Amazon India Complaints & Reviews

I have purchased Lenova Laptop Bag 15.5 Inch back pack Black Red (B011RCV8C / JD_05121985_030) thru Amazone online shopping portal.

Recd. same on 30.01.2018.

But the quality of bag is very poor, It was torn form shoulder, stitching quality is very bad.

I do not want use such useless / bad quality bag, cancel the order. Arrange the re-credit the cost which I paid for bag or send us the better quality bag.

Order No[protected] dt 27.01.2018
Bill no - SDEE-955 DT. 27.01.2018
Price - 625/-
Supplier - JD Enterprises, New Delhi

This mail is regarding my orders made by me and has been cancelled from seller’s side. May I know how it can be possible and how could we believe on bookings that we are making on your website? Your company is creating a wrong impressions on your customers, the way amazon behaved with us was absolutely wrong. I’m attaching the details of orders cancelled from your side. Please let me know how amazon deal with such type of circumstances.

I believe amazon will not disappoint me again in revert of this mail. And hoping that I’ll get my order delivered on my address asap. Thank you.

Order details are below :

ORDER #[protected]

Seagate Backup Plus Slim 2TB Portable External Hard Drive & Mobile Device Backup (Black)
Sold by: Bina And Sons

ORDER PLACED
26 January 2018

ORDER #[protected]

Seagate Backup Plus Slim 2TB USB 3.0 Portable External Hard Drive with Mobile Device Backup (Rose Gold)
Sold by: uttamsales

ORDER PLACED
25 January 2018

Please let me know how company will satisfies its consumers.

and it repeated today again.

Maine ye panasonic p88 cover ka order place kiya tha 20 jan ko. Mobile cover mere pass maine 25 jan ko receive kiya sridev suman subharti medical college nanda ki chawki premnagar dehradun, 248007 aur payment cash on delivery kiya. Lekin jb maine packing open kiya to cover ka size thik nhi tha cover bda size ka tha jis vjh se maine cover ko return kiya 26 jan 2018 ko vha pr guard ne vo return kiya pr jo delivery boy the unhone koi cash return nhi kiya jbki cover lekr chle gye hai. Abhi tk koi refund nhi mila hai, aisa kyun?

Dear sir I booked the above, but supplier send battery which is not fixed my phone because of non standard battery sent.already I had complaint but they item return to the seller by me but I can not understand why I can send to the party.you have supplied by me so you can collect from me and exchange another one.all companies are if any problem they come and collect exchange the item.you people are cheating to the public this is very bad.i request you kindly exchange and take back the item.thanks.i am are sorry to say this the worst and bad reply you people are giving very bad bad.kindly exchange thanks.

Hi team,

My oder number is[protected]. I order mobile with 100 rupees extra for on day delivery.

I booked the phone on 30th jan with amazon promise of delivery on 31th 8:30 pm.

Now its 2 pm on 1st few and i am still awaiting for delivery.

I am expecting your prompt attention here. Also i am expecting 100 rupees back which i paid extra as amazon couldn't stand on their commitment.

I have order the nebilizer for baby to amazon. Ist time order through my relative for me. And tracking detail shows in the account. After some days the part has gone back.
Therefore 2nd order given by me for the same delivery adress. The same cheating for me
Amount has paid both orders ist.
Then i call customer care they me some told me. Delivery adress is wrong. And some item has broken by courrier service.
Cheats for every one

Order date: 22-jan-2018
Order #[protected]

This is regards to above item, it was delivered with missing item. However, i requested to replace the delivery and same thing was agreed to delivery on 25th jan-2018 with below details.

Order date: 23-jan-2018
Order #[protected]
Courier:amazon transportation services
Tracking #[protected]

Still i haven't received delivery, giving false statement while tracking the product in site. I am calling since 6 days for delivery and it status but they are not giving proper reason or service or tracking details. I lost my time to call and explain each day but still there are asking 48 hours in the mean while they are giving promotion balance. However they promised product will delivery in 24 to 48 he's still not at received. Till the day they are giving same answer. I am fedup with calling amazon service and getting explanation. Kindly help me to resolve issue and this should be punishable. Issues should not be a effected to other customers.

