Amazon India Complaints & Reviews

I had ordered for a set of side plates from amazon (Order#[protected], servewell tribal paisley dora side plate set, 19cm, 6-pieces). I got an update on sat 25th aug that item has been "delivered directly to the customer". But i have not received any item. I called the customer care twice. First time they told, it would be delivered the next day. Next time they said they have some issues, due to which the item can be either replaced or refunded. I opted for refund. But till now i have not got any updated or intimation on that. My money is lost. Also it is a clear fraudulence, that the order tracking shows "delivered directly to the customer", whereas i dont have any clue of where the item is.

This in regard with my complaint against hiking led light and since 14th of august i am making regular complaints but no one is sorting out. Fake statement that i've refused to take the delivery has been mentioned by courier person but for the last so many years i've never refused any delivery. As a prime customer of amazon i have a full right to speak, i was going through a lot of agony and pain for the last 21 days and for that a mere refund is not at all acceptable. I want 20 times a cost of my product as refund for the torture, agony and pain i had suffered and still going on. The false and forged statement by courier team that i've refused the delivery is also a crime as this hurts my sentiments and my integrity. Need a proper response on priority else i will take this matter to the consumer court.

Warm regards.
Vivek vohra
[protected]
[protected]@gmail.com

I was charged 64.09 by amazon prime, i dont believe i was subscribed to prime and i didnt make any transactions. I would like to request a refund. I am not sure entirly what i was charged for but i need help undoing it for 64.09 is a lot of money to be charged when i havnt bought anything. If someone could help that would be amazing for the money that was taken was for school books and supplies which i now cant purchase because i was randomly charged so much money.

I ordered one plus 6 mobile on 21 august 2018. It was a amazon prime delivery which was promised to be delivered on 22 august 2018.
The product has not reached to me till now, today is 28 august 2018, moreover i am unable to contact their courier person as he always keeps his mobile on switch off mode.
There is no way to track my product, i cannot contact with their transportation department.
The price of the product is very high and even customer care is not helping me out.

This is to inform you what happened to my order no.[protected]
Ordered on 6th august no response customer care number also i dialed but
No response this is bad since years i am ordering your product i am really
Upset your response sorry to tell. If you are not able to deliver let me know.
I informed to deliver by 27th august still no reply.

I purchased a us polo t shirt. That was not ok to me. I returned the product and the product was checked by your executive. And now after checking you are saying that product was old and without tags and was dispossed by your warehouse. Its total non sense. It is not my responsibility now after giving the product to your executive. Dont worry i will now raise my concern to consumer forum of india. Totally non sense. You picked up the product, you have to prove now that the product is old and without tags. It's you and your team and executives stolen my product and now saying all non sense to me.

I raised a complaint over mail, facebook, and phone and i received a reply that we have dispossed off your product and it was old and without tags. Tell me guys how come your executive take that product without tags? Waaaoooww... What a super reply i received from every platform i will now raise my voice against u all chor/ thief team. Big #.

I will file a complaint against you all. Amazon and their pickup team and warehouse are a big thief.

I have ordered generic white, 5w: e27 220v 5w 7w 9w 12w led night light sensor led bulb through amazon.in. On 6/june/2018. But the seller failed to deliver complete order. Instead of sending 4 bulbs, they have sent only one broken bulb. I have already raised many complaints to amazon (A-to-z) as well as to seller. But no use. I have paid inr 1436/-. For this order. So i am requesting you to get my money back.

Order no. Order#[protected]
Online payment

I have ordered from swiggy on 22nd august from the restaurant the delhi zaika, jogeshwari east mumbai and have paid the respective amount of rs 416 through amazon pay balance. As mentioned in swiggy's app, there is a 40% cashback amount if the payment has been made through amazon pay balance, which i did. But the worst thing is that i haven't received the cashback till now. Its been more than five days and i have also contacted amazon guys many times and every time they said its a matter of swiggy and we can't do anything in it. But when i have contacted swiggy they totally refuse to handle this problem and tell me to contact amazon because the payment has been made from there only and it's their fault that i haven't received the cashback. I am seriously fed up of amazon and its pathetic customer service. Order no #[protected].

