Amazon India Complaints & Reviews

Hi Team,

This is very sad to inform you that your services are going down and down day by day. Your delivery services are reached to very poor state even when product is shipped through Amazon Transport.
In refund also same thing repeated.
However when we are contacting to your customer care associates they are also not giving any satisfactory reasons of these issue and even they forcefully disconnected the Chats and calls.
Is this the way to deal with customers.
I am sorry to say if you will continues with these policies one day you will loss your customers.
I am also attaching one snapshot of conversation with your associate and you can read how rudely your associates are talk to customers.

I bought a new oneplus 6 from amazon. And i returned it to amazon because of product is not up to the mark and having defects. I returned it on 4th july 2018 and today its 17th july 2018. Yet i not received my refund amount. I am frequently in touch with amazon customer service centre with call and email but yet they are not giving me my refund and the reason of delay. So plz help me

We Placed order on 2nd July 2018 @ Rs 10601/, its amount already paid on same date, But now we are sitting on 17th July he creates issues in KYC docs, We are already provide GSTIN Certificates and Company pancard copy, He wants IEC Certificate but placed order time he doesn't ask any documents,

We already mentioned IEC Certificate not providing because its a new startup company.

Amazon customer care says if you are not provide IEC Certificate than we are not give you the material and full amount, they refund only 6400 Rs instead of 10601 Rs.

I have ordered few books from you and I have been supplied extra copies and marathi language books instead of hindi edition as below :
1. Dial 100 by Surender Mohan Pathak : 2 Nos extra
2. Conman by Surender Mohan Pathak : 1 No. extra
3. Million Dollar ki hera pheri : 1 No. extra
4. Omerta by Mario Puzo in Marathi Language
5. Vyomkesh Bakshi in Marathi language
6. 28 mock test series : Not ordered by me
7. General Knowledge Capsule : Not ordered by me
8. Neela Scarf : Not orderded by me
The above books are of no use to me and hence wish to return.
I hv ordered following books which hv not been received by me till date:
1. Murder Plan 2. Akhri Shikar 3. Andekha Katra 4. Maut ki dustak 5. Khatarnak sazish.
Kindly let me the fate of books ordered by me and also wish to return the books which are extra and to be returned.
What is the procedure? Pl reply soon.
Thanks

Hi Sir,
I have purchased a Ear phone 29th June with an Order#[protected] the article details is given below:-
JBL T160 in-Ear Headphones with Mic (Black)

The above article was delivered to me on 3rd July-18 and I have returned it on 10th july becoz of i did not got what I ordered for so the item was returned and did not got any acknowledgement or money refund to my wallte yet.

The delivery guy name: Mr.Chaitanya
Kompally Hub. Supervisor Mr.Uday ( [protected])

I need a immediate stauts on my amount when tried to reach this guys in amazon they are not responding.

I am very much frusted with your company and team, and did not expect such bad service from such great company. If i did not get the revert with in 24hours i will go to consumer forum.

I am writing to tell you that an unauthorized transaction was occurred from my credit card account on 12 July. SMS (short massage service) or other notification sent by you shows that an automatic payment was made to Amazon Prime Membership. However this payment was unauthorized. Kindly check the attached screen shot of SMS and take an action immediately. I already have blocked my credit card after get fraud transaction information. Detail information below:

My Name: Gaurav Malviya
Checking Account Number: [protected]
Credit Card Number: [protected]
Card type : MoneyBack - VISA platinum
Payee Company Name: Amazon Prime Membership
Payment amount: Rs. 8198.30
Date the payment appeared on my account statement:[protected].

Specifically:
I never authorized the debit to this Amazon Prime Membership.
Feel free to call me any time [protected], [protected].

Hi,
I have bought 2 tshirts from amazon from the seller SAIRA FASHION, both the tshirts didn't fit so i returned it, the seller don't pickup so i have to courier both tshirts on the given address by the seller.
I have sent both tshirts in one package, first the seller said they have not received the package, then when i gave them proof by courier company they are saying that they have just received one tshirt and not refunding the amount .Its not possible that they have received only one tshirt as i have packed both in same package.
Amazon have rejected my claim and now they are not letting me file the claim again.
Please help.
My order no is-
ORDER #[protected]
ORDER #[protected]

Thanks and Regards,
Gunjan

I ordered a blue steth .I got a
black steth which didn't have the posterior bell show on the box cover plus
it had some scratched plus the box had no taping or any protection of any
sort to prevent opening. It was packed though. Still it looked used . So
that's why I returned it mentioning I had received the wrong item. I expect
excellence from Amazon that why I am a prime member not this kind of
non-sense that disturbs my daily life as I am a doctor who has patients to
care for. This was a big disappointment . I will be obliged that you find
it in you to do the right thing.

Sir i am sanjoy booked an order in Amazon india on 11june having order id[protected] and the Tracking id BW[protected]IN but till now i have not received the product when i ask amazon customer care about this they are telling that some body has received it in my address which is completly false they are misbehaving and telling you do whatever you likes to do and they are not refunding me please help me

To
Whom so ever concerned,

I would like to inform you about fake promises that amazon makes with its customer, i ordered few products from amazon and paid for it which i didnt got delivered on time, and still i haven't got it, I called many times to customer support they promised me that it will be delivered within same day promised but now its been 4 days i still haven't got it, they make fake promises, i have paid for 3-4 products which i haven't received until now.

