Amazon India Complaints & Reviews

I ordered a oneplus 6 on 29 may 2018 and cancelled the order on same date and paid via my pnb card and amazon pay balance
The money in amazon pay balance was reflected right away but the money in my bank has not been credited by now amazon is saying contact bank and bank is saying contact amazon so what should i do now the amount was[protected] from amazon pay balance and 33699 from pnb master card debit

My money is not refunded please tell them to repay today they are taking lot of time i waited toomuch for my money please refund my money today sir please help me daily i am calling to customer care service every day they are telling next 7 days and postponing to next 7 days please solve my problem i want my money back today only or otherwise i will die because of amazon

Order id: [protected]

Sir iam purchase one mobile phone by amazon.com order id is[protected] mobile model name realme1 diamond black 6+128 gb deliver 29/05/2018 sussesfully iam open the mobile box but mobile not inside the box only receive one soap iam complane to amazon but not reply me iam send a video for you please watching my video and action to amazon sir please help me my email id is zeeshan[protected]@gmail.com my mobile no [protected] my name zeeshan please contact me

I'm sorry to say this but being a 4-5year customer that to with prime membership my all orders are not delivered on time, sometimes the delivery boy sends a message saying that product can't be delivered today and it is rescheduled for tomorrow without even calling the customer, after calling the delivery boy they says that it was sent by mistake .I really don't know what customer support are y'all giving from Amazon after so many complaints about the delivery boy from the customer past 2-3years, I want to know what action did y'all have taken ..its better to use other applications instead of this Amazon . there was a time when customer was treated like god but now it's totally opposite.. totally rude behavior of all the delivery boys..and specially when I called the customer care they are bribing me with RS 50/- or one month prime membership, what the hell do we customer looks like beggars over here... really very very bad service..

Sirs,
I am not a member of Amazon Prime
I have received an SMS from my bank that a Rs.6649.16p was spent on ur HDFC Bank CREDIT card ending xxxx on[protected] : 17:41:32 at Amazon prime membership.
mu mobile no. is [protected]
my email address is ; [protected]@yahoo.co.in

I state that this is an illegal purchase made by a hacker using my Credit Card for payment. I request you to please block this sale and contact me for refunding the payment.
Thanks
Prasanjit Roy

Dear Sir,

I have bought a cpu on 16th April 2018 delivered on 22nd APril when HDFC debit card was offering 10% discount on the purchase price of CPU at the rate of Rs 5699, which is not credited yet to my account. I am not able to get in touch with customer care. Kindly assist to resolve the issue. Amazon has a good name in the market cannot be spoiled for such small issues.

Kranti
[protected]

Unable to use Amazon pay balance as I have forgotten my login password and email id but my mobile no is working and I tried to contact many times since last two months but Amazon people unable to solve my problem hence my money in the form of Amazon pay balance is held since Feb 2018 .so it is requested that either my account is opened by providing technical support or my money transferred to other account otherwise I have to take legal recourse against this online site for helping money.

Dear sir
Please refer amazon.in order #[protected].
I received your order update email dated 06 june 2018 at 11:09 am claiming that the item will be delivered to me by the end of the day. Unfortunately there was no delivery as promised. When i tracked the order it shows delivered personally to me at 11:28 am. I was at home yesterday and have not taken any delivery.
You are requested to kindly check and verify delivery claim and arrange delivery of the item against the order.
Regards
Col. R. V. Kenjalkar

Sir
My order
Order date

28-may-2018

Order #

[protected]

Order total

3, 994.00 (1 item)
It was supposed to be delivered on 4th june. But your website showed that delivery delayed due to customer request. The courier guys never called even tjough package reached my home town. Strangely today i received a message to rate your service. How can i rate your service when i havent received the package till now. I am not interested in the package anymore due to your pathetic service.
Kindly return the item and refund my money
Anoop k r

Hello sir i have purchsed a fog light for bike.in the website they have shown me brand name of fog lights as allextreem. Pack of 2pc -1 set but when i have recevied the item they are not. I have return the shipment to seller and they have sent me new piece but it is all same chinees product.

1pc is allextreem
1pc is chinees.

Need to take a action on seller for such a invalidate items.

Today I got the call Amazon delivery boy 1:27 pm that time I was in office and exactly 19 minutes I called back him he directly said can't you see your phone how many times I call to you .. and he was in same area not some other location ..I asked to delivered at my home he directly denied we are proving home delivery I said my mom only is there so that is why no one is came outside he abused and and said I returning your order do whatever what you can do ...
My number is [protected]
Check

I have 2 major complaints.

1. I ordered a lap top on 22nd January, 2018 ASUS VivoBook E12 E203NAH-FD009T with 4 GB RAM. But they sent only 2 GB instead of 4 GB. They are not returning the balance amount.

2. 10 % cash back they offered while HDFC card payment. They did not pay the cash back yet.

I had ordered a pair of earphones from amazon india on 15th may. I was supposed to get the earphones at max by 21st in hyderabad. I was leaving hyderabad on 23rd. I had not received it by then. I had filed an a2z claim for refund. My refund has not yet been provided to me. The seller has been blacklisted for selling pirated and fake products on amazon. Amazon had assured me on email on 28th may that i will get my money in 3-5 business days. All the deadlines have now been crossed but amazon is still holding back my money. Please help me get my money back.

