Amazon India Complaints & Reviews

As per my order no[protected] and confirmation the amount Rupees 699.00 debited but as on message and mail to me the product was delivered and signed by JYOTI RANJAN PANDA but still now I have not get my order before I complain Amazon customer care in 18-7-18 but there is no action from their end.such type of harassment I will proceed for law.

This is regarding GST, as i do have Amazon Business Account and GST no, I got the Invoice with GST no and GST charges 28%, as i have spoke to customer CARE that i want to CLAIM GST, but they are telling you cant claim GST, because Reseller Dont have GST no, my point is then why on Invoice is provinding GST no and GST has been Charges... and they are not ready to take the product back...its has been only 8 hours product has been received...

I have placed order no[protected] on 18/07/2018. On reading the very poor review about the seller I wanted to cancel the order and have communicated the same to the seller within 60 minutes from the time order was placed.
++++++++++++++++++++++++++++++++++++++++++++++++++++++
Here is a copy of the e-mail that you sent to Cookie store.

Order ID[protected]:

[protected] Begin message[protected]

I wish to cancel the order immediately. Order is placed around 1 hour back

[protected] End message[protected]
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Next day the status was shown as dispatch. Order was placed on 18/07/18 at 18:30 hours and the status shown as dispatched and likely delivery date is 02-Aug to 06 Aug-18 i.e it will take more than 15 days for delivery.
Latest Update is shown as Monday 16 July, 6:23 PM Order details shared with courier.

Kindly note that order was placed on 18/07/18 and latest update is of 16th July i.e before the placement of order.

I feel this is a fraud and my money should be refunded back immediately

Sanjeev Bhatia
[protected]

Dear Sir,
Good morning. i am purchased samsung galaxy note 8 via amazon.in. this mobile is good but battery backup very worst yesterday morning i have 100% charged and afternoon always my mobile battery fully down . what is this i have spend more money for this mobile then why u refund my amount . my returned policy still 27th july then y u cancel my order so please cancel and refund my amount at the earliest.

Note : i send huge money so please solve my problem otherwise i will share all
social medias via facebook twitter watsapp. skipe etc

Now days, delivery guy is lazy, and does not feel like delivering the goods, they use this message. This is a very common practice performed by “Amazon Transportation Services” .

They placed the blame on customer for delayed delivery.

Even I don't request them to delay the order. I think it’s due to a weekend. Even it was a weekend I came to office just to receive a delivery. Now next time I’ll order using cash on delivery and I will let them know my unavailability on delivery date even if I there, just to let them know how irritating it is.

I ordered a product with assured delivery by 17th July 2018 and it dis deliver till 18th, yet i was ok, but i requested them to deliver by 5 PM, made this request from 10 AM and have made 4 calls and chatted with 3 executives, every one had a text book answer we have sent a escalation to delivery team and the agent has no idea of the priority and he is following his own route map (i cant blame him) but even after making 3 nasty calls asking them to inform agent to their delivery team or center to pass this information or make this priority, they have no clue how to do that or what happend to my previous request

worst support model they have, no value to customer, i think they are paying these executives for no use.

Dear Sir,

This is regarding the above mentioned pantry order.

Three items as mentioned below were not delivered to me:

1. Hoppilo Premium 100% Natural Kashmiri Walnut Kernels, 200gm, Amount Rs.341.00
2. Farmwale Raisins, 200gm, Amount Rs.82.00
3. AgroFresh Regular Almonds, 200 gm, Amount Rs.205.00

I have made repeated complaints and request to Amazon Customer Care for refund but till date the issue has not been solved and no refund has been made.

I have been chasing for refund to my account with order id[protected].

As per amazon they have refunded Rs.350 to my bank account. When there were several mails from me, I understood that the money have been transferred to some account which is a fraud Axis bank account linked to my amazon account on 22nd April.
For the same thing i have been calling and mailing Amazon and today they say that they cannot help as they cannot have add any bank account to my amazon and so its my responsibility to investigate whose account has been added.
Its not the value of 350 rs but this fraud can happen again in future and then Again Amazon will not be having any answer to it. I even tried getting answer from higher management but no received no help from anyone.

The delivery boy behaved very rudely with me . on the first of delivery I was in office and he commanding why you ordered when you are not at home and some abusing words and he warned me like delivery will go back and on the second day came and commanding like you must mention clear address and for only one person I came this much distance unnecessarily .
the main thing is as I ordered second hand book amazon clearly mailed me like before accepting it uncover the pack and check the book if I satisfy with the book then only accept otherwise return it to delivery boy immediately but that Guy didnt allow me to open untill and unless I accept and sign also said some abusive words. I cant tolerate this either you please tace action against amazon to take action against him or else I will file case against amazon for keeping such rude persons.
my order id is[protected]

James antony
ORDER #[protected]
Cancelled

Nokia 105 (Dual SIM, White)
Sold by: Appario Retail Private Ltd

Due to the product complaint I had cancelled the order mentioned above on 15th July-2018 and till now nobody from Amazon India had collected the mobile from me or not taken any action by them to refund my amount.

James Antony

I am jitendra prajapati.
I placed the order on 16th july 2018 for swagade 2tb portable hard disk.
My order number is = order #[protected].
I received the confirmation message and mail from the company.
Now, suddenly the order is canceled automatically on 17th july, 2018.

Again i placed another order on 17th july 2018 for swagade 4tb portable hard disk. My order number is = order #[protected].
I received the confirmation message and mail from the company.
Now, suddenly the order is canceled automatically on 18th july, 2018 again.

