Amazon India Complaints & Reviews

I had cancelled the order no.[protected] on 18th September. On 19th September I received theconfirmation letter from Amazon that order has been cancelled and will receive the refund within 3-4 days. But till now I have not received the refund. I request you to help me with the refund. Please do the needful.
Thanking you,
Geeta desai.

Hi, This is Kiran from Bangalore. I am an Amazon prime membership customer. On Friday Sept 23rd morning I have placed order for a mobile in Amazon website with order #[protected] and paid money. Amazon confirmed order and informed that they will delivery on Friday evening. But they haven't delivered the item and updated the status as "couldn't deliver as we cannot reach you". I called customer care and given complaint and mentioned that the status is not true as no one called me...infact they have no need even to call me, they can directly come home and deliver the item. Manager from escalation team.promised me that they will deliver Saturday for sure. Saturday evening I received delivery boy contact details. I called him couple of times and he is keep on saying I will come in half an hour. Finally he came at 9:45pm to my home. As this is exchange offer he asked my old mobile and i handed over to him. He taken the mobile and tried to update in his app. But he said he cannot take this as he need a otp but due to server problem he cannot generate otp. He left without delivering the new mobile that I ordered. I called customer care and given complaint once again. They said they will make sure to deliver next day I.e. on Sunday. But on Sunday no response from delivery team, I called delivery manager and sent tracking ID to him as text message. But still there is no response. Evening at around 3:15pm the previous day escalation manager called me and informed that the status is updated as "cannot deliver" and so she asked me to cancel the order. I didn't agreed for this and asked to deliver my item. I even asked for the reason but she said she don't know the reason. I asked her what is my mistake in this..she said there is no mistake from your side but as we cannot deliver please cancel this order. I didn't agreed to cancel the order. She said she will check if there is any other possibility and will come back and disconnected the call. After that there is no further update from Amazon. Now the status is showing as "Returning to seller".

Amazon is cheating their customers with false offers. They even taking money inadvance and after three days they are saying they cannot deliver the product. No proper reason was given. I spent my valuable time in last three days to communicate with customer care. I have placed order to gift phone to my daughter's on Daughter's day. But Amazon ruined my day with their false commitments and I felt like i was cheated. I need justiice on this and teach Amazon a lesson not to repeat such false promises and commitments to Indian citizens. Please take necessary action sir.

LG 139 cm (55 inches) 4K Ultra HD Smart LED TV 55UQ7500PSF (Ceramic Black), Product link : https://amzn.eu/d/gseVvxU", whose actual MRP is Rs71990 (verified from LG's official website is listed as Rs 79990 on Amazon.
I notified Amazon's customer care on call and the representative said it will be corrected before the great indian sale begins. I added the product in my cart and waited but it was still not resolved. I then twitted about the same and the social media representative again assured that he has forwarded my concern to the internal team.
Now people are ordering the product under the impression that is being offered at a discounted rate but its a straight case of cheating customers and by listing a product above MRP and then offering suitable discount.
And I am still waiting for Amazon to correct this so I can place an order for the same
Please follow up on this.

I had return an fireboltt smart watch but not received the refund amount even after 6 days. The customer care gives excuses about sent of wrong item and their investigation team also involved in these types of frauds with their delivery agent. The amazon digest my watch and not even issue my refund. They even don't give a chance of reply from my side and rely on their stupid delivery agents. I want my 2000 Rs back because the Amazon owner not even fulfill their daily needs with my 2000 Rs

I have purchased an item on Amazon and the order was confirmed. Later I received an email saying that my order got canceled and the money will be refunded in 3-5 working days. I'm supposed to get the refund within 23-Sep-22. And it was not reflecting, so I contacted Amazon Customer Service. They informed me that the refund was initiated by 18-Sep-22 itself. Later they advised to contact the bank. Kindly do the needful and expedite the refund as soon as possible.
RRN:[protected]

Hi Team

I have ordered a laptop from amazon and received a laptop on 2nd September and it's not working in the span of 7 days, And I have received a different product which mentioned in warranty slip. There is a missmatch of product serial no in the warranty slip and on the product
I have raised the request to amazon on 11th September to correct the warranty slip
But still they haven't resolved this and I am facing a lot
They are not returning the product and also not doing correction of warranty slip
With out this correction I cannot go for warranty

Hello sir/mam,
I ordered a watch strap on 3 September 2022, and it delivered in good condition but it didn't fit to my watch, so i placed a return request for that and a return product come on 12 September but the delivery person didn't give that to me by excuses that he forgot the scanner to scan it and said i will come tomorrow again to give it to you, but he didn't come.
So after waiting for him 3 days, i did a complaint for this regarding to Amazon coustomer care and they said to wait for another 5 or 6 days for solution, again i didn't get any solution.
So i again tried to complaint on 23 September around at 7:30 pm but they didn't accept my complaint and said we cannot do anything about it.
I am attaching the original product package photo for your reference, because if delevery person return the product to me then he should taken my original packaging with product.
But i have the original product with me.
Please solve this issue as soon as possible.
I want my refund, so i can get my required product from another seller.
Thanks and regards.

