Amazon India Complaints & Reviews

I had purchased haier 320 ltr refrigerator from amazon on 7th jun, 18 and full payment of rs 26, 999 was the same date and was promised the delivery by 11th jun’18. However i received a message on my phone saying on 9th jun’18 stating “your refrigerator is out for delivery and will be delivered today end of the day.” later message i received that as per your request the order has been rescheduled, after seeing the message i called the call centre and register a complaint mentioning i did not request for rescheduling the delivery.

I again called the call centre on 10th jun’18 on delivery status, i was informed that you have requested that you would be coming and picking the refrigerator from warehouse. It came as a shock to me.

Even calling today (12th jun’18) call centre executive is asking to wait for 24 to 48 hrs. This after surpassing the promised date (11th jun’18) of delivery and even now i have not been getting proper response from anyone from amazon. I am also not able to cancel the order as they will be able to only after the product reaches amazon depot.

I request take a stern action against amazon as the do not have any escalation matrix nor amazon have a clue why there is a delay in delivery. I also want a compensation on this as i had bought this refrigerator for my parents who are in their 70s and sold their old refrigerator.

Regards,
Kushagra
Mobile no. [protected]
Email. [protected]@gmail.com

I had brought some items from amazon.in on 9th july 2017 and the product was of not good quality, hence i returned the order. The refund was initiated but no further procedings was seen. The amount of rupees 699+ 3278+1200 was to be refunded in my account. The amount has not been refunded till this date.
I tried calling the cutomer care number but they didn't provide me with anything useful.

I ordered redmi y1 order no. Order no:[protected] but i got wrong product i returned it on provided address by dtdc courier tracking number is z56902699 product is already delivered so many days they people were saying we didn't get the confirmation from warehouse so wait for 5to7 working days now they are refusing to give the refund they are saying that product is returned to wrong address when i have all the details that product is returned to amazon warehouse also dtdc courier confirmed that address is darshita electronics
Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
Resitered mobile no. Is [protected]
Mail i'd [protected]@gmail.com

Returned the following item under return scheme:
1 : seagate new barracuda st1000dm010 1tb 64mb cache sata 6.0gb/s 3.5" hard drive bare desktop drive latest

Return creation date: 24 may 2018
Return authorisation #: drnzthp9rrma
Order #:[protected]

Ship carrier amazon transportation services
Tracking number: [protected]
Status: returned and delivered to seller
Signed for by: earth syscom pvt. Ltd.

Return item delivered to the seller on[protected], but refund not yet been made by crediting in my amazon account till date (I. E.[protected]. Please help to refund the amount

I returned a bag pack but return amount does not reflect till now in my account.
Account no. [protected]
Card no. [protected]
Date of purchase is 14/may/2018 from amazon.
Date of cancellation is 16/may/2018
Date of return to amazon is 18/may/2018
And return reference id is[protected] which is initiated on 20/may/2018
Amount of return is 918.00 rupees
Please solve this problem so i can get my 918.00 rs.in my account.
Its been a long time but i did not get my money back till now.

I had placed an order on amazon.in on 1st june 2018 and had paid for the product and a delivery charge. The promised delivery date was between 7th june and 9th june 2018. However, on three separate days: 9th, 10th and 11th june, i got messages saying the product could not be delivered because they couldn't "contact me". This is a white lie because no attempt was made whatsoever to contact me. I contacted amazon customer service five times, only to receive empty assurances like "it will reach you by the end of day" etc.
Order number: #[protected]. I have wasted a lot of time trying to contact your delivery agents. It is not befitting a global behemoth like amazon to make customers struggle like this to get what they've paid for.

I placed an order for a microware on the 13th of may'18. I waited for the product for two weeks and it got cancelled without any notification to me. When i checked amazon, it said that "the customer refused to accept the order." when in the first place, i was not contacted by anybody to deliver the product. I contacted amazon customer care, i was told that the product was not delivered to me because the package was damaged. This means that amazon updates the tracking status wrongly.
I was told to place the order again. I did it on the 1st of june'18. I did it. Again, amazon has failed to deliver it on the promised date and tracking is updated incorrectly saying the "the address is incorrect."
I spoke to the customer care again and the representative agreed that the tracking is incorrect.
So basically, i have been trying to get a microwave delivered from the past 1 month.
Amazon - i have a suggestion, please ensure transparency with the customer. We trust you. Please don't make us regret it. Wrong tracking information can be a case once in a while and not twice in a row. This is clearly a fishy case.

Hello i had booked jbl e15 headset from amazon with order number[protected] the amazon has billed the invoice with jbl headset but i got fake headset the courier from amazon is sealed but after opening it i got a opened box and fake headset of moto i was eagerly waiting for my headphones but amazon has did this wrong thing i need jbl headphones only i don't need amount i can go to consumer forum with proofs i need the delivery tomorrow only that to jbl e15 headset only...

I had bought 100% success business studies and i have returned it already. But i haven't received refund. I have also consult bob home branch by giving reference no by amazon i. E 74332748138813727799222. But branch says didn't received. And amazon says it already had refunded to bank. If i will receive my refund then i will take legal action.

I have ordered product which was cancelled by amazon itself and my amount is not refund. Please make my refund as soon as possible and my account is put on hold so please release my account from hold so i can check my refund status. My order of brush set of generic comapany has been cancelled please refund my amount which i had paid from my debit card as soon as possible...

