Amazon India Complaints & Reviews

I have bought a smartphone Motog5s plus from Amazon india on 25 October 2017. The problem is that in invoice there is missing of IMEI nunber of phone in invoice paper.Ihave raised may complain till now 3 months gone but no one help me amazon customer care gives me date by date but till now my issue is not solved.my registered email-sri.[protected]@gmail.com.Order Number[protected].kindly send them notice please.Without IMEI i cant claim warranty invoice photo i have send you can check their is missing of IMEI number.

Myself vishnu. I was purchased 2 health care products with rs.731 on 11.04.2018 but due to the mistaken of delivery address. Then i cancelled the product and amazon is sending me a message containing, the refund wil credit on 3 days. But still the amount will not credited in my account. This is a cheating from amazon. Now what will i do??? Need helpful

Regards
Vishnu

I have place the order no.[protected] on 27 dec-17 but stil i have not rcved the goods and refund also, i called on 4 jan-18 and talk to mr piyus, he assured me for refund. After that i talk on 9 jan-18 and today also with nilofer but i did not get any satisfy answer. You are making me fool, plz solve this problem immediatly otherwise i have to complaint in consumer court.

'thanks
Sanjeev

This is with regards to the return pickup done today by one of your agency,
By mistake the return packet contains 2 tshirt which aren't kept for pickup, as soon as we realise we tried call the pickup person a zillion times but he kept on cutting our calls and hasn't yet called back. We couldn't understand the reason of he doing so. Just to keep u informed on the unprofessional approach by your team. Need a call back on priority
Pickup agent details — [protected]
Pickup was from vashi (Navi mumbai)
Order#[protected]
Darshana kesaria.

Reagrds
Darshana kesaria.

Mein amazon.in par call or chat kar ke pu6utha mera refund keise melega amazon ke tarath se inform kiea tha ap apene bank account details add kijieto apka refund bank account mein mil jaye ga (11 january 2018 mein chat karke pu6a) amazon ke taraf se mail kia 15/01/2018 thak apka amount bank account mein miljayega lekin nehi mila 16/01/2018 amazon mein call kiato bola apka amount nehimilega upko company ke taraf sei galat information dia hein apka refund amazon kei gift card mein rehega. Ise pehle gift card amount bolatha 20 sal thak upuse karsakte hei lekin 16/01/2018 call mein bola up apka amount 1 saltak use karsakte hein.

We received the above room heater on january 1st, 2018 and on opening found the heater lamp broken and could not be put into use. Immediately we contacted your deliver boy and informed the status of product received and want to return. The delivery boy advised to call the customer care and ask for replacement and we did the same for replacement of item and the pack was picked up on 2nd january 2018 and this was confirmed by sms message to my phone no: [protected]. Till today we have not received any
Information from amazon when the heater get delivered to us. On checking
In net under the status says the replacement is ordered and waiting to get the replacement for delivery. I hope and request the amazon take it fast and deliver the item or cancel completely and return the money in case it can not be delivered by this week (Today 16/01.2018 11.34 am)

I had received an empty box in oct 2016 and i havent yet received my refund, the customer care person says investigating team will get in touch with me, but it has been over a year and nothing has happened. Below are the list of my communication regarding the same with amazon. They have not yet issued my refund. I am tired of calling them (I have called them over 25 times) i have also followed all their instructions, but no avail.

Keratherapy - keratin infused daily smoothing cream - 200ml/6.8ozkeratherapy - keratin infused daily smoothing cream - 200ml/6.8oz
Delivery estimate: 15 oct 2016 - 25 oct 2016
Delivery status: your order should have arrived by now
Carrier: booyahtracker

Order history
Claim # 1 - buyer appealed the decision
16 nov 2016
Claim # 1 - buyer claim denied
11 nov 2016
Claim # 1 - amazon emailed the seller
25 oct 2016
Claim # 1 - buyer claim confirmation sent
25 oct 2016
Claim # 1 - claim filed
25 oct 2016
Seller emailed buyer (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Buyer emailed seller (View)
25 oct 2016
Seller emailed buyer (View)
25 oct 2016
Buyer emailed seller (View)
24 oct 2016
Seller emailed buyer (View)
24 oct 2016
Buyer emailed seller (View)
24 oct 2016
Seller emailed buyer (View)
17 oct 2016
Seller emailed buyer (View)
12 oct 2016
Seller emailed buyer (View)
6 oct 2016
Package 1 dispatched booyahtracker
6 oct 2016
Buyer emailed seller (View)
5 oct 2016
Seller emailed buyer (View)
5 oct 2016
Buyer emailed seller (View)
4 oct 2016
Original order[protected])
30 sep 2016

Hi, i had ordered for a[protected] for "oneplus 5 (Slate gray, 6gb ram + 64gb memory) on[protected]. Order number:[protected].
As per their promotion offer (https://www.amazon.in/b?node=[protected]), i should receive 1500rs as cashback to my bank account.

I havent received any cashback till today. After repeated complaints i've received gift card worth 1500rs which is not equivalent to 1500rs money. I request you to take up this case and help me in getting the money to my bank account.

