Amazon India Complaints & Reviews

Me amazon kafi pahele se use kareahi hu kabhi aisi problem nahi aayi par kuch dino se jo bhi mein amazon par order kar rahi hu woh return ho jaata hai i am from indore yaha indore corrier service tak pahuchne ke baad dilievery ke din message aata hai ki aapka parcel return ho gaya kuch din pahele kuch order kiya debit card se pay kiya woh return bhi hogaya or refund v nahi mila itni kharab service aapk?

I had raised the return request for two products and it was collected by delivery person on 16/jul/18, same day when i checked the status, i came to know that he collected the one amazon product & one jabong product instead of second amazon product so same day i called that delivery agent and he told me that he will talk later, again i called him and he did not respond the call and disconnected it. After that again 3-4 times i called but he did not answer the call, hence same day i called to amazon customer care and told him the issue, he told that he will raise the mail to supervisor and it will be registered the complaint.
Next day on 17/july/18, again i called to
Amazon customer care to confirm complaint status and they told there is no complaint regarding it and again i told the issue, she told me that she will register the complaint and in 3-4 days you will get the refund for that jabong product as per the value in that product after checking it and i told that approximate cost will be 1400 to 1500 /-rs. And you can check the billing in the product pack also.
Now it is going to be 10-11 days, but there is no response from amazon and whenever i am calling them every time they are telling that we need to raise the ticked, again in next call they tell the same we have to raise the ticket, we have to forward the issue again, we don't have the any update.
And this is not ending here what statement they are giving its very poor & worst means they can
Say any thing, how it can be that much worst response from amazon it looks really one of the fraud they are doing and dragging the issue for not resolving and complete controversy in their statement. And there is so much to write here whatever conversations i am having with amazon people but its not possible to write my more than 10 days worst experience it is really the third class & worst service by amazon how it can be that much non-sensitive about any issue.

I am ready to pay the delivery charge for returning my jabong product but still they don't want to return my jabong product.

Respected sir/madam,
My name is prakash gandhi.
Add. Sr no 25, hissa no. 4, milkat no 1235,
Opp. Kanade nagar, undri, pune 411060.
We place my order date : 14/7/2018. Product samsung galaxy j7 prime, compatible wireless bluetooth, qty 2 piece, my order expected delivery time 20 to 21 july 2018. But we are not receiving delivery to complaint time, we are contact customer care they always give me transport strike issue, they after 8 days inform me to our product reach in pune but we are cant connect in couriar service, thats we they cant delivered my product on my address, other wise we place new order in pay extra charge for this product, that is not fair to me, same product we purchase extra charge, for give after 15 days waste of time.
Please share me details of couriar service, we want my order within 24 hours, otherwise we have no option to take a legal action against your company.
Thank you.

Order is:[protected]. The product was ordered during prime day sale at 3k discount together with credit card offer. Initially they give reason of amazon transport strike and now saying that it got damaged in rain. Its not a paper that got damaged in rain. They say product was returned to seller after i followed 3 times on where was order was and now asking me to reorder at original price. It’s completely unfair and seeding at complaints i feel they took order and money but don’t want to give product on discounted price.

Hi,

I have ordered one mobile phone one 12th June and paid full amount of Rs 9998. Phone was supposed to be delivered on next day but it got delayed hence I cancelled my order.
After waiting for few days I spoke with Amazon customer care executive and she told me that it will take one week, so after one week when I didn't received refund I again called Amazon customer care executive then she told me that you will get refund in 48 hours. After two day I didn't get refund then again I called customer care executive then he told me that we require 7 to 10 days more. After that every time when I emailed them they are saying we are working on issue. But I haven't received any refund till now.

Please help me to get refund.

Regards,
Sudhir Gawade

As I have seen in Amazon that Honor band 3 has been kept for ₹500, I have ordered 2 numbers on 8/7/2018 of this month and i also paid the money.They said that it will be delivered by 19/7/2018 later on 19 that said that it will be delivered on 25/7/2018 again on 25 when I made a call to Amazon customer care executive they have said that the 3rd party person was not responding . Now they were saying that they will refund me the amount. But I don't need money I need my product. This is not fair on Amazon

I ordered books for my daughter. Later received sms that the item was not delivered and returned to the seller. Contacted the customer service agent he informed that it was not delivered due to damage in rain. What kind of packing they are doing? They are charging amount for packing and it was damaged due to poor packaging.
The customer service agent informed that that once again he will initiate the delivery... But after two days they have cancelled the orders. Very poor and irresponsible service

I ordered samsung mobile on 25th july 2018 and i was informed it will be delivered on next day i. E. 26th july. I paid rs 100 extra for next day delivery. But it wasn't delivered yet. I called customer care twice they told it will be delivered on 27th july morning 8.0 am. But status updated that my mobile is not reachable. If it's not reachable then why they have not shared delivery person contact details with me. Since they couldn't deliver on time some excuses they will put as reason. This is really frustrating and disgusting. But unfortunately still i haven't received any delivery no response from amazon.

