Amazon India Complaints & Reviews

This complaint against delhivery couriar company .for non delever of product on 22 april 2018. i have receipt successfully delevered message.
delhivery couriar rath distt hamirpur 210431

my amazon order detail given below
HP 678 Tri colour priter cartage
order numer[protected]

I bought a combo of schwarzkopf bc bonacure repair therapy under order number:[protected]. The product is fake and at the cost of a real one. I don't know about the nature of chemicals used in the said product. While amazon claims to be the best, they allow their sellers to sell fake products and take a huge chunk out of the customer's money.

The amazon delivery person didn't deliver my order. He had no patience to wait until we came to the door. The delivery person name was Ashok (Amazon/Seyon Enterprises)-Ph.no-[protected].

He answered irrelevant to the questions asked on call. Rude and showed attitude towards me saying, do whatever you want, you can't do anything.

He said he will give it back to the office and asked me to go and collect it.

Dear sir,
Myself ranadheer. Kaudap from telangana state, here is complaint for unlimited url links from ur web site amazon (Hp-amazon) since last week, there is continuous flow of msgs daily near about 2-300 link msgs and i request you to send details of ip address of the customer from where i am receiving these links,
Below
I am sharing the screen shots pics,
Please find and do the needful
Thank you...

Respected sir,
Already made a complaint to yourself on 17/04/2018. No action has been taken on amazon. After making several calls to amazon and getting assurances that within two days you will receive the payment, make a complaint on your bank we have issued refund order and issue is closed from our part. Today also on 22-04-18 after calling them at 10:40 am. They say "afzar" there has been some issue from our part you will receive the payment within two days.
It looks like they have no respect for indian consumer complaint forum or indian consumer complaint forum has neglected indian customers grievances
Before i had made complaints against no broker and flipkart which were resolved within 24 to 48 hours. Today it's sixth day, no action has been taken on lair's amazon.
Kindly do the needful at the earliest.
Thanking you.
Order #[protected]
Customer name : mahesh talreja
Amazon account name : manish talreja
Registered mobile number : [protected]
Email address : [protected]@gmail.com

Note : recorded calls of all the executives of amazon.

Order no.[protected]
Name: dimple aggarwal
Contact: [protected]
Product ordered: redmi 5 gold (32gb/3gb)
Product received: redmi 5 black (16gb/2gb)
Date of promised delivery:[protected]
Date of actual delivery:[protected]

My issues:
1. As mentioned above, i ordered for a 32gb/3gb variant of redmi 5 gold. However, i received a 16gb/2gb variant black.
2. Being a prime customer, i was assured a delivery on 15-04 by 21:00 hrs. But, their representative gave me a missed call from a different number which when called back on, the representative told me he doesn't have my parcel!
3. When i called on the number provided to me by the company, the delivery boy did not pick up the call.
4. I got a parcel on 16-04 that too with a tampered sealing.

Since the parcel was meant to be a surprise for my mother, she was not aware of the product being ordered so she ended up opening the tampered seal. Moments after she called me, and to my surprise i got to know, she was delivered a wrong product!

The matter of major concern is, the imei mentioned on my bill provided by the company is: [protected]
And the imei 2 on the wrong product is: [protected]
Which means, this is a real fraud on the company end.
I tried calling their customer service but they were not able to help and asked me to send pictures, which i did, but they have provided me a maximum time of revert until[protected]The last day until my product could be returned). And since my complaint mail on[protected], i have not received a single communication from the company.

I opted for emi to pay for the product, so, now if i return the product, i will be charged extra and the company will keep frauding people like this forever!
Suggested solution: please get the wrong product picked up from my address as i have not even used it and deliver me my product at that very moment.
I request you to kindly look into this serious matter and provide me with the best suited solution. I am attaching pictures along. Pfa
Thank you

I placed two different orders on the same day i. E on 13th april 2018 with below list of products. With amazon india

Order1#[protected] with honor 6x mobile
Order#[protected] with jewellery box and screen guard for honor 6 x

The order 1 with honor 6 x mobile is supposed to be delivered on 17th, but on the 16th april (6pm) i directly got the delivery confirmation stating that "the product is delivered and share my feed back???

