Amazon India Complaints & Reviews

I have order a dell laptop during great indian sale for 25490
Dell vostro 3468 14-inch laptop (7th gen core i3 - 7100u/4gb/1tb/ubuntu 14.04/integrated graphics) with order id order #[protected] and today i got a message that my order is cancelled and they have refunded the amount, when i try to connect with customer care they are not clear about why my order got cancelled. They are saying that courier agent has cancelled my order. This is not at all expected from a brand like amazon that courier agent is cancelling my order which is not communicated to me. We have called several times to reschedule the delivery. It was showing that they have rescheduled the delivery to 2nd feb. Now they are asking to place a fresh order. Who is going to bear the difference in amount of 4000. What about how mentally stress i am getting by loosing this without any mistake of mine.

I am a resident of navi mumbai and i ordered a google pixel 2 xl from amazon.in on 22 janaury 2017 and i got the item delivered on 25 january 2017. When i opened the box there was no charger in it. So i called amazon customer service the executive tole me that she cant provide me charger separately she told me that replacement is also not available we can only provide you refund for it so i agreed to her resolution and i asked the executive for pickup then she told me that pickup is not available in your location but she was lying every courier was available in my location like bluedart, fedex, dtdc, delivery but she didn't provided me with it. I
She told me that only self return is available in your location and its only the way she told to return it. I told her that i will return the item in only one condition that after the package is delivered to you and when i see that tracking shows as delivered i will call you and take the refund and the executive also told me that you can call and take the refund and whoever attends the call. Tell them to manually initiate the refund because she said agreed with my condition that is why i agreed to to do a self return. I did a self return by blue dart courier on 25th and the item was delivered to them on 27th. I called the executive on 27th to initiate the refund but executive told me that it will take 48hours for refund to be processed when i called after 48 hours they are saying that they haven't received the update from fillfillment centre so i waited for more 2 days but then too they are saying the same thing. I am really angry with them and their fake service. My 74000 is still not given to me. Pleasw contact them from your side and get my refund.

Order no:[protected]
Refund amount :- 73, 500
Email id :- ashish. [protected]@gmail.com
Tranking id :- 151
59574636
Courier name:- bluedart

As per advertisement published into amazon website for product "godrej 255 l 2 star frost-free double door refrigerator (Rf gf 2552pth, scarlet dremin)" mrp rs 25000 on top of that seller given given discount of 25% on mrp. After considering the discount effective price is 18790.
Today i have received the same product but product box have mentioned mrp rs 23, 000. If we consider same discount on mrp. Effective cost would be rs 17250.
Total price difference :[protected]= 1540.

Please look into this and do needful

Evidence attached here for your reference.

I have ordered an lifelong mixer 500w (Order id:[protected] on 15 january 2018, with in a 10 days suddenly the jar blade broken thrown out, so request amazon to replacement for this defect product and amazon also accepted it to replace it, so i have received another order id[protected]) with the same product, product reached here on 30 january 2018 at 8.00 pm, delivery guy contacted me and he asked me to pack the old product so i packed everything, i have waited more than 30 min so i tried to contact that person but he did'n attend my call, with in 1 min i got message from amazon "delivery was refused by the customer", that delivery guy send wrong information to amazon, so i contacted amazon via chat service, a lady told that product was cancelled so we can't delivery it. I told her everything but she just refused. Simply said product won't delivery. Actually the mistake was by the delivery person. Will amazon take action on that guy??

1. Need to take action on that person - better he should be fired!!!
2. Need replace the order

Courier person name : srikanth
Courier person number: [protected]

Don't trust amazon warranty. I have shared on other social medias, people need to be know!!

Dear sir as per grand offer on 24 th we place home large appliances godraje refrigerator double door as per term and company sale condition paid but company fail to deliver shipment in time we maid call to customer service and updated by rep of large appliances after inspection said product is damage during transport so it can't be delivered we will send you alternative product but it is not happened it is cheated with the fine and damage delay justice refund is not a solution

Enclosed

Order date

24-Jan-2018

Order #

[protected]

Order total

17, 790.00 (1 item)

A refund will appear on your original payment method in 2-4 business days.

Godrej 236 L 2 Star Frost-free Double Door Refrigerator (RF GF... 17, 790.00
Qty: 1
Sold By: Cloudtail India Privat

Hello Team,
I ordered an Apple iPhone SE (Silver, 32GB)
Sold by: Appario Retail Private Ltd
Shipped: Jan 29, 2018
Received on Jan30th 2018
The phone doesn't perform like a new phone and intermittently hangs.
When I contacted Amazon, they asked me to get in touch with Apple store. Apple store would not assist me as I brought this from Third party amazon store. They tried to assist me to troubleshoot over the phone and concluded to get in touch with Amazon as the piece seems to be faulty.
When I contacted Saurav and Kanu, Amazon Customer care executives. They denied to even assist or understand the issue with the phone. When I asked them their Full name, I was told they are not bound to share it due to Amazon policy and they won't assist me.
I am now stuck with this phone and they want me to get a letter for denial of service from Apple.
I just want to return this phone as I fall under the eligibility to return this piece by 9th Feb but Amazon is bluntly not ready to provide any service.

PLEASE HELP!

