Amazon India Complaints & Reviews

I have ordered a maternity pillow from Amazon.in on 5th june, since it was required urgently i paid extra 100 rs. for gauranteed delivery and amazon promised to deliver it by 7th june.
I tracked the order on my app and the order was shipped to New Delhi Amazon facility on 7th at 2:10 pm and after that it was departed from there on 7th at about 3:49 pm, but it was not delivered and there was no update on app after that
On 7th evening - I called the customer care and asked for the status, they said sorry and committed to deliver the package next day and the customer care executive was "PRIYA", she told me that the MY ORDER IS PUT ON HIGH PRIORITY and she has CONTACTED the COURIER SERVICES regarding my order and it will be delivered, AND ALSO LODGEG A COMPLINT.
On 8th evening - i again called the customer care regarding my order as there was no update on the app or any sms and the customer care executive told me that he will help me, he told me that NO ONE FROM THEIR EXECUTIVE HAS CONTACTED THE COURIER SERVICES AND NO COMPLAINT HAS BEEN RAISED, and AGAIN he PROMISED me that my order will be delivered on 9th june, as it is the last day and he has contacted the courier services, he requested me not to cancel the order as it is very important to me.
On 9th afternoon - I again called and talked to the leadership team of Amazon services and FINALLY I GOT THE NEWS THAT THEY ARE UNABLE TO TRACK MY PACKAGE AND WILL HAVE TO CANCEL THE ORDER.

today 13th june - it has been more than 3 days and still my refund has not been initiated so I called the customer care and reminded them of my order, then they contacted the courier services team and finally cancelled my order and initiated my refund.

In short - Amazon customer services executives and Amazon.in will give you false promises and ask you to wait for your order but will not deliver, and will not let you cancel the order untill the last date is gone giving you false hope & promise, and at last will fail to deliver your order and also forget to refund your money to you untill and unless you remind them.

I ordered a wash basin from Amazon and was shown that it will get delivered within a week. But the company itself cancelled the order after few days. When i reached out to the Customer care executive, they said that the wash basin broke on the way, though we didn't get any dispatch message. They asked me to order it again and i did. I was assured that the product will be delivered to us this time, within a week but again the same happened. After a few days i got the message that my order was cancelled. Then i reached out to.the customer care again and they said the product was out of stock. Why was the product showing "in stock" while ordering then? I have been waiting for the product since 15 days now and i have been mentally harrassed. I'm really disappointed with the kind of service the company offers. If the company cannot deal with its suppliers then why does it show the product's availability. I'm really disappointed with Amazon and i want to take a strict action against the company so that people like us don't trust its service ever again. To reach out to us contact- [protected]

BELOW IS WHOLE HISTORY OF HOW THEY HANDLED THE MATTER :

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Thinles,

I'm sorry to hear that still you have not received the order #[protected] for the product Acer Nitro AN515-51 15.6 Inches Notebook (Intel Core i7-7700HQ/16GB RAM/1TB HDD with 128 GB SSD/NVIDIA GeForce GTX 1050Ti with 4GB Dedicated GDDR5/Win.

In this case I don't want to make you wait to help you better manner I've straight away escalated the issue to our concern courier department and they replied stating "The orders had been returned due to some external issue happened at the time of transit and please note that the issue would have been happened because severe damage at the time of transit"

Since the product are damaged our courier returned the product to our center because they won't deliver the damage product and disappoint loyal customers like you.

I don't want to provide any wrong information and appoint you any more and that is the reason I have explained you complete issue happened.

To compensate the inconvenience I request you to place new order for the same product and write back with the order number so that we will special care on your orders and make sure that product gets delivered to you with out any further delays or issues.

As an compensation we will offer shipping charges refund incurred to your amazon pay balance as gift card.

I can also confirm that refund had been already issued to your original payment method,

And you will receive an confirmation email regarding the refund status.

I request you to give us an chance so that we will make sure that we serve better for you.

I realize that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

I hope this helps.

If you've any further concerns I request to write back so that we will do right things for you.