I was place order and select address but amazon web pickup wrong address and product get reach to the wrong address then i chat with customer support on 07-july-2018 and she promise me that address is updated and product will deliver on change address, In next day product is again reach to the wrong address ... now i want to action against same.

Last week I ordered oneplus6 but made the payment online and because of some exchange issues the order got returned. After 2 days i received the message that my account has been credited but the actual balance is not showing up. I again ordered the product today but my trasaction failed bcause of insufficient balance. Have you really initiated the amount? I should recieve call from your customer executive. This is heights that you people didn't even connect to your customer executive then why the hell you hired them when you dont speak make customers speak to them.

I Contacted to customer care she couldn't give any resolution for my questions and irresponsible behavior and she cancelled my order..!!! For any reason That product very emergency and need...!!! And what she did to me finally tracking number #[protected]. Please resolve this issue we so inconvenience that what she did to me...!!!

Sir/Madam,

I Vijaya Runchu Choudhary ordered a phone Moto G5 plus of order no.[protected] from amazon.in on[protected] and had paid 12, 999 through my debit card of Bank of India. I had cancelled it the day before delivery.

My money hasn't been refunded even after umpteen complaints to them. Owing to such an irresponsible behaviour from Amazon, I've complained here in consumer forum and provided all the required details below.

I, therefore, plea to take stern actions against amazon.in and make them refund the paid money 12, 999.

Order date :[protected]
Order no. :[protected]
Cancellation date :[protected]
Paid amount : 12, 999
(REFUND NOT RECEIVED)
Email: wondergirl.[protected]@gmail.com

Sir, with reference to my order id[protected] which was sent through Gati Courier Service by asg fitness i would like to inform you that i have contacted Gati KWE courier service twice over telephone and once personally visited their office. In spite of my repeated follows up i am unable to find any suitable solution from them. If once they said my order has arrived at dibrugarh next moment they said it is still in tinsukia. Apart from that they are displaying false information in their tracking info. Yesterday I personally visited their office and asked them about my order. First they were not confirmed whether my order is available with them or not. Then they confirmed me that my order is at tinsukia and assured me that it would be collected today and would be delivered to me. But I don't understand how my order reached tinsukia which comes after destination station ie Dibrugarh. Today I am very much upset because inspite of their assurance I have not received my order yet. Now they are displaying in their tracking info that my order was damaged. Now I must say that this Gati Kwe is one of the worst courier service I have ever met. I have been purchasing items from amazon since 2015 i have never faced this kind of issue with any of the courier services. Now I must say amazon should blacklisted this Gati Kwe courier service. Now I am feeling uncertainity wether I will get my product or not. As I need my product urgently so I request you kindly confirm me wether I will get my product or not if yes then when or if not please refund my money at the earliest. Now I think twice before purchasing any item from Amazon. I am very much disapointed.

I ordered 3 lipsticks of Revlon streetwear on the documented discount of 47% Given MRP was 260 after discount it was 139.
But after the delivery I saw the product it's MRP was just 199 they are making fool o[censored]s. And They are not taking their product back and not giving any compensation.kindly do the needful.kindly find the screenshots below

There is no MRP on the product there is just a sticker in below image

I had ordered and cancelled a product in Amazon worrh Rs. 5690. Refund was initiated on 6/7/2018 and was supposed to reach my debit account on 12/7/2018. I havnt recieved my refund yet. The bank is canara bank. Following is the mail recieved from amazon. Please help me get the refund.
our refund of Rs.5690.00 has been processed successfully on 7/6/2018. The amount should reflect in your account by 7/12/2018.

The Authorization Code (Refund Reference Number) for the transaction is 284385.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for query.

I ordered a cookware product from amazon on 3rd jul 2018 at 12:22am tuesday and paid the money instantly via my sbi debit card but then cnanged my mind and i cancelled the order on same date i.e. on 3rd jul 2018 at 11:41am...and got a msg from amazon that refund sucesses, ...then soon after amazon sent me a text msg stating that..."Refund of Rs. 1299 issued on 3-Jul, will reflect in your bank by 7-Jul for Pvt. banks and 13-Jul for Govt. banks: Ref# 325856", ...but being a regular buyer of amazon i got disappointed when they still not transferred my refund money to my bank account...and did not help even further for the same...now i am filing this complaint...pls help me giving my refund back

Sir me 2 items order kiye the but order packet me bss 1 hi item tha but mujhse paise dono items ke liye gyee maine delivery boy se kaha ki isme 1 hi item ha toh usne kaha ki aap amazon pe baat kro so ma chahte hu ki ya toh aap mujhe mere paise refund kro ya items le ke jao nhi toh 1items aur deke jao hme nhi pta isme kiski glti h apki ya delivery boy ki

I had ordered rs. 849 /- duke shoe and my register mobile number is [protected] . today your delivery called me from mobile number [protected] and he has told me come I am in kabir nagar and get your parcel . which is 2 km far from my house So this type of your service I am very disappointed and due to this type of sech bad service please cancel my order . and take action on delivery boy