[protected]

I ordered a Levi's jeans and which was delivered to me on 19th September and when i opened the packaging what i saw that i received different jeans with Levis tags and it was totally different from what i ordered... I complaint it to Amazon but they are only saying to contact on 25th not before that ... Plz help me with my money back and resolve the issue... Order id of product is[protected]... And registered mobile number is [protected] ... I request you to plz refund my money back and make sure that it will not happen again... ... I contacted them many times but they are not helping me ...

A smartphone (I KALL Z5 (3GB, 16GB)) was ordered on 30-Jul-2022 from amazon.in whose Order #[protected] which was supposed to deliver by 17-Aug-2022.Till now i.e 24-Sep-2022 this product is not delivered and after multiple time speaking with customer executive they are not promising any delivery date nor refund.

Please kindly look into this matter as there is no resolution being made by Amazon.in till date.

Pleas do the needful.

[protected]

I ordered a Levi's jeans and which was delivered to me on 19th September and when i opened the packaging what i saw that i received different jeans with Levis tags and it was totally different from what i ordered... I complaint it to Amazon but they are only saying to contact on 25th not before that ... Plz help me with my money back and resolve the issue... Order id of product is[protected]... And registered mobile number is [protected] ... I request you to plz refund my money back and make sure that it will not happen again... ... I contacted them many times but they are not helping me ... The jeans is too expensive . I cannot afford that loss pls do help..

This is to let you know that I placed an order for household items with Amazon under Amazon Fresh on which was delivered on 30th August. I had ordered for around 14 items and it was delivered on 30th August 2022. When I opened the carton, I found that one of the package (Haldirams Panchratna Mix – 150g) was torn and the content was spilled inside the carton itself.
Regarding this, I had called the customer care and they asked me...

I ordered a Levi's jeans and which was delivered to me on 19th September and when i opened the packaging what i saw that i received different jeans with Levis tags and it was totally different from what i ordered... I complaint it to Amazon but they are only saying to contact on 25th not before that ... Plz help me with my money back and resolve the issue... Order id of product is[protected]... And registered mobile number is [protected] ... I request you to plz refund my money back and make sure that it will not happen again... I will be obliged

Had ordered a wiper almost 2 months back,
The status of return/refund hasn't been done,
And no update also from the platform,
Resolve it asap

My order was to be delievered today (i.E 23 september 2022) by 7am to 12pm but it hasnt delivered until and is not showing status of delievery.

Order ID:[protected]

Hello sir,

My wife (Ranjani) purchased a HP laptop bearing serial number CND1234YZ1 from Amazon online on 5th Jan 2022 (ORDER #[protected]. We were under the impression as per online sale that the laptop has 1 year manufacturer warranty. Laptop went faulty couple of weeks back and we took the laptop to HP authorised service center and we found that warranty start date was 6 months before our date of purchase. So currently the manufacturer declined our warranty as in their systems it shows warranty expired. This generally happens when a customer purchase a product from e-commerce site and they return it back to the e commerce seller within return window period and the same product is sold to another customer after 6 months. Laptop manufacturer HP is asking me to contact seller (Amazon) and seller(Amazon) is redirecting me back to HP. I’m attaching my warranty status screenshot, Amazon invoice and seller to Amazon invoice for your reference. As the laptop was purchased for study purposes and we have invested our hard earned money I request to kindly help me getting the refund or a replacement laptop or at least service for my laptop.

Regards,
Mukun

Hello, today i ordered iqoo neo 6 smartphone from great indian sale(23rd-27th september). but my order does not placed and my money was deducted. help me please.

To,

I ordered an item from Amazon india and had return the order on 18/09/2022 and the refund had been processed on 18/09/2022 RRN.[protected] for the refund amount of Rs. 778/- but yet I am to receive the refund and it's been over 5 days and the amount has not been credited in my bank account (i.e., Central Bank of India) yet.
my order id is[protected]
Reference number for Rs. 778/- refund is #[protected]
please do the needful at the earliest possible .

Thanks and Rega
Danish

I Ordered The Processor From Amazon But When It was delivered There Are no processor inside the box and seal was broken too..After complaining the amazon team they said that the product was send from there is perfectly fine but when I were received that product was missing...
I am requesting you to please refund my payment...
The price of the product is Rs.14, 690...
I order the processor in 14 september and it was delivered on 18 september...

I was asked to join at the name of part time work for 10-30minutes through WhatsApp no that is +[protected] and then i was asked to do some task and for which I was to receive some commission and i performed two of the task and i got a profit of rs 1200 and the next day i was asked to perform one more task and i started the same but it had 9 orders in total so i paid for 7orders but i was unable to complete the 2 orders because i was not having the money of 31000 amount and i asked them to pay me the principal amount of charge which was 23000 but they didn't do so and i lost my money.