Amazon India Complaints & Reviews

Amazon u guys are all fraud. U are just playing with customers emotion, time and money. I am going to file a fir against u guys and also will launch a complain in consumer forum and in social media about the harassment that u guys are making me face. I have never received my product and u guys are holding my money and saying that u will process the refund once ur receive the product in ur hand. How dare u guys hold my money??? Who has given u the authority to hold my money back. Provide me he explanation for the same. Contact :91-[protected]

Dear sir.
I have purchased two product from amazon on 29.07.18.. I cancelled the item on this date.. I don't getting the refund amount on my bank a/c. The reference i'd are
1. 138329
2.938129
They don't have any refund amount on my bank a/c
Plzzz solve this matter.
Plzzz
Plzzzzzzz.

Plzzzz
Plzzzz
Plzzzz
Plzzzzz
Plzzzzz
Plzzzzz
Plzzzz

Thanking you.
Manas kumar maji

Amazon,

1.
My order #[protected]
I have ordered 8 litre plastic sprayer, when i opened the item i found the sprayer pipe is defective and not able to spray the water out.
And i immediately click on retrun and refund button showing in order details and i got call from customer care. The person is denying for the return and refund as well. Its a prime account and i have been purchased so much items from amazon, just check my orders and team is providing these type of responses to their customers.
I also put feedback regarding my concern on order review and feedback but there is no revert from their side. Its like they want us to provide feedback but they don't value the same. Its just a formality. I am seeking for my refund here.

2.
Order #[protected]
Ceres earphones, i have received again a cheap low quality product for which i am requesting for return within stipulated time and you are not providing me the details of pickup. You are supposed to pickup from the same address as you delivered.
But you are asking of pickup from metro cities only. Then how should i return and get refund. Service is being so embarrassing this time.

Sourabh bansal
Registered no. [protected]
[protected]@gmail.com

I have order Tide Plus Extra Power Detergent Washing Powder - 6 kg
ORDER #[protected]
whenever i order more then 5kg they don''t even try to deliver the parcel
is in south Mumbai area near mandvi
this 5th time happening to me i try many time to contact the amazon CC but they dont do anything at all this happens with me all the time they just sit there do nothing at all they are not helpful alt all
they all are just take the money from amazon and do nothing
i want the solution for that or otherwise i will never do shopping from amazon

I have ordered two separate product and one of the product i asked them dont need as it is expensive and its still slying with me after complaint too.in another product it has got damaged withn few weeks, damage means sole has torn and i asked for same refund, they say cotact with manufacturer. I am a regular customer and still then also an issue in addrssing?

Thanks
[protected]

Your delivery boy Chandu is a criminal, a Phedophile. He tried assault on my kid but my maid saved. By the time I reached he already ran away till main gate where he was stopped by security guards. Pic attached. Should I forward the pic to police? Or should I stop buying through Amazon?

I expect you to terminate his contract immediately to avoid spoiling your brand name due to a criminal.

Attachments3
I had ordered a philips beared trimmer on 8th july 2018
And delivery date is from 14 to 19 july but i didn't get the
product.after that the delivery time has changed and coming
the date is 19 to 25 july.but again the item is not delivered.
so i have contacted to customer care of amazon executive and
the checked and told that the product will be delivered within
2 days the told me on 19 july. and i have also done so many E-mail
to seller but there are no response.

So i wants the product as soon as possible and i don't want to refund

Maine sir 8 july ko hard drive order kiya tha.. lekin abhi tak deliver nahi hua.. ab wo bol rahe he ki aap ko refund hi milega kyunki wo product lost ho gaya hai.. maine kaha muje wohi product chahiye... Amazon pe wo product available hai fir bhi wo log dene ke liye mana kar rahe he.. aur forcly refund kar diyaa... Maine kaha ki complain karunga Amazon ke khilaf to wo bol rahe he ki product nahi milega, refund hi milega... Sir muje wo product hi chahiye...
Aur wo muje 20 din se keh rahe the ki 3 din me product mil jayega aur aaj kaha ki product lost ho gaya hi isiliye muje puchhe bina refund kar diyaa.. Maine har bar product ki hi demand ki thi... Lekin ab wo keh rahe ki kuchh nahi hoga...

