Amazon India Complaints & Reviews

I have placed redmi 5 pro mobile, it was wrongly placed as black instead of gold, so i place one more order next day as gold - 64gb redmi 5 pro. And then i cancelled only black one. But both got cancelled, today morning i saw mail that both the product got cancelled and both are returning back to seller.
I called customer service that i wanted my order back but as your executive told me because of the same seller both the order get cancelled, which is unexpected as a huge brand amazon. There is issue still exist in to the production and customer has been suffered for that.
Please correct it as soon as possible. The code not been tested correctly and customer is suffering for this. I would not be available in this address from tomorrow so it will be great help if you please deliver only gold[protected].

I ordered first time in amazon for honor 3 band activity tracker, paid for it. Then after estimated delivery date crossed, in between i asked many times about item to amazon associate, they assured 100% delivery on time. But atlast my order was cancelled even any information and my money (After long time refunded) stuck into amazon pay balance bcz i added money to buy this.
I had no option to use this money.

Then again i ordered 2nd time from different seller same item, this time also my order cancelled without any information.

Then again 3rd time ordered, now each day i asked to amazon associate about product and assured me 200% delivery on time.

In order details, i got details courier company and tracking id, i asked courier company about delivery since i was not able to track it. They said, tracking number is invalid.

Now my money stuck into amazon pay balance and they troubled me more than month.
Each associate cheat by giving assurity.

Not only this, i ordered shoe after applying coupon, which appears in amazon android app after successful transaction, naming as coupon unlocked link, but no discount given as stated will be redeemed while paying.
I complaint about it to amazon, saying team is looking into... Within 2 day will resolve.
Number of, 2 days crossed many times...

These platform just for loot and making fool indians. Please don't allow them like china... These are money makers and cheaters...
They have to fear of any complaint (Indian govt) also...in discussion i realized. Please take strong action against them.

My amazon email
[protected]@gmail.com

Hi,
I bought 2 tb seagate external harddrive from amazon through this seller on 26th june 2017 and harddrive have stopped working suddenly. Sometime this is detected and sometime this is not. Have tried with multiple pc's and laptops and also with different usb cables.

The number mentioned on the website are not reachable or not in service. I raised a replacement request on seagate website but they stated that they will replace the product but the replacement unit will not be the new one. It would either be repaired or refurbished with warranty limited to 90 days or above.

I called up on amazon but i was told to contact the seller. No wonder this is the reason that they have mentioned "limited warranty" under this product on amazon.

They didn't deliver the item, they promise will deliver on 24 july but till now no update from amazon-
Order#[protected] they are not providing any updated information,
They are not replying to my quarry, no answer from them when they will deliver the item, what shall i do now, shall i complain to higher authorities of amazon, please give me the address of amazon higher authorites

Hello,
I am sachin yadav, amazon registered e-mail id is [protected]@ymail.com.
I had ordered a product on amazon app on 17-07-18 with order id[protected]. Delivery date was 23 july, but they said that it is late and date is further extended to 26 july. When i didn't receive it till date, then i contacted customer support executive on 27 july and they said that "product is returned to us, and we can't give the replacement as the price of the product increases".
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I was eagerly waiting for it, but after waiting for 12 days they said they can't provide the product, get refund. But i had order it in less amount and the current market price of the product is increased. So if i take refund and place the new order of the same product i will have to pay more. I will be in loss. But why should i take the loss, why can't you replace me the product. Its not my fault that you don't deliver, why should i pay more for the same product, for which i had already paid less and waiting for half a month. It seems that it was the strategy of amazon to get payments from customers use it for a while and if prices of product increases then don't deliver to them, and sell them on higher prices.
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I heard that amazon is very customer centric company, but actually its not.
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Simply think that why should i pay more now for the product which i waiting from about half a month even after blocking my money into it for number of days.
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I want replacement not refund. If you have only option to refund, then refund the value of current market price of the product (Realme 1).
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Why should i bear the loss of price difference, i didn't do anything wrong i wanted the handset and eagerly waited.
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Please do something, i want my product.

Me amazon kafi pahele se use kareahi hu kabhi aisi problem nahi aayi par kuch dino se jo bhi mein amazon par order kar rahi hu woh return ho jaata hai i am from indore yaha indore corrier service tak pahuchne ke baad dilievery ke din message aata hai ki aapka parcel return ho gaya kuch din pahele kuch order kiya debit card se pay kiya woh return bhi hogaya or refund v nahi mila itni kharab service aapk?

