Amazon India Complaints & Reviews

I ordered an LG speaker from Amazon.in and I received already return the product and it was damaged too and I asked for replacing it but they are not doing it though they are refunded the amount I am not satisfied with their service .and i asked for compensation for that but they are telling whatever u do it .I dont know amazon is doing the business in india different than UK as they will take every action as soon as in Uk BUT NOT IN INDIA.

Amazon courier facility why are you cheat your customer i have ordered jute lunch box bag on 04.08.18 and intimate me by msg my order is out for delivery at 02:30p. M and when trying a call to courier person he not attend my call why are such a problem face me please do strictly action against amazon courier service otherwise i submit a complaint in civil court against cheating

Order#[protected]

Refund on amount rs 5899 has been initiated by amazon team on 01 aug 2018 but same in not reflecting against my card no ending *3922. Please help to sort this payment issue as i'm not geeting any kind of support from amazon team, as per amazon team it should by resolved by sbi bank team, please help and update me once issue closed.

Order ID:[protected]

It has been 1 month since my product has been picked up from my place. Called up customer care approximately 5-6 times in last one month. Every time I got the same response saying, 'Sorry, there was some technical issue. We are re-initiating the refund and will be credited within 4-5 business days."

I have paid for this using my credit card and the interest is adding up. Why shall I pay the interest if its Amazon's fault. Even Customer care Supervisor can not explain why the refund is taking so long. I have couple of reply mails from Amazon as well that it will be done in 3-5 days but nothing happened.

This was a Prime order and the same wasn't delivered by guaranteed day. It was a gift for my wife, which I couldn't give her on that day because of delay. And then even after the delay the product I got was not the same model I ordered. (bought a camera worth 10K and got a model worth 7k). I requested a replacement and again the same wrong model came in the box. I had no other option but to return the item. The product was picked up on 5th July and since then the refund is not received to my card.

If I don't receive the refund soon, I will have to take this issue to social media or sue Amazon India for harassment.

-Prateek Kaushal
[protected]@yahoo.com

I had recently ordered a wooden table. I came with 1 leg broken. I still didn't want to waste time and deal with the hassle of returning and so i fixed it myself.
After a few days, termites started coming out of that table. This was unacceptable and i reached out to amazon's customer service. They didn't do anything about it and just apologized.

It is unfortunate that a company like amazon doesn't do any vendor due diligence or quality assurance to guarantee basic quality of products sold in market place.

It doesn't want to own the risk of minimum quality of products such a termites in a product that have bigger impact. My house could have been affected because of the termites coming out of that table if we didn't pay enough attention. All because of this product. Yet amazon just doesn't want to help the customer by atleast refunding the amount. Disappointing gesture

Order id:[protected]
Payment mode: online

I have given my office address to deliver the product and sunday our office used to be close. 5/8/2018 (Sunday) office was closed and not even security guard was available on that day.

But on 5/8/2018 at 2:30 pm, i got an sms that my product is delivered. I was in my home and not even a single time i have got a call from the delivery boy. And amazon has update the status that order is delivered, please refer the attachment.

Its a fraud, without delivering the product, they are saying its delivered.
Almost 8 days are gone but there is no sign that i will be getting my product.

I suggest everyone please don't buy anything from amazon.

I have ordered a product worth ₹40000 from amazon india.
Order date - 1 august 2018
Order#[protected]
Shipped with aramex courier with tracking number: [protected]
At first i called amazon customer service thrice after placing order that i want to cancel my order but they told me that they shipped my packet with third party courier so they can't do anything except sending email to the courier partner to stop the delivery.
But on 5 august 2018 a courier boy from aramex called me on phone and i reject that packet and said i can't accept this order please return it.
And around 3 pm on the same day he (Courier boy) arrived at my home and again i rejected that packet but after few minutes i got a message that the product has been delivered
After many complaints that i made to amazon india & aramex courier nothing happened till now.
Aramex complaint no - zad/0818/37
Seems like i trapped in a scam and i lost my ₹40000.
If anyone want to contact me regarding this issue please contact - [protected]

