Amazon India Complaints & Reviews

Myself sunny raina r/o ep 118 lowermast garh pirmitha jammu j&k has ordered a panasonic er-207-wk-44b men's beard and hair trimmer which cost rs 999 from amazon on 11:17 pm on 17th of may online. I recieved a confirmation message that the product will be delivered on 24th of may. I received the product on 21st of may and paid payment to the delivery boy of delhivery courier. When i opened the parcel i found a cheap trimmer of nova comany worth rs 150 - 200. But i had paid rs 999 for panasonic er-207-wk-44b men's beard and hair trimmer to the company. My order id was 2924778.
The parcel was printed with that it containspanasonic er-207-wk-44b men's beard and hair trimmer but inside it was a cheap chinese trimmer of nova company. The awb no. Of the parcel was[protected]. Kindly do the necessary action the fraud my no. Is [protected], [protected]

Dear Sir,

I order symphony diet 22I cooler on 24.04.2018 and the cooler arrived Hyderabad on 28.04.2018 thru courier GATI services at branch patancheru. my home(hafezpet, miyapur) is 10 kms from patancheru, But I got my cooler on 04.05.201. I am started using my cooler but after 10 days I got bad and dirty smell so, I call to amazon but amazon told me to complaint to symphony. So I locked complaint to symphony and after 2 days symphony service person came and open cooler for cleaning. After open cooler I absorbed some damage in cooler inside and ask to symphony person but he told me, it is not damage. So I spoke to symphony Hyderabad service head Mr.trimuthy ([protected]), he told me that it come like that only done at manufacturing. So I mail to amazon person and I got reply from amazon that amazon return window for item expired on 13 may 2018 and we won’t be able to accept the item back. so many times rise the complaint not responding properly.

I am attached all related documents and photos and video

Sir
I am the loyal customer of amazon who believes that amazon gives best services and its prime aim is customer satisfaction.

But recent incidences changed my views about amazon, not only it frustrated me by sending wrong products many times but also had a bad experience talking with one of your executive from customer relation 'mr satish' who denied what i was asking for that is also fine but the main concern is he told me that he cannot assure me that in future it will not happen and these are his words 'can't stop reoccuring in future'

If world renowned company amazon's employee says this words what does it mean? If i order something from amazon and wrong item is delivered amazon is not responsible. Great!!! Its not good for its reputation, he gave me the wrong information also at first said that my case was escalated on 4th may but actually on 2nd may and gave me some rubish reasons for it.

Wrong products sent were

Order no[protected] on 29 th april
Sent me different brand jeans

Order no[protected] on 15 th april
Sent me different, used and altered jeans

Order no[protected] on 24 th march
Sent me different size

I hope that amzon will look into this matter
And do the needful

I purchased a smart watch (3499) from amazon.in on 23 march 2018. But i got not the item that i ordered. So i returned that item using return label instructions in the site amazon.in. But i dont got my refund cash that it almost took 1 month. The order#[protected]. I need my cash or want the the correct item that i ordered. I submit the neccesary images as well as the invoice. So please refund me.

Hi,
We have severe problem with street dogs in our area. Every day these dogs chase people nearby and attack them.
Many people have suffered becuase of these dogs. Please take immediate action.
We have even called your office regarding this issue 1 month back and yet this is not resolved.

I am from area near rto office kondapur hp gas chaitanya agency.
There are many dogs near my appartment attacking ppl and chasing...
Plz resolve this issue... Asap.

Dear sir,
I placed two orders online from amazone india for two books and paid through net banking and debit card. The books sold by asia - pacific holdings pvt. Ltd. The details of the orders are given below. I haven't receive the two books till now.

Date of order order no. Name of products amount mode of paym

10/07/17 d[protected] super power student rs.89/- paid online

06/05/[protected]-9734748 the wonderful name of jesusrs.449/ paid online

I fervently, request you to send the books as earliest as possible.

Yours co-operation is highly solicited.

Thanking you,

Thomas mitra

Hello,
I ordered a Buffalo jeans from amazon. when the delivered me, the product was different. they send me a normal trouser in a big wrap packet. That kind of hell business done by amazon. Such a big beggar company. I would suggest everyone please do not order in Amazon. They stole peoples money in wrong way. BS amazon.worst experience

I have ordered a mobile from amazon india moto g5s on exchange of moto e3 power during the recent sale on amazon india on 15th may and it cost me 5310 after exchange of the moto e 3 power and it was to be delivered on 17 th of may as i am a prime customer of amazon and once ordered it reached to gurgaon on 16th of may but on 17th it havent been delivered and when called to customer care they said there was some issue with delivery team and it will be delivered on 19th of may but on 19th they cancel my order and when asked on customer care they told that the social media team had canceled the order and money will be returned back to me in the account but when i again tried to ordered the exchange price of the mobile moto e 3 power has been decreased by 1200 rupees which was 3972 rupees during the sale but now it had been 2793 rupees. And there was no cash back offer on the product. Pls help me in the same and pls help me to resolve the issue.

