Amazon India Complaints & Reviews

Hi amazon india team,

I had placed order for Cello Novelty Big Cupboard - Red and Blue on 14 May 2018 and order number is ORDER #[protected] During the sale i had got the phone for 3, 734.00/- rs (After Some more discount it will be 3434 Rs).

The he expected delivery date was 18 May 2018

All of a sudden i got a message that "Your package with Cello Novelty Big Cupboard - Red and Blue could not be delivered. The package is being returned to the seller. www.amazon.in/track". I don't understand how can such a big retailer can just go ahead and cancel the order without any confirmation from the customer at all. When i spoke with the customer care they told me that there is nothing that can be done now and kindly re order the phone. Now i am under loss of 800/- rs approx if i have to place order again. I feel is not a petty order to be cancelled right away.

I kindly request you to look into this on priority and resolve the issue by trying to re deliver the order.

Let me know if you need any other details. Looking for a positive response from your end.

Also i am frequent customer of amazon india, but truly first time i am feeling cheated by amazon india

Regards
Dhaval Atri

Order no [protected] of boat headphones already cancelled on 11.05.2018 and request sent to credited amount into my bank account. But no credited amount into the bank nor delivered item to me.. And send sms as item is delivered. No contact to me by the delivery boy even me as on 16.04
2018.. Why delivered to someone? I am completing for refund money hereby.. Please credited money into my bank account.. Where item is already cancelled as well as not received to me..

I ordered faber castell graphic sketch set past a week and got it 3-4 days ago but till now i have not received cashback that it claimed to be received on payment through amazon pay balance. I paid the sum through amazon pay balance and order amount was of more than rs.250, so legitimately i must have received rs.50 cashback in my amazon pay balance.

My order tracking id [protected] and [protected] have not been picked up by bluedart courier service barnala yet. What to do? Really upset. I got the wrong items delivered by amazon which i firstly wanted to replace. I ordered pink coloured skate helmet set but i received orangecolour. When i replaced it with a complain, strangely i got orange colour again. Same with the skates. I ordered medim size pink skates for my 5 year old daughter and sadely i got large size. Now i want to return both the items..

I ordered three books from Amazon (ORDER #[protected]. The delivery boy called up today and asked me to come to a place convenient to him to take delivery and refused to deliver the parcel at home. When I insisted for home delivery he refused rudely. When I told him that I will complain against this, he was least bothered and did not deliver the parcel. Does Amazon expect to succeed in Indian market with such casual attitude and unacceptable customer service?I hope you take immediate corrective action otherwise I will be forced to take all steps ( including approaching District consumer forum) to protect my interest as a consumer.

My account is on hold please unhold my account
Email id is [protected]@email.com

No.[protected]

Pls in hold my account

My has been telling me that password incorrect for months

Pls help me with this issue

I have some produced purchased and i don't remember when it will come or how much i have to pay

So help me as fast as possible

Hi team,
My self chethan, i transferred my amount of rs 14900/- from slicepay to amazon gift card. But i dont no why this company is blocked my account. And i subitted my bank account details and address everything and also they bare not responding, i am suffering from 1 month with this, kindly unblock my account. Because they dont have any rights to block to my personal amount.
Because am not taking installment from amazon.

I ordered 2 numbers of biotique basil and sandalwood refreshing body powder sold by ayush e traders. Order number #[protected]. I received the package on 15/5/2018 after paying cash for two items rs355, (Rs135 for each piece plus transport charges), but the package contained only one piece.
Kindly arrange to send the second piece as early as possible

I ordered samsung on7 prime (Gold, 4gb + 64 gb) and i got delivery of products on 14th may. When i opened that packet i found that there was wrong product. Instead of samsung phone there is some cheap zen phone.
On closely inspecting the package i found that packet is tampered and someone seal the tampered area with amazon tape in way that no one could found breach from outside. Please check the attached pictures.
Please that action on urgent basis.
Feel free to contact me at +91-[protected] or mail me at bharatbhushan. [protected]@gmail.com
Regards,
Bharat

Dear sir as i have purchased a lenovo mobile from a local store which has provided me the invoice of amazon sold by green mobiles.
Invoice num-tn-maa[protected] dt-20.06.2017
Order num[protected] dt 20.06.2017
Kindly send mein the invoice copy in pdf format to the following mail id [protected]@gmail.com,
Now the mobile is not working and the lenovo coustmer care are asking for a orignal invoice so it will be very helpfull to me i[censored] send me as soon as possible.

Complaint summary:
Closed my account because i used my cousin credit card.
My cousin doesn't have any objection, nor the banks has any objection.
There was a legitimate reason to do that purchase through his card as he didn't have an amazon account and we needed to purchase the laptop on urgent.
Still the account was closed and my 8000 rupees of amazon pay money is not payed back.
Above all they dont even have a courtesy to respond to emails and complaint send to them. Even my brother dropped an email and they don't acknowledge it.