It is very unfortunate that amazon which has such a stellar reputation for customer service has disappointed big time. Every time i send a mail, it takes weeks for you to respond and then you come back saying that you should respond in 3 days time.

I purchased an item via order number order number:[protected] for an amount of 1255. I returned it through india post consignment number em[protected]in on the 3rd of june 2017.

Amazon is yet to refund me the money despite giving all the details of the consignment

Today have recive the bp operator order number[protected], very disappointed to sah that the mechine not showing the correct result or giving correct bp.
This is too risky for a paitient as the order mechine not providing the correct result.
However i have order a product first time from amazon and iwas really disappointed from the order product.
Please look into it urgently

Pardeep singh sachdeva
[protected]

As i purchase from amazon india redmi 4 black online date: 21/09/17. Order no:[protected].in name of parth shah with mobile no: [protected]. Inspite of calling and talking to the person on coustomer care no of times and also sending the detail of my bank statement there is no action from your side. Which is surprising. Kindly resolve the matter fast and credit the cash back amount to my account from which i purchased my mobile.

I have order a dell laptop during great indian sale for 25490
Dell vostro 3468 14-inch laptop (7th gen core i3 - 7100u/4gb/1tb/ubuntu 14.04/integrated graphics) with order id order #[protected] and today i got a message that my order is cancelled and they have refunded the amount, when i try to connect with customer care they are not clear about why my order got cancelled. They are saying that courier agent has cancelled my order. This is not at all expected from a brand like amazon that courier agent is cancelling my order which is not communicated to me. We have called several times to reschedule the delivery. It was showing that they have rescheduled the delivery to 2nd feb. Now they are asking to place a fresh order. Who is going to bear the difference in amount of 4000. What about how mentally stress i am getting by loosing this without any mistake of mine.

I am a resident of navi mumbai and i ordered a google pixel 2 xl from amazon.in on 22 janaury 2017 and i got the item delivered on 25 january 2017. When i opened the box there was no charger in it. So i called amazon customer service the executive tole me that she cant provide me charger separately she told me that replacement is also not available we can only provide you refund for it so i agreed to her resolution and i asked the executive for pickup then she told me that pickup is not available in your location but she was lying every courier was available in my location like bluedart, fedex, dtdc, delivery but she didn't provided me with it. I
She told me that only self return is available in your location and its only the way she told to return it. I told her that i will return the item in only one condition that after the package is delivered to you and when i see that tracking shows as delivered i will call you and take the refund and the executive also told me that you can call and take the refund and whoever attends the call. Tell them to manually initiate the refund because she said agreed with my condition that is why i agreed to to do a self return. I did a self return by blue dart courier on 25th and the item was delivered to them on 27th. I called the executive on 27th to initiate the refund but executive told me that it will take 48hours for refund to be processed when i called after 48 hours they are saying that they haven't received the update from fillfillment centre so i waited for more 2 days but then too they are saying the same thing. I am really angry with them and their fake service. My 74000 is still not given to me. Pleasw contact them from your side and get my refund.

Order no:[protected]
Refund amount :- 73, 500
Email id :- ashish. [protected]@gmail.com
Tranking id :- 151
59574636
Courier name:- bluedart

As per advertisement published into amazon website for product "godrej 255 l 2 star frost-free double door refrigerator (Rf gf 2552pth, scarlet dremin)" mrp rs 25000 on top of that seller given given discount of 25% on mrp. After considering the discount effective price is 18790.
Today i have received the same product but product box have mentioned mrp rs 23, 000. If we consider same discount on mrp. Effective cost would be rs 17250.
Total price difference :[protected]= 1540.

Please look into this and do needful

Evidence attached here for your reference.

