Amazon India Complaints & Reviews

I placed an order with order #[protected] in amazon.com for a weight machine "gvc camry ultra-slim personal digital weighing scale" costing rs.999. I had made the payment online.

With out any notice/information/phone calls/sms/my concent or approval, the order was returned to the seller.

I had contacted amazon's customer care through chat supoprt with this complaint and requested for delivery of the product.

The customer person informed me that the order will be reinitated.

Instead of reinitiating my order, they had created a new order on my behalf whose order is order #[protected]

I reveived a message from an amazon delivery boy this [protected]@10:07 am 28, fri, sep, 2018 from the number "[protected]" stating "i am from amazon delivery. I am waiting in hex-aware backgate opposite cts new building. Pls come and collect your package & return pickup between 10:00 to 11:00". He even called me up and asked me to come and collect the package.

When i went there to pick up my package, i was asked to return the package which i never received. Astonished, when i enquired about amazon's behavior, i was asked to simply leave.

When i called amazon's customer care to report this behaviour, i was asked not to worry.

This is totally sense less and irresponsible behaviour from amazon. How can any one ask me to come over to return some thing which was never delivered in the first place

I had requested for a change of address a week ago and amazon executives are refusing to change it even for a re-initiated order. I had to travel 25 kms todays for nothing for no fault of mine.

Every time i call their customer service, they give me false promises, but none of what they say happens.

Frustrated, i tried cancelling my order, and i get the feedback saying, that they will try cancelling but they cannot be sure about it.

This is ruthless. Please help. I need justice please.

Please find attaced supporting documents unlike the first order, they have even sent me a mail stating that they have shipped the product, same day morning.

With grievences,
Karthick

Hi
I have ordered above product, but on receival found a local product, returned the item again I received the same for 2nd time, the agent did not update the return, the lead and team are involved in this, they are not giving the phone no of collecting agent, he is a criminal, he had misbehave also, by trying to enter the house, on asking phone no of agent they are not giving, he has not called before coming, clearly a gang of thief / rowdy is part of Amzon. They have been doing this as one of my friends told me the same.

I ordered redmi 4 gold 64 gb from amazon on 16 jan 18 and it was to be delivered in axis bank but it was not delivered and it is showing in amazon app that it is delivered.
I raised the complaint to amazon they bluntly refused to show the receipt on delivery and said that u may file fir in police station.
I did it and police told me that we will take it complaint but it is online fraud.
I am chasing amazon for last 8 months for refund of my money but all in vein.
I went to consuner court but they told me that it will take a year for case to turn up as there are pile of complaints.

I want my money back with compensation of the loss and trauma which i faced.

Neeraj tripathi

[protected]

Respected sir,

I have been using this account for more than 3 years genuinely, on saturday september 22, 1:17am amazon have closed my account, because they are claiming that i am using credit card without the authorization of the card holder, which is totally false.in my past 3 years relationship with amazon.in, i have never failed to follow or to brake any of the terms & conditions, and the rules that are present in amazon.in. They asked for some details about the debit cards (As i have never used credit cards in this account) that i have used for my last transations, soon after i seen that e-mail. I have sent all the informations about my debit cards which includes name, billing address and phone number registered to the respected card, i have also included the last 4 digits of the card in each of them. I have nearly sent more than 8 fax to[protected], which is provided in the e-mail i recieved. Then after some time they asked me to contact the bank of the respected debit cards and send a fax about my information directly.in respect to they response, i had contacted the bank and asked them to send the fax about my information related to my card to[protected] directly on monday 24sep. Even after so many conversation with the amazon.in agents and even after many calls regarding my issue, every agent told me that they will escalate this issue to the respected team and i also gave them my full details which is registered to my card. I have tried so hard and gave all of my information through fax, e-mails and through amazon.in agents. I have done everything i can, if they dont believe it kindly check all your records about me in your server. I have done my part with full honestly. And even after all this, they mailed me that

"we have closed your amazon.com account. We canceled all open orders and prime benefits. Any new accounts you open will be closed.

We took these actions because our records show that this account is related to another account that was closed by amazon.

