Amazon India Complaints & Reviews

I purchased asus mobile phone from amazon in the month of november 2017, as my phone wasn't working properly i had to give it to service center and i got into notice that the mobile is being refurbished and during the purchase of mobile i had no notice of this information that the mobile is refurbished. Later on i checked with the iemi number in my invoice as well as with the mobile back panel and it resulted to be different. From this i got to know that the phone which is sent to me is not the original new piece. I contacted regarding this to the amazon customer care and there was no proper response. So regarding this i would like to complain on amazon company and please take necessary action against this as this is a complete forgery.

Sir

I had purchased a prominent uk brand shirt tommy hilfigre brand made in india from two leading online stores in india amazone by order number order #[protected] brand is good and shirt will be good when we buy from branded show room. But when we buy from online, we get out dated odd cloths which they cannot sell in their show rooms. We buy becosue we feel that online is getting 30-40% discounts, but materiel you get is 10 year old and out dated which cannot display or sell in their show room. Beware of goods you buy from online. Online portals has no qa/qc check

Provided above is the order id of an online order placed at amazon.
The product's first delivery attempt failed because i was unable to receive the call. The product was then being returned to the seller despite of amazon's policy to re-attempt the delivery minimum 3 times. On raising the issue to the amazon customer service they clarified that the product got damaged during delivery. And that they could do nothing to re-deliver my product for the same price. The product was ordered during prime day deal at a discount of rs 1200 which i am unable to avail again. And they said me that they cannot do anything about it. However, it was clearly a fault at their end and they should deliver me my product at the same price i had ordered back then. I surely feel wronged.

I applied the amazon recruitment send my resume after i get the confirmation letter selected the supervisor job. Asked money deposited rs1650 for uniform charges and id card deposit the money and send the receipt. After calling one person he is courier boy ask shirt sizes and send the courier parcel picks. After amazon hr calling me deposit the money 5000 for salary account i do not deposit the money it is real or fake please help me

Order #[protected].
Haier 5.8 kg fully-automatic top loading washing machine (Hwm58-020, white)
Sold by: cloudtail india private limited
10, 490.00

Hi,
I am a loyal customer of amazon for more than 4 years. But highly disappointed with this issue.
It is the trust because of which i prefer to order on amazon than flipkart or any store. But such a prolonged delay in delivering washing machine,
Despite my repeated reminder to customer care over call and chat /email proves how incompetent your team is turning out to be.
I am hurt and angry on this order issue, because it is gift to my sister-in - law on her marriage and non-delivery means, shameful situation for me.
I took extra caution in delivery by placing the order much earlier 1 month before marriage date. Ie. 23rd january.
Without realizing that amazon is no more a reliable company.

1. You kept in hold my money of 10, 490 (Prepaid) without delivery.

2. You have not delivered the washing machine even after 22 days.

3. The price of the same product is now up by more than 1500 rs. Why should i take burnt of higher prices, who will compensate for the delay?
Increase in prices 1500?
And missed cashback 1100?
I waited for so long to grab a good deal. But all my hard work patience gone wasted because unreliable services from amazon.

Order placed
23 january 2018
Total
10, 490.00
Ship to
Dr. Arun upadhyay
Order #[protected]
Order details invoice

I still prefer to get the product delivered as 1st option and if you are desperate and not deliver with no means then 2nd option please accept your incapability and compensate with 15000 so that i can purchase immediately and gift it to my sis-in - law before marriage date.

Thanks in anticipation,

Abhishek chaturvedy,
Library & information officer,
All india institute of hygiene & public health,
Kolkata-73

I ordered above mentioned charging cable from amazon. But due to some reasons i cancelled it. I received my amount which i paid from amazon pay wallet but rest of the amount which i paid from my debit card is not refunded yet. When asked to their customer service they say your transaction was pending at that time they gave me reference no and said visit bank you will get your refund. Banks say you should look upon your online transactions. When we have to order something do amazon accepts pending transactions? Then why they expect that we should go and talk to bank which is not involved between us. Amazon trying to bluff their customers nowadays everytime i contact customer service they talk for a while and leave the conversation. Is it your helping nature? You have disrespected someones feeling and i need answer for it.

I ordered a sunflame pride aluminium 2 burner gas stove, glasstop, black from amazon on 11th of july it's been so many days i haven't received the delivery yet.

Firstly they cancelled my item without informing me and when i complained, they delayed the delivery. The delivery was supposed to be by 20 july the max. Without making me aware, they delayed it further. When i raised this issue they said it will be delivered any how before 25th july. Again no communication and it's futher delayed. I keep waiting for my delivery but i am no importance to them.
Until now i don't have idea about my older. There is no tracking status in my amazon account. I have submitted my issue in front of concerned department again and again, but it's of no use.
Kindly help me.

