Amazon India Complaints & Reviews

Hi amazon consumer complaints,

This is regarding order#[protected] ordered on 30 april 2018

This order was returned for a refund on 18 may 2018.

Amazon sent me a email saying they processed my refund 24 may 2018 for 249.00

I have yet to receive the refund in my bank. Can you please check and find out where my refund went to?

Best regards,
Vasudeo

Order date : 23-may-2018
Order # :[protected]

Product name: elie saab le parfum eau de parfum, intense, 50ml
Price: rs. 5, 209.00.

Amazon sent a perfume with the brand name on it but it smells terrible. I have been using this brand and product since a long time. I know the smell very well. But the i have received is a fake perfume. The smell is terrible. It's some local deo spray.

Amazon refused to refund, even though they have not sold a genuine perfume.

Dear sir

My account no[protected]
I purchased a product on amazon on 16th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 20 th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 258809 I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

I had ordered for biba suit 1199 from amazon which was big in size. Had requested for return it had reached the warehouse and it was mentioned by the rep of amazon that it will 3 business days for amount to be refunded. I was waiting kept on calling them after 3 working days they had mentioned it will take some more time. After a week on chat helpline rep mentioned thar product they have received is faulty so refund cannot be initiated. I called to ask regarding refund he is saying that product is faulty refund cannot be send. I said alright when i have send you the incorrect stuff please return me the same or send me the pic. As per them thry donot have that stuff with them so they cannot send me back that faulty shoes. Amazon now wants to make money by stealing money of the customers. This is heights from this kind of the company to do this kind unprofessional. They are theives who are sitting over there.

This is to bring in light serious malpractice done by your pickup delivery staff or i can say deliberately guided by management of amazon india so that customer misses return date.

This is third time i have faced problem while returning item to amazon

This time is with said order number in subject.

I had scheduled return pick up on 27th may 2018 from 13:00-19:00..
This guy agaent from pickup team calls me at 12:00 to just say that he had visited my place but no one opened up.
Today 27th being a sunday
Every family member were present now how he can claim no one is there secondly if time is scheduled for 13:00-19:00 then why he calls at 12:00? I get rescheduling message.

I told him to come between sechduled time. But then i get message that pickup has been cancelled.

Now what soup is been created by your agents?? Because of your incompetency and lack of proper training to your agents why am i suffering???

So till then you don't pick up i won't get my refund!!?
I want my refund to be processed within two days.
And by third day if i don't get refund i will forward to consumer forum.

My ORDER #[protected]. Since I am prime member my order was supposed to be delivered today but it is not.

When i reached out to customer care they say it is out for delivery but they don't have delivery person number.

I got a sms with a number to contact delivery person says he is not responsible for delivering in our area.

I had ordered elge wet grinder on 13 th may and cancelled the order on 15th may the value of amount is 5935. My name is anbalaghan and my mobile number is [protected]. My refund transactions id is [protected]. Amazon assured me i will get refund withhin 2 business days. But 10 days passed till now not recieved any refund. Icici bank also telling there is. Problem with amazon. Please refund my money.

I'm your prime member and order one pair of shoe on 20th of may and estimated delivery was 24th of may. Paid through debit card.
24th may: we forgot your package at warehouse. We'll deliver by tomorrow.
25th : i told wait 15min (Office address) but he denied and talked very rudely. I called cc. They said we'll deliver it till 5. But nothing has happened. I again give a call and again they felt sorry and commited for next day.
26th: no delivery. I called again and company has same story again. And told me wait for more 3 days and compensating with one more extended prime service (Quite funny).

Regards
Yash sharma
[protected]@aol.com

I order a trimmer from amazon.in, they delievered faulty product & also accessories was missing, i request for exchange, but after request they very soon your product will be pickup & we will give you new piece. But after that they only takes time no one comes to pickup. So i requested from you sir plz solve this quickly.

Thankyou.
My amazon registered email id - [protected]@gmail.com

Order no. #[protected] which delivered but not in with all accesories and used so as a conversation overphone with your executive who confirmed about replacement of ordered where she never told it's send myself
I am sorry to knew it, i want to know the reason p
But no product picked up by you never. So i should passed away from amazon. But i will intimate every one of my circle about the service of amazon
I am also sorry to say that i am not able to do arrange the self return. I don't understand whether al company like flipcart, snapdeal etc. Can pick up there product then why amazon only cannot arrange that. But i surely given information to all my known circle about the service with amazon prime consumer as they alert from this.

