Amazon India Complaints & Reviews

I often order products from amazon but almost every time i have to send anyone from office to nearby places receive it. Your agents not come to my address. As it's my office address i won't be available on sunday, and two times it arrives on sunday. Please deliver my orders on working days between mon - sat. And please deliver my orders to specified address.

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Address: Chittoor, Andhra Pradesh, 517643

Website: www.amazon.in/gp/css/order-history?ie=UTF8&ref_=nav_youraccount_orders&openid.assoc_handle=i

Purchased pureit ultima 10 liter ro+uv water purifier black from amazon india for 18690.00
On 21.01.2018 during discount sale, and the order was booked via gati couriers
Gati dkt[protected], has not delivered to me and my order was in tirupathi for 10 days, i recievd a message from gati that my order will be delivered today and given a contact number g. Seshadri naidu/[protected]. I did not recieved a call even for 2 days so i called that delievery person and he replied that he is on leave for 10 days and gave his office incharge number [protected] and he told me that he is short of men and he will delivery with in two days, so i called the amazon india customer service regarding this incident and they replied the will discuss with the courier service, and suddenly they are sending my product back to the warehouse, when i called the amazon india on 10/02/2018, around 7.30 they told they cannot do anything about it, and now the price of the product is 19594.00. The amazon india customer service replied i have to place new order for the existing prize and they cannot do anything about it.

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Website: Amazon.in

I had ordered iphone x from amazon which is costing 83000 n the phone which i have received through amazon is not even an iphone. I visited apple service centre n they also checked it’s n apple iphone n the accessories are also not of an iphone. Now i m not getting refund nor replacement it’s mental torture n harassment to me. I need the refund back for the same. Send some technician to get the phone checked

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Address: 500034

Website: amazon.co.in

I ordered one plus 5t lava red on 7th and was guaranteed delivery on 8th.

When the delivery guy came he brought a pushup bar instead.

Now they are saying we will refund or we will ship other product etc all crap.

All i need is the same product and soon as possible.

Amazon is helpless as the product is out of stock. None is concerend.

These online store make lot of money and have no concerns to customers who are helpless.

Also for the readers - please make sure your packages is intended at the time of delevery you never know whats inside.

I have images of the delivery guy who brought me push up bar worth the phone rs: 37999/-. Its been more than three days and i am still hanging.

I purchased through emi and i don want to cancel it. All i need the product.

I can wait any more and valentine is just ahead.

This has created lot of mental torture during my office hours and i am afraid about my delivery if at all it would be a genuine product whats the garantee.

Only are lucky few.

My number is - [protected] and the amazon online order id is[protected]

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Address: Chennai, Tamil Nadu

Website: AMAZON

Myx women's festive straight kuta (Aw17nit297d_fuschia_x-large)
Sold by: cloudtail india private limited
Shipped: jan 2, 2018
Quantity: 1
Return received. Processing your refund.

Return received on: jan 5, 2018
Still did not receive refund i want my money back
We are not that well-off we belong bpl i[censored] want check with the transactions made

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Address: 110067

Website: Amazone india

Dear sir my account in uco bank jamuguri hat ifsc code is ucba0000503 account no [protected]name minati devi
I take a ammunt of 299 in my account reference id is[protected] on 28 january 2018 but the amount is not show in my account so please chake the refrence id in your cosutomer care and please solve my problem i am trying your costomer care no since last 4 days but no one attend my call this reference id given by amazon.in my account the company says transaction was done by us but ammunt can not be transfer in my accunt please take action immidetly and plesase dispute my money in my account thanx

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Address: 122001

Website: amazon.in

I have ordered for a moto z play phone having order id order #[protected], on 14th jan 2018, received it on 16th jan 2018, and initiated the refund on 19th jan 2018, as the phone i got was already used and had broken camera, it has already been confirmed by the engineer of amazon, after that on 22nd jan 2018, none of their agents came to pick up the phone, and they have a report that imei no. Is not matching, again i dropped a request on 24th jan 2018 and ask them specifically to come on 29th jan 2018, as i was going out coz of long weekend of 26th jan, their agent came on 27th jan, and gave the report that i refused to return the order, again i dropped a request to pick up the order, their agent came but did not picked up the phone stating the reason that he hasn't got some confirmation from the amazon, hence cannot take it, after that i again dropped one more request, i then called them again, they said some on has cancelled the pick up, then decided to return the order myself couriered it on 1st feb 2018, its been a week and i am getting the same response that your money will be refunded in 4-5 business days, this will happen that will happen making a complete mockery out of the situation, please help me out with the situation, i know it sounds too early for a complaint, but they are not taking it serious and are just fooling around.

