Amazon India Complaints & Reviews

Worst service experience.. When you order one day delivery. But if you ask to change delivery address then recommendation is cancel the order. Fair. Representative says refund will be processed within 24 hours and then reorder, ok fine. But now spin, on email rule is only when they receive back the package, refund will be processed. And now delivery back is not their priority. So package in courier can reach any time by 5th jan 2018. Double standards and misleading advice.. Refund kept on hold though package not even delivered. Refund status shows package is returned to supplier.

This is regarding my order no:[protected] product name "nokia 6 (Matte black, 32gb)" which is a replacement product.
I am facing network issue in my replacement phone, so i raise my concern and they were ready to refund it, they have scheduled 3 pick up but imei number is not matching because they have my old nokia 6 imei number so i contacted customer care they told they are sorry for that and they will schedule another pick up so i have following queries:

1. Why they are giving my old nokia 6 imei number to the delivery guy even after raising my concern for 3 times.

2. I asked delivery guy to talk to customer care but they won't talk they will simply leave.

3. Why they have cancel my return request even if customer care is working on that request.

3. Is it intentional just to frustrate me so that i cancel my return request and use the same defective product.
Please help me on this, 15000 is a big amount for me and i won't simply let it go.

On 23rd december 2017, my xiomi redmi note 3 mobile handset has been stolen in bus. I purchased it from amazon.in. So i generated the invoice from my orders to get the imei no, so that i can lodge a complaint against my lost handset, but the invoice, generated from amazon orders was not having the imei no printed over there. And the box of the phone was not also found at my place, even i visited mi store where i had visited in the month of september to repair my mobile, if they can provide the imei no, but they couldn't. So i contacted amazon customer service so that they can re print the bill from the seller's register log, where i can find the imei no, but everyone from amazon told & assured that you will get by 24-48 hrs time. Again after not getting any response from seller as well as amazon, i tried to connect them & explained all these things again & again, but no one was taking the responsibility to provide the imei no. Only the thing they are telling that you will receive the same within another 24 hrs. But even after contacting amazon again & again they asked to wait & time is becoming elongated.

Now as don't have any record of the imei no, i couldn't lodge the complaint/gd to police regarding the theft. So i am contacting again & again to amazon as well as seller, but no body is providing me the imei no, even seller is not picking up my calls. Every time amazon personnels are assuring me that "you will get the details within 1-2 days", but now again when i contacted them, they are saying thatit will take another 5-6 days, we are working on it, we don't have any option to provide you the imei no from our system.

Now my question is that if any seller is selling any mobile handset, how can they provide the invoice without the proper details? Isn't there any restriction/any mandatory rule to provide the details properly? Now after awaiting of 5-6 days from the day i lost my phone, i am understanding from their actions that they are not at-all able to provide the details about the sold item.

Even when i am writing mails to them, they are going through my mails & asking to provide the screenshot of the phone & imei no to escalate the issue. How pathetic!!!

Initially they contacted a wrong seller to get the imei no., when i saw the seller name from their mail communications, then i informed amazon team to contact the right seller of the handset.

So its my humble request,
Please help me if possible to get the imei no so that i can lodge the complaint to police/gd against my stolen handset & based on that only i would get the new sim cards from the network providers against my lost sim cards. Now i am not getting any access to any of my accounts because of the unavailability of the phone no. S.

I have ordered one plus 5 limited addition mobile from amazon it got delivered on19th dec 17 everything in the box was intact only mobile was not there i have complained that to amazon they send me an mail stating we will investigate and it will get completed by 27th dec but still no resolution from them again i have send the chaser now they are saying investigation will be completed by 4th jan 2018 the price of the mobile is 39k this is such a big amount and the reply what i am getting from amazon is very unprofessional

Ecommerce giant amazon give such type of service is very disappointing it's a total mental harassment from amazon

Please gave a look into it on priority

Order no[protected]
Mobile no : [protected]

Maine ek pendrive 32 gb sandisk compony ki amazone se order ki thi 28 dec 2017 ko lrkin aaj 29 dec ko mera order bina koi reason ke cancel kar diya gaya. Fir jab maine kuch der pehle amazone ko call kiya to kaha gaya ki seller ke pass stock nahi tha.
Main ye amazone se poochna chahta hu ki ye mere saath same case 2nd time hai isse pehle bhi mera order aise hi calcel kiya tha or aaj bhi same issue

Agar seller ke pass stock me nahi tha to mera order liya kyo mere account se paisa kat liya fir order calcel karke wapis kar diya nuksan kiska hua or fayda kiska mere jaise kai customers ke saath aisa hi hota hoga fayda compony ka hota or nuksan customer ka iske baad amazone customer care wale same price me naya order nahi lete or seller ki galti bolke customer se sorry bolte hai sorry bolne se kya hoga nuksan to customer ka hua na.
Agar aisa ho raha hai to customer ko aap same price me naya order dena chahiye customer amazone se chize kharidta hai na ki seller se hum amazone se chize kharidte hai amazone pe bharosa karte haj or amazone se order karte hai saman fir seller se hume kya lena bataiye id to humne amzaone me banai hai to hum koi bhi saman amazone se lete hai to seller koi bhi ho hume saman se or amazone se matlab hai.

Mera amezone se yahi kehna hai ki plz aise na kare har customer ka dhyan rakhiye amazone bohot badi compony hai aise kitne customer ke saath hota hoga har customer ko uska order same price me available karwaye chahe order kisi bhi hand se cancel hua ho

Lekin amazone ne 2nd time aisa kiya hai main sabse yahi kehna chahunga har customer ko bolne ka adhikar hai ke uske saath aisa na ho or main aage se koi bhi deal nahi karunga amazone se dhanyawaad...

Order id#[protected]

I purchased one morphy richard room heater which cost me 3645 inr on 9th december from amