Amazon India Complaints & Reviews

I asked for return of my order and also amazon scheduled it by the time and date. But on day of return, amazon is texting me 'return cancelled'. Very unhappy with the service... Please look into the matter as quickly as possible. I have been a regular customer of amazon and love this app but this incident is not going to be nice for me... That was all.. Please look into the matter.

Amazon is making false promises when related to delivery of products.
Order #[protected] for a redmi 5 mobile was made on 18th aug 2018 and the after making false updates regarding the delivery status starting with courier received at wrong facility/rescheduled the delivery at customer request etc.. Finally when i myself called customer service i was told that the order cannot be delivered and the delivery needs to be cancelled. On top of that i would receive the refund only once amazon receive their product back which they had admitted that might have been lost/damaged during in transit.
Further i was assured that in case i place a new order the same would reach me the very next day. I again placed a fresh order
Order #[protected] and that too is on the similar lines as the first one, stating the courier was received at wrong facility and again there would be delay.
I had ordered the mobile to have that delivered in time for rakhi festival but as it turns out, i have neither the product and have 15000/- of mine stuck with these guys and now at their mercy.
Amazon is making merry and no serious attempt has been made to rectify the mistake.

I hope someone comes to my rescue : (

I have ordered 2 products in amazon.in and amazon.com under prepaid service. Delivery date received as 23rd aug and 20th aug'18 but till date neither it is getting delivered nor any answer for me with customer care. They are asking me to wait for another 48 hours to get the delivery which is false. My sincere request, please don't order anything in amazon else you will be cheated like any thing. All cheater are seating in amazon. They will take your money and post that you got your product or not is not their cup of tea. They will direct you to seller. Then why you are for??? We will directly order seller and get our order. Why the hale have you opened the site. Stop using amazon, else you will be cheated

Order id[protected] tracking id of ats[protected]
Its showing order delivered on monday that is 20 august 18 and if your side order has been delivered show me proof of delivery you cheater amazon. And also from that day delivery boy is on leave and the manager of amazon transportation services not providing his contact number. And your representative told me also product not delivered its showing error. And now you people blocked my id. She also said me that we will provide refund or new product if order is not delivered by 23 of august. You can listen the recording. And also without otp how could you delivered the product. I need my product back. And aslo if you people are so confident about delivery take me conference call with delivery boy and manager of ats and shown my signature on delivery chart sheet along my identity number. If you people failed i will sue you.

Contact me on [protected]

Seeing on the amazon.com site i ordered to buy an anycast wifi dongle m4+ which was model no rk 3036 and it did not have the switch to transfer the modes from air play to miracast as an especiality over its earlier version m2+
Paid re 959/ dated[protected] vide debit card for buying of this anycast m4+ dongle but received on[protected] the fake m2+ anycast old version dongle which on use did not work properly, though this fake dongle was cleverly wrapped into the real wrapper of anycast m4+ as is depicted on amazon site. It"s a case of clear fraud and forgery, but any how i requested the amazon to send me the right and original product as ordered by me and they accepted this requeste vide their order #[protected] dt[protected] but as yet have not dispatched the desired product to me and nor they apprised me with the reason of such inordinate delay. So request you to kindly help me in this matter. My purchased product order id is#[protected] dt12-8-18

Dear sirs
The above order was delivered, returned, redelivered with the same size again and returned from my side on 21/07 or 22nd jul (By the receipent.)
The refund suppose to happen 3-5 five days after getting returned item in to your stock. But your system the - the so called automated system did not bother to check if the money has been credited back to my credit card account.
All that happened only when i asked your people to call me to get clarified the status of my money credit.

I wonder how such a famed company is operating such loosely connected processes

Mahadev k b
[protected]
[protected]@gmail.com

Hi,

I have ordered Stealkart SONY compatible Neckband Wireless Sport Stereo Extra Bass Headsets Handsfree with Microphone Bluetooth Headphones on date 7th Aug 2018 worth rps 945/- and the article was delivered to me on 11th Aug 2018 and I have returned it on 20th Aug 2018 becoz of i did not got what I ordered for so the item was returned and did not got any acknowledgement or money refund to my wallte yet.

The delivery guy name: Mr.Anwar
Kompally Hub. Supervisor Mr.Uday ( [protected])

I need a immediate stauts on my amount when tried to reach this guys in amazon they are not responding.

I am very much frusted with your company and thier team, and did not expect such bad service from such great company.