Frist time I have place the order by Amazon but when I got the product delivery then I checked the under box so it's empty menas pendrive is not available (missing) under box then I., contacted to customers care they told me I, m not helping u with this issue why that all reason I have drop the mail so look my issue and resolve my problem take hard action after all clarification

Product has not delivered, yet showing the order status as delivered. Called customer care but made me to wait for 15days by convincing me that issue will be resolved soon. Asked to get a call from senior officer, they refunded by stating item not satisfied. Without my approval they refunded which was total waste of my time and money.

I have ordered the product at bhuj, kutch but when it reached due to rakshabandhan i told them to keep there, and i will collect from them, but mistakenly my pin code wrote wrong 370001 and due to that even without informing me or contacting me they have qouted it as undeliverable and i have contacted them 6-7times but each time they are saying that that is not in there hand even they are not giving any delivery place contact so atleast i can tell them that keep the product i will take it,
How worst their service is, as this was my prepaid order my money has been also stucked so if i cancel i have to wait and the product has reach at my nearest hub still they are returning.

I bought a Pigeon electric Kettle from Amazon Order Number :[protected] Invoice Date[protected].
The product stopped working in 20 days, but the return window was closed and Amazon asked me to contact the manufacturer who said the only Pigeon service center in Bangalore is in Jayanagar which is 30 km from my house (screenshot attached as a proof).
When i raised this concern with Amazon on 22nd (Call log attached as proof) the customer representative volunteered to give me 500 rs to commute to the service center.
when i called today asking for updates, other representative said there is no proof that they offered 500 rs and rudely disconnect the call and also blocked me from making further calls( i have attached the screen shot for proof), this is not how a loyal customer should be treated.
They treated me like a thief who was trying to rob the company. Instead they should have maintained proper call logs after the conversation with the customer or they should have listened to the recorded conversation instead of asking me for proof.
I'm highly disappointed . Please address the issue as Amazon is ignoring the issue

Sir,
I have been the amazon customer for a long time and have ordered many items but on two occasions your courier service have failed to delivery the ordered goods to me. The latest being today, when your designated courier called me and asked me to come to their location to get the ordered item, which is Cubix Lapdesk for laptops with Order #[protected]. This is simply outrageous as we order for door to door delivery.
Please do the needful.
I hope my complain will be duly and efficiently addressed.
Thanks
Shiv Gurung
108 Naya Gaon,
Dehra Dun - 248003

I had ordered space wood cot on 16 th august and paid for the same upfront by credit card. It was due for delivery on 21 st august. On 22 nd august i see a message that the product was delivered, which was false and i contacted amazon to find out the status. They had no clue and said they need a week to investigate and did not talk of the delivery. I was shocked at the callousness of their response. I clearly informed them as they had failed to deliver in reasonable time, i did not want the product at all, but there was no clear response. Even today the 27th august, the product is shown as delivered as i wait for the investigation report. My funds continue to be blocked in the process. I smell a scam here.

Dear sir,

I brought a kent ro (Water purifier) in amazon on 11th aug 2018 order no[protected]. They deliver on 16th aug. The installation team was coming on 18th aug, when they open the sealed they are stunned to saw. We receive 3-4 clay brick, clay broken utensil & paper plate. Sorry to say amazon is a trust able company how they do such type of fraud. On same time i called their cs team and they assured me please give me 4-5 working days for investigation.in between the time a person call me mr ashis sharma (Mob no-[protected]), i briefly discus with him about the matter and he assured me to return or replace in 4-5 working days, and also i regularly touch with cs team, they also assured me. Today i call customer care team and they deny to refund my money or replace the item. They clearly told they sent the original product. Please suggest me what i'll do and help me to refund my money or the product which i ordered. Please help

I have redemed 3000 points for amazon vocher of 300rs. I got a code for get that vocher claim. But after entering the code it showing something went wrong.. I have tryed many times from one month.. Please slove my problem as early as possible.. I want my vocher. I have added photos of the problem i want my vocher worth 300. Please correct the cods and solve my problem immediatly. And resend another code...

