Amazon India Complaints & Reviews

My phone isnot charging. Since it is nano phone it is difficult to repair in my city. Therefore i was call to customer care service, when i talked with them they said to me that they was help me, and send a mail to sibly india(seller) and they will alos contact me. But any one donnot either call me or mail. Although i was talked with them many times, And they will block my call.

Ecom express is now worse services now. My product out for delivery till 3days but i don't get any call from courier. I was received recently 3days only msg about your item is out for delivery. And when i call the number which is maintained on sms. Getting no response. I was complaint 2times for same order, really good job ecomlocal.Tracking ID[protected]

Yesterday my ordered item came home and I swiped my card, the delivery boy told me it's not working ...and asked me to pay the product amount which is 169 rs..I payed cash and he left...later when I checked my mobile, I got amount debited notification from bank... immediately I called delivery boy and his response was bad..basically I has payed 2 times for the same product...the delivery boy purposely cheated me..take necessary actions..
Paid: Amazon Seller Services Pvt Ltd.
Receipt: http://eze.cc/r/o/4O9DGe5c
INR169.00
01/07/2018 17:18:39
Card:*5321
Auth:013459
RRN:[protected]
Inv:1486

Dear sir, i am (Kamal biswas, phone no. [protected]) your old customer. I make refund requested on jun 9, 2018 which was accepted by you. I returned the parcel of tagline women’s cotton silk saree, due to have no blouse peace with this saree. I returned the parcel by speed post on[protected] from farakka barrage post office and i seen to track consignment that my parcel was delivered to the appropriate address as { tagline silk mill, sy, no. 76-77, flat no. 1408, 14th floor, old bombay market aprt-silk co-op so umarwada, surat, gujarat-395010} on[protected], but till now today is 28/06/2018, you are not refund my money to my account. I am so disappointed with your behave. Hence, it’s requested you to please take immediate action from your end please.

I have created product order from Amazon. Order No :[protected] it was W shaped helmate security Lock. today i got the product but it was missing some part like there is no key to lock the item. and and for supporting some nutes.

This is secod time had issue from amazon previusly i return incorrect item
OrderNo :[protected].

Same product i am ordering two times but again they failed to correct deilived product. i really disoppointed from amazon service .

No one caring the customer issues. this is poor service from amazon.

No i will not order from amazon.

Look at the below image there is no lock. and how to fit without any surface.

I have ordered inverter type voltas ac for april 17, 2018. But getting my hand non inverter type ac. So i have returned and request to refund for this product. From amz side they tolsd your amount refunded to your bank account and they give ref id. But till now i didnt get any refund amount. Please file complaint on my request and refund as soon as possible.
Order id:[protected]
Value:32490/-...

Amazon you suck!! Your delivery guys are not responsible and the vendors you tie up are fraud they send broken devices. Your support Daya should be taught to give proper information and he also tried to threat me for asking my money back. If I don't get my money back I am going to sue you guys and drag u to court.

Maine jo book booked ki thi wo nahi ayi uski badle koi dushri book bhej di. Aur amount se adhik paisa le liya. Jab maine ghr main count kiya tb pta chla ki delivery boy paisa jyda le gya. Aaj hi delivery honi thi abhi tak nahi hui. Koi aur send kr di. Ye bilkul galt hai. Isse to aacha kam flipkart ka hi koi mistake nahi hoti. Ye amazon wale aise hi krte hai kya? Call kro to uthte nahi hai.
Maine alg alg book booked ki thi amazon ne sab ko ek sath kr diya. Ab book cancelled krne main problem aa rahi hai. Cancelled kto to ek sath 3 book cancelled ho rahi hai. Kya service hai bhai samjh nahi ata.
Amazon meri problem solve kro wo bhi jaldi.
Apki baju se kitni problem hoti hai. Pta hai.

Order no. [protected]-5505943 dated 24.06.2018
Invoice no.[protected] dated 24.06.2018
Item - spy pen camera
Shipped by grow more enterprise
1/6878, top floor
East rohtash nagar, shahdara, new delhi 110032
Phone number [protected]

Complaint :
1. The delivered packet does not have any gift item as mentioned in the invoice.
2. The product is totally defective - does not work.

I ordered boya by m1 mic from amazon and battery was not present in the box. So, tried to return the package and called customer care. But the lady whose name was mathili asked some security questions, i answered all of them but she continued to asked more questions. I told her to transfer my call to your senior representative but she was totally unprofessional and disconnected my call.

I had ordered a laptop from amazon (Order #[protected].in on 17th jun 2018. The item was to be "guaranteed delivered" by 19th jun 2018. By the afternoon of 19th jun 2018, i got an update that the item is delivered. I complain about the issue to the customer support regarding the issue and i was told the issue is escalated and would be resolved within 48 hours.

When i didn't get any update on 21st jun 2018 i called the customer support regarding the same, i was informed the investigation is going on and they would require more time. I was mad about this and the call was transferred to the specialist department where they informed me that there is no escalation made till now. So he raised an escalation and i have to wait till 5 working days for a resolution.

On the 6th working day evening, i have to call as i had not got an update. The specialist department again told the same thing the investigation is going on and i have to wait for 3 more days. I ask to connect me to their senior, at first they were not ready to further escalate, but ultimately they connected me to the leadership department. Where the executive again told to wait for another 5 working days.

Now its been 12 days i have been waiting for a resolution for a product which is suppose to be guaranteed delivered.

Kindly suggest further actions as i didn't see a result coming out of this.

Details of product:

Laptop: lenovo ideapad 320
Cost: 43, 390/- (Exchange item)
Date of delivery: 19 jun 2018
Complained on: 19 jun 2018 (Item not delivered and marked delivered)
Escalation made: 21 jun 2018 (After multiple calls)
Further escalated: 30 jun 2018 (After completion of previous escalation timeline of 5 working days and no resolution)

Current status: the item is still marked as delivered in my account (No one bothered to update the status). 2 escalation made no resolution, still waiting for an update.

Ecom express is now giving poor services, ecom express courier boy not received call, and very unreasonable and careless. Always late delivery. And i want to do complaints about santu mukherjee joypur hub. This person is a valueless. I request to ecom express that please next time you give my pursel to another gay. I am not satisfied with santu mukherjee. My order number isWWW.AMAZON.COM "cod" shipment awb[protected], and ecom express courier boy contact number is [protected],

In the description of this product it is clearly mentioned LG 360L 4 Star and I received 3 Star. Now the resolution which I received is that they are asking me to cancel this order and get the refund which is not a proper solution because then I have to suffer and the offer, cashback and the price of this product which I have got will be lost for me. Rather I would suggest Amazon to replace 3 Star with 4 Star or may refund me the price difference between 3 & 4 Star which is at least ₹2000 or above.
Your Amazon.in Order #[protected]

I have ordered the Product on 23rd June and it was supposed to be delivered by 29th June. i called the customer care but they said it will be delivered by 30th June. But they are saying it will be delivered by 6th July.
They are not at all focused on delivering the product on time.
I have to gift it to someone and its already late.

I am facing incovenience due to the delay.

I had ordered Oppo Realme1 phone by Order #[protected].
After delivery, I realised it has no selfie flash. I requested Amazon for a return and refund, but they refuse to take my request citing company policy. As per their policy, they cannot take unboxed/unopened product. Ironically they take back a damaged / defective product happily.

It is a simple issue wherein Amazon could have initiated a return by taking possession o[censored]nboxed phone and bill. I had agreed to pay packing and transportation costs.

The phone is in great demand and frequently out of stock on their website.A return could have certainly given them and the seller an opportunity to sell again.However unfortunately, Amazon has behaved like a mere online seller. Today, even Flipkart, Snapdeal and Tatacliq happily accept an unboxed/unopened product.

I believe this is an injustice to genuine customers. Please redress my grievance.

Thanks & Regds,
Shardul Jani

My name is gopal shai as i orderd mi y2 mobile phone date on 26th june after confirm my order 27th is my delivery date, but continuously 27 to 30 we follow up my order they continuously post phoning without the reason, still not received everyone saying will try and nobody is giving reason of delay. And they provided courier agent number - [protected] name is saddam bappon after so many time i tried the call he is not responding only there is fake create the number still completing 4 days they are not provided the solution???

Hi

Iam madhu babu yanamandra..

Order no :[protected]
It was cancelled due to seller problem.
Amount : rs.16065/
I have received refund mail from amazon on 15.06.2018 at 1.47 am
Transaction id no[protected]
Till now i haven't received any refund amount as rs.16065/- in to my card.
Kindly solve this problem on emergency basis.
Regards...

Madhu.

I had made a purchase a credit card holder dahsha leather credit card holder wallet with 13 slots for men & women - brown thru online on sunday 24th june & given product to be delivered by 26th june but its is not yet delivered. Now they are offering for refund. For which i have to wait for another 15 days to get refund. Which is completely unacceptable.

I had ordered redmi note 5 pro (64gb) (4gb ram) (Gold) mobile from amazon on 17th june 2018. The order no is order#[protected]. Whereas on 22nd june 2018 i received a ghadi detergent cake with packing of amazon. There was no invoice no product detail anything on it. Since i had already paid it during booking (Through my debit card) i had no choice of verifying it in front of the courier person. I immediately lodged return and refund option for my order to which amazon denied and told me that they will investigate and revert. On 29th june 2018 when i called them on their customer care they said that they have delivered the right product against my order and hence no refund shall be done. I have written them enough mails right from the day of delivery with photographs of the incorrect product received. But all in vain. They didn't even shared me their investigation report. I am going ahead with legal complaint against them. However want to voice out my ordeal on every possible platform since i have been cheated by amazon. Please help me in every possible way.

1. I ordered a toy car for my kid. (Order #[protected] from amazon india. It twice got delayed by 2 weeks. Then replacement request was raised by amazon itself and that also got delayed by 1week. My kid's bday was spolied.
2. Next, the product that was recieved after long wait was faulty. A mazon denied to arrange the pick up of return. After number of calls with amazon i myself had to arrange the courier. I used the courier suggested by amazon itself. Amazon gave me assurance in mail that any courier charges incurred will be refunded. I sent the scanned reciept provided by courier on amazon email id which they mentioned me in the mail.
3. The trouble is not yet over - after waiting for 1 month for the refund i myself called amazon to know the status. Now they tell me courier cannot be processed as there is no stamp on reciept though the reciept is on the letter-head of the courier service. Nothing was ever mentioned in written or oral communication by amazon. Also, they tell me this when i myself called them instead of they informing me earlier.

This is how they spoiled my kid's birthday!
The trouble series of 2 months is still on. I am worried if i will get my courier charges refund.