Amazon India Complaints & Reviews

Technician came for tv installation and gave us a wire for 750₹ which was of no use and now amazon is fooling us for refund of wrong item from 15 days

Return our money

Purchased a pair of table from Amazon, pasting one of the leg of a table came off after which I contacted Amazon and they denied help and asked me to contact seller directly. In contact with seller from last 4 days and now they are asking me to send the table at my own shipping cost. They are not ready to pick it up. Amazon should take its responsibility as it was fulfilled by them.

My Amazon Account got hacked by someone and my Amazon Pay balance of around Rs.4500/- was redeemed by someone else, and I reported it to amazon customer care. But I didn't get a proper response or sufficient answer for this issue. And after 1 week of this issue, my account wasn't able to sign in. when I try to login, it shows "account not found". I lost my money by adding to this amazon pay and I'm currently not even able to login to my account.

Here I'm attaching the address that I got from the address (probably attacker's address) section when it was under attack.
Issue Date: 21/01/2023
I'm also attaching payment
My Amazon Mail ID:
[protected]@gmail.com
Amazon Mobile No:
+91 [protected]

Address:
Name: Paras
Mobile: [protected]
Pincode: 152123
Flat, House No: H.No E3539, Bikaneri road fazilka.

Thank you.

I ordered the item (ORDER #[protected] on 28 January 2023 and the item (ORDER #[protected] on 3rd February 2023. The first one are under garments for my kid and the second one are some books. In the first case the size is too small for my kids, which has already been delivered and the second case, we have already ordered a set of same books earlier. So we wanted to return both these orders. But the return or cancel order options are not there in the site against these two orders and we tried many time through their customer care number to enquire about that and every time they said we will get back to you within one minute. After that no communication from their side, I hereby lodge a complaint against it and request you to do the needful.

Dear Sir
I wish to bring in your kind notice the unethical practices being carried out by Amazon India to sell the old products manufactured Jul 2021 on the name of Republic day sale in Jan 2023. I am amazon Prime member.

Please find the Order ORDER #[protected] dated 17 Jan.

This product is sold by Cocoblue retail. When contacted him, said he has fulfilled amazon compliance.
No one is taking responsibility to replace obsolete product.
When Product was delivered customer, it was found that this product wast imported in Jul 2021.
On receipt Amazon Customer care was informed on phone and by mail with screen shot and in by mail.

Amazon Customer care promised to replace the product.

The replacement was placed while ORDER #[protected].

Replacement was delivered on 25 Jan 2023, but delivered the same product after 03 days.

Again I called Amazon customer care +44 [protected] and this call lasted for 1 hour 24 Minutes. This call was attended by Mr Davinder. He was unable to address customer concern, why the same old product was sent. Matter was taken with the escalation team of Amazon. Madam Mamta attended this call at Amazon Escalation desk.

Escalation desk of Amazon was unable to address the customer complaint why old products are sold in the name of Republic day sale. Madam Mamata insisted me to take a refund. Escalation desk was unable to address my concern and again insisted for a refund again and again.
Amazon Offered me INR 600 concession if I buy other ASICS shoes only, but failed to provide replacement for old product which was delivered 2nd time same old product.
Amazon India is indulged into unethical practices of selling very old products on the name of sale.
Amazon customer care and Amazon escalation desk are working only on namesake they are helpless working for vendors not for customers.. They are helpless to act against these vendors.

I request the Govt of India to thoroughly enquire into the matter, to check these illicit practices on the name of sale by Amazon India.
I am sending mails [protected]@amazon.com, Mr Vinay Kumar reply on his behalf, answering from anonymous mail id, without any reference of my mail.

Resolution Expected
1 This seller should be blocked on Amazon.
2 Why Amazon allow sell old products.
3 Customer should be provided with new pair of shoes, for which payment is already made.
Regards
Ajay

Dear Sir / Madam,

On a personal level, I want to come out of Amazon.in prime member ship first due to worst service. Subscribed prime membership on 06-Aug[protected]-9857907. Please cancel my prime subscription immediately and return unutilized amount to my AMAZON PAY BALANCE.

Reason: Return pickup ID[protected]Three times return pickup cancelled by delivery agent without visiting to home to receive return package)

First Time Cancelled - 30th Jan and Second Time Cancelled - 1st February and Third Time Cancelled - 2nd February and Fourth Time Cancelled - 3rd February

I got a chance to see high priority service as mentioned on the below mal by AMAZON CUSTOMER CARE at 7 PM yesterday's thru DELIVERY AGENT BEHAVIOUR.

Tried to reach Amazon Chennai - East Tambaram pickup agent number [protected] several times, but no use.