We look forward to see you again.​​​

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Karthikeyan R
Amazon.in
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Original Message
Returning to seller
At 10AM today
Undeliverable
Unfortunately, your package was damaged.
If you have already paid, refund will be initiated shortly. We are sorry
for the inconvenience.
See details

On Tue, 12 Jun 2018, 14:14 Amazon.in, wrote:

[image: Amazon]

Your Account

Amazon.in

Message From Customer Service
Hello Thinles,

I am writing to assist you with your order #[protected], Acer
Nitro AN515-51 15.6 Inches Notebook (Intel Core i7-7700HQ/16GB RAM/1TB HDD
with 128 GB SSD/NVIDIA GeForce GTX 1050Ti with 4GB Dedicated GDDR5/Win.

From your mail, I could realize that you have not received the product.
Please accept my sincere apologies for the inconvenience you have faced
with the product.

I have immediately escalated this case to our internal courier team and
shared your address and mobile number (814174****) and instructed them to
deliver the product to the earliest on high priority, hence the product
will get delivered to you maximum by June 13, 2018.

Please be rest assured that the product will get delivered to you within
the above mentioned time or rather to the earliest and you will not face
the same delivery issue on your future orders as we do not want to
disappoint you as you are a loyal customer to us since November 25, 2010.

I hope you will understand my limitation in these regards and you provide
me a last opportunity to fulfill whatever I have stated in the E-mail to
gain your trust once again.

Your little patience and understanding will be highly appreciated in this
matter.

We really value your business with us and would never want to lose a
customer like you.

Thank you for being an amazingly understanding and cooperative customer
with us.Hope you'll extend your support and continue to shop with us.

We appreciate your feedback. Please use the buttons below to vote about
your experience today

Warmest regards,
Rahul
*Amazon.in*

*Did I solve your problem?*
Yes

No

To contact us about an unrelated issue, please visit the Help section of
our website: http://www.amazon.in/help

Your feedback is helping us build Earth's Most Customer-Centric Company.

