Amazon India Complaints & Reviews

I've cancelled an order and by default got applied for the refund as I've paid for a product which is of INR 35, 000.
I got their emails and texts saying that the refund was successfully processed and another one saying that it has been refunded and should finally reflect it on the card that I've used for the purchase. I checked my account and it isn't showing the refund amount so far. It has been 5 days now. I don't want my money to get stolen.

Order#[protected].

Ordered the above mentioned mobile phone on 05th Jul'18

Flash Not working from 01st day. Minor scratches

It was ordered from GGN for a friend in Meerut

Now to get it replaced I am not getting a technician visit

Charging for a Faulty Product and delaying replacement is pathetic customer service

Below is the email from Amazon

Hello

Greeting from amazon!

I am writing this mail regarding the conversation we had today over the phone for you order#[protected].

I do apologize for the inconvenience that has been cost to you.

I will surely create a replacement for you but to proceed for the replacement i need a valid documentation.

For which i will request you please send the images of scratches on the phone with the IMEI number to the below email id:
[protected]@amazon.in

And for the camera issue, i will request you to download the blancco diagnostics application from your account.

I hope this will help you.

Warmest regards,
Prakriti

Amazon.in

Sir, my name is Krishna, I have applied for supervisor post in quikr website, after few days I got a mail in that from Amazon. Com ur selected as supervisor in amazon industry u pay 1550 for deposit amount, I believe it is true the concerned person give his AC no, I pay to his account, next he say for account Starting in Icici bank salary account pay 5050 to my account, all are online only I pay 5000 OK I get the job I was happy but next he said for courier charges pay 3500 to my account and call me I sent all job order ID card and other things I sent it in courier I have this time only a doubt for courier this much charge I contact amazon customer service but no one give proper answer, then one person says in amazon then I chat in help centre they said this is fake not true in our concern now I lost my money, kindly help me

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Order ID: [protected]

Few days back, my ordered item came home and I swiped my card, the delivery boy told me it's not working ...and asked me to pay the product amount which is 169 rs..I payed cash and he left...later when I checked my mobile, I got amount debited notification from bank... immediately I called delivery boy and his response was bad..basically I had payed 2 times for the same product...the delivery boy purposely cheated me..take necessary actions..
Paid: Amazon Seller Services Pvt Ltd.
Receipt: http://eze.cc/r/o/4O9DGe5c
INR169.00
01/07/2018 17:18:39
Card:*5321
Auth:013459
RRN:[protected]
Inv:1486

Mr.shriraj patel [protected] call me but that time i am busy so i call him after 1 hour he told me you pin code is wrong but at same day one another package is delivery very grateful .he is taking very ruff and useing bad word..i request Amazon company kindly you product is great and delivery system is great but this kind of delivery person is toooo bad .i request take nassary action on it.

Sir i have order a baby pamper on 1 july 2018. and delivered by 6 july 2018 by amazon transportation services. but on the day of delivery date they cann't delivered a product. when i tries to contact with courier boy they reject my phone call and switch off the mobile . i have tries many time .but they cant respond. at 5 pm the false update was made at Amazon site that courier was unable to contact the recipient. but on next day the same procedure repieted by amazon courier service.and cant delivered the product. i tried many time to contact him but they cannt respond.

I am susanth prasad from Port Blair, it is the complaint against the service of Amazon online shopping company, they offer their prime member free and fast delivery by Amazon courier and I am a prime member of Amazon since last one month, but as they promised I didn't get any fast delivery, only few items were delivered by Amazon courier at my home and others by blue dart courier and blue dart didn't deliver it in my given address and I have to pick it up from their office i.e. 10 km away from my home, I already registered complaint so many times in Amazon customer Care but no action taken against them, still I am facing the same problem with my item.

Dear sir/madam
this is satyarth saurabh, amazon id no. [protected] have booked an item on 18th june for which i paid huge ammount .
now amazon is delaying my item so that i cancel the order .
i talked to customer care they say u cancel and money will refunded in your account.but reason is who will pay my one month interest?
amazon is using public money and after refunding wothout interest.
dear 20 days is big duration and still counting for further next week.
kindly take the necessary action on this not for me but for others.