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Address: New Delhi, Delhi, 110089

Website: www.amazon.in

Received an empty parcel want a refund but not able to process through amazon website. Not able connect through customer care executive. Help to get the refund bank in my bank account. This is not expected from the company like you. I want you guys to resolve the issue asap. As this was the gift for someone and you guys spoiled everything. I want refund to be done on an urgent basis.

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Website: www.amazon.in

This is the second time i had placed an order with amazon india. My first experience was terrible as the delay for the product was hysterical and moreover the customer service is just great (Sarcasm) every time i came across any customer service agent, the lack of interest just helped me dislike them all the more and gave me all the reasons to write this complaint.

I ordered a gift and it was on time however, the box in which it was delivered was tampered. I immediately asked for the replacement and the reverse pick up was completed successfully. The person who collected the parcel told me that i will get the product in 2 working days. I just got on line for the status of the reverse pick up and was told it would take 10days! Firstly, it was a gift which came damaged, the date was approaching, and now i have to wait for a longer period of time for the gift to reach me?? I could not deal with this. The level of apathy shown by the customer service agent was shocking and also the lack of concern hit the roof! Please do not but anything from this website and if you'll do, do it with your own risk. Never ever coming back to this site. I know losing one customer is not going to make any difference however, word of mouth is very powerful and they should know that.

I am very disappointed. It's very heartbreaking that you place an order with some intentions and then it's not even taken into consideration. No emotions nothing. It was treated as if it was not a big deal. I am disgusted. Absolutely disgusted!

Amazon India customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by Michelle Dsouza Here is the box which I received.

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I ordered 4 sets of bangles (2 sets of size 2'4 and 2 sets of size 2'8), but i received only 3 sets of bangles (2 sets of size 2'4 and 1 set of size 2'8).
So i have requested for replacement of 1 set of size 2'8,
So now i should get 2 sets of bangles of size 2'8.
Instead you have cancelled my order and did not refund my money too.
Could you please look into this and respond as early as possible.

Amazon India customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by lavanya buddiga first time when i order order Id:[protected]
replacement order id:[protected]

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M

Manikandan Kannayyan

from Bengaluru, Karnataka

Feb 9, 2018

Fake product delivered without logo, has dents, patches, .

Upset with amazon.

Want my refund asap

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Address: Paschim Medinipur, West Bengal, 721507

Sir meri product replacement ke liye veja. 4/1/18 me lekin o pouchne ka date tha 8/2/18. Lekin 9/2/18 me bo product wearhouse ka address maharastha bhiwandi me pouchi. Lekin avitak meri replacement ka product dispatch hone ka koyi date nehi mila kyu? Jaldi mujhse neya product bapas kar do. Plz

Jaldi meri product mera address pe sent kar do.
Mera address he jhargram

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Address: Paschim Medinipur, West Bengal, 721507

Sir meri product replacement ke liye veja. 4/1/18 me lekin o pouchne ka date tha 8/2/18. Lekin 9/2/18 me bo product wearhouse ka address maharastha bhiwandi me pouchi. Lekin avitak meri replacement ka product dispatch hone ka koyi date nehi mila kyu? Jaldi mujhse neya product bapas kar do. Plz mera product delivery kab hogi batao? Mujhse bahat tention lagraha he...

Amazon India customer support has been notified about the posted complaint.

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R

rakhi230

from Gudivada, Andhra Pradesh

Feb 9, 2018

I am placing 10.or.E mobile on Amazon, after delivery, i will check that but Flashlight can't working, and automatically go to night mode in camera, I am complaint Amazon, I am asking replacement but from amazon can't provide replacement, there is proper response from Amazon

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S

sahil dhingra124

Feb 9, 2018

As per the brand eye pvt ltd i.e customer care of skull candy the product sold by the Amazon is duplicate I already forward the mail to Amazon executives regarding this therefore please solve this matter .

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Address: Krishna, Andhra Pradesh, 520003

Website: Amazon

Sir i had purchased a product power bank by paying full payment to the company on 26/01/18 and my delivery date is 06/02/18 but till today i did not get my product deliverd and even the company don't have any details about the deliver till now so i want to take a strict action against it and no one is answering correctly and they were not even taking any action against seller and saying me that after 10 days money will be refunded or the product
What type of attitude they r and they have asked me for 48 hours but still not having any response and says me again 48 hours to track seller

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Address: North Goa, Goa, 403401

Website: amazon india

I had ordered a moto g5 phone from amazon and there was a cashback of rs 1000 offer if the payment is done through amazon pay. So i used amazon pay and paid rs11, 999 for the phone bought on 11 april 2017. And i still have not recieved the cashback.

