Amazon India Complaints & Reviews

I ordered HP laptop battery and red tape shoes separately from Amazon on 30/09/2022, shoes delivered on 4/10/2022 and battery was missing in the package.
I made two orders separately, but amazon sent both items in one package when i received it I got shoes and battery was missing.

I complaint to customer care about it, they said that their team will investigate about it, after investigation they said delivery was made successfully so can't refund the amount.

I contacted them so many times, but they are repeating same thing again and again.

I bought a boat watch for 3000 rupees and it’s price was reduced by 1000 rupees the next day ordered. I contacted customer support person if there’s any way I can return it and get a refund so that I can buy the one which is 1000 rupees cheaper. Customer support agent told me that he will raise return request on my behalf and i would get refund upon returning the product.

The agent went on and raised refund on return but under the category “wrong item recieved”. I was not asked whether he can raise request under this category, but he just WENT ON!

I returned the watch, bought the cheaper one, hoping that I will get refund at the earliest
After ten days from the day of return, since there was no change on the return status, i contacted support again to only hear that i sent a forfeited item. They got an old used pant in place of watch and hence they cant process my refund.

And it’s now i thought of the category Under which the return was raised. “Recieved wrong item”. Either the person who collected the watch or the one who is in the warehouse has clearly used this category to replace the watch with pant. They had known that if we return something in this category, they need not check what is being returned by the customer. But I was not knowing about this and failed to click a picturephoto when I returned the watch as received.

I had explained all this to Amazon executives through a call and in twitter, but in vain. They tag me as the liar and say, you have returned wrong product and until i return the watch, they wont refund the money.

One beauty is, all through my follow up, they kept saying, they have investigated, and they cant provide refund. And the way they respond to my emails are harrassing and stamping me as liar which is spoiling my self respect. They havent answered to my questions regarding the return process as well. I am still unsure how can they right away tag the customer as the fraudster but not the middlemen involved.

I dont have any other way other than posting this in consumer complaints forum.

Order details:
#[protected]
Order date:
16/09/2022
Received Item on:
18/09/2022
Returned on:
23/09/2022

[protected]

2-3 people from amazon come to my area to deliver products but one of them is very bad His name is Sudip Dey. Every time he came to deliver or pick up the product, he was harassed in some way or the other. His behavior is very bad. If the product is cash on delivery, they increase the price, for example, if the product is 329 rupees, they say 330, but they never refund the money. Thus one day he left with an extra 50 rupees. He always told to give extra price of the product .Even though I called Amazon customer care and told them all about the problem with my product and return it without verification.But even during the product pick up, that person named Sudip Dey harassed me in many ways Apart from having without verification return, he made me stand in the sun for 10-15 minutes and kept talking to his friends on the phone.He took pictures of the product and sent them to his friends on WhatsApp.He even introduced his friend to me as his boss and made me talk to his friend. And he taught me how to speak with his boss. with And kept threatening that something will be sent to my WhatsApp number and my return will be cancelled.

I want him not to come to my area to deliver or pick up the product . There are many other complaints of that person in my area . I will request Amazon not to send the person Sudip Dey to my area for product delivery or pick up.
Please I request Amazon to look into this type cases.

Sir mera name sachin hai or mene Order Date: 02.10.2022
Order Number:[protected]
Or ya order meko[protected] ko mila or mene Samsung Galaxy Buds Live Bluetooth Truly Wireless
in Ear Earbuds with Mic, Upto 21 Hours Playtime,
order kara tha usme mujse charger mila hai mene complement kara tha or customer support meri koi help nhi karte sir mene 3990 rupaye ka saman maga ya tha or mujay abhi tak na koi refund nhi mila sir please help me

Account was blocked, without any prior notifications

And also after speaking more times with customer care, no resolution has been provided.

Could you please resolve this as early as possible.

