Amazon India Complaints & Reviews

Let me try to explain with an practical example. If you buy a phone on a shop and open the phone and find it defective it certainly shakes your confidence in the quality and you have aab option to buy another company/model with same or more price.

But not at amazon.

I am forced to buy the same phone as the are not willing to give a refund, not even in the form of credit on the account to buy something else from same site.

Defect: the screen of the phone is coming off. Could not attach pic here due to size limit.
It must be available with amazon complaint no.[protected]

And they hide behind 'it is not or company policy'
Or
'the system does not allow'

But if it is the last piece then also policy should be followed and a new device made for me right :)

Jokes apart buying on website should be a better experience not worse

Hello,

I had ordered an email gift card as per following information:
Order #[protected]
Order value: inr1500
Order placed on: 12th january 2018
Scheduled delivered on: 13th january 2018.

However, the email address of the recipient was wrong.

On amazon.in, there was no option to cancel the gift card or to change the email address. Hence, i had a call with amazon customer care regarding this. The customer care executive informed that he has placed a cancellation request and that it will take 8 business days to address this. I got a call summary email and confirmation that a cancellation has been requested.

However, the gift card order was not cancelled and it was delivered to the wrong email address. The wrong person redeemed the card.

Now, amazon says they can't do anything because the gift card has been redeemed. Even after requesting a cancellation i lost the money.

Either they should have an option to update email gift card order or they should have cancelled the order on high priority knowing that i will lose my money if they don't cancel it.

I m mahadev math ordered iphone 5s 32 gb on 13 december 2017 with order no.
[protected].
I got the mobile on 19th dec 2017 after using 2-3days i came to know that it's not working properly so i called your customer service they told me to contact apple care when i contacted apple care i m shocked that this phone is unlocked in 2014 and it's out of warranty. Again i have contacted your customer care this time they told me to contact seller who is pk traders from haryana i have contacted them they told me that the phone has no manufacturer warranty but it has seller warranty so send back it to the following address i have sent the mobile to yash gupta who is representative of pk traders on 5th january 2018 and he assured me he will send replacement for my phone in 2-3days after receiving my phone but after continous communication he send same phone on 24 january 2018 with more problems now this phone is totally not working. So called again to amazon customer care they saying they were nowhere concerned with it.

Hello everyone,
I have added 2850rs amazon pay balance money for buying bajaj oven toaster grill which i placed order on 21st Jan.
It was supposed to be a one day delivery, due to a bug in amazon's website it was showing tuesday as delivery, so i confirmed with an amazon staff and she said that it will be delivered earliest and by tomorrow. So i did proceed and placed order using amazon pay balance
The next day it didnt arrive so i contacted and he cancelled it without my confirmation, i started chat angrily by telling to cancel the order but chats went on and he didnt cancel, in between without my confirmation he suddenly cancelled the product and left the chat.
Then i had to contact again to deliver the product atleast tomorrow which was also not possible said by amazon staff.
So i said that atleast provide refund back to my bank account which he said was also not possible but can be refunded from amazon pay balance to bank account.
His words :
"Saurabh: Once the refund will be credited in your pay balance, we can get it escalated and reverse the amount in your bank account."
He mentioned "refund"
Now when i contact amazon they are saying that once a amazon pay balance is used they wont transfer back to bank account which the amazon agent saurabh didnt say to me.
SO i agree with that, but the amount which i used was not the refund amount from oven, instead it was the other amount like cashback etc.
Now when i ask them and told to check previous chat they are saying sorry sir we cannot help you and it was false information provided by our agent and ending chats or calls without a single help.
With all 3 agents doing mistake now im suffering from my end.
Please help me regarding this. im uploading the proofs:
1) Amazon's website's bug which was delivery by tomorrow 8pm but upon checkout it was tuesday automatically. (You can see in screenshot that ive placed an order before taking that screenshot which means delivery by tomorrow 8pm is there, you can even cross check it with amazon website, my pincode is 600036, time of order is 5:26pm if you think its edited )
2) Chat with both the first agent and the last agent, the one who cancelled chat backup ( i dont have chat backup of 2nd agent who cancelled my order also he didnt send me chat backup on email on behalf of request too )
here is the link for chat proof :
https://justpaste.it/1g527

Now help me regarding this. This is how amazon is making people fool, every single thing they are making people fool, even tho its a mistake from their end, its not possible to do anything related it.