I have canceled the order from amazon and they said they have refunded my money back but it didn't reflect on my account. They said it must due poor bank updates and this is some main issue for me. This purchase was done in 21st may 2018 and canceled on that day they have refund on the next day itself but not credited in my bank account. Please contact me for account number and reference number.

I purchased a one plus phone online and also to get the preferential services the prime membership. But i regret to write that the delivery was not made on time as promised. Despite my contacting your customer care and the amazon delivery at chandigarh, i was not able to get the required help. The services at amazon delivery at chandigarh was empathetic. The concerned person did not pick up my calls deliberately. I had to remain in my house for the full day on account of this delivery as i was alone in my house. Resultantly, i left with no other alternative to cancel my order as well as prime membership. Very upset and disappointed with the service from amazon the world renowned company. Hope the necessary steps would be initiated in this regard.

I have ordered under armour men's ua charged ultimate tr 2.0 ultra blue and glacier grey multisport training shoes - 10 uk/india (45 eu) and seller cancelled the order with reason which i get to know from customer support that they have given more discount on that item. Was that my fault i had paid in advance. I want my order to be delivered as i had also not received the payment yet

Thanks

I bought a single mattress online from amazon by paying rs 3500 from my credit card online. But the size of mattress is not compatible with bed. So i requested for exchange but the vendor springwel is asking for rs 2500 more, 1000 the differential amount and rs 1500 unreasonable logistic charges. Vendor springwel is even not willing to return the mattress and refund my money. It is really disturbing that vendor springwel is acting like a dictator and cheater and amazon is unable to do anything. We have bought the product on the reliability of amazon and a to z security.

I have ordered this product on 7th may 2018 through cod from amazon.in, i received the product yesterday, but when i opened the box there was no item inside it. I complaint to customer care about the incident and i was advised to return the item and initiate pick up. The pick up was scheduled today, and when the delivery agent came to my house for pick up, he talked to the amazon customer care. They said to cancel the pick up now. They will investigate the matter and let me know later. I have paid the cod order through my debit card swipe.in yesterday's telephonic conversation they said to reurn the box and they will refund the amount. But today they cancelled my return pick up.

Hey amazon i am siddharth,
I am requesting you to unhold my account because you blocked my acc since long, i know i have done misbehave by putting the wrong info of creditcard to add in amazon, but really i dont know the result of misbehaving with amazon i am requesting you tu unhold as because i have inr-5671 rupees in my account. Or please provide this money to me another way, pls kindly requesting you unhold my account. Number linked with amazon account is [protected]

Dear sir,
I am regret to wrire i purchases from your on line shoping a dvd ibell now i am not satishfied from proudect beciause product diffect not right proudct so i want to return this proudct but your sight not shown that you have purchases such dvd from us the message shown that no purchases from last 30 days. It very wrong statement by your sight i purchases about 15 may such puoudct and payment by my credit card. But your sight not showing any purchases. Now guide me how can i return my dvd to you. I am very worried plesase kindly slove my problem and reply me as soon as possibal.

Ref order no.[protected].
Item ordered louis phillip white formal shirt design[protected] _ lpsfig00366

As per order tracking, consignment supposed to be delivered 15.05.18.
However, actually consignment not received.

No message also received about non - delivery / delivery.

Request issue to be checked and clarify where delivered & contact person delivered to.

Dear sir i had order hawkins futura non-stick aluminium dosa tawa, 33cm, black but its damaged so i had returned through self ship i had shipped product from express courier and it got delivered to you 03-05-18 but still date there is no courier charges refund or no product refund plz help i had contacted amazon many times but they always saying wait 48 h wait 48 h how much time i have to wait

Order #[protected]
[protected]@outlook.com

I delivered an american tourister casual backpack through one day delivery . The delivery boy came down my apartment and started convincing me to come downstairs from the fourth floor.Does amazon deliver at the doorstep or on the road. The delivery boy denied his duty to come upstairs and delivery at my home. I denied to go downstairs as i was fasting in the holy month of ramadan. On calling the delivery boy was rude and using rough language. I called amazon customer care and discussed my issue. I was told that i will receive my parcel from another the courier the same day . I waited for about 6 hrs then before 9 pm i contacted the customer service again . I was promised that i will receive the parcel before 9 pm. I didn't receive the parcel and after 9 pm i contacted the customer service and was promised that the parcel would get delivered before 10 pm. I didn't receive any. And then contacted again the only words they could say was that they apologise and i will receive the product the next day. So who is responsible for the inconvinience caused to me? What was the point of opting for one day delivery if i were to receive the product after two days. Amazon has the worst delivery service. The delivery boy named Vijendra was so rude in language. Amazon think their company is very big and don't know that what a single customer can do.Worst company ever.