Amazon India Complaints & Reviews

I had ordered oneplus 6 mobile on 25th july 2018 from prime account. Till date i haven't received the product & when i have contacted customer care on 3rd aug 2018 they told me the product have been damage at their end and they are dispatching another product which amazon suppose to done it earlier. When i requested to deliver it at least on 4th or 5th aug 2018 they refused to guarantee the delivery. And worse thing they have mentioned in order replacement of the product which i haven't received yet. I want amazon to pay compensation for mental agony.

Old order id :[protected]

New order id :[protected]

I talk to amazon executive officer about my refund status... And he said your refund has been initiated by us on 26 july. Amazon has been initiated my refund but still i don't get my money back. I don't get any refund information from bob. Before of this transaction i placed another order and i got refund of that within 4 days.
Why it's being so late now
(Refund reference number) for the transaction is[protected].

Hello sir,

My name is malay bhalala and i have an account in amazon.

Since several months my amazon pay account
Was locked and they also do not give any proper reason for that.

My registered
Email id is — [protected]@gmail.com

I had raised several requests and they say everytime that it will be resolved in 24 hours..

But nothing happens after all..

Now i cannot add the balance and also cannot get the refund of my returned product in my amazon pay balance..

So i request amazon to take further steps and resolve my problem as early as possible..

When i go to amazon pay account and click on add money or anything it says with the error message that contact customer care...

And after all if i click on upload kyc documents then also same error message appears..

I will have to take further steps if amazon doesent take any further steps..

Regards,
Malay

The delivery boy is cheated me. I ordered nike cap in price of 965 rs. I first swipe my credit card then delivery boy told me that the transaction is declined due to network issue. Then he told me to pay by cash as the amount was not so much so i paid him by cash an amount of 965 rs. So i paid twice for my product.

I raised complaint 3 times but no one was able to resolve my issue.
Amazon customer service is handled by the pathetic and poor handed peoples.

Do not go for amazon.

Hi,

I have ordered the product "joy honey and almonds nourishing skin cream 800m" on 16th july and received the order on 20th july, but we verified the order in front of delivery person itself and found item got damaged, immediately we returned back to delivery person after that i did not received any replacement till date.

I raised the complaint against the seller through the amazon customer support, but i did not get any updates from customer support too. Today (05th aug). Just i verified the status of the product and the status moved item delivered on saturday 28 july 2018.

Again, i chat with amazon support team today (5th aug) about this issue, but i did not get proper response from them. They said it's third party seller, even they cannot initiate refund or modify the status of delivery.

My order details:
Order placed monday 16 july 2018
Order #[protected]
Product name: joy honey and almonds nourishing skin cream 800m
Sold by samraddhi99% bacha bazar

