Amazon India Complaints & Reviews

I have requested for refund but the refund is not process the order no of the item is[protected] and amount is 447. The customer executive not solving my issues and whenever i am calling they are saying amount sent to bank and when i am asking for acquirer reference number number of that particular order they are not saying and when i called to bank they are saying to get acquirer reference number. From the amazon customer care. Amazon representative told me that we cannot do anything for this refund we already refunded your amount but it not reflected in my account they told me that your refund is initiated on 13 of march but still i have not received it.

I have purchased a lenovo k8 note mobile from amazon site on 16/03/2018 (Invoice number: del[protected] for rs.11999/-. While using the mobile i found that it was discharging very fast, then i talked to amazon technical team and they tested the mobile online and found that there was a problem in the mobile. They told to return the mobile for replacement. Since my job was transferred from chittaurgarh to jodhpur, i told them if possible please collect from my home town at udaipur but they told to send via courier or preferably by indian post.
I sent the mobile via indian post on 28/03/2018 from jodhpur and same was delivered on 02/04/2018 (As per indian post tracking details). I was contacting daily to amazon about the product receipt and refund. After so many phone calls amazon informed me on 07/04/2018 that the box received at their end is empty. I complained at indian post, they have replied that “the item was booked with proper packing, no physical harm or manipulation done to article. Item was sent in safe and sound condition”. It seems the problem of amazon.

I have ordered herbalife product on 6th april. Today we are on 18th april. Still not received my product
Now, the courier details provided at amazon site is a fake one, as when i go to track, there is no option to find the tracking.
I think the seller is fake the name of courier company in dimandcourier store. E to
When i have called amazon they have asked me to wait for 48 hours.
Well i need that product on urgent bases.

I ordered quickheal antivirus from amazon on 12 th april 2018 the delivery day was 16th april 2018 and till now not received anything they commited and now they changed the date from 16-21st april.
I called customer care no response from there side everytime they say we have requested the amazon courier service to update the package delivery

Refer the attached photo of delivered product. What i have ordered it is not matching with the delivered one. When i was planning the order that time it was in stock, then why the wrong product has been delivered. It is like, for the sake of delivery, amazon will send any unnecessary product which is not actually bought by the customer. Doesn't amazon have a process of cross checking the product before process it for delivery? From so many years amazon retains their goodwill in market, but this kind of poor services is not expected. If you don't have the right product please inform customer in advance, might the customer is planning to give a gift to someone on any special occasion, like birthday. It is write if i place a return request amazon will definately provide the refund within few days. But i will miss the charm, the happyness of giving a gift in a particular occasion, because the special day comes once in a year. If amazon inform me well in advance, then i could manage to get the product from somewhere. It is a matter commitment to deliver right product in right time not wrong product in right time.
Order #[protected]

Dear sir,
My name is jinendra jain email id is [protected]@gmail.com which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

Amezon ki tarf se mere account me 639 Rs. 08 march 2018 ko credit kiya gya that liken ye amount above take mere account me credit nahi hua.
Amezon ki tarf we mujhe refund reference number mila that Jo hai[protected]

Mera amount jald se jald WAPS Marne me merit help kare.
Maine several times call kar liya hai UBI customer care ne kaha ki amazon ki taraf se nehi diya gaya ad wrong complain post karte hai

Very poor service... I ordered for exchange this item since it was of larger size... So i ordered smaller size. It has been more than 15 days and i never got my exchange item..😡😡😡and so i have cancelled my order and there is no option for refund... Please refund my money back.. There is still no reply... They messaged me 2 days ago that exchanged order is cancelled... But told nothing about refund neither there is any option of refund on cancelled product 😡i want my money back... So please refund my money

Respected authority,
I ordered a mobile from amazon india order #[protected] dated[protected] for rs.5999 as no cod was available and i was promised delivery in two days. When contacted them they said its a promise from amazon that you will receive delivery by tomorrow 07 april by 12:00 noon. At 01:30 pm i mailed them still i haven't received the delivery and kindly refund my payment as i had to give gift to my relative and he had left disappointed.
I was told that if i receive delivery i had not to accept it at 04:00 pm, the delivery boy came and i refused the parcel and phoned and asked for my refund, i was told that till the seller delivers the parcel to us we cant issue the refund. Till 2 days the parcel was at the table of courier company and not returned to the seller. On 12 of april phoning amazon, they told me that they had issued the refund for that order and the bank will credit it on 16 april. On 17 april i. E., today i went to bank and contacted them. They said that they haven't received any refund from amazon india till the date.
This is cheating and harassment to indian consumers by foreign online companies.
Kindly do the needful, as i am an retired indian citizen.
Thanking you..

Note : i am having recorded calls of all the executives, and also the email sent to them.

Hello,

I have placed an order of honor 7x of cost 12999/- on 10 April 2018, which should delivery on 12 April 2018. The ORDER #
[protected] and Tracking ID[protected] Shipped with Amazon Transportation Services.

At April 11th 9:50PM item was delivered, status was updated. I saw that in next day morning, I contact the amazon, they raised complaint and item would be delivered on or before April 17th else they are going to refund the same. But nothing is happened, they are extending the date to April 26th, they are asking Aadhar or PAN card card also. I didn't understand why they are asking those documents. Even today they haven't done anything.

I have contacted the local delivery boy, but no response.

What I have to do now. Please resolve the issue.
Thanks.

I had just received a call from a person, who was insisting me for registering with amazon as a seller. When i refused to register and said gently that i am not interested in online selling, he used abusing words... He said "bhad me jao..."

