Amazon India Complaints & Reviews

I ordered through amazon but payment deducted on jun 21 still not got refund they told to wait till fri jun 29 2018 for the refund of order total: rs.8, 990.00/- of the canceled order no:[protected]. Worst service ever from international company. On today 29 i called amazon customer service they told they will not share complaint no and told to wait another 5 more days

I had ordered for the headphones on amazon and the delivery had just neglected to deliver the package.
Complaining that my own address lies somewhere else even it is correct. I have ordered many before this but he is the one who argued for the correct address i had not even changed from addresses. By amzagent ([protected]) order no:[protected].
I'm very angry about it. If possible i need a clear apologise from him as he was very rood. And he's number appeared to be [protected] while he called me.

I'm writing this mail with big hope, because amazon india customer care make me forlorn.

I have tweeted after hapless from amazon, my purpose going to online shopping for save time and efforts., unfortunately product received in two pieces. Moreover, damage item now become my responsibility for shipment to seller, my money already stuck with you and again i have to spend money for traveling to courier shop and then courier, for which time required.
Order no#[protected]

Dear sir i am taotally unsatisfied with this service because i recharged 169 rs but after service provider told me this plan is not for me than i just want to know that whose fault is this when there is no any clearification about the plan and i had to suffered my rs 169 gone waste i should get unlimited call and 1 gb data per day for 28 days but what i got only data for 14 days really disgusting kind of service i am notgoing to use this service again and try no other one use this also.

Name : karthick
Registered email : [protected]@gmail.com
Reg: amazon service
Order numbers:
[protected]
[protected]
[protected]

I have ordered a product on amazon (20 june 2018) and the product went for delivery on 22 june 2018 at the end of i got a message from that "unable to contact customer" so i asked amazon about this fake update by the delivery person, they told that will look on it. And the next day same problem, so i complaint about this problem so one of the senior customer care people told that "place the order again and when it successfully delivered means we will pay you extra amount you have paid for the shipping" (Image attached), so i have placed my order and they said guarantee delivery on june 28 but again they didn't deliver it. I asked to customer care for delivery with at 5.30 pm and he said ok (Image attached), but after that i didn't get my product, so once again i asked customer care about this issue and they told that "we will try to delivery but there was a problem with delivery team and if guarantee date missed means we will reattempt [to delivery it on next working day”. But what i am asking means amazon collecting extra rs.100 for one-day delivery. If guarantee delivery date missed means it was amazon problem, then amazon should pay us as fine. But amazon says we will not provide, then why you guys are collecting extra 100. Very worst service, while i am talking to customer care they put my call on hold for 15 min after that simply they are disconnecting my call without any reason. Is this way amazon treat the customers? In my opinion, amazon license should be cancel in india.

Problems that i have faced
1. The delivery person not attending the calls.
2. Customer care putting the calls on hold for above 15 min
3. Without any reason customer care putting down the calls.
4. Fake delivery updates by the delivery person.
5. Threatening me by the delivery person (Evidence attached).
6. No guaranteed delivery.

(I have attached all the evidence and phone number)

I had ordered two ielts books from b2a uk on 28th may 2018. The books got delivered on 7th june 2018 but there were no cd which are very much essential without which the books are almost useless. So i placed a return request the same day and self shipped it to the address on 13.06.2018. As per the tracking number the product got returned on 18.06.18. But the seller is saying that they have not received the product and asking all sorts of irrelevant questions in order to stretch it beyond the due date so that he does not have to return the money.

They sold me a useless mobile battery through some third-party seller in bihar. I complained and escalated the issue but there's no one at amazon listening. I have repeatedly asked them to return the money but they have refused. Amazon india is now full of shady sellers happily selling all kinds of junk with no protection of the consumer by amazon. What the seller sent me is a used battery that gets drained as soon as you charge it.

One of the Worst service i have ever seen in my life by any e-commerce portal. On[protected] I ordered a 5.1 channel speaker from a Amazon seller called "Wish2Choose".

He sent me a damaged product on[protected] and i raised a product replacement on the same day and got a replacement product on[protected] which had a defective remote control (box was heavily damaged). I lost my patience and asked for a product return and refund.

Raised a refund complaint on[protected] and asked Amazon to pickup on[protected] but no one came and again i raised a return request on[protected] AM to 01 PM), no one came but they registered as pickup attempted.

Really i got irritated of this service by amazon, one of the worst service experienced. i bought the product on[protected], its been 10 days i have not experienced the benefit for even a single rupee rather its been just a pain.

I cant wait further more for Amazon to pickup the product and do their process of 7 days refund and get my money their way. I want this to be legally solved. I am posting this on all consumer forum and going to take it socially.

Hi All,
My complain is –
1) In Amazon App, when I entered the wrong CVV no (which was showing-not saved there), while uploading the balance of 4k rs in Amazon Pay from my bank (all the details was saved except CVV no), the money got deducted immediately. It means our CVV no is saved with Amazon…so whatever you mention the random nos balance will be deducted/uploaded from the bank to amazon pay or if you want to pay directly through Amazon.
2) After this, thinking of the security issue, I wanted to delete my account details form the app but it shows only the option of ‘Disable’ instead providing the option of removing all the customer’s bank data from Amazon.
After complaining/questioning all these to the customer care, he only said ‘am surprised’ & pls reach later as ther is some emergency in their building.
It’s highly disappointed & I understand that shopping from Amazon is not safe as it saves our CVV no, wherein they also claimed that we don’t save any CVV no & only account no will be saved. Amazon used to be my 1st preference for any purchasing but seeing all these am scared to go through its pay options.
Am informing the same to my all the relatives/colleagues so that they should not be trapped under all these things & lose their money.

