Amazon India Complaints & Reviews

I had placed pantry order that was to be delivered on May 13th (ORDER #[protected]. Since the order is not delivered I have called customer care thrice. When I called for the third time, the customer care executive offered me to process the return as he is not able to see tracking details. This is simply unprofessional because i had got the tracking details through SMS. If you guys didnt have the ability to deliver products, why do you accept the order? Please don't act as a bunch of liers as this is the second consecutive time I have faced the similar issue.It has simplfy wasted my three days when I could have simply ordered through some other trustworthy website. Anyways, I dont believe you guys really care, but just thought I should atleast do my bit.

[protected]@hramazoncare.com
and
[protected]@gmail.com.

..I have applied job and i have got message that i got supervsior post from above mails...they said to pay 1550 for courier charge and then job will be given in nearest amazon store..and even they said that if you dont have more money send some of the money first..is it real friends?? Please help me??

This is not the firat time that amazon playing this fraud trick on public...they are behaving as if really they are putting discounts on amazon products...this is absolute fraud by amazon
the price of nokia 7plus is 25999 rupees when it is released...now also same price only
what amazon is posting on the name of summer sale you know actual price is 28028rupees...and amazon giving it for 25999 rupees...
what is this ???
this is not the first time thwy are doing this in every sale they are been doing this only...
not only nokia on every product they are playing such trick only
i have attached 2 pica go through that original price that was given by nokia 7 plus on the released date itself

Hello
I have ordered 3 items from different sellers and I haven't received any. I'm getting emails and messages that I declined my order so they have cancelled it and courier man(blue dart) bilimora denied to deliver order at door step and asks me to collect it on road where he is standing.. It has been happened many times.. And no action is taken from Amazon customer service. They just apologies and close the chapters.. Now courier man has declined my all orders himself and wrote the reason that I have declined my orders. Nothing is trustworthy in this world..

Order Details
Order Id: 2865759
Placed on: May 11, 2018

I ordered a phillips trimmer model no. BT 7206/15 from Amazon but I received NOVA trimmer model no. NHC-9011 which is far less quality product then what i have ordered. Its a very bad experience. I am very disappointed with this kind of service from such a reputed firm. If this is the sellers fault amazon should take stricked action against them. I don't think people will trust ordering from Amazon if such kind of service is continued. Lets see how fast i got the replacement done.

Also attached a picture of product delivered, as proof.

When i collect the mobile nokia 7 plus. When opening the box then i saw that mobile panel colour are fade and discolour. When i complained to c. Care then one engineer came to me and they collect my signed in the blank format of mobile observation. When i ask then they said amazon cant replace mobile now you use this then they went. Now i am complaining 4 times in c. Care they said we are trying to resolve it. But 6 days gone no one amazon person resolved my problem. So i please someone help me regarding this issue.

Hi i amod kiran have an amazon account. I have purchased an iball compbook through amazon order no[protected] on 08 may 2018. The compbook is overheating and have charging issue. I am trying to replace the item since 09 may 2018 but amazon is not responding to it. I tried to contact amazon customer service 4-5 times but their response regarding the issue is very poor. I am not able to use the compbook and the same is not being replaced. Neither i m able to lodge any complain to amazon. Pls get it refunded or replaced.
Than you
Regards
Amod kiran

On 2.5.2018, at about 09-00 a. M, i had ordered; 1) autographix bumber guard for car, its tracking no.[protected]. Along with that, i had also ordered; 2) baby diesel sid... And 3) zibyuu 4pcs invisible clear... And 4) lukzer sun-visor car tissue holder. That, i have received item no.2 to 4 and signed on papers regarding the safe discharge and delivery.
That, i have also received the messages regarding the dispatch and deliver on 9.5.2018 regarding the 2 to 4 items. That, i didn't receive the item no.1 and even i didn't receive the message in this regard also. But when i traced the track i came to know that, the said item no.1 has been delivered to my address. That, i tried to search that, by mistake it might have reached to my neighbours to till 13.5.2018 and i have also informed the same to amazon.in and received the reply. That, i have paid the amount through debit card earlier. After receiving the money from me, you have failed to deliver the item to me. That, as such it is your duty to retain the faith and trust of the customers, as such you have to repay the amount, or else its better to make cod instead of getting money earlier. I hope you do the needful and try it to deliver me or else refund the amount.

I placed an order of iPhone X worth Rs. 1, 02, 000 at their website in month of December’17 (Order no- #[protected] and I chose the 24 months instalment option for the same while placing my order and have been paying the installment against the same in my Bank (Axis Bank) since, i have paid a total of 3 installments approximately worth Rs 17000 . Still my overdue balance didn’t reduce and hence I contacted the bank and I was informed that my transaction was not converted into emi As they DID NOT RECIEVE ANY CONFIRMATION OR INFORMATION FROM MERCHANT’S SIDE TO DO SO. Amazon being the merchant and not providing correct information for my purchase worth 1 lakh, and hence I have been charged this huge amount of interest from my bank I have been paying as installments since last 3 months, never had I ever expected such UNPROFFESIONAL BEHAVIOUR AND IGNORANT MISTAKE been done by such a big E-Commerce name. For now, Amazon owes me this amount that have been charged by my bank as interest or penalty and not being considering as installments which I opted for while this purchase from their website.
After trying to resolve this issue with them for more than a month now they have simply stopped responding to my mails and stated they didn't have the information about EMI. I have sent them the proof of my EMI purchase and after that they simply stopped reverting back to me.
(I have all the proofs of credit card payments made and the purchase)
I demand my amount reversion from amazon as they are the ones at fault and I can not afford an amount of 17k being wasted all over the 1lakh that is to be paid in bank at once.
Please get back to me regarding the same as soon as possible and would look forward to an early action.
Thanks

I have ordered philips trimmer in amazon, but received nova trimmer.
Have contacted and reported to amazon on 24-apr, they have escalated my case with seller..