Issue was not resolved as promised by Amazon Customer Care Representative. Complaint raised on 27th Jan

Thanks - Balaji MN

Dear Sir / Madam,

On a personal level, I want to come out of Amazon.in prime member ship first due to worst service. Subscribed prime membership on 06-Aug[protected]-9857907. Please cancel my prime subscription immediately and return unutilized amount to my AMAZON PAY BALANCE.

Reason: Return pickup ID[protected]Three times return pickup cancelled by delivery agent without visiting to home to receive return package)

First Time Cancelled - 30th Jan and Second Time Cancelled - 1st February and Third Time Cancelled - 2nd February and Fourth Time Cancelled - 3rd February

I got a chance to see high priority service as mentioned on the below mal by AMAZON CUSTOMER CARE at 7 PM yesterday's thru DELIVERY AGENT BEHAVIOUR.

Tried to reach Amazon Chennai - East Tambaram pickup agent number [protected] several times, but no use.

Issue was not resolved as promised by Amazon Customer Care Representative. Complaint raised on 27th Jan

Thanks - Balaji

I have order from Amazon and I have return my order
Amazon refunded my amount to my upi [protected]@ybl which was my original payment mode
But money not received yet they provide me refund reference number which is[protected]
I have purchased the product on 21 Jan 2023 and refund initiated on 23 Jan 2023

I have visited branch with reference number but they don't help me

Please help me to resolve this problem
Refund reference number[protected]
Account number:- [protected]
IFSC code:_ SBIN0003559
Name :- manikant kumar
Amount _ ₹189

Hlo sir i have cancel order my order id is[protected] and refund is proceesed on 8 jan rs 999 but still did not get money in my bank account my payment method is upi (sbi bank through phonepe) my refund refernce number is[protected] amazon rs 999 but my bank deny sir please check it and send my refund amount rs 999 thanku sir

Received a empty package i also contacted delivery boy but he said he cannot do anything and contact amazon customer service. I contacted them and they gave me a deadline of 2nd February and now they are telling me the investigation is done and they cannot do anything about it and they won’t replace or refund. What is this fraud and scam going on here. The seller is corrupt or amazon is corrupt or delivery boy is corrupt I don’t know i just want my money back that’s it man. Such fraud website to loyal customers seriously man. So much fraud.

I had ordered dress which does not fits on me hence I had placed the request for replacement of same product but from 19th dec no one had called to pick the product. Aforesaid I was taking follow up with customer support they are also not able to find out the way to replace that product. I must say Amazon should improve their service to satisfy their customers needs. It’s very shameful for the service industry like Amazon to not being on place to meet their customers expectations.

Dear Amazon please keep your self in customers shoe and see the problem from customers angle. Being a customer we are paying you for that particular product so it’s your responsibility/ job to justify the payment by giving prompt service

Reminder-4

It is a shame that till now my money Rs. 16500/- and 1250/- interest charges have not been refunded. First of all, you refused to give my product without any reason, for which I have been harassed for the last 2 weeks by mail and calling your shoddy and garbage department.

The way you have troubled me, now I have decided that I will not leave your family either. Earlier I was told by your corruption department that the money would be transferred within 2 or 3 days, but the money did not come. Then I called then your nonsense executive told me that it will come in 3 to 5 days. When the money did not come even after that, I talked to customer care and then he changed his statement and said that the money will be transferred within 7 to 9 days. Will you tell me what is happening? Why are you telling lies on lies?

For the first time, I have seen such a company where a field executive has been given complete business and without him, no transaction can happen in the company. Everything is in his hands. This is what your Sr. executive has to say. Oh, donkeys .. People will laugh at you. If you have this much hobby of falling down in the mud, then go drown and die.

Shame on you.

Again I warn you that refund my money Rs. 17750/- immediately without any delay. Understand.

Dear Sir, This is to inform you that on dated[protected] I booked a mobile from the Amazon e-commerce website which the amount was 16539/-. In which there was also an exchange phone. Which modal number is “VIVO- Y12S” and IMEI No-[protected] AND [protected] The phone booked by me was supposed to be delivered today[protected] but the courier executive (Mr. Sobit) refused to deliver and he told me that it has been canceled by Amazon itself. He didn't even see my exchange phone properly, only checked by entering the IMEI number which was “OK”. When I tried to know from him why did you refuse to give my order? At first, he flatly refused to tell me, after so many requests, then he talked to his Senior Manager Mr. Haider. He also said that it is already canceled by Amazon. Dear Sir, Amazon has cheated me. My order has been canceled by lying to me. The phone was not handed over to me without any reason. I gave its money in advance to Amazon only on[protected]. In e-commerce, if the IMEI number of the mobile does not match, then the money is demanded but the order cannot be canceled. And Amazon canceled my order calling me a liar. Due to this, I am very hurt. I tried to talk to the customer several times but their response was very poor. Finally, I talked to Mr. Rahul from the amazon executive, he was saying that the delivery person has canceled it. Everyone is talking differently. Who is right and who is wrong knows nothing. Way amazon has wasted my time and refused to deliver my product without any reason. I want strict action should be taken against him. And I should get my refund in just a few hours. Because it is the fault of Amazon and its delivery partner.

today almost 9 days have passed. It is a shame that till now my money Rs. 16500/- and 1250/- interest charges have not been refunded. First of all, they refused to give my product without any reason, for which I have been harassed for the last 2 weeks by mail and calling in amazon company.

