Amazon India Complaints & Reviews

, i had purchased lenovo phone during amazon great indian sale which was delivered to me on 29th jan 2018 with loads of happiness and excitement i wanted to use the phone but to bad fortune this phone restarts automatically initially i thought it could be low battery so i charged the phone completely and started but still the problem persists phone restarts post the call if kept it idle too.
After understanding the problem i raised complaint with amazon i received call on 30th jan and they confirmed technician will visit and confirm the issue i was quite surprised how can someone learn the problem in 5 minutes however agreed for it. Technician visited the location he is worst of all i work in itpl campus i had taken approval for him to come inside the campus but he denied he asked me to go out agreed to that as well

On road he made me to stand he took my phone he switched and says he will do some setting and will work fine i was clear in explaining it is nothing to do with setting it is something to do with hardware of software he was not listening he writes reports saying phone was switched on phone when he took the phone and issue found when i took time to and conclude the problem he closed in 5 minutes

Hi team

I returned the rangriti women's straight kurta. Which was returned on 10th july 2017. Till now i have not received the refund. When i inquired on customer care they told they have already refunded the money. I asked them to share the transaction id and the bank account details to which they made the refund. But that is not shared till now.

On the amazon order screen it is shown that refund is in progress. Pfb the details shown on orders screen of amazon site:-

Ordered on jul 3,[protected]-9695542)
Rangriti women's straight modal kurta (Rmmpol art2636_blue_36)
Sold by: cloudtail india private limited
Shipped: jul 5, 2017

Quantity: 1
Return received. Processing your refund.
Return received on: jul 10, 2017

Hi dear,

My complain is against amazon india.

I ordered oneplus 5t (8gb ram, 128 gb memory) and received iphone 6s plus. I logged request for return and i was assured that i will get the right phone this time. Both time delivery team came with wrong phone. I can understand that it could be a mistake for first time but wrong phone was delivered second time too. It is simply harassment. Amazon is just fooling people. Their seller is fooling customers [rocket kommerce llp].

Even after delivering wrong phone, the status against my order says:
"delivered wednesday
Package was handed directly to the customer.
The delivery receipt was signed by"

I challenge this as nothing has been signed.

After contacting customer services, they acknowledged that it is a mistake and same they confirmed from courier team too. However, they are not willing to correct their mistake and harassing by delaying this refund process.

I want my money to be refunded and for all other accessories i bought for the phone; including cancellation and refund of prime membership fee.

Regards,
Rajnikant

This is a general concern about various sellers on amazon that sell desktop pc cabinets.

Most of the sellers are not providing full specifications about the pc cabinet as a product or are just copy pasting it from some other site and hence the information is incomplete.

I find that following information is fundamentally missing and as a results users have o frequently interact with the sellers to try to get this information. Not all queries get replied.

1. Front panel audio – is it ac97 or hd or both wiring supported. This is very important because if your board only supports hd and you get ac97 in cabinet front the two won’t work together
2. Does the cabinet include smps (If not state it explicitly)
3. Does the cabinet contain speaker (That attaches itself to motherboard speaker header)

This is a feedback to amazon to instruct their sellers to keep the information and specifications up to date on the product page.
Thanks for your consideration.
Kind regards.

Dear team,

I live in caribbean and for my old parents i have ordered folding ladder from amazon.in. For last 2 months i am purchasing (4 times) and every time after 7 days they are saying that they will not able to deliver.

In each occasion i have contacted their representative and every occasion they are they apologizing and advising me to order new one and they will take it seriously. They are keep telling lie to the customer and harassing them in the name of customer service.

Name - amit debnnath
Contact - [protected]@gmail.com
Amazon order id -
1.[protected]Order date - 28th jan'18)
2.[protected]Order date - 22nd jan'18)
3.[protected]Order date - 13th jan'18)
4.[protected]Order date - 7th jan'18)
5.[protected]Order date - 2nd jan'18)

I have purchased Lenova Laptop Bag 15.5 Inch back pack Black Red (B011RCV8C / JD_05121985_030) thru Amazone online shopping portal.

Recd. same on 30.01.2018.

But the quality of bag is very poor, It was torn form shoulder, stitching quality is very bad.

I do not want use such useless / bad quality bag, cancel the order. Arrange the re-credit the cost which I paid for bag or send us the better quality bag.

