Amazon India Complaints & Reviews

Dear sir,
I bishnupada karmakar from bankura.
I ordered bg03 blood glucometer on 13/05/2018, and estimated delivery date was 25/05/2018, through gati.
I don't received the item still now & don't refund also. They take many time to spend it. When i call to customer care, they talk it is protocol.
Please step necessary action as early as possiable.
Thanks.
Bishnupada karmakar.

I placed an order for lenovo k8 note on 06 april 2018 through amazon app (Order #[protected]. But on 07 april 2018, i cancelled the order. On 13 april 2018, i placed another order for the same product (Order #[protected], which was delivered on 14 april 2018. The product with order #[protected] was never received by me. However, amazon is claiming that both the products have been delivered, and hence refusing to refund the amount paid against the first order. I have attached the pictures of my amazon order details as seen through my login as on 02 june 2018.

If you can please contact me on my personal email id, i can provide the invoice details for both the products. I can also provide the imei number of both the phones (One that i have and the one which i didn't receive). Kindly do the needful.

I had ordered a product on may 28 the and it has reached on 2nd june that's today.
But i am not at all happy with the way the delivery was done.
I am a working lady... So will not be available at home in weekdays.
In this case the previous deliveries were done by giving it to my neighbours.
But this time the product was lying at my doorstep just like that when i reached home.
What if the product would be stolen and i would not have receive it???
Its just not the right way to deliver.
The delivery man should have at least called my number in my absense.

I have ordered philips hue bridge one with bulb and other only bridge done payment via debit card on 27-05-18 first of rs. 4098 order id[protected] and other of rs. 1911.05 order id[protected]. Amazon saying they have refunded me and given me refund reference no. 838341, 836283. But its not showing in bank statement. Kindly do the needful

[protected] mb.

I had purchased oneplus 6 smartphone on the launch day on 21st may 2018 by paying 39999 over 3 months no-cost emi via sbi card from amazon.in.

I had received the phone a day after which did not contain the charger hence i was suggested to go for a replacement. The replacement arrived on june 1st and the phone contained lots of fingerprints and smudges to which i doubted whether the replacement product delivered is brand new or not. I had shared the images via email which i had clicked immediately upon receipt of the replacement on june 1st.

Upon contacting amazon customer service team, they are insisting for a refund which i am unwilling to go for. I had paid the full amount for a brand new phone and i must get the phone including the launch day offers and cashbacks. If i return and opt for a refund, the launch day cashback offers won’t stay valid and moreover, emi cancellation will be chargeable by the bank.

The launch offers along with no-cost emi options are no longer available so even if i get a refund i won’t be able to get those facilities. So, its my request to you to arrange a replacement for me.

I would like to request you to kindly arrange a proper replacement phone for me as a brand new product.

Respected sir,
This to resolve an issue related to amazon. Yesterday morning almost about 10 am, i recharge the phone through amazon till now the recharge is not processed.
Please do something to process the recharge faster.
Otherwise please do the necessary things to refund the amount paid.
The order details are given below.
Order date
01-jun-2018
Order #
[protected]
Order total
186.00

I purchased this mobile that was listed under lightening deals (Order #[protected]. They have sent an old stock of this product more than an year old and came as dead. After checking the warranty status online with imei number, i came to know the warranty expires with 2 months and also was registered under different customer name.

For the past days i was not able to use the phone since the htc support asked me to wait for the reply. But these unethical group never replied back but asked me to use the device with further extension warranty through chat in the beginning.

This looks like a professional scam carried out by htc and amazon to sell the used stocks under a looting deal like lightening deal. Don't fall into this trap, even they don't allow me to write a negative review for this product to alert people.

These unethical group will play a game like if you go to amazon for this issue they will ask to go to htc support center, if you go to htc they will ask to visit amazon. Great fraud by these scammers to push the old n useless stocks into customers heads.