I have ordered honor 7x from amazon.in on the 17 july 2018 with an exchange offer, the product was attempted to deliver on the 25 july 2018. The amazon delivery boy have came to my place and have checked out the exchange phone and found it to be satisfactory, and also asked for the charger of the old phone which is not required in the exchange offer. On mentioning, that the old charger got damage, the delivery boy cancelled the delivery. On contacting the amazon customer care through phone number [protected], they said that charger is not required for the exchange offer and the same will be delivered within 24 hours. But on checking the amazon web, they said that the product was cancelled as the exchange verification failed. However, on contacting amazon customer care number [protected] again, it said that the package got damage and will be returned to the seller.
Now, i want to asked amazon that, if in exchange of mobile phones, if the charger is not required for the exchange, how can they said that the exchange verification failed, when the delivery boy found the exchange phone to be satisfactory.
And if they said, that the package got damage, how do they know that the package got damage, when i have already see that the package is intact with my own eyes and hour before. And when did the package got damage.
Dear, amazon, be truthful to your customers and don't let them suffer just because you delivery boy doesn't know your company policies.

Amazon customer service was resaled a refund but that refund was not showing in my bank account and refund reference number is 215458. I talk to my bank customer server they said to fill this forum and amazone customer service said that to fill this forum. My payment is 1079 rupes. And this payment was relased on 17/07/2018. But still its not sowing in my bank account. Now sir tell me wt i need to do.

98% review states its a fake company, an d i also bought a product from them still on transport. They given me a fake tracking i'd. Can you please justify the authenticity of the seller and why he is active in amazon, if he is a fake. I contacted the seller thrice and no reply in the stipulated time frame said by amazon and no reply from amazon too
Order date

08-jul-2018

Order #

[protected]

Hi amazon,

This is regarding the order #[protected]
Order placed on june 30, 2018. Expected delivery july 2, 2018. Received on july 3, 2018.

I used to had very high standards for amazon. I've been loyal to the company and have always purchased things from the site.
I never had any issues earlier and that's why started trusting amazon blindly.

The same happened this time also. I ordered a phone one plus 6 from amazon on emi cause i couldn't afford to pay the whole amount at the same time.
But unfortunately when i opened the package, to my surprise, i got two big stones out of it.
But then also i didn't panic cause i had trust in the amazon and contacted customer care. But finally the refused to trust me and denied my request for replacement.

I would give you a brief on what all has happened till then:
I placed an order of one plus 6 on june 30, 2018. The expected delivery on the site said of july 2, 2018. On july 2nd i got a message that the product will be delivered today but didn't got any call from the delivery guy. Then i myself called him and asked about the delivery, he said that the package seems tampered and he is going to return it and you check with the customer care. Then i contacted customer care and they said the package is fine and it would be delivered to me on july 3, 2018.
I got the package on july 3, 2018. The packaging seems fine to me. On the same day i opened the package and got to see a fully tampered one plus 6 box from which everything was missing and it contained two big stones. I immediately contacted the customer care on call and to my surprise they said they can't do anything. Then i contacted customer care on chat and they asked me to wait till july 11, 2018.
In between a member of the amazon investigation team called me asked to send him the package to have a look. On july 10, 2018 i sent him the package. I tried to contact the person almost everyday over call and whatsapp but he avoided me and on 22nd he asked me to talk to customer care rather to call him.
On 22nd i tried contacted the customer care and they responded that they have investigated the issue and they can't provide any refund or replacement to me. After that i took help of my friend harkirat to post the issue on facebook and twitter but still received the same response from amazon.

In this whole scenario amazon and i both are at loss and the middle person is taking advantage of the loop whole in the system.

Pfa: pictures of the package and one plus 6 box

Regards,
Rishabh handa

I have ordered a phone redmi y2 having order no #[protected]. My product was out for delivery today and it has to be delivered by amazon delivery associate (Anil saroj-[protected]) but due to mistake at the time of sale my house no was wrongly typed, so my id was treated to be wrong in his knowledge and when i went to take my product, the delivery associate (Anil saroj-[protected]) started explaining me about the policy that give him the id which has same address as typed in order and he used abusive language i. E "he will not deliver my product to me, whatever i can do". And he wore half pant and sitting beside paan bhandar shop and he not came to my house and telling me the amazon policy... I asked him that i have my registered phone number and otp which is provided by you but even then however he didn't deliver the product.. So i want to do complain against him by following reasons-
1. If there is any mistake occurred by typing in name or address, then i have my registered contact number and otp, so he has to deliver my product.. But after providing all he didn't do that??
2. Is it right to talk to customer is such abusive language i. E. I will not deliver your product to me, whatever you can???
3. Your delivery associate has no any formal uniform at the time of delivery???
3. Too much worst behaviour and eating gutkha when i reached him for taking myproduct???
4. He annyoyed and mistreated with me at the time of delivery???

