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Amazon India Complaints & Reviews

www.amazon.in

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Updated: Feb 18, 2026

Complaints 20346

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1482

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18864

Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 600042

I ordered a product with assured delivery by 17th July 2018 and it dis deliver till 18th, yet i was ok, but i requested them to deliver by 5 PM, made this request from 10 AM and have made 4 calls and chatted with 3 executives, every one had a text book answer we have sent a escalation to delivery team and the agent has no idea of the priority and he is following his own route map (i cant blame him) but even after making 3 nasty calls asking them to inform agent to their delivery team or center to pass this information or make this priority, they have no clue how to do that or what happend to my previous request

worst support model they have, no value to customer, i think they are paying these executives for no use.

Amazon India customer support has been notified about the posted complaint.

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J

[email protected]

from Murwara, Madhya Pradesh

Jul 19, 2018

My money RS. 1981.50 has not refund.
Order NO:[protected].
AMAZON refund reference NO:- IGADWLLMN4.
But not refund money in my account.

N

Niranjan amazon

from Chennai, Tamil Nadu

Jul 19, 2018

I booked the product on 4th July and received item by 6th of this month, but I didn't received the item which I booked.
But till yet amazon peoples are not responding for my problem.
Kindly solve my problem
Product code is[protected]

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Address: Ghaziabad, Uttar Pradesh, 201007

Website: Amazon India

Dear Sir,

This is regarding the above mentioned pantry order.

Three items as mentioned below were not delivered to me:

1. Hoppilo Premium 100% Natural Kashmiri Walnut Kernels, 200gm, Amount Rs.341.00
2. Farmwale Raisins, 200gm, Amount Rs.82.00
3. AgroFresh Regular Almonds, 200 gm, Amount Rs.205.00

I have made repeated complaints and request to Amazon Customer Care for refund but till date the issue has not been solved and no refund has been made.

Jul 20, 2018

Complaint marked as Resolved

My complaint got resolved the very next day of putting it here.

Amazon India customer support has been notified about the posted complaint.

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Address: 400101

I have been chasing for refund to my account with order id[protected].

As per amazon they have refunded Rs.350 to my bank account. When there were several mails from me, I understood that the money have been transferred to some account which is a fraud Axis bank account linked to my amazon account on 22nd April.
For the same thing i have been calling and mailing Amazon and today they say that they cannot help as they cannot have add any bank account to my amazon and so its my responsibility to investigate whose account has been added.
Its not the value of 350 rs but this fraud can happen again in future and then Again Amazon will not be having any answer to it. I even tried getting answer from higher management but no received no help from anyone.

Amazon India customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Jul 18, 2018

Hi, sorry for the inconvenience. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

C

chorcompany

from Mumbai, Maharashtra

Jul 19, 2018

Discusting n cheap on your part to send a used and worn copy with so many markings of high lighter
I had to gift it to some one but was shocked to receive this.

I need to be compensated for fooling me and 10000 of Indians

cheap company
absolutely disgusting

V

Vani Shree K

from Korampallam, Tamil Nadu

Jul 19, 2018

I am getting a call from this number ‭+[protected]‬ and they told me that i have won a mahendra car by lucky draw and they told me to pay 1% of cash so i think this is a fake so plz kindly take action this will create a bad name for Amazon

C

Chandan143ck

from Hojai, Assam

Jul 19, 2018

Hi I am Chandan Kumar from Mahavir Chowk, Chas .
Last one month i ordered 3 product from Amazon and all were undelivered to me and if i want to tell this to amazon trasportation service head he misbehave with me . He sales the product to another . Please help me i want justice .

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Address: Hyderabad, Telangana, 500089

Website: Amazon.in

The delivery boy behaved very rudely with me . on the first of delivery I was in office and he commanding why you ordered when you are not at home and some abusing words and he warned me like delivery will go back and on the second day came and commanding like you must mention clear address and for only one person I came this much distance unnecessarily .
the main thing is as I ordered second hand book amazon clearly mailed me like before accepting it uncover the pack and check the book if I satisfy with the book then only accept otherwise return it to delivery boy immediately but that Guy didnt allow me to open untill and unless I accept and sign also said some abusive words. I cant tolerate this either you please tace action against amazon to take action against him or else I will file case against amazon for keeping such rude persons.
my order id is[protected]

Amazon India customer support has been notified about the posted complaint.

