Amazon India Complaints & Reviews

Tablet is not working after using 2 months. Phone hanged and black screen appeared. Unable to switch off too. We tried rebooting but no result. Lenovo service center was also unable to fix it. Please change the item.
Order number:[protected]; invoice number: blr[protected]
Order date: 15.08.2017 invoice details: ka-blr[protected]
Invoice date: 16.08.2017
Lenovo phab plus tablet (6.8 inch,
32gb, wi-fi+ lte+ voice calling),
Gunmetal platinum | b0154ay772 (
B0154ay772)
Hsn:8517
Sold by:
Cloudtail india private limited
Anjaneya infrastructure project no.38 & 39,
Soukya road, kacherakanahalli, hoskote taluka,
Bangalore rural district
Bangalore, karnataka, 560067

I had purchased moto g5 plus on 12th august 2017. At that time there was this cashback offer that i will get 10 percent cash back up to 1500 if i pay through sbi debit card whether online or at the time of delivery. I have called several times on their customer care service every single time they told me to wait for 48 hours or they have said that we have escalated your issue to a higher authority. But i haven't received the cashback its been over 6 months now. The order id is #[protected]

I bought an olay cream
Order date 06-feb-2018
Order #[protected]
Order total rs.629.00

Was used or half filled amazon executives escalated this issue i tried many times to contact them they always say wait for 4-5 business days now four weeks had passed and there is 2 more orders of tshirt and power bank same problem details are as follows

Order date 23-feb-2018
Order #[protected]
Order total rs.1, 008.00 (2 items)

Very poor services.

I have not received my refund since 22 november 2017
Can you kindly check what keeping my return ?
You see, i have received the confirmation message of you receiving the parcel, but refund has not been generated from your side. Now it has been very long time since then. Months has passed, not that i have tried contacting your call support but they didnt helped . Apparently they cannot reach my order. Here i am sending you the screenshot along. Can you check them and let me know whats taking them so long. Since i have trust over amazon and being a regular customer there i request you to look into my matter very deeply. I believe you wont let down my faith in amazon customer service.

My account has be hold and closed and send the mail regarding violating the trem and condition and I haven't recived for return returns statues is small size and large one and product was duplicate many times I wrote a write to [protected]@gmail.com which was not delivery only and many refunds not occurred in my bank account moreover if i call customer care ther tell ur account is hold i took Amazon prime membership for the year which is for good package soon delivery

Hi,

I had a been delivered a duplicate-defective Microsoft Xbox 360 console (product) bought on 24/1/2018 on Amazon worth 14999, returned on 2/22018.
I had requested refund through account transfer all details were shared on 31/1/2018 itself.
Despite that a cheque drawn on Deutsche Bank with limited at par banking branches (less than 10, not payable at my city) was issued.
Almost daily calls for refund to account are getting bizzare responses through Customer Service and Mails, as also Twitter social media team.
Excuses like its with billing department, its with bank, you had issues with cheque... cancelled cheque picture hasn't been sent etc etc. Receivable time is pushed back week by week.
Delays and more delays..for a refund issued deliberately through cheque, is now purportedly delayed in banking processes..and Amazon has no idea!!!

Amazing fooling people through Amazon guarantee from The Most Customer Centric Company.

Daylight robbery:
Books ordered. Website shows that it is delivered but the purchaser has not received it. No tracking information nor the name of the courier is provided by the website and the phone numbers provided are inaccessible. The website does not give an option to complain. Please take immediate action.
Books purchased:
2 of: theories of comparative politics: the search for a paradigm reconsidered, second edition, chilcote, ronald h
Sold by: amazon export sales llc
Condition: new
Price: inr 8, 084.95 ($119.73)
Order no: #[protected]

Date of order & purchase: dec. 31, 2017
Shows as delivered on 1 jan. 2018.

Ordered by: dr. Gilbert sebastian
Dept. Of international relations & politics
Central university of kerala, periya p. O.
Kasaragod district, kerala 671316
India.

Name - vikram kumar
[protected]@gmail.com
Mobile - [protected]
I don't know why amazon locked my account after purchasing some products from this site. I have only one account which is very important for me because i have already ordered something thing am i am unable to see about the product.
So i want that amazon unblock my block my account
Please help me.

I was a regular customer of amazon. But, with a recent purchase, which was an awful experience, i was not refunded my money, seems amazon lacks money and bluff people and cheat them, not only they did not give my money, they don't even care about us. Below are the purchase details.

Order no:[protected]"of"broadstar cherry leather full sleeve casual jacket for women"of"order total: rs.1, 349.00/

The authorization code (Refund reference number) for the transaction is 154179.

I have purchased a Philips Trimmer Model "Philips BT5200/15 Pro Skin Advanced Trimmer" for Rs.1500/- with ORDER #[protected]. The Order was Placed on 16 February 2018. The product was to be delivered to me on/by 24.02.2018-26.02.2018. Suddenly on 22.02.2018 they have sent me a message saying that “Your ordered for Philips BT5200/15 Pro Skin Advance Trimmer is cancelled.” I have not cancelled the order. But when I called up the customer care support of amazon-India for asking about the same matter, they ignored and said that it was cancelled as they could not ship it in time by 19.02.2018.
There was no such terms and condition on the buying page or in the order summary page mentioning that my order would get cancelled if they are unable to dispatch the product in time. Now I want the product to be delivered as promised by Amazon which they had advertised in their website on 16.02.2018 and promised to deliver it by 26.02.2018.
Kindly help me out in this matter.