Download Amazon App and shop anytime, anywhere www.amazon.in/apps
*Original Message*
[protected]
06/12/18 12:37:46
Your name:thinles
Order No:[protected]
Selected Order Items:
Acer Nitro AN515-51 15.6 Inches Notebook (Intel Core i7-7700HQ/16GB
RAM/1TB HDD with 128 GB SSD/NVIDIA GeForce GTX 1050Ti with 4GB Dedicated
GDDR5/Windows 10), Black
Comments:e: Hi
You are now connected to Vivek from Amazon.in
Vivek: Hello, my name is Vivek. I'll certainly try to help regarding your
concern.
Me: Can you tell me the status of my Laptop order? still not received
Vivek: I understand your issue that you want to know about your order
status.
Please do not worry and I am here to help you in the best possible way.
Me: i have already made the payment, i had written a delivery review on
the seller product, but it has been erased and amazon has written that "
ORDER HAS BENN FULFILLED" what is this nonsense ?????
Vivek: Just for the confirmation you are referring to
Acer Nitro AN515-51 15.6 Inches Notebook (Intel Core i7-7700HQ/16GB
RAM/1TB HDD with 128 GB SSD/NVIDIA GeForce GTX 1050Ti with 4GB Dedicated
GDDR5/Win
Me: YES THE ABOVE ORDER !!!my firts EMI on the product is already
getting debited ...and i still did not receive the product ! THe seller is
cheatinmg or you guys are cheating ! i need a quick resolution noww...
THIS IS BANK MAIL TO ME TODAY :Dear MR. THINLES CHOSDUP,
We value your relationship with ICICI Bank.
We would like to inform you that as per your request, the purchase made on
your ICICI Bank Credit Card XX1007 for INR 80, 480.00 on June 11, 2018 has
been converted to EMI.
Please find attached the Amortisation/Repayment schedule that details the
interest and principal components of your EMI.
In case you wish to cancel the EMI facility, you can call us within 15
days from the date of conversion of transaction. After 15 days the EMI
facility can be cancelled, however, Pre-Payment charges will be applicable
and the processing fee will not be reversed.
For any clarification or more information, you may write to us at
customer.[protected]@icicibank.com from your registered e-mail ID or call our
Customer Care.
Vivek: I am really sorry for any inconvenience caused here. And I will not
let you down here in this regard.
I am escalating the matter and cancelling this order and creating a free
replacement for this order right now for you rather than to wait for this
order.
Me: JUST CLEAR ME WITH THE SHIPMENT TODAY ! Contact the seller or the
courier i dont know howw...but i need a solution, provide me seller contact
number i will contact personally...this is plain CHEATING on seller side
and AMAZON SIDE...
Yes but yesterday i already chatted with a customer care person she said
the same thing escalated !!! escaleted wwhere???? why dont you guys
contact the seller deirectly and askkkkkkk ??????????
HOW CAN YOU CANCEL NOW??? The bank has already paid the seller for the
product, why the seller is not deliveruing ??????????? STRANGE !!
Vivek: I can understand your disappointment in this regard and hence for
fastest resolution I am asking for replacement on this considering the item
lost in transit.
Me: YES BUT HOW AMAZON HAS NO CLUE ON THE ORDER ?? WHAT WAS THE ISSUE
HERE???? WHY THINGS ARE NOR CLEAR???
Vivek: We will investigate on it with the logistic team for the same but
we do not want you to wait longer for this investigation report hence I
have asked for replacement on this.
Shall I proceed to create a replacement on this order right noqw?
now**
Me: HOW SOON CAN YOU DELIVER THE ORDER ????? TODAY????????????? am
frustrated just waiting now?????
Vivek: It can be checked once the replacement created by the system.
Me: You guys NEED TO MAKE SURE YOU DO TODAY ONLY DELIVERY !!!
Only case i would be fine, else what penalty does amazon pays for ...
delayed delivery or the seller, what aboiut all the inconvenience caused,
time lost, ????????
Vivek: I am sorry sir as I do not want to set any wrong expectations to
you on this that replacement can be delivered on today but we can assured
you for fastest deliver of your replacement order.
If you give me the permission I will go ahead to create a free replacement
on this.
Me: So when is the delivery showing ?? if you created the item delivery???
this item was on NEXT DAY DELIVERY OPTION ! and also you nneed to make sure
you deliver the product ASAP... after all this delayed and inconvenience
!!! And TAKE THIS SELLER OFF MARKET !!! ITS YOUR RESPONSIBILITY
Vivek: I am sorry sir but as I have checked the details and you have to
place a new order for the same as there is no replacement option available
on exchange orders.
Me: how will i PLACE NEW ORDER !!! I HAVE ALREADY PAID FOR THE PRODUCT!
Vivek: And we can issue your full refund for this order now.
Me: I just sent you the bank statement !!! they have already
Vivek: Yes your refund will be credited for same.
Once we will issue your refund from here on this order.
I am waiting for your response Sir.
Me: We would like to inform you that as per your request, the purchase
made on your ICICI Bank Credit Card XX1007 for INR 80, 480.00 on June 11,
2018 has been converted to EMI.
BANK HAS ALREADY PAID THE SELLER !!!
EVEN IF YOU REFUND //... THERE WOULD BE CHARGES BANK WILL lay on me !!!
Vivek: I can understand your issue Sir.
Me: READ BELOW FROM BANK: In case you wish to cancel the EMI facility, you
can call us within 15 days from the date of conversion of transaction.
After 15 days the EMI facility can be cancelled, however, Pre-Payment
charges will be applicable and the processing fee will not be reversed.
Vivek: Let me check with my resources on this for you.
Me: I dont want to move this issue to consumer court !!
Vivek: Please be assured for that and we will not let you down here.
Me: ???????? WHAT IS THE RESOLUTION
Vivek: As it has been mentioned that there will be EMI cancellation
charges with processing fees.
Me: JUST provide me SELLER contacts i wiill deal personally !! WHY ON
EARTH HE DID NOT DELIVER THE PRODUCT ???
Vivek: So please let me know how much is the total charges levied on this
by the bank.
If you want you can contact the seller on [protected]
Me: AND WHY DONT YOU CANTACT THEM AND ASK THE PROBLEM????
AND SOLVE IT...
Vivek: As this is Amazon fulfilled orders so we do not have an option to
contact the seller as it has been already shipped via ATS courier and there
is an issue with the logistic team.
If you can give me 24-48 hours I would take the responsibility for the
same order and try my best to get it delivered to you.
Your patience and cooperation will be highly appreciated in this regard.
I know that it is not right to ask you to wait for the same again but just
give me a chance to get it resolved for you and I will convince you with my
work on this.
Me: JUST GET ME THE LAPTOP FROM THE SELLER AT ANY COST ... I DONT CARE !
I already paid ... so What is the PRIOBLEM WITH LOGIDTICS?? NOW ITS
AMAZON RESPONSIBILITY TO FULFILL THE ORDER!!! I ALREADY CALLED ON SATURDAY
AND AMAZON HAS ALREADY TAKEN THEIER 24 HOURS - 48 HOURS ...STILL NO
SOLITUION !!!
Vivek: I can understand your point and noted it sir.
Me: WHEN THE DELIVERY IS NOT FULLFILLED HOW CAN AMAZON WRITE ITS
DELIVERED????? THATS PLAIN FRAUDULENT ...!!! I CAN JUST SUE...
taking this isuue. its plain LYING from AMAZON
Vivek: Please be assured I am doing all the needful for this to get it
delivered to you.
Delivery Preferences Updated Successfully
Me: what is d´-ʼˇ´®¥, ®´ƒ´®´˜¸´??
Vivek: I have forwarded the same to my superior as well so that it would
be treated on priority basis.
I am following up on this order personally so please give me a chance to
get this issue resolved and your order delivered.
I make you sure that i will be able to change your experience with us.
We are here to make things easier for you because customer satisfaction is
something that we take very seriously and would never compromise under any
circumstances.
Also an action will be surely taken against the logistic team for this
delay without notice to you.
I am waiting for your response Sir
I don't mean to rush you, but we've been idle for 1 minute. I want to make
sure our chat's still connected. If you aren't able to respond in 1 minute,
this chat will close.
I hope we are still connected? Out chat has been idle for 2 minutes now.
If I don’t receive a response by another 1 minute, I’ll be forced to close
the chat.
Your chat session has been idle for 3 minutes; so, I'm closing the chat. I
hope I was of help to you. Feel free to get in touch with us again if you
have any more concerns.
Vivek from Amazon.in has left the conversation.
[protected]