Due to the proprietary nature of our business, we are unable to discuss other accounts with you.

"this account is related to another account that was closed by amazon".in respect to this statement, i would like to say that i had 2 or 3 account at the beginning. At first i used my phone number: [protected] to place orders. (Which is the same number that i am using for this current account). After opening my new e-mail, i opened an account using the e-mail address: [protected]@gmail.com. Since then i am using my email address account ([protected]@gmail.com) for placing orders. Till now i am only using my email address account ([protected]@gmail.com), but at the begining i might have used my cards on my phone number account:[protected], since it have been too long that i dont remember now. I hardly use my phone number account, so they might have thought that two accounts are sharing the same card for transaction. And also over the years i had some emergency time where i used my fathers bank card.in my current state i use my fathers iob card for transactions (Which i got full authorization from him) and i also send you his information's through the same fax number that they provided me.

I hope you understant and analyze the situation thoroughtly, as i have never commited anything against the policies of amazon.in and i have not done anything wrong here. So i kindly kindly request amazon.in to show some respect to your honest customers and to stop accusing me for something i have not done. And unhold or unblock my account ([protected]@gmail.com).

My informations registered in amazon.in and on my debit card

Name:joshua jackson
Billing address: 14/1 kamarajar nager varichikudi (Post) karaikal 609609
Phone number:[protected]
E-mail: [protected]@gmail.com

Thank you

Sincerely,

Joshua jackson

Hey,

I have been using this account for more than 3 years genuinely, on saturday september 22, 1:17am you guys have closed my account, because you guys are claiming that i am using credit card without the authorization of the card holder, which is totally false.in my past 3 years relationship with amazon.com, i have never failed to follow or toi brake any of the terms & conditions, and the rules that are present in amazon.com. You guys asked for some details about the debit cards (As i have never used credit cards in this account) that i have used for my last transations, soon after i seen your e-mail. I have sent all the informations about my debit cards which includes name, billing address and phone number registered to the respected card, i have also included the last 4 digits of the card in each of them. I have nearly sent more than 8 fax to[protected], which you guys have provided in the e-mail. Then you guys asked me to contact the bank of the respected debit cards and send a fax about my information directly.in respect to your information, i had contacted the bank and asked them to send the fax about my information related to my card to[protected] directly. Even after so many conversation with your amazon.com agents and even after many calls regarding my issue, every agent told me that they will escalate this issue to the respected team and i also gave them my full details which is registered to my card. I have tried so hard and gave all of my information through fax, e-mails and through amazon.com agents. I have done everything i can, if you dont believe me kindly check all your records about me in your server. I have done my part with full honestly. And even after all this, you guys mailed me that

"we have closed your amazon.com account. We canceled all open orders and prime benefits. Any new accounts you open will be closed.

We took these actions because our records show that this account is related to another account that was closed by amazon.

Due to the proprietary nature of our business, we are unable to discuss other accounts with you.

"this account is related to another account that was closed by amazon".in respect to this statement, i would like to say that i had 2 or 3 account at the beginning. At first i used my phone number: [protected] to place orders. (Which is the same number that i am using for this current account). After opening my new e-mail, i opened an another account using the e-mail address: [protected]@gmail.com. Since then i am using my email address account ([protected]@gmail.com) for placing orders. Till now i am only using my email address account ([protected]@gmail.com), but at the begining i might have used my cards on my phone number account:[protected], since it have been too long that i dont remember now. I hardly use my phone number account, so you guys might have thought that two accounts are sharing the same card for transaction. And also over the years i had some emergency time where i used my fathers bank card.in my current state i use my fathers iob card for transactions (Which i got full authorization from him) and i also send you his information's through the same fax number that you guys provided me.

I hope you understant and analyze the situation thoroughtly, as i have never commited anything against the policies of amazon.com and i have not done anything wrong here. So i kindly kindly request you to show some respect to your honest customers and to stop accusing me for something i have not done. And unhold or unblock my account ([protected]@gmail.com).