Customer support chat conversation.
Me:
Hi
You are now connected to sahitya from amazon.in
Sahitya:
Hello, my name is sahitya. I'll certainly try to help regarding your concern.
Me:
Hi regarding
Sahitya:
Can i know your order id or item name?
Me:
Joy honey and almonds nourishing skin cream 800m
Order #
[protected]
The status stating that delivered on
Saturday 28 july 2018
Sahitya:
Thank you for the information.
Me:
But i did not received order
Even i raised the complaints few days before
Sahitya:
Okay, i see that the tracking is delivered but you have not received the order?
Me:
Yes
Sahitya:
Thanks for your patience.
As i see that the item is a seller fulfilled item.
Me:
Pakka fraud seller
With whom delivered the product
Sahitya:
I request you to contact seller, if you haven't.
I will take this feedback sir.
Fraud sellers are not encouraged with us.
Me:
Even i raised the complaint few days before, please check the complaint status from your end
No no it's pakka fraud
Because when i raised the compliant, the customer care person said like he/she spoke to seller and updated like they will get back us with it 48 hrs
Sahitya:
The email says that the product you received was damaged.
Me:
Now i checked status moved to delivered 28th itself
Sahitya:
The seller is yet to respond.
Me:
Yes you are correct. We checked the product by the time of delivery infront of delivery person
Observed item damaged returned immediatlu with the delivery person itself.
Sahitya:
I see that the seller is not responding to the queries.
Me:
After that i did not received no replacement from seller either money or product
Sahitya:
However, do not worry, i will try contacting the seller
I request you to try contacting the seller as well
Me:
You people are saying same thing, but no use.
Sahitya:
If the seller does not respond yet, we can file a claim against him.
Me:
I did not get proper resolution from amazon customer support.
What is action you taken againt my complaint, which i raised few days before.
I need the update for that.
Sahitya:
The seller has not responded yet sir.
Me:
That's what i told earlier complaint itself
Sahitya:
I have tried contacting him again.
Me:
How the status turned to deliverd
I need answer for that.
Definitely, i will file the complaint in consumer forum
Sahitya:
The item is not returnable sir.
Me:
Against amazon and seller stating that amazon encouraging the fraud seller
Sahitya:
We would have helped you with the query if it was amazon fulfilled.
Me:
Then where is the product
I paid the money for product right
Not for seller account
Sahitya:
But given that the issue seller related, we have to wait for any response from the seller.
I agree sir, but it s a third party seller.
Me:
You did not answered my question
Sahitya:
I will file a claim from my end for you.
Me:
What is the status of my earlier complaint against the seller
Sahitya:
The seller hasn't responded yet for the query
Me:
Please do it
Sahitya:
This is why we can file a claim
I will escalate the issue.
Me:
But how come the status turned to delivered, that's totally wrong ritht
Sahitya:
There must have been a miss from the courier as it is third party product.
Me:
Please raise the complaint and share the complaint id
Sahitya:
We are against fraud sellers and do not encourage them.
Me:
Then what is guarantee for our order and money from amazon
Sahitya:
The claim is an internal process sir and no id will be generated.
Me:
We are buying the product for only amazon right
Sahitya:
Yes sir, i agree
Amazon is a market place and a platform for many sellers.
Me:
Then how can i track my complaint
Sahitya:
You will be getting any updates via email.
Me:
Every i have explain from beginning
Sahitya:
About the refund
Me:
Even i did not received any mail from customer support for my earlier complaint
When i will receive the refund
Can you do me a favour?
Can you please change the status as undelivered due to mentioned the reason
Otherwise i will file the complaint in consumer forum
Sahitya:
I regret this suresh but once the status is updated
It cannot be chnaged
Me:
Then will proceed further legal action from advocate
Sahitya:
I understand that you are frustrated sir.
We will try and escalate this query.
Me:
Please arrange the call back from your higher official
With the status
Sahitya:
Okay sir.
I can arrange for that.
You will be contacted within 24 hours
Me:
Thanks sahitya
Sahitya:
Is there anything else that i can do?
Me:
No need
Thanks for your support

Amazon u guys are all fraud. U are just playing with customers emotion, time and money. I am going to file a fir against u guys and also will launch a complain in consumer forum and in social media about the harassment that u guys are making me face. I have never received my product and u guys are holding my money and saying that u will process the refund once ur receive the product in ur hand. How dare u guys hold my money??? Who has given u the authority to hold my money back. Provide me he explanation for the same. Contact :91-[protected]

Dear sir.
I have purchased two product from amazon on 29.07.18.. I cancelled the item on this date.. I don't getting the refund amount on my bank a/c. The reference i'd are
1. 138329
2.938129
They don't have any refund amount on my bank a/c
Plzzz solve this matter.
Plzzz
Plzzzzzzz.

