Amazon India Complaints & Reviews

Order no :order #[protected]
Placed on: 15th jan 2018.
Product : apple watch series 3 gps 42mm smart watch (Space grey aluminum case, black sport band)
Price: rs.31, 890
Problem : item was not working. Hence requested for replacement of product.

The original order was returned at the time of replacement order received.

Order no of replacement : order #[protected]
When i received the replacement order, asked for return against refund. Return id:[protected]. Pick up date : 23rd jan 2018.

Return was picked up, and a return receipt also received.

Now i have returned both original and replaced product, but not have received the refund.

Please help in getting the refund.

I have received the MI max 2 64 gb on 25 jan 2018, after open the box of Mi max 2 64gb i tried to insert the two sim and sd card in slot tray, but the tray is not entering inside the mobile with two sim and SDcard simultaneously. so i like to return the product, i am unable to return the product due to amazon web site option not appearing

Order [#][protected]
I was told complete shipping charges would be refunded ie 480 rs, i even sent the receipt
Amazon has just refunded me 120 rs from 480 rs, and not remaining 360 rs as promised.
I had confirmed this from amazon even before shipping the product back and amazon had confirmed complete shipping charges would be refunded.
Amazon cannot cheat customers this way. I need refund of remaining 360 rs as well as committed, you can go through all the calls and mails with amazon customer care, before and after shipping and each time i was told complete shipping charges would be refunded.

I have ordered one mobile (Order mobile number [protected]) moto g5 with exchange of my mobile redmi at the time of order mobile working conditions are checked and i got offer and i have paid amount also, i got 10% off on hdfc card but while delivering the order delivery boy rejected to give the order because of some scratches are on my mobile display he removed my screenguard which is worth of rs 300/- who will pay that amount, my time also waste for my old mobile format and all data removed. Is the correct way to give offer and remove my mobile screenguard.

Bought reebok shoes online for 3999 without discount from amazon on 23rd november. After one and half month found the mesh tearing at one end. Got back to the company. They said they cannot help as their waranty was only for r one month. I told them there was a 90 day manufacturer waranty told me to contact local reebok franchise. I went to local store he said since the shoes were purchased online they will not help. Then amazon told me to get a decline certification from the franchise store. The store did not give me that. Then amazon told meto contact customer care of reebok. I did so and reebok refused on ground that the seller stichwell (Goes by the name neel) is not their authorised seller on amazon so they cannot help me.
Further i wrote to amazon.com and they told me they cannot interfere as each country has its own policy
So neither amazon nor reebok is interested to fulfill the obligation of giving me the 90 day waranty promised when i got the product.
Having trusted amazon so much i really feel cheated. What kind of sellers are verified by amazon.
Even reebok is guilty as it is not honouring 90 days waranty even when the shoes are genuine

My name is deepak. My bank acc no[[protected]] my phn. No is [protected]. I ordered a mobile on 8 jan 2018 via debit card and its undelievrable on 14 jan after that i got refund on 24 jan 2018. After that i again order a mobile phone and again last day the product is undelivrable. Ther are making me fool. They again give me refund on 5 feb. About a month were gone but i didnt get anything. They are making fool till one month. I m going to do fir on amazon about making fool of customers.

Complaint against amazon. I had ordered for stunning portrait photography - posing and lighting! (On target photo training book 18) kindle edition
By dan eitreim (Author) vide amazon.in order number: d[protected] on 19/01/2018. It was supposed to be delivered on 24/01/2018 but till date it is not yet delivered. Kindly do the needful. There is no option avaiable in the amazon website to track the complaint nor does the toll free number of amazon helps in resolving the issue. They simply inform us to log in to their website

"refund not received from
Amazon.in" #
Order[protected]

Dear sir,

I ordered mobile phone of ₹67067 from merchant (Amazon) by net banking on
[protected]. Due to some reason i had to cancel this order on[protected] after canceling to amazon has processed refund which reference "[protected]"number was also provided to me. But refund have not yet been credited in my account. On this concern,
I contacted bank customer care but from this, but i did not get positive response according to merchant, i have charge file of dispute transaction"1-[protected]" in the bank, so far neither has positive results nor my outstanding credit balance has been done, i have contacted to merchant many times and also approach the bank customer care, but no have locate pending refund transaction. So please i requesting you investigate this issue own your level and find this pending balance, because i am waiting my refund amount last 1 month please sir i need help, help me and please write back

Regard
D. K. Raj
[protected]@rediffmail.com
Mob: [protected]

Ive ordered an Moto g5 plus mobile through amazon on 2nd jan 18 and had to cancel it due to inexpected price drop.
Cancellation was done on 2nd day from the ordered date and it was promised that tge refund would be done in 2-4 days and till today (27th jan 18) i haven gott the refund...

