Amazon India Complaints & Reviews

My order number #[protected] has been cancelled from amazon,, and the reason behind it was incorrect price updation.
It may can be happen... But this circumstances has been occured many a times,,, once we have successfully ordered the product, then we must surely get that... Whatever the reason may be...
I don't know whether my complaint is legitimate or not... But this cancellations are not good.
Many products got cancelled from amazon...

Date of the incident:[protected]Monday)
Client name: cassin thangam
Description:
I had ordered a book on amazon.in and before i get the product in my hands they had sent me a message that "your product has been delivered". But still, i didn't receive the book, even though i had lodged a complaint with the customer care. I had included all the possible details regarding my order. Also, one important thing is that when i called the delivery guy, he went on rejecting my calls.

Name of the product: the fault in our stars (Movie tie-in)
Tracking #:[protected]
Order#[protected]

I want this issue to be resolved, else this is going to be a case which should be faced in the consumer court.

I had also attached the screenshots.

I had ordered a usb type-c charging cable on 6 feb 2018.
It was an amazon basics product, shipped from haryana through amazon transportation services (Ats). So from the manufacturing to delivery, it's all amazon throughout.
It was shipped on 7 feb 2018 via ats. It reached bangalore on 10 feb 2018. However, there was no update after 10 feb to track the package.
It was supposed to be delivered at the pick up location on 12 feb 2018, but wasn't.
I had to chase them a lot to have it delivered on 13 feb 2018.
None of the amazon agents with whom i chatted could track where the package was until 13 feb.
And the compensation offers which i received were needless to say, irritating.
Having not spoken to people at home because of the non availability of the cable (And hence no charge in my mobile), it was a mental agony for me and the people who were trying to reach me.
I would like to be compensated with amazon pay balance of rs. 5000.
It was such an awful experience

Want to return google pixel xl mobile which got as a gift, but for me money is more needed than a luxurious costly mobile. I want my money back. Tried so many times for this, but customer executive simply says no. I have not even opened the seal of mobile. I want my own money back. No other online shopping sites cheat and loot our money like amazon. Whatever we purchase it's so easy in other sites to return with a single click which is not at all possible in amazon. Ban amazon in india.

I'm writing this to raise a concern regarding the payment we made on 21st jan 2018 to amazon. We purchased a refrigerator from amazon india and while purchasing it our payment got deducted twice but the order has placed only once. We logged a complaint against this issue to bank as well as amazon but they are unable to figure out which transaction was failed and where the payment went actually. Generally when payment gets deducted unnecessary it gets refunded with in 5-7 working days but we didn't receive it so far. So we need your help to resolve this issue and let us know of any further details.

Order date : wednesday 28 june 2017
Order #[protected]
Order amt : rs 29990
I had ordered a dress from amazon.in but the dress is too large for me.. So i have requested a return for the same but amazon does not have return pickup facility for that product.. Then they advise me to self return the product to vendor. I had shared all the tracking details and its showing as delivered and also share the pod for that product... Every week i coordinate with amazon but they did not initiate my refund.. 6 months passed now..& no person has been contacted me yet. The cost of the product is rs 29990 and still not received my refund. Please help me.

Thanks
Monika
[protected]

Account holder name : [protected]@gmail.com

Sales executive number: [protected]

I keep ordering at amazon often but i always face issue during delivery as most of the time i do online payment. Many a times i have got wrong products as well.

But today i am very much irritated with the delivery boy, i kept promising to delivery the product being in same area as i am, but on constant me calling him he dragged it for whole day but he kept lying.
I left my work and waited for his delivery.

I picked up is calls and called him back as well but he has lied on the call.

This keeps repeating at amazon often please do trainer for your sales people on how to communicate, he says just for your product i cant come to your area, like really? We order online so that it gets delivered at home.

Poor service and poor sales person behaviour

Dear sir,

Name :- rahul dhere.
Order number :- order #[protected]
Product description:- redmi note 4 dual sim android smartphone with 13 mp camera, gold (4gb, 64gb).
I purchased new mobile through amazon on line model name
"redmi note 4 dual sim android smartphone with 13 mp camera, gold (4gb, 64gb)" by seller maruthi traders.
I receive it on 02-feb-18 in time but from first day i relisted that mobile become very hot at the time charging and fast discharging. It is risk for me to use this type of mobile.
I need to return & refund the amount.
I requested on line to return & refund it.
My pickup tracking id is[protected].
By dropping 6-7 mails but there is no response from amazon for pickup
They are saying to do app test which is not accepted by me.
My mail id :- [protected]@gmail.com
My contact number :- [protected] or [protected]
I request please look in to this matter.

Regards

Rahul d.

