Amazon India Complaints & Reviews

My order was supposed to be delivered on 1st july but didn't get any response. I got a message on 2nd july saying that the attempt to delivery was failed. I didn't get any call from the delivery guy. Today on 3rd july at 5:15 pm i got a message saying that the order was refused. Neither i got any call nor anyone tried to contact me at the address. When i called the delivery executive, they were too rude and harsh and straightaway refused to help and disconnected the call saying jo karna hai karo. Is this amazon's behavior? Should we leave hope and stop using amazon.in?

I have complain agaist the duplicate product is been deliverd in the package.
The product id is[protected].
The product i got is fake. So i want my money back which is been charged to me.
I have rised the issue to consumer form today itself. That amazon is not sending the real product and promiseing to send it. My complain no. Of consumer form is 803817.
Thank you

I have purchased mdi shred plus cross cut paper trimmer shredder machine vide invoice number[protected]/sdee-6239, this is machine not working for past 2 months, i have several times complaint in amazon call centre. Customer executive ask that label not generated. This is new machince. Kept is idel in our office.
Office address:
Sri lakshmikumar & co
No:31/23, perumal kovil street, mettupalayam, west mambalam, chennai, tamil nadu 600033.

The Amazon courier people just didn't deliver the product to at all.they kept the package to themselves and marked it as delivered that's all.they didn't even bother to call us so that we could pick up our package, it's the third time those people marked the product as delivered but didn't actually deliver to me.

It stopped working after a month. Warranty is of no use as they don't have any customer care number. You will need to write an email to them. They will then share their local engineer's number. The engineer will charge you 150 rs for the visit. Have a back up because the whole process will take 3 months. 1 month to register a complaint. 1 month for an engineer to visit your place. 1 month or a half to get the faulty part replaced. Buy at your own risk...
Don't buy this product it's worst product after 1months it stops working and bad customer service it's better to go for Philips or any other good brand

My phone isnot charging. Since it is nano phone it is difficult to repair in my city. Therefore i was call to customer care service, when i talked with them they said to me that they was help me, and send a mail to sibly india(seller) and they will alos contact me. But any one donnot either call me or mail. Although i was talked with them many times, And they will block my call.

Ecom express is now worse services now. My product out for delivery till 3days but i don't get any call from courier. I was received recently 3days only msg about your item is out for delivery. And when i call the number which is maintained on sms. Getting no response. I was complaint 2times for same order, really good job ecomlocal.Tracking ID[protected]

Yesterday my ordered item came home and I swiped my card, the delivery boy told me it's not working ...and asked me to pay the product amount which is 169 rs..I payed cash and he left...later when I checked my mobile, I got amount debited notification from bank... immediately I called delivery boy and his response was bad..basically I has payed 2 times for the same product...the delivery boy purposely cheated me..take necessary actions..
Paid: Amazon Seller Services Pvt Ltd.
Receipt: http://eze.cc/r/o/4O9DGe5c
INR169.00
01/07/2018 17:18:39
Card:*5321
Auth:013459
RRN:[protected]
Inv:1486

Dear sir, i am (Kamal biswas, phone no. [protected]) your old customer. I make refund requested on jun 9, 2018 which was accepted by you. I returned the parcel of tagline women’s cotton silk saree, due to have no blouse peace with this saree. I returned the parcel by speed post on[protected] from farakka barrage post office and i seen to track consignment that my parcel was delivered to the appropriate address as { tagline silk mill, sy, no. 76-77, flat no. 1408, 14th floor, old bombay market aprt-silk co-op so umarwada, surat, gujarat-395010} on[protected], but till now today is 28/06/2018, you are not refund my money to my account. I am so disappointed with your behave. Hence, it’s requested you to please take immediate action from your end please.

I have created product order from Amazon. Order No :[protected] it was W shaped helmate security Lock. today i got the product but it was missing some part like there is no key to lock the item. and and for supporting some nutes.

This is secod time had issue from amazon previusly i return incorrect item
OrderNo :[protected].

Same product i am ordering two times but again they failed to correct deilived product. i really disoppointed from amazon service .

No one caring the customer issues. this is poor service from amazon.

No i will not order from amazon.

Look at the below image there is no lock. and how to fit without any surface.

I have ordered inverter type voltas ac for april 17, 2018. But getting my hand non inverter type ac. So i have returned and request to refund for this product. From amz side they tolsd your amount refunded to your bank account and they give ref id. But till now i didnt get any refund amount. Please file complaint on my request and refund as soon as possible.
Order id:[protected]
Value:32490/-...

Amazon you suck!! Your delivery guys are not responsible and the vendors you tie up are fraud they send broken devices. Your support Daya should be taught to give proper information and he also tried to threat me for asking my money back. If I don't get my money back I am going to sue you guys and drag u to court.