Amazon told me wait 2-3days to get reponse and later i have contacted them on 3rd may, again they informed me to wait till 11may.
Today i have contacted them, again they are saying same..
Order #[protected]

This has happened 3-4 tints from the courier persons that they will delay the order with my notification & also return the product with my permission. Made the complaint to customer service butt there is no action taken it seems that way... Add the same thing keeps happening again & again.
But what was most shocking that the chat customer service person sundeep said to me if my order was so urgent then i should purchase it from the local store, if i want my order the same day. Is this the way to talk to the customer, who wanted to gift the product to someone on their birthday.
That order wad returned to the seller without my permission. & when i made the complaint for both persons, i don't think the action has been taken regarding this both the matters.
If this is the case then how can we trust three amazon company & it's people, who are not bothered about the clients satisfaction & wants to keep only the amazon company satisfied. If this is the case then let us know that we... Me & my family will not purchase again from amazon. & will also convey the message to friends & relative that this is fraud company only see's their own benefits and profits. Hell with the customers
Right???

Hi!
After ordering hundreds of products from them, and a relationship of several years this is what amazon has to offer me in return.
Trusting once again amazon above the local market and other online shopping website (My mistake) i ordered symphony diamond 61ltr - air cooler (Order no.:[protected] which got delivered on 3rd may, after checking the package i came to know that the seller has not sent the free trolley, so i raised the return with amazon, to my surprise its been more than 7days today and nothing has been done by amazon except just sending me emails that your order will be picked up in next 48 business hours – the 48 hours which starts from zero every day.
They have no control over their courier service provider so they keep lying because of which me and my family is suffering, trusting my relationship with amazon i even requested them to close the issue urgently as i have 3months daughter and its summer time which makes its very difficult for her because of the heat, but all in vain amazon has no sympathy for her too. The people sitting there are not human they are only there for making money, by making innocent consumer fool!
They have one and only one thing as a solution, big words on email with nothing in reality. My money (Rs 12000) is stuck with them and have nothing as a solution from amazon, i really made a big mistake by trusting and ordering with amazon which i will never repeat.
Pls help me in getting my money back.

I have ordered watch through amazon order i’d :[protected] yesterday evening i have received the courier and today when i have open the parcel watch glass found broken condition.
You are requested to replace the same and send me another watch.
I shall be thankful to you for this.
Regards
Kishori lal
Marico limited
Plot no 8
Industrial area lodhimajra
Manpura
Nalagarh, himachal pradesh 174101
[protected]

I am very sorry to say that i had paid rs.30179 for a mobile oneplus 5t on 28 th april and it was cancelled after few minutes and my request for cancellation also accepted. I had been ensured by amazon the amount would reflected in my account 3 to 5 business days but no amount has been credited yet.in this regard, i have contacted many times to customer care & bank whose debit card was used but problem is as it is. After this incident my trust on amazon was broken and i expect to you please maintain your credit in market.

I placed 2 orders, 1 delivered on time. The second was estimated to receive on 7th may18, which till 12th may18 has not delivered. On 7th may i got an sms stating that delivery will be done today.in evening i called the number given on sms and the person said that he will come on 8th may18. He never came on 8th and i didn't receive any call. Then i got another sms and i called that on 9th may18, now this person says that he doesn't have my parcel with him. Then i connected with amazon on chat on 11th may18. This agent said that the product will be delivered by 11th end of the day, nothing arrived. On 12th i have done 6 chats, 1st one said it will come before 1 pm. I pm i called they said as soon as possible. Then i connected with other agents, all were sending those apology template. One agent said that i will personally do a follow-up and keep you posted every hour, which didn't happen. At the end around 5 pm, i got another sms stating that delivery will not be done and product returned to seller. None of them took responsibility, none of them called. It was total waste of time and effort.

I had ordered online a product from amazon india and the delivery address was vikhroli east in mumbai. I have a prime membership and while ordering amazon india had assured me on its website that it will get delivered by 11th may 2018. The courier person from amazon transportation services called me that your parcel has arrived and come to pick it up. But he was calling me from vikhroli west. The delivery person did know that he is at the wrong address and he was calling me on the west side to receive the parcel. I denied him saying that the address is vikhroli east and why are you calling me on the west. He said then he will return the package and deliver it tomorrow. But i denied to that too saying that i had paid extra to get delivery on 11th may 2018. After this he just cut the call. And gave feedback to amazon that he was not able to contact me. I lodged a complaint with amazon india customer care and they assured me that the parcel would be delivered at the right address on 11th may itself. But i didn't receive it on 11th may.

I have ordered for brandsoon men wwe cotton t-shirt but received another Item today it's drastic experience Amazon has given to me. I need my original ordered item immediately.
How can I accept another product instead of my original ordered product.
I need my actual purchase item immediately or else I will lodge complain and go to consumer court

There, a lot of fake sellers are messing with customers on Amazon India website, they show very attractive prices of items and after purchasing they never ships the product, the name of seller keeps on changing every day, and the same seller does not show again. Amazon is not taking any steps, talking to their customer care, they say we don't know.

A refund has been made by amazon on 4th of may regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Dear sir,
I ordered shoes from amazon india today was its delivery date, but now i got a message that my order cancelled and returning to the seller, what the hell is happening here, i ever preferred amazon for online shopping, but this time i m totally unsatisfied with this happening,

I wanna my order at this time, any how..

Shushant roy
+91-[protected]
[protected]@gmail.com