Amazon India Complaints & Reviews

I have ordered medicine from the netmeds.com on[protected] vide order no. NMS[protected]W and Have choose to pay from amazon as the order said that I will get 20% of ( Max upto Rs.125/- ). But after ordering till now i.e.[protected], I have not received any cash back in my amazon account.

I had ordered a BPL AC on by me on 17 july 2018 and today ( 21/07/2018) was out for delivery and after few our one more msg received by amazon to me is that package was rejected by me and was return to seller without any contact to me
And than i called to amazon toll free number after long discussion they said if seller will return package that they don't do anything about it and i have to order it again.
I was order it in sale days and now that product price id 21439 so now after purchase product on 23890 and they don't send...

I have ordered FasTrack watch on 9 July and 11 july of RS 4890 each. I have returned one order on 11 July and cancelled another order on 13 July. I haven't received any refund but refunds are initiated from Amazon on 13 July and 15 july but the amount is not reflected in my account. The reference number of refunds are #141409 and #720211.I want my money back as soon as possible.The pnb customer care is also not taking my charge dispute claim.please help me.

Order No[protected] was placed on 16 July 2018 for home security camera through Amazon.

Product was received on 17 July 18 and same was found non functional and also different product got deliverd.

Repeated online request and contacting customer on 17, 18 and 19 July 18 respectively was done.

However, no successful pickup is carried out by the company yet.

My email id : [protected]@gmail.com
10 or G 3gb 32gb model ordered at 5999₹ by me on 17 july 2018 and today ( 21/07/2018) was out for delivery and after few our one more msg received by amazon to me is that package was rejected by me and was return to seller without any contact to me
And than i called to amazon toll free number after long discussion they said if seller will return package that they don't do anything about it and i have to order it again.
I was order it in sale days and now that product price id 7999₹ so now after purchase product on 6k and they don't send it and now i have to pay for same product 8k. This is cheating by amazon
And amazon has no control on there seller.
Now i m no loger going to buy products from amazon and i will delete my amazon account soon.
And most importantly i have prime membership of Amazon.

Amazon.in Order #[protected]

double payment for single payment

Sir.
I found a charge of Rs. 448.00 on June 20, 2018 for the item "COI Brown
Expendable Leatherite Cheque Book Holder/Document Holder" listed below from
Order #[protected]:
The issue is double payment through online and on COD.

now you accept that I pay online for cheque book holder.

Then why I need to pay on COD.

Issue was same. And still no positive feedback.

It's really sad to see such things and finally I escalate to higher level

Plz do need full.

I have purchased an item and it was defective as I requested for refund amazon has accepted it.
As per the amazon representative the refund has been initiated on 26 June to which I had called 6 times.
1stly they asked me to delete the bank account details and re-enter it. I did it while they where on line.
Now when ever I call they ask me to do the same every time.

I had placed an order with amazon which was supposed to be delivered on 20th july. But the order wasn’t delivered and instead i got a message saying that my order was undeliverable. I called the delivery agent number provided to me and they told me that they couldn’t find the address hence will deliver tomorrow. I contacted the amazon customer care and they tell me that my order was damaged and thats why the deliver couldn’t be made.
The two people are telling two different stories.
How did they come to know my order was damaged without opening it. Only once i open the Order i can inspect and tell.
How can they lie about stuff instead of accepting the mistake. This is not done

These Days the services provided by the Amazon is not good.
They misplaced my order to a wrong courier center with in bangalore and it was two days back that they got to know that it was at incorrect courier facility. from last 2 days the status of the order was not changed. It was 3rd day and yet i had not received the product.I don't know when i will get that.
I think the courier service is very bad after amazon started it's own courier services, i did not faced any problems like this before. I was getting frustrated every time when i talk to the customer care about the issue as they are always saying that it will be delivered with in the same day but it was not.
This is weekend and i did not received yet and if required i have to come to office even on saturday to receive the parcel travelling in this hell of traffic in bangalore. I ordered one day delivery and now it became 3 days upto now and i don't know how many days i have to wait further...

I had ordered a Lenovo & I want refund of the product when I’m within time for it. So why am I denied refund? The product is sealed & ur photo is not matching with the product. So it’s a clear case of cheating.

Also plz go through recordings o[censored]r customers care Person SHASHI Kant Of 20/07/2018 at around 4:55 pm .The way he spoke is not acceptable

I ordered Kindle on Prime day sale with good discount and converted the EMI.The product was scheduled to deliver on 18th july. I was tracking the same whole day. Got a message that it will be delivered by 9pm I was okay then the app started showing will be dilevered bw 18-20july. I dint bother. At 18 July 11Pm saw the product as delivered to the tower gaurd of my office complex. When I called Customer care they said wait till morning and check with the gaurd. Without listening to me that what was the urgency to give it to random gaurd at 11pm but not me.
They dint pay heed I called them on 19th July after checking at my building reception they said they haven't recieved anything. I called them again they said you will get EOD today I asked them not later then 6pm. I called in the evening to track guy told me wait till 20th July morning.
20July Morning they are asking for the Adhaar Id and other stuff and will get back on 28th July.

When I called again to ask them why do you need my ID they said we cant give you the product or help you as you are not our old prime member we can refund your money.