Maine jo book booked ki thi wo nahi ayi uski badle koi dushri book bhej di. Aur amount se adhik paisa le liya. Jab maine ghr main count kiya tb pta chla ki delivery boy paisa jyda le gya. Aaj hi delivery honi thi abhi tak nahi hui. Koi aur send kr di. Ye bilkul galt hai. Isse to aacha kam flipkart ka hi koi mistake nahi hoti. Ye amazon wale aise hi krte hai kya? Call kro to uthte nahi hai.
Maine alg alg book booked ki thi amazon ne sab ko ek sath kr diya. Ab book cancelled krne main problem aa rahi hai. Cancelled kto to ek sath 3 book cancelled ho rahi hai. Kya service hai bhai samjh nahi ata.
Amazon meri problem solve kro wo bhi jaldi.
Apki baju se kitni problem hoti hai. Pta hai.

Order no. [protected]-5505943 dated 24.06.2018
Invoice no.[protected] dated 24.06.2018
Item - spy pen camera
Shipped by grow more enterprise
1/6878, top floor
East rohtash nagar, shahdara, new delhi 110032
Phone number [protected]

Complaint :
1. The delivered packet does not have any gift item as mentioned in the invoice.
2. The product is totally defective - does not work.

I ordered boya by m1 mic from amazon and battery was not present in the box. So, tried to return the package and called customer care. But the lady whose name was mathili asked some security questions, i answered all of them but she continued to asked more questions. I told her to transfer my call to your senior representative but she was totally unprofessional and disconnected my call.

I had ordered a laptop from amazon (Order #[protected].in on 17th jun 2018. The item was to be "guaranteed delivered" by 19th jun 2018. By the afternoon of 19th jun 2018, i got an update that the item is delivered. I complain about the issue to the customer support regarding the issue and i was told the issue is escalated and would be resolved within 48 hours.

When i didn't get any update on 21st jun 2018 i called the customer support regarding the same, i was informed the investigation is going on and they would require more time. I was mad about this and the call was transferred to the specialist department where they informed me that there is no escalation made till now. So he raised an escalation and i have to wait till 5 working days for a resolution.

On the 6th working day evening, i have to call as i had not got an update. The specialist department again told the same thing the investigation is going on and i have to wait for 3 more days. I ask to connect me to their senior, at first they were not ready to further escalate, but ultimately they connected me to the leadership department. Where the executive again told to wait for another 5 working days.

Now its been 12 days i have been waiting for a resolution for a product which is suppose to be guaranteed delivered.

Kindly suggest further actions as i didn't see a result coming out of this.

Details of product:

Laptop: lenovo ideapad 320
Cost: 43, 390/- (Exchange item)
Date of delivery: 19 jun 2018
Complained on: 19 jun 2018 (Item not delivered and marked delivered)
Escalation made: 21 jun 2018 (After multiple calls)
Further escalated: 30 jun 2018 (After completion of previous escalation timeline of 5 working days and no resolution)

Current status: the item is still marked as delivered in my account (No one bothered to update the status). 2 escalation made no resolution, still waiting for an update.

Ecom express is now giving poor services, ecom express courier boy not received call, and very unreasonable and careless. Always late delivery. And i want to do complaints about santu mukherjee joypur hub. This person is a valueless. I request to ecom express that please next time you give my pursel to another gay. I am not satisfied with santu mukherjee. My order number isWWW.AMAZON.COM "cod" shipment awb[protected], and ecom express courier boy contact number is [protected],

In the description of this product it is clearly mentioned LG 360L 4 Star and I received 3 Star. Now the resolution which I received is that they are asking me to cancel this order and get the refund which is not a proper solution because then I have to suffer and the offer, cashback and the price of this product which I have got will be lost for me. Rather I would suggest Amazon to replace 3 Star with 4 Star or may refund me the price difference between 3 & 4 Star which is at least ₹2000 or above.
Your Amazon.in Order #[protected]

I have ordered the Product on 23rd June and it was supposed to be delivered by 29th June. i called the customer care but they said it will be delivered by 30th June. But they are saying it will be delivered by 6th July.
They are not at all focused on delivering the product on time.
I have to gift it to someone and its already late.

I am facing incovenience due to the delay.

I had ordered Oppo Realme1 phone by Order #[protected].
After delivery, I realised it has no selfie flash. I requested Amazon for a return and refund, but they refuse to take my request citing company policy. As per their policy, they cannot take unboxed/unopened product. Ironically they take back a damaged / defective product happily.

It is a simple issue wherein Amazon could have initiated a return by taking possession o[censored]nboxed phone and bill. I had agreed to pay packing and transportation costs.

The phone is in great demand and frequently out of stock on their website.A return could have certainly given them and the seller an opportunity to sell again.However unfortunately, Amazon has behaved like a mere online seller. Today, even Flipkart, Snapdeal and Tatacliq happily accept an unboxed/unopened product.

I believe this is an injustice to genuine customers. Please redress my grievance.

Thanks & Regds,
Shardul Jani