My order#[protected]

Called more than 9 times to customer care they are making fun of me.

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Address: Paschim Medinipur, West Bengal, 721507

Me coolpad cool1 order kiya 22/01/2018 me and delivered hua 28/1/2018 me. Lekin phone ka speaker ka bahut sare problem he and display ka problem he. Islia me phone ko replacement ke liya sent kiya 4/2/18 me. Lekin mera replacement ka phone avitak nehi mila kyu? Kab milagi mera neya phone? Kap pouchegi meri phone apko wearhouse me? Kyu late karti ho? Mera replacement ka phone mujhe jaldi bapas kar do.

Amazon India customer support has been notified about the posted complaint.

Feb 03, 2018

mailkumar's response Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]

Feb 03, 2018

mailkumar's response Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]

Feb 03, 2018

mailkumar's response Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]

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M

mailkumar

from Samastipur, Bihar

Feb 8, 2018

Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected]Amazon india castmer care number [protected] [protected] [protected] [protected] [protected] [protected] helplineclub factorycastmer[protected]clubprovidedcare

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E

Elavarasy Ilum

from Mumbai, Maharashtra

Feb 8, 2018

Hiii today is my product arrival day, i called that delivery boy for 3 time, he told me after he reaches my area, he will give product.but not yet got my product.i kindly request you to take complain do action severely.his name is sabir shaikh, i want the complain to be taken severe action .

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Address: Mahbubnagar, Andhra Pradesh, 509301

Website: www.amazon.in

Hello sir i am indrajeet dey
My contact no is-[protected]
Email id - [protected]@gmail.com

Hello sir i am purchesing a mobile phone (10 or g) through amazon.in website
& i have received empty parcel of 31/01/2018.
Mobile price is 11999rs.

When i call amazon customer care and tell about delivered parcel box than amazon customer care transfering my call to investication team.

Investication team told me you are waitting next 5day & our investication team call you in 5 working day & giving you solution

But sir investication team did not call me in 5days i am only waitting investication team call.

I am calling to amazon customer care service 7feb 2018 before 5 working day of investication team than investication team told me we are not able to refund of replacement.

I am asking to amazon investication team i am giving you amazon.in (11999rs) for product but you give me empty parcel who is refund my money

Amazone give me in writting in mail
Hello,

This is regarding your order 10. Or g (Go grey, 4gb) placed on sunday 28 january 2018

I am extremely sorry that the phone was missing from the box. This is definitely not what we want our customers to experience.

We have fully investigated this matter with the carrier. “it appears that this phone was delivered to you correctly and was present in the box."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

We advise you to contact your local police authorities, if necessary, to pursue this matter further.

Thank you for taking the time to contact amazon.in.

Warmest regards,
Abheejit s
Amazon.in

But amazon tell me we are not able to refund of replacement.
And amazone suggest me go to local police sation

I want justice please help me sir amazon take my 11999rs but not refund my money

Please solve my problem

Feb 13, 2018

Complaint marked as Resolved

Bangalore 2nd Floor, Safina Towers, Opposite J.P. Techno Park, No.3, Ali Asker Road, Bangalore, Karnataka 560052 Tel: +91 80 4197 0000

Amazon India customer support has been notified about the posted complaint.

Feb 08, 2018

Updated by indrajeetdey Order ID: [protected]

Hello sir i am indrajeet dey
my contact no is-[protected]
email id- [protected]@gmail.com

hello sir i am purchesing a mobile phone ( 10 or g) through amazon.in website
& i have received empty parcel of 31/01/2018.
mobile price is 11999rs.

when i call amazon customer care and tell about delivered parcel box than amazon customer care transfering my call to investication team .

investication team told me you are waitting next 5day & our investication team call you in 5 working day & giving you solution

but sir investication team did not call me in 5days i am only waitting investication team call.

i am calling to amazon customer care service 7feb 2018 before 5 working day of investication team than investication team told me we are not able to refund of replacement .

i am asking to amazon investication team i am giving you amazon.in (11999rs ) for product but you give me empty parcel who is refund my money

amazone give me in writting in mail
Hello,

This is regarding your order 10.or G (Go Grey, 4GB) placed on Sunday 28 January 2018

I am extremely sorry that the phone was missing from the box. This Is definitely not what we want our customers to experience.