Sir/mam
I have a bank account in Shimoga branch (IFSC CORP0000006) of Corporation Bank.
Actually I ordered something on Amazon, worth of 1499/- rupees. Later, I returned the item after delivery. Mode of payment was "Cash on Delivery".They have refunded the amount of 1499/- rupees to my account on 03/06/2018. But I have not got refund. So they gave me reference Id of refund that is " HSBCN[protected] ".
My account details are following -
A/c holder name - Khem chand Verma
A/c no. - [protected]
So please look into this matter and solve it as soon as possible.
Thanks

I have purchased netgear router on 10th oct 2017, after 7 months router not working. I request you to replace the same. The product details are as under:

Netgear wnr614 n300 wifi router (White b00m0odvm8) hsn:8517
Cost-1198
Order id:[protected]
Pan number - aaqcs4259q
Gst number-29aaqcs4259q1z6
Invoice number-ka-blr[protected]
Blr[protected]

Sold by:
Cloudtail india private limited
Anjaneya infrastructure project no.38 & 39
Soukya road, kacherakanahalli
Hoskote taluka, bangalore rural district
Bangalore - 560067
Karnataka, india

I ordered a hp laptop on 14.06.2018. Order no[protected]. I ordered it to a collection center. The amazon app first showed that it will be delivered by 23.06.2018. But on that date delivery was postponed to 27.06.2018. Then on 26.06.2018 it was shown that item already delivered to the collection center on 23.06.2018. But when i went to collect the item that person is saying he is no more a collection agent for store king and he has not received the parcel. I have already escalated the issue to amazon online help and one mr. Sidhaarth promised me issue will be solved. Kindly do the needful as i have already paid rs.40000

I order this product and install window with all drivers but mouse pad not working than amazon technician visit my home and check in this hardare problem than 26 june 2018 change my product but same problem i am facing
Mene 15 jun ko product liya pay kiya advance but abhi tak koi solution nahi hai iska mujhe ab online koi product nahi lena bus refund kar do mere paise.

I have dispatched order to customer but after dispatched order to customer i have not received ammount in my account i have called custoner care to many times but they have not responded to me.. i have replied many times to amazon customer they have not geting any responses from it.. but after some days i have faces a new issues that i have not acces to my account i have called customer care to that they have said that they have blocked ther aacccount without any reason ...

I had purchased a Lightning cable from Amazo.in on 31.03.2018 which stopped working in 2 months. As the product is under warranty I visited authorized service center to get it diagnosed. Service center people informed that the cable is not genuine whether seller claims it is genuine on the website.

Order i'd[protected] i don't know why you have been harassing in such a way;. Why you had closed my account if some customer complaint for missing products then this is the only way of resolution... Closed the account and he will not complained again.
I had lost rs.2469 since 4 days and how depressed i am but to resolve this issue at high priority you are closed the account and i don't know why this is my first amazon shopping so what going wrong for which i had lost rs.2469.

Please enquiry properly from which order packed shipped and delivered as you said repeatedly that it was all ok but i will challenged you to provide me proof and then i can realize that i had lost rs.2469 due to my misfortune or bad luck.

As you replied that my account has closed and my refund or replacement request had denied and also mentioned that you had checked that the order was perfectly delivered to me and also mentioned that i have consistently ask for refund.

This above reply is really shocking and heartbreaking and first of all you had told the products was perfectly delivered to me as checked in your records and carrier but i challenged you to provide a single proof that 4 items of the order had delivered to me.
I had never asked for refund before so how you say for consistent refund we had closed the account.

Show the proof that you had delivered the 4 items of the order.
I will trust and assure you that after proper enquiry you will know the truth.
I am seriously worried since 2 days and expecting help from customer support but never thought i exploited by amazon executive.

Show me the proof that 4 items was properly packed and 4 items was properly delivered to me with complete proof.

So i trusted you guys again and ordered the hoodie, that was apparently lost, again. And... I didn't receive it yet.
We are sorry your package is delayed. Please contact amazon for further details.
You know what, thank you amazon. You were such a great servoce for me at start but now no... I don't think i will be able to take prime membership again. You guys give sucb poor service to a prime member, what is the use of me wasting my money, time and energy on trusting you, when you aren't able to deliver my packages on time.
I told you guys so many times, i have to courier somewhere else, please send it asap. But no, you guys don't seem to understand.
Thank you amazon. Ypu gys taught how not to be.

I bought maxcart led rotatable dual arm tv wall mount of order no[protected] on may 27th 2018 cost of rs inr 1897rs i paid through amazon pay, balance. I got the order and i returnedt at the time of delivery it'self. I found the order was returned to amazon on june 1st in my app, but still the refund was not initiated.

Do something for the refund process immediately

I have returned goods purchased from amazone, and amazone has directed my pay to bank.. But bank has not refinded the same into my account. So please cheak and my pay is refundyour amazon.in order #[protected] and my reference number 74332748169816871719062 i return the product is[protected] nad my last payment date is[protected] but not receive my payment

I (Jai kumar tiwari) have tried to recharge of rs.399 my gio prepaid mobile no[protected] by internet banking through amazon.in on23 june 2018at 16.19. Reference no. For amazon transaction of rs.399 from account no. [protected] is igaduljdy6. Which order has been cancelled but paid amount was not credited my account. Please credited the refund amount to my account.