Thank you

Sincerely,

Joshua jackson

I have booked mi a2 phone on 13.09.2018 through amazon.in. I have received fena soap instead of mobile on 17.09.2018 around 13:50. I called immediately to delivery boy and customer support for this issue. Amazon took 10 days for investigation, today 27.09.2018 i called customer support and they denied to provide any replacement. Please support
Sanjeev choudhary

I have booked mi a2 phone on 13.09.2018 through amazon.in. I have received fena soap instead of mobile on 17.09.2018 around 13:50. I called immediately to delivery boy and customer support for this issue. Amazon took 10 days for investigation, today 27.09.2018 i called customer support and they denied to provide any replacement. Please support

Sanjeev choudhary

I had returned two bajaj mixer grinder of which refund has been issued rs 3218 on august 27, 2018. But till now refund is not reflecting in my bank account.. The reference number amazon had given me is 816394. But upon contacting the bank, they are saying that they don't know any refund reference number. They are asking about whether amazon has neft the refund amount and ask them to give you neft utr number with that they will be able to check. Upon contacting amazon customer care they are saying that they don't have utr number and telling me to go to bank customer care.

I am feeling very much harassed.

Please look into the matter and credit my refund. Please find the order details here as under

Order number:[protected]
Order amount 14909
Order date 10 august 2018

Order#[protected]
The product was ordered on 25/03 and was given a replacement by the 15/04. The oven was used only once and after that is stopped working, on contacting amazon to get the product replaced or serviced by the seller. The contact details provided by amazon for the seller is not valid and amazon is washing way their hands for any issue.
As the product has a warranty of 12 months, this should be resolved by the seller and we don't have any contact details of the seller. Amazon needs to provide a issue a replacement / refund, due to non maintenance of correct information withheld with the company

Clear cheating by amazon,
The message shows delayed delivery by the customer request...! Which was not requested by me.
Order # [protected]

Amazon's refund issue. My 449 ruppes issue. Amazon's reference number is[protected]. When i called customer care of corporation bank they said visit your corporation bank in which your account created they don't help me about reference number. When i went to my corporation bank they said me i can't help you, it's amazon's mistake, and also said i can not check your reference number. My reference number is[protected]my phone number is [[protected]] please help me regarding this issue.

I didn't received my product which ordered on 22 September 2018
Delivery guy excused that he will not be able to give my product on delivery date and he kept product with himself
Neither I got my refund

Dear sir,
I request you sir please help me
Iam closed my money fake job offer
Job name: amazon courier boy
Website: [protected]@local job.com
I have receved job offer message to my mobile number from amazon 7sep18 accepted registration confirmation 8sep18
There demanded please pay security deposit for amazon courier bo job amount 4450 given bank account 12 sep18
Bank details for security deposit
Bank name :axis bank
A/c name:subrat kumar naik
A/c: protected
Iam deposited 4450 to given bank details on 12sep18 and send the deposited slip to [protected]@amazon_localjob.com
They are offer one day pay pvc 120 for online verification
They're tell please redeposited security amount again we deduct pvc charge and resend amount
Iam redeposited slip to [protected]@amozo_localjob.com
But not received amount my bank account redeposited amount please pay 120 pvc given axis bank
Bank name:acid bank
A/c name:subrat kumar naik
A/c no:[protected]

But don't deposited again iam already redeposited amount after this message given job confirmation link technical problem. [protected]@ amazon_localjob.com
Mobile number:[protected] do not reply
Total value 8900 my money not received not any job response from amazon hr team contact details not working
Please help me research this issue refund my money
Documents send this address offer job confirmed
Amazon address:hr team
Plot no 55 sai krupa complex, sector 11, navi mumbai 410206

I had purchased panasonic th ex600d model tv from amazon in a discount price of 42, 000/-, even after one month they didn't delivered the item.
After few days without any notice they refunded me the amount. I lost my offer through their action. So don't relay on their discount offers. They may use your money for months without any further notice.
Thank you

Hello sir,
I order redmi y2 (Dark, grey, 64gb) of ₹12999 from amazon.in, which was deliver on 08 september 2018
But mobile phone iss missing in delivery box, when i inform amazon customer support, they told me to share the delivery invoice which i shared,
But shortly after sharing, amazon special team has closed my account for the reason of violating terms and condition. And then after contact
They re-opened the account for 24 hours, because next day the account was closed again.
Then when i asked him
I want to know what type of violation has been done by me.
I requested to share proof related to violation.
Issue was rejected by them without sharing anything.
However i said that if any kind of violation has occurred to me, then i am ready to pay double amount of the order mrp
But no response was received from them and eventually my account was blocked.
So i request you please take seriously and investigate on your level and help me get my money back.
I am attached to the order related information with email snapshot.