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I

iceborg

from Badlapur, Maharashtra

Jul 19, 2018

Today I was browsing for a mosquito net and found following information on Amazon.

Polypropylene Net original price Rs. 25000. After discount and deal price Rs. 899.

Is it legal to do the business in this way. They are selling it under the category maximum discount category .

regards

Abhay

A prime amazon customer

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Address: 110089

James antony
ORDER #[protected]
Cancelled

Nokia 105 (Dual SIM, White)
Sold by: Appario Retail Private Ltd

Due to the product complaint I had cancelled the order mentioned above on 15th July-2018 and till now nobody from Amazon India had collected the mobile from me or not taken any action by them to refund my amount.

James Antony

Amazon India customer support has been notified about the posted complaint.

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L

lyndalmarie

Jul 19, 2018

I do not shop amazon and I did not give permission for these charges. I am contacting my visa company I refuse to pay these fees. I expect a refund.

Lyndal-Marie

B

Bithika Das

from Nagpur, Maharashtra

Jul 19, 2018

This guy has really bad behaviour and attitude, no sense of the way he talks, very very rude ...this is the first time it is happening ...if these kind of person will be there I would say Amazon u will loose your customer.

Z

zeekhan790

from kanpur, Uttar Pradesh

Jul 19, 2018

Aqua Ultra Epic A1024 UX2124 14 Stage RO UV UF TDS Alkaline Water Purifier (White)

I received above Ro system in which autocut switch is not found, i had arranged it cost for rs. 250. You are requested to deposit the amount in my Amazon pay account balance.

Regards

Zeeshan ali khan

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Address: Surat, Gujarat, 395001

Website: www.amazon.in

I am jitendra prajapati.
I placed the order on 16th july 2018 for swagade 2tb portable hard disk.
My order number is = order #[protected].
I received the confirmation message and mail from the company.
Now, suddenly the order is canceled automatically on 17th july, 2018.

Again i placed another order on 17th july 2018 for swagade 4tb portable hard disk. My order number is = order #[protected].
I received the confirmation message and mail from the company.
Now, suddenly the order is canceled automatically on 18th july, 2018 again.

So, kindly request you to go through it and re-order or active my order.
Give me feedback as soon as possible via e-mail and call on - [protected].

I already sent complaint mail to [protected]@amazon.In and [protected]@amazon.In on 17th and 18th july 2018. But no reply at all.

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I have given order in amazon. My order number is Order #[protected]
I have given the address of our JK cement city office.
It is showing delivered and parcel was on dock on yesterday.Delivery receipt was signed by G.Ghanshyam.

But when I enquired, the item has not been delivered and no entry on gatepass was done. Incidentally no person named G. Ghansyam was posted there.
Please see the matter.I have done full payment.

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Address: Rewari, Haryana, 123501

Website: www.amazon.in

I had booked a order( ORDER #[protected]on dated 10th July 2018 and after ordering it was supposed to reach here on dated 12th July. I have waited on date 12th July but didn't receive. Next day i call to customer service center than they have told me that courier was delay due to arrival at incorrect courier facility because this was the mistake of amazon employee .After that i called them again than they have promised me that on dated 16th July definitely you will get your courier. Still i didn't get any consignment from Amazon side.Just i am trying continuously to get update about my order because i already paid to amazon. This is my first experience with Amazon or it is very bad. Every time i purchased the things through Flip kart only. Flipkart gives the Home delivery within two day.

Today is 18th July or still i don't know when i will get the order.