I asked to speak to the senior he says as its delivered in our device how can you dispute. Our person has delivered. Wait till 28th July we will tell you what we will do.

CCTV footage shows a man entering the premises empty handed at the same time which they allege the person has captured the location longitude
staying there fagging and leaving from there.

If they have so much trust in their courier boy why dont they ask him to get the name of the person, why he has not called me.

The app says delivered at 10 pm Message says delivered at 7 am on 19th july.

And customer care is torturing like hell. They dont know how to speak every one has a different tale of their own. some ask adhaar some say you are not an old person, some say wait till 28July.

What they dont want to give is the product.
MAY BE THAT WAS A FARCE TO PULL THE TRAFFIC AND RAISE THEIR SALES NOW CANCELLING IT AS CUSTOMER IS DISPUTING.

IS AMAZON NOT CONCERNED OF ITS IMAGE?
OR IT TOO HAS BECOME INDIAN?

Product delivered is faulty.
Ordered-2TB Seagate External Hard Disk from Amazon.in and got a hard disk chip. Paid Cash on Delivery 1890.

Called amazon for cancellation and refund- customer service confirmed 4 times that this is cancelled and refund will be initiated shortly.

It's been 12 days(8th July) and no action taken.

Please lodge a complaint

Dear sir,

I have ordered a autodesk infra work 360 training dvd on 6th june 2018. Without delivery amazon is showing item delivered. I complained on 14 june 2018 about the same they told to refund the same but i asked for the item without refund but they have not given the money back and nor the item.
The customer number is a useless one telling to see the amazon web site . The web site dont have a solution to my problem and making me help less. The customer number is used for make the customer pay for calling and make mad. It is a cheating and fraud by amazon india employee and distributor for which i have lot of financial and well as mental harassment.

Amazon order number:[protected]

thanks and regards
rajesh kumar sahoo
[protected]

I don't know why I was billed $108.00---don't understand...just want it put back into my account---did not authorize this billing..I misunderstood...thought this was a yearly payment to use amazon prime...I am not too savy on purchasing stuff on internet or Amazon for that matter...please reimburse my money. Thank you for your time and consideration

Dear Amazon,

Day 1 : 18 july

ORDER #[protected] need to be delivered on 18 July, but i am getting update as i have requested scheduled delivery. But this is done by back end without acknowledging me.

Day2:19 July

Amazon delivery boy entered wrong IMEI of my old phone and now in system its reflecting as i cancelled the order. And this also done in Backend without acknowledging me.

Without delivery of product, HDFC bank stated that Amazon seller converted amount to EMI.

This is very frustrating.

I bit tired of this type o[censored]pdate in back end. I need immediate action and my parcel.

As per my order no[protected] and confirmation the amount Rupees 699.00 debited but as on message and mail to me the product was delivered and signed by JYOTI RANJAN PANDA but still now I have not get my order before I complain Amazon customer care in 18-7-18 but there is no action from their end.such type of harassment I will proceed for law.

This is regarding GST, as i do have Amazon Business Account and GST no, I got the Invoice with GST no and GST charges 28%, as i have spoke to customer CARE that i want to CLAIM GST, but they are telling you cant claim GST, because Reseller Dont have GST no, my point is then why on Invoice is provinding GST no and GST has been Charges... and they are not ready to take the product back...its has been only 8 hours product has been received...

I have placed order no[protected] on 18/07/2018. On reading the very poor review about the seller I wanted to cancel the order and have communicated the same to the seller within 60 minutes from the time order was placed.
++++++++++++++++++++++++++++++++++++++++++++++++++++++
Here is a copy of the e-mail that you sent to Cookie store.

Order ID[protected]:

[protected] Begin message[protected]

I wish to cancel the order immediately. Order is placed around 1 hour back

[protected] End message[protected]
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Next day the status was shown as dispatch. Order was placed on 18/07/18 at 18:30 hours and the status shown as dispatched and likely delivery date is 02-Aug to 06 Aug-18 i.e it will take more than 15 days for delivery.
Latest Update is shown as Monday 16 July, 6:23 PM Order details shared with courier.

Kindly note that order was placed on 18/07/18 and latest update is of 16th July i.e before the placement of order.

I feel this is a fraud and my money should be refunded back immediately

Sanjeev Bhatia
[protected]

Dear Sir,
Good morning. i am purchased samsung galaxy note 8 via amazon.in. this mobile is good but battery backup very worst yesterday morning i have 100% charged and afternoon always my mobile battery fully down . what is this i have spend more money for this mobile then why u refund my amount . my returned policy still 27th july then y u cancel my order so please cancel and refund my amount at the earliest.

Note : i send huge money so please solve my problem otherwise i will share all
social medias via facebook twitter watsapp. skipe etc

Now days, delivery guy is lazy, and does not feel like delivering the goods, they use this message. This is a very common practice performed by “Amazon Transportation Services” .

They placed the blame on customer for delayed delivery.

Even I don't request them to delay the order. I think it’s due to a weekend. Even it was a weekend I came to office just to receive a delivery. Now next time I’ll order using cash on delivery and I will let them know my unavailability on delivery date even if I there, just to let them know how irritating it is.