Amazon.in order #[protected]
Order item - redmiy2 (Darkgrey, 64gb)

I have ordered a product n returned the itme successfully but didnt recievd my refund even after 10 days of returns..customer care persons daily says...tht sir we r looking for it...n nothing happens..they all says the same thing tht we dont have update.. yesterday one cc person said till the evening u will get the refund but even after 48 hours of deadline i didnt get any update ..plz have a look...
My id is [protected]@gmail.com
Contact no. [protected]/[protected]

On my creditone bank card dated
September 16, 2018 you charged 14.13. I did not authorized this charged. How did you get my credit card number? I want you to reverce this chage immediately and in the furture do not chaarge this account.
I have never charged anything with you nor have i contacted you in any way. My credit card number is[protected]. The charged was put on my card on sept. 9, 2018

My email number is [protected]@gmail.com.
Arthur a rainville

I have got a message saying that the product has already got delivered but i havent received the product yet.
In delivered message there's no contact phone number of delivery guy. How is that possible.
Its been already 3 days now till now i didnt get any message or mails from amazon. Please take quick actions.
Disappointed withe the service. Kindly refer the details

I placed an order for External HDD which was urgently required, and Amazon did not deliver on promised date. When I tried calling the customer service they were of no use. I asked for escalation team and the person hung up on me stating there is nothing he can do.

I badly needed the product as I had project to complete. Since Amazon did not deliver the product, I had to run around and beg people to help me to manage the situation.

This is second incident in past 30 days

Order 1:[protected] Ordered on Sep 14, 2018 (Wrong product was shipped)
Order 2:[protected] Ordered on Sep 22nd, 2018 (Product not delivered on time)

The best part is Amazon blames this on me. They updated the shipment tracker stating "Delay Deliver on customer request" wherein I never called them, nor they called me. I have attached the screenshots for your reference,

I escalated to Amazon and asked for compensation and they are offered Rs. 500 for all the pain I have gone through physically and mentally.

I see that I’m not the only customer who had bad experience with Amazon. Below are the few links with the comments from dissatisfied customers
https://www.consumercomplaints.in/amazon-india-b106509
https://www.complaintboard.in/complaints-reviews/amazon-india-l483232.html
https://forum.indiaconsumercomplaints.com/forums/amazon-in.609/
https://consumercomplaintscourt.com/amazon-india-is-not-giving-me-a-product-nor-...⇄

I would like to take this forward legally and need your guidance.

Thank you for your support in advance.

Regards,
Shashikant

Order Number:[protected] Product: Apple iPhone 5s (Space Grey, 16GB) Date of Payment: 20-January-2017 Order was cancelled from Amazon on the same day. Amazon claims to have refunded the money on 21-January-2017. However, the amount is not added in my account. RRN (Refund Reference Number) : 74332747022702117525696 has been provided to me for the refund initiated by Amazon India. Post tracking this RRN number with my bank (Kotak Mahindra India), they say there is no such RRN number to be tracked in their system. (Attached a copy of the email) I have logged n number of complaints over email and calls to Customer Care - Amazon India, no positive response for the same, they always came up with the RRN number which is not traceable. Out of the many complaints, I have also received an email once from Amazon India stating due to technical issue, the refund was not processed. Post that too no positive response. (Attached the copy of the email) I have also filed a dispute with Kotak Mahindra Bank which got rejected (Attached a copy of the rejection email) I have been in constant touch with Amazon India as well as Kotak Mahindra Bank, but no positive replies. It has been more than 1 year now, I need help on this. The conversations which I had with Amazon India and Kotak Mahindra Bank have been attached.