Amazon India Complaints & Reviews

I have ordered Jaybird X3 earphones.I received an empty box.When I call the customer care, they say that they have sent the package in Secured sealed bag and product is delivered and they can't do anything about it.I have asked them to provide proofs that the product box isn't tampered with before packing it but they say they can't do that as well.Please let me know what can I do.

Canara bank — charge dispute issue from canara bank

I am pankaj gupta
I have ordered jixing jxng 6-accoustic guitar from amazon buy using my debit card but that product is not compatible therefore i ask for refund from amazon and they told me that your refund processed from our side. But refund is not credited in my account.

The refund amount rs.2399-has been successfully processed on 12 june 2018 as per there message and the authorization code (Refund reference number) for the transaction reference #[protected] and transaction id #[protected] auth given by amazon.

Now they told me to ask to your bank.

Please do necessary action to get my refund back!

My account no[protected]
Credit card no-[protected]

Canara bank at paschim vihar
New delhi-110063

Regards.
Pankaj gupta
Mob no-[protected]

I ordered an IBlason Holster Case for Samsung Galaxy Note 8 from amazon it took 15 to 20 days to deliver and when I received it it was Tamdan Shock proof case, which is completely different from the title, description & images of the product in amazon.in (https://www.amazon.in/gp/product/B074W3WBVC/ref=oh_aui_detailpage_o00_s00?ie=UT...⇄
I contacted Amazon they said as it is a 3rd party company you have to wait for two days the seller will contact you. Is it justified after waiting for so long I got a fake product and also I have to wait more now.

Warner bros tweety plush 17 inch (Mbe-wb107) 100% imported item was purchased in march 2018. And refund was insisted by amazon on 11th of march 2018 and they text to me it will reflect in my account before 22 of march. But amount never reflected in my account. I have call amazon and bank so many times. Bank told to me please give is 16 to 22 digits reference id but amazon provide me 4 digits reference. After that so many times i request to amazon but they never help me to get out from this situation. Even always amazon customer executive suggest me for complaint against bank on cms. But bank also close this one time and after more discussion with amazon i filled the same again. But still there is no update. Amazon executive always give many solution but they can't do same by itself. This is so much headache. They should resolve customers issues but they never try to do for these cases. I just want my amount and card advance payment refund will resolve by amazon so that any another customer will face it.
My contact is [protected]@gmail.com and contact number is [protected] and registered mobile number with amazon is [protected]

I have ordered the back cover of lava a52. Till now it was not not delivered and i could not view the tracking.
I have a message that it can't be delivered.

We could not deliver impactica back cover for lava a52 as we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/1IgGaa7

Please do the necessary things.
Or refund the money.

I have purchased an item on amazon india on 10th june 2018. Payment was done online by using Debit card. As per the website, product was supposed to be delivered on 15th june. But it is not delivered yet.
When enquired with customer care executive, he replied that product will be delivered by 21th june 2018. But it is still not delivered.

I want it to be delivered by today itself. And i want compensation for the delay and such a bad service.

I order a product from amazon and i return it same day when it was delivered now nobody is coming for return pickup and the customer care executive is telling me we can't do anything i told them to refund me but they are saying we can't product is with you i mean i am not an evil person who kick courier boy he is not coming thats not my fault and these guys aren't helping!
So please someone help me

Package is not received but got message that your package is delivered to you. Even status on amazon app also changed to deliverd. But actual no one has delivered. I got call from no. [protected] regarding confirmation of address but no one has come. Even i got this message

Delivered: your package with vaamsi chiffon printed saree (Empress1140_red_free size). More info at http://amzn.in/hGYHZ5k

I have ordered mobile phone from amazon with order id[protected].. They have sent me defective product as i m not able to listen any voice from the receiver. Now i m requesting them to please either exchange or return my product. As they have 10 days replacement policy. They are denying from replacing or returning the defective product. I want my money back.

I ordered travel bag worth Rs. 1520 on 19th June 2018 (order id:[protected]. as a prime customer order delivery on 20th June. on 20th-morning delivery agent called me without informing when was in office. I told him to I will take it on the evening on that day. when I called him in the evening he showed his attitude. he says that this is not our service to give an order in your free time and as I requested he accepted to deliver at same place near my address around 10 pm. he didn't come. I called an Amazon executive to report this, he said it will deliver before 9 AM on next day for his ratings. so, i waited again. but delivery not came. I didn't call delivery agent because he was speaking very ridiculous at me. Again I called Amazon executive, same repeated again that it delivery today for sure, 100%. lastly, i called to the delivery agent he said that your delivery went back yesterday what are you waiting for. these amazon agents, the delivery executive had played a huge game with me. ### lot of time waste and that delivery agent scolded as I am his servant. this is very bad, I am unable to anything, just I am the joker in this game.

I have ordered the above item and paid the amount. It is informed that the item will be delivered to me on 16th June 2018. But the same is not yet delivered and your site shows that the item is delivered. You are requested to deliver the item immediately or reimburse the amount to me with interest.

Yours sincerely,

VIJAYAKUMAR N

I had ordered a world cup t shirt (Order#[protected] that was supposed to be delivered to me on 20.06.2018 a text message confirmed the same.
The delivery guy denied to deliver the parcel saying it was with some other person and updated on the system that delivery attempted but parcel held back for payment .
Parcel was never delivered by the guy Asif([protected]), who denied delivery on 20.08.2018 and 21.08.2018.

Tried locating my parcel and unable to do so

Customer care team can't figure out why can they not deliver it today as promised?