I ordered aroma oil burners in 3 quantity from amazon on 30th June where in the expected delivery was mentioned as 4th July.It was my daughters first birthday on 5th July and ordered this product as a return gift.
I started calling the customer care team at 4th july's night to request a little expedite delivery. No one has given me clear picture where the product is as on app it was showing as OUT for DELIVERY since 4th morninng, the contact mentioned for delievery agent was not reachable...
I seriously made every possible request but every one was giving me fake promises that you will recieve it by this time or that time.i spioled my party, faced shame as i was unable to arrange the return gift.
And I was amazed when i saw the status on 6th july night was "Delivery delayed on customer request".

Dear sir i order a product portable by deals india 7.8'' 3D features portable tv on date-20-jun-2018 delivery date was Dt[protected]. Cancel on Dt-29.06.18 then i call the custmer care for refund thay say wait 48hr we will be do refund after 48hr i again call the custmer care again say wait 48hr . After 48hr again call the custmercare say wait 24 hr but nut refund the money.

I had bought an oneplus 6 from u through amazon but. It was not delivered on expected time .i am so dissatisfied withu your service. This incident had occur twice with me between 27th june to 6 july 2018...no proper response and my product is still not delivered.i want. It to be delivered as soon as possible.please slove the issue as amzon is saying that problem is from ur side . I am realyy dissatisfied

Dear sir,

I Request you sir please help me
I lost my money due to fake job offer in olx.in

Job Name:Amazon supervisor job
Web site:Amazon.in

Some frauds have posted a fake job ads in olx. I have recieved a message on my mobile number from Amazon on 4th July that Amazon has accepted my job request.
On the same day I got an Amazon application form and job offer letter through mail. I've submitted on the same day and on 5 July they told me to pay Rs1450 as a uniform security payment. After paying them they asked me about my shirt, pant and shoes size telling me that they'll send me on 6th july to my address through courrier with a joining letter.

amazon.in bank details for security deposite
A/c name:SHOBHA DEVI
A/C [protected]
IFSC CODE:SBIN0013209
STATE BANK OF INDIA

I have deposited 1450/- to given bank details on 5th july 2018 and send the deposited slip to [protected]@amazon.in

Amazon adrress: Amazon India Private Limited (Corporate office)
2nd floor, Safina towers
Opposite to J.P Techno Park
No.3 Ali Asker Road,
BANGALORE - 560052
Email:[protected]@amazoncare.in
Email:[protected]@amazon225.in

please help me research this issue so that other people would be aware.
Thankyou
Name: Banjoplang Lyngdoh Nonglait
Mobile: [protected]
Email id: [protected]@gmail.com
Dated:5 July 2018
Place: Shillong, Meghalaya.

Hi Team,

My name is Saikrishna Katta mobile number is [protected].
I have ordered one product in Amazon,
Order I'd is[protected]
Amazon people saying that the order is delivered on 30th Jun 2018 but order is not delivered to my address and second thing I didn't get any call from courier service regarding delivery.
I have ordered above product on 15 Jun 2018, till now I have not received my order, It's been 20 days from the day of order.
Amazon people are not responding in a proper way.. When I call to the customer care They are cutting the call with out a proper conversation.

Customer service number is [protected]

Please do the needful

Thanks
Saikrishna Katta

I have ordered the product on 23-jun-2018, expected delivery was 27-jun-2018. The tracking showed updated till 23-jun-2018 and then i got a message on 1-jul-2018 saying that i can order a replacement.

I did place the replacement order for the undelivered product on 1-jul-2018, expected deliver was 5-jul-2018, tracker showed updates till 3-jul-2018 and now, it says the delivery is delayed.

Order#[protected]
I am not sure where the shipment goes post it reaches the nearest facility in bengaluru. The customer service team always promises me that the shipment will be delivered. But, it never happens. This has left me with zero trust on amazon and hesitant to order anything further with amazon.in

If you guys are overwhelmed with your huge customer base and want to accept such lapses from your team then thanks, may be i will not followup.