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Address: 122001

Hi Team,

This is very sad to inform you that your services are going down and down day by day. Your delivery services are reached to very poor state even when product is shipped through Amazon Transport.
In refund also same thing repeated.
However when we are contacting to your customer care associates they are also not giving any satisfactory reasons of these issue and even they forcefully disconnected the Chats and calls.
Is this the way to deal with customers.
I am sorry to say if you will continues with these policies one day you will loss your customers.
I am also attaching one snapshot of conversation with your associate and you can read how rudely your associates are talk to customers.

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Address: Sangli, Maharashtra, 416416

I bought a new oneplus 6 from amazon. And i returned it to amazon because of product is not up to the mark and having defects. I returned it on 4th july 2018 and today its 17th july 2018. Yet i not received my refund amount. I am frequently in touch with amazon customer service centre with call and email but yet they are not giving me my refund and the reason of delay. So plz help me

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Address: New Delhi, Delhi, 110001

We Placed order on 2nd July 2018 @ Rs 10601/, its amount already paid on same date, But now we are sitting on 17th July he creates issues in KYC docs, We are already provide GSTIN Certificates and Company pancard copy, He wants IEC Certificate but placed order time he doesn't ask any documents,

We already mentioned IEC Certificate not providing because its a new startup company.

Amazon customer care says if you are not provide IEC Certificate than we are not give you the material and full amount, they refund only 6400 Rs instead of 10601 Rs.

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I have ordered few books from you and I have been supplied extra copies and marathi language books instead of hindi edition as below :
1. Dial 100 by Surender Mohan Pathak : 2 Nos extra
2. Conman by Surender Mohan Pathak : 1 No. extra
3. Million Dollar ki hera pheri : 1 No. extra
4. Omerta by Mario Puzo in Marathi Language
5. Vyomkesh Bakshi in Marathi language
6. 28 mock test series : Not ordered by me
7. General Knowledge Capsule : Not ordered by me
8. Neela Scarf : Not orderded by me
The above books are of no use to me and hence wish to return.
I hv ordered following books which hv not been received by me till date:
1. Murder Plan 2. Akhri Shikar 3. Andekha Katra 4. Maut ki dustak 5. Khatarnak sazish.
Kindly let me the fate of books ordered by me and also wish to return the books which are extra and to be returned.
What is the procedure? Pl reply soon.
Thanks

Amazon India customer support has been notified about the posted complaint.

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S

Shyamsunder Ahuja

from Kichha, Uttarakhand

Jul 21, 2018

Meanwhile, I hv also received another books extra as below :
1. Lord Edgewire dies by Agatha Christie - 1No. extra
which I wish to return as soon as possible.
I hv not received the following items till date for which I hv already paid through by debit card :
1. Murder Plan
2. Akhri Shikar
3. Andekha Katra
4. Maut ki dustak
5. Khatarnak sazish.
Pl send these items immediately already paid for them.
Also inform me the procedure to be followed for returning the extra books against which I wish to purchase another books
Thanks
Shyamsunder Ahuja
Bunglow No.8, Alliance Citione, Bhurarani Road,
Rudrapur, Distt. Udham Singh Nagar, Uttrakhand-253163
Mobile No. : [protected]

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Website: Amazon india

Hi Sir,
I have purchased a Ear phone 29th June with an Order#[protected] the article details is given below:-
JBL T160 in-Ear Headphones with Mic (Black)

The above article was delivered to me on 3rd July-18 and I have returned it on 10th july becoz of i did not got what I ordered for so the item was returned and did not got any acknowledgement or money refund to my wallte yet.

The delivery guy name: Mr.Chaitanya
Kompally Hub. Supervisor Mr.Uday ( [protected])

I need a immediate stauts on my amount when tried to reach this guys in amazon they are not responding.

I am very much frusted with your company and team, and did not expect such bad service from such great company. If i did not get the revert with in 24hours i will go to consumer forum.

Amazon India customer support has been notified about the posted complaint.

Jul 20, 2018

Updated by Nawinmanaadhi Almost its 3 working days but not received neither call nor any text message from your organisation.. really pathatic service from such a reputed organisation.. you guys promised me to give tenure till 19th July now today its 20thJuly..