Order No[protected] dt 27.01.2018
Bill no - SDEE-955 DT. 27.01.2018
Price - 625/-
Supplier - JD Enterprises, New Delhi

This mail is regarding my orders made by me and has been cancelled from seller’s side. May I know how it can be possible and how could we believe on bookings that we are making on your website? Your company is creating a wrong impressions on your customers, the way amazon behaved with us was absolutely wrong. I’m attaching the details of orders cancelled from your side. Please let me know how amazon deal with such type of circumstances.

I believe amazon will not disappoint me again in revert of this mail. And hoping that I’ll get my order delivered on my address asap. Thank you.

Order details are below :

ORDER #[protected]

Seagate Backup Plus Slim 2TB Portable External Hard Drive & Mobile Device Backup (Black)
Sold by: Bina And Sons

ORDER PLACED
26 January 2018

ORDER #[protected]

Seagate Backup Plus Slim 2TB USB 3.0 Portable External Hard Drive with Mobile Device Backup (Rose Gold)
Sold by: uttamsales

ORDER PLACED
25 January 2018

Please let me know how company will satisfies its consumers.

and it repeated today again.

Maine ye panasonic p88 cover ka order place kiya tha 20 jan ko. Mobile cover mere pass maine 25 jan ko receive kiya sridev suman subharti medical college nanda ki chawki premnagar dehradun, 248007 aur payment cash on delivery kiya. Lekin jb maine packing open kiya to cover ka size thik nhi tha cover bda size ka tha jis vjh se maine cover ko return kiya 26 jan 2018 ko vha pr guard ne vo return kiya pr jo delivery boy the unhone koi cash return nhi kiya jbki cover lekr chle gye hai. Abhi tk koi refund nhi mila hai, aisa kyun?

Dear sir I booked the above, but supplier send battery which is not fixed my phone because of non standard battery sent.already I had complaint but they item return to the seller by me but I can not understand why I can send to the party.you have supplied by me so you can collect from me and exchange another one.all companies are if any problem they come and collect exchange the item.you people are cheating to the public this is very bad.i request you kindly exchange and take back the item.thanks.i am are sorry to say this the worst and bad reply you people are giving very bad bad.kindly exchange thanks.

Hi team,

My oder number is[protected]. I order mobile with 100 rupees extra for on day delivery.

I booked the phone on 30th jan with amazon promise of delivery on 31th 8:30 pm.

Now its 2 pm on 1st few and i am still awaiting for delivery.

I am expecting your prompt attention here. Also i am expecting 100 rupees back which i paid extra as amazon couldn't stand on their commitment.

I have order the nebilizer for baby to amazon. Ist time order through my relative for me. And tracking detail shows in the account. After some days the part has gone back.
Therefore 2nd order given by me for the same delivery adress. The same cheating for me
Amount has paid both orders ist.
Then i call customer care they me some told me. Delivery adress is wrong. And some item has broken by courrier service.
Cheats for every one

Order date: 22-jan-2018
Order #[protected]

This is regards to above item, it was delivered with missing item. However, i requested to replace the delivery and same thing was agreed to delivery on 25th jan-2018 with below details.

Order date: 23-jan-2018
Order #[protected]
Courier:amazon transportation services
Tracking #[protected]

Still i haven't received delivery, giving false statement while tracking the product in site. I am calling since 6 days for delivery and it status but they are not giving proper reason or service or tracking details. I lost my time to call and explain each day but still there are asking 48 hours in the mean while they are giving promotion balance. However they promised product will delivery in 24 to 48 he's still not at received. Till the day they are giving same answer. I am fedup with calling amazon service and getting explanation. Kindly help me to resolve issue and this should be punishable. Issues should not be a effected to other customers.

It is very unfortunate that amazon which has such a stellar reputation for customer service has disappointed big time. Every time i send a mail, it takes weeks for you to respond and then you come back saying that you should respond in 3 days time.

I purchased an item via order number order number:[protected] for an amount of 1255. I returned it through india post consignment number em[protected]in on the 3rd of june 2017.

Amazon is yet to refund me the money despite giving all the details of the consignment

Today have recive the bp operator order number[protected], very disappointed to sah that the mechine not showing the correct result or giving correct bp.
This is too risky for a paitient as the order mechine not providing the correct result.
However i have order a product first time from amazon and iwas really disappointed from the order product.
Please look into it urgently

Pardeep singh sachdeva
[protected]

As i purchase from amazon india redmi 4 black online date: 21/09/17. Order no:[protected].in name of parth shah with mobile no: [protected]. Inspite of calling and talking to the person on coustomer care no of times and also sending the detail of my bank statement there is no action from your side. Which is surprising. Kindly resolve the matter fast and credit the cash back amount to my account from which i purchased my mobile.