I had made several calls to the customer care and no resolution till date... Amidst of it as an obvious outcome my frustration level shot up n i made an investigation on the case and was able to understand that the seller denies the refund as the product is not received by them. The great part is that the item was shipped by amazon transportation and its merely Amazon's mistake that where the hell jt went... ...As per the last cll made on 26 th jan im again asked to wait for another 5 days n m on it...

Taking this in utmost severity and get me the refund including penalty...yeah of course you guys owe it...its been 3+ weeks im [censored]n* waiting for my Money...and its pretty imaginable that how a salaried guy suffers at month ends...n my blood drained money 12K INR is under your fraud-custody...

Order was done through mobile-
+91 [protected]

#SorrowSpeaks
#ReallyAmazon!?

Today on 26 jan i got the delivery of my dell laptop. I am not happy with the quality of the laptop as, as showing in the site it was having plain back skin laptop but its an matt skin laptop and its looking ugly.
When i call for return amazon customer care just transferring call to other person and so on. And not taking return request instead they are saying for replacement.
If i am not happy with the product why i shoudl buy same product again. But they are not ready for doing refund.

Please help me urgently with this

Today, i've paid 600rs for amazon gift card on email id ana. Nd. Prak. A. S. H.0.4.5.[protected]@gmail.com

Order #[protected]

Via sbi debit card no. Ending with 41.

After sometime, i've got a mail that your account has been locked for reverification. My debit card has been charged 600rs. And i didn't receive gift card.

Thank you for using your sbi debit card xxxx41 for a purchase worth rs600.0 on pos amazon at amazon txn# lu60××××0143.

Reverification - i've sent all details regarding this

Please unblock my account & unhold my order. So that i can continue.

My card is genuine.
I'm a regular customer of amazon, & i trust amazon. I need to pay urgent bill payment as my connection going to be disconnect soon.

Waiting for unblock my account & release my 600rs gift card.

Sir,
I booked mi-max2 on 23 january 2018 order#[protected]. I saw online price of mi-max2 was 14999 & 10 percent discount on hdfc debit card, but after booking rs.15998 was deducted from my account details as 23 jan 2018 pos 438624xxxxxx9275 amazon pos debit lf[protected] 23 jan 2018 15, 998.00. So i cancelled the order but amazon refunded me rs.14999 only transaction number 24 jan 2018 pos ref 438624*[protected] amazon 24 jan 2018 14, 999.00. Please refund remaining amount rs.1001/- at the earliest.
I hope you will solve my complaint at the earliest.

After cancellation i gain booked mi-max2 at that time rs.13499.10 is deducted from my account as transaction number 23 jan 2018 pos 438624xxxxxx9275 amazon pos debit lf[protected] 23 jan 2018 13, 499.10 it is right and delivery is in process.
Thanks & regards
Govind jaykar
[protected]

Dear sir
I have ordered 3 no. Women's horlicks refill pack with
Amazon india on 23rd of jan 2018. I paid the amount through hdfc net banking

Order placed
23 january 2018
Total
795.00
Ship to
Karamatulla khan
Order #[protected]
Order details invoice
Sl.
No description unit
Price discount quantity net
Amount
Tax
Rate
Tax
Type
Tax
Amount
Total
Amount
1 women's horlicks health and nutrition drink - 400 g
Refill pack (Caramel flavor) | b01gjrlsmg (
B01gjrlsmg)
Hsn:19019090
₹224.58 ₹0.00 3 ₹673.74 9% cgst ₹60.63 ₹795.00
9% sgst ₹60.63
Shipping charges ₹13.84 -₹13.84 ₹0.00 9% cgst ₹0.00 ₹0.00
9% sgst ₹0.00
Shipping charges ₹13.83 -₹13.83 ₹0.00 9% cgst ₹0.00 ₹0.00
9% sgst ₹0.00
Total: ₹121.26 ₹795.00
On[protected] i received a call from amazon agent
Cell no.[protected] asking for my address saying that he will be delivering the packet. But no one came and i tried to contact the person but unable to contact as the person did not lift the call.
On[protected] i tried again to contact but the cell always was busy
To my surprize when i logged to amazon web it says that the item is delivered and i have personally signed the receipt it is a lie

I ordered honor 7x on 15 january 2018. T delivery was made on 21 january 2018 but when i opened the box the phone was missing. Order number[protected]. There was an another fully damaged phone of micromax which is of no use. Please help me in getting my refund. I even discussed the same with the amazon customer care they asked for a three day time for their investigation.