I had purchase wheel base washing machine stand. But they supply only stand. I had return request, then cancel the item but till they are are not initiate any more. Not pick up the material.
Details order below-
Plantex planet heavy duty gi metal universal adjustable fridge / front load washing machine stand
Sold by: planet india
Shipped: jul 23, 2018
Ordered on jul 22,[protected]-2469917)

Hi,

I have ordered an electric 12v kids rider car from amazon.in. It is a door delivery order and i have paid the full amount through online. The product suppose to be delivered on 18th july 2018. But i haven't received the product so i mailed the seller. But the seller told he cannot do door delivery and he asked me to go collect the item from the courier office in different area.

Currently i am in different country so i ordered this to friend address and no one is there to go and collect it from courier office. So i canceled the order through amazon and filed the claim with them on 25 july. Amazon promised within 48 hours you will receive the refund.

But almost 10 days over. Everyday they are telling the same. But no refund yet.

This is the worst service i have never seen in my lifetime and the seller is a cheater and amazon is supporting them.

Order number:[protected]

Thank you
Arasu

I oredered usha water dispenser from amazon on 1st of august
Product arrived at bhuj city
My office is 5 km away so when i told courier boy to deliver at the place he behaved rudely and told to collect product from the office
How can i go and collect such a heavy item
Today i got message that
Your package with usha instafresh cooling cabinet water dispenser was refused at the time of delivery. I have not refused it.
My order no is order #[protected]
What a worse service
I want to be provided for mentally harrasement i got today i will file online consumer forum also
Ashutoshpandya

I ordered real me 1 on 18th july. But i cant get my product on estimated date given by amazon. The next date of delivery was of 31st july. The product was out for delivery on 31st july but when i called him he cant receive my call. Without coming to my house he updated the delivery was attempted. The policy of amazon was of next day delivery after delivery attempted. Bt i cant get product on 1st august. On 2nd august i get box but when i opened box the product was missing instead of mobile there was 3 rin soap.
Order no.[protected]
Order date 18th july
Product name real me 1

Dear sir,

I Request you sir please help me
I losed my money fake job offer from [protected]@amazon india .in

Job Name:Amazon admin, technical
Mail id :[protected]@amazon india .in

I have receved job offer message to my mobile number from HP-AMAZON on 24 JULY 2018 and accepted my job request.
I send my CV to [protected]@amazon india .in. Then next day they send application form to me. Then i filled that APPLICATION to send same mail.
After they send CONFIRMATION LATTER to me. They informed to pay Rs. 1650 to our senior account number ACCOUNT HOLDER NAME KAMAL (Senior Account Officer)
ACCOUNT NUMBER [protected] (IFSC: KKBK0000185)
BANK KOTAK MAHINDRA BANKACCOUNT HOLDER NAME KAMAL (Senior Account Officer) for uniform charges, gate pass and ID card by courier. After paid that slip i send that mail by scan.

Then next process salary account opening process, they informed to pay Rs.4990 to senior account, after that deposite slip and proofs send by scan
that amount refundable within 30 min from activation. I paid that amount by BOI amount transfer. But not refund to me.

I completed that process, after they again send next mail to inform mediclaim process to pay Rs.4990 fo insurance.

They told three time paymends also refundable.
But now they not response me. but totally fake.

ADDRESS: Senior Recruitment Officer
Brigade Gateway, 8th Floor, 26/1, Dr. Rajkumar Road,
Malleshwaram West, Bengaluru, Karnataka 560055
Email : [protected]@amazonindia2018.in
If you have any questions regarding this matter please contact
(Information Executive) [protected]
If you have any complaints or want any help mail us at
[protected]@amazonindia2018.in

Bank Account Details

ACCOUNT HOLDER NAME KAMAL (Senior Account Officer)
ACCOUNT NUMBER [protected] (IFSC: KKBK0000185)
BANK KOTAK MAHINDRA BANK

On dated 24/06/2018 I received my bag pack which is I order and I returned it cause its reached late . bag pack received by amazon and only given me a transaction id[protected] by mail but its not only reflected to my account nor in my wallet of amazon .
but the customer care again and again repeating the only thing that we transferred money to your bank account and give me same transaction id . its not working anymore .
and also the customer care person did not even heard my complain( and say I can't hear you.) now after trying 1 month I complained to you .