If you are unable to resolve my issue then it is better to cancel my product and make my refund.. And in future i will never do any type of shopping and also warn off all my friends and colleagues to no do any shopping from amazon because their delivery associates have such type of wrong and filthy behaviour like anil saroj-[protected].

Thanking you

Amazon and its delivery is giving fake and bogus offer and service.
The delivery agent sucks and don't care. I ordered two mobile phones on 16th july.
1. Order#[protected] moto g5s plus (Blush gold, 64gb)
2. Order#[protected] redmi 5 (Rose gold, 32gb)
It was supposed to deliver on 20th july.
Till now no delivery. No hope from care.

I purchased the the gym equipment on 04.07.2018 at rs 3399.00/- and received the item on 11.07.2018. I found the seat of the equipment to be defective and requested return on 14.07.2018. Till date amazon has not picked up the return request or refunded my money which is against amazon policy. The customer service is not also sorting out the matter. I have no option but to register consumer complain against amazon.

Dear sir, i placed a order for mobile phone to amazon which they confirmed me will delivered by 21st july 2018 i was getting hope for receiving on that day and can give gift to my brother on his birthday but could not possible and they played with us and now they are saying it will delivered by 21st to 25 july 2018 and still not received yet my order details as follows:
Order date 16-july-2018
Order #[protected]
Product description: oppo f7 (Black, 64gb)

My personal details are as bellow:
Vishesh sharma
[protected]
[protected]@gmail.com

Purchased a a10 sigma wall set top/dvd holder (Walnut) on 9/7/18 and due to broken condition i returned on 11/7/18 but till today i have not received refund inspite of providing my bank account, on the other hand after several phone call to customer care nobody is response regarding my refund... Order no.4268.
Nb: i was informed by your delivery section that the returned unit has been handed hover to amazon on 16/7/18. This is for your kind information.

Date of the incident : 12/08/2017
number: [protected]

Descriprion of the incident :

मेने अपने अकाउंट में से अपने अमेज़न पे बैलेंस अकाउंट में ऑनलाइन पेमेंट transaction किया . मेरे बैंक अकाउंट में से पेमेंट दो बार 500/- कट गया पर अमेज़न पे बैलेंस में केवल एक बार ही 500/- गया . और बाकि के अभी अटके 500/- रूपया नहीं बैंक अकाउंट में आये और नहीं अमेज़न पे अकाउंट में गया.

I had placed an order (Dell laptop) on amazon india on 30th june 2018. After received the item on 9th july 2018 it was found defective. On the same day i request for replacement but they told me that due to stock nil for replacement they will iniate for refund as well as the courier cost and i agreed. They instruct me the process of returned and i followed the instruction and returned the consignment via indian post courier number ee[protected]in on 10th july 2018. I track the consigment daily and it was found that the consignment was delivered to amazon seller services pvt ltd on 16th july 2018. But from 16th july 2018 to till date the amazon seller mailed me that they did not received the consignment yet and when they received the item they will refund my money with courier cost. The laptop cost rs.58704 and courier charged me rs.519. The amazon seller services pvt ltd is not accept that they received the item and delayed the refund. Kindly suggest the way how i can get back my money.
Thanking you
Toni sitang eko

I have purchased a handbag from amazon, was not satisfied with the product so i returned it. It's been 8 days since i returned the product still the money was not refunded into my account. My order was fostelo jessy stylish women's handbag (Maroon) and its id :[protected]. I was not satisfied with the product and their delay to refund my money.

Have placed an order on amazon prime now (Amazon now) on 22 july 2018 and as per the commitment of amazon for prime members the order to be get delivered to me on 23 july 2018 between 19:00 to 22:00 hours and i have paid complete amount for my order on the same day i placed an order. And i am a prime member. And around 21:40 i have made a call to the customer service of amazon and mr. John from amazon got connected to my call and he has given a word that due to technical reasons the order will be delayed and this issue will not get repeated. But this issue is getting repeated from past few orders placed in amazon and none of the customer service executives are supportive and really being a worst service provider.

It is just a common sense that items ordered in amazon now will be mainly for food items and we have waited for the product to get delivered at least by last minute. But due to inefficiency of the service by amazon, i have not received the ordered item and i have been on road for 40 mins and traveled 4 kms from my home for getting the ordered item from other sources and i have wasted by time in the mid night only because of the service deficiency by amazon and who will compensate for the extra expenses and time i have been on road for non delivery of the ordered product.

What is the use of becoming a prime member by paying 999 rs towards the membership when the commitment towards the delivery of product was not getting followed. I wonder how many non prime members are facing this type of inefficiency of services.