Rajiv Das
Email – rajivdas.[protected]@gmail.com

The amount has been initiated from the Amazon India but the amount has not been refunded by bank. It's been more that 2 weeks . Still the amount has not been refunded.It was initiated 2 weeks ago and I am confirmed with the reference number[protected]. Every time I am trying to contact customer care service but not even once the call is picked . please solve this as early as possible. Thanking you Sumanth

Dear sir,

Dear sir,

I am one of the loyal customer of amazon india. My past relationship with amazon was very good untill i ordered my last item. I ordered moto G5S Plus from amazon and got delivered on 19th feb 2018 with exchange of my previous mobile. But unfortunately that mobile was defected and i noticed the same to amazon customer service center on 20th. As per the policy, Amazon need to perform technician visit to check the defect which took almost a week in my case and as i had given my previous mobile on exchange, i didn't have any handset to perform my professional and personal work, so i brought another handset meanwhile.

Now, as amazon technician approved that my mobile is faulty, i want the refund for the same. However, customer service person has been forcing me for the replacement of the device .

I can not receive another handset now as i have already brought another handset as i could not hamper my work for one week. Please understand my situation. I belong to middle class family and money matter a lot to me. I trust amazon policy and customer centric approach that's why i took such step of buying new handset by keeping hope of refund for defected peice i received .

Please look into this matter. I need a refund of my defected handset instead of replacement.

Details

Name :- Ankur Gupta
Order id :[protected]
Mobile :- [protected]

I wrote here with very much expectations and hoping a lot from amazon.

Thanks and regards,

Actually i got mail that you are selected for Amazon company as a supervisor at mysore location and they called me and told me that deposit the security amount of 1850rs at the name of vikash sharma at bank of baroda and then they ask me that deposit the amount for police verification 2000rs and courier charges twice i paid 800+3150 and ICICI Bank account opening charges and medical claim charges 5100+5500 now they asking once again 3150rs for account opening but i didn't pay this amount... totally i deposited 18400 rs please help me refund this amount please

Even after 3 or 4 month i did not get my refund.
This type of service is not expected from your firm.
As directed by you i had couriered the packet myself but still i am still waiting for my amount. I am sorry to say that if no positive reaction is done from your side i will be compelled to go to consumer court.
Order no[protected]

Well i saw a product named seagate backup plus slim 2tb portable external hard drive & mobile device backup (Black) for the price 3000 indian rupees.in addition to this amazon stated that if we payed using amazon pay balance it will provide us cashback of rs.50. So i ordered the product using amazon pay balance. The order no.[protected] was accepted and confirmed. But after 6-7 hours they cancelled my order and refunded my money to amazon pay. They tricked us just to add money to amazon pay and after the product was cancelled the prices of the similar products were elevated. So i want that amazon provide me the same product in the same price as it offered me before.

30.39 was taken out of my checking account under the title "loc: amzn.com/billwa. I did not authorize this and i want the money back now!
How would you like for me to turn you over to the attorney general?
Crook, crook, crook, crook, crook, crook, crook, crook, crook, crook, crook, crook, crook, crook crook, crook, crook, crook, crook. Crook, crook.

This is to inform you that i have received a defected product (Colorbar full cover makeup stick, fresh ivory, spf30, 9g) which i have ordered on 21st february 2018. The stick is smudged and damaged from inside. I have been a regular customer of amazon, did not expect this kind of service from you. Being a reputed shopping site, you have highly disappointed me.

Makeup is essential for every girl. We save money to buy, and this is disappointing when we get damaged product in return.

Kindly either return this item or send a new fresh one asap. There is a reason why we trust this site and buy only from you.

Regards,
Disha kharkwal
[protected] (Registered number)

I am amazon customer before it started it office in india. V stay in posh locality in mumbai having pin code 40005, previously all my deliveries use to come on cod n honoured by me suddenly now i find when i try to place order on offers which allows cod it refuses n suggest me make online payment. U will be surprise to note that my last order worth rs6455/ odd was refused n my brother booked it for me on cod payable by me at 400005.
Abrar ahmed s penwalla
12/b, shangrilla, opp colaba post office
Mumbai 400005
Cell [protected] / land-line[protected]

Respected sir,
The details of my account given here under,
Email id - [protected]@rediffmail.com
Phone number - [protected]

Name - anup kumar jana,
Address - qr no - cf / 136, barauni refinery township (Iocl), begusarai,
Pin -851117, bihar.

Problem : - i gorgot my amazon account password. My rediffmail id is not in use now. So i requested several times to amazon customer care service to send otp to my registered mobile number which is given in my profile.
Since 17.02.2018, i have contacted them but the problem is still unsolved.
So i request you to solve my problem and help me to open my account with my mobile number as given in my profile.
I hope my problem will be solved very soon under your supervision.
With regards,
Anup kumar jana
Contact numbers [protected]

Dear sir greeting!!

I am writing to you at last because i have lost the hope and trust in amazon.

I had ordered a vertical garden worth rs. 6800/- which i received it around on 24th january but returned at once and it was picked up just the next day. I opted for the refund to be in the amazon pay balance.. But since that day til date, i haven't received it. Though i have made end no. Of calls and everytime i get assurance that i wil receive it within 24hrs to 48hrs and also received the msg that's 12 days back that my cheque has been processed and i wil get it in 3 days.. Few days back too they again messaged they wil send the cheque and had given the last date of 20th february 2018. Still no refund been processed.

For your reference i am mentioning the details under which i had made the order :

Name - ajay kumar
Contact - [protected]

I am also attaching the screen shot of the order. Kindly find it.

Please help as soon as possible.

Thank you.