Amazon India Complaints & Reviews

I have received a damaged item from amazon. The item is not eligible for return as per amazon policy. But how they do this, packed/deliver a damage piece to customer and tell this is not eligible for return?

The order id :[protected]
Samsung galaxy a5 2015 hd+flexible & crowd tempered glass screen protector scratch guard by drax®
Total price is rs.239.54 which was paid in advance using credit card.

I want to return it but no one from amazon is responding.

Order no.[protected]
The delivery guy delivering aforementioned order refused to come to delivery address and had insolent behaviour on phone.
Delivery guy straight up rejected to come to the provided adress and was disrespectful to the customer.
Please inquire into matter further as this kind of behaviour from this big online shopping giant is unacceptable.

Dear sir/madam
I purchased lion dates(500g) afrom Amazon on 14 Jan 2018 but the product is too bad, Amazon executives assured they will refund immediately but till now money not refund, please take necessary actions and refund immediately.
Name : Ahamed saneer
Mob : [protected]
Order No:[protected]

I just placed an order on[protected] for honor 7x 4gb ram 64 gb rom order no. Is #[protected] and cancelled on[protected] after cancellation customer care executive told me now don't receive your item and just refuse that and we will refund you full ammount within 3-5 days. But when item came on 7-1-2018 amx i refused that but today it's 20 days but i didn't get my refund amount and whenever i call on customer care they say that we will refund with in 3-5 days. Plz refund my amount

Today, i've paid 500rs for amazon gift card on email id ana. Ndpr. Ak. As. H0.4.[protected]@gmail.com

Via debit card no. Ending with 41.

After sometime, i've got a mail that your account has been locked for reverification. My debit card has been charged 500rs. And i didn't receive gift card.

I did nothing wrong, kindly tell them to release my gift card as i'm a regular customer of amazon.

Please unblock my account & unhold my order. So that i can continue.

I placed prepaid orders more than 4 times on amazon india via amazon india app and made payments via amazon pay balance and amazon is promising to make ₹75 cashback on each order but i am still waiting for my amazon pay balance cashback into my amazon pay balance account. Regarding this issue i have made calls to amazon but it's representative unhelpful. Still my cashback isn't credited into my amazon pay balance account.

Purchased the speaker for nearly 12000 rupees and then received parcel with the seal broken and product most probably used. Contacted the custmer service asking for a refund and they said they their policy do not allow a refund. They said that they can only ridge which is unacceptable. The first time it was delivered in such condition so there is no guarantee that the second time it won't be in the same condition. Cannot risk 12000 rupees

I had ordered ticwatch 2 smart watch, 2 quantities and paid the full amount as requested on amazon application but the order was cancelled by seller after 6-7 hours of placing the order.
I had inquired about cancelling the order to amazon then they replied me that the product was out of stock after the placement of order but the same product is available on site from same seller by higher price. after that amazon is not taking responsibility about the issue and saying to contact the seller.
I have contacted the seller by mail but there is no reply from seller as well as amazon.

Dear team,
I have placed on order on 29 december 2017 on amazon.in for the product of grandse billing and inventory management software (Dvd) at a price of 2, 999/-. It was came to me on delivered 02-jan-2018. Return window was open till 13-jan-2018. But unfortunately i was not in town so i couldn't check by that time.
When i checked the cd in 2-3 different systems or pc. I was surprised to see there is nothing inside the cds. Supplier email id ([protected]@grandsell.in) is not working it is bouncing back and his contact number ([protected]) is ringing continuously but no response from that side.
My entire money is wasted now.

We had placed an order for dell inspiron 5567 core i3-6006u 6th gen/4gb/1tb/15.6"fhd/w10 (Silver) | b077n9qdy5 (5567i3new) through amazon portal on 15-dec-2017, but till date we have not received the product or refund for the same.

As per amazon commitment the order was supposed to be delivered on 18th dec 2017, if the product is delivered on 18th dec 2017, please let amazon team share the delivery proof.

Regards
Pradeep d

C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
This is your seller details who have promised to delivery my stuff within 30 december, 2017. I have ordered this product at 11 december, 2017.
But till now i didn't get my product. Even i have tried to contact seller but they didn't replay.
Not showing even any tracking details.
Order#[protected]
More than 1 month passed away.. Please help me. I know this is not the way how you dealing with customers. Please dont't prove me wrong.

I have purchased Sandisk Pen Drive on 11 May 2017 and within 3 months it has corrupted from that day I want to reach to amazon customer care via IVR but no option to tranfer call to agent to register the complain product.

Pen Drive is under 5 years warranty and not able to contact them. As per TRAI mandate agent transfer option should be there on IVR but not present.

I faced first time worst service from amazon in last 3 years.