I purchased asus mobile phone from amazon in the month of november 2017, as my phone wasn't working properly i had to give it to service center and i got into notice that the mobile is being refurbished and during the purchase of mobile i had no notice of this information that the mobile is refurbished. Later on i checked with the iemi number in my invoice as well as with the mobile back panel and it resulted to be different. From this i got to know that the phone which is sent to me is not the original new piece. I contacted regarding this to the amazon customer care and there was no proper response. So regarding this i would like to complain on amazon company and please take necessary action against this as this is a complete forgery.

Sir

I had purchased a prominent uk brand shirt tommy hilfigre brand made in india from two leading online stores in india amazone by order number order #[protected] brand is good and shirt will be good when we buy from branded show room. But when we buy from online, we get out dated odd cloths which they cannot sell in their show rooms. We buy becosue we feel that online is getting 30-40% discounts, but materiel you get is 10 year old and out dated which cannot display or sell in their show room. Beware of goods you buy from online. Online portals has no qa/qc check

Provided above is the order id of an online order placed at amazon.
The product's first delivery attempt failed because i was unable to receive the call. The product was then being returned to the seller despite of amazon's policy to re-attempt the delivery minimum 3 times. On raising the issue to the amazon customer service they clarified that the product got damaged during delivery. And that they could do nothing to re-deliver my product for the same price. The product was ordered during prime day deal at a discount of rs 1200 which i am unable to avail again. And they said me that they cannot do anything about it. However, it was clearly a fault at their end and they should deliver me my product at the same price i had ordered back then. I surely feel wronged.

I applied the amazon recruitment send my resume after i get the confirmation letter selected the supervisor job. Asked money deposited rs1650 for uniform charges and id card deposit the money and send the receipt. After calling one person he is courier boy ask shirt sizes and send the courier parcel picks. After amazon hr calling me deposit the money 5000 for salary account i do not deposit the money it is real or fake please help me...

Order #[protected].
Haier 5.8 kg fully-automatic top loading washing machine (Hwm58-020, white)
Sold by: cloudtail india private limited
10, 490.00

Hi,
I am a loyal customer of amazon for more than 4 years. But highly disappointed with this issue.
It is the trust because of which i prefer to order on amazon than flipkart or any store. But such a prolonged delay in delivering washing machine,
Despite my repeated reminder to customer care over call and chat /email proves how incompetent your team is turning out to be.
I am hurt and angry on this order issue, because it is gift to my sister-in - law on her marriage and non-delivery means, shameful situation for me.
I took extra caution in delivery by placing the order much earlier 1 month before marriage date. Ie. 23rd january.
Without realizing that amazon is no more a reliable company.

1. You kept in hold my money of 10, 490 (Prepaid) without delivery.

2. You have not delivered the washing machine even after 22 days.

3. The price of the same product is now up by more than 1500 rs. Why should i take burnt of higher prices, who will compensate for the delay?
Increase in prices 1500?
And missed cashback 1100?
I waited for so long to grab a good deal. But all my hard work patience gone wasted because unreliable services from amazon.

Order placed
23 january 2018
Total
10, 490.00
Ship to
Dr. Arun upadhyay
Order #[protected]
Order details invoice

I still prefer to get the product delivered as 1st option and if you are desperate and not deliver with no means then 2nd option please accept your incapability and compensate with 15000 so that i can purchase immediately and gift it to my sis-in - law before marriage date.

Thanks in anticipation,

Abhishek chaturvedy,
Library & information officer,
All india institute of hygiene & public health,
Kolkata-73

I ordered above mentioned charging cable from amazon. But due to some reasons i cancelled it. I received my amount which i paid from amazon pay wallet but rest of the amount which i paid from my debit card is not refunded yet. When asked to their customer service they say your transaction was pending at that time they gave me reference no and said visit bank you will get your refund. Banks say you should look upon your online transactions. When we have to order something do amazon accepts pending transactions? Then why they expect that we should go and talk to bank which is not involved between us. Amazon trying to bluff their customers nowadays everytime i contact customer service they talk for a while and leave the conversation. Is it your helping nature? You have disrespected someones feeling and i need answer for it.

I ordered a sunflame pride aluminium 2 burner gas stove, glasstop, black from amazon on 11th of july it's been so many days i haven't received the delivery yet.

Firstly they cancelled my item without informing me and when i complained, they delayed the delivery. The delivery was supposed to be by 20 july the max. Without making me aware, they delayed it further. When i raised this issue they said it will be delivered any how before 25th july. Again no communication and it's futher delayed. I keep waiting for my delivery but i am no importance to them.
Until now i don't have idea about my older. There is no tracking status in my amazon account. I have submitted my issue in front of concerned department again and again, but it's of no use.
Kindly help me.

