Amazon India Complaints & Reviews

Hello,
I had ordered a samsung galaxy on7 prime (Gold, 4gb ram + 64gb memory) from amazon, which was delivered on 11/05/18, but in the package i received a wrong product of another brand mobile, at the same time i try to contact customer care, and also i mailed all snapshot of shipping packages, wrong product and invoice to their requirement, then they were given 5 days to conduct the investigation process on their behalf and, if there was no update, i was given more two times 72 hours, but i did not get the solution nor help, and when i contacted again, the amazon team refused my return request because accordingly their investigation result, i have received correct same product not a wrong item, their team had told me wrong and so my return request was denied this reason after such a long wait my return request was closed but the fact is that i have got a wrong product amazon team is cheated with me so please i request you have to handle this issue on your level and get me back to my original product or my money.
Please help me sir.,

I am attached all the detail and snapshots of this incident which also i shared to amazon

Order date. -. 06-may-2018

Order #[protected]Samsung galaxy on 7prime)

Deliver wrong product — kimfly z3 4g mobile

Order total — 13, 990.00 (1 item)

Registered mobile no — [protected]
"" email - [protected]@yahoo.com

I have returned "seagate new barracuda st1000dm010 1tb 64mb cache sata 6.0gb/s 3.5" hard drive bare desktop drive latest"which was ordered on may 15,[protected]-8553163)
Order #[protected]
Sold by: tech india infocom pvt. Ltd.
Return picked up on[protected] and duly an sms received in my mobile no. [protected] written" return picked up:seagate new barracuda st1000dm010 1tb 64mb cache sata 6.0gb/s 3.5"hard drive bare desktop drive is returning to uswe'll notify once replacement ship. Details: http://amzon.in/8fkTCOc"
But nothing has been reflected in my amazon account till date.

Product cancelled - refund not received

Hi,

I have made a purchase on amazon on 22/05/2018 for 29265.42/-, same day i have cancelled the product and made another purchase on amazon and waiting for the refund.
After two days i called amazon to check the status of the refund. Customer service team has informed me that they have already processed the refund on the same day and my amount would be credited back to my credit card by or before 28/05/2018.

After 28st i made couple of calls to amazon to inform that i have not received my refund. They clearly told me they cannot do anything they have already processed the refund and check with your bank.

I called my bank number of times they have informed me that their is no refund was initiated from the amazon.

I am struggling in between the bank amazon to get my refund and both of the institutes are not helping me out.

Sir iam purchase one mobile phone by amazon.com order id is[protected] mobile model name realme1 diamond black 6+128 gb deliver 29/05/2018 sussesfully iam open the mobile box but mobile not inside the box only receive one soap iam complane to amazon but not reply me iam send a video for you please watching my video and action to amazon sir please help me my email id is zeeshan[protected]@gmail.com my mobile no [protected] my name zeeshan please contact me

I placed an order with amazon on 18th april 2018, through icici bank credit card. I cancelled the order on the same day itself. It has been 43 days but my refund for cancelled order @ amazon is not processed back yet.

Order number #[protected]

I made the payment through my icici credit card (*300*) for the same. The refund amount from amazon is not credited back yet.

I have contacted both the customer cares (Icici and amazon) multiple times. But it is not resolved yet.
Amazon has shared the reference number 112398. But icici guys are not able to locate it.
What can i do to get the refund processed back to my credit card?
Can i raise the concern anywhere else?
Charge disputes also file with the bank

Not happy with the service they all blaiming each other
Amazon say there is problem with icici database and bank say amazon not paid any amount in my account

Totally confuse already contact with your customer service team multiple times

Md j. Khan

Dear sir,
I made a prepaid order of redmi 5 mobile for rs 7500 on 14.05.2018, but still, i haven't received the product. I lodged so many complaints (5 times) to customer care, but they divert me to contact other numbers and mail, i have tried both the mail id and toll-free number on 26.05.2018, but no reply. They looted my money 7500inr and didn't, t deliver yet. I am totally disappointed. And 29.01.2018 i got tracking details that is product got delivered in amazon pick up point and get it from there. So i have approached amazon pickup point to get the product, but they easily replied not yet received (Wasted 100 rupees for petrol to reach the amazon pick up point) and a customer care asked me to send mail to some email id (Wasted browsing charge 50rupees). They makes wasting my time (Spent 3 hours) and money in different ways but they doesnt do any replacement and priority to deliver my product. I need compensation and my mobile. Cheated by amazon india, already i have been waiting 16 days still they asked me to wait and not giving date to delivery. I am totally disappointed. Kindly do arrange the needful and resolve my complaint at the earliest

Ordered on 14 may 2018 order#[protected]
Delivered 18-may-2018
Package was delivered to your pick-up location and is available for collection
Track package

Redmi 5 (Black, 16gb)
Sold by: greenmobiles!
7, 499.00

I bought a mobile redmi 4 from amazon sold by green mobiles. That blasted to complain and claim i require invoice with imei number but i didn't found imei number in invoice that provided by amazon so please provide me invoice with imei number.

Order number:[protected] invoice number: scca-15792
Order date: 06.12.2017 invoice details: wb-scca[protected]
Invoice date: 06.12.2017
Redmi 4 (Black, 64gb) | b01n9j9n6a (
Redmi-4-64gb-black)
Hsn:8517

I purchased a kettle through amazon india sold by the online home store, the product was delivered through india post, once the product is recieved it found that the product is in damaged condition. I made a return and refund request for the product through amazon. They provided a return formalities and asked me to courier the product to some address and the courier charges also made from my pocket, it has been couriered on 19.05.2018 through professional couriers and doc no is kmi411394 almost 10 days has gone after they received they have removed the return and refund option and to check the status also. Now i didn't receive any refund from amazon. I have contacted them but no response. I need my money back.

