Amazon India Complaints & Reviews

Amazon account is locked due to incorrect password login attempts. When the same is communicated with amazon customer care, they replied stating "account was locked during quality audit", and at times they say server down. Procedure or guidance for password reset didn't work and awaiting for same for 3 months. Request customer support team to refund the money to account.

Hello team,

I have bought a phone 10 or e from amazon india website. This phone is under warranty from amazon

As per amazon customer care, they advised to raise the complain with servify who is support the repair for this product.

I have raised the complaint with servify approx 15 days back under ref no : ogkk2ay7ss.

Servify sent thier agent to pick my phone. Agent had picked my phone on 24th july and he advised that it return back within 7-8 days.

After pick my phone i have coordinated with servify multiple time but customer care has not provided any fruitful update.
They dont have any status of my phone. I m afraid that i will get it back my phone or not.

I have sent multiple mail to servify customer care but no fruitful update received yet.

Please help me out to get back my phone from servify.

Below is my personal details.

Email id : [protected]@gmail.com
Phone : [protected]

I got a Canon camera on Amazon.
The box was tampered.
It was 2016 make with 2018 sticker.
and finally the serial number on the camera cover and warranty was not of the Camera and it belong to some other make.

on contacting amazon, they asked me to contact canon. The camera is working fine but it has not warranty now because of wrong serial number sticker on the camera cover. This is a fraud done by Amazon.

On contacting canon, canon says the warranty is the responsibility of the seller and so nothing could be done from canon end.

Looks like amazon has pasted stickers and selling camera with no warranty of older or used camera.

I ordered, "Seagate 1TB Backup Plus Slim USB 3.0 Portable 2.5 Inch External Hard Drive for PC" from amazon on 8 July 2018. Till now product is not been delivered or cancelled and i don't see any option to cancel the order from my end. I wrote mail to amazon and i didnt get any response from them. I want my order and i don't want to cancel the order. Please help me in resolving the issue.

To,
The Chief Branch Manager
Bank of India
Main Branch
Subject: Charge dispute "Refund never processed"
Dear sir
A refund of 1047.01rupees was successfully processed on 18 July 2018 to my account. This amount should have been credited to my BOI account by now, but i have not received the refund till now.
I have called the bank of india at my branch and also emailed the bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken
I have confirmed with amazon and they have successfully processed the refund as ref no [protected] dt 18/07/2018
kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I ordered an LG speaker from Amazon.in and I received already return the product and it was damaged too and I asked for replacing it but they are not doing it though they are refunded the amount I am not satisfied with their service .and i asked for compensation for that but they are telling whatever u do it .I dont know amazon is doing the business in india different than UK as they will take every action as soon as in Uk BUT NOT IN INDIA.

Amazon courier facility why are you cheat your customer i have ordered jute lunch box bag on 04.08.18 and intimate me by msg my order is out for delivery at 02:30p. M and when trying a call to courier person he not attend my call why are such a problem face me please do strictly action against amazon courier service otherwise i submit a complaint in civil court against cheating

Order#[protected]

Refund on amount rs 5899 has been initiated by amazon team on 01 aug 2018 but same in not reflecting against my card no ending *3922. Please help to sort this payment issue as i'm not geeting any kind of support from amazon team, as per amazon team it should by resolved by sbi bank team, please help and update me once issue closed.

Order ID:[protected]

It has been 1 month since my product has been picked up from my place. Called up customer care approximately 5-6 times in last one month. Every time I got the same response saying, 'Sorry, there was some technical issue. We are re-initiating the refund and will be credited within 4-5 business days."

I have paid for this using my credit card and the interest is adding up. Why shall I pay the interest if its Amazon's fault. Even Customer care Supervisor can not explain why the refund is taking so long. I have couple of reply mails from Amazon as well that it will be done in 3-5 days but nothing happened.

This was a Prime order and the same wasn't delivered by guaranteed day. It was a gift for my wife, which I couldn't give her on that day because of delay. And then even after the delay the product I got was not the same model I ordered. (bought a camera worth 10K and got a model worth 7k). I requested a replacement and again the same wrong model came in the box. I had no other option but to return the item. The product was picked up on 5th July and since then the refund is not received to my card.

If I don't receive the refund soon, I will have to take this issue to social media or sue Amazon India for harassment.

-Prateek Kaushal
[protected]@yahoo.com

I had recently ordered a wooden table. I came with 1 leg broken. I still didn't want to waste time and deal with the hassle of returning and so i fixed it myself.
After a few days, termites started coming out of that table. This was unacceptable and i reached out to amazon's customer service. They didn't do anything about it and just apologized.

It is unfortunate that a company like amazon doesn't do any vendor due diligence or quality assurance to guarantee basic quality of products sold in market place.

It doesn't want to own the risk of minimum quality of products such a termites in a product that have bigger impact. My house could have been affected because of the termites coming out of that table if we didn't pay enough attention. All because of this product. Yet amazon just doesn't want to help the customer by atleast refunding the amount. Disappointing gesture

Order id:[protected]
Payment mode: online

I have given my office address to deliver the product and sunday our office used to be close. 5/8/2018 (Sunday) office was closed and not even security guard was available on that day.

But on 5/8/2018 at 2:30 pm, i got an sms that my product is delivered. I was in my home and not even a single time i have got a call from the delivery boy. And amazon has update the status that order is delivered, please refer the attachment.

Its a fraud, without delivering the product, they are saying its delivered.
Almost 8 days are gone but there is no sign that i will be getting my product.

I suggest everyone please don't buy anything from amazon.