Sir mene redmi 5 ka mobile order kiya tha amazon pe 1 mahine phle order kiya tha order id #[protected] us din meri wife ka birthday tha to mene gift wrapup packing ne product mangwaya tha or jb mujhe wo product mila to wo pura pack tha kisi ko nhi pta ki usme kya tha jb mene meri wife ko gift diya to usne open krke dekha to ek micromax ka tuta phone mila jo bina batery ka tha iski complaint jb mene amazon se ki to unhone mere product ko lejane ke liye carier boy ko pahuchaya but us boy ne mera product lene ko mna kr diya or esa har bar hua jab bhi ko mera product lene aata to use mna kr deta ki apka product hum nhi lejaynge phir mene amazon se contact krta rha wo pickup bnwate rhe mera but ek bhi din unka carrier boy mera product leke nhi gya or ek din mujhe unki carier team se phone aaya or mujhse kha gya ki mujhe sahi product mila h or open box mila h mene usase kha ki mene product gift packing me mangawaya tha to usne kha nhi apko open box mila jabki ye possible hi nhi ki mujhe gift packing bd bhi open box mile but mujhe dhamki dene lage ki hum cyber crime se h app milo face to face bt karenge but us din ke bad se mujhe koi milne ka phone bhi nhi aya fir mene amazon se shikayat ki to unhone saf mna kr diya mujhe refund ya replacment dene me mene pucha q to wo khte ki hamari transportation team confirmed ke chuki h ki mujhe carect product mila h or undamged h bina box ke khole kese confirm kr skta h ki andar konsa product h jabki wo box meri wife ne khola tha sir ye saf saf na insafi h sir bewkoof banaya ja rha mujhe kuch bhi bol ke mera pesa dene se inkar kr rhe h

Sir please meri help karo is dhokebaj company se mujge pese dilwayo please unke pass ek bhi those saboot nhi h meri bt ko jhutha sabit krne ka or policy ke anusar unko mera pesa ya mera product mujhe dedena chaiye but wo nhi de rhe h

Mujhe insaaf chaiye please

Respected sir
I am chandra shekhar jha (Customer id:[protected]
Mob. No-[protected] my mobile moto g5s pluse is missing so if possible & it has insurance please conform me. So that i can make insurance complaint for other mobile i have all ready police fir copy.
Sir please see seriously for my mobile which is missing.
(Customer id:[protected]
Mobile imei no - [protected]
[protected]
Purchase date-25/01/2018
Order no[protected]
Amount-14999/-

Hi,

I have placed an order for jaguar black perfume on last wednesday i. E. May 16 and rs. 1479.00 was deducted from my account but i don't see my order on amazon. Also, i'm not able to connect to customer care because there is no order placed on amazon. I tried calling helpline number via amazon website but call is getting dropped since there's no order with them. Please help.

The amazon delivery boy came to the delivery address at 12.20pm today and called me to tell that he is at the delivery address. Unfortunately i was out for my office work. Hence i asked him if he can come in the evening and deliver the item. He told he can come by 7/7.30pm. Upon his confirmation i kept on waiting at the delivery address, but he did not reach there by 7.30pm. I called him. He told that he can't come today. However, i got a msg from amazon that i refused the order at the time of delivery. I contacted amazon customer care. But they have no clue to resolve the issue except saying "sorry". But for customers like us, who are using amazon prime as well, service like this is totally unacceptable. This kind of careless attitude will reflect on the company and its business.

Dear sir,
My self g prathap, i have purchased juicer order date 26-apr-2018
Order #[protected]
Order total 499.00 (1 item) expected delivery date give on 09/05/18, but still i am not getting that product so cancelled my order and money not refunded.
Finally i didn't having product (Juicer) and money also not refunded, please return my money.

G prathap
Phone : [protected]

Fraud delivery service

I ordered samsung phone few days back.
On website it showed delivered but i didn't get it.
I called up customer care guys to which they opened an investigation. But after few days they simply closed the investigation
Without feeling the need to mention this to me. I called up again and they said that they can't do anything on this. They are not even mentioning what investigation they did.
I can only figure out that anyone can do the signature on your behalf and take your item. At least show me where have i signed. You guys are
Delivering the item on fake signature. Your delivery guys can sign on anybody's behalf and take the item. Your policy is so lenient for them.
If you really care for your customer please investigate it properly. My oder number is:
Order #
[protected]

Hi
I have purchase product - 1) seller sent me which was already rejected from other person. How i come to know seller did not remove the periovus customer address same product i got...
2) i have returned the product which is not working actually this was happen a week ago till now my refund amount is not done. I spoke to customer center they says talk to bank people, when i have already spoke to bank team they says they didn't received any reference code.

Here is details given
Order #[protected]
Order placed — 5 may 2018
Total — 1, 099.00

Here is details i got it from amazon.
Hello,

Your refund of rs.1099 has been processed successfully on[protected]. The amount should reflect in your account by 5/17/2018.