So, kindly request you to go through it and re-order or active my order.
Give me feedback as soon as possible via e-mail and call on - [protected].

I already sent complaint mail to [protected]@amazon.In and [protected]@amazon.In on 17th and 18th july 2018. But no reply at all.

I have given order in amazon. My order number is Order #[protected]
I have given the address of our JK cement city office.
It is showing delivered and parcel was on dock on yesterday.Delivery receipt was signed by G.Ghanshyam.

But when I enquired, the item has not been delivered and no entry on gatepass was done. Incidentally no person named G. Ghansyam was posted there.
Please see the matter.I have done full payment.

I had booked a order( ORDER #[protected]on dated 10th July 2018 and after ordering it was supposed to reach here on dated 12th July. I have waited on date 12th July but didn't receive. Next day i call to customer service center than they have told me that courier was delay due to arrival at incorrect courier facility because this was the mistake of amazon employee .After that i called them again than they have promised me that on dated 16th July definitely you will get your courier. Still i didn't get any consignment from Amazon side.Just i am trying continuously to get update about my order because i already paid to amazon. This is my first experience with Amazon or it is very bad. Every time i purchased the things through Flip kart only. Flipkart gives the Home delivery within two day.

Today is 18th July or still i don't know when i will get the order.

Hi Team,

This is very sad to inform you that your services are going down and down day by day. Your delivery services are reached to very poor state even when product is shipped through Amazon Transport.
In refund also same thing repeated.
However when we are contacting to your customer care associates they are also not giving any satisfactory reasons of these issue and even they forcefully disconnected the Chats and calls.
Is this the way to deal with customers.
I am sorry to say if you will continues with these policies one day you will loss your customers.
I am also attaching one snapshot of conversation with your associate and you can read how rudely your associates are talk to customers.

I bought a new oneplus 6 from amazon. And i returned it to amazon because of product is not up to the mark and having defects. I returned it on 4th july 2018 and today its 17th july 2018. Yet i not received my refund amount. I am frequently in touch with amazon customer service centre with call and email but yet they are not giving me my refund and the reason of delay. So plz help me

We Placed order on 2nd July 2018 @ Rs 10601/, its amount already paid on same date, But now we are sitting on 17th July he creates issues in KYC docs, We are already provide GSTIN Certificates and Company pancard copy, He wants IEC Certificate but placed order time he doesn't ask any documents,

We already mentioned IEC Certificate not providing because its a new startup company.

Amazon customer care says if you are not provide IEC Certificate than we are not give you the material and full amount, they refund only 6400 Rs instead of 10601 Rs.

I have ordered few books from you and I have been supplied extra copies and marathi language books instead of hindi edition as below :
1. Dial 100 by Surender Mohan Pathak : 2 Nos extra
2. Conman by Surender Mohan Pathak : 1 No. extra
3. Million Dollar ki hera pheri : 1 No. extra
4. Omerta by Mario Puzo in Marathi Language
5. Vyomkesh Bakshi in Marathi language
6. 28 mock test series : Not ordered by me
7. General Knowledge Capsule : Not ordered by me
8. Neela Scarf : Not orderded by me
The above books are of no use to me and hence wish to return.
I hv ordered following books which hv not been received by me till date:
1. Murder Plan 2. Akhri Shikar 3. Andekha Katra 4. Maut ki dustak 5. Khatarnak sazish.
Kindly let me the fate of books ordered by me and also wish to return the books which are extra and to be returned.
What is the procedure? Pl reply soon.
Thanks

Hi Sir,
I have purchased a Ear phone 29th June with an Order#[protected] the article details is given below:-
JBL T160 in-Ear Headphones with Mic (Black)

The above article was delivered to me on 3rd July-18 and I have returned it on 10th july becoz of i did not got what I ordered for so the item was returned and did not got any acknowledgement or money refund to my wallte yet.

The delivery guy name: Mr.Chaitanya
Kompally Hub. Supervisor Mr.Uday ( [protected])

I need a immediate stauts on my amount when tried to reach this guys in amazon they are not responding.

I am very much frusted with your company and team, and did not expect such bad service from such great company. If i did not get the revert with in 24hours i will go to consumer forum.

I am writing to tell you that an unauthorized transaction was occurred from my credit card account on 12 July. SMS (short massage service) or other notification sent by you shows that an automatic payment was made to Amazon Prime Membership. However this payment was unauthorized. Kindly check the attached screen shot of SMS and take an action immediately. I already have blocked my credit card after get fraud transaction information. Detail information below:

My Name: Gaurav Malviya
Checking Account Number: [protected]
Credit Card Number: [protected]
Card type : MoneyBack - VISA platinum
Payee Company Name: Amazon Prime Membership
Payment amount: Rs. 8198.30
Date the payment appeared on my account statement:[protected].

Specifically:
I never authorized the debit to this Amazon Prime Membership.
Feel free to call me any time [protected], [protected].

Hi,
I have bought 2 tshirts from amazon from the seller SAIRA FASHION, both the tshirts didn't fit so i returned it, the seller don't pickup so i have to courier both tshirts on the given address by the seller.
I have sent both tshirts in one package, first the seller said they have not received the package, then when i gave them proof by courier company they are saying that they have just received one tshirt and not refunding the amount .Its not possible that they have received only one tshirt as i have packed both in same package.
Amazon have rejected my claim and now they are not letting me file the claim again.
Please help.
My order no is-
ORDER #[protected]
ORDER #[protected]

Thanks and Regards,
Gunjan