Order id:[protected]
Payment mode was Online and Delivery address was given of office.

Sunday office was closed and no one was available there, not even the security guard.

Sunday i was in my home and at 2:29 pm i got an SMS that your product is delivered and I have not got any phone call from delivery executive.

I was not expecting this kind of fraud from amazon.

My Contact No. [protected]

Dear sir,
I have placed a order of seagate expansion 1.5 tb usb 3.0 portable 2.5 inch external hard drive on amazon on 16/07/2018 via
Order no.[protected]
Amount rs 2999.
Seller party was briota hub
I received this product on 20/07/2018 by delivery courior
Awb :[protected]
Order id[protected]
Party : bmp
This product is faulty i have complain to amazon several times by emails & telephonic contact there is no result they are neither replacing nor refunding my money back. Please help me to get my money back. The biggest thing is amazon seller has not provided any invoice.

I had ordered oneplus 6 mobile on 25th july 2018 from prime account. Till date i haven't received the product & when i have contacted customer care on 3rd aug 2018 they told me the product have been damage at their end and they are dispatching another product which amazon suppose to done it earlier. When i requested to deliver it at least on 4th or 5th aug 2018 they refused to guarantee the delivery. And worse thing they have mentioned in order replacement of the product which i haven't received yet. I want amazon to pay compensation for mental agony.

Old order id :[protected]

New order id :[protected]

I talk to amazon executive officer about my refund status... And he said your refund has been initiated by us on 26 july. Amazon has been initiated my refund but still i don't get my money back. I don't get any refund information from bob. Before of this transaction i placed another order and i got refund of that within 4 days.
Why it's being so late now
(Refund reference number) for the transaction is[protected].

Hello sir,

My name is malay bhalala and i have an account in amazon.

Since several months my amazon pay account
Was locked and they also do not give any proper reason for that.

My registered
Email id is — [protected]@gmail.com

I had raised several requests and they say everytime that it will be resolved in 24 hours..

But nothing happens after all..

Now i cannot add the balance and also cannot get the refund of my returned product in my amazon pay balance..

So i request amazon to take further steps and resolve my problem as early as possible..

When i go to amazon pay account and click on add money or anything it says with the error message that contact customer care...

And after all if i click on upload kyc documents then also same error message appears..

I will have to take further steps if amazon doesent take any further steps..

Regards,
Malay

The delivery boy is cheated me. I ordered nike cap in price of 965 rs. I first swipe my credit card then delivery boy told me that the transaction is declined due to network issue. Then he told me to pay by cash as the amount was not so much so i paid him by cash an amount of 965 rs. So i paid twice for my product.

I raised complaint 3 times but no one was able to resolve my issue.
Amazon customer service is handled by the pathetic and poor handed peoples.

Do not go for amazon.

Hi,

I have ordered the product "joy honey and almonds nourishing skin cream 800m" on 16th july and received the order on 20th july, but we verified the order in front of delivery person itself and found item got damaged, immediately we returned back to delivery person after that i did not received any replacement till date.

I raised the complaint against the seller through the amazon customer support, but i did not get any updates from customer support too. Today (05th aug). Just i verified the status of the product and the status moved item delivered on saturday 28 july 2018.

Again, i chat with amazon support team today (5th aug) about this issue, but i did not get proper response from them. They said it's third party seller, even they cannot initiate refund or modify the status of delivery.