This is regarding my ordered on nov 27,[protected]-6181107)

I had returned this order as per your

Pickup time:

Saturday, dec 2, 2017, 10:00 - 13:00 pickup tracking id:
[protected]

In the above refered order i had 2 item of which only i have received refund of only one item. I have complained many time on customer service number every time they are promising they will refund me next 48 hours. But its almost 2 month i am not getting my refund. Now they are not answering my calls.

You can check my accounts since how long i am your customer and this is the first time i had returned my ordered that too because of very low quality product. And this is the way you people are harassing me to get my refund for the product which your people have collected from my home and that too without giving any receipt of return.

Its my humble request to look into the matter at the earliest and let me know whether you are going to give my refund or not.

Please look into the matter at the earliest & oblige.

Thanking you

Shashikant g chheda

Hello,
I have ordered pampers medium size diapers pants (80 count) product from amazon on 22/01/2018. I have received shipment message on my mobile and a call from amazon regarding delivery of product on 23/01/2018. On 24/01/2018 i have received another message from amazon regarding the same product. The order is cancelled by amazon. The reason mentioned was order is cancelled by me. The order details are : order#[protected]. I have not cancelled my order. Earlier also one of my order was cancelled by amazon without any intimation. This is very bad experience. If they cant deliver a product they cancel it by themselves. I need a proper solution for the same. Because it is repeated second time.

I got the empty box of my order your amazon.in order #[protected]
Register mail id [protected]@gmail.com
I want my refund have already posted it on facebook, instagram and on twitter also on many other sites.
Please reply me fast i am also attaching the empty box images view it and reply me fast i want my refund and investigate it properly i don't know what's wrong with it (Friend see the real face of amazon don't trust on them they will send you empty box with stone)

Sir. I have buy redmi 4 through Amazon on 14 on great Indian festival sale. I have payment through SBI card of amount 9649 RS.).I have got a massage that you will receive your case back in January on 17. But still I don't get my case back and not any massage regarding to my order. Please help me any provide me solution or region why I don't get case back.
My amazon account no. Is [protected].
I have also included my oder and paynent summary In this mail.

सर्, मेने एक लोटो shose अमेज़ॉन से मंगवाए थे और फिर कुछ खामियों कर कारण मेने एक्सचेंज के लिए भेजा और स्वयं curiar करवाया परन्तु वहां पर इसे पिक अप ही नही किया सो वापिस मेरे पास आ गया और जब मैने curiar सर्विस से बात की तो उन्होंने बोला की यहाँ पर इस address पर कोई भी पिक अप नही करता अतः हमने वापस भेज दिया

अब आप ही बताये सर् इतना समय गुजर गया और आपके कारण मेरे को कई प्रकार की दिक्कतें सामने आ रही है अतः इसका मुझे तुरंत रिफंड भेजे अन्यथा मुझे कानूनी कार्यवाही करनी होगी ।
सबूत के तौर पे मैं रिटर्न पार्सल की फोटो और कोरियर सर्विस वाले से हुई बात की कॉल रिकौर्डिंग भेज रहा हु
निवेदन है तुरंत समस्या का निवारण करे
रजि.मो. [protected]
आर्डर न.[protected]

I have order harmon kardon aura studio 2 from amazon india on 21st jan 2018 with the estimated shipment date of 25th jan-27th jan. On 23rd jan received sms from im-amazon at 7:36 am that package is arriving early and the amz agent number ([protected]). I called the agent but the number was switched off. At 8:00 am the order status on the amazon app turned to delivered ad was also mentioned that i have personally received the package and signed the paper as well. Both package and agent are untraceable. Called call center and they said that i have to wait till 27th jan and ignore the order status on website/app. Also if i do not receive the order by 27th jan i can cancel the order. This is not acceptable as company has no clue where the shipment is for which amount is paid upfront. They also gave me address incase i want to collect personally. I went there and found the address is incorrect and more over the place is already closed 2 years back. This shows how much the system and people in amazon india are aware of information which they are sharing with the customer. As a digital platform it is expected that there complete traceability of the orders place by customer which is missing here. I have spent extra time to track with amazon india which is not expected. It is more like harassement to the customer.