Thinles Chosdup
8:14 PM (0 minutes ago)
to cs-reply+A3T47.
Why in the first place " THEY DID NOT REFUND & CANCELLED WHEN TH E PRODUCT WAS DAMAGED?????

What about all the emotional & time waste i have done on this shipment !

Where is Amazon responsible ??? My bank transactions are all stuck, Amazon has initiated REFUND BUT MY BANK has blocked the amount for the next bill cycle, i cant even re place a new order unless this whole REFUND MESS is sorted out with BANK.

Who will be responsible for all this, You guys should be providing a FREE PRODUCT FOR ALL THIS INCONVENIENCE CAUSED, WHAT IS AMAZON GOnNA DO!

I AM SIMPLY NOT SATISFIED WITH THE WAY THINGS ARE HANDLED HERE !

THERE HAS TO BE SOME SORT OF SETTLEMENT, PENALTY, AGREEMENT either To ME or AMAZON !

FROM:

THINLES

Hi,
This venu from Vijayawada, I have purchased FASTRACK watch from AMAZON on[protected] with invoice no. IN-152 .Recently it got some issue so I went TITAN service center which is located at Governorpet beside South india shoppingmall .But they are refusing to do this service and told me that product is a duplicate product .So I would like to take action against AMAZON INDIA, so kindly do the needful .

Here iam providing product details in the attachements for your reference .
Thanks and regards,
P VENU,
[protected],
[protected]@gmail.com

Sorry to inform that amazon has started cheating people. I sent gifts for my new born niece in chennai and the order was not completely delivered. Now amazon is refusing to refund or resend the product as its been after a month i am complaining.