Account used id [protected]

I ordered Xiaomi 11 Literally NE 5G on 25th October. The order number is[protected]. My friend gifted me the phone, so I tried to cancel the order. But failed to cancel it though I tried several times. Every time it shows that some thing wrong happened please try some time later. After receiving the phone I tried to return the phone using app but the same thing happened several times. Ultimately on 6th October I chatted with someone and he said that the the phone will be pick up by them. But they didn't do that. On 10th October I chatted with someone and he arranged a telephone conversation with a gentleman who also promised that they will pick up the phone with in 48 hours. But didn't fulfill his promise. I got the from +44 [protected] at around 5.30 PM. Please take necessary action so that I can return it as it has no use value right now. I look forward to hearing from you.
Sincerely
Nitish Datta

Dear Sir/Madam,

My Name: RAJASEKRANA
My Amazon Account mobile no: [protected]

I purchased a lot of products from Amazon since 2016. I am not facing any issues so far.
In my last order was Acer Nitro 5 Gaming Laptop/12th Gen Intel Core i7-12700H Processor 14core/15.6"(39.6cm) FHD 144Hz Display(16GB/512GB SSD/1TB HDD/RTX 3050Ti Graphics/Windows 11/RGB), AN515-58 + Xbox Game Pass Ultimate.

This product was delivered around 1:06 PM at 16 Oct 2022. I asked the delivery person this product weight is not even 500grams. My product weight is around 2.2 - 3 KG. I thought it is not a laptop, some other order may be delivering, so he sent OPT message and I shared the OTP to delivery person.
Then I checked what product is delivered in my Amazon account, I was shocked it is a laptop. So asked the delivery person to come and open the parcel and he said record the video and if the product is missing, complain to customer care. Delivery agent number [protected] and PIN 8092 For this conversation, I attached voice call Audio.

Next, I take the video while opening the parcel. I shocked it is keyboard. I ordered a 1lakh rupees laptop, but the delivered product is a 1000 rupees keyboard. Furthermore, I am very fear about my money, it is my 2 years saving. Below, I attached Video for parcel opening.

Next few minutes I raised complain about this issue. Amazon customer care said they will arrange an investigation into this issue.

Please help me on this issue. 🙏🙏

Item was missing in the package

I ordered a cable adapter after spending a lot of time to find the one which my computer will support. The one I found in end was this: https://www.amazon.in/gp/product/B0893452HR/ref=ppx_od_dt_b_asin_title_s00?ie=UT...⇄

The description mentioned that it Supports HDR videos, but on plugging in, it shows that the adapter doesn't support HDR.

[protected]

I refused my amazon order
Order # [[protected] ].Tracking: [protected]

Its a refund of amount 12599 pending due to this.
Kindly consider this as urgent request
I chased up with blue dart 1000 times and they confirmed that delivery was not done
Assist me in getting refund of my money

This is to bring in your knowledge that company(Amazon) not giving me a support.
As I was ordering the mobile phone(Oneplus Nord CE 2 LITE) on 8th September and due to some techical issue I want to return it, one of your pickup boy has came on 24 September and I was not at that address so I told him to came later he said okay after that your service provider (Rabish Mishra) Ph no.- [protected] said that this pickup has been done on urgent basis and he also merge his call with one of company agent and he said the same thing after that he came to my door at around 8-8.30 pm and pick the phone and go away at that he didn't update the status of pickup.
He said to me that it'll be updated by tomorrow. And when the status was updated uptill 25th afternoon then my Freind called customer service then customer care executive (Swati) confirms him that the pick up has been done and is visible to her and also said that your refund will be issued in a day or two. And when after 2 days we didn't receive any refund or any updation in status then we again call the customer care executive for many time then they keep on saying that they'll check but there was not any support.
And after 15 days they told us that they didn't recieve the phone.
And switch off the option to call back they didn't provide any type of support

Please help me out it's amounted my full salary.
Please help me out.
I am attaching the all the screenshots regarding the order and I do have recordings of all the customer care executive
Please help me out.