My order details:
Order placed monday 16 july 2018
Order #[protected]
Product name: joy honey and almonds nourishing skin cream 800m
Sold by samraddhi99% bacha bazar

Customer support chat conversation.
Me:
Hi
You are now connected to sahitya from amazon.in
Sahitya:
Hello, my name is sahitya. I'll certainly try to help regarding your concern.
Me:
Hi regarding
Sahitya:
Can i know your order id or item name?
Me:
Joy honey and almonds nourishing skin cream 800m
Order #
[protected]
The status stating that delivered on
Saturday 28 july 2018
Sahitya:
Thank you for the information.
Me:
But i did not received order
Even i raised the complaints few days before
Sahitya:
Okay, i see that the tracking is delivered but you have not received the order?
Me:
Yes
Sahitya:
Thanks for your patience.
As i see that the item is a seller fulfilled item.
Me:
Pakka fraud seller
With whom delivered the product
Sahitya:
I request you to contact seller, if you haven't.
I will take this feedback sir.
Fraud sellers are not encouraged with us.
Me:
Even i raised the complaint few days before, please check the complaint status from your end
No no it's pakka fraud
Because when i raised the compliant, the customer care person said like he/she spoke to seller and updated like they will get back us with it 48 hrs
Sahitya:
The email says that the product you received was damaged.
Me:
Now i checked status moved to delivered 28th itself
Sahitya:
The seller is yet to respond.
Me:
Yes you are correct. We checked the product by the time of delivery infront of delivery person
Observed item damaged returned immediatlu with the delivery person itself.
Sahitya:
I see that the seller is not responding to the queries.
Me:
After that i did not received no replacement from seller either money or product
Sahitya:
However, do not worry, i will try contacting the seller
I request you to try contacting the seller as well
Me:
You people are saying same thing, but no use.
Sahitya:
If the seller does not respond yet, we can file a claim against him.
Me:
I did not get proper resolution from amazon customer support.
What is action you taken againt my complaint, which i raised few days before.
I need the update for that.
Sahitya:
The seller has not responded yet sir.
Me:
That's what i told earlier complaint itself
Sahitya:
I have tried contacting him again.
Me:
How the status turned to deliverd
I need answer for that.
Definitely, i will file the complaint in consumer forum
Sahitya:
The item is not returnable sir.
Me:
Against amazon and seller stating that amazon encouraging the fraud seller
Sahitya:
We would have helped you with the query if it was amazon fulfilled.
Me:
Then where is the product
I paid the money for product right
Not for seller account
Sahitya:
But given that the issue seller related, we have to wait for any response from the seller.
I agree sir, but it s a third party seller.
Me:
You did not answered my question
Sahitya:
I will file a claim from my end for you.
Me:
What is the status of my earlier complaint against the seller
Sahitya:
The seller hasn't responded yet for the query
Me:
Please do it
Sahitya:
This is why we can file a claim
I will escalate the issue.
Me:
But how come the status turned to delivered, that's totally wrong ritht
Sahitya:
There must have been a miss from the courier as it is third party product.
Me:
Please raise the complaint and share the complaint id
Sahitya:
We are against fraud sellers and do not encourage them.
Me:
Then what is guarantee for our order and money from amazon
Sahitya:
The claim is an internal process sir and no id will be generated.
Me:
We are buying the product for only amazon right
Sahitya:
Yes sir, i agree
Amazon is a market place and a platform for many sellers.
Me:
Then how can i track my complaint
Sahitya:
You will be getting any updates via email.
Me:
Every i have explain from beginning
Sahitya:
About the refund
Me:
Even i did not received any mail from customer support for my earlier complaint
When i will receive the refund
Can you do me a favour?
Can you please change the status as undelivered due to mentioned the reason
Otherwise i will file the complaint in consumer forum
Sahitya:
I regret this suresh but once the status is updated
It cannot be chnaged
Me:
Then will proceed further legal action from advocate
Sahitya:
I understand that you are frustrated sir.
We will try and escalate this query.
Me:
Please arrange the call back from your higher official
With the status
Sahitya:
Okay sir.
I can arrange for that.
You will be contacted within 24 hours
Me:
Thanks sahitya
Sahitya:
Is there anything else that i can do?
Me:
No need
Thanks for your support