Amazon India Complaints & Reviews

Hi all,

I had ordered one plus six mobile phone on amazon india. Order#[protected]. The seller is rocket kommerce llp. The delivery was not handed to me but to my mother who did not check what was there in the package. When i came back home and opened the package, amazon has sent me a videocon phone. I called amazon support and they bluntly said that they can'r do anything. I am really tensed as i have paid rs 35000 for one plus six and i have received a videocon phone. I am trying to get in touch with amazon but all my efforts are in vain.

Delivery agent is very reckless and unfit for his duty he doesnt have patience and he reject my call without any information he’s giving a # reply to me 😡 not only this time i face the same problem every time by an agent and the delivery is tooo late kindly notice this and try to make it fast hope you understand my problem and the agent is irresponsible

As you can see below return details so it should be picked up today between 7am to 1pm and suddenly at 12:45 i got sms "return cannot be processed today as package was not ready" now tell me one thing why your amazon transaportation team updated wrong information by their own. Even package is ready and no one visited from amazon to my address to pick up the return item.

Now every time i am facing these issues with amazon return request why? I am surely going to consumer court for this because last time also when i returned something i faced same issue. Whwy your team not taking customer needs on priority, why your transport department not educated, why your team update status by themself, who is giving them permission to them to update wrong information to push the return for next working day.?

I want this to be resolved asap and i want my refund and i never buy anything from this # amazon.

Pickup tracking id:
[protected]

Regards
Kapil soni

I have been asking for invoice with imei number written on it and the amazon service care center executives are just postponing it from a month. My device has stopped working. I cannot repair it because the service centre of motorola is not accepting the invoice provided by amazon as imei number is not there.
And it has been a month still amazon service is sending me the same invoice with no imei. I am without my phone.

2 complaints, 1 for an amazon delivery boy and the 2nd for an order i haven't received.

Amazon delivery boy.
I'm including pictures so he can be held accountable.
He harassed me for the 2nd time today. The 1st time he made me wait at my rooms for the package the whole day. He promised delivery by 6pm but arrived much later. I have supporting call recordings. When i asked for his identification he flatly refused. I had to warn him about escalating his behavior to get him to show his id.
Today he tried to quietly escape with my package without attempting to enter the building. He called me after 8pm and asked me if i'm home. I went to my verandah and asked him to come to my door on the 1st floor. He refused saying the ground floor gate is locked. I assured him it isn't and told him to remove the latch on the inside by inserting his hand through the grill. I do it, my landlord does it, the two tenants staying above me do it, waste collectors, maids, grocery delivery boys, water delivery boys, electricity board officials, plumbers, hawkers, postmen, carpenters and every other visitor enters our building this way without any problems. Flipkart, jabong, myntra, aliexpress, zomato and faasos delivery boys deliver to my doorstep without any problems. They all open the latch on the inside of the ground floor gate by inserting their hand through the grill. This guy called me just once, and after waiting for him to come to my doorstep for 2 minutes i checked from my verandah and found him trying to slink away on his bike, without informing me or asking me to come down. He didn't even have lots of stuff in his bag to deliver as it was the eod.
Order that i didn't receive.
I'm including the chat transcript of my interaction with amazon customer support below. It'll make things crystal clear. Amazon clearly doesn't care.

Getting help...
No previous messages
Messaging assistant • customer service
Hi, thanks for contacting amazon. I'm amazon's chat helper.
2:47 pm
I'm here to answer your questions & get the right person to help you out.
2:47 pm

As i send you messages, you can tap a button to reply. Go for it!
2:47 pm
Got it!
2:47 pm
Messaging assistant • customer service
Ok
2:47 pm

So, what can i help you with?
2:47 pm
Complaint about last customer support executive i spoke with.
2:48 pm
Messaging assistant • customer service

Ok, i'll get someone to help you out here through chat
2:48 pm
Call me now instead
2:48 pm
Messaging assistant • customer service

Ok, please select your preferred language.
2:48 pm
English
2:48 pm
Messaging assistant • customer service

Just give us your phone number and we'll call you.
2:48 pm
Ok, i'll enter my number
2:48 pm
Messaging assistant has left. Thanks for contacting amazon!
Messaging assistant • customer service
Hi! It's amazon's messaging assistant again.
7:59 pm

So, what can i help you with?
7:59 pm
An item i ordered
7:59 pm
Messaging assistant • customer service