I have bought a smartphone Motog5s plus from Amazon india on 25 October 2017. The problem is that in invoice there is missing of IMEI nunber of phone in invoice paper.Ihave raised may complain till now 3 months gone but no one help me amazon customer care gives me date by date but till now my issue is not solved.my registered email-sri.[protected]@gmail.com.Order Number[protected].kindly send them notice please.Without IMEI i cant claim warranty invoice photo i have send you can check their is missing of IMEI number.

Myself vishnu. I was purchased 2 health care products with rs.731 on 11.04.2018 but due to the mistaken of delivery address. Then i cancelled the product and amazon is sending me a message containing, the refund wil credit on 3 days. But still the amount will not credited in my account. This is a cheating from amazon. Now what will i do??? Need helpful

Regards
Vishnu

I have place the order no.[protected] on 27 dec-17 but stil i have not rcved the goods and refund also, i called on 4 jan-18 and talk to mr piyus, he assured me for refund. After that i talk on 9 jan-18 and today also with nilofer but i did not get any satisfy answer. You are making me fool, plz solve this problem immediatly otherwise i have to complaint in consumer court.

'thanks
Sanjeev

This is with regards to the return pickup done today by one of your agency,
By mistake the return packet contains 2 tshirt which aren't kept for pickup, as soon as we realise we tried call the pickup person a zillion times but he kept on cutting our calls and hasn't yet called back. We couldn't understand the reason of he doing so. Just to keep u informed on the unprofessional approach by your team. Need a call back on priority
Pickup agent details — [protected]
Pickup was from vashi (Navi mumbai)
Order#[protected]
Darshana kesaria.

Reagrds
Darshana kesaria.

Mein amazon.in par call or chat kar ke pu6utha mera refund keise melega amazon ke tarath se inform kiea tha ap apene bank account details add kijieto apka refund bank account mein mil jaye ga (11 january 2018 mein chat karke pu6a) amazon ke taraf se mail kia 15/01/2018 thak apka amount bank account mein miljayega lekin nehi mila 16/01/2018 amazon mein call kiato bola apka amount nehimilega upko company ke taraf sei galat information dia hein apka refund amazon kei gift card mein rehega. Ise pehle gift card amount bolatha 20 sal thak upuse karsakte hei lekin 16/01/2018 call mein bola up apka amount 1 saltak use karsakte hein.

We received the above room heater on january 1st, 2018 and on opening found the heater lamp broken and could not be put into use. Immediately we contacted your deliver boy and informed the status of product received and want to return. The delivery boy advised to call the customer care and ask for replacement and we did the same for replacement of item and the pack was picked up on 2nd january 2018 and this was confirmed by sms message to my phone no: [protected]. Till today we have not received any
Information from amazon when the heater get delivered to us. On checking
In net under the status says the replacement is ordered and waiting to get the replacement for delivery. I hope and request the amazon take it fast and deliver the item or cancel completely and return the money in case it can not be delivered by this week (Today 16/01.2018 11.34 am)

I had received an empty box in oct 2016 and i havent yet received my refund, the customer care person says investigating team will get in touch with me, but it has been over a year and nothing has happened. Below are the list of my communication regarding the same with amazon. They have not yet issued my refund. I am tired of calling them (I have called them over 25 times) i have also followed all their instructions, but no avail.

Keratherapy - keratin infused daily smoothing cream - 200ml/6.8ozkeratherapy - keratin infused daily smoothing cream - 200ml/6.8oz
Delivery estimate: 15 oct 2016 - 25 oct 2016
Delivery status: your order should have arrived by now
Carrier: booyahtracker

Order history
Claim # 1 - buyer appealed the decision
16 nov 2016
Claim # 1 - buyer claim denied
11 nov 2016
Claim # 1 - amazon emailed the seller
25 oct 2016
Claim # 1 - buyer claim confirmation sent
25 oct 2016
Claim # 1 - claim filed
25 oct 2016
Seller emailed buyer (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Seller emailed buyer (View)
25 oct 2016
Buyer emailed seller (View)
24 oct 2016
Seller emailed buyer (View)
24 oct 2016
Buyer emailed seller (View)
24 oct 2016
Seller emailed buyer (View)
17 oct 2016
Seller emailed buyer (View)
12 oct 2016
Seller emailed buyer (View)
6 oct 2016
Package 1 dispatched booyahtracker
6 oct 2016
Buyer emailed seller (View)
5 oct 2016
Seller emailed buyer (View)
5 oct 2016
Buyer emailed seller (View)
4 oct 2016
Original order[protected])
30 sep 2016

Hi, i had ordered for a[protected] for "oneplus 5 (Slate gray, 6gb ram + 64gb memory) on[protected]. Order number:[protected].
As per their promotion offer (https://www.amazon.in/b?node=[protected]), i should receive 1500rs as cashback to my bank account.

I havent received any cashback till today. After repeated complaints i've received gift card worth 1500rs which is not equivalent to 1500rs money. I request you to take up this case and help me in getting the money to my bank account.