We have fully investigated this matter with the carrier. “It appears that this phone was delivered to you correctly and was present in the box."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

We advise you to contact your local police authorities, if necessary, to pursue this matter further.

Thank you for taking the time to contact Amazon.in.

Warmest regards,
Abheejit S
Amazon.in

but amazon tell me we are not able to refund of replacement .
and amazone suggest me go to local police sation

i want justice please help me sir amazon take my 11999rs but not refund my money

Sir I have suggestion for Amazon that when amazon sending any product to customers
Please open the box & showing product & than give customers than take money

But Amazon firstly collect the money than give box than going to another place

Refund my money immediately

Feb 08, 2018

Updated by indrajeetdey Order ID: [protected]

Hello sir i am indrajeet dey
my contact no is-[protected]
email id- [protected]@gmail.com

Amazon email id- [protected]@amazon.in
Amazon contact no[protected]

hello sir i am purchesing a mobile phone ( 10 or g) through amazon.in website
& i have received empty parcel of 31/01/2018.
mobile price is 11999rs.

when i call amazon customer care and tell about delivered parcel box than amazon customer care transfering my call to investication team .

investication team told me you are waitting next 5day & our investication team call you in 5 working day & giving you solution

but sir investication team did not call me in 5days i am only waitting investication team call.

i am calling to amazon customer care service 7feb 2018 before 5 working day of investication team than investication team told me we are not able to refund of replacement .

i am asking to amazon investication team i am giving you amazon.in (11999rs ) for product but you give me empty parcel who is refund my money

amazone give me in writting in mail
Hello,

This is regarding your order 10.or G (Go Grey, 4GB) placed on Sunday 28 January 2018

I am extremely sorry that the phone was missing from the box. This Is definitely not what we want our customers to experience.

We have fully investigated this matter with the carrier. “It appears that this phone was delivered to you correctly and was present in the box."

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

We advise you to contact your local police authorities, if necessary, to pursue this matter further.

Thank you for taking the time to contact Amazon.in.

Warmest regards,
Abheejit S
Amazon.in

but amazon tell me we are not able to refund of replacement .
and amazone suggest me go to local police sation

i want justice please help me sir amazon take my 11999rs but not refund my money

Sir I have suggestion for Amazon that when amazon sending any product to customers
Please open the box & showing product & than give customers than take money

But Amazon firstly collect the money than give box than going to another place

Refund my money immediately

Feb 08, 2018

Updated by indrajeetdey Hello sir give me response

Feb 11, 2018

Updated by indrajeetdey Hello sir I have not receive any updates

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Address: 603204

Website: amazon

Oneplus5 have issue for the first time i m requested for replacement the person came and took the product if i asked him you are amazon employee he told yes he took and updated after second time have same issue so this time i am canceled this happen in october 6 2017, i called customer support almost 15 to 20 times but when i called they are doing pick from there end and its automatically cancelled. But before i am leaving to home on 12 i called to amazon support on 11 oct the person given assurance to pick up will arranged on 12 he will come the person came and took the mobile this things are not updated in amazon account we thought its done like that but emi started deducting from credit card so i called them they are saying after investigation its not with them if its started on nov its self i will contact them immediately so please help to resolve this issue

Amazon India customer support has been notified about the posted complaint.

Feb 19, 2018

Updated by K Nagarjun Nagarjun i got some mails from amazon team which i have attached they accepted PHONE with them and asked to wait 48 hrs after i called again asking for 48hrs dont know when they are going to give solution to me replace phone or refund money.
please give me a solution.

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K

Kumar Prskumar

from Bengaluru, Karnataka

Feb 8, 2018

Fraud Amazon cash back offer :
Order no[protected] dated 9/10/2017 lenovo k8 note purchased through Citibank card ending 4371 10% cashback not received still... it's 2 Feb 2018 it was told that it will be credited by 9 Jan 2017.
Buyers please don't get intimidated by these

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Address: 575027

Order details
Ordered on 2 may 2017 order#[protected]

Our tv has not been repaired in-spite of being covered under warranty. The supplier plutus industries pvt. Ltd claim that tv is made in egypt, therefore we need to pay to samsung first and then claim or refund.

Did we ask them to supply the product from egypt? Its not our fault.

Amazon india and plutus industries pvt. Ltd have not been able to assist us and the calls are not being picked.

