Amazon India Complaints & Reviews

I had bought an item from amazon.in last month. I did not like the product and therefore placed a return request from the application. I kept on receiving text messages from the company saying keep the item ready for pickup and that the pickup would be done today. For many days i was receiving such messages but the item never got picked up. When the contacted the customer service to know what has happened, they said that the return has expired. I was shocked because i had placed the return request well in time. Just because it did not get picked up on time the return got expired. I was infuriated and so i again contacted the customer service and said that this has been a miss on their part and not because of me. They are now asking me to self-return the item by dropping it off to their warehouse. This is not what the customers expect from the e-commerce company that they deal with. There is a reason the customers resort to buying products online otherwise they can always go to the malls for their shopping. I have a relentless work schedule and now i have to go through all this hassle to return an item which did not get picked up due to a fault of the company courier service. I am sure after this incident i am never going to buy anything from amazon now. Really disappointed and frustrated.

I have ordered my iphone x on 12th may and also paid 85000 via debit card, its been now 29-30 days and still they didn't gave a positive response and even they lost the package which they aren't able to track..
I have already contacted them 4 times but they just keep on saying sir wait for 24-48 hrs u will get message regarding your new product or replacement.. But still now satisfactory answer came...
I'm really looking forward that this would help me out. And i have some call recordings and other proofs...

P. S: im attaching 2 screenshots in which you can clearly see the order date as well as the payment confirmation with mastercard

With reference to order no.[protected] i was booked 3 containers of 200ml kasamrit of red paper container, but amazon company delivered me 6 containers of 100ml kasamrit of green paper container, this is wrong product to me, it is requested that same product may please be returned or replaced immediately.
Amazon company do misbehave with me and it is wrong as per human right,

Necessary action may please be taken on urgent bases,
Thanks...

I ordered iphone 6 for my mother as a gift for mother’s day on may 21, 2018 and it says delivered at their website on may 25 but i never received it. I sent them an email on may 26 and told them that i never received ot, they said that sometime courier marked as delivered so just wait for 2 days. I sent them another email on may 29 and they said they are investigating from courier and will get back to me in 2 days. Nobody called me, then again i contacted them and this time they said that i will either get my refund or replacement by june 3. Nothing happened, contacted again and they said wait until june 7. I sent them another email on june 7 for around 500 words this time as i was so frustrated with their customer service and this time they said provide an alternative contact number and investigation is still going on until june 13 now. I clearly told them in my last mail that i can’t wait any longer and want my money back.

I ordered cap on 6 june, today i got my order, they delivered me damaged item, the cap was ripped from place to place.
1. Cap was ripped from the front.
2. Cap was ripped from skull.
It was very disappointing, they already dealy the product, when i got my product, they delivered damaged item, it was mentioned on the site that the order will deliver within 1 day

Dear sir/madam,

Attached herewith notice for copyright infringement of the film “aarti – the unknown love story”, producer, directed & written by ms. Sarika mahesh mene (Hereinafter “my client”) and released under the banner saraah creation…

Thanks & regards

Suhas d. Rawool
Advocate
Labour law consultant & practitioner
Office: siddharth chambers, 1st floor,
Opp. Gaondevi maidan, naupada
Thane (W) 400 602
E. Mail: [protected]@gmail.com
M-[protected]/[protected]

Hi my name is deepak bamaniya.
I have been an amazon customer for a minimum of two years and then i found a video on youtube to get free products on amazon. https://www.youtube.com/watch?v=OKkf8GbMra8
I tried this on my account out of curiosity and then my account got locked for security purposes.
I explained the situation to amazon account specialist via an email reply which i got from amazon which read as follows
"hello,

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our customer service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely,

Amazon.com
http://www.amazon.com""
I also wrote an email to [protected]@amazon.com but still got no reply.

I also have an amount of around 8200 inr in my amazon pay balance but my account got locked rendering it useless.

I tried this method for educational purposes only and not for any fraud or theft. I even explained this to amazon representative but i didn't get a positive reply. I need a proper response from them about my account and please unblock my account so at least i can use my balance

Registered mail id
[protected]@gmail.com
[protected]

Account blocked due to security reasons

I have ordered a shark fin for car from amazon with order #[protected] and i had paid by debit card, the amount was supposed to be credited in my bank account which did not happen till date. I contacted the amazon team which replied me back with a reference number stating that they successfully initiated the refund process 29th itself and its up to the bank to credit the same in my account in which can take 5-6 business days but since it has been longer than that i called my bank with the reference number that my merchant gave me but they refused to help saying that this of no use to them. I regularly check my balance nothing of that short has been credited since then. My refund reference number is 5271862853236491204056. Attached is the email from the amazon team stating that the refund has been successfully completed.

Hi i am jainendra, when i am calling to amazon india customer care number on #+[protected] at 06/06/2018 at 8.27 am then they are asking 10 digit register mobile number for call back, but after getting 10 digit register number they are cutting the call. After cut the call i was waiting for call back from amazon but i have not received, i have to try to contact customer care so many time but unable to connect. Due to this i have face mental and wealth loss, i was trying to connect regarding order #[protected].