It was a gift and was sent as a surprise and the items details were not shared with the receiver. When enquired after these many days that the main product was not received. I asked for the signature details of the receiver but not shared. Instead was shown the policy door. Now me along with my family are bound to show amazon the exit door. This is cheating
Order#[protected]
Product : safe n cute sleeping set (Red-blue) 0 - 30 months 2 rabbit pillows, 1 velvet super soft sleeping base, 1 velvet duvet, 1 rectangular pillow
Sold by: ritu infants care

My order[protected] for US polo assn. women shoes for which I have paid 4600 rupees online is shown as delivered on 10th June.to me. But till today I have not received my above order.what is the fate of my order? is it wrong updating of delivery status or my order was delivered to wrong person.please resolve and see I receive my order soon

I am manas saxena resident of 6118/4, d-6, santushti apartment, vasant kunj new delhi. Ordered a smart phone (One plus 6) online to amazon with advance payment for 35000/ via sbi card on 26 th may,, but they delivered me piece of broken marble stone against order of mobile phone., i send a email to company regarding this, but they are ready to do anything neither they are returning my money nor delivering a phone.

What do company have to say about the following:
—

- why didn't i receive a call from the da before the delivery?
- why did the da reach unannounced at noon when i'd specifically asked them to come after 7:00pm?
- how did they complete the delivery without the confidential pin?
- how did the complete the delivery without even a signature?
There is so much mental harrasment and financial loss to our family, this was my belated mother day gift to my mom. Totally disheartened

Sub: iind reminder.

Sir/madam.
With reference to order no.[protected] dated 07.06.2018 i was booked 3 nos. Of 200ml kasamrit cough syrup (Red paper container), but amazon company delivered me by m, h, enterprises 6 nos. Of 100ml kasamrita herbal cough syrup (Green paper container) which is used for respiratory patients,

Amazon company delivered me wrong product (Kasamrita in place of kasamrit),
It is requested that please help me so that i can return same product.

Thanking you.

I have book whirlpool ac on 24th may and they committed to deliver it between 26th june 31st june, but they failed to deliver.

Now i called them many time for my refund so they are taking so much time.
Not giving proper resolution to me also exact time for refund of rs 24000/-

Order no is[protected]
Manish kumar srivastava
Contact: [protected]

Hi, i got call from [protected] delivery agent, kondapur, hyderabad. He asked me if i can come to pick up my delivery. I went there in around 10 minutes and was searching for him, called him but he did not lift, he left the place and i put him a message asking where about. Next day i got a message stating the delivery was not deliverable. I got an automated call from amazon to give me feedback on delivery. But nothing helped. My order was sent back to seller and later i had to put order again. If delivery agent values his time, then why should i leave my workplace and take delivery in 5 to 10 minutes. This agent could have given me a call prior to visit, so i can be ready. Later when i call him, his arrogance is unmatched. He says please give complaint against me but don't call me. I am giving it now here, please take action against him. I have call logs.

I order redmi y2 on 12 june order id order number:[protected]
From amazon india and pay with icici debit card. On icici credit and debit card has 500 rs instant discount offer so i decide to pay with card and get 500 instant discount offer. But amazon cancel my order and mentioned exceed buy limit. But i ordered only one phone and they lying you have order more then 1 phone.

Now i want my money with 500rs compensation for discount which is lost.

I placed an order to purchased the item "prisha india pure copper jug picture with 2 tumblers best quality drinkware set" on[protected] from prisha india craft which have been delivered to me on[protected] in due time.
The order number is: order #[protected]
But the problem is, the bonus accessory, coster 4" (2 pieces) which was committed to have with the item not found in the pack received. Please look into the matter and do the needful towards supplying the stuff.

As i have dropped my query earlier also on amazon to sort out my problem, but amazon simply forwarded my query to leeway executive.
I am in touch with the company from more than 10days, they are saying that they will replace my defective delived item, but didn't took any action yet.
Leeway contact no. Given on internet.. Is also a fraud no.
Big shopping site amazon have such fake tie ups... Really disappointed to bought things in amazon.

Why amazon have such tie ups of fraud companies, i want to claim my money... Either give my refund of rs.6000 for leeway exercise cycle or replace the defected part.

I have done my purchasing through amazon because it's a trusted site, i don't compromise with quality and damage peace. It's duty of amazon to solve this matter asap.