I have ordered 8 computer products from Amazon through bajaj emi . Firstly the processor showed out for delivery then it showed damaged by amazon and it got returned by them. Then next the motherboard showed out for delivery then it also showed damage same thing. So I cancelled all the products. As I cant build the computer without this products. The product which reached first is Antec power supply cost 2400 . I put a return request since 25th Jan. Still today 1st feb it is not pickup. Every day they are scheduling a new date. My bajaj emi will be deducted on 2nd Feb as I have purchased it from through bajaj emi. The product is of no use and I have to pay the emi. The telephonic customer is telling to contact social media. The social media team is telling to reply to the email. But they are not replying the mail nor any follow up from them.

I ordered realme buds air3 Neo on 24 Jan 2023 and received on 26 Jan. When I opened the package the product is missing from packet. I complaint to Amazon customer care they said they make investigation and give me deadline of 31 Jan and now they refused to give any remedy. As per their policy they will provide us OTP for inspection of product before accepting the order. I also asked for same at delivery time but the delivery boy refused for it. I don't know what to do. Order no is[protected]

I am Kuldeep Amin.
From last month on 29 Dec 2022 I ordered Lg 7kg inverter touch washing machine.
My order I’d is[protected]
I paid for that total 27071.78₹.
From AMAZONE India it self cancelled my order due to there technical issue.
There after so many time I called to customer care for refund my cancelled order debit amount.
But they were not responding properly and every time they are delaying refund amount.

So I am requesting for refund my amount as soon as possible
Otherwise they should provide my debit amount with bank interest if they are doing too late.

The return of order #402-680****-17****8(Wrong item) has been successfully picked up on 14/08/2022.After that I am waiting for the refund but till today I didn't receive the refund amount Rs.629 in my bank account.

Screenshots of the acceptance of wrong item delivered to me and successfully picked up the same is attached for your reference.

On 12th Nov’21, Order was placed thru Order No[protected] for V-Guard RO thru Amazon India App. The Product was delivered to me on 16th Nov’21. I waited for One Week(Sent 2 Emails & Call to V-Guard Customer Service) for Installation of the Product but Technician didn’t come for Installation.

On 21st Nov’21, I called Amazon Customer Service & requested for the Return, Initially the Amazon Customer Service Rep tried to Convince me & told that he can’t Approve the Return, After lot of Arguments & Threatening to Lodge a Complaint with the Consumer Forum, the CS Rep Agreed & Authorized the Return with Pick Up No[protected], Pick Up Time was[protected] on 22nd Nov’21.

On 22nd Afternoon Rep from Amazon Wardha warehouse came but didn’t Pick the Package since the Package was Big & he had difficulty in carrying in his Two Wheeler.
In the Evening same on the same day (22nd Nov’21), he came in a Small Pick Up Van(Matador) & took the Packet after Checking the Product.

It is now more than 2 & ½ months, since then I have spoken to the Amazon Customer Service Reps (5 Times over phone & had 3 Times, had Chat with them) for Refund of Rs. 10, 999 in My Account.
Every time I got just promises.
But nothing happened till date, 07th Feb’21 even after I told them that I would go to Police for filing a Cheating case & filing a Complaint with the Consumer Court.

Meanwhile, I went to their Amazon’s Wardha warehouse in Dec’21 & told them about the Issue.
After checking their Records & speaking with their Rep, who had collected the Package from my Residence, Mr Harshal(Warehouse Manager), told me that the Rep had wrongly Closed the Return Pick Up against another Online Return of 1 Year Extended Warranty Plan for Water Purifier(Delivered to Me via Email). Pick Up Id No[protected] issued was the same as was for the Product (Refund of Rs 279 Received).

Lastly, on 27th Jan’22 I had a chat with their Warehouse Manager, Mr Harshal, who told me to go ahead & file a case against Amazon India. And informed me that he has Resigned & No More with Amazon’s Operations Team.

In Spite of writing to Amazon India many times & sending them Legal Notice, they have Not Responded.

Amount has been debited from my account, but order has not been placed. Kindly do the refund process ASAP.
Order id[protected]
Amount Rs.899
Date -29/01/2023

Kindly do the needful.
Thank you
Regards
Prasanth R

Have purchased a 55" TV on Amazon online and it's performance is very poor. When I contacted customer care, their response was pathetic and not ready to resolve the issue.