Pathetic delivery service by amazon where the delivery guys are least bothered to make the delivery on time putting customer unavailable from their own will

[protected]@hramazoncare.com
and
amazon.in.[protected]@gmail.com

..I have applied job and i have got message that i got supervsior post from above mails...they said to pay 1550 for courier charge and then job will be given in nearest amazon store..and even they said that if you dont have more money send some of the money first..is it real friends?? Please help me??
I have sent amount 1550 to this given account number:
[protected]@hramazoncare.com
State Bank of India
KUNDAN KUMAR
A/c-no-[protected]
Ifsc code/-SBIN0017417
AMAZON. IN
Amazon.in
Dear candidates, send your resume, I'd proof, one photo and last year qualification decuments on this mail id- amazon.in.[protected]@gmail.com

Dear sir/mam

Amazon says that they have made my refund of sum of rs 719 and I should contact my bank(PNB) but according to PNB customer care no refund has been received in my Pnb account from amazon.

PNB account no. [protected]

MAIL FROM AMAZON INDIA

"Hello,

I am sorry to know that you have not received the refund for order[protected] and your bank is saying that the refund is not processed yet.

Please do not worry as it is our duty and responsibility to take care of our customer interest and money as well. Let me try to assist you with the best of my efforts.

I've checked the details and can confirm that the refund for this order has been successfully processed on Saturday, 9 June, 2018.

The refund reference number for the order is 75503728161020582841428. I would request you to please contact your bank with this reference number and you will be able to locate the refund.

If you still don't see your refund, please contact your bank customer service and dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Please be assured, once you will file a charge dispute, you will be able to locate the refund and refund should be credited to your bank account soon.

I realize that at this point of time asking you to contact your bank with this reference number would be disappointing, however, I hope you understand that it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

Thank you for your understanding and cooperation. If there is anything else that could be done then please feel free to contact us. Be assured that we are here only to assist you and to prevent you from bearing any loss.

We value your correspondence with us and look forward to see you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Amit S
Amazon.in

"

Regards
Akshay Pal Singh Duggal
[protected]

I never received the product nor refund... For which i am contacting amazon team from last 1 month.

This is the way you are treating to customers??? After passing 1 month you guys are not able to refund my money and asking for more time n time...

See we trust amazon not third party (Seller)... If seller is not responding you, its your problem, why customer is suffering.

I ordered a few days back. The order number is[protected]. I ordered because the product was showing me on the interface. But today i got a call from the seller to cancel the order as it's out of stock. If it was out of stock then how come it showed me on the interface and why did it allow me to order! I'm a prime member. I'm not satisfied...

I had purchased saregama caravan on 27th may, 2018 from amazon and returned it back on 6th june. The pick-up of the product had been done on 7th june and post that received a mail saying that my refund has been initiated from amazon. The other refund mail mentioned that the refund will be reflected in my account by 14th june which i didn't see it yet. Made 2 calls everyday to amazon asking for help, the only sentence they say is fill an online dispute charge form which is not available online for central bank of india, called them back as i didn't find the form at home branch of the bank nor the 4 customer service representative of the bank knew what a dispute charge form is. I tried asking for other optional help from amazon still they say we cannot do anything in this case, which gradually leaves me without my refund money that is rs.6240. Visited the bank, spoke to the bank manager, they all kept saying "you purchased it from amazon, so how are we supposed to help if you didn't receive your money from them. Tried giving them the refund transaction number still no use as they can't track it.

I'm clueless as what has to be done, cause central bank of india as well as amazon has left me helpless. I'm attaching all the mail sent to me from amazon with the order number of the product, the date of purchase, return date and amount to be refunded.

Hoping this helps me with this issue.

Regards,
Bhagyashree varma

Dear sir

A refund of 948 rupees was successfully processed on 12/6/2018 to my account by amazon. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
My refund referance number -[protected]
My account no is [protected]
Regards,
Anujshahdeo

As i have ordered a product from amazon and have returned it so there was refund amount initiated from their end on rs. 2489.00 on 31 may 2018 and the reference no is:[protected] but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this. As per them as lodged complain on its still in pending no action is been taken. As per amazon they instructed to file a charge dispute but wen i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Then again yest i registered. Please look into this matter as its very serious.

Sir, i ordered a phone named redmi 5a from amazon.in on 16.06.2018 at a price of rs.5500/-. The expected date of delivery was in betwen 19-22 june. But today early morning i got a message from amazon company that your order (Having order no -#[protected] has been cancelled and if paid amount will be credited to your account. I checked my amazon account and i found that order has been cancelled and amount refunded to my amazon pay balance worth rs.5500/- than after i consult without delay to amazon customer care (Executive supervisior shri kundan jee) regarding this matter. The customer care representive explain me about that, the seller was unable to dispatch the product on time so, i cancel your product. When i ask from him about the solution of this problem than without any hesitation he told me that you will have to book the order again.
Now, the problem is when i book that product (I. E redmi 5a) the price was rs.5500/- and at present the increased price is rs.7800/- approx now the difference of price is too high to pay or manage. The company knows very well about this price difference thats why they cheat the customers. When i briefed them regarding this problem they again advice me to order the product again and also explain that there is no provision to reorder the same product from their side. Now, it is very critical condition/ painfull experience for me to handle this situation because i already promise some one to deliver the product as a gift from my side on special occassion and on expected date, but since the product is cancel by the amazon company by himself it is against my reputaion and mental harassment.

At last it is my request to take this complain seriously and take quick and strict action against the company so that in future they donot atlest try to cheat any one more and regarding my problem the company should pay the fine against my order.

Enclosure herewith supported document related to refund of amount and including order no.

Thank you...
Prashant singh
[protected]