Let's see. Could you tap the item you're looking for from your recent orders below?
7:59 pm
The archer men's cotton t-shirt (Vwh0m1_white_medium)
8:00 pm
Messaging assistant • customer service
Your package with this item will arrive today by 8 p. M.
8:00 pm

Need to change anything with this?
8:00 pm
Add or change delivery instructions
8:00 pm
Messaging assistant • customer service

Do you have any questions about this?
8:00 pm
Yes, ask an associate
8:00 pm
Messaging assistant • customer service

Ok, i'll get someone to help you out here through chat
8:00 pm
Ok, get help through chat
8:00 pm
Messaging assistant • customer service

Go ahead and type any details you think would help them understand your issue.
8:00 pm
[protected]
8:00 pm
M
Monika has joined & will be ready to chat in just a minute.
Monika • customer service
M
Hello krishnendu, i am monika.
8:01 pm
[protected]
8:01 pm
???
8:01 pm
Monika • customer service
I can see that the item is not yet delivered to you.
8:02 pm
M
As it got delayed by the courier services.
8:02 pm
Eta?
8:03 pm
.
8:03 pm
Monika • customer service
I would request you to wait till 24 to 48 hours for the delivery
8:03 pm
M
I have forwarded this to our transportation so that they can deliver your package at earliest.
8:04 pm
I didn't receive my shipment as "monika" promised.
1:14 pm
G
G vinya has joined & will be ready to chat in just a minute.
G vinya • customer service
G
Hello krishnendu
1:15 pm
[protected]
1:15 pm
G vinya • customer service
Thanks for the information
1:15 pm
Let me check with that
1:16 pm
Firstly i apologize for the hassle krishnendu
1:19 pm
G
I have checked the details and request you to wait for 24 hours
1:20 pm
I'm done waiting
11:28 am
K
Kavikko has joined & will be ready to chat in just a minute.
Kavikko • customer service
Hi, my name is kavikko. I'll be here to help you.
11:28 am
K
Can you please elaborate your concern?
11:29 am
Don't wait for my response. Read the chat instead of asking me.
11:29 am
Kavikko • customer service
Sure
11:31 am
The archer men's cotton t-shirt (Vwh0m1_white_medium)
11:31 am
K
Am i right?
11:31 am
Eta?
11:32 am
Kavikko • customer service
The archer men's cotton t-shirt (Vwh0m1_white_medium)
11:32 am
K
Am i right?
11:32 am
[protected]
11:33 am
Kavikko • customer service
K
Ya this is the item.
11:33 am
Eta??
11:33 am
Respond.
11:34 am
Are you sleeping?
11:35 am
Kavikko • customer service
K
I've checked and see that the package was lost in carrier.
11:35 am
Just zip it.
11:35 am
I don't care for your explanation.
11:35 am
Tell me the time it'll arrive at my doorstep.
11:36 am
And make it snappy i hate chatting with drones.
11:36 am
Kavikko • customer service
K
The package was lost by the carrier in transit.
11:36 am
Whatever. That's not what i asked.
11:37 am
Kavikko • customer service
K
Do you prefer a refund for the order?
11:37 am
Are you insulting my intelligence or pretending to be dumb? Can't you read what i just wrote?
11:38 am
Kavikko • customer service
K
I've read that.
11:38 am
So...?
11:39 am
Kavikko • customer service
K
But the order is lost by the carrier and can no longer be delivered.
11:39 am
I don't care.
11:39 am
I want the product.
11:39 am
Kavikko • customer service
K
That's why i'm issuing refund.
You can place a new order.
11:40 am
Give me your supervisor.
11:40 am
Gone to sleep again??
11:41 am
Kavikko • customer service
My supervisor will also have the same options.
11:41 am
K
Do you still prefer to chat with him?
11:41 am
Are you trying to act smart with me? Give me your supervisor now.
11:42 am
Kavikko • customer service
K
Yes; i can transfer you to a member of my leadership team. One moment, please.
11:42 am
A
Amazon has joined & will be ready to chat in just a minute.
Amazon • customer service
A
Thank you for reaching leadership team. My name is ramya.
11:51 am
Check the delivery date. Check the chats i had with previous agents. No one gave me explanations when i wanted. I don't care now if amazon disappeared in an earthquake. I want the product. Or a full refund + compensation for wasting my time and making me wait without giving me a proper reason.
11:52 am
Amazon • customer service
A
Please allow me 2 minutes while i look into the chat conversation.
11:52 am
Do not wait for me to respond. Do your research and resolve my concerns.
11:53 am
Amazon • customer service
A
Thank you for waiting krishnendu.
11:59 am
