Amazon India Complaints & Reviews

Dear sir,
My name is jinendra jain email id is [protected]@gmail.com which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

Amezon ki tarf se mere account me 639 Rs. 08 march 2018 ko credit kiya gya that liken ye amount above take mere account me credit nahi hua.
Amezon ki tarf we mujhe refund reference number mila that Jo hai[protected]

Mera amount jald se jald WAPS Marne me merit help kare.
Maine several times call kar liya hai UBI customer care ne kaha ki amazon ki taraf se nehi diya gaya ad wrong complain post karte hai

Very poor service... I ordered for exchange this item since it was of larger size... So i ordered smaller size. It has been more than 15 days and i never got my exchange item..😡😡😡and so i have cancelled my order and there is no option for refund... Please refund my money back.. There is still no reply... They messaged me 2 days ago that exchanged order is cancelled... But told nothing about refund neither there is any option of refund on cancelled product 😡i want my money back... So please refund my money

Respected authority,
I ordered a mobile from amazon india order #[protected] dated[protected] for rs.5999 as no cod was available and i was promised delivery in two days. When contacted them they said its a promise from amazon that you will receive delivery by tomorrow 07 april by 12:00 noon. At 01:30 pm i mailed them still i haven't received the delivery and kindly refund my payment as i had to give gift to my relative and he had left disappointed.
I was told that if i receive delivery i had not to accept it at 04:00 pm, the delivery boy came and i refused the parcel and phoned and asked for my refund, i was told that till the seller delivers the parcel to us we cant issue the refund. Till 2 days the parcel was at the table of courier company and not returned to the seller. On 12 of april phoning amazon, they told me that they had issued the refund for that order and the bank will credit it on 16 april. On 17 april i. E., today i went to bank and contacted them. They said that they haven't received any refund from amazon india till the date.
This is cheating and harassment to indian consumers by foreign online companies.
Kindly do the needful, as i am an retired indian citizen.
Thanking you..

Note : i am having recorded calls of all the executives, and also the email sent to them.

Hello,

I have placed an order of honor 7x of cost 12999/- on 10 April 2018, which should delivery on 12 April 2018. The ORDER #
[protected] and Tracking ID[protected] Shipped with Amazon Transportation Services.

At April 11th 9:50PM item was delivered, status was updated. I saw that in next day morning, I contact the amazon, they raised complaint and item would be delivered on or before April 17th else they are going to refund the same. But nothing is happened, they are extending the date to April 26th, they are asking Aadhar or PAN card card also. I didn't understand why they are asking those documents. Even today they haven't done anything.

I have contacted the local delivery boy, but no response.

What I have to do now. Please resolve the issue.
Thanks.

I had just received a call from a person, who was insisting me for registering with amazon as a seller. When i refused to register and said gently that i am not interested in online selling, he used abusing words... He said "bhad me jao..."

He had called me from justdial website. I received his no from justdial after finishing the call. I called him back on that no. And when i asked him why he talking in this manner, then he was speechless... Using words like, "bilkul sir," "jee sir"...

Is this a way to talk with the customers???

This is not expected from such a reputed company as amazon.
This person must be punished...
He didnt told his name. But the no is [protected].
So i request to take a action on this person.

If this is not a right place for such a complaint, i request you to forward it to the correct desk..

Thanks and regards,

Mr. Eliyas ustad
Photon computers,
Kolhapur.
Mobile no. [protected],
Email - [protected]@yahoo.com

I have not received the payment of return a item to amazon india item delivered to given address on 23-dec-2018 but till now i have not received any refund.
Following is details for item

Ag new collection.925 sterling silver and diamond ring
Sold by atc diamonds

Have returned my order no.#[protected] on your address from which address i received on my address manvinder kaur, 3, street no.2, karamsar colony, near grewal aata chaki a ludhiana punja 141007 india. You already received the parcel that i return
For ag new collection.925 sterling silver and diamond ring (Sold by atc diamonds) for 2211/-

I have ordered a tempered glass from amazon on[protected], order no.[protected]. And its delivery date was[protected], i reccieved that product on[protected], but the status under my orders on amazon site still showing "preparing for dispatch", the problem is i recieved a wrong product with wrong invoice and amazon people are saying wait for two days sometimes saying wait for 3 days, sometimes says wait for 1 day and so onnnn... Please help me into this.

I returned an item to amazon, but i didnt get my money yet.
I contacted them regarding the issue, they replied me through email stating they following details. And they advised me to contact the union ban of india. When i contact the bank with following reference numbers, they said they couldnt locate my money.

Refund of rs.2, 189.00 for my order #[protected]

Refund reference number:[protected]
Refund amount: rs.2, 189.00
Refund date: 27 february 2018

Please help me to get my money back

Thank you

Dear sir,

I am santosh kumar singh. My amazon account name is aryan.
We have purchased mobile phone from amazon 04 march 2018. But we have received defective product from amazon. So we have reported with your customer excutive for this refund and repleacement as on date 05 march 2018. But your excutive said that we will sent my engineer to your home after than we replaed your product. But no any body visited in my home and my complint is automatic closed by your service team. Next day we have again raise complint for replacedment but your team is not supported me. I have many time contact your call center for this issue but not any respone me. I am very unsatisfied with your service beacuse my totally money is waste for purcased defective product. I means that it is fraud site of amazon. And i understand you have lost your customer.
I want to know that why are you cheated with customer. Above details are mentioned below kindly check this issue and confirm me why you're not provide resolution me. I am waiting for your reply. After i will take action on this.

