Amazon India Complaints & Reviews

Please give me gift card id of following orders :
Order placed
12 february 2018
Total
70.00
Order #[protected]
Order details invoice
Successful
Paid on: 12 february 2018

Mobile prepaid recharge
Mobile number plan
[protected] idea (Up west & uttaranchal) plan: topup, talktime: 56.32, validity: na
Order placed
8 february 2018
Total
30.00
Order #[protected]
Order details invoice
Successful
Paid on: 8 february 2018

Mobile prepaid recharge
Mobile number
[protected] vodafone (Up west & uttaranchal)
Order placed
8 february 2018
Total
110.00
Order #[protected]
Order details invoice
Successful
Paid on: 8 february 2018

Mobile prepaid recharge
Mobile number plan
[protected] bsnl (Up west & uttaranchal) plan: full talktime, talktime: 115.00, validity: na

Inspite of having issues with amazon no action was taken on my previous complaints. Amazon is inflexible, non - transparent and most difficult and worst grievance handling online shopping site. The customer care executives are rude, ill-mannered, and o[censored]nstable mind. They lack understanding what a 10 yr old kid can. Misbehaves and mishandle every issue. Don't take complaints, when asked to talk to higher authority. When i complaint about serous issue they simply turned it to be no issue. Amazon is generating multiple orders out of one single order on the name of amazon fulfilled. Dispatching the products in different shipments and showing acc. To it is fine but they had generated different order id of the original order. They are not ready to listen and are not accepting their fraudulent act. As the system shows the product to be of different order. This is act of cheat that their system is manipulating my account and creating different orders out of it. Earlier this was not the case. Then why is this happening on the name of amazon fulfilled??? The need to check on the system as this is fraud. You can't manipulate customers account.

I have placed an order on amazon for livepure water purifier on 11th july 2017.
During the period there was an offer for customers of max caskback of 2000 if they paid their order through hdfc credit card, i did paid it on cash on delivery through hdfc credit card. I got the purifier and when i opened it could see that's used one so i called back amazon and requested them for replacement so they did and i was supposed to get the cashback by october 2017.

Still i did not get my 2000 cash back till date so i have been contacting amazon customer service people and they were giving different reasons every time, today they said i am not a prime member so i was not eligible for cash back, but during the period and currently i am a prime member.

Requesting you to resolve this issue and provide me with the cash back from amazon. Attached respective screenshot.

I returned this product on october, 2017 and still waiting for refunded in feb, 2018 – what a great customer service from amazon

As per amazon customer mail, amount has been refunded on october 11, 2017 to my bank account (Registered on amazon.in)

But this is not reflecting in my back account.

I was asked to raise dispute issue with my bank and they said merchant is denying to pay.

Amount: rs 4099/-

I purchased one plus 5t from amazon with no cost emi and exchange offer. But while payment or when i see my credit card statement, it is been charge 14% interest.
Already word with amazon employee, they are so rude. They are disconnecting. They are not even listening. I have letter from amazon, clearly stating that all details but still i am paying 5000inr extra.

Kindly look into this matter

Beware from amazon india’s 3rd class marketing company.

My self imtiyaz ahmed shaikh from moldhara navsari, gujarat.
On 24th january 2018 i order for photron tripod 450 order no (#[protected] has been dispatched. On 25th january 2018, next day i received sms your order is undeliverable and returning to seller. Then i call customer care[protected] and ask who refuse my order and who are return without my contact. She told me you do this item’s order is cod then you order again. Then again i order with rs 50 hike 849 for same with maggi hot and sweet sauce, 1kg 129 and i pay all amount 849+129 = 978 through my credit card on 1st february 2018 next day received sms with tracking id[protected] and[protected] has been dispatched. And again they return my order without my concern on 4th february 2018. Again i call[protected] they have no answer why 2nd time my order is return with full payment. And talk with supervisor but he does not have any answer and suggest me i am unable to send your order and they will return my money in my credit account on 9th february 2018.

Dear team i have order this phone from amazon. I just want to replace it with one plus five t which is with the same prize. They are saying no for replacement or refund. Could u pls suggest? They are not giving the option neither for change or for refund. The option is available but the customer service manager is not ready to listen and ready to activate return or replacement of the product facility.

Sir,
I ordered a puma men's court point vulc blue and red sneakers - 10 uk/india (44.5 eu), [order #[protected] ] on feb 3rd.
I was very disappointed when i received a mail on 10 feb, 2018, which read that my order was delivered. There was no phone call or message regarding the delivery of the package. Hence the order was not delivered to me.
I am looking forward to your response. Hope you would soon look into the case and deliver my ordered item else i would to look to a legal suit.
Thanking you.

I often order products from amazon but almost every time i have to send anyone from office to nearby places receive it. Your agents not come to my address. As it's my office address i won't be available on sunday, and two times it arrives on sunday. Please deliver my orders on working days between mon - sat. And please deliver my orders to specified address.

Purchased pureit ultima 10 liter ro+uv water purifier black from amazon india for 18690.00
On 21.01.2018 during discount sale, and the order was booked via gati couriers
Gati dkt[protected], has not delivered to me and my order was in tirupathi for 10 days, i recievd a message from gati that my order will be delivered today and given a contact number g. Seshadri naidu/[protected]. I did not recieved a call even for 2 days so i called that delievery person and he replied that he is on leave for 10 days and gave his office incharge number [protected] and he told me that he is short of men and he will delivery with in two days, so i called the amazon india customer service regarding this incident and they replied the will discuss with the courier service, and suddenly they are sending my product back to the warehouse, when i called the amazon india on 10/02/2018, around 7.30 they told they cannot do anything about it, and now the price of the product is 19594.00. The amazon india customer service replied i have to place new order for the existing prize and they cannot do anything about it.

