Amazon India Complaints & Reviews

I placed prepaid orders more than 4 times on amazon india via amazon india app and made payments via amazon pay balance and amazon is promising to make ₹75 cashback on each order but i am still waiting for my amazon pay balance cashback into my amazon pay balance account. Regarding this issue i have made calls to amazon but it's representative unhelpful. Still my cashback isn't credited into my amazon pay balance account.

Purchased the speaker for nearly 12000 rupees and then received parcel with the seal broken and product most probably used. Contacted the custmer service asking for a refund and they said they their policy do not allow a refund. They said that they can only ridge which is unacceptable. The first time it was delivered in such condition so there is no guarantee that the second time it won't be in the same condition. Cannot risk 12000 rupees

I had ordered ticwatch 2 smart watch, 2 quantities and paid the full amount as requested on amazon application but the order was cancelled by seller after 6-7 hours of placing the order.
I had inquired about cancelling the order to amazon then they replied me that the product was out of stock after the placement of order but the same product is available on site from same seller by higher price. after that amazon is not taking responsibility about the issue and saying to contact the seller.
I have contacted the seller by mail but there is no reply from seller as well as amazon.

Dear team,
I have placed on order on 29 december 2017 on amazon.in for the product of grandse billing and inventory management software (Dvd) at a price of 2, 999/-. It was came to me on delivered 02-jan-2018. Return window was open till 13-jan-2018. But unfortunately i was not in town so i couldn't check by that time.
When i checked the cd in 2-3 different systems or pc. I was surprised to see there is nothing inside the cds. Supplier email id ([protected]@grandsell.in) is not working it is bouncing back and his contact number ([protected]) is ringing continuously but no response from that side.
My entire money is wasted now.

We had placed an order for dell inspiron 5567 core i3-6006u 6th gen/4gb/1tb/15.6"fhd/w10 (Silver) | b077n9qdy5 (5567i3new) through amazon portal on 15-dec-2017, but till date we have not received the product or refund for the same.

As per amazon commitment the order was supposed to be delivered on 18th dec 2017, if the product is delivered on 18th dec 2017, please let amazon team share the delivery proof.

Regards
Pradeep d

C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
This is your seller details who have promised to delivery my stuff within 30 december, 2017. I have ordered this product at 11 december, 2017.
But till now i didn't get my product. Even i have tried to contact seller but they didn't replay.
Not showing even any tracking...

I have purchased Sandisk Pen Drive on 11 May 2017 and within 3 months it has corrupted from that day I want to reach to amazon customer care via IVR but no option to tranfer call to agent to register the complain product.

Pen Drive is under 5 years warranty and not able to contact them. As per TRAI mandate agent transfer option should be there on IVR but not present.

I faced first time worst service from amazon in last 3 years.

I have bought a smartphone Motog5s plus from Amazon india on 25 October 2017. The problem is that in invoice there is missing of IMEI nunber of phone in invoice paper.Ihave raised may complain till now 3 months gone but no one help me amazon customer care gives me date by date but till now my issue is not solved.my registered email-sri.[protected]@gmail.com.Order Number[protected].kindly send them notice please.Without IMEI i cant claim warranty invoice photo i have send you can check their is missing of IMEI number.

Myself vishnu. I was purchased 2 health care products with rs.731 on 11.04.2018 but due to the mistaken of delivery address. Then i cancelled the product and amazon is sending me a message containing, the refund wil credit on 3 days. But still the amount will not credited in my account. This is a cheating from amazon. Now what will i do??? Need helpful

Regards
Vishnu

I have place the order no.[protected] on 27 dec-17 but stil i have not rcved the goods and refund also, i called on 4 jan-18 and talk to mr piyus, he assured me for refund. After that i talk on 9 jan-18 and today also with nilofer but i did not get any satisfy answer. You are making me fool, plz solve this problem immediatly otherwise i have to complaint in consumer court.

'thanks
Sanjeev

This is with regards to the return pickup done today by one of your agency,
By mistake the return packet contains 2 tshirt which aren't kept for pickup, as soon as we realise we tried call the pickup person a zillion times but he kept on cutting our calls and hasn't yet called back. We couldn't understand the reason of he doing so. Just to keep u informed on the unprofessional approach by your team. Need a call back on priority
Pickup agent details — [protected]
Pickup was from vashi (Navi mumbai)
Order#[protected]
Darshana kesaria.

Reagrds
Darshana kesaria.

Mein amazon.in par call or chat kar ke pu6utha mera refund keise melega amazon ke tarath se inform kiea tha ap apene bank account details add kijieto apka refund bank account mein mil jaye ga (11 january 2018 mein chat karke pu6a) amazon ke taraf se mail kia 15/01/2018 thak apka amount bank account mein miljayega lekin nehi mila 16/01/2018 amazon mein call kiato bola apka amount nehimilega upko company ke taraf sei galat information dia hein apka refund amazon kei gift card mein rehega. Ise pehle gift card amount bolatha 20 sal thak upuse karsakte hei lekin 16/01/2018 call mein bola up apka amount 1 saltak use karsakte hein.