My name is ankit madhogaria and my email id is [protected]@gmail.com which has been used to create account in amazon india

I had ordered a lehanga choli on amazon
Order no:[protected] _ n cancelled the same after 2 or 3 days. A refund has been processesed by amazon on 23/05/2018 after cancellation of the product by the refund transaction number[protected] but the refund has not been reflected in the bank statement yet. So, help me in getting the refund by your quick action!

I have placed an order on dt.23/09/2017 vide order #[protected] on payment of amount rs.17409.00 through my credit card ending with 4742 and said product of the order was received by me, in that time amazon offer to discount 10% cash back on visa card payment through on debit/credit cards which was credited to card account on or after 23rd december 2017, since 23rd december 2017 i have inform amazon through email regarding cash back offer several times i. E. 100 and above emails till today but they avoid the offer mentioned your card is not eligible for that offer saying that my card is corporate card, but i have possessed a individual credit card name & style "business regalia first ending with 4742" which was also informed them severally. It is also informed to amazon that credit card ending with 4742 is not a corporate card which is informed by the concerned hdfc bank (Attached a copy of the screen shot of email confirmed credit card ending with 4742 is not a corporate card)

I had ordered a phone from amazon on 4th june and chose one day delivery. There was an update that the order will be delivered by 9 pm on 5th june and i was also updated with the delivery agent number.

It’s good up to that. I tried calling the delivery agent at 8 pm on 5th june, he said that he will check and let me know the status but surprisingly, he’s not answering my calls after that.

I also contacted the customer service for more than 8 times and there’s of no use. They assured that the package will be delivered on right time and some #. I also had a conversation with amazon’s escalating team which ended up saying that i have to wait for 48 hours more.

What’s the point in providing one day delivery options by amazon as they cannot deliver on time. I also had the same worst experience another time.

The worst thing on it is, there was an update on the delivery tracking page that the delivery was attempted and also delay in delivery due to customer request.

What is this amazon? Is this the way you treat your customers?

I have the total conversation screenshots and recorded phone calls at my end and this is my challenge that the problem is at your end and you cannot serve people better. Will you accept my challenge?

Respected sir/madam,

I am an old customer to your company.
I have placed an order of led solar and rechargeable lantern on 4th june 2018 and delivery showing in app on 6th june 2018.
When i have got the message for delivery there is a mobile number in it. The number is [protected]. I called on this number but the agent insist me to pay money via some link before he comes to delivere the order. I refused to pay on it because my order is cash on delivery. When i told him that i will pay cash on delivery only. But the agent roughly talking & speaking bad words to me every time. & roughly told me that come at office and collect your order.
Why i go to the office and collect order? When i have placed order online & choose mode of payment is cash on delivery.
It was really a horrible experience to me.
I will not place order in future.
Take strict action towards that man.

Thanks & regards,
Maulik purohit

I am prime amazon customer.
There was these two incidents:

1. I ordered an expensive product so for confirmation amazon sends me an otp on the date of delivery to share with delivery boy. And that's really good it will confirm that the delivery has been done to me only.
But when that delivery boy came, he also asked to take a picture of my id card. I told him that i can show my i'd card but i will not allow you to take a picture of it. But he didn't want to listen. He told me its to confirm that the delivery has been made to you only as its an expensive product. I didn't get it, than what was the purpose of that otp confirmation.
2. This time i ordered a small cheap product. I was not at home when the delivery boy came. This time again he wants to take picture of i'd. My mother didn't asked much like anyone other and gave the i'd to complete the delivery.

In both cases i contacted amazon customer service. But reply was completely different at both times (Don't know why).
1. First time customer service assured me that it won't happen again and they are really sorry that it happened.
2. Second time customer service told me that its in our policies to take the picture of i'd card to confirm delivery. And you don't have to worry about your i'd details.

Now, i think you will be able to see the problem but let me give you some more information about it.

When delivery is being made to a place delivery boy also asks for your signature and all of that happens in a app in delivery boy's cellphone.
But when he asks for picture of your i'd it saves to his phone gallery. (When i told this to amazon customer service they told me that they check every picture and name on it to check delivery confirmation)
That's just not possible. Because that delivery boy just asks for an i'd and he never write it down that to whom its been given. How will they figure out who's mom or brother or friend it was.
And i telling you this because that's customer service agent was just trying to make me fool.

Its doesn't seems like a big problem but if cellphone of that delivery boy went missing or someone stole it. It might contains hundreds of i'd pictures of people.
And you can also google i'd fraud in india for a bigger picture about it.

I had ordered a shirt online at Amazon details of which are in the link https://www.amazon.in/Van-Heusen-Formal-VHSF517M06953_Light-Purple_44/dp/B072XLF...⇄
I got the shirt at a reasonable price but was shocked to see a price tag of Rs. 1499 whereas it is listed as Rs. 9499 in the website. I took pictures of the price tag and tried to review the product with the same which was blocked by Amazon. I wrote 2 emails to them highlighting the price difference of Rs 8000 but they conveniently ignored my complaints. You can still see the same product listed at Rs 9499 before discount and Rs. 3799 after discount. And the product is originally worth only Rs 1499. This goes against the grain of fair business. I intend to close my account if they are unable to act against this atrocity.

Amezon ki tarf se mere account me 8099 rs. 26/05/2018 ko transfer kiya gya that lekin ye amount above take mere account me nahi hua.
Amezon ki tarf we mujhe refund reference number mila that jo hai – 74332748147814693597920 or charge dispute file no. 1-[protected]

Mai chahta hu ki aap mare account me payment return karne ke help kare
Mera naam jageshwar kori
Mera account no. [protected]