I had raised the return request for two products and it was collected by delivery person on 16/jul/18, same day when i checked the status, i came to know that he collected the one amazon product & one jabong product instead of second amazon product so same day i called that delivery agent and he told me that he will talk later, again i called him and he did not respond the call and disconnected it. After that again 3-4 times i called but he did not answer the call, hence same day i called to amazon customer care and told him the issue, he told that he will raise the mail to supervisor and it will be registered the complaint.
Next day on 17/july/18, again i called to
Amazon customer care to confirm complaint status and they told there is no complaint regarding it and again i told the issue, she told me that she will register the complaint and in 3-4 days you will get the refund for that jabong product as per the value in that product after checking it and i told that approximate cost will be 1400 to 1500 /-rs. And you can check the billing in the product pack also.
Now it is going to be 10-11 days, but there is no response from amazon and whenever i am calling them every time they are telling that we need to raise the ticked, again in next call they tell the same we have to raise the ticket, we have to forward the issue again, we don't have the any update.
And this is not ending here what statement they are giving its very poor & worst means they can
Say any thing, how it can be that much worst response from amazon it looks really one of the fraud they are doing and dragging the issue for not resolving and complete controversy in their statement. And there is so much to write here whatever conversations i am having with amazon people but its not possible to write my more than 10 days worst experience it is really the third class & worst service by amazon how it can be that much non-sensitive about any issue.

I am ready to pay the delivery charge for returning my jabong product but still they don't want to return my jabong product.

Respected sir/madam,
My name is prakash gandhi.
Add. Sr no 25, hissa no. 4, milkat no 1235,
Opp. Kanade nagar, undri, pune 411060.
We place my order date : 14/7/2018. Product samsung galaxy j7 prime, compatible wireless bluetooth, qty 2 piece, my order expected delivery time 20 to 21 july 2018. But we are not receiving delivery to complaint time, we are contact customer care they always give me transport strike issue, they after 8 days inform me to our product reach in pune but we are cant connect in couriar service, thats we they cant delivered my product on my address, other wise we place new order in pay extra charge for this product, that is not fair to me, same product we purchase extra charge, for give after 15 days waste of time.
Please share me details of couriar service, we want my order within 24 hours, otherwise we have no option to take a legal action against your company.
Thank you.

Order is:[protected]. The product was ordered during prime day sale at 3k discount together with credit card offer. Initially they give reason of amazon transport strike and now saying that it got damaged in rain. Its not a paper that got damaged in rain. They say product was returned to seller after i followed 3 times on where was order was and now asking me to reorder at original price. It’s completely unfair and seeding at complaints i feel they took order and money but don’t want to give product on discounted price.

Hi,

I have ordered one mobile phone one 12th June and paid full amount of Rs 9998. Phone was supposed to be delivered on next day but it got delayed hence I cancelled my order.
After waiting for few days I spoke with Amazon customer care executive and she told me that it will take one week, so after one week when I didn't received refund I again called Amazon customer care executive then she told me that you will get refund in 48 hours. After two day I didn't get refund then again I called customer care executive then he told me that we require 7 to 10 days more. After that every time when I emailed them they are saying we are working on issue. But I haven't received any refund till now.

Please help me to get refund.

Regards,
Sudhir Gawade

As I have seen in Amazon that Honor band 3 has been kept for ₹500, I have ordered 2 numbers on 8/7/2018 of this month and i also paid the money.They said that it will be delivered by 19/7/2018 later on 19 that said that it will be delivered on 25/7/2018 again on 25 when I made a call to Amazon customer care executive they have said that the 3rd party person was not responding . Now they were saying that they will refund me the amount. But I don't need money I need my product. This is not fair on Amazon

I ordered books for my daughter. Later received sms that the item was not delivered and returned to the seller. Contacted the customer service agent he informed that it was not delivered due to damage in rain. What kind of packing they are doing? They are charging amount for packing and it was damaged due to poor packaging.
The customer service agent informed that that once again he will initiate the delivery... But after two days they have cancelled the orders. Very poor and irresponsible service

I ordered samsung mobile on 25th july 2018 and i was informed it will be delivered on next day i. E. 26th july. I paid rs 100 extra for next day delivery. But it wasn't delivered yet. I called customer care twice they told it will be delivered on 27th july morning 8.0 am. But status updated that my mobile is not reachable. If it's not reachable then why they have not shared delivery person contact details with me. Since they couldn't deliver on time some excuses they will put as reason. This is really frustrating and disgusting. But unfortunately still i haven't received any delivery no response from amazon.