I have ordered a product worth ₹40000 from amazon india.
Order date - 1 august 2018
Order#[protected]
Shipped with aramex courier with tracking number: [protected]
At first i called amazon customer service thrice after placing order that i want to cancel my order but they told me that they shipped my packet with third party courier so they can't do anything except sending email to the courier partner to stop the delivery.
But on 5 august 2018 a courier boy from aramex called me on phone and i reject that packet and said i can't accept this order please return it.
And around 3 pm on the same day he (Courier boy) arrived at my home and again i rejected that packet but after few minutes i got a message that the product has been delivered
After many complaints that i made to amazon india & aramex courier nothing happened till now.
Aramex complaint no - zad/0818/37
Seems like i trapped in a scam and i lost my ₹40000.
If anyone want to contact me regarding this issue please contact - [protected]

I had purchase wheel base washing machine stand. But they supply only stand. I had return request, then cancel the item but till they are are not initiate any more. Not pick up the material.
Details order below-
Plantex planet heavy duty gi metal universal adjustable fridge / front load washing machine stand
Sold by: planet india
Shipped: jul 23, 2018
Ordered on jul 22,[protected]-2469917)

Hi,

I have ordered an electric 12v kids rider car from amazon.in. It is a door delivery order and i have paid the full amount through online. The product suppose to be delivered on 18th july 2018. But i haven't received the product so i mailed the seller. But the seller told he cannot do door delivery and he asked me to go collect the item from the courier office in different area.

Currently i am in different country so i ordered this to friend address and no one is there to go and collect it from courier office. So i canceled the order through amazon and filed the claim with them on 25 july. Amazon promised within 48 hours you will receive the refund.

But almost 10 days over. Everyday they are telling the same. But no refund yet.

This is the worst service i have never seen in my lifetime and the seller is a cheater and amazon is supporting them.

Order number:[protected]

Thank you
Arasu

I oredered usha water dispenser from amazon on 1st of august
Product arrived at bhuj city
My office is 5 km away so when i told courier boy to deliver at the place he behaved rudely and told to collect product from the office
How can i go and collect such a heavy item
Today i got message that
Your package with usha instafresh cooling cabinet water dispenser was refused at the time of delivery. I have not refused it.
My order no is order #[protected]
What a worse service
I want to be provided for mentally harrasement i got today i will file online consumer forum also
Ashutoshpandya

I ordered real me 1 on 18th july. But i cant get my product on estimated date given by amazon. The next date of delivery was of 31st july. The product was out for delivery on 31st july but when i called him he cant receive my call. Without coming to my house he updated the delivery was attempted. The policy of amazon was of next day delivery after delivery attempted. Bt i cant get product on 1st august. On 2nd august i get box but when i opened box the product was missing instead of mobile there was 3 rin soap.
Order no.[protected]
Order date 18th july
Product name real me 1

Dear sir,

I Request you sir please help me
I losed my money fake job offer from [protected]@amazon india .in

Job Name:Amazon admin, technical
Mail id :[protected]@amazon india .in

I have receved job offer message to my mobile number from HP-AMAZON on 24 JULY 2018 and accepted my job request.
I send my CV to [protected]@amazon india .in. Then next day they send application form to me. Then i filled that APPLICATION to send same mail.
After they send CONFIRMATION LATTER to me. They informed to pay Rs. 1650 to our senior account number ACCOUNT HOLDER NAME KAMAL (Senior Account Officer)
ACCOUNT NUMBER [protected] (IFSC: KKBK0000185)
BANK KOTAK MAHINDRA BANKACCOUNT HOLDER NAME KAMAL (Senior Account Officer) for uniform charges, gate pass and ID card by courier. After paid that slip i send that mail by scan.

Then next process salary account opening process, they informed to pay Rs.4990 to senior account, after that deposite slip and proofs send by scan
that amount refundable within 30 min from activation. I paid that amount by BOI amount transfer. But not refund to me.

I completed that process, after they again send next mail to inform mediclaim process to pay Rs.4990 fo insurance.

They told three time paymends also refundable.
But now they not response me. but totally fake.

ADDRESS: Senior Recruitment Officer
Brigade Gateway, 8th Floor, 26/1, Dr. Rajkumar Road,
Malleshwaram West, Bengaluru, Karnataka 560055
Email : [protected]@amazonindia2018.in
If you have any questions regarding this matter please contact
(Information Executive) [protected]
If you have any complaints or want any help mail us at
[protected]@amazonindia2018.in

Bank Account Details

ACCOUNT HOLDER NAME KAMAL (Senior Account Officer)
ACCOUNT NUMBER [protected] (IFSC: KKBK0000185)
BANK KOTAK MAHINDRA BANK

On dated 24/06/2018 I received my bag pack which is I order and I returned it cause its reached late . bag pack received by amazon and only given me a transaction id[protected] by mail but its not only reflected to my account nor in my wallet of amazon .
but the customer care again and again repeating the only thing that we transferred money to your bank account and give me same transaction id . its not working anymore .
and also the customer care person did not even heard my complain( and say I can't hear you.) now after trying 1 month I complained to you .

Order id:[protected]
Payment mode was Online and Delivery address was given of office.

Sunday office was closed and no one was available there, not even the security guard.

Sunday i was in my home and at 2:29 pm i got an SMS that your product is delivered and I have not got any phone call from delivery executive.

I was not expecting this kind of fraud from amazon.

My Contact No. [protected]

Dear sir,
I have placed a order of seagate expansion 1.5 tb usb 3.0 portable 2.5 inch external hard drive on amazon on 16/07/2018 via
Order no.[protected]
Amount rs 2999.
Seller party was briota hub
I received this product on 20/07/2018 by delivery courior
Awb :[protected]
Order id[protected]
Party : bmp
This product is faulty i have complain to amazon several times by emails & telephonic contact there is no result they are neither replacing nor refunding my money back. Please help me to get my money back. The biggest thing is amazon seller has not provided any invoice.