Hi,

I have sold redmi 4 (Black, 16 gb) on amazon and the product was shipped to the buyer mr. Raghavendra m kulkarni on 22/07/2018, tracking id[protected]. The order was delivered to the buyer on 23/07/2018. However buyer returned the product on 23/07/2018 and the expected delivery to seller was on 25/07/2018 which i did not receive the product, return tracking id[protected].

I contacted amazon in the 1st week of august and received an email to file a safe t claim. I have filed a claim on 08/08/2018 and amazon relied that i will receive a response with in 7 working days from the date of claim filed. Until today i have not received any updates with regards to the same. I have contacted amazon several times and asked them to call me, but nobody responded to my query. Claim ref #[protected].

I request you to further investigate and contact amazon seller team to ask them to solve the issue as it has been a month now.

I have attached the screen shots of the email that i received from amazon with the case id.

They show some dates during the time of order, after that they some message of some other dates of expected delivery, and further more they are delivering it some dates later.
Customer care service is worst, all they can say all the time is "we will take a request" repeatedly every time we call.
People who are working in hubs and delivery persons are worst in the world,,,,, they would simply skip the delivery... Depending upon their convenience. They dont call you, but you'll keep receiving message 'we tried to contact you but cant reach you, so it will be delivered tomorrow'... And simply keep on postponing dates...
They try to push customers to buy amazon prime for promised delivery dates

Order[protected]-7088345
[protected]-1348367

Worst cheating company ever, because they think no one can ask anything about complaints...

Cheating customer by showing different mrp and giving offer ontop of it..

I brought ssd drive..
https://www.amazon.in/gp/product/B078WYS5K6/ref=oh_aui_detailpage_o00_s00?ie=UTF...⇄

M. R. P.: 5, 320.00
Price: 4, 514.00

But the product i have received has mrp 3500.. Annoying and pathetic service..

It's better to buy from local vender.. Indirectly they fooled me by selling 3, 500 product to 4, 514..

On 21st aug, 2018 i placed an order for huawei nova 3i mobile phone from amazon and paid the entire amount from my credit card (Order no[protected]. I was assured by amazon that it will be delivered by 23rd aug. I stayed the whole day in my home (Taking leave from office) waiting for the product to be delivered. I got confirmation text also saying someone will come to deliver that but got no phone no of thr delivery guy. Check the screenshot for more details about it. I called amazon multiple times and everytime i was told to wait. I spoke to chandrika who claimed to be a manager, promised me she will escalate this and follow up with me in 24 hrs. She also said the phone will be delivered the next day (24th aug) for sure. I waited one more day but got no follow up at all, from anyone.in the meantime i called amazon many times and as usual i was told to wait. I spoke to rafiq who said he is from escalation team, said on my face if i can't wait, i can cancel the order. I told him i might as well do that but i want full refund right away. Rafiq said not possible. Then they forcefully cancel thr order to get rid of the call i made to customer care. Now didn't get my product, 21000 rs got deducted from my account and i got mo responses from amazon. I missed my office for 1 and a half day for this whole fiasco. And all i was told to wait and rude behaviour from customer care. Please check screenshot where it is clearly shows i didn't get any phone no of the delivery guy and they never tried to deliver that also. Which is completely unacceptable. But on the amazon app, it shows i have never accepted the product. I think i spend my money to get the product. Everyone from the amazon customer care team gave me false promises. Rafiq offered me 50 rs credit for while whole inconvenience. This is very insulting. Company like amazon need to change the whole system and i have never expected this from amazon. Now i don't know what to do. When i will get my money back

Now after multiple email, i was promised one of the manager will contact me. It's been 72 hrs. No one called me. They just don't do their job