Plzzzz
Plzzzz
Plzzzz
Plzzzzz
Plzzzzz
Plzzzzz
Plzzzz

Thanking you.
Manas kumar maji

Amazon,

1.
My order #[protected]
I have ordered 8 litre plastic sprayer, when i opened the item i found the sprayer pipe is defective and not able to spray the water out.
And i immediately click on retrun and refund button showing in order details and i got call from customer care. The person is denying for the return and refund as well. Its a prime account and i have been purchased so much items from amazon, just check my orders and team is providing these type of responses to their customers.
I also put feedback regarding my concern on order review and feedback but there is no revert from their side. Its like they want us to provide feedback but they don't value the same. Its just a formality. I am seeking for my refund here.

2.
Order #[protected]
Ceres earphones, i have received again a cheap low quality product for which i am requesting for return within stipulated time and you are not providing me the details of pickup. You are supposed to pickup from the same address as you delivered.
But you are asking of pickup from metro cities only. Then how should i return and get refund. Service is being so embarrassing this time.

Sourabh bansal
Registered no. [protected]
[protected]@gmail.com

I have order Tide Plus Extra Power Detergent Washing Powder - 6 kg
ORDER #[protected]
whenever i order more then 5kg they don''t even try to deliver the parcel
is in south Mumbai area near mandvi
this 5th time happening to me i try many time to contact the amazon CC but they dont do anything at all this happens with me all the time they just sit there do nothing at all they are not helpful alt all
they all are just take the money from amazon and do nothing
i want the solution for that or otherwise i will never do shopping from amazon

I have ordered two separate product and one of the product i asked them dont need as it is expensive and its still slying with me after complaint too.in another product it has got damaged withn few weeks, damage means sole has torn and i asked for same refund, they say cotact with manufacturer. I am a regular customer and still then also an issue in addrssing?

Thanks
[protected]

Your delivery boy Chandu is a criminal, a Phedophile. He tried assault on my kid but my maid saved. By the time I reached he already ran away till main gate where he was stopped by security guards. Pic attached. Should I forward the pic to police? Or should I stop buying through Amazon?

I expect you to terminate his contract immediately to avoid spoiling your brand name due to a criminal.

Attachments3
I had ordered a philips beared trimmer on 8th july 2018
And delivery date is from 14 to 19 july but i didn't get the
product.after that the delivery time has changed and coming
the date is 19 to 25 july.but again the item is not delivered.
so i have contacted to customer care of amazon executive and
the checked and told that the product will be delivered within
2 days the told me on 19 july. and i have also done so many E-mail
to seller but there are no response.

So i wants the product as soon as possible and i don't want to refund

Maine sir 8 july ko hard drive order kiya tha.. lekin abhi tak deliver nahi hua.. ab wo bol rahe he ki aap ko refund hi milega kyunki wo product lost ho gaya hai.. maine kaha muje wohi product chahiye... Amazon pe wo product available hai fir bhi wo log dene ke liye mana kar rahe he.. aur forcly refund kar diyaa... Maine kaha ki complain karunga Amazon ke khilaf to wo bol rahe he ki product nahi milega, refund hi milega... Sir muje wo product hi chahiye...
Aur wo muje 20 din se keh rahe the ki 3 din me product mil jayega aur aaj kaha ki product lost ho gaya hi isiliye muje puchhe bina refund kar diyaa.. Maine har bar product ki hi demand ki thi... Lekin ab wo keh rahe ki kuchh nahi hoga...

I have ordered bulfyss chrome steel pull up adjustable gym bar with cushioned grips (64-100 cm) asin: b01eo93rei which was returned on 18.6.18 by return order no.[protected]. The company was refunded the money on wrong ifc code and now stating that that are not been able to process further as their billing section is not able to do it, and i have not been paid the refund amount of rs. 519 of the above said item. Nor solved my problem. Very poor refund process of amazon india. I just wanted to know if the money is not refunded to the concer party, it is not the duty of amazon to find it out where it is hanging.