I just had a thought that was updated mistakenly.

I made a call to the courier guy (Amazon delivery agent phone: [protected] & [protected]), after many calls, he confirmed that he received only two products of order#2 (Screen guard and jewellery box) and he delivered those.in any issue he asked me to speak with customer care.

So now on 18th i reported this incident to amazon stating i didn't receive that product, they said they will investigate and provide me the confirmation within 2, 3 working days. However as i didn't receive intermediate updates i was keep on calling the customer service agent for the updates.

And now on today (21st april) they confirmed that" the product was delivered to me and they have the confirmation too and they are going to help me in this case??? How???

Again i called customer care and explained everything and asked for the proof of the delivery (That delivery guy must be getting the sign and mobile number while hand overing the delivery?) but he refused and said that they don't have access to that. Finally i managed to get the delivery guy number from customer service. I. E [protected].
When i called this number, that guy just cut the call and kept his mobile on switch off mode. I am helpless.

Again i called the customer care, and i explained the response i got and asked him to provide me the address of that courier guy. But he is helpless. And confirmed me that he will escalate the issue and will ask the team to recheck.

Now i called the other number (#[protected]) of delivery agent. He clearly stated that he received only two products and he didn't receive any thing other than that. He is also stated that i need to speak only with amazon customer service for any further and he was not responsible for that. Also highlighted that they will not get signature while handing over the delivery to the customer tracking can happen only through phone calls. Also he was ready to do any extent if i prove that he received 3 products.

Here i want to highlight few points:

1- i didn't receive any cal from amazon agent on 16th april, if the say yes show me the proof.
2. As confirmed my delivery agent, they will not get signature on confirmation, whereas in the delivery feed back it was clearly stated that "it was signed by sindhuja"
3 where is my order now???

I am ruma dutta one regular customer ordered one honor 7x mobile phone on 11/04. They delivered the product on 16/04 at my kolkata address. After opening the box i found some soil material instead of phone. I contact to customer care by call and mail. They asked for three days of time. Yesterday they informed me that they closed that matter bcoz they supply the phone to me. How they say like that even they don't give me any receipts or not taken any sign. Plz help me to short out this problem

I have purchase redmi y1 mobile with hdfc debit card and offer on hdfc debit card 10% cashback but it is not recived.
Before purchasing mobile i call to customer care i asked them for cashback of this mobile they said it will give you imigiatlly but not recived.
At that time they said for this mobile offer not. They not answering the call and not

I had returned my product amount rs. 2199 on 11 feb 2018... And till now my refund has not initiated in my bank account. My order no. Is[protected] and its reference no. Provided by them is[protected]. As they said i charged dispute file... But also my refund has not came. Please do something. My account no. Is[protected]. Please solve this matter.

Firstly it's different colour gold and it's 300rs more than the available price. Hangs frequently, very low ring volume when in pocket or purse. The scroll /touch is not smooth hangs. And still i am forced to keep the phone and i enquired with other delears like flip kart who are giving refund without questing. Since after being loyal customer to amazon they have left no stone unturned to not refund my money please help me regarding the same.

I ordered shoes o[censored]K9 size. But the order that I received was 6 size. When I call ur CC, ur representative asked me to cancel the order as now u guys have only 7&10 size in ur stock.
I have screen shot for my order place. Have attached it for your reference.

I would not go for cancellation. I had ordered for size 9, and I need the correct size to be delivered.

Have ordered a watch with amazon prime and the order should be delivered today during my office hours.. but i have still not recived the order..

1. i called amzon CS in the morning on 19 Apr around 12 PM the executive told me the product is in transit and will be dliver by next 1 -2 hr. i believe on her

2. but after two hours when i didnt get any confirmation or any update, agained call on your CS services and the executive told that person whom i talk is made a fake promise and she will make sure the product will deliver by 5:30 during my office hours. when i asked her to transfer the call to your supervisor she just hang out the call.