Go on.
12:00 pm
Amazon • customer service
I've checked the details and see that the package has not yet reached the local station for the delivery. It seems to be lost in transit.
12:00 pm
I'm sorry to inform this that we wont be able to fulfill this order.
12:01 pm
It cannot be delivered request you to please place a new order for the same.
12:01 pm
I understand this is not the solution which you are expecting from us.
12:01 pm
A
But however we don't have any other option or alternate solution to provide you.
12:02 pm
I
12:03 pm
Don't
12:03 pm
Care.
12:03 pm
I've already stated my demands. Address them.
12:03 pm
Amazon • customer service
A
I understand your frustration as you were been waiting for the package till date and you are getting an solution that this cannot be delivered i agree that this is not what we want to happen with our customers.
12:04 pm
Too late with the empathy.
12:04 pm
Amazon • customer service
A
But unfortunately we wont be able to address your request for the delivery of this product krishnendu.
12:05 pm
Still waiting for you to acknowledge and address my demands.
12:05 pm
Amazon • customer service
A
I'm sorry if i sound rude in this but we really dont have any other alternate for this.
12:05 pm
I still don't care.
12:06 pm
Amazon • customer service
If the package was at local courier hub i would have helped you out.
12:06 pm
A
But this package is lost.
12:06 pm
I don't care for the same bits of info repeated over and over again.
12:07 pm
I've stared my demands. Acknowledge them and address them.
12:07 pm
Amazon • customer service
I'm sorry to deny your request krishnendu.
12:08 pm
A
Request you to please place a new order for the same.
12:08 pm
Give me your supervisor.
12:09 pm
Amazon • customer service
A
I'm the supervisor.
12:10 pm
Then give me email and phone contacts for the amazon legal team.
12:11 pm
I'm formally intimating amazon through you that i intend to sue amazon.
12:12 pm
Amazon • customer service
A
I'm sorry but we don't have the information about legal procedures and contact details.
12:12 pm
I'm sick of being taken for granted by amazon delivery boys and the amazon customer service team.
12:12 pm
Amazon • customer service
A
However if you want to get this escalated further you can email to [protected]@amazon.in
12:13 pm
Whose email address is this?
12:13 pm
Amazon • customer service
A
Next level of escalation.
12:14 pm
You just admitted that there's a next level.
12:14 pm
Escalate this right now.
12:14 pm
Give me your superior.
12:14 pm
Now.
12:15 pm
Amazon • customer service
A
This chat cannot be transferred further this is the last point of contact.
12:16 pm
Give me this chat transcript. The whole of it, including you and the previous agents.
12:16 pm
Amazon • customer service
A
For further escalation you can reach out to the above email address the concern team will get back to you in 24-48 hrs of time.
12:16 pm
Chat transcript.
12:17 pm
Now.
12:17 pm
Amazon • customer service
Sure will send you the email please allow me 2 minutes.
12:17 pm
Thank you for waiting
12:21 pm
A
I've send you the details as per your request.
12:22 pm
Does your email include transcripts of the other two agents?
12:22 pm
Amazon • customer service
Yes i've included from the beginning of this chat with previous agents and the conversation with me.
12:23 pm
A
Please check your email for the same.
12:23 pm
Thanks for the transcript. I hope i never have the displeasure of chatting with you again.
12:25 pm
End chat.
12:26 pm
Amazon • customer service
A
I understand the level of frustration krishnendu, but we are left with no options to help you out with this order.
12:27 pm
End this chat from your end. Terminate it.
12:27 pm
Amazon • customer service
I'm sorry that this is the only solution which i could help you which is not at all a solution which you are expecting.
12:28 pm
A
Sure
12:28 pm
I don't want to keep reading your platitudes.
12:28 pm
End this chat.
12:28 pm
Amazon • customer service
A
Thank you for reaching leadership team. Have a great day ahead.
12:28 pm
Amazon has left. Thanks for contacting amazon!
Continue shopping…

*i have all the call recordings of all my complaints. Amazon customer support makes promises of follow-up and getting high-ranking officials to contact me. All of these promises are lies and they've never acted on my complaints. No one from amazon has ever contacted me.