Again please don't fall into this trap and never buy htc mobiles on amazon and feel like cheated later. These people will eat anything for your money.

Htc scam, amazon htc scam, amazon htc fraud, htc u play scam, amazon htc fraud.

I have purchased a wallet from amazon which has amount 1295 rs and once i have received the product then i found product having very bad quality based on price.
Basically it was not looking bad but not worth as per price, so i have initiated request for return of the product.
This wallet was covered with 30days replacement. First think that amazon person is not at all coming in my pickup point to collect the product, and later...

Hi. I am subhi. I have ordered a skybag cardiff polyster 52 cm blue travel duffle (Dftcar52blu) on 25th may 2018. My order number was[protected]. Order was to be shipped at chirgaon (284301). I had preferred pay on delivery option.

In morning, i got a text from amazon india that my order was arriving today. And in afternoon, i got a text that i had returned my order. But no delivery guy has come to give my place to deliver my order neither i have been contacted by any delivery guy.

So, my complaint is that it is a very unprofessional thing and certainly will erode my confidence on amazon india service as i was waiting to get my order. This is completely a time wasting exercise performed by your employee by making such a false claim and getting rid of his duty by making false claim that customer had returned the order.
Please take the issue seriously.

Hello,
My name is subhash yadav.
Amazon india has delivered me wrong product although they took the entire amount for the product.
I ordered oneplus 6 cell 8gb and 128 gb memory and they delivered me 6gb and 64 gb memory variant.
Customer care people are not at all bother for the same. And they dont reply to the queries.
When asked for the solution they said to wait for a week and they cannot help in before that.
Such a way of behavior was not accepted from company like amazon india.
They have given some third party person authority to raise the complain and look. Non from amazon is involved in this issue.
Seems lost many things here.

Hi,

I have ordered the medicine (Maca capsules) for treatment on 17th may (Order #[protected] and due to no reason and after 3 chat with false expectation set by the executives, the order finally for returned to seller on 27th may, which is really annoying.

Later, i have again ordered the product (Order #[protected] which got returned today again, none of the courier service had contacted me and no reason has been entntered by the courier guy for returning. When i had the chat with one amazon customer service they set a fake assurance over product delivery.

Next day again i have ordered the same product and had the chat with the executive, which is of no use. They are not ready to accept their mistake and deliver the product to me. When they made mistake, its their responsibility to correct them.

Health always plays on top priority of anyone life, becuase of this delay am facing lot of health problem. I would want the neccessary action and update on what action has been taken. Else i dont mind on filing the case on bangalore court.

Placed a request in amazon.in order number is[protected], they delivered the product but it’s of very bad quality i placed a refund request on 24th may pickup was scheduled for 27th may but no one came to pick the item. I had a chat with representatives they said they will be arranging a pickup but no one returned. Yesterday a guy from amazon asked me to cancel the request and raise a fresh request but now they are saying that they can’t provide the pickup facility i have to courier the order they can’t do anything.

Today i called customer care a guy from your department i don’t remember his name he misbehaved i asked to transfer the call the supervisor was also like him he was not ready to listen he just repeated his sentence thrice and he disconnected the call.

If your amazon can’t provide pickup service then you shouldn’t deliver bad quality product to customer why should customer bear pain of sending back.

Please take that product back and refund my money asap and if you don’t want the product back refund my money.

I am staying in delhi but courier was delivered to bhopal m. P and there my parents stay and they cant courier things.