We received the above room heater on january 1st, 2018 and on opening found the heater lamp broken and could not be put into use. Immediately we contacted your deliver boy and informed the status of product received and want to return. The delivery boy advised to call the customer care and ask for replacement and we did the same for replacement of item and the pack was picked up on 2nd january 2018 and this was confirmed by sms message to my phone no: [protected]. Till today we have not received any
Information from amazon when the heater get delivered to us. On checking
In net under the status says the replacement is ordered and waiting to get the replacement for delivery. I hope and request the amazon take it fast and deliver the item or cancel completely and return the money in case it can not be delivered by this week (Today 16/01.2018 11.34 am)

I had received an empty box in oct 2016 and i havent yet received my refund, the customer care person says investigating team will get in touch with me, but it has been over a year and nothing has happened. Below are the list of my communication regarding the same with amazon. They have not yet issued my refund. I am tired of calling them (I have called them over 25 times) i have also followed all their instructions, but no avail.

Keratherapy - keratin infused daily smoothing cream - 200ml/6.8ozkeratherapy - keratin infused daily smoothing cream - 200ml/6.8oz
Delivery estimate: 15 oct 2016 - 25 oct 2016
Delivery status: your order should have arrived by now
Carrier: booyahtracker

Order history
Claim # 1 - buyer appealed the decision
16 nov 2016
Claim # 1 - buyer claim denied
11 nov 2016
Claim # 1 - amazon emailed the seller
25 oct 2016
Claim # 1 - buyer claim confirmation sent
25 oct 2016
Claim # 1 - claim filed
25 oct 2016
Seller emailed buyer (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Seller emailed buyer (View)
25 oct 2016
Buyer emailed seller (View)
24 oct 2016
Seller emailed buyer (View)
24 oct 2016
Buyer emailed seller (View)
24 oct 2016
Seller emailed buyer (View)
17 oct 2016
Seller emailed buyer (View)
12 oct 2016
Seller emailed buyer (View)
6 oct 2016
Package 1 dispatched booyahtracker
6 oct 2016
Buyer emailed seller (View)
5 oct 2016
Seller emailed buyer (View)
5 oct 2016
Buyer emailed seller (View)
4 oct 2016
Original order[protected])
30 sep 2016

Hi, i had ordered for a[protected] for "oneplus 5 (Slate gray, 6gb ram + 64gb memory) on[protected]. Order number:[protected].
As per their promotion offer (https://www.amazon.in/b?node=[protected]), i should receive 1500rs as cashback to my bank account.

I havent received any cashback till today. After repeated complaints i've received gift card worth 1500rs which is not equivalent to 1500rs money. I request you to take up this case and help me in getting the money to my bank account.

1) refund received in wallet on 15 dec, requested money in my bank account on same day, executive said would refunded in my bank account. Bank details also provided. (2) on 29th dec. They said ill get it before 31st dec (3) on 2nd jan, gave me final date 15th jan. (4) on 15th jan: executive said deposit rs. 100 more, as there were two amount. Total should be 3105 to make transfer. (5) 15th jan deposited 100 in wallet and called again. Then i got shocking answers. It wont be transfer in my bank account. After a month, this is horrible. I don’t want to shop now. Please give my back

Order id[protected]
Returned 2 items for this order on 14th jan. Pick up tracking id[protected] and[protected], total amount rs 998.
Amazon executive gaurav is telling that they have not yet received the product and they can escalate only after 7-10 working days. This is pure harassment

Please help us in getting complete refund for these return items

I have order a stereo bluetooth speaker in the date of 29-12-17 from amazone. Expected delivery date is 4-1-18 (Tracking #:[protected]. But not delivered, i have wait 2 more days, no response from amazone. Then i can cancel the product and refund is credited with in 11 to 12 january 2018. But still not credit the amount of rs: 515 in my account. This is cheating from amazone. What can i do? Please do needful

Regard
Renjith

Refund reference number #hsbcn[protected] for rs.13, 099.0

I request you to please contact your bank customer service and provide the above number. I'm positive that they will be able to locate the funds and put in your account.

In any case, if the bank is unable to locate the charges with the reference number we assume that the bank serves might not be updated, you can then dispute the charges saying "refund not processed" once it is done bank will go back and check all the details and surely help you to process the funds to your account.

I had requested to return the product on jan 11. Still they disnt proccesed. I want my money this product is not at all satisfying
Worst product
I want refund
Please send the person to take my order back
Why are you such a long time to take my product back
I want the refund
Are trying to cheat customers by not refunding the money
Return the product and refund my money quickly