I have ordered an lifelong mixer 500w (Order id:[protected] on 15 january 2018, with in a 10 days suddenly the jar blade broken thrown out, so request amazon to replacement for this defect product and amazon also accepted it to replace it, so i have received another order id[protected]) with the same product, product reached here on 30 january 2018 at 8.00 pm, delivery guy contacted me and he asked me to pack the old product so i packed everything, i have waited more than 30 min so i tried to contact that person but he did'n attend my call, with in 1 min i got message from amazon "delivery was refused by the customer", that delivery guy send wrong information to amazon, so i contacted amazon via chat service, a lady told that product was cancelled so we can't delivery it. I told her everything but she just refused. Simply said product won't delivery. Actually the mistake was by the delivery person. Will amazon take action on that guy??

1. Need to take action on that person - better he should be fired!!!
2. Need replace the order

Courier person name : srikanth
Courier person number: [protected]

Don't trust amazon warranty. I have shared on other social medias, people need to be know!!

Dear sir as per grand offer on 24 th we place home large appliances godraje refrigerator double door as per term and company sale condition paid but company fail to deliver shipment in time we maid call to customer service and updated by rep of large appliances after inspection said product is damage during transport so it can't be delivered we will send you alternative product but it is not happened it is cheated with the fine and damage delay justice refund is not a solution

Enclosed

Order date

24-Jan-2018

Order #

[protected]

Order total

17, 790.00 (1 item)

A refund will appear on your original payment method in 2-4 business days.

Godrej 236 L 2 Star Frost-free Double Door Refrigerator (RF GF... 17, 790.00
Qty: 1
Sold By: Cloudtail India Privat

Hello Team,
I ordered an Apple iPhone SE (Silver, 32GB)
Sold by: Appario Retail Private Ltd
Shipped: Jan 29, 2018
Received on Jan30th 2018
The phone doesn't perform like a new phone and intermittently hangs.
When I contacted Amazon, they asked me to get in touch with Apple store. Apple store would not assist me as I brought this from Third party amazon store. They tried to assist me to troubleshoot over the phone and concluded to get in touch with Amazon as the piece seems to be faulty.
When I contacted Saurav and Kanu, Amazon Customer care executives. They denied to even assist or understand the issue with the phone. When I asked them their Full name, I was told they are not bound to share it due to Amazon policy and they won't assist me.
I am now stuck with this phone and they want me to get a letter for denial of service from Apple.
I just want to return this phone as I fall under the eligibility to return this piece by 9th Feb but Amazon is bluntly not ready to provide any service.

PLEASE HELP!

Sir i have buy one wedding ghagra and choli from amazon of rs.704 including shipping charges. And they confirm me by mail and sms also that your product should be delivered on
27.01.2018 but till date my order not get me even mpney get deducted from my bank account. I have call and email them no of time but they giving me poor response to me. Day after tomorrow there is a marrage ceremony in my home and this is a choice of her. She will getting very nervous if this product not get to me. So please help me

सर मेरा नाम भूपेंदर सिंह वर्मा है
मेरा ओडर मिला नहीं है
मेरे फोन पर मैसेज भी आया हुआ है
ओडर बोये आया नहीं है आवर ओडर बोये
का मेज़ भी आया हुआ है पर बो आया नहीं है
मैंने फोन किया पर उशने का है आप का ओडर
कोई ओर लाएगा पर कई नहीं आया ना ही मेज़ आया
किर्पया मेरी मदद करे
ओडर बोये का का नंबर है
[protected] मेरा ओडर नंबर[protected]
मेरा फ़ोन नंबर [protected]

I am a prime member of Amazon. I have ordered three products. It was prepaid order. But when it reached my place, it was showing that it is undeliverable. When I contacted their customer representative they told me it was happened due to the mistake was done by courier partner and I'll be delivered by evening, I wait for two 2day but not deliver, now products are going to return without my permission, and customer care says, I need to order it again. The whole point is I am not getting the product at the same deal price. If I am ordering it again then I have to buy it at a higher price.
I want from Amazon to replace the same item at the same price.

I have booked a saree called,
J b fashion women's bhagalpuri blue and brown saree with blouse piece in amazon, its price comes around 499 rs. Along with shipping charge 50 rs. (449+50=499).

But only 404 rs is refunded to my amazon pay balance.

I want total amount to be credited to my account.
May i know why only 404 rs is refunded to me when it is mentioned by amazon that full amount will be refunded!