Details:
On 29th april 2018, i purchased a laptop for brother using his visa card details
There were two transaction performed by me, the first one failed but the second one was successful.

But due to payment failure, my account was locked for 2 weeks.

The account specialist team requested for documents that showcase the card holders name and card details, accordingly i shared all the requested document to convey that it isn't any fraud but a legitimate transaction

To maintain the priority of my request, i ensured that frequent followup emails and calls are done. They used to send a mechanical email which provided timeline of 24hrs. But never really replied and address the issue within the committed time.

Later after 7 to 8 days the documents of review of my documents, the account specialist informed that my account is closed and i wouldn't be able to create any amazon account in future.

My thoughts:
It seems there is a fraud or scam, amazon locking and closing down accounts. And especially user with amazon pay money in their account.
There is even a hashtag in twitter #amazonclosed.
Also found another complaint in this site of the same kind.
Not sure why is amazon doing this?
Is account specialist team that final authorized persons for amazon?
Isnt there any other parallel channels that can challenge any decisions made by specialist team?

Amazon id: [protected]@gmail.com

Im Dhaarini and I have returned Zebronics Headphone - 2 quantity worth Rs.470 on April 27 and have returned Kuber bag - 1 quantity worth Rs.325 on April 28 but still I have not received my refund amount of Rs.795 on my Canara bank account ...its been about 20 days over and I have called amazon customer care about 4 times...when can I expect my money ₹795 to be reflected in my account ?

I always thought amazon was trustable in online purchase... How could a reputed american based company has such careless issues in purchase.
I ordered for a captain america printed vivo v9case for my phone... And i got a transparent normal vivo v9 rubber case worth 50rs ... Am i a fool in spending 300rs on a normal phone pouch like this... Never again would i choose amazon... I need my refund asap.

I had placed pantry order that was to be delivered on May 13th (ORDER #[protected]. Since the order is not delivered I have called customer care thrice. When I called for the third time, the customer care executive offered me to process the return as he is not able to see tracking details. This is simply unprofessional because i had got the tracking details through SMS. If you guys didnt have the ability to deliver products, why do you accept the order? Please don't act as a bunch of liers as this is the second consecutive time I have faced the similar issue.It has simplfy wasted my three days when I could have simply ordered through some other trustworthy website. Anyways, I dont believe you guys really care, but just thought I should atleast do my bit.

[protected]@hramazoncare.com
and
[protected]@gmail.com.

..I have applied job and i have got message that i got supervsior post from above mails...they said to pay 1550 for courier charge and then job will be given in nearest amazon store..and even they said that if you dont have more money send some of the money first..is it real friends?? Please help me??

This is not the firat time that amazon playing this fraud trick on public...they are behaving as if really they are putting discounts on amazon products...this is absolute fraud by amazon
the price of nokia 7plus is 25999 rupees when it is released...now also same price only
what amazon is posting on the name of summer sale you know actual price is 28028rupees...and amazon giving it for 25999 rupees...
what is this ???
this is not the first time thwy are doing this in every sale they are been doing this only...
not only nokia on every product they are playing such trick only
i have attached 2 pica go through that original price that was given by nokia 7 plus on the released date itself

Hello
I have ordered 3 items from different sellers and I haven't received any. I'm getting emails and messages that I declined my order so they have cancelled it and courier man(blue dart) bilimora denied to deliver order at door step and asks me to collect it on road where he is standing.. It has been happened many times.. And no action is taken from Amazon customer service. They just apologies and close the chapters.. Now courier man has declined my all orders himself and wrote the reason that I have declined my orders. Nothing is trustworthy in this world..

Order Details
Order Id: 2865759
Placed on: May 11, 2018

I ordered a phillips trimmer model no. BT 7206/15 from Amazon but I received NOVA trimmer model no. NHC-9011 which is far less quality product then what i have ordered. Its a very bad experience. I am very disappointed with this kind of service from such a reputed firm. If this is the sellers fault amazon should take stricked action against them. I don't think people will trust ordering from Amazon if such kind of service is continued. Lets see how fast i got the replacement done.

Also attached a picture of product delivered, as proof.

When i collect the mobile nokia 7 plus. When opening the box then i saw that mobile panel colour are fade and discolour. When i complained to c. Care then one engineer came to me and they collect my signed in the blank format of mobile observation. When i ask then they said amazon cant replace mobile now you use this then they went. Now i am complaining 4 times in c. Care they said we are trying to resolve it. But 6 days gone no one amazon person resolved my problem. So i please someone help me regarding this issue.

Hi i amod kiran have an amazon account. I have purchased an iball compbook through amazon order no[protected] on 08 may 2018. The compbook is overheating and have charging issue. I am trying to replace the item since 09 may 2018 but amazon is not responding to it. I tried to contact amazon customer service 4-5 times but their response regarding the issue is very poor. I am not able to use the compbook and the same is not being replaced. Neither i m able to lodge any complain to amazon. Pls get it refunded or replaced.
Than you
Regards
Amod kiran