Amazon India Complaints & Reviews

I would like to complaint on amazom.in as they are fraud the do not not give product inside the packaging and simply told us that product was inside the packaging so we can't help for the same. I have placed and order for Samsung galaxy C7 pro at the time of delivery i received the parcel and gave cash to courier boy after half n hour i unpackes the packaging and i saw that there is nothing expect card board box. and bill of mobile phone. During delivery packaging well and good in condition. and that was had earned money after working 1 month and i got the salary and i placed an order and they simply denied to help me in this. That was my first order with amazon. Pathetic Experience i ever had in my life. They simply denied to help. as well as they denied to take my review on there portal. I want my my mobile phone anyhow.

I have ordered de fabulous shampoo from amazon on may 2nd and they have promised to deliver before may 7th. The delivery person contacted me on may 6th but i was unavailable and hence i asked him to deliver on the next day. Then there was no attempt to deliver. I called customer care and they all provided with the wrong updates especially yogita from level-2 team. Being a prime member is of no use as amazon don't treat it seriously.

I bought a clear trip local gift card which is worth about of 2000 inr for 1500 inr (After discount) on 04.10.2017 and the order id is '[protected]'.

When i tried to use that gift card within the validity period (I. E, before 02.04.2018) it has thrown me error as 'gift card not valid'. Then i called so many times to clear trip customer care, but there was no proper response from them.

Then i contacted with amazon customer care with all the details and informed how clear trip not responded to my issue.. I received a response from the team as 'upon checking, i see that the clear trip customer service will reply to the resolution within 2 business days so i'm positive that you will be able to redeem the gift card soon'.

It is been almost 40 days, now they are saying gift card validity is over so we can't do anything on this.

If the gift card is not redeemable it is completely mistaken by the clear trip team as they issued a wrong code which can't be used any more.

It is completely cheating by amazon and clear trip by issuing the wrong gift cards to the esteemed customers to mint the money.

I hope this forum team could help me on this respected issue.

I have ordered a new centre table in amazon and they delivered a refurbished product i. E. They fixed an additional wooden piece to hide a broken area. When i tried to replace the product, they didn't provide a pick-up option and expected me to pay for the courier.. This is completely unfair after delivering a broken product and this was the 3rd bad experience with amazon in a month.

I had order and payment by credit card for a cedo round edge 2.5 d tempered glass screen protector on 03.05.2018. Then i was cancelled it in same day. But still today 10.05.2018 i haven't get my refund. The company mail me that refunde amount reflect in my account on 09.05.2018. But i haven't get it. Plz solve my request as soon as possible. My refund reference number is[protected]

I have place two order #[protected] and order #[protected] on 26 april 2018 for subscribing for the month of may and june. I haven't received any calls from amazon for the delivery of product but suddenly i see the status as undelivered and product returned.
I have called to the customer care and they asked me to place a new order.

I will suggest amazon to rectify their delivery process and make sure they delivered products. Contact the customer if see his available rather than returning the product.

I have paid fee for prime membership and they need to refund back my fee for failed services.

I had order for a case of phone in order number[protected] on 14.04.18. I had received the product which is wrong on 10.05.18 much beyond the delivery due date. Now, the product is incompatible. Amazon is not allowing me the return the product stating that the return window is closed on 06.05.18. This is surprising and needs attention for proper customer satisfaction and ease of transaction.

I had ordered a game player console (Order ref[protected] thru amazon by advance payment but received a piece of old cloth instead of game player console.

I had ordered this for my kid as a gift for his achievements in his school exams and he was eagerly waiting to receive this but i have been cheated by amazon by not delivering the ordered product to me.

When i made the complaint, they have simply said they will investigate about it and give a feedback within 7 days time.

They don't really value customers concerns. I need justice and my rights to be protected.

The delivery agent from amazon forced me too pay him money and dint give the replacement order but took my original package. He was even trying to pull the package when i was taking to the customer service. Because the agent had forcefully taken my money i had asked the same agent to deliver my product but this time he behaved worse. Amazon just robbed me sending a thief in my house who was misbehaving. Amazon is responsible for who they hire. I need my money back.
Both bill details - [protected]
[protected]

I ordered an item on april 11th from amazon... But it is damaged item recieved on 18th of april.. I processed the return request on 19th of april.. But they picked the item on 25th of april... Now itself the amazon not refunded the amount.. They are cheating the customers..

The chat with the customer executive is listed below
I understand that you want a copy of the chat transcript.