Sir i have buy one wedding ghagra and choli from amazon of rs.704 including shipping charges. And they confirm me by mail and sms also that your product should be delivered on
27.01.2018 but till date my order not get me even mpney get deducted from my bank account. I have call and email them no of time but they giving me poor response to me. Day after tomorrow there is a marrage ceremony in my home and this is a choice of her. She will getting very nervous if this product not get to me. So please help me

सर मेरा नाम भूपेंदर सिंह वर्मा है
मेरा ओडर मिला नहीं है
मेरे फोन पर मैसेज भी आया हुआ है
ओडर बोये आया नहीं है आवर ओडर बोये
का मेज़ भी आया हुआ है पर बो आया नहीं है
मैंने फोन किया पर उशने का है आप का ओडर
कोई ओर लाएगा पर कई नहीं आया ना ही मेज़ आया
किर्पया मेरी मदद करे
ओडर बोये का का नंबर है
[protected] मेरा ओडर नंबर[protected]
मेरा फ़ोन नंबर [protected]

I am a prime member of Amazon. I have ordered three products. It was prepaid order. But when it reached my place, it was showing that it is undeliverable. When I contacted their customer representative they told me it was happened due to the mistake was done by courier partner and I'll be delivered by evening, I wait for two 2day but not deliver, now products are going to return without my permission, and customer care says, I need to order it again. The whole point is I am not getting the product at the same deal price. If I am ordering it again then I have to buy it at a higher price.
I want from Amazon to replace the same item at the same price.

I have booked a saree called,
J b fashion women's bhagalpuri blue and brown saree with blouse piece in amazon, its price comes around 499 rs. Along with shipping charge 50 rs. (449+50=499).

But only 404 rs is refunded to my amazon pay balance.

I want total amount to be credited to my account.
May i know why only 404 rs is refunded to me when it is mentioned by amazon that full amount will be refunded!

Order no:[protected]
Defective material: 3 door wardrobe (Forzza kent 3-door wardrobe (Wenge))

The product delivered on 9th jan 2018 and within 2 days after getting confirmation from amazon service person initiated the replacement of the product. Amazon customer care gave false commitment several times and still going on and no one came for the pickup or initiated the refund.

I brougt a caprese bag from amazon n returned it.. Neither they refunded the money nor they r giving back the product. I called customer care and they blocked my number. Its been almost 20 days and they r least bother to refund or return the product. They r so bad that they blocked my number. I asked them atleast to return the same damaged bag they t not doing that also. Please help me in this issue

Recenty i bought 2 products from amazon for which i have made payment already. For both the products i got a message stating my product got delivered. I am still in a shock. Amazon given the number of one of their so called amazon agent (Musaib shaikh) who's mobile is switched off. I have contacted amazon customer care so many times and they just replied as usual 'its because of technical glitch. You will get the product very soon. Sorry for the inconvenience.'
This is very pathetic. Now i am planning to lodge a police complaint against amazon.

Delivery boy of amazon from jayanagar branch bangalore making lewd comments on mobile after delivery of product from his mob no [protected]-necessary disciplinary action to be taken urgently by amazon
Shame on amazon
Need confirmation of action by tomorrow
Father of customer
[protected]

Dear Sir, Ref. Order ID:[protected] Dt 23/01/18. It is to inform you that the my new Espoir Analogue men's watch ESP12457 set received today 29/01/18 but sorry to say the product is defective it's looking an old watch and colour defective, so many scratches in this product . Please look into the matter as urgent basis and replace this product & send a new watch with silver colour as per my order. I already claimed for return this watch through Amazon (enclosed screen shot for your reference) . Regards, Tarun Debnath Mob: [protected]. Amazon Custome

Was trying to return my order because of its old product give me and damage product .but i am unable to provide the pick up address because there is no pick up from that pin code.so i tried for the self shipping process, but there is no space for providing the drop in address.i am fed up with this site ..Please resolve...

During great indian festival time jan 21 iam ordered one mobile phone and one case from amazon the same day i just canceled the back case. So i will contact the amazone live chat about refund he told me 12 to 24 hrs i will be credited and that foolish guy cancel my phone order also with out my permission and the refund still i dont get. I will contact them they told me just wait for jan 31 whats service they are provide with out my permission they are canceled my order and take my money from me its some kind off money looting they take 31000 rs from me and they are not giving any thing. So please help me to move against them in legally. And they are not sure when i get the refund always saying foolish excuses.

I ordered a diesel watch but I received a damage and proper different watch.
And when Amazon pickup boy visit my place for pickup he deny pickup and said you can do whatever you want I am not going to pickup this.
And he update that customer not willing to return the product but if I am not going to return so why I arrange a pickup for.
I want a strong action on that boy who is not retail customer in manner.

I had ordered a moto g5 phone from amazon during a sale on jan 24, 2017. This was the last day of the sale. The order was accepted and my amazon page showed that the delivery would be made on jan 30, 2017. However, my credit card was not debited. On jan 25, at 9.19 pm, i received an email from amazon that my order had been cancelled because i had already bought this item earlier during the sale and i was not allowed to order more than one. This, in fact, is a lie. My wife, and not i, had bought this item a couple of days earlier during the sale, from her account. How can they treat my and wife as one individual? Moreover, they informed me of this after confirming the order and delivery date, after the sale was over, and after the flipkart sale was also over. Otherwise, i would have bought the item from flipkart. This is a clear case of malpractice and cheating. My order no is[protected].

Product doesn't have moto logo screen guard paper and having scratched on screen. Charger also not properly tied. Someone has used it before reach me. This is 3rd time am getting issue with product in span of 1 month. Amazon customer team also not supporting us to get it returned and there is no path for return direct.

Order number:[protected]
Tracking id:[protected]