Hi,

This is regarding my first order placed on amazon.

Order detail:
Ordered on 21 january 2018 order#[protected]

I am very upset with the way of your deliver the things. I was tracking my order and delivery date was today (Thursday 25/jan/18) eod and i was very excited about to receive it in the evening because i was planning to gift it to someone on special day.

I did not receive any prior information regarding the delay in delivery time neither from the side of amazon or the delivery agent (Seller). Even at the evening of this day (Thursday 25/jan/18) i connected with the agent ([protected]) and he give me a confidence that he will support me and will deliver it by today. But after this call when no response came back from the agent side i decided to contact him again, because for me it was urgent to get this by today. Now after 3 long phone ring his phone was either switched off or not reachable.

Also i am not happy with the mrp which is being shown for the product. Because when i bought it the mrp of this product was 44, 990 (In the sale) and today it is 44, 700.00 (When no sale is there).

Very disappointed and my first and last order with amazon

Thank you!
Ankit katheriya

‪ i have placed an order for redmi 4, black 32 gb with amazon, order id is[protected].. Product delivered was karbon india 9. When called customer care they scheduled replacement but when pick boy open packet no phone was inside. Black packet is delivered. This is very bad experience. Pick up boy refused to take the package. Please assist.

I placed an order of otg pen drive on 24th jan but after 8hr i check that is cancelled with out my permission and adviser said that we can't help you purchase again with new price.

Reason of this complain they are showing that we provide the offer for buy the product but when we buy it then they are saying no and back amount in there wallet for re purchases the product with higher rate.
Customer service providers also say you do want you want we can't do any thing.

Let me try to explain with an practical example. If you buy a phone on a shop and open the phone and find it defective it certainly shakes your confidence in the quality and you have aab option to buy another company/model with same or more price.

But not at amazon.

I am forced to buy the same phone as the are not willing to give a refund, not even in the form of credit on the account to buy something else from same site.

Defect: the screen of the phone is coming off. Could not attach pic here due to size limit.
It must be available with amazon complaint no.[protected]

And they hide behind 'it is not or company policy'
Or
'the system does not allow'

But if it is the last piece then also policy should be followed and a new device made for me right :)

Jokes apart buying on website should be a better experience not worse

Hello,

I had ordered an email gift card as per following information:
Order #[protected]
Order value: inr1500
Order placed on: 12th january 2018
Scheduled delivered on: 13th january 2018.

However, the email address of the recipient was wrong.

On amazon.in, there was no option to cancel the gift card or to change the email address. Hence, i had a call with amazon customer care regarding this. The customer care executive informed that he has placed a cancellation request and that it will take 8 business days to address this. I got a call summary email and confirmation that a cancellation has been requested.

However, the gift card order was not cancelled and it was delivered to the wrong email address. The wrong person redeemed the card.

Now, amazon says they can't do anything because the gift card has been redeemed. Even after requesting a cancellation i lost the money.

Either they should have an option to update email gift card order or they should have cancelled the order on high priority knowing that i will lose my money if they don't cancel it.

I m mahadev math ordered iphone 5s 32 gb on 13 december 2017 with order no.
[protected].
I got the mobile on 19th dec 2017 after using 2-3days i came to know that it's not working properly so i called your customer service they told me to contact apple care when i contacted apple care i m shocked that this phone is unlocked in 2014 and it's out of warranty. Again i have contacted your customer care this time they told me to contact seller who is pk traders from haryana i have contacted them they told me that the phone has no manufacturer warranty but it has seller warranty so send back it to the following address i have sent the mobile to yash gupta who is representative of pk traders on 5th january 2018 and he assured me he will send replacement for my phone in 2-3days after receiving my phone but after continous communication he send same phone on 24 january 2018 with more problems now this phone is totally not working. So called again to amazon customer care they saying they were nowhere concerned with it.