I ordered 1 otg pendrive from amazon.in on 15-dec-2017, order id[protected]. On delivery date got message from amazon that my order get canceled, i followup with amazon customer care, they told me that because of wrong price listing they canceled my product and give refund, but wrong pricing is not my fault, they should not accept my order while i purchase, once i purchase how can they say now price was wrong.

I have booked force 10 (From liberty) men's orange running shoes - 6 uk/india (39 eu) order date16-jan-2018
Order #[protected] order total 599.00 (1 item). I also paid the money through online. Initially i was given date for reaching of my package on 24 jan 2018 but today when i am tracking my order it shows that my package will received between 24 jan to 02 feb 18 which is not in order. You are kindly requested to look into the matter and deliver my above-mentioned shoes on due date that is 24 jan 18.

Hi, i am k. Elaya kumar. I purchase the himalaya baby diaper large size is buying in amazon pay balance account but amazon pay balance for product. But cash back is not received in amazon pay balance account. So please send the cash back to my amazon pay balance account. Please sent the cash back for maximum. Product buying completed successfully. Product order confirmation complete successfully. Shipment completed successfully. But cash back is not received.

My order of arrow paper bags with dots dated 2nd november with you has not yet been delivered. I have already complained about its non delivery, but nothing has happened.
Have waited patiently... Please send it to me asap or refund the money.
It is not the product i am complaining about, since it has not yet reached me, but the non delivery of the item even after all this time.
Thanking you,
Mitra phukan.

I have taken a shoe on November'2017 from Amazon. The product is very poor quality and i had returned the product but money is not refunded yet. It is almost 3months but didnt get money. It was my mistake that i shop with Amazon. I called mANY TIMEs CUSTOMER CARE what a ### they didnt pick my call what the hell is this. Why you are providing ### return policy i[censored] didnt return back the money. This was my last mistake that I opt Amazon for shopping.

I have booked a saree called, ruchika fashion women's georgette saree with blouse piece material in amazon, its price comes around 699 rs. After that, we have asked a refund for that saree, they have refunded the amount of rs.699.
But from your side i mean [canara bank] they have holded the amount which have to be credited to our account.
In 699 rs, they have credited 99 rs to our amazon pay balance but from bank side 600 rs, as been holded.
Thank you

Hi amazon,

Please help me in the below issue:

I have purchased the below gift card [attached invoice] and gift card was sent to my email id.

I took a hard copy from my email and gave as gift to my friend.

When he tried the code in amazon it did not work saying it's already redeemed. I also confirmed with my friend that it was not revealed to anyone else.

Amazon - please provide me a new valid gift card code and take action against the unauthorized usage of the gift card by your customer.

Order details:

Order placed: 12 january 2018
Amazon.in order number:[protected]

Regards,
Prashanth

Your delivery agent refrained from delivering at my address and continuously insisted me to come to him.His contact number is [protected]/[protected].When i told him to come to my mentioned address, he started abusing me and continued to do so when i warned him about complaining.He did not delivered the product and told me that i will see you.

Iam attaching the product receipt of amazon

My amazon a/c is locked since 20days
So please unlock my a/c. If i order any items it will be cancelled. I asked customer care they told me that my amazon account was in hold. I have prime member ship also and i have amazon pay balance so please help me that my amazon account is working. And i[censored] observe i am a regular customer to amazon. So please release my acvount

Order #

[protected]
Requesting several times for pickup amazon is not picking up my product.. And the last return date is 1st feb... I m totally hopeless as i am not getting my refund.
I am not able to self return the product as my working hr is from 7am to 7pm.. Felling totally hopeless.. Don't know what to do.. I had mentioned that i will not able to self return it due my office hour... I am talking about my ray ban sunglasses... First day when they delivered the product i got an empty box... Then i mentioned them the issue after one or two day i got the same delivery on which the sunglass is there... Pls resolve this issue as last return date is on 1st feb