The bed was delivered on 3/07/18, but assembly of the same is yet to be done. I have spoken to your representatve a number of times and each time. Hearing my request, they guide me, to do online schedule for assembly. Inspite of informing them that i have alreay done it a number of times, my words go unheeded. I have wasted so much time in calling your represesentaive and speaking to them, that my patience has finally run out and have finally decided that the company call back this item and credit the amount to my account. I am really surprised that the customer care deptartment is so inefficent that they cannot follow up this very small issue. Even today, your representaive was so unhelpful, that she just wanted me to again fill in the online request, it seems that your standards in india for customer care is of the lowest level. Kindly do the needful, as otherwise i will have no option, but to share my frustration with my groups on facebook.

My name : siva subramanian
Registered number on amazon/ email : [protected] /[protected]@gmail.com

I had topped up my amazon account with 20, 000 inr via gift cards purhcased from zaggle.in.
Also the previous week i had topped up 10, 000 inr via the same zaggle amazon e gift card and used the same, leftover being about 1000 inr approx now i wanted to use the balance soon after adding the above 20, 000 inr to purchase a tt table, and when i tried to order the same it got cancelled instantly.
Only later did i realise when contacting support that there was some issue with my account as the same was not logging in from desktop but remains working logged in on android app.
Now i got the mail asking saying my order cannot be dispatched asking me to fax my card statement to[protected]
While my orders used were only based on gift cards i do not understand why they kept asking me for these.
Though i have faxed the same to over 8 times i either do not get a reply nor get the same mail (Order cannot be dispatched) every time i write a mail or reply back asking why i am not being responded to.

Its over 30 days now (Beginning from 14th may when my first order got cancelled) and i have contacted support/cisamazonemai/call centre with no response at all over a dozen times, they either ask me to wait for a reply or for 24 hours time which again follows with the same email (Order cannot be dispatched)

I am tired and am stranded without being able to use my hard earned money.

I would like to hear a reply on why they cannot atleast refund back my gift card to source (Amazon e gift or zaggle) or unblock my account.

They can clearly notice that not a single order has been via bank or card, though on their request i had faxed them my bank statement stranded without a reply.

Kindly help me recover my money in a website that has no system to redress such clients. Its pathetic when the customer service apologise to you telling they cannot even check your account as it is locked to their view.

Dear sir/madam,

It is for your kind information that the purchased order item[protected]) was not received. But i noticed that the same order[protected]) sticker pasted out side of the parcel but as per my order amount was rs. 3399/- and cash paid to delivery man latter i have seen inside the parcel item and bill in favour of mr. Nitesh, 712/7/4 rana, s wadi, gheekanta road, first flor, opp, jashing bhai wadi, ahmedabad, gujaraj,[protected]Invoice no.in-18, invoice details: up[protected] dated 07.04.2018) for order no.[protected] dated 07.04.2018 from gig handicrafts, guiyan bagh, nai abad moradabad, up-244001 in.in this regard i have made complaint on 08.06.2018 as per our complaint pickup tracking id[protected] date & time 09.06.2018, 07: to 13:00 my same address but nobody come to collect the parcel back for an amount rs. 1, 699.00 as per received bill. Kindly take action immediately. Thanking you.

Courier facility says your address is too far from us and only for one product we don't go far. So, we deliver your product day after tomorrow.
If they dont deliver single product then why they allow us to book and allow that delivery feature.
Expected delivery days is 4-6 days and now they says they deliver after 2 days..
And on track order. Shows delivery extends because of customer's demand.. What the hell is that??

Company : amazon.in
Order: seagate expansion 1.5tb hard disk
Date : 03/06/2018
Order no.[protected]
Status of order : canceled automaticaly by amazon.in
Amount paid: 1500/- on 03/06/2018 by debit card.
Refuneded : nil

As mention above a i have ordered a seagate expansion 1.5tb hard disk on 06/06/2018 and i have paid the amount at that time. After 3 days the company automatically cancelled the order. And a massage is send regareding the cancellation and initiaion of refund and said that your amount will be refunded till 12/06/2018. But till today this amonut is not refunded till today.
I contacted to the company today regarding to this and refuse to give any information regarding the refund status and said go to bank for this.
I contacted the bank also but the bank service member also refuse to give information and said that the amount is not refunded by amazon.in.
The amazon help center is refusing to give information about the refund amount i have paid.
Please help me for refunding the amount.