Sir,
I have purchased so many books and other items from amazon. But from my last purchase, i have bought 'hero' book by rhonda byrne of rs.360/-. Its paper quality and material is so cheap and even it is not legible. I want to return this book. Kindly help me regarding this. How could i return this book? Or refund my cash or amount back. Kindly provide me information at my e-mail id i. E. [protected]@gmail.com or my mobile no.[protected]

I bought vivir chopper few month ago, but the product is not worthy so i returned it and successfully got money refund on amazon pay balance.. I did not use yet my amazon pay balance today i tried to buy something in the process of payment i wanted to use my amazon pay balance money but that is shown only three rs why is this? I want my money back in my account... Amount was rs 522+3

Recently i orderd nearly 10 itmes from amazon after few days they are cancelling orders and saying it was price error this is not 1st time facing from so many days they getting views and getting money for instant use by updating this type of fake deals after their use over saying it was price error and returning our money flipkart is 1000 times better than amazon very rarely flipkart post the price error deals after the cancellation by flipkart they giving some compensation for our satisfaction. Amazon is wasting our time buy posting this type of deals wasting our time take action against this

I had such a bad experience with amazon that i had almost got into a fight with the courier guy as he was very abusive and threatened me to come and collect his product from the post office. Plus i will say amazon customer service is not at all good as they process a refund and return their product to the seller without even customer requesting for a refund. Seriously do think 100 times b4 booking free shipping service. Bad bad very bad

Please give me gift card id of following orders :
Order placed
12 february 2018
Total
70.00
Order #[protected]
Order details invoice
Successful
Paid on: 12 february 2018

Mobile prepaid recharge
Mobile number plan
[protected] idea (Up west & uttaranchal) plan: topup, talktime: 56.32, validity: na
Order placed
8 february 2018
Total
30.00
Order #[protected]
Order details invoice
Successful
Paid on: 8 february 2018

Mobile prepaid recharge
Mobile number
[protected] vodafone (Up west & uttaranchal)
Order placed
8 february 2018
Total
110.00
Order #[protected]
Order details invoice
Successful
Paid on: 8 february 2018

Mobile prepaid recharge
Mobile number plan
[protected] bsnl (Up west & uttaranchal) plan: full talktime, talktime: 115.00, validity: na

Inspite of having issues with amazon no action was taken on my previous complaints. Amazon is inflexible, non - transparent and most difficult and worst grievance handling online shopping site. The customer care executives are rude, ill-mannered, and o[censored]nstable mind. They lack understanding what a 10 yr old kid can. Misbehaves and mishandle every issue. Don't take complaints, when asked to talk to higher authority. When i complaint about serous issue they simply turned it to be no issue. Amazon is generating multiple orders out of one single order on the name of amazon fulfilled. Dispatching the products in different shipments and showing acc. To it is fine but they had generated different order id of the original order. They are not ready to listen and are not accepting their fraudulent act. As the system shows the product to be of different order. This is act of cheat that their system is manipulating my account and creating different orders out of it. Earlier this was not the case. Then why is this happening on the name of amazon fulfilled??? The need to check on the system as this is fraud. You can't manipulate customers account.

I have placed an order on amazon for livepure water purifier on 11th july 2017.
During the period there was an offer for customers of max caskback of 2000 if they paid their order through hdfc credit card, i did paid it on cash on delivery through hdfc credit card. I got the purifier and when i opened it could see that's used one so i called back amazon and requested them for replacement so they did and i was supposed to get the cashback by october 2017.

Still i did not get my 2000 cash back till date so i have been contacting amazon customer service people and they were giving different reasons every time, today they said i am not a prime member so i was not eligible for cash back, but during the period and currently i am a prime member.

Requesting you to resolve this issue and provide me with the cash back from amazon. Attached respective screenshot.

I returned this product on october, 2017 and still waiting for refunded in feb, 2018 – what a great customer service from amazon

As per amazon customer mail, amount has been refunded on october 11, 2017 to my bank account (Registered on amazon.in)

But this is not reflecting in my back account.

I was asked to raise dispute issue with my bank and they said merchant is denying to pay.

Amount: rs 4099/-

I purchased one plus 5t from amazon with no cost emi and exchange offer. But while payment or when i see my credit card statement, it is been charge 14% interest.
Already word with amazon employee, they are so rude. They are disconnecting. They are not even listening. I have letter from amazon, clearly stating that all details but still i am paying 5000inr extra.

Kindly look into this matter

Beware from amazon india’s 3rd class marketing company.

My self imtiyaz ahmed shaikh from moldhara navsari, gujarat.
On 24th january 2018 i order for photron tripod 450 order no (#[protected] has been dispatched. On 25th january 2018, next day i received sms your order is undeliverable and returning to seller. Then i call customer care[protected] and ask who refuse my order and who are return without my contact. She told me you do this item’s order is cod then you order again. Then again i order with rs 50 hike 849 for same with maggi hot and sweet sauce, 1kg 129 and i pay all amount 849+129 = 978 through my credit card on 1st february 2018 next day received sms with tracking id[protected] and[protected] has been dispatched. And again they return my order without my concern on 4th february 2018. Again i call[protected] they have no answer why 2nd time my order is return with full payment. And talk with supervisor but he does not have any answer and suggest me i am unable to send your order and they will return my money in my credit account on 9th february 2018.

Dear team i have order this phone from amazon. I just want to replace it with one plus five t which is with the same prize. They are saying no for replacement or refund. Could u pls suggest? They are not giving the option neither for change or for refund. The option is available but the customer service manager is not ready to listen and ready to activate return or replacement of the product facility.

Sir,
I ordered a puma men's court point vulc blue and red sneakers - 10 uk/india (44.5 eu), [order #[protected] ] on feb 3rd.
I was very disappointed when i received a mail on 10 feb, 2018, which read that my order was delivered. There was no phone call or message regarding the delivery of the package. Hence the order was not delivered to me.
I am looking forward to your response. Hope you would soon look into the case and deliver my ordered item else i would to look to a legal suit.
Thanking you.