Amazon India Complaints & Reviews

I had ordered a mobile phone (10.or E) from Amazon India. I have received the product today (6th of February 2018). But the picture quality of the mobile is very bad. The photos captured are not clear. So I want to return it.
When I called to customer care, their executive told me that return and refund is not possible.
They will check the technical issue and they will replace it if it have any technical defect.

But the product is of inferior quality and I want to return it only.

I have ordered mobile phone on 23.01.18 vide order number[protected]. Total amount was deducted from card on 23.01.18, mobile was to be delivered on 27.01.18, which is not delivered yet. When i tried to confirm from amazon, they said my ordered phone is lost by courier company.
Now amazon is ready to pay me amount deducted from my card instead of phone i have ordered.

Order:[protected]
Co. No.[protected]
I purchased tata sky hd setopbox with 200 amazon voucher but after 50 days i didn't receive any voucher and lots of time i did complaint in amazon but no resolutionand every time they tell me your issue resolved in one week and last saturday day they tell me in 24 hour your course in your account but i didn't receive then i call my call not connected in amazon they block me last two days please resolve this problem.

Dear sir
A refund of 1680 rupees was successfully processed on 19 January 2018 to my account. and my refund reference number 241265 & This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I'm facing immense issues with orders and delivery. The customer care is very in-cooperative and are not able to solve issues. I had made various complaints to them they have not addressed a single complaint yet. When i mail them or chat to speak to higher authority who can understand the issue. They are not taking up my complaints. If i'm reviewing about them they are blocking my genuine reviews. The courier person who come for delivery and returns, are very unprofessional. They call me like a stalker. Also there is a time fixed for return but they don't follow it. And throw tantrums to pick it up at their own convenience or cancel the delivery or return. I want that they should address my complaint against order#[protected] and order#[protected]. And also be transparent about the refund. Non of my refunds have been shared by them when i asked them about the transaction id which bank mentions on statement by which one can check the refund has been made successfully. I wasn't shared this and it was confusing for me guess which refund was by amazon. Also i came to know many of my refunds has not been given yet for last yr. Purchases. The customer care says they are not authorized to share. So i asked them to talk to their finance department but they didn't solve my issue till date. Its been 5 months. There is no complaint address mechanism for customer care. I'm very much tortured by them. I want satisfactory solutions for all my problems.

I purchased gordania bumber series men's slim fit zipper desgn jacket (Large) ₹2909 from amazon on 25/01/20118 and done full payment by debit card but order was returned on 30/01/2018 and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no.
The authorization code (Refund reference number) for the transaction is 723824.
But customer service is saying they can file nothing like charge dispute file and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do... So plz solve my problem...

Dear sir,
I have not recived my refund of rupees -2909 been processed on[protected]. From amazon.
Amazon has provided me with refund refrence number for the transaction which is 723824.
Please take emideat action on this.
A/c-[protected].
Name-mahendra chaurasiya.
Thanku.

Dear sir,
I have not recived my refund of rupees -3499 been processed on[protected]. From amazon.
Amazon has provided me with refund refrence number for the transaction which is 153711.
Please take emideat action on this.
A/c-[protected].
Name-mahendra chaurasiya.
Thanku.
Attachment with amazon masaage —
Hello,

Your refund of rs.3499 has been processed successfully on 1/20/2018. The amount should reflect in your account by 1/25/2018.

The authorization code (Refund reference number) for the transaction is 153711.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.
Hello,

Your refund of rs.3499 has been processed successfully on 1/20/2018. The amount should reflect in your account by 1/25/2018.

The authorization code (Refund reference number) for the transaction is 153711.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

Dear sir i have ordered from amazon.in for cash on delivery option which was available to my pincode but when i try to place the order it shows that my account has been not eligible for cash on delivery option because i have cancel the order so please resolve it as soon as possible sir please fix the issue and make it eligible for cash on delivery my pincode 560032

Hi amazon,
I am writing this for the product
Satechi type-c usb 3.0 3 in 1 combo hub for macbook 12-inch (With usb - c charging port) space gray i have purchased this on 5 march 2017 and the order id order #[protected] cost of the product is 6599 inr.
When this product is delivered the box is empty, i made so many complaints regarding this but you guys have not responded as per the expectation.
You guys have made me to do this.

I hereby request you to kindly take appropriate action against this.

Thanks
Sunny s
+91-[protected]

I have ordered 2 books for March exam on 27th at Bihar location.
[protected]
Ecom express was the courier company, they gave estimate delivery date as 10 days.
On 5th day it reached my nearest location I asked customer care it is now near my hub and status shows arrived at wrong address, he told I will send a mail, again after 3 days I called they told it will be delivered I am sending them mail, again today I called they says sir ecom express will have to deliver, we are really sorry but you have to wait.
No ordering paying money upfront and 30 min of customer care call, after this nothing I have, there services are going like Snapdeal, Flipkart is best, please avoid Amazon for any area other than capital cities, there should be a policy where they will have to give fine for this

Totally inauthentic product... Fake seller selling chinese items... Hello fake seller... Do you owe disney; do you??? Or did you purchase a license and pay thousands of dollars in royalties so disney would give you a contract to manufacture or use disney characters??? These characters are the copyright trademark of disney. Cheat sellers like you have no right to copy them. It is an offence. Shame on u art box seller and amazon