Thanks & Regards,
Naveen M
[protected]

Please note down my issue

1- i have placed an order with prepaid type but order is automatic converted into cash on delivery,
2-the link you have provide to update payment is not working, as already try for payment with taking on call help they are not able to understand...
3-as per rathipriya guideline i also add whole amount to my amazon pay balance. But she disconnect the chat,
4-i have contact more than four time also conversation held with senior one but every one telling me different different thing,
5-one resolution that i want for my order in written that is i simply want to pay online i am not able pay cash while i have already added amount in amazon pay wallet,
6-i don't want to cancel my order because all order in offer time and also i am expecting the product will deliver tomorrow,
7-amazon executive thinks its not bigger payment that's why they are not taking serious but i am taking this issue for me my friend circle,

Its too difficult shop online with amazon, also difficult to operate app and follow link...

I placed an order no[protected] from amazon.in on 18.8.2018. I was committed that i could pay through debit/credit card. It was send through amazon transportation services via[protected]. But when the courier boy came to deliver the product on 23.8.2018. He said, he did not have card swipe machine and forced us to pay in cash. Some how my wife arranged cash and pay to him. I want to complaint against the amazon transportation services who have not equipped their courier boy with the required payment material.

Please don't go for amazon product if they are send through amazon transportation service

I have ordered two laptop tables fir rs 1750 hiwever the actual piece receipt was just one. The supplier told to wait for other but not received yet. Nor the refund of it has been found. My order no is[protected] and it was purchased on 26 july 2018. Please send the status of refund/ delivery of the ordered item urgently. My email for correspondance is [protected]@gmail.com

Order no.[protected]. I place order or redmi y1 mobile on 26th july 18, they deliver defective mobile then i return requeste on 2 aug, then they collected very late after so many days on 11 aug, after this they yet not delivered product after so many complaints by me and their promises.

Ever 2-3 days they promise me that product delivered to you but still not received.

I have placed the order of Honor 7X Phone wiht Amazon India on 11th of Aug'18 the order was supposed to place at my residential address on 20th Aug'18. However delivery has been attempted twice on 20th and 21st Aug'18 by the courier guy and amazon team even after knowing the fat that I was not at home and it was pre informed to both. Also now on 22nd when I asked to make the delivery in the morning as i was on holiday then i got the response from delivery boy that I could not make before 2:30 as we have instruction received from amazon team that parcel should be place after 2 pm only. Also, this was not informed by amazon to us. Somehow, we could able to meet with delivery guy on 22 nd afternoon but the problem begins more from here as he informed that package ID was not able to scanned through my phone which was on the packet and it was misprint because of which it was not scan. So customer care team has confirmed to him that cancel out the order. This was even not informed by them ( Customer care team ) to us. Also, when we were calling to customer care team/ amazon retail team they were continuously telling us the package would be delivered by 9 pm. So, they ( Anurag from amazon retail team and Suresh ( Senior of Anurag) making the false commitment just to get avoid the situation. This happened with me earlier as well when i placed the order of one plus five in sale. Similar, situation happens again when i placed the order in sale. It simply mean that amazon India team does not have control over the courier facility as they are third party vendor along with that they don't be accountable for their acts like, now they have cancel my first order and also mention against first order you will get refund. However the new order they have requested me to place would cost me huge. Also, , I have wasted out whole 24 hrs on such small value phone and cost of 8 hrs for me is of same value i.e value of phone. I want authority should take serious action against the false commitments made by amazon and made a committee for such kind of cases in which discounted product sold by amazon either by some other means not dispatched and having benefited by amazon itself though increasing their sales by showing more discount and then later on not dispatch product.

I have booked a together with Hindi book of class 9. Track Id was [protected]. Expected delivery date was 20 August. But on 20 August at about 6 pm I found that the book has returned back. There was no phone call from the delivery man. But the reply we i got as the customer refused the order, which I hadn't. At night on the same day I chatted with the customer care and told the matter. He told that the book will be delivered at 9 pm on the same day or the next day morning. I am still waiting for the book. Can I get the book or not?

I ordered Huawei p20 lite mobile phone on 12 august and it's delivery date was 17 august but not happened. I made a call to Amazon custermer care and they told me my product was broken on the way that why it returned. I Again replaced the same product on 17 august and it's delivery date was 21 august. I got the mail on 21 august out for delivery and waiting whole day but not coming any call from the delivery associate. I complained to the amazon authority and they sent complaint mail to the courier to deliver the next but again not happened useless. I still waiting for this product. This courier can't deliver any product at the time

I bought redmi y1 lite from amazon online. They deliverd me within 3 days. But after one month i came to know they provided me diffrent imei no one invoice. So that redmi service center cant accept my mobile for repair. I called 10 times but amazon india not responding to my emails. It is possible that they provided me stolen mobile with diffrent imei no. Please take a strong action against amazon so that it can not accept with other customer.