1) i had placed an order for the above product on 23.07.2018 and the amount of rs. 1249 was debited from my account in sbi. The material was canceled by yourselves, but till date, i have not received the refund
Refer your sms dated 24.07.2018 time 1747hours.
_

2) i had placed the order again for the above product on 23.07.2018 and the amount of rs.1249 was again debited from my account in icici bank.
I had canceled delivery of item as found that same product is available in local market at half the cost you have quoted.
On receipt of the product, i refunded the same (Refer your sms dated 30.07.2018 time 0945hrs)
I have not received the refund till date.
Refer order no. :[protected]

I ordered oppo f7 from amazon on 27th jul 2018 which was suppose to be delivered on 28th july. Delivery contacted us and we told them to reschedule it next day.
First thing they updated wrong status mentioning "unable to contact..
Post this on mobile application amazon displays that"you have to contact us.
I contacted amazon customer care 5-6 im few days. First 2 days, lady named kaneez told me that she can't do anything from their end and i have to wait for re-attempt delivery and told me to wait. Then again today there was no status update. I called them again and another lady told it wont be delivered today. You have to wait. I escalated to supervisor and again lady told that i have to wait till eod.

Till now no status update from amazon end for the same. As a prime customer this is so terrible behavious form amazon.

This is regarding order #[protected]. Delivery by an amazon agent, phone: [protected], pin 4803.
I got a call from this no. [protected], the delivery agent said that i had to come near him because he doesn't understand the address, i dont know what exactly had happened but later i found out he was nearby so i said to him forget delivering at home and i can walk to a recognizable spot near my home but he said he cant come there and he can only go there if it is printed on the address on my package. So i asked if you can meet me at least a nearby spot which could save me some hassle but he said arrogantly that ' you can pick this up right now where i am or at the amazon office, its only 10 minutes of work if you have a bike" and ended the call abruptly. Then i called on his number and asked if it was official policy of amazon to only go where the address had been printed on package (Since i had previous experiences with deliveries where they had been understanding and met me at convenient location) then he said he was an employee of amazon and not the customer and the company had told him to only go at the printed address. After this he threatened me by saying he was cancelling my package, it would go back to where it came from and then i would get it, i pleaded him not to cancel and asked which courier service was this? He replied you can do whatever you want but i am not coming to you and again ended the call abruptly.
This was the first time my amazon delivery has not been smooth. I can understand the agent asking me to come to him but this type of language, arrogance and lack of manners is unacceptable from any person to another, forget customers. And threatening to cancel my package and sending it back was plain wrong and unnecessary. I hope someone looks at this issue and rectifies it.

I had purchased a jionee phone on 23/07/2017 amounting to rs. 20, 000/-, since then it is having trouble for charging and its not working correctly.in this regard i have complaint 3 times to service center. First time (Karol bagh service station) give me satisfactory service but after few days the problem begin continue then after i visited g-66/4, nehru place road, block-e, kalkaji two times, first time they told me that your charger is not working you seem to purchase a new charger then i purchased the same without warranty in may 2018 after in july-2018 the problem still continue the phone is going slow and not charging always give me trouble. And 2nd time. Now kalkaji service center gave paid service they told me that you visited some other service station and service center staff is not supportive i waste my money in this phone. Now the phone is still switch and unable to on. Even customer care team not support me. Kindly change my phone the mobile is under warranty. My concern is that during warranty period problem persists and they did not repaired the phone properly pls resolve the issue as it seems...

I had ordered an earphone which happened to be defective (duplicate Samsung) later applied for refund by returning the product on 24.7.2018. Its six days nobody came for pickup. Pathetic service by amazon and lack of coordination and uncommitted staff. mobile no. [protected].

Order number:[protected]
1). Lotus herbal pure color lip color ruby rust
2). Himalaya wellness triphala 60 tablets
Total amount paid: rs.338

I ordered these items on july 25th, zada 2018. This order arrived on 30th july and the lotus herbals lipstick was missing from the box. The box looked fine hence i paid the full amount of rs.338 by icici card. Kindly send my order of the lipstick back. I made the payment by card. This is not the way. How irresponsible of amazon.in. Either return my money or deliver the complete order as soon as possible.