The authorization code (Refund reference number) for the transaction is 069224.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

I have ordered apple watch series 3 42 mm grey colour from amazon on 16/05/2018 but the amazon have delivered me with the empty packet the box does not contain watch neither its charger on 18/05/2018, i have complained to the amazon they are investigating the issue the order
No. given by amazon is[protected] please help me in this issue

Sir my self shubhendu sharma
I have ordered a iphone 7 (32 gb) jett black on 11th may 2018
On 15th may 2018.. Product were delivered but i didn’t receive any such product or packet!!
I complaint to amazon toll free number... They stats a complaint forwad to investigation!!
On update.. Local courier team have approach to me they also said they didnt gave package to me but they handed my package to other one!!
I dont know whose received my product!!
Now amazon senior team has denied my replacement or refund and also said that they cant help in this matter!! And not giving me further update that why this all happend!!
I lose my package and also my money!!
Really disappointed from amazon help!!
Order id[protected]
The aaramex jaipur the local courier said that the packet is delivered to other one whom i didn’t recognise!!
Package hand over to wrong hand!!
They said that they didn’t handed over packet to me!!
Amazon seriously gave bad impression to me!!
I said amazon to kindly reinvestigate the issue lots of time
Here is the proof of delivery this is not my signature and also not my phone number!!
Even courier boy didnt call me!
How should carrier gave my courier to other withouth seeing his goverment id or without calling to given number!!
Aaramex jaipur manager mr. Manoj and delivered boy keshav accepted his mistake and apologies sorry to me that they didnt check id of the guy who collect the package or also didnt cross verify any information!!
I have attached pod (Proof of delivery) with this
Kindly check that this phone number and signature are not of mine!!
Why i payable for the mistake of courier company!!
Seriously very afraid and scared about my order!!
Kindly help me as soon as possible!! 🙏🏻
Or
Please reinvestigate the issue by cross verify the delivered boy that why they gave my package to wrong hand without knowing or seeing his id!!
Hope for positive help from higher authority!!
Kindly help me please

My question is why due to your internal issues or disagreement with courrier people i should suffer and block my money.

I want to suggest or feedback to amazon to changing in the system of delivery of package.. Whoever guys collect the package have given all details to delivered boy and also delivered boy write them in mentioned page of acknowledgement recipient i. E aadhar number, pan car number or whatever!!
Its cause seriously stop all fake marked scan delivered product by delivery agent or fake customers!!
Because without changing in system amazon losses his customers faith that have amazon gave to them!!
I losses my money and also my product thath was marked as delivered but not yet i got my package

Thanks 🙏🏻 regards
Shubhendu sharma
[protected]
[protected]@gmail.com

Hi

My amazon id is [protected]@hotmail.com i am a member from last 4-5 years and have placed around 260 orders till date.

I was paid prime customer for last 2 years.

Incident 1

Order id:[protected].

I ordered coffee and milk powder around 3.5 kg got call from delivery boy asking me to collect the parcel from ground floor as it was heavy.

I refused to go down and asked him to deliver at my delivery address he took the parcel back and marked the parcel as delivered.

I lodged complaint and they arranged replacement package after a week and promised me that same will not happen again.

Incident 2 order #[protected]

Again the item was marked delivered on 7th may 2018 and it was not delivered again.

I waited for 2 days and called on 9th may.

The customer support executive asked me to wait for some time and he said he will call me on 13th may 2018.

On 13th may 2018 when he called me he asked me did you receive any communication from amazon.

I said no and then he said dont worry i will refund your money.

On this i was furious i was asked to wait for a week and after that he was pretending like he is doing a favor with me to refund.

I said to him i want a mail explaining all this and i would like to surrender my prime membership as this has happened 2nd time with me in a month.

To my surprise he dint send me mail but he canceled my prime subscription.

I had to call again to get a mail.

Find attached mails received from customer care for both incidents.

If this is how you are going to treat your customers when the problem was entirely on your end its difficult to stay with amazon.

You have lost a customer for ever with this service.

Regards

Vishal

Amazon id [protected]@hotmail.com

Mobile no [protected]

I ordered the mentioned products from amazon which was never delivered to me though it is said as delivered in amazon account. I have the message as a proof from delivery boy that he left the parcel at the door step as no one opened the door. Amazon said that they will investigate the issue. When i checked after waiting for more than a week, they said that investigation says the parcel was delivered and we cant do anything about it.
I shared the message with amazon which clearly stated that parcel was missed by delivery boy still they are not ready to listen and simply ask me to forget about the refund or further assistance.
I need the money back as i have all the proofs.

Dear sir,
I ordered 6 kg of detergent powder and 1 kg of Horlick. Amazon has packed this in a box which can accommodate 25 kilos and filled the with air filled plastic covers.
This is a sheer waste of plastic and cardboard, they should reduce the wasteful usage of plastic and paper and protect the environment, the owner is the richest man in the world, but he is not concerned about the environment. Please take some action about this.
I have posted pictures of this.

Regards
Sreeram
[protected]