I had ordered a mobile through Amazon on 26th June with assured delivery on
27th June which was to be gifted to my wife on that special occasion of Vat
Savtiri Festival.

I have waited from morning to till evening for the delivery because I got
the message also in morning.

But till evening it was not delivered so I called your customer care
representative, he told us to provide delivery till night but product was
not delivered and false update was made at Amazon site that address was not
proper without reaching to us.

Consequently I was unable to gift any thing to my wife at that occasion.

Second day on 28th June, before taking delivery of mobile called to your
customer care executive and told all that ask for return, he told that you
can take delivery right now and return it till 7th of July.

So I had took the delivery and try to give gift her, but she completely declined to take this gift because occasion had already been gone.

Now when I am going to return the product company's customer care
representative are declining to return and telling it is not under company's return policy.

What is the meaning of it?

Amazon must have to return it because it's not my fault if their executive make
any false commitment and delivery person make false update.

Why I would have took that delivery if he clearly told that product is not
returnable after delivery.

Please help me.

Pankaj Jain
[protected]

Refund matter

Already given complaint.

But not respond..

* Greetings.

Your complaint has been forwarded to Amazon India customer service. You should receive a reply from the company representatives within several days.

Every day and time when I communicate to customer care they told me to wait for 24-48 days and nothing will happen till[protected] to[protected]

I ordered a purple colour palazzo from vaidehi creation women'ruffle pants split high waist maxi long crepe palazzo overlay pant skirt on 24th june 2018 from amazon. When i received the item on 30th june 2018 i got a red one instead of purple. I am totally disappointed with the purchase. So on the day itself i requested for a return. On the next day (Ie., 1st july 2018), the amazon executive collected the product from me. When i checked the return/refund status in my amazon account, there mentioned a refunding delay of 3-5 days so i'm waited for that and i also received some sms alerts occasionally.. Yesterday i received a sms that today (Ie., 5th july 2018) the refund will be processed to my account. But till now i didn't received my money back to my bank account. What's going on? How can somebody continue to buy products from amazon without fear when you people stay irresponsible like this?
So please consider this matter.
Thank you!

I order a shoes but Amazon send me a wrong colour shoes so I exchange the prodect and Amazon said me that ur new shoes will come in 24 hours than I track my shoes there is written my shoes deliver to Friday so next day I call to costumer care and I tell him my prob he tell me I will ur prodect will deliver as we can soon and today I get deliver boy number and I call him to ask what time I get my shoes so he tell me 2 clock so I ask him I can get my shoes before 2 clock it's urgent so he tell me I will try than my shoes didn't come till 2 clock so I call her again so he tell me u want to wait more 1 hour so I told him it's urgent I told u so he told me Kya kare 1 hour ruk na padege than till 4 clock he didn't come so I call him again so he get angry on me and told me bar bar call kar ke parashan mat karo mujhe or time laga ge mera app nhi chal raha I told her costumer ke sath aise baat kar te ho toh he said yes so I told him I will complain so he said go and complain I don't care I don't like this sorry to say Amazon ur prodect is nice but costumer service is very bad

Refund matter

Already given complaint.

But not respond..

* greetings.

Your complaint has been forwarded to amazon india customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
Consumercomplaints.in team
We are here to help

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Dated : 30.06.2018.1046am

Hi,

My name is shashvat gupta and i want to know about my amount status which is initiated from amazon on 27/6/18 and told me that it will be credited within 3-5 working days but still i am waiting the money regarding this issue i have already contact to your customer service but their is no response regarding this.

My bank account details are:

Account no: [protected]
Account name: shashvat gupta
Ifsc code: barb0fatehp

The refund for the order[protected]

The refund reference number for the transaction is hsbcn[protected].

The amount refunded is the on account no[protected] which does not exist since it is a bank of baroda account so it must be of 14 digits bank will not help me out until the money is credited on any account of their bank so kindly help me out and try to fix it as early as possible.