1) refund received in wallet on 15 dec, requested money in my bank account on same day, executive said would refunded in my bank account. Bank details also provided. (2) on 29th dec. They said ill get it before 31st dec (3) on 2nd jan, gave me final date 15th jan. (4) on 15th jan: executive said deposit rs. 100 more, as there were two amount. Total should be 3105 to make transfer. (5) 15th jan deposited 100 in wallet and called again. Then i got shocking answers. It wont be transfer in my bank account. After a month, this is horrible. I don’t want to shop now. Please give my back

Order id[protected]
Returned 2 items for this order on 14th jan. Pick up tracking id[protected] and[protected], total amount rs 998.
Amazon executive gaurav is telling that they have not yet received the product and they can escalate only after 7-10 working days. This is pure harassment

Please help us in getting complete refund for these return items

I have order a stereo bluetooth speaker in the date of 29-12-17 from amazone. Expected delivery date is 4-1-18 (Tracking #:[protected]. But not delivered, i have wait 2 more days, no response from amazone. Then i can cancel the product and refund is credited with in 11 to 12 january 2018. But still not credit the amount of rs: 515 in my account. This is cheating from amazone. What can i do? Please do needful

Regard
Renjith

Refund reference number #hsbcn[protected] for rs.13, 099.0

I request you to please contact your bank customer service and provide the above number. I'm positive that they will be able to locate the funds and put in your account.

In any case, if the bank is unable to locate the charges with the reference number we assume that the bank serves might not be updated, you can then dispute the charges saying "refund not processed" once it is done bank will go back and check all the details and surely help you to process the funds to your account.

I had requested to return the product on jan 11. Still they disnt proccesed. I want my money this product is not at all satisfying
Worst product
I want refund
Please send the person to take my order back
Why are you such a long time to take my product back
I want the refund
Are trying to cheat customers by not refunding the money
Return the product and refund my money quickly

As i'm your valuable customer and frequent buyer.
Mobile number [protected]
L ordered product but i received completely different product so i requested a return and customer care said the product will be picked up on next day. But no one came for the pickup so when i called the customer service they said it that the pickup will be initiated on next day but no one came. I have called many times but they say next day it will be picked up but every time i got unexpected response. I called 6-7 times for pickup and than on 5th pickup product picked by pickup executive. Pickup boy was also satisfied by the returned product. He also called amazon service executive at the time of return pick up. Amazon service executive was also satisfied with that product. Amazon customer care executive name was aniket thats pickup boy told me this.
After confirmation from amazon service executive, l have returned the product.
And now they even blocked my account. Many refund already pending and also can't able to order new products. I'm facing many problems after all this # action.

Wow, whats terrible service amazon are offering. This is really cannot be expected from amazon. Kindly refund me as soon as possible and unblock my number i have also amazon pay balance.
It's a shame that amazon's standard have gone down that your customer care people are not able to resolve such simple issue.. (Lt is amazon. I had a much higher expectations from it).

Hi

I am akshay gaikwad, im prime user and email id is [protected]@gmail.com,
Kindly unlock my account urgently.
Its lock cos in my office some one is trying to buy some product on amazon without my permission, after that when i got orders mail that time i try to login for changing the password that time i got error to my account is locked.
I sent many mails to amazon [ [protected]@amazon.in, [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.com] for unlocked my account.
They want card details and i don't know cos i dont have that details,
So i also send amazon to my original debit card details with my bank account statement after that sill my account is locked.

Please unlock my account i want use this account to buy more products and i also forgot to get or save my iphone se bill that's why i need this account back.

Thanks & regards
Akshay gaikwad
[protected]

I purchased moto g 5s plus on 26-nov-2017. After 20 days i found there is one big internal problem in phone is that when i call someone and speak on loudspeaker reciever does not get any voice. Another problem is that there is some noise during call when talk with hand free. I went to customer care service centre of motorola in indore but they had server problem so they didnt register my complain. After 2, 3 visit i heard same thing server problem. Now i am unable to do anything. My order number was[protected]. My invoice number is bom3-86420 now i want to sue amazon and moto g company. I feel like cheated.

Dear Sir I have order a phone which is reached sonipat on 10 Jan but they didn't deliver my package.They send me a message that my address is not complete. Than I correct my address but again the send me same msg. They didn't try to deliver. My tracking ID is[protected]. I matter is not sorted out I will go for consumer court.

Baniakidukan

Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
This is your seller details who have promised to delivery my stuff within 30 december, 2017. I have ordered this product at 11 december, 2017.
But till now i didn't get my product. Even i have tried to contact seller but they didn't replay.
Not showing even any tracking details.
Order#[protected]
More than 1 month passed away.. Please help me. I know this is not the way how you dealing with customers. Please dont't prove me wrong.

Dear sir,

I had did shopping for my family from amazon online services and they had dispatched the item via ecom express.

Now the situation is delivery department from ecom is harassing all customers they are not attempting delivery attempts to deliver the item at door step, despite they are calling customers at their convenient time and calling the customers and pick their item and if customers are unable to visit them they are updating delivery attempted but customer was out of station.

I am living in kolkata, previously i have ordered supporting stick for my senior citizen father but they have not delivered this to my door step and the item was returned to flipkart.

Now again same situation is arising for my present order, and on telephonic conversation they said they will not deliver the item at designated location, and they requested send someone to pick their item because ecom department is not paying for their petrol expenses to the delivery agents.

I request the authority to take the necessary steps.

Thanking you.

Best regards
Vikash kumar pandey

I have subscribed for various products via amazon at regulars of time.
For january monthl3 items were 1) pediasure 750gm 2) ariel matic 2 kg 3) harpic bathroom cleaner 1 lt.
Concerns:
1) the money was auto debited from my amazon pay account without my consent.
2) all the 3 items are undelivered stating "delayed due to damage".. How all 3 items that came in 3 different couriers got damaged at the same time. And mainly, the same incident happened with me in december. And in the end company asked me to put the order again and they said they will refund my debited amount, but i haven't got any refund till date.. Why??? Snapshot is attached for your reference.