Apr 13, 2018
Updated by tathagata_banerjee1991 Chat with Amazon:
Me: https://www.consumercomplaints.in/amazo...(see full link)
You are now connected to Amazon from Amazon.in
Amazon: Thank you for contacting Amazon's Escalation's Team. My name is Dolly. How may I help you today?
Me: can you read this first..
https://www.consumercomplaints.in/amazon-india-unethical-behavior-scam-rip-off-lies-c1924884
Amazon: I'm sorry but I'm unable to open the page.
It says page not found.
May I know the concern please?
Me: Hi
Order Number:[protected]
I placed an order for Honor 7x from Amazon India on 6th of April 2018.
As some sale on Honor 7x was happening at that time, most of the online websites were offering some discounted rate..
Now I was shopping other things like t-shirts, wristbands etc from Amazon, so I thought to order the phone as well..
The discounted price was 9479 inr, on top of that I paid 45 rupees extra to get it delivered by 12th April as I was going out of Ghaziabad for education purpose.
Now, The courier details provided at amazon site is a fake one, as when i go to track, there is no option to find the tracking. I waited for few days thinking it was a technical glitch.
When I called Amazon on 11th, they said they will contact the seller and the seller will text me the tracking details (which didn't happen).
I called Amazon on 12th. in three long discussions, no solution happened.They asked me to wait until the end of the day i.e. 8.30p.m.
Today on 13th, again when I'm calling Amazon, they are now asking me to file claims against the seller and avoiding responsibility by saying as the courier was not theirs, they cannot do anything. Now I, as a customer doesn't have the option to select couriers. That is done between the seller and the Amazon.
why should I be facing a problem for their logistic issue with vendor..
They are now asking me to spend 3000+ rupees to reorder the same phone from a different vendor... Had I bought it from flipkart or ebay, I'd have got the product at a cheaper rate (during 6th of april). Now the offers are gone and amazon is asking me to reorder and repay..
Because of this harassment, I'm going out of the country (first time) and that too without a phone.
P.s. they even charge 45 rs extra for expedite delivery.
have posted the same in consumer protection forum
Amazon: OK!
Me: ?
any resolution?
Amazon: It will take some time for me to read and understand the query.
Kindly stay connected.
Me: ok
Amazon: Thanks for staying connected, Banerjee
Firstly, my apologies to know that the order is not yet delivered.
Secondly, I also see the order is placed with third party seller on our website where they take care of the dispatch and delivery of the orders.
I understand you placed the order on Amazon.
But there are some sellers who take responsibility of the orders placed with Amazon because Amazon provides a platform for sellers to sell their products.
Currently, it is the seller who would be able to assist you with the tracking status.
Me: so?
Amazon: I see the dispatch has been done via diamond courier store with tracking ID[protected]
Me: have you read the part "Now, The courier details provided at amazon site is a fake one, as when i go to track, there is no option to find the tracking. I waited for few days thinking it was a technical glitch."
??
Amazon: Checking the status on courier website.
Kindly stay connected.
Me: sure amazon
Amazon: Thanks for staying connected, Banerjee
I've tried to locate the courier service but unfortunately wasn't able to locate.
In this case, I will quickly file the claim for order to be updated.
Our buyer guarantee team would intervene and speed up the process for you.
Should that be OK with you?
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in the next 1 minute, this chat will close.
Me: hi
so are you cancelling the order?
is there any chance of the seller delivering the product>
Amazon: It wouldn't be cancelled, but will be investigated.
And the order will be tracked and arranged for delivery.
You will be contacted before the delivery.
Me: i think i heard the same thing on 11th
nothing happened after that
and today is 13th
Amazon: I see the claim has been filed but was suggested.
Sorry, the claim has not been filed.
And was suggested.
If you confirm, I'll proceed and you will receive a confirmation.
Me: how long is this going to take?
Amazon: Usually the claim is resolved within 1-2 weeks but I will mark this on high priority.
And get the investigation team know about the this immediately.
Me: whats the point of the claim then? am leaving on tomorrow? so?
Amazon: Banerjee, that is the only option for the seller fulfilled orders.
We have to file the claim to get this resolved.
Me: file the claim
Amazon: Sure, I'm on it
Me: but the point is its meaning less
Amazon: I agree but I have no other option than filing the claim.
I've now filed the claim on your behalf.
The team will be intimidated immediately and the investigation will be ON now.
Request you to kindly wait for the seller or our buyer guarantee team to respond.
Me: ok
Amazon: Is there anything else I can assist you with today?
Me: u r refunding that 45 as well ?? :P
the one that u overcharged for expedite delivery?
and what about the harassment ?
Amazon: Since this is seller fulfilled, I will not have option to process refund but if you agree, will add Rs.45 to your Amazon Pay Balance.
Me: please do so
Amazon: Sure, and for waiting this long, I'll go ahead and add Rs.245.00 to your Amazon Pay Balance.
Me: 245?? how does this figure come?
Amazon: Rs.200 I'm compensating for the delay and Rs.45 for the shipping charge
Me: and how fast am i suppose to get response from your teams?
Amazon: As mentioned, they may respond within 1 week.
Me: so 200 rs for a delay of 2 weeks
?
interesting
