Amazon India Complaints & Reviews

This is inform that i had bought a product from amazon (Royal oak berlin queen size bed). The product was defective (Having crack in one of its panel). I raised a request for the return of the product on 22nd may 2018 but till today the product is lying at my home. No one came or contacted for the pick-up of the product. After following up with the customer care & asking them everyday repeatedly for the pick up of the product it seems there is no solution for this problem. The product has not been picked up & they are holding my money as well which i had spent for the buying of the product.
Being a prime member of amazon this kind of service is not at all expected.

Am a prime user bought a watch vch supposed get 2day 9pm. I got a msg saying it's dispatched and updated in app. I called delivery agent [protected] dis routed to some other guy and he is abusing nd said this isn't amazon no. I have called cc they said agent accidentally scanned. I asked cc people two things
1. Call the agent with the above number. They don't have access to call "then how they confirmed that is a wrong scan"

2. If the product is not delivered change the status in app. They said they don't have access.
I asked him for next level escalation.in next escalation they disconnected my call. Saying product will delivered in 24 - 48 hrs

On last call they said the product will be delivered within 48hrs or they will refund. They are saying the product arrived hyderabad. I asked acknowledgement for escalation they said they won't give.

Fake product has been delivered!
I had ordered a mtt officially licensed armour back case cover for iphone 6s from amazon.in
The product delivered is completely fake
They have infringed in selling this product to me
I have heard of replacements and refunds
But where is the punishment for violations of consumer rules
Take a look at the pictures added

I pratunu mahapatra. I ordered a product from amazon on 28/04/2018. But amazon delivery wrong product. I cancelled the product and amazon collection the product on 08/05/2018. I paid cash on delivery rs -22150/-. But this money didn't credit on my account. I call customer care. He said that i refer money your account. But no money credit in my account. My money refer is responsibility from amazon. My order number[protected]. I hope amazon queak action in my case.

I have purchased a bluetooth device from Rahul Mobile Accessories. I received the material in broken pieces. I immediately applied for return of the material but no one came for pickup and when i called customer care and rahul mobile accessories, i was said to courier the material. But it is not possible for me to courier. Please arrange a pickup and refund my money

I ordered through amazon for suppliying three fans of crompton two of same color and one of different color. Order delivered to me. I was surprised when i opened the box there were two fans only. When complaint made to customer care they did provide me the internal enquiry report and asked me to go to local police. Company of name if do such fraudulent activity and suggesting to go to place shows their mismanagement or coalition of some miscreant staff there. Pl look in to it. I have lost my rs. 2500/- out of my hard earned money.

Dear sir,
I pragati rajput, i inform to you that my order biba women's straight kurta (Core12702_black_34) order id is order #[protected]. Is delivered to me in 19th may and it is damage, so i want to replace it and i return is on 25th may to your amazon service man. My order does not replace and no refund. And no notification show on my orders in the app. So please i heardly request you please replace my order biba women's straight kurta (Core12702_black_34) order id is order #[protected]

My name is rajkumar, my order #[protected]
Delivered 10-may-2018
Redmi 5 (Gold, 16gb)

I purchased a mobile through amazon india online & i got mobile. Within 15 days usage i got a display problem & im put a query through email. No responds from there.
How can i rectify this problem...?
Is there any exchange of mobile?
Pls mail or text me the solution.
Thnq

Hi amazon consumer complaints,

This is regarding order#[protected] ordered on 30 april 2018

This order was returned for a refund on 18 may 2018.

Amazon sent me a email saying they processed my refund 24 may 2018 for 249.00

I have yet to receive the refund in my bank. Can you please check and find out where my refund went to?

Best regards,
Vasudeo

Order date : 23-may-2018
Order # :[protected]

Product name: elie saab le parfum eau de parfum, intense, 50ml
Price: rs. 5, 209.00.

Amazon sent a perfume with the brand name on it but it smells terrible. I have been using this brand and product since a long time. I know the smell very well. But the i have received is a fake perfume. The smell is terrible. It's some local deo spray.

Amazon refused to refund, even though they have not sold a genuine perfume.