We want this issue to be resolved asap

Thanks,
[protected]

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Address: 560017

Website: WWW.Amazon.in

Have ordered a 2 door wardrobe on 27th jan (Order #[protected].
And scheduled it`s delivery on 3rd feb, however when the order did not arrive till 4th feb, i called the service desk on 4th feb evening and cancelled the order.
On 5th morning i still received call from the courier service asking if i am available at home for delivery, to which i said that the order is cancelled and i no longer want it. However on the same day evening (5th feb) at around 9:05pm i received an sms stating the product is delivered. I have been following up with the service desk but of now help. Every time i call up the service desk they transfer my call to different departments and i have to explain the entire thing over and over again but did not get any resolution yet.

Amazon India customer support has been notified about the posted complaint.

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S

sandeeppratap

from Dehra Dun, Uttarakhand

Feb 7, 2018

Sir mene 2 recharage kiyaa dono 30/01/2018 but only 1 cash back aaya company promised 72 hour me aayrga but 99 hour ho gaya cash nahi aaya please cash dene ki krapya kare your sandeeppratap

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T

Trp

from Rawatbhata, Rajasthan

Feb 7, 2018

I can understand ...Amazon has made fraud orders in my account and had took extra shipping charges from me saying that you had ordered the only 2 product not looking at the Amazon fulfillment and it has to be charged with shipping but My order had 4 products they created fake multiple orders in my account and blamed me for not checking it before checkout of order...Hights of Fraud!! They never accepts there mistakes even if the system has made it like this I remembered wht I had ordered...They also sell "chori ka mall" I guess...I ordered a blouse it came with HARD TAGS on it which is in mall for security reasons...They don't understand that such tags should be removed when the sell and dispatch the product

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Address: 211003

Website: Amazon.com

I purchased two items worth ₹349 &₹369 for my car as accesories, but they were found unsuitable
So i returned them on 25th jan 2018 and the amazon representative picked the same from my place.
I have also mentioned the complete details regarding refund process but my money is not refunded till date i. E 06.02.18.
Pl do the needful in resolving the issue.
My amazon registered mobile no. Is [protected]

Amazon India customer support has been notified about the posted complaint.

Jan 29, 2018

Alent's response I have ordered a bluetooth ear phone against ordeer no:#[protected]
and it has been delivered today[protected], But its charging pot is not working, please kindly do the nnedful to get the good one .I am a regular customer but this is the first time i am getting a product like this.

This is samsung bluetooth device, deliverd just 3 hours before, I tried the charger with thae cable already had in the container that you send alsong with the device.but it was failure.

do the needful.and please advive for the next step

Feb 07, 2018

Rajesh Kumar Muruganandham's response See cost of EMI fraud... anyone dont buy online... some other cost add my head...

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A

Alent

from Ernakulam, Kerala

Feb 6, 2018

I have ordered a bluetooth ear phone against ordeer no:#[protected]
and it has been delivered today[protected], But its charging pot is not working, please kindly do the nnedful to get the good one .I am a regular customer but this is the first time i am getting a product like this.

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V

Vaishnav Durgesh

from Ajmer, Rajasthan

Feb 6, 2018

Nmste sir,
sir hamne 24janury ko 32gb memory card ke liye order kiya jiske sath 10% cash back tha. Lekin hme product ti mil gya pr abhi tk cash back nhi mila.
request h ki hmare cash back ko jaldi hmare accunt me transfer kre.
Thank you sir

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R

Rajesh Kumar Muruganandham

from Chennai, Tamil Nadu

Feb 8, 2018

Vivo V7 (Gold, Fullview Display) with Offers - 6 month emi cost 2399.42

but showing oline no cost emi... fraud amazon service.. no customer care.. ###..

Amazon India Complaints & Reviews

File a complaint to Amazon India

Amazon India reviews & complaints page 615

product delivery not received on my address

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pureit ultima mineral 10 liter ro+uv water purifier black

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iphone x

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refund did not happen

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refund is not show my bank account

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return & refund of moto z play order # 404-3040984-6886765

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empty parcel received order # 407-5867605-4265950

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m creation trendy combo of designer cz copper bangles for women

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coolpad cool 1 smartphone

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coolpad cool 1 smartphone

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about my power bank

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no cashback (waiting for more than 8 months now)

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coolpad cool 1

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i book an order mobile phone but i have received empty box and amazon is not giving refund money

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oneplus 5 item returned but saying not returned

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warranty claim issue - pathetic service

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order showing as delivered but order not received

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refund not received since 30th jan 2018

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