Dear sir

My name is vijay kumar and i m work in amazon.in at janak puri station sir mera naam vijay kumar hai but ikya portal or uan portal pr vijay patrewal mentioned hai jiske kaaran muzhe pf portal pr kyc update krne pr dikkat aa rhi hai sir please pf portal or ikya portal pr mera naam change krke vijay kumar krwane ki kripa kre
Vijay kumar
Ssa janak puri amazon ofc
[protected]

I have purchased joggers bluetooth earphone on 11th of may from amazon.. This product recieved me on damaged condition, i have ordered for replacement & it arrived to me after 5 days again damaged product, so i call customer care for refund.. But today is 1st of june still not any actions taken by amazon and also seller... Sold by: [khwahish enterprises]
I have heard of replacements and refunds
But where is the punishment for violations of consumer rules.. Please takes legal action

వినియోగదారుల న్యాయస్థానం న్యాయమూర్తి వారి దివ్యసముఖమునకు...అయ్యా మాదివచన తూర్పుగోదావరి జిల్లా లోని రాజమండ్రి ఇటీవల ఏప్రిల్ 25 తేదీన అన్ లైన్ వ్యాపారం చేస్తున్న అమెజాన్ ద్వారా[protected]ఆర్డర్ ద్వారా హైయిర్ కంపెనీ కి చెందిన 10 సంవత్సరాల వారెంటీ కలిగిన 276 lt రిఫ్రిజిరేటర్ కొనుగోలు చేయడం జరిగింది.₹36, 000/- ధర ఉండగా₹10, 000 తగ్గించడం జరిగింది ఏప్రిల్25 తేదీన కొన్న రిఫ్రిజిరేటర్ మే25 వచ్చే సరికి పాడైపోయింది .. .రిఫ్రిజరేటర్ పాడయిన విషయాన్ని అమెజాన్ వ్యాపార సంస్థ కి హైయర్ కంపెనీ కి ఫిర్యాదు చేసాము..రిఫ్రిజిరేటర్ వచ్చిన నెలలో పది రోజులు మాత్రమే వాడాం పది రోజుల కే పాడైపోవడం పది సంవత్సరాల వారెంటీ సమయంలో ఇలా ప్రతీ పది రోజుల కి పాడైపోతుంటే ఎవరిని అడగాలో తెలియని పరిస్థితి..సార్ అందుకే అమెజాన్ కంపెనీ ఫిర్యాదు చేసి పాడయిన దాన్ని తిరిగి తీసుకుని మరో కొత్త రిఫ్రిజిరేటర్ ఇవ్వాలని కోరడం జరిగింది సార్...హైయర్ కంపెనీ ప్రతినిధి అయితే మీరు మా దగ్గర కొనలేదు..మీరు అమెజాన్ దగ్గర కొన్నారు కావున వాళ్లతోనే మాట్లాడండి...మా హైయ్యర్ కంపెనీ అయితే మరమ్మత్తులు చేయగలదు కాని క్రొత్త రిఫ్రిజిరేటర్ ఇచ్చే పనిలేదని కరాకండిగా చెప్పేసారు సార్.. మళ్లీ మరమత్తులు చేసిన తరువాత మళ్లీ పది రోజులకు ఇదే సమస్య రిపీట్ అయితే ఎవరు భాధ్యత వహిస్తారు అని ప్రశ్నిస్తే మాకు సంభందం లేదు మీరు.అమెజాన్ చూసుకోండి. అంటూ ఇష్టం వచ్చినట్లు మాట్లాడారు సర్ అమెజాన్ అయితే పది సంవత్సరాల వారెంటీ గల రిఫ్రిజిరేటర్ పది రోజుల్లో ఏదైనా జరిగితేనే మరొకటి మారుస్తాం అంటున్నారు.. కస్టమర్ కేర్ తో మాట్లాడితే అదిగో, ఇదుగో అంటూ కాలం గడిపేస్తున్నారు ..ఫిర్యాదు చేసి ఈ రోజు కు ఎనిమిది రోజులు అయ్యింది సార్ వేసవిలో బందువులు వచ్చారు కొత్తగా కొనుగోలు చేసిన రిఫ్రిజిరేటర్ పని చేయకపోవడం తో చాలా ఇబ్బందులు పడ్డాం పైగా బంధువులు దృష్టి లో చులకన అయిపోయాం సార్... మా ఇబ్బంది ని గుర్తించి తగు న్యాయం చేయాలని కోరి ప్రార్ధిస్తున్నాం ఇట్లు శ్రావణి జ్యోత్స్న రాజమండ్రి, తూర్పుగోదావరి జిల్లా