I ordered Baidyanath Panchasakar Churna from Amazon and the product was delivered to me 24th June, 2022 but i received a different products and complained it to Amazon customer care they asked for photo proof and after verifying they told me they initiated the refund amount of 470₹ and they told me to wait 3-4days and the amount will reflect in my bank account but even after 4 days I didn't get my money back so even after countless complaints they are not providing me Refund Reference Number and I also visited the bank branch but they said without the RRN number they are unable to do anything and even after 3months they always tell me to wait no real resolution and they are saying they have already refunded the money but if that's the truth then they should provide the RRN number.
Order I'd:[protected]
Refund I'd: amzn1:crow:B3Zeo2mZTcW03QTAdmmkXw

After 24th June they asked me to upload photos of my Bank Epassbook to make sure I'm not lying about not getting the refund and even after I did that they are still not providing me Refund Reference Number.

I was ordered the mobile from amazon but due to technical issue I want to return that order and return started and delivery boy take my phone but not update it in tracking till now i am not getting my refund evrn company also do not know about the product as they did not support me I want my refund back

I ordered an amazfit GTR 3 watch worth 13250 on Oct 2 2022 and received a fake product on Oct 9 2022

I've made multiple attempts to complain about this to Amazon customer care and everything in vain.im really annoyed about this..I'm not getting a proper reply from amazon

A JIO PHONE NEXT 32GB ROM, 2 GB RAM blue smartphone was ordered on 23 August 2022 for Rs 4549

Delivered on 26 August 2022 to a different customer via Bluedart with transaction ID [protected]

I haven't got my order till date

Neither Amazon, nor Blue dart taking any sort of responsibility

Received a call from delivery against I told him give to my flat mate as she is at home he said he needs OTP for approval as he is there at my home only I give him but not delivered the order and updated the same on the app as Delivered.

Tried contacting customer care they are no help asked them to share delivery partner details so i can go there and collect my courier all i just want my order as i make the payment(8294 rupess) in advance if they cannot just give me the refund that is all i want.

I placed an order for a parcel, and did not receive it, though it showed "delivered" on the website.

I ordered 4 echo dots: 3 from my business account, and 1 from my mother's business account (this is the one that did not get delivered).

I ordered it on the evening of 5th of October 2022 from my credit card, and I checked the status of Friday, and it showed "Delivered", however, that was not the case.

I checked with my building's watchman, caretaker, cleaners, receptionist, even had them knock on my neighbour's door to see if it was delivered to them accidentally, but it was not the case.

I called amazon to raise the complaint, and was told to iand they said that I should expect a call from the delivery agent by the end of the day, and if I did not, to call and complain on saturday

I did not receive any call from the delivery agent, and so called amazon in the morning of 8th August 2022 to escalate the complaint.

The escalation team requested me to call back today (14th morning), whilst they run their investigation.

I had noticed that they did not issue a complaint number, and so I called Amazon back on the 9th of October 2022 requesting for a complaint number, to which they stated that there is no complaint number for such cases, and that an email to the account that made the purchase will be sent.

I spoke to Amazon today morning, and according to their "investigation", it has been delivered, so they have raised their hands to say that they will not help any further.

They have not divulged the name of the delivery agent, person, the person the parcel was handed over to, nothing. I have been left in the dark, contemplating which authority to make a complaint to.

The fact remains that I have not received my parcel, and money has been spent on an item I have not received.

I request that:-
1. Amazon provides the details of the person who delivered the parcel, and to whom they delivered the parcel to;
2. If they can successfully trace the parcel, to hand over the parcel to me as I am the rightful owner and person who should have the parcel;
3. If they are unable to trace the parcel, they are to provide me with a fresh parcel;
4. Order as cost for the mental torture and harassment that this ordeal has caused to me.

I ordred IQOO Z5 on 9th sep 2022 on amazon ..i had issues in the device called customer care, they told that they will arrange replacement device, , but i didnt recieve that order and it got cancelled .again called customer care they told that they will arrange refund after picking the old device..20days over still nobody came to pick the call after followups with amazon..i took the phone on emi basis ..now who will bear the emi ..my bank people calling me to pay emi ..bcous of amazon mistake i supposed to pay my emi.
pls help me in this
Lokesh
[protected]

I purchased one plus ten t mobile get delivered on 2nd Oct ordered moonstone black received Jade green i registered complaint may times but no response from Amazon they given time for 3 time but no response even in site it's return replacement available but site not working very worse behaviour of representatives i request many times that let me clear it's why not replaced