Amazon user id - [protected]@gmail.com
Order #[protected]

Yesterday i baught new nokia 5, when come the delivery boy, after verifying me and my product and also sending me a delivery message he told me that, if you want to get it you can pay cash by hand or by atm card, if you use card you will get 10% discount, but at a instant i was not prepare. I also tried him for suggesting but he gave no chance he just delilvered the product - is he man/ robot ; also he replied me that if you had called me i will remind you by using card payment you will get 10% discount. First of all the boy did not call me any more, reminded me that he will come at 9 pm but came 2 pm. Phone no. (Amazon agent)-[protected]. He also said me that it's your responsibility to call me not amazon. Traking id of the purchased product[protected]. Please help me.

Hi
1 order amount is refunded by amazon on 3/4/18. Some amount is received in my amazon pay a/c but rs 1058 is still not receive in sbi bank. As i call to customer care in amazon they said that they have already process the refund. From his end. Needs to check with bank only. But when i called to bank they clearly said that they have no option to check this type of query. You have to check with your merchant. Now from last 3-4 days i am daily call to sbi and amazon but still no result. Pls help to get the refund amount. Providing some details below.

Amazon order #[protected]
Refund of rs.1085 on[protected]. (3 april)
The authorization code (Refund reference number) for the transaction is 39356139.

I bought a book named “epidemiology made easy by poornima tiwari”on 23rd march 2018
I paid by debit card ₹400.
Then i received an email that the order got cancelled on 28 th march 2018 because the seller had to cancel it because he did not have the book.
But i did not receive any email about the refund. I beleived amazon and waited till today (15th april 2018). But now i am not able to reach the customer service whatever i do.
They don’t have a mail id for customer complaints. And when i opened my orders, it doesn’t show the cancelled orders and if i filtered it to cancelled orders, they don’t give any options to complain and we can only view the order. When i viewed the book again, i can see a different seller (Previous one was naveen book seller and now sunrise book store). That is why l approached this website.
Kindly help me get the refund.

I ordered a product from amazon with cod option. The delivery guy came and told me to use cards when i said i have cash and i have used cod option he started fighting that "my amazon account should be linked with aadhar, don't you listen narendra modi!!!", he also said amazon has set new rules. I mean what is this?? He refused to give me my order so i told him to go back then finally he give me my product with cash.

Please go through this issue seriously, i have attached the delivery report. This is completely unacceptable behavior of delivery guy and rule of amazon (If that is!!!).
Ps : i tried to mail amazon at the given website suggested by amazon itself for customer complaints but msg was sent back to me saying service not available, how are we supposed to complain without a properly working amazon mail id? Screenshots are duly attached as proof.

Regards,
Asmita

I have ordered a product of bliss of earth from amazon on 8th march, 2018. The product would be delivered on 13th march via blue dart express. But it was not. But whenever i contacted blue dart assured every time that it will be delivered as soon as possible. The guys are really bad behavioured and i dont get the product till date. The company is really give me a bad experiance... My order id is[protected]

Order details
My order - ordered on 8 april 2018 order#[protected]
Your sms to me as product has been delivered but my ordered product is not delivered so far. This is an illegal activity and cheating. Legal action will be taken against your company with press meeting for exposing to the public as your compan's cheating with in 3 days. Delivery boy call me on[protected] for delivering the item and he says that the item will be delivered today itself. But my ordered item is not delivered and sent 2 sms from your company as your ordered items is delivered. But my ordered item is not delivered on[protected] am. I request to you immediate action for the same with the fraudulent activity of delivery teams. I also informed you police case will be registered within 3 days for cheating.

As an amazon prime member i am paying 1000 inr per year 10 days back i have ordered a tshirt worth 1699 inr with 2 days delivery.

After 10 days i got message saying my order got cancelled. Due to this i am unable to gift in my brother birthday.

If they are unfit for this kind of speed delivery then why they are keeping money for one time delivery / two days delivery and prime membership.

Sir, please check and do the needful asap.

I have been a loyal customer to amazon when it comes to online shopping. It a sorry state that my current experience has given me the most hell of a experience to trust amazon anymore.

This is with reference to my recent order for dell inspiron 5379 2-in-1 2017 13.3-inch laptop ordered on 7th april 2018 with advance payment.

(Order no[protected]).

The delivery date given was 9th april 18 to 11th april 2018.

Based on my past bitter experience for, i proactively called customer care and i was informed that the product is in coimbatore and they cannot deliver the product as per the given delivery dates. They informed that they escalated to the delivery team and committed me 13th april 2018 as revised delivery date. I told this is gift pack for anniversary and cannot wait any longer.

When i called again on 13th april to my surprise product was still in coimbattor. I am not sure what escalation they have made.

When i called again i was informed that if they miss the final delivery date too, then i have an option to refund the amount and asked me look from other sources.

Its quite irritating most of the times when i call to customer service and the way they respond. I was informed number of time that they will arrange a call with their manager and that never happened.

Now i lost all my valuable time, efforts, money and became a joker as i could not gift this product on time. Is this what you call ethics, integrity and trust you have developed. The way a customer hast to face all this.

I am sure many customers are facing such issue and you will loose soon

I hope this does not falls on deaf ears and you get the process set so we as customer don't have to suffer.

Thanks,
Bharath
+91 [protected]

Every month i get a charge taken from my bank for $9.99. What is this charge for? It says it is by amzn.com/billing. I pay my bills every month, why am i getting an additional charge??? I don't understand why i get this charge every month and if this is through amazon, i already paid my bill each montg. It makes me angry that this charge is taken out every month and if i don't get an explanation for this i will just let my bank know that this his an unauthorized charge and to stop payment.

Order #[protected] : In this order I am supposed to get 15% cash back above order value of 2000. But for some reason amazon has only given me 10% cashback and not the complete cashback.

ORDER #[protected] : Haven't received 50/- cash back as promised

Both the issues no response received even after multiple followups.