Order no[protected] cancelled unilaterally without bringing the product for delivery and processed for refund after deducting rs 250 from what i paid. I need the product and not refund. If refunded it should be full amount of rs 1410. I am not going place any order on amazon to use cash back hence i need my money in full.
Regds
T. Brahmaiah

I have ordered through amazon on dated[protected] &[protected] vide order no[protected],[protected] &[protected]. I am having a gst no: 09acbpm3028r1z7 (Sharvas consulting firm) and i simply want a gst input credit for all the above mentioned orders. I have been intimated by one of the suppliers that i have ordered the item as b2c transaction and not b2b transaction but this information is not shown in the ordering portal, therefore i want to avail input credit for all the items ordered as per the above mentioned order no's without any hesitation and further delay. Thanks

I bought 2 dresses at 12.99 each a& a shirt for $6.99 on 4/30/2018 on 5/8/2018 you took 95.98 off my card, why did rose wholesale take $95.98 off of my card when it should only have cost me around $50.00. I only received these 3 items the order # is hr[protected]. I would like my money bach that rose wholesale took off my card unlawfully, or i will get in touch with the better business bureau. They stole my money and i want it back. Please help me. Thank you

With respect to delivery timing of the product, the status reflected as out for delivery within same city since morning. The delivery person had kept his mobile phone continuously switched off. Further, after having made repeated calls on amazon customer care, and escalating the calls to seniors (Supervisors) who also in turn, had no idea about the delivery. Finally at the end of the day, the delivery status shockingly read as

"at 8pm today the courier was unable to contact the recipient to arrange delivery. Please contact amazon.
Amazon transportation services couldn't contact you to deliver your package
Please contact us to provide a valid phone number to get your package back on track.
Was expected today"

Completely unprofessional approach.. Customers should have access to contact numbers of delivery personnel or atleast customer care representatives dealing with the consumer complaint should have knowledge about it. But none of this happened in case of amazon : (

Worst experience with regards to amazon delivery services...

Dear team,

This is to inform you that i am not returning the product back

My order id:[protected]
Track id:
[protected]

Actually this morning i got a message that my order will be delivered this morning that is on 15th june 2018

So i stopped my work and waited the whole day for the order one man called me and asked my address i told him details but he failed to come
Now
It is very sad thing without i rejecting the product you are returning back the product without my knowledge

Hence i will put this issue in the consumer court for justice and bluffing me and wasting my valuable time

Regards
Mary sharon
[protected]
[protected]

I am not received item till now. You have wrong update courier detail. On ur portal mention wrong courier company bluedart. And tracking no ed[protected]in. This is very e responsible services. Last date of delivery 15th june 2018. But i have not received courier. When i m asking to seller den they told me dispatch through indian post. After dat i tracking detail on internet there was mention patna reached on 9th june 2018.

The south goa delivery center at verna is very bad at coordination with delivery. The delivery boy doesn't even give a missed call or doesn't even come anywhere closed to my area and cancels the delivery for the day. My order of tp link router which was supposed to come on 11th june and has still not arrived even today that is 15th june. God knows when it will come... Extremely disappointed with the service.

The amazon made refund 1625 inr to[protected] but refund amount is not credited in my bank account i contact amazon customer executive he says that contact bank customer service i was contact more time bank customer service but they always says there is no any this refund type in account so you contact and i contact more time in bank branch but no response in bank manager so i am request to amazon please initiate my amount in my bank account and check this refund carefully thanking you

Name - rohit kumar
Mobile no - [protected]
Email id - [protected]@gmail.com

As mentioned in the subject regarding order #[protected] placed on 7 june 2018, i have order total seven books billing of 2, 180/-.

Items ordered are as below,
1. World history, krishna reddy
2. Environment, shankar
3. The orient blackswan atlas for competitive exams,
Orient black swan
4. Certificate physics and human geography; indian
Edition, goh cheng leong
5. A brief history of modern india, rajiv ahir
6. Ancient and medieval india, poonam dalal dahiya
7. Indian polity 5th edition, m. Laxmikanth.

But now i have received only 4 out of 7 and in the order list details of orders as i placed on 7 the june 2018 the other 3 are vanished.

Order details is attached below

I have order Books from Amazon,
1.Concepts of Organic Chemistry[protected]
2.Concept of Physics Chemistry for JEE (Main &Advanced)
Sold by SKenterprises5.
It has been a month since I have placed order, earlier it got delayed so I stayed patient but from last many days I am contacting to AMAZON INDIA cancel this order but they never did.
They are just sending mail to the seller and giving false commitment that I will get my refund within 1-2 days.Always they are launching sending mails to seller to which he never replay.
I have paid Rs.1513 for books which I have never received and AMAZON.
I need my refund back.