With reference to order no.[protected] dated 07.06.2018 i was booked 3 nos. Of 200ml kasamrit cough syrup (Red paper container), but amazon company delivered me by m, h, enterprises 6 nos. Of 100ml kasamrita herbal cough syrup (Green paper container) which is used for respiratory patients,

Amazon company delivered me wrong product (Kasamrita in place of kasamrit),
It is requested that please help me so that i can return same product.

Thanking you.//

I am from very poor family sir, amazon is harrasing me from last 1
Year, this is the the correct reciept, 1year past courier company
Would not helping with new slip

Order #[protected]

I have return this product vu tv a year ago, that time the product was
Delivered through dtdc and i was assured that i will receive the
Refund with in 24-48 houres regarding this i have contacted multiple times.
But still now refund has not been processed, it was my hard earn
The amount which is got stuck from 1 year, even after the tv being return
Only shipping charges are given to me product amount still not processed,
I have already sent the courier receipt, as the package was delivered
1 year ago, dtdc tracking valid for 3 months, please sir i am
From very poor family, pls don't stuck the amount

*as courier was sent 1 year ago so tracking details are not in record,
3 months past so pod not available in dtdc, and earlier amazon not asked me
For pod

I had purchased haier 320 ltr refrigerator from amazon on 7th jun, 18 and full payment of rs 26, 999 was the same date and was promised the delivery by 11th jun’18. However i received a message on my phone saying on 9th jun’18 stating “your refrigerator is out for delivery and will be delivered today end of the day.” later message i received that as per your request the order has been rescheduled, after seeing the message i called the call centre and register a complaint mentioning i did not request for rescheduling the delivery.

I again called the call centre on 10th jun’18 on delivery status, i was informed that you have requested that you would be coming and picking the refrigerator from warehouse. It came as a shock to me.

Even calling today (12th jun’18) call centre executive is asking to wait for 24 to 48 hrs. This after surpassing the promised date (11th jun’18) of delivery and even now i have not been getting proper response from anyone from amazon. I am also not able to cancel the order as they will be able to only after the product reaches amazon depot.

I request take a stern action against amazon as the do not have any escalation matrix nor amazon have a clue why there is a delay in delivery. I also want a compensation on this as i had bought this refrigerator for my parents who are in their 70s and sold their old refrigerator.

Regards,
Kushagra
Mobile no. [protected]
Email. [protected]@gmail.com

I had brought some items from amazon.in on 9th july 2017 and the product was of not good quality, hence i returned the order. The refund was initiated but no further procedings was seen. The amount of rupees 699+ 3278+1200 was to be refunded in my account. The amount has not been refunded till this date.
I tried calling the cutomer care number but they didn't provide me with anything useful.

I ordered redmi y1 order no. Order no:[protected] but i got wrong product i returned it on provided address by dtdc courier tracking number is z56902699 product is already delivered so many days they people were saying we didn't get the confirmation from warehouse so wait for 5to7 working days now they are refusing to give the refund they are saying that product is returned to wrong address when i have all the details that product is returned to amazon warehouse also dtdc courier confirmed that address is darshita electronics
Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
Resitered mobile no. Is [protected]
Mail i'd [protected]@gmail.com

Returned the following item under return scheme:
1 : seagate new barracuda st1000dm010 1tb 64mb cache sata 6.0gb/s 3.5" hard drive bare desktop drive latest

Return creation date: 24 may 2018
Return authorisation #: drnzthp9rrma
Order #:[protected]

Ship carrier amazon transportation services
Tracking number: [protected]
Status: returned and delivered to seller
Signed for by: earth syscom pvt. Ltd.

Return item delivered to the seller on[protected], but refund not yet been made by crediting in my amazon account till date (I. E.[protected]. Please help to refund the amount

I returned a bag pack but return amount does not reflect till now in my account.
Account no. [protected]
Card no. [protected]
Date of purchase is 14/may/2018 from amazon.
Date of cancellation is 16/may/2018
Date of return to amazon is 18/may/2018
And return reference id is[protected] which is initiated on 20/may/2018
Amount of return is 918.00 rupees
Please solve this problem so i can get my 918.00 rs.in my account.
Its been a long time but i did not get my money back till now.