I purches mobile from amazon india.. Its faluty peace and i complaint d customer care of amazon and they ready to give replacement then i send faulty mobile on dt 6/6/2018 to amazon.. They will not send my replacment mobile till date.. Many times i called customer service but they not care about it many times they commit mi wrong. And till they not dispatch my mobile

I ordered the above product and expected to be delivered by 31.05.2018. But still not delivered. Contacted customer care many times. Kindly make it deliver. It was ordered on 11.05.2018. It is highly negligence and unacceptable. The courier person called me telling he cannot deliver the product. I have to collect it.

1. On 25th april 2018, i have ordered a royal oak saphire solid king size bed with storage from amazon online shopping. While proceeding with the order, it was available only on pre-mayment.

2. Trusting amazon, made a online payment of rs 38000/ and waited for the expected delivery date of 11th to 15th may 2018.

3. Amazon didn't delivered the bed till 15th may. On 15th may, i called to customer care and asked for the location of the bed and expected delivery date. Amazon couldn't give me any information about the bed.

4. On 18th may, called amazon and enquired about the bed. Amazon couldn't give any information. It compelled me to cancel the order and requested to refund the amount 38000/ at the earliest.

5. Till today, 45th day since i made the payment, amazon didn't refund my amount. I have requested amazon several times by calling / email to return the amount at the earliest.

6. The worst online shopping experience i had ever. Never expected that amazon will cheat me like this.

I ordered a oneplus 6 on 29 may 2018 and cancelled the order on same date and paid via my pnb card and amazon pay balance
The money in amazon pay balance was reflected right away but the money in my bank has not been credited by now amazon is saying contact bank and bank is saying contact amazon so what should i do now the amount was[protected] from amazon pay balance and 33699 from pnb master card debit

My money is not refunded please tell them to repay today they are taking lot of time i waited toomuch for my money please refund my money today sir please help me daily i am calling to customer care service every day they are telling next 7 days and postponing to next 7 days please solve my problem i want my money back today only or otherwise i will die because of amazon

Order id: [protected]

Sir iam purchase one mobile phone by amazon.com order id is[protected] mobile model name realme1 diamond black 6+128 gb deliver 29/05/2018 sussesfully iam open the mobile box but mobile not inside the box only receive one soap iam complane to amazon but not reply me iam send a video for you please watching my video and action to amazon sir please help me my email id is zeeshan[protected]@gmail.com my mobile no [protected] my name zeeshan please contact me

I'm sorry to say this but being a 4-5year customer that to with prime membership my all orders are not delivered on time, sometimes the delivery boy sends a message saying that product can't be delivered today and it is rescheduled for tomorrow without even calling the customer, after calling the delivery boy they says that it was sent by mistake .I really don't know what customer support are y'all giving from Amazon after so many complaints about the delivery boy from the customer past 2-3years, I want to know what action did y'all have taken ..its better to use other applications instead of this Amazon . there was a time when customer was treated like god but now it's totally opposite.. totally rude behavior of all the delivery boys..and specially when I called the customer care they are bribing me with RS 50/- or one month prime membership, what the hell do we customer looks like beggars over here... really very very bad service..

Sirs,
I am not a member of Amazon Prime
I have received an SMS from my bank that a Rs.6649.16p was spent on ur HDFC Bank CREDIT card ending xxxx on[protected] : 17:41:32 at Amazon prime membership.
mu mobile no. is [protected]
my email address is ; [protected]@yahoo.co.in

I state that this is an illegal purchase made by a hacker using my Credit Card for payment. I request you to please block this sale and contact me for refunding the payment.
Thanks
Prasanjit Roy

Dear Sir,

I have bought a cpu on 16th April 2018 delivered on 22nd APril when HDFC debit card was offering 10% discount on the purchase price of CPU at the rate of Rs 5699, which is not credited yet to my account. I am not able to get in touch with customer care. Kindly assist to resolve the issue. Amazon has a good name in the market cannot be spoiled for such small issues.

Kranti
[protected]

Unable to use Amazon pay balance as I have forgotten my login password and email id but my mobile no is working and I tried to contact many times since last two months but Amazon people unable to solve my problem hence my money in the form of Amazon pay balance is held since Feb 2018 .so it is requested that either my account is opened by providing technical support or my money transferred to other account otherwise I have to take legal recourse against this online site for helping money.

Dear sir
Please refer amazon.in order #[protected].
I received your order update email dated 06 june 2018 at 11:09 am claiming that the item will be delivered to me by the end of the day. Unfortunately there was no delivery as promised. When i tracked the order it shows delivered personally to me at 11:28 am. I was at home yesterday and have not taken any delivery.
You are requested to kindly check and verify delivery claim and arrange delivery of the item against the order.
Regards
Col. R. V. Kenjalkar