Sir, ,
I (mohneeshkatiyar ) ordered a Red me 5 handset which prepaid 6299 Rs. with exchange offer.. But sellsman not delivered me.. Then I complained to Amazon costumer care.. But nothing do anything.. My refund not come yet on my account.. So please tell me. when my payment refund .
Regards
Mohneesh katiyar

I had booked a black and decker jiig saw on friday last and as per the message from your company it was to be delivered by 6pm monday. I got a call at about 4.30 pm on monday 20.8.2018 regarding my parcel. Since no was at home i asked the delivery man to wait for 10-15 minutes as i was soon to leave my law office jor give the place where can conveniently wait so that i can my self come and pick the parcel. He did not tell about his position rather suggested that i give him a call as soon as would my office. Within 5 minutes i called him to innform him that was leaving for my home. He did not pick the phone. From 6 till pm i continued to call him but he did not reply. At about 8.05 pm i got a call from a different number asking for the delivery to which i told him that i have been waiting since 5 pm. The phone got disconnected so reluctantly i messaged both to the original agent number and the new no at 9.15pm. No reply came bacik. On 21.8.2018 i again called at the original agent number who had called me on 20.8.2018 to which he replied that he would deliver by the afternooin. I watied till 5.15 pm no call/message came to me. Reluctantly again called him to which he replied taht he was talking to his "sir about my parcel. And that he will call within 10 minutes. No phone call came no delivery took place though i was at home. At 6 50 pm i messaged to him that he has harrassed me to the maximum and that i was contemplating legal action for damages both against him his sir" and amazon for unnecessarily harassing me. At about 10.15 pm i talked to the amazon complaint center to whom i narrated the above facts. Today at about 9.30 am i got a message from 51466 of your company asking as to whether the problem has been solved. I tried to reply but unfortunately the message was not send to your company. I was told to click yes or no and visit some site. I am harassed why dosen't your company allow for the return sending of the message at 51466 and why should a customer visit some other site or link. Instead of solving the problem there and then your company is prolonging the matter. This is rubbing salt in one's wounds. It is a hopeless service and delivery. Would your company dare to do it outside india. Don't take the indians for a ride. Legal action is being contemplated.
Advoacate mandeep singh talwar

Dear Sir,
This is for your kind information that on 22/07/2018, I placed an order for purchase a water purifier, Model KENT Grand 8-Litres Wall-Mountable RO + UV/UF + TDS Water Purifier manufactured by Kent RO Systems Ltd through online buying system from the authorize online agent of Kent RO Systems Ltd i.e., Amazon. They delivered the same on 30/07/2018 and installed the same by their expert on 31.07.2018. At the time of installation the expertise person assured me that there is a manufacturing defect (Auto cut system is not functioning) in the said water purifier, immediately I covey the message to the Amazon, through electronic media that means through mobile several times to their concerned person (whose ph No is [protected], attached on your Amazon packet) and they assured me will be replaced in and within 9th -10th August. In this respect I got an email from [protected]@gmail.com on 1st August 2018, copy of the said mail enclose for your reference. But on 10th August-2018, the said person told me that your new machine was already dispatched at your address. They also told me to talk with Amazon customer care service. But it is very much unfortunate that when I make a call to the concern department they told me that there is no such complain has been registered in this regards, and they even advised me to return the said defective/duplicate machine to their concern person. But till date no one has come to my address to pick up the said defective and duplicate machine from their end.
In this connection, I would like to draw your attention that now I made several conversation through Mobile, E-mail and WhatsApp and chat for the replacement and return of the same as soon as possible, but in response of the every said conversation they giving reply and assuring about the replacement/return and product will be picked up within 24- 48 hrs etc.. In very recent on 16th I got an E-mail for pick up the water purifier, but no action has-been taken in this regards. I hope your concern office will consider my grievance seriously and should take necessary action to short out my problems.
Thanking you,
With regards,

Sakti Pada Barik,
62-Feeder Road, Belgharia
Kolkata-7000056
Order ID:[protected]

Hi,

I had order one product on 9th August 2018 on AMAZON INDIA. The order detail is given below,

OLD Order#[protected] & NEW Order#[protected] Lenovo Ideapad 320E-151SK 15.6-inch Laptop undelivered

Till now my product has not been delivered and Now every day I am getting new status on my amazon account/ mobile as well.

Please find the attached mail communicated to AMAZON INDIA.

Please look into this issue and do the needful

Thanks,
Amratesh Singh Chauhan
+91 [protected]

Before four days my courier reached in my City ghaziabad but till now they not delivered and and they daily given updates on tracking details it delayed due to customer request but truth is no courier man call me for delivery and I honestly don't know about delayed reason but they again and again update false