I have ordered honor 7x from amazon.in on the 17 july 2018 with an exchange offer, the product was attempted to deliver on the 25 july 2018. The amazon delivery boy have came to my place and have checked out the exchange phone and found it to be satisfactory, and also asked for the charger of the old phone which is not required in the exchange offer. On mentioning, that the old charger got damage, the delivery boy cancelled the delivery. On contacting the amazon customer care through phone number [protected], they said that charger is not required for the exchange offer and the same will be delivered within 24 hours. But on checking the amazon web, they said that the product was cancelled as the exchange verification failed. However, on contacting amazon customer care number [protected] again, it said that the package got damage and will be returned to the seller.
Now, i want to asked amazon that, if in exchange of mobile phones, if the charger is not required for the exchange, how can they said that the exchange verification failed, when the delivery boy found the exchange phone to be satisfactory.
And if they said, that the package got damage, how do they know that the package got damage, when i have already see that the package is intact with my own eyes and hour before. And when did the package got damage.
Dear, amazon, be truthful to your customers and don't let them suffer just because you delivery boy doesn't know your company policies.

Amazon customer service was resaled a refund but that refund was not showing in my bank account and refund reference number is 215458. I talk to my bank customer server they said to fill this forum and amazone customer service said that to fill this forum. My payment is 1079 rupes. And this payment was relased on 17/07/2018. But still its not sowing in my bank account. Now sir tell me wt i need to do.

98% review states its a fake company, an d i also bought a product from them still on transport. They given me a fake tracking i'd. Can you please justify the authenticity of the seller and why he is active in amazon, if he is a fake. I contacted the seller thrice and no reply in the stipulated time frame said by amazon and no reply from amazon too
Order date

08-jul-2018

Order #

[protected]

Hi amazon,

This is regarding the order #[protected]
Order placed on june 30, 2018. Expected delivery july 2, 2018. Received on july 3, 2018.

I used to had very high standards for amazon. I've been loyal to the company and have always purchased things from the site.
I never had any issues earlier and that's why started trusting amazon blindly.

The same happened this time also. I ordered a phone one plus 6 from amazon on emi cause i couldn't afford to pay the whole amount at the same time.
But unfortunately when i opened the package, to my surprise, i got two big stones out of it.
But then also i didn't panic cause i had trust in the amazon and contacted customer care. But finally the refused to trust me and denied my request for replacement.

I would give you a brief on what all has happened till then:
I placed an order of one plus 6 on june 30, 2018. The expected delivery on the site said of july 2, 2018. On july 2nd i got a message that the product will be delivered today but didn't got any call from the delivery guy. Then i myself called him and asked about the delivery, he said that the package seems tampered and he is going to return it and you check with the customer care. Then i contacted customer care and they said the package is fine and it would be delivered to me on july 3, 2018.
I got the package on july 3, 2018. The packaging seems fine to me. On the same day i opened the package and got to see a fully tampered one plus 6 box from which everything was missing and it contained two big stones. I immediately contacted the customer care on call and to my surprise they said they can't do anything. Then i contacted customer care on chat and they asked me to wait till july 11, 2018.
In between a member of the amazon investigation team called me asked to send him the package to have a look. On july 10, 2018 i sent him the package. I tried to contact the person almost everyday over call and whatsapp but he avoided me and on 22nd he asked me to talk to customer care rather to call him.
On 22nd i tried contacted the customer care and they responded that they have investigated the issue and they can't provide any refund or replacement to me. After that i took help of my friend harkirat to post the issue on facebook and twitter but still received the same response from amazon.

In this whole scenario amazon and i both are at loss and the middle person is taking advantage of the loop whole in the system.

Pfa: pictures of the package and one plus 6 box

Regards,
Rishabh handa

I have ordered a phone redmi y2 having order no #[protected]. My product was out for delivery today and it has to be delivered by amazon delivery associate (Anil saroj-[protected]) but due to mistake at the time of sale my house no was wrongly typed, so my id was treated to be wrong in his knowledge and when i went to take my product, the delivery associate (Anil saroj-[protected]) started explaining me about the policy that give him the id which has same address as typed in order and he used abusive language i. E "he will not deliver my product to me, whatever i can do". And he wore half pant and sitting beside paan bhandar shop and he not came to my house and telling me the amazon policy... I asked him that i have my registered phone number and otp which is provided by you but even then however he didn't deliver the product.. So i want to do complain against him by following reasons-
1. If there is any mistake occurred by typing in name or address, then i have my registered contact number and otp, so he has to deliver my product.. But after providing all he didn't do that??
2. Is it right to talk to customer is such abusive language i. E. I will not deliver your product to me, whatever you can???
3. Your delivery associate has no any formal uniform at the time of delivery???
3. Too much worst behaviour and eating gutkha when i reached him for taking myproduct???
4. He annyoyed and mistreated with me at the time of delivery???

If you are unable to resolve my issue then it is better to cancel my product and make my refund.. And in future i will never do any type of shopping and also warn off all my friends and colleagues to no do any shopping from amazon because their delivery associates have such type of wrong and filthy behaviour like anil saroj-[protected].

Thanking you