My sel[censored]sman shaikh, i ordered a product (Ajm primium quality mhl wire kit worth rs. 609/-) from amazon on 8th april 2018. But i am not satisfied with the product so i returned the mhl wire kit on 12th april 2018 to amazon. I claimed for refund to amazon so amazon send me a message for initiating refund that they had initiated my refund on 12th april 2018, but yet i didn't get any message from my bank that for any transaction for rs. 509/- i called to amazon and they provide me a reference no. "012826" for my transaction. I called to my bank "union bank of india" they said there is no transanction on that date after that again i called to amazon and discussed with this problem they advised to file charge dispute, (Reference no. "012826") so i want to do charge dispute file. My amount is rs. 509/- and name - usman ahaikh,
Mobile no. [protected]
My account no. Is - [protected]
Ifsc code - ubin0544914.
Please help me to credit my refund rs. 509/- in my account. Please file charge dispute. Kindly help.
I am enclosing here mail image which is recieved from amazon.

I have ordered a 100%original lenovo bl 243 2900 mahli ion battery for lenovo k3 note mobile on7/11/2017 and payment rs 695/-also made through online on same day. My order no.[protected] dt.27.11.2017. But till now i have not received the said battery or return the money. Several email has been done in this regards, but no responded by them.

This is inform that i had bought a product from amazon (Royal oak berlin queen size bed). The product was defective (Having crack in one of its panel). I raised a request for the return of the product on 22nd may 2018 but till today the product is lying at my home. No one came or contacted for the pick-up of the product. After following up with the customer care & asking them everyday repeatedly for the pick up of the product it seems there is no solution for this problem. The product has not been picked up & they are holding my money as well which i had spent for the buying of the product.
Being a prime member of amazon this kind of service is not at all expected.

Am a prime user bought a watch vch supposed get 2day 9pm. I got a msg saying it's dispatched and updated in app. I called delivery agent [protected] dis routed to some other guy and he is abusing nd said this isn't amazon no. I have called cc they said agent accidentally scanned. I asked cc people two things
1. Call the agent with the above number. They don't have access to call "then how they confirmed that is a wrong scan"

2. If the product is not delivered change the status in app. They said they don't have access.
I asked him for next level escalation.in next escalation they disconnected my call. Saying product will delivered in 24 - 48 hrs

On last call they said the product will be delivered within 48hrs or they will refund. They are saying the product arrived hyderabad. I asked acknowledgement for escalation they said they won't give.

Fake product has been delivered!
I had ordered a mtt officially licensed armour back case cover for iphone 6s from amazon.in
The product delivered is completely fake
They have infringed in selling this product to me
I have heard of replacements and refunds
But where is the punishment for violations of consumer rules
Take a look at the pictures added

I pratunu mahapatra. I ordered a product from amazon on 28/04/2018. But amazon delivery wrong product. I cancelled the product and amazon collection the product on 08/05/2018. I paid cash on delivery rs -22150/-. But this money didn't credit on my account. I call customer care. He said that i refer money your account. But no money credit in my account. My money refer is responsibility from amazon. My order number[protected]. I hope amazon queak action in my case.

I have purchased a bluetooth device from Rahul Mobile Accessories. I received the material in broken pieces. I immediately applied for return of the material but no one came for pickup and when i called customer care and rahul mobile accessories, i was said to courier the material. But it is not possible for me to courier. Please arrange a pickup and refund my money

I ordered through amazon for suppliying three fans of crompton two of same color and one of different color. Order delivered to me. I was surprised when i opened the box there were two fans only. When complaint made to customer care they did provide me the internal enquiry report and asked me to go to local police. Company of name if do such fraudulent activity and suggesting to go to place shows their mismanagement or coalition of some miscreant staff there. Pl look in to it. I have lost my rs. 2500/- out of my hard earned money.

Dear sir,
I pragati rajput, i inform to you that my order biba women's straight kurta (Core12702_black_34) order id is order #[protected]. Is delivered to me in 19th may and it is damage, so i want to replace it and i return is on 25th may to your amazon service man. My order does not replace and no refund. And no notification show on my orders in the app. So please i heardly request you please replace my order biba women's straight kurta (Core12702_black_34) order id is order #[protected]

My name is rajkumar, my order #[protected]
Delivered 10-may-2018
Redmi 5 (Gold, 16gb)

I purchased a mobile through amazon india online & i got mobile. Within 15 days usage i got a display problem & im put a query through email. No responds from there.
How can i rectify this problem...?
Is there any exchange of mobile?
Pls mail or text me the solution.
Thnq

Hi amazon consumer complaints,

This is regarding order#[protected] ordered on 30 april 2018

This order was returned for a refund on 18 may 2018.

Amazon sent me a email saying they processed my refund 24 may 2018 for 249.00

I have yet to receive the refund in my bank. Can you please check and find out where my refund went to?

Best regards,
Vasudeo

Order date : 23-may-2018
Order # :[protected]

Product name: elie saab le parfum eau de parfum, intense, 50ml
Price: rs. 5, 209.00.

Amazon sent a perfume with the brand name on it but it smells terrible. I have been using this brand and product since a long time. I know the smell very well. But the i have received is a fake perfume. The smell is terrible. It's some local deo spray.

Amazon refused to refund, even though they have not sold a genuine perfume.