Here's a copy of the chat transcript you’ve requested for:

—

10 may 2018 10:51:29 am initial question: hii
10 may 2018 10:51:37 am akshyapriyadharshni has accepted the chat.
10 may 2018 10:51:44 am akshyapriyadharshni (Csa) : hello, my name is akshyapriyadharshni. I'll certainly help regarding your concern.
10 may 2018 10:51:56 am anu muhammed :
Order #
[protected]... Kuber industriestm stainless steel puri press/ chapati press/ papad press (Large size)-puri06
10 may 2018 10:52:21 am akshyapriyadharshni (Csa) : i can understand that you want to know the refund status.
10 may 2018 10:53:27 am akshyapriyadharshni (Csa) : may i know when you returned this item?
10 may 2018 10:53:39 am anu muhammed : in the site no updation in the status of refund... What is the status
10 may 2018 10:55:08 am akshyapriyadharshni (Csa) : i have checked and see that the return status shows"4 may 2018 10:24:59 pm jaipur rj in return arrived in return fcs"
https://www.amazon.in/gp/orc/returns/track/D6N4TWPgRRMA

I request you to wait for 24-48 hours refund will be initiated.
10 may 2018 10:56:03 am anu muhammed : 4 may 2018 10:24:59 pm jaipur rj in return arrived in return fcs
2 may 2018 06:11:36 pm jaipur in return arrived in return fcs
1 may 2018 01:55:21 pm jaipur rajasthan in package has left the courier facility
30 april 2018 01:56:56 pm jaipur rajasthan in package arrived at a courier facility
28 april 2018 08:15:57 pm madhapur, hyderabad telangana in package has left the courier facility
10 may 2018 10:56:52 am anu muhammed : in that the item reached your destination on 2nd of this month today date is 10th may... Why you are not refunded my amount
10 may 2018 10:57:27 am akshyapriyadharshni (Csa) : as the refund will be issued from the fulfillment center, so i request you to wait for 24-48 hours refund will be initiated.
10 may 2018 10:58:06 am anu muhammed : the item reached on 2nd know... Whats the problem for refund the money
10 may 2018 10:58:32 am akshyapriyadharshni (Csa) : we don't have exact details. I will escalate this issue.

I request you to wait for 24-48 hours refund will be initiated.
10 may 2018 10:59:16 am anu muhammed : please send the full details of this chat to my registered email...
10 may 2018 10:59:40 am anu muhammed : who will know the exact details...
10 may 2018 10:59:59 am akshyapriyadharshni (Csa) : sure, once this chat end's you will get email from me.
10 may 2018 11:00:17 am akshyapriyadharshni (Csa) : please be assured you will get the refund soon/
10 may 2018 11:02:37 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this ​chat will close.
10 may 2018 11:02:41 am anu muhammed : i dont know, why you are holding my money... How many times i need to wait for the money... The item reached your destination 9 days before
10 may 2018 11:03:42 am anu muhammed : whats the reason for that... Please send the authorised mail regarding this and the full details of the order to my mail... Any other option for complaining this
10 may 2018 11:04:15 am akshyapriyadharshni (Csa) : anu muhammed, as as customer i can understand that you are waiting so long.

Please don't worry, i will inform team to process the refund. I request you to wait for 24-48 hours refund will be initiated.

10 may 2018 11:06:33 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this ​chat will close.
10 may 2018 11:06:37 am anu muhammed : please send the authorised details regarding this to my registered email... Including the exact tracking details and the order details... I ordered the item on 11th of april today may 10th... One month over the amount will with amazon.. It will shows that amazon cheating the customers while sending the damaged products
10 may 2018 11:06:48 am akshyapriyadharshni (Csa) : sure, i will mail you.
10 may 2018 11:07:57 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this ​chat will close.
10 may 2018 11:08:42 am anu muhammed : not get the mail kindly send it
10 may 2018 11:09:04 am akshyapriyadharshni (Csa) : once this chat end's you will get email from me.
10 may 2018 11:09:44 am anu muhammed : please send the details now... I need the full details
10 may 2018 11:11:02 am akshyapriyadharshni (Csa) : i have sent the email/
10 may 2018 11:12:03 am akshyapriyadharshni (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this ​chat will close.
10 may 2018 11:12:34 am anu muhammed : will get the full chat details to my mail
10 may 2018 11:12:50 am akshyapriyadharshni (Csa) : sure, i will also send the chat transcript.
10 may 2018 11:13:06 am akshyapriyadharshni (Csa) : once this chat end's you will get the chat transcript.
10 may 2018 11:13:31 am anu muhammed : ok with in 48 hours i wont get the money whats the amazon roles in that
10 may 2018 11:13:47 am akshyapriyadharshni (Csa) : please contact us, we will help you.
10 may 2018 11:14:14 am anu muhammed : amazon will take any action regarding the delay of refund the money
10 may 2018 11:14:24 am akshyapriyadharshni (Csa) : sure.
10 may 2018 11:14:57 am anu muhammed : time is precious madam... How many times we need to beg behind you...
10 may 2018 11:15:41 am akshyapriyadharshni (Csa) : i do understand your concern, i request you to wait for 24-48 hours refund will be initiated.
10 may 2018 11:15:55 am anu muhammed : ok thank you
10 may 2018 11:16:18 am akshyapriyadharshni (Csa) : you're most welcome. It's my pleasure to assist you.