I am nikhil kadam. I have purcheased mobile on amazon 3 april 2017 but after 12 days i have problem on my mobile i will inserted sim on my mobile then atomatically reboot my mobile.On 21/04/2017 I have submitted my mobile yureka plus (yu5510a) on s.k.technology ambernath(east) for reparing . they give Mi jobsheet and talk after 7days we will repair your mobile .but after 1 month they do not give Mi my Mobile .and talk wait 5 days. After 1 week they give mi mobile. Then i check my mobile there is another problem in my mobile battery is not working so i give battery for replacement they talk after 7 days college your battery but after 1 month they give my battery. Then i use this battery for few months return i face same problem in my mobile. Please give mi replacement mobile or replacement battery. Otherwise i will complaint on customer complaint board. Amazon gives very cheap quality service.
Plz give mi replacement for my product otherwise I will complaint on customer complaint board.
Imei no -[protected]

[protected]

Nikhil kadam

[protected]

Hi,
I want to raise complaint about the two of the customer care support executives and two of the retail support executives for their irrelevant security questions asked and answered in a very rude way and unable to help the amazon customer s about the issue.
They asked multiple billing address details for security reasons.

Contacted below number.
[protected]

Please listen to the call recordings at 11:18am and 11:22 am today.
Need to take immediate action on four of them.
1) support guy
2) support lady uma
3) retail support lady
4) retail support lady.
Regards
Nithta

I have done several complaints. One month has been passed still no resolution of my complaints.

This is too much mental harassment from amazon

Amazon lost courage to give me a call

Amazon does not believe in customer satisfaction.

Still not received the product. Already crossed expected delivery date.

Courier boy misbehaved with me over phone
He said some harsh words and abused me
Mentally harassed by amazon courier service.
Need a compensation of 5000 as amazon pay.

Highly dissatisfied by amazon service.

Done several complains on amazon customer care but no back call received from them
Amazon is not concerned over its customer.

I cannot buy this order again as this orders price increased to double.

Amazon has wasted so much of time.

I dont want to deal with amazon anymore.

Please give me compensation of 5000 as amazon balance.

I have not received any call from amazon they are wrongly mention they tried calling me.

My order id is[protected]. I got honor 6x gold 32gb on 19 oct 2017. I did not get cashback for this. Actually i have to get cashback before jan 2018. So i request you to please consider this. My mail id is [protected]@gmail.com. Hope for positive response. I have attached one attachment for further details. For any further information contact navya. [protected]@gmail.com

Amazon order courier
Amazon transportation services
This is on line shopping site shoes ordered on 1 feb 2018 with extra delivery charge promises to delivery on 3 feb 2018 but not yet deliver onsite shoes dispatched status showing and my phone is not reachabl was the reason but the case is not true my phone is in network help line number which is24×7 not giving any response [protected] and[protected]

Tracking #
[protected]
This order placed with extra charges to deliver on 3 feb2018 order not given no one revert back in this issue
This leads my daughter birthday without gift

I have ordered one mobile on 23th jan 18 that order was canceled due to some technical issues,
Again i have placed the ordered on same
Redmi 4 (Black, 64gb) unfortunately by mistake i have again wrong order placed, now when i have registered the same request to amazon they are clearly denied to refund the product.

Request to please take necessary action against authorities.

Order placed
23 january 2018

Order #[protected]

Sir
I order earphone set on 21 january but it is not delivered to my address and when track my order it shows that it had been shipped and its on the way but the delivery time does not come. My shipping address was mayank rai, gl bajaj institute of technology and management. Pin code :201306. The courier is gms
Worldwide. Tracking#42248951
Please solve my above problem as soon as possible. I will thankful for this

Dear sir/madam,

This is in reference to above mentioned order this is to express my grievance about the worst experience faced on 1st order made with amazon.

1. Received faulty phone
2. Fake promises made by amazon
- please refer the reguress follow up status
3. No technician visited
4. Replacement promised by 3rd feb 2018 but actual date mentioned in tracking is 4th feb 2018
5. I could not go anywhere out and had to wait for new delivery whole day on 3rd feb but no response.
6. No delivery person details received till now
7. Should i cancel all my engagements and wait for delivery today as well?
8. Very poor management at amazon, other small e-shopping sites seems much more professional and reliable
9. I had to suffer alot because of this faulty phone (Battery drainage and very slow charging issue).

It's heartful to express the situations faced and loses made because of non working phone battery.

I regret to made a wrong decision by ordering with amazon and would never recommend anyone to go for it.

Regards,
Reshma & sachin dua
[protected]

Order date 02-feb-2018
Order[protected]
Shipment details
One-day delivery at rs. 100. Free with prime
Delivery estimate:
Saturday 3 february 2018 by 8:00pm

45kg digital kitchen weighing scale / luggage hanging weight scale... 195.00
Qty: 1
Sold by: cloudtail india private limited
Track shipment
Payment information
Payment method
Amazon pay balance

Very bad and rude behave by delivery agent he is saying that he will not deliver my order at given address and call me for coming at his place for giving my order. He is saying that i can call to any amazon representative but he will not deliver the order on my address.
I really dissapoint by this behave. It was very urgent order for me tonight i have to caught my flight and for weight my stuff i have ordered this scale machine.
And after to many humble request to delivery agent he is not ready to deliver the product and doing misbehave saying he is not coming now unless i talk to any amozon senior.
His contact no from which he call me is[protected].