I have ordered bulfyss chrome steel pull up adjustable gym bar with cushioned grips (64-100 cm) asin: b01eo93rei which was returned on 18.6.18 by return order no.[protected]. The company was refunded the money on wrong ifc code and now stating that that are not been able to process further as their billing section is not able to do it, and i have not been paid the refund amount of rs. 519 of the above said item. Nor solved my problem. Very poor refund process of amazon india. I just wanted to know if the money is not refunded to the concer party, it is not the duty of amazon to find it out where it is hanging.

1) i had placed an order for the above product on 23.07.2018 and the amount of rs. 1249 was debited from my account in sbi. The material was canceled by yourselves, but till date, i have not received the refund
Refer your sms dated 24.07.2018 time 1747hours.
_

2) i had placed the order again for the above product on 23.07.2018 and the amount of rs.1249 was again debited from my account in icici bank.
I had canceled delivery of item as found that same product is available in local market at half the cost you have quoted.
On receipt of the product, i refunded the same (Refer your sms dated 30.07.2018 time 0945hrs)
I have not received the refund till date.
Refer order no. :[protected]

I ordered oppo f7 from amazon on 27th jul 2018 which was suppose to be delivered on 28th july. Delivery contacted us and we told them to reschedule it next day.
First thing they updated wrong status mentioning "unable to contact..
Post this on mobile application amazon displays that"you have to contact us.
I contacted amazon customer care 5-6 im few days. First 2 days, lady named kaneez told me that she can't do anything from their end and i have to wait for re-attempt delivery and told me to wait. Then again today there was no status update. I called them again and another lady told it wont be delivered today. You have to wait. I escalated to supervisor and again lady told that i have to wait till eod.

Till now no status update from amazon end for the same. As a prime customer this is so terrible behavious form amazon.

This is regarding order #[protected]. Delivery by an amazon agent, phone: [protected], pin 4803.
I got a call from this no. [protected], the delivery agent said that i had to come near him because he doesn't understand the address, i dont know what exactly had happened but later i found out he was nearby so i said to him forget delivering at home and i can walk to a recognizable spot near my home but he said he cant come there and he can only go there if it is printed on the address on my package. So i asked if you can meet me at least a nearby spot which could save me some hassle but he said arrogantly that ' you can pick this up right now where i am or at the amazon office, its only 10 minutes of work if you have a bike" and ended the call abruptly. Then i called on his number and asked if it was official policy of amazon to only go where the address had been printed on package (Since i had previous experiences with deliveries where they had been understanding and met me at convenient location) then he said he was an employee of amazon and not the customer and the company had told him to only go at the printed address. After this he threatened me by saying he was cancelling my package, it would go back to where it came from and then i would get it, i pleaded him not to cancel and asked which courier service was this? He replied you can do whatever you want but i am not coming to you and again ended the call abruptly.
This was the first time my amazon delivery has not been smooth. I can understand the agent asking me to come to him but this type of language, arrogance and lack of manners is unacceptable from any person to another, forget customers. And threatening to cancel my package and sending it back was plain wrong and unnecessary. I hope someone looks at this issue and rectifies it.

I had purchased a jionee phone on 23/07/2017 amounting to rs. 20, 000/-, since then it is having trouble for charging and its not working correctly.in this regard i have complaint 3 times to service center. First time (Karol bagh service station) give me satisfactory service but after few days the problem begin continue then after i visited g-66/4, nehru place road, block-e, kalkaji two times, first time they told me that your charger is not working you seem to purchase a new charger then i purchased the same without warranty in may 2018 after in july-2018 the problem still continue the phone is going slow and not charging always give me trouble. And 2nd time. Now kalkaji service center gave paid service they told me that you visited some other service station and service center staff is not supportive i waste my money in this phone. Now the phone is still switch and unable to on. Even customer care team not support me. Kindly change my phone the mobile is under warranty. My concern is that during warranty period problem persists and they did not repaired the phone properly pls resolve the issue as it seems...

I had ordered an earphone which happened to be defective (duplicate Samsung) later applied for refund by returning the product on 24.7.2018. Its six days nobody came for pickup. Pathetic service by amazon and lack of coordination and uncommitted staff. mobile no. [protected].