He had called me from justdial website. I received his no from justdial after finishing the call. I called him back on that no. And when i asked him why he talking in this manner, then he was speechless... Using words like, "bilkul sir," "jee sir"...

Is this a way to talk with the customers???

This is not expected from such a reputed company as amazon.
This person must be punished...
He didnt told his name. But the no is [protected].
So i request to take a action on this person.

If this is not a right place for such a complaint, i request you to forward it to the correct desk..

Thanks and regards,

Mr. Eliyas ustad
Photon computers,
Kolhapur.
Mobile no. [protected],
Email - [protected]@yahoo.com

I have not received the payment of return a item to amazon india item delivered to given address on 23-dec-2018 but till now i have not received any refund.
Following is details for item

Ag new collection.925 sterling silver and diamond ring
Sold by atc diamonds

Have returned my order no.#[protected] on your address from which address i received on my address manvinder kaur, 3, street no.2, karamsar colony, near grewal aata chaki a ludhiana punja 141007 india. You already received the parcel that i return
For ag new collection.925 sterling silver and diamond ring (Sold by atc diamonds) for 2211/-

I have ordered a tempered glass from amazon on[protected], order no.[protected]. And its delivery date was[protected], i reccieved that product on[protected], but the status under my orders on amazon site still showing "preparing for dispatch", the problem is i recieved a wrong product with wrong invoice and amazon people are saying wait for two days sometimes saying wait for 3 days, sometimes says wait for 1 day and so onnnn... Please help me into this.

I returned an item to amazon, but i didnt get my money yet.
I contacted them regarding the issue, they replied me through email stating they following details. And they advised me to contact the union ban of india. When i contact the bank with following reference numbers, they said they couldnt locate my money.

Refund of rs.2, 189.00 for my order #[protected]

Refund reference number:[protected]
Refund amount: rs.2, 189.00
Refund date: 27 february 2018

Please help me to get my money back

Thank you

Dear sir,

I am santosh kumar singh. My amazon account name is aryan.
We have purchased mobile phone from amazon 04 march 2018. But we have received defective product from amazon. So we have reported with your customer excutive for this refund and repleacement as on date 05 march 2018. But your excutive said that we will sent my engineer to your home after than we replaed your product. But no any body visited in my home and my complint is automatic closed by your service team. Next day we have again raise complint for replacedment but your team is not supported me. I have many time contact your call center for this issue but not any respone me. I am very unsatisfied with your service beacuse my totally money is waste for purcased defective product. I means that it is fraud site of amazon. And i understand you have lost your customer.
I want to know that why are you cheated with customer. Above details are mentioned below kindly check this issue and confirm me why you're not provide resolution me. I am waiting for your reply. After i will take action on this.

Amazon user id - [protected]@gmail.com
Order #[protected]

Yesterday i baught new nokia 5, when come the delivery boy, after verifying me and my product and also sending me a delivery message he told me that, if you want to get it you can pay cash by hand or by atm card, if you use card you will get 10% discount, but at a instant i was not prepare. I also tried him for suggesting but he gave no chance he just delilvered the product - is he man/ robot ; also he replied me that if you had called me i will remind you by using card payment you will get 10% discount. First of all the boy did not call me any more, reminded me that he will come at 9 pm but came 2 pm. Phone no. (Amazon agent)-[protected]. He also said me that it's your responsibility to call me not amazon. Traking id of the purchased product[protected]. Please help me.

Hi
1 order amount is refunded by amazon on 3/4/18. Some amount is received in my amazon pay a/c but rs 1058 is still not receive in sbi bank. As i call to customer care in amazon they said that they have already process the refund. From his end. Needs to check with bank only. But when i called to bank they clearly said that they have no option to check this type of query. You have to check with your merchant. Now from last 3-4 days i am daily call to sbi and amazon but still no result. Pls help to get the refund amount. Providing some details below.

Amazon order #[protected]
Refund of rs.1085 on[protected]. (3 april)
The authorization code (Refund reference number) for the transaction is 39356139.

I bought a book named “epidemiology made easy by poornima tiwari”on 23rd march 2018
I paid by debit card ₹400.
Then i received an email that the order got cancelled on 28 th march 2018 because the seller had to cancel it because he did not have the book.
But i did not receive any email about the refund. I beleived amazon and waited till today (15th april 2018). But now i am not able to reach the customer service whatever i do.
They don’t have a mail id for customer complaints. And when i opened my orders, it doesn’t show the cancelled orders and if i filtered it to cancelled orders, they don’t give any options to complain and we can only view the order. When i viewed the book again, i can see a different seller (Previous one was naveen book seller and now sunrise book store). That is why l approached this website.
Kindly help me get the refund.

I ordered a product from amazon with cod option. The delivery guy came and told me to use cards when i said i have cash and i have used cod option he started fighting that "my amazon account should be linked with aadhar, don't you listen narendra modi!!!", he also said amazon has set new rules. I mean what is this?? He refused to give me my order so i told him to go back then finally he give me my product with cash.

Please go through this issue seriously, i have attached the delivery report. This is completely unacceptable behavior of delivery guy and rule of amazon (If that is!!!).
Ps : i tried to mail amazon at the given website suggested by amazon itself for customer complaints but msg was sent back to me saying service not available, how are we supposed to complain without a properly working amazon mail id? Screenshots are duly attached as proof.

Regards,
Asmita

I have ordered a product of bliss of earth from amazon on 8th march, 2018. The product would be delivered on 13th march via blue dart express. But it was not. But whenever i contacted blue dart assured every time that it will be delivered as soon as possible. The guys are really bad behavioured and i dont get the product till date. The company is really give me a bad experiance... My order id is[protected]