Is there anything else that i may assist you with today?​
10 may 2018 11:16:27 am anu muhammed : send the full chat details also...
10 may 2018 11:16:48 am akshyapriyadharshni (Csa) : sure, thank you for contacting amazon

I ordered huawei p20 pro phone that costs around 65000 and my mother received it as i was in office and she did not checked it.
After that today when i opened the package and found out that a fake iphone x has been sent to me and as this is a big amount customer service is not helping. Please help they have my money and i only have is a 2000rs phone

Irder id[protected]
Return approved on[protected]
Returned on[protected] by speed post
Kindly return the money / add to my amazon pay account

Speed post
Ref no. En26548268in

Mail. [protected]@gmail.com

My mail is not registered...& unable to do it so...

Very cumbersome return process

Lost trust with your company

Even after several requests you didn't resolve the issue

My mail. [protected]@ gmailcom
Con.[protected]

Amazon company had refunded my money... They had initiated my amount in my account which is 1570 /-... Bt in my account amount is not showing... Company (Amazon) said that in my account refunded amount is stuck or hidden... Amazon said that i must contact my s. B. P... And they will look upon it... They also gave me refund reference no. (439886)... Please look upon my case... I need my refund as soon as possible

Respect Sir/Madam,

This is bring to your kind notice that recently i had purchased "Prodot Laserjet Dry Ink Toner Powder for HP and Canon Black (120 gm)" from Amazon vide order no.[protected] dated 21/11/2017 for an amount of Rs 215/- and upon receipt of the product i was shocked to see that the Maximum Retail Price for the said product is fixed at just Rs 135/- inclusive of All Taxes, therefore in that way the company is selling the products online beyond the maximum retail price fixed which amounts to unfair trade practice.

That i would like to bring this, against the unfair trade practice of company who has indulged in selling the products at the double the cost of its MRP and i expect a action against the said company on account of their unfair trade practice.

I am late to file complaint because I have contacted first. Then I had 2 surgery's planed. Now my health is good that's why I am taking this matter now. I undertake to submit the required details or information as per your requirement.

And product is still listed on amazon.in as I am sharing link below
https://www.amazon.in/gp/product/B01ASUIYXQ/ref=od_aui_detailpages00?ie=UTF8&psc...⇄

Thanks and Regards

Vide order no[protected] & invoice no scca-44427, i have procured one redmi note 4 mobile from amozon website but unfortunately, the mobile was out of order within three months from the date of procurement. I have shown this mobile local redmi service center to rectify the problem but they couldnot rectify the same.
Pl do something for this mobile & suggest what to do.

Regards
Monoj gogoi
E mail : [protected]@oilindia.in

I requested for return with return i'd dsrhpzptrrma no person come to recive the product no proper communication also so plz do it quickly very disappointed with amazon team what kind of service ur providing guys not even single person is carrying abt my product can't able to send through post also send any person to pick my product or else i will go further for this

I purchased an amazon basics product on 30th of april 2018. The eta for delivery was 4th to 6th may i. E 4 days to deliver one iphone charging cable. Today is 9th of may and i still have not received my product. I have made complaints on facebook page, they told me to fill a form or chat with the executive, but whats the point, all they say we are trying to get it done and i still don't have the product. My charging cable broke and i ordered from amazon just to get the best delivery, because flipkart and snapdeal usually take more time. But seriously this is the worst experience ever. I never expected this from amazon.

P. S : i am an amazon prime member.

31 march i ordered for lifestyle-you™ universal bike holder 360 degree which was successfully returned on april 11 th and refund for amount 299 has been successfully initiated on[protected] from amazon side but till now[protected] amount don't reflect in my account. When i contacted amazon customer care they provide me a refund reference number which is attached. Please help me to create charge dispute form.

Order date

19-apr-2018

Order #

[protected]

Order total

5, 490.00 (1 item)

Order summary

Items:

4, 652.54

Postage & packing:

0.00

Total before tax:

4, 652.54

Tax:

837.46

Total:

5, 490.00

Order total:
5, 490.00

I had contacted the amazon and seller to cancel the order within 24hrs... But they declined to do so. I had no other option but to refuse the order at delivery. After that seller had initiated refund process. To my shock
The seller green soul had initiated a partial refund of 4320 stating the deduction of shipping charges as 1200on enquiry. On contacting the customer care of amazon they also washed hands saying they are helpless and they will provide me with some 500 gift card. This is very illegal and injustice as you can see in the order details that postage and package was completely free and how can they charge shipment fees kindly look into matter and provide me complete refund as early as possible

On 7 Jan 2017, I loaded rs1000 towards Amazon's account.Same day my mobile was recharged for RS.330.Balance became RS.670.Meanwhile you added gift voucher for 50, because you delivered a item beyond target date.Like that 720 should be in my credit.But not shown in my account.Many times I brought in to your notice, not solved.I want this money back.