I purchased asus mobile phone from amazon in the month of november 2017, as my phone wasn't working properly i had to give it to service center and i got into notice that the mobile is being refurbished and during the purchase of mobile i had no notice of this information that the mobile is refurbished. Later on i checked with the iemi number in my invoice as well as with the mobile back panel and it resulted to be different. From this i got to know that the phone which is sent to me is not the original new piece. I contacted regarding this to the amazon customer care and there was no proper response. So regarding this i would like to complain on amazon company and please take necessary action against this as this is a complete forgery.

Sir

I had purchased a prominent uk brand shirt tommy hilfigre brand made in india from two leading online stores in india amazone by order number order #[protected] brand is good and shirt will be good when we buy from branded show room. But when we buy from online, we get out dated odd cloths which they cannot sell in their show rooms. We buy becosue we feel that online is getting 30-40% discounts, but materiel you get is 10 year old and out dated which cannot display or sell in their show room. Beware of goods you buy from online. Online portals has no qa/qc check

Provided above is the order id of an online order placed at amazon.
The product's first delivery attempt failed because i was unable to receive the call. The product was then being returned to the seller despite of amazon's policy to re-attempt the delivery minimum 3 times. On raising the issue to the amazon customer service they clarified that the product got damaged during delivery. And that they could do nothing to re-deliver my product for the same price. The product was ordered during prime day deal at a discount of rs 1200 which i am unable to avail again. And they said me that they cannot do anything about it. However, it was clearly a fault at their end and they should deliver me my product at the same price i had ordered back then. I surely feel wronged.

I applied the amazon recruitment send my resume after i get the confirmation letter selected the supervisor job. Asked money deposited rs1650 for uniform charges and id card deposit the money and send the receipt. After calling one person he is courier boy ask shirt sizes and send the courier parcel picks. After amazon hr calling me deposit the money 5000 for salary account i do not deposit the money it is real or fake please help me...

Order #[protected].
Haier 5.8 kg fully-automatic top loading washing machine (Hwm58-020, white)
Sold by: cloudtail india private limited
10, 490.00

Hi,
I am a loyal customer of amazon for more than 4 years. But highly disappointed with this issue.
It is the trust because of which i prefer to order on amazon than flipkart or any store. But such a prolonged delay in delivering washing machine,
Despite my repeated reminder to customer care over call and chat /email proves how incompetent your team is turning out to be.
I am hurt and angry on this order issue, because it is gift to my sister-in - law on her marriage and non-delivery means, shameful situation for me.
I took extra caution in delivery by placing the order much earlier 1 month before marriage date. Ie. 23rd january.
Without realizing that amazon is no more a reliable company.

1. You kept in hold my money of 10, 490 (Prepaid) without delivery.

2. You have not delivered the washing machine even after 22 days.

3. The price of the same product is now up by more than 1500 rs. Why should i take burnt of higher prices, who will compensate for the delay?
Increase in prices 1500?
And missed cashback 1100?
I waited for so long to grab a good deal. But all my hard work patience gone wasted because unreliable services from amazon.

Order placed
23 january 2018
Total
10, 490.00
Ship to
Dr. Arun upadhyay
Order #[protected]
Order details invoice

I still prefer to get the product delivered as 1st option and if you are desperate and not deliver with no means then 2nd option please accept your incapability and compensate with 15000 so that i can purchase immediately and gift it to my sis-in - law before marriage date.

Thanks in anticipation,

Abhishek chaturvedy,
Library & information officer,
All india institute of hygiene & public health,
Kolkata-73

I ordered above mentioned charging cable from amazon. But due to some reasons i cancelled it. I received my amount which i paid from amazon pay wallet but rest of the amount which i paid from my debit card is not refunded yet. When asked to their customer service they say your transaction was pending at that time they gave me reference no and said visit bank you will get your refund. Banks say you should look upon your online transactions. When we have to order something do amazon accepts pending transactions? Then why they expect that we should go and talk to bank which is not involved between us. Amazon trying to bluff their customers nowadays everytime i contact customer service they talk for a while and leave the conversation. Is it your helping nature? You have disrespected someones feeling and i need answer for it.

I ordered a sunflame pride aluminium 2 burner gas stove, glasstop, black from amazon on 11th of july it's been so many days i haven't received the delivery yet.

Firstly they cancelled my item without informing me and when i complained, they delayed the delivery. The delivery was supposed to be by 20 july the max. Without making me aware, they delayed it further. When i raised this issue they said it will be delivered any how before 25th july. Again no communication and it's futher delayed. I keep waiting for my delivery but i am no importance to them.
Until now i don't have idea about my older. There is no tracking status in my amazon account. I have submitted my issue in front of concerned department again and again, but it's of no use.
Kindly help me.