3. till 6 i didnt recived any update on my order i agained call to CS team and the executive again yold me the the product is in way and will deliver by 8 when i told about to transfer the call to you supervisor he just telling me that his supervisor will give u the same information.. after requesting 15-20 softly and agerasvily (which was my fault) he transfer the call and during that time he just flip from his world and told me that product will be delivere by 21 Apr.

4. On todays call executive told me the y will refund my money.. are you able to refund my time that i wasted with your company and believeing on you

So you CS team are just making fake promise and there is no benefit to use Prime option and there is no value to GDD.

Could you plse tell me what is policy in regards to make customer good and positive promise.

why you and your team are cheating on customers

Could you explain if i have selected delivery in my office then why the product will deliver on Saturday..

Screenshot attached for the fake promise

Dear sir,

Greetings!

This is to bring to your notice that i have bought aqua supreme 18l water purifier (Ro+uv+tds controller) from amazon.in on 25th march 2018 sold by: aqua pure solutions but from last 2 days its not working, i have contacted manufacturers couple of times but denied to give service and said contact customer care.

Kindly resolve issue asap or else refund my amount.

Shipment done adress is:
Raviraj kamatar
#717, 2nd cross, bogadi 2nd stage
Opp to pavan bhandar. Next to vijaya bank
Mysuru, karnataka 570026
Phone: [protected]

Contacted supplier details:
Aqua pure solutions
Address: magadi road, #212, pipeline rd, mahadeshwar nagar, bengaluru, karnataka 560091
Phone:[protected]Prop,)

I ordered wooden table from amazon.in. Obvious i will order item seeing images from amazon portal. When i got an order i saw table finishing is not as per images. I asked for return but they are not accepting return. They are saying item may differ from images. They have stolen images from somewhere else and providing item which is not matching with their claim. This is fraud case. Easy way to grab customers in the name of amazon and provided information which is stolen from internet. I feel helpless, and stressed from past 1 week. These kind of people creates stress in society, they must be punished. I am even feeling helpless from amazon side, just for creating sellers and customers they should not allow fraudsters in the market. I will definitely go against this. I will take more stress but sure will fight for this.

I have order faber chimney on march 23,
Till date u have not delivered product, i have to cancel product,
You are not ready to give me full money that i have paid on the same.
You have used gati courier which is hopeless, not updating any status.

When i have no item why should i pay gst.
Give me my product or give me full money.
Order i'd
[protected]
Kindly give me perfect solution.

I placed an order worth rs.2456 which i cancelled later on due to some reason but i'm not been refunded by the company. Tbh i've got scammed. Each time i talk to their customer they simply avoid me by saying you will be refunded in 3-4 days.
Sir, i'm a student and i belong to an average family for me rs.2500 is a huge amount but these multinational companies are scamming us like hell. I request you to tqke some strict action. I'm helpless right now. I needed that amount of money urgently but i'm not getting refund. Please help me please.

To,
The chief branch manager
State bank of india
Main branch

Dear sir

A refund of 2090/- rupees was successfully processed on 23 feb 2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem and told me that they cannot help me out i this matter. No action is being taken till now.

I have confirmed with amazon and they have successfully processed the refund and refund reference number is[protected].

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I have ordered mumma mummi kutra pajama for my 3yr kid on 15 march and they promise to delivwr that on 19th but for some reson rhey cancel the order. I have already paid for for that in advance and till now a month later have not received any amt. Or ref. No..
I have called amazon many times but they only gave me next date. Plz let me know now what can i do.

I ordered samsung guru mobile phone from amazon website (https://www.amazon.in) order #[protected].

I didn’t receive the product but still got an email saying item has been delivered.
When contacted amazon customer care they are telling they investigated from their end and found product has been delivered. When i asked for proof of delivery they are saying they can’t provide proof.
It 100% cheating. If amazon is telling it has been delivered, they should show me the proof or else refund my money because i donot received the product neither on that day delivery guy contacted me