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Address: Jhansi, Uttar Pradesh, 284003

Website: Amazon Prime Membership

I am writing to tell you that an unauthorized transaction was occurred from my credit card account on 12 July. SMS (short massage service) or other notification sent by you shows that an automatic payment was made to Amazon Prime Membership. However this payment was unauthorized. Kindly check the attached screen shot of SMS and take an action immediately. I already have blocked my credit card after get fraud transaction information. Detail information below:

My Name: Gaurav Malviya
Checking Account Number: [protected]
Credit Card Number: [protected]
Card type : MoneyBack - VISA platinum
Payee Company Name: Amazon Prime Membership
Payment amount: Rs. 8198.30
Date the payment appeared on my account statement:[protected].

Specifically:
I never authorized the debit to this Amazon Prime Membership.
Feel free to call me any time [protected], [protected].

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Hi,
I have bought 2 tshirts from amazon from the seller SAIRA FASHION, both the tshirts didn't fit so i returned it, the seller don't pickup so i have to courier both tshirts on the given address by the seller.
I have sent both tshirts in one package, first the seller said they have not received the package, then when i gave them proof by courier company they are saying that they have just received one tshirt and not refunding the amount .Its not possible that they have received only one tshirt as i have packed both in same package.
Amazon have rejected my claim and now they are not letting me file the claim again.
Please help.
My order no is-
ORDER #[protected]
ORDER #[protected]

Thanks and Regards,
Gunjan

Nov 9, 2018

Complaint marked as Resolved

amazon gave the refund

Amazon India customer support has been notified about the posted complaint.

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Address: 560070

Website: www.amazon.in

I ordered a blue steth .I got a
black steth which didn't have the posterior bell show on the box cover plus
it had some scratched plus the box had no taping or any protection of any
sort to prevent opening. It was packed though. Still it looked used . So
that's why I returned it mentioning I had received the wrong item. I expect
excellence from Amazon that why I am a prime member not this kind of
non-sense that disturbs my daily life as I am a doctor who has patients to
care for. This was a big disappointment . I will be obliged that you find
it in you to do the right thing.

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Address: Sundargarh, Odisha, 769003

Website: amazon

Sir i am sanjoy booked an order in Amazon india on 11june having order id[protected] and the Tracking id BW[protected]IN but till now i have not received the product when i ask amazon customer care about this they are telling that some body has received it in my address which is completly false they are misbehaving and telling you do whatever you likes to do and they are not refunding me please help me

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Address: 122015

Website: www.amazon.in

To
Whom so ever concerned,

I would like to inform you about fake promises that amazon makes with its customer, i ordered few products from amazon and paid for it which i didnt got delivered on time, and still i haven't got it, I called many times to customer support they promised me that it will be delivered within same day promised but now its been 4 days i still haven't got it, they make fake promises, i have paid for 3-4 products which i haven't received until now.

Amazon India customer support has been notified about the posted complaint.

Jul 16, 2018

Updated by Umar Khattab This is happening third time with me that i haven't received my order on time after paying for it, They are to much irritating, If asked they will only say that it will get delivered by today, I have called emailed them but still there is no response, i am fed up with there services they make too much fake promises, they are just making fun of promise they make while ordering, in start they deliver items quickly and on time but i dont know what has happened with them.

I request your excellence to look into the matter and solve it as soon as possible, Since 2-3 days they are only saying it will get delivered by today

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Address: Pune, Maharashtra

Website: www.amazon.in

I was place order and select address but amazon web pickup wrong address and product get reach to the wrong address then i chat with customer support on 07-july-2018 and she promise me that address is updated and product will deliver on change address, In next day product is again reach to the wrong address ... now i want to action against same.

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Last week I ordered oneplus6 but made the payment online and because of some exchange issues the order got returned. After 2 days i received the message that my account has been credited but the actual balance is not showing up. I again ordered the product today but my trasaction failed bcause of insufficient balance. Have you really initiated the amount? I should recieve call from your customer executive. This is heights that you people didn't even connect to your customer executive then why the hell you hired them when you dont speak make customers speak to them.

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