Order number:[protected]
1). Lotus herbal pure color lip color ruby rust
2). Himalaya wellness triphala 60 tablets
Total amount paid: rs.338

I ordered these items on july 25th, zada 2018. This order arrived on 30th july and the lotus herbals lipstick was missing from the box. The box looked fine hence i paid the full amount of rs.338 by icici card. Kindly send my order of the lipstick back. I made the payment by card. This is not the way. How irresponsible of amazon.in. Either return my money or deliver the complete order as soon as possible.

I have placed redmi 5 pro mobile, it was wrongly placed as black instead of gold, so i place one more order next day as gold - 64gb redmi 5 pro. And then i cancelled only black one. But both got cancelled, today morning i saw mail that both the product got cancelled and both are returning back to seller.
I called customer service that i wanted my order back but as your executive told me because of the same seller both the order get cancelled, which is unexpected as a huge brand amazon. There is issue still exist in to the production and customer has been suffered for that.
Please correct it as soon as possible. The code not been tested correctly and customer is suffering for this. I would not be available in this address from tomorrow so it will be great help if you please deliver only gold[protected].

I ordered first time in amazon for honor 3 band activity tracker, paid for it. Then after estimated delivery date crossed, in between i asked many times about item to amazon associate, they assured 100% delivery on time. But atlast my order was cancelled even any information and my money (After long time refunded) stuck into amazon pay balance bcz i added money to buy this.
I had no option to use this money.

Then again i ordered 2nd time from different seller same item, this time also my order cancelled without any information.

Then again 3rd time ordered, now each day i asked to amazon associate about product and assured me 200% delivery on time.

In order details, i got details courier company and tracking id, i asked courier company about delivery since i was not able to track it. They said, tracking number is invalid.

Now my money stuck into amazon pay balance and they troubled me more than month.
Each associate cheat by giving assurity.

Not only this, i ordered shoe after applying coupon, which appears in amazon android app after successful transaction, naming as coupon unlocked link, but no discount given as stated will be redeemed while paying.
I complaint about it to amazon, saying team is looking into... Within 2 day will resolve.
Number of, 2 days crossed many times...

These platform just for loot and making fool indians. Please don't allow them like china... These are money makers and cheaters...
They have to fear of any complaint (Indian govt) also...in discussion i realized. Please take strong action against them.

My amazon email
[protected]@gmail.com

Hi,
I bought 2 tb seagate external harddrive from amazon through this seller on 26th june 2017 and harddrive have stopped working suddenly. Sometime this is detected and sometime this is not. Have tried with multiple pc's and laptops and also with different usb cables.

The number mentioned on the website are not reachable or not in service. I raised a replacement request on seagate website but they stated that they will replace the product but the replacement unit will not be the new one. It would either be repaired or refurbished with warranty limited to 90 days or above.

I called up on amazon but i was told to contact the seller. No wonder this is the reason that they have mentioned "limited warranty" under this product on amazon.

They didn't deliver the item, they promise will deliver on 24 july but till now no update from amazon-
Order#[protected] they are not providing any updated information,
They are not replying to my quarry, no answer from them when they will deliver the item, what shall i do now, shall i complain to higher authorities of amazon, please give me the address of amazon higher authorites

Hello,
I am sachin yadav, amazon registered e-mail id is [protected]@ymail.com.
I had ordered a product on amazon app on 17-07-18 with order id[protected]. Delivery date was 23 july, but they said that it is late and date is further extended to 26 july. When i didn't receive it till date, then i contacted customer support executive on 27 july and they said that "product is returned to us, and we can't give the replacement as the price of the product increases".
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I was eagerly waiting for it, but after waiting for 12 days they said they can't provide the product, get refund. But i had order it in less amount and the current market price of the product is increased. So if i take refund and place the new order of the same product i will have to pay more. I will be in loss. But why should i take the loss, why can't you replace me the product. Its not my fault that you don't deliver, why should i pay more for the same product, for which i had already paid less and waiting for half a month. It seems that it was the strategy of amazon to get payments from customers use it for a while and if prices of product increases then don't deliver to them, and sell them on higher prices.
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I heard that amazon is very customer centric company, but actually its not.
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Simply think that why should i pay more now for the product which i waiting from about half a month even after blocking my money into it for number of days.
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I want replacement not refund. If you have only option to refund, then refund the value of current market price of the product (Realme 1).
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Why should i bear the loss of price difference, i didn't do anything wrong i wanted the handset and eagerly waited.
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Please do something, i want my product.