I had ordered iphone x from amazon which is costing 83000 n the phone which i have received through amazon is not even an iphone. I visited apple service centre n they also checked it’s n apple iphone n the accessories are also not of an iphone. Now i m not getting refund nor replacement it’s mental torture n harassment to me. I need the refund back for the same. Send some technician to get the phone checked

I ordered one plus 5t lava red on 7th and was guaranteed delivery on 8th.

When the delivery guy came he brought a pushup bar instead.

Now they are saying we will refund or we will ship other product etc all crap.

All i need is the same product and soon as possible.

Amazon is helpless as the product is out of stock. None is concerend.

These online store make lot of money and have no concerns to customers who are helpless.

Also for the readers - please make sure your packages is intended at the time of delevery you never know whats inside.

I have images of the delivery guy who brought me push up bar worth the phone rs: 37999/-. Its been more than three days and i am still hanging.

I purchased through emi and i don want to cancel it. All i need the product.

I can wait any more and valentine is just ahead.

This has created lot of mental torture during my office hours and i am afraid about my delivery if at all it would be a genuine product whats the garantee.

Only are lucky few.

My number is - [protected] and the amazon online order id is[protected]

Myx women's festive straight kuta (Aw17nit297d_fuschia_x-large)
Sold by: cloudtail india private limited
Shipped: jan 2, 2018
Quantity: 1
Return received. Processing your refund.

Return received on: jan 5, 2018
Still did not receive refund i want my money back
We are not that well-off we belong bpl i[censored] want check with the transactions made

Dear sir my account in uco bank jamuguri hat ifsc code is ucba0000503 account no [protected]name minati devi
I take a ammunt of 299 in my account reference id is[protected] on 28 january 2018 but the amount is not show in my account so please chake the refrence id in your cosutomer care and please solve my problem i am trying your costomer care no since last 4 days but no one attend my call this reference id given by amazon.in my account the company says transaction was done by us but ammunt can not be transfer in my accunt please take action immidetly and plesase dispute my money in my account thanx

I have ordered for a moto z play phone having order id order #[protected], on 14th jan 2018, received it on 16th jan 2018, and initiated the refund on 19th jan 2018, as the phone i got was already used and had broken camera, it has already been confirmed by the engineer of amazon, after that on 22nd jan 2018, none of their agents came to pick up the phone, and they have a report that imei no. Is not matching, again i dropped a request on 24th jan 2018 and ask them specifically to come on 29th jan 2018, as i was going out coz of long weekend of 26th jan, their agent came on 27th jan, and gave the report that i refused to return the order, again i dropped a request to pick up the order, their agent came but did not picked up the phone stating the reason that he hasn't got some confirmation from the amazon, hence cannot take it, after that i again dropped one more request, i then called them again, they said some on has cancelled the pick up, then decided to return the order myself couriered it on 1st feb 2018, its been a week and i am getting the same response that your money will be refunded in 4-5 business days, this will happen that will happen making a complete mockery out of the situation, please help me out with the situation, i know it sounds too early for a complaint, but they are not taking it serious and are just fooling around.

Received an empty parcel want a refund but not able to process through amazon website. Not able connect through customer care executive. Help to get the refund bank in my bank account. This is not expected from the company like you. I want you guys to resolve the issue asap. As this was the gift for someone and you guys spoiled everything. I want refund to be done on an urgent basis.

This is the second time i had placed an order with amazon india. My first experience was terrible as the delay for the product was hysterical and moreover the customer service is just great (Sarcasm) every time i came across any customer service agent, the lack of interest just helped me dislike them all the more and gave me all the reasons to write this complaint.

I ordered a gift and it was on time however, the box in which it was delivered was tampered. I immediately asked for the replacement and the reverse pick up was completed successfully. The person who collected the parcel told me that i will get the product in 2 working days. I just got on line for the status of the reverse pick up and was told it would take 10days! Firstly, it was a gift which came damaged, the date was approaching, and now i have to wait for a longer period of time for the gift to reach me?? I could not deal with this. The level of apathy shown by the customer service agent was shocking and also the lack of concern hit the roof! Please do not but anything from this website and if you'll do, do it with your own risk. Never ever coming back to this site. I know losing one customer is not going to make any difference however, word of mouth is very powerful and they should know that.

I am very disappointed. It's very heartbreaking that you place an order with some intentions and then it's not even taken into consideration. No emotions nothing. It was treated as if it was not a big deal. I am disgusted. Absolutely disgusted!

I ordered 4 sets of bangles (2 sets of size 2'4 and 2 sets of size 2'8), but i received only 3 sets of bangles (2 sets of size 2'4 and 1 set of size 2'8).
So i have requested for replacement of 1 set of size 2'8,
So now i should get 2 sets of bangles of size 2'8.
Instead you have cancelled my order and did not refund my money too.
Could you please look into this and respond as early as possible.

Sir meri product replacement ke liye veja. 4/1/18 me lekin o pouchne ka date tha 8/2/18. Lekin 9/2/18 me bo product wearhouse ka address maharastha bhiwandi me pouchi. Lekin avitak meri replacement ka product dispatch hone ka koyi date nehi mila kyu? Jaldi mujhse neya product bapas kar do. Plz

Jaldi meri product mera address pe sent kar do.
Mera address he jhargram

Sir meri product replacement ke liye veja. 4/1/18 me lekin o pouchne ka date tha 8/2/18. Lekin 9/2/18 me bo product wearhouse ka address maharastha bhiwandi me pouchi. Lekin avitak meri replacement ka product dispatch hone ka koyi date nehi mila kyu? Jaldi mujhse neya product bapas kar do. Plz mera product delivery kab hogi batao? Mujhse bahat tention lagraha he...