[protected], [protected]

Hello,
I had ordered a samsung galaxy on7 prime (Gold, 4gb ram + 64gb memory) from amazon, which was delivered on 11/05/18, but in the package i received a wrong product of another brand mobile, at the same time i try to contact customer care, and also i mailed all snapshot of shipping packages, wrong product and invoice to their requirement, then they were given 5 days to conduct the investigation process on their behalf and, if there was no update, i was given more two times 72 hours, but i did not get the solution nor help, and when i contacted again, the amazon team refused my return request because accordingly their investigation result, i have received correct same product not a wrong item, their team had told me wrong and so my return request was denied this reason after such a long wait my return request was closed but the fact is that i have got a wrong product amazon team is cheated with me so please i request you have to handle this issue on your level and get me back to my original product or my money.
Please help me sir.,

I am attached all the detail and snapshots of this incident which also i shared to amazon

Order date. -. 06-may-2018

Order #[protected]Samsung galaxy on 7prime)

Deliver wrong product — kimfly z3 4g mobile

Order total — 13, 990.00 (1 item)

Registered mobile no — [protected]
"" email - [protected]@yahoo.com

I have returned "seagate new barracuda st1000dm010 1tb 64mb cache sata 6.0gb/s 3.5" hard drive bare desktop drive latest"which was ordered on may 15,[protected]-8553163)
Order #[protected]
Sold by: tech india infocom pvt. Ltd.
Return picked up on[protected] and duly an sms received in my mobile no. [protected] written" return picked up:seagate new barracuda st1000dm010 1tb 64mb cache sata 6.0gb/s 3.5"hard drive bare desktop drive is returning to uswe'll notify once replacement ship. Details: http://amzon.in/8fkTCOc"
But nothing has been reflected in my amazon account till date.

Product cancelled - refund not received

Hi,

I have made a purchase on amazon on 22/05/2018 for 29265.42/-, same day i have cancelled the product and made another purchase on amazon and waiting for the refund.
After two days i called amazon to check the status of the refund. Customer service team has informed me that they have already processed the refund on the same day and my amount would be credited back to my credit card by or before 28/05/2018.

After 28st i made couple of calls to amazon to inform that i have not received my refund. They clearly told me they cannot do anything they have already processed the refund and check with your bank.

I called my bank number of times they have informed me that their is no refund was initiated from the amazon.

I am struggling in between the bank amazon to get my refund and both of the institutes are not helping me out.

Sir iam purchase one mobile phone by amazon.com order id is[protected] mobile model name realme1 diamond black 6+128 gb deliver 29/05/2018 sussesfully iam open the mobile box but mobile not inside the box only receive one soap iam complane to amazon but not reply me iam send a video for you please watching my video and action to amazon sir please help me my email id is zeeshan[protected]@gmail.com my mobile no [protected] my name zeeshan please contact me

I placed an order with amazon on 18th april 2018, through icici bank credit card. I cancelled the order on the same day itself. It has been 43 days but my refund for cancelled order @ amazon is not processed back yet.

Order number #[protected]

I made the payment through my icici credit card (*300*) for the same. The refund amount from amazon is not credited back yet.

I have contacted both the customer cares (Icici and amazon) multiple times. But it is not resolved yet.
Amazon has shared the reference number 112398. But icici guys are not able to locate it.
What can i do to get the refund processed back to my credit card?
Can i raise the concern anywhere else?
Charge disputes also file with the bank

Not happy with the service they all blaiming each other
Amazon say there is problem with icici database and bank say amazon not paid any amount in my account

Totally confuse already contact with your customer service team multiple times

Md j. Khan