I have order a dell laptop during great indian sale for 25490
Dell vostro 3468 14-inch laptop (7th gen core i3 - 7100u/4gb/1tb/ubuntu 14.04/integrated graphics) with order id order #[protected] and today i got a message that my order is cancelled and they have refunded the amount, when i try to connect with customer care they are not clear about why my order got cancelled. They are saying that courier agent has cancelled my order. This is not at all expected from a brand like amazon that courier agent is cancelling my order which is not communicated to me. We have called several times to reschedule the delivery. It was showing that they have rescheduled the delivery to 2nd feb. Now they are asking to place a fresh order. Who is going to bear the difference in amount of 4000. What about how mentally stress i am getting by loosing this without any mistake of mine.

I am a resident of navi mumbai and i ordered a google pixel 2 xl from amazon.in on 22 janaury 2017 and i got the item delivered on 25 january 2017. When i opened the box there was no charger in it. So i called amazon customer service the executive tole me that she cant provide me charger separately she told me that replacement is also not available we can only provide you refund for it so i agreed to her resolution and i asked the executive for pickup then she told me that pickup is not available in your location but she was lying every courier was available in my location like bluedart, fedex, dtdc, delivery but she didn't provided me with it. I
She told me that only self return is available in your location and its only the way she told to return it. I told her that i will return the item in only one condition that after the package is delivered to you and when i see that tracking shows as delivered i will call you and take the refund and the executive also told me that you can call and take the refund and whoever attends the call. Tell them to manually initiate the refund because she said agreed with my condition that is why i agreed to to do a self return. I did a self return by blue dart courier on 25th and the item was delivered to them on 27th. I called the executive on 27th to initiate the refund but executive told me that it will take 48hours for refund to be processed when i called after 48 hours they are saying that they haven't received the update from fillfillment centre so i waited for more 2 days but then too they are saying the same thing. I am really angry with them and their fake service. My 74000 is still not given to me. Pleasw contact them from your side and get my refund.

Order no:[protected]
Refund amount :- 73, 500
Email id :- ashish. [protected]@gmail.com
Tranking id :- 151
59574636
Courier name:- bluedart

As per advertisement published into amazon website for product "godrej 255 l 2 star frost-free double door refrigerator (Rf gf 2552pth, scarlet dremin)" mrp rs 25000 on top of that seller given given discount of 25% on mrp. After considering the discount effective price is 18790.
Today i have received the same product but product box have mentioned mrp rs 23, 000. If we consider same discount on mrp. Effective cost would be rs 17250.
Total price difference :[protected]= 1540.

Please look into this and do needful

Evidence attached here for your reference.

I have ordered an lifelong mixer 500w (Order id:[protected] on 15 january 2018, with in a 10 days suddenly the jar blade broken thrown out, so request amazon to replacement for this defect product and amazon also accepted it to replace it, so i have received another order id[protected]) with the same product, product reached here on 30 january 2018 at 8.00 pm, delivery guy contacted me and he asked me to pack the old product so i packed everything, i have waited more than 30 min so i tried to contact that person but he did'n attend my call, with in 1 min i got message from amazon "delivery was refused by the customer", that delivery guy send wrong information to amazon, so i contacted amazon via chat service, a lady told that product was cancelled so we can't delivery it. I told her everything but she just refused. Simply said product won't delivery. Actually the mistake was by the delivery person. Will amazon take action on that guy??

1. Need to take action on that person - better he should be fired!!!
2. Need replace the order

Courier person name : srikanth
Courier person number: [protected]

Don't trust amazon warranty. I have shared on other social medias, people need to be know!!

Dear sir as per grand offer on 24 th we place home large appliances godraje refrigerator double door as per term and company sale condition paid but company fail to deliver shipment in time we maid call to customer service and updated by rep of large appliances after inspection said product is damage during transport so it can't be delivered we will send you alternative product but it is not happened it is cheated with the fine and damage delay justice refund is not a solution

Enclosed

Order date

24-Jan-2018

Order #

[protected]

Order total

17, 790.00 (1 item)

A refund will appear on your original payment method in 2-4 business days.

Godrej 236 L 2 Star Frost-free Double Door Refrigerator (RF GF... 17, 790.00
Qty: 1
Sold By: Cloudtail India Privat