Dear sir

My account no[protected]
I purchased a product on amazon on 16th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 20 th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 258809 I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I had ordered for biba suit 1199 from amazon which was big in size. Had requested for return it had reached the warehouse and it was mentioned by the rep of amazon that it will 3 business days for amount to be refunded. I was waiting kept on calling them after 3 working days they had mentioned it will take some more time. After a week on chat helpline rep mentioned thar product they have received is faulty so refund cannot be initiated. I called to ask regarding refund he is saying that product is faulty refund cannot be send. I said alright when i have send you the incorrect stuff please return me the same or send me the pic. As per them thry donot have that stuff with them so they cannot send me back that faulty shoes. Amazon now wants to make money by stealing money of the customers. This is heights from this kind of the company to do this kind unprofessional. They are theives who are sitting over there.

This is to bring in light serious malpractice done by your pickup delivery staff or i can say deliberately guided by management of amazon india so that customer misses return date.

This is third time i have faced problem while returning item to amazon

This time is with said order number in subject.

I had scheduled return pick up on 27th may 2018 from 13:00-19:00..
This guy agaent from pickup team calls me at 12:00 to just say that he had visited my place but no one opened up.
Today 27th being a sunday
Every family member were present now how he can claim no one is there secondly if time is scheduled for 13:00-19:00 then why he calls at 12:00? I get rescheduling message.

I told him to come between sechduled time. But then i get message that pickup has been cancelled.

Now what soup is been created by your agents?? Because of your incompetency and lack of proper training to your agents why am i suffering???

So till then you don't pick up i won't get my refund!!?
I want my refund to be processed within two days.
And by third day if i don't get refund i will forward to consumer forum.

My ORDER #[protected]. Since I am prime member my order was supposed to be delivered today but it is not.

When i reached out to customer care they say it is out for delivery but they don't have delivery person number.

I got a sms with a number to contact delivery person says he is not responsible for delivering in our area.

I had ordered elge wet grinder on 13 th may and cancelled the order on 15th may the value of amount is 5935. My name is anbalaghan and my mobile number is [protected]. My refund transactions id is [protected]. Amazon assured me i will get refund withhin 2 business days. But 10 days passed till now not recieved any refund. Icici bank also telling there is. Problem with amazon. Please refund my money.

I'm your prime member and order one pair of shoe on 20th of may and estimated delivery was 24th of may. Paid through debit card.
24th may: we forgot your package at warehouse. We'll deliver by tomorrow.
25th : i told wait 15min (Office address) but he denied and talked very rudely. I called cc. They said we'll deliver it till 5. But nothing has happened. I again give a call and again they felt sorry and commited for next day.
26th: no delivery. I called again and company has same story again. And told me wait for more 3 days and compensating with one more extended prime service (Quite funny).

Regards
Yash sharma
[protected]@aol.com

I order a trimmer from amazon.in, they delievered faulty product & also accessories was missing, i request for exchange, but after request they very soon your product will be pickup & we will give you new piece. But after that they only takes time no one comes to pickup. So i requested from you sir plz solve this quickly.

Thankyou.
My amazon registered email id - [protected]@gmail.com

Order no. #[protected] which delivered but not in with all accesories and used so as a conversation overphone with your executive who confirmed about replacement of ordered where she never told it's send myself
I am sorry to knew it, i want to know the reason p
But no product picked up by you never. So i should passed away from amazon. But i will intimate every one of my circle about the service of amazon
I am also sorry to say that i am not able to do arrange the self return. I don't understand whether al company like flipcart, snapdeal etc. Can pick up there product then why amazon only cannot arrange that. But i surely given information to all my known circle about the service with amazon prime consumer as they alert from this.

I have canceled the order from amazon and they said they have refunded my money back but it didn't reflect on my account. They said it must due poor bank updates and this is some main issue for me. This purchase was done in 21st may 2018 and canceled on that day they have refund on the next day itself but not credited in my bank account. Please contact me for account number and reference number.

I purchased a one plus phone online and also to get the preferential services the prime membership. But i regret to write that the delivery was not made on time as promised. Despite my contacting your customer care and the amazon delivery at chandigarh, i was not able to get the required help. The services at amazon delivery at chandigarh was empathetic. The concerned person did not pick up my calls deliberately. I had to remain in my house for the full day on account of this delivery as i was alone in my house. Resultantly, i left with no other alternative to cancel my order as well as prime membership. Very upset and disappointed with the service from amazon the world renowned company. Hope the necessary steps would be initiated in this regard.