Sir, i buy a product on amazon but some reasons i cancelled it but the refund was not credited to my account i contacted the amazon customer service they told that we send money to the bank on 28may2018 but till the money was not come
My account number:[protected]
My name:boddana ramarao
Branch:srikakulam main branch
And the amazon provide me the reference number.
Reference number:091757
Please refund my money fastly... Please

Realme1 oppo purchased on amazon with exchange offer on it.. After taking full payment saying scarch on mobile so rejected my order.. Hence if display or mobile not working condition they can reject it... Refund will take 10days time. Till then i can purchase from other stores.. Who will bear interest. Time.. Etc.. If our payment... Mobile:- [protected]...

I purchased a ucb mens printed shirt on 1st april 2018, making online payment of rs 1039. However, the size didn't fit me for which i returned the shirt to amazon collection agent on 7th april 2018.

However, it has been 3 months and countless calls to the customer care for refunding my money back. All my requests have gone to deaf ears and a seemingly incompetent customer care and amazon's stakeholders.

I hope the council takes appropriate action against amazon.

I had bought an item from amazon.in last month. I did not like the product and therefore placed a return request from the application. I kept on receiving text messages from the company saying keep the item ready for pickup and that the pickup would be done today. For many days i was receiving such messages but the item never got picked up. When the contacted the customer service to know what has happened, they said that the return has expired. I was shocked because i had placed the return request well in time. Just because it did not get picked up on time the return got expired. I was infuriated and so i again contacted the customer service and said that this has been a miss on their part and not because of me. They are now asking me to self-return the item by dropping it off to their warehouse. This is not what the customers expect from the e-commerce company that they deal with. There is a reason the customers resort to buying products online otherwise they can always go to the malls for their shopping. I have a relentless work schedule and now i have to go through all this hassle to return an item which did not get picked up due to a fault of the company courier service. I am sure after this incident i am never going to buy anything from amazon now. Really disappointed and frustrated.

I have ordered my iphone x on 12th may and also paid 85000 via debit card, its been now 29-30 days and still they didn't gave a positive response and even they lost the package which they aren't able to track..
I have already contacted them 4 times but they just keep on saying sir wait for 24-48 hrs u will get message regarding your new product or replacement.. But still now satisfactory answer came...
I'm really looking forward that this would help me out. And i have some call recordings and other proofs...

P. S: im attaching 2 screenshots in which you can clearly see the order date as well as the payment confirmation with mastercard

With reference to order no.[protected] i was booked 3 containers of 200ml kasamrit of red paper container, but amazon company delivered me 6 containers of 100ml kasamrit of green paper container, this is wrong product to me, it is requested that same product may please be returned or replaced immediately.
Amazon company do misbehave with me and it is wrong as per human right,

Necessary action may please be taken on urgent bases,
Thanks...

I ordered iphone 6 for my mother as a gift for mother’s day on may 21, 2018 and it says delivered at their website on may 25 but i never received it. I sent them an email on may 26 and told them that i never received ot, they said that sometime courier marked as delivered so just wait for 2 days. I sent them another email on may 29 and they said they are investigating from courier and will get back to me in 2 days. Nobody called me, then again i contacted them and this time they said that i will either get my refund or replacement by june 3. Nothing happened, contacted again and they said wait until june 7. I sent them another email on june 7 for around 500 words this time as i was so frustrated with their customer service and this time they said provide an alternative contact number and investigation is still going on until june 13 now. I clearly told them in my last mail that i can’t wait any longer and want my money back.

I ordered cap on 6 june, today i got my order, they delivered me damaged item, the cap was ripped from place to place.
1. Cap was ripped from the front.
2. Cap was ripped from skull.
It was very disappointing, they already dealy the product, when i got my product, they delivered damaged item, it was mentioned on the site that the order will deliver within 1 day

Dear sir/madam,

Attached herewith notice for copyright infringement of the film “aarti – the unknown love story”, producer, directed & written by ms. Sarika mahesh mene (Hereinafter “my client”) and released under the banner saraah creation…

Thanks & regards

Suhas d. Rawool
Advocate
Labour law consultant & practitioner
Office: siddharth chambers, 1st floor,
Opp. Gaondevi maidan, naupada
Thane (W) 400 602
E. Mail: [protected]@gmail.com
M-[protected]/[protected]

Hi my name is deepak bamaniya.
I have been an amazon customer for a minimum of two years and then i found a video on youtube to get free products on amazon. https://www.youtube.com/watch?v=OKkf8GbMra8
I tried this on my account out of curiosity and then my account got locked for security purposes.
I explained the situation to amazon account specialist via an email reply which i got from amazon which read as follows
"hello,

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our customer service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely,

Amazon.com
http://www.amazon.com""
I also wrote an email to [protected]@amazon.com but still got no reply.

I also have an amount of around 8200 inr in my amazon pay balance but my account got locked rendering it useless.

I tried this method for educational purposes only and not for any fraud or theft. I even explained this to amazon representative but i didn't get a positive reply. I need a proper response from them about my account and please unblock my account so at least i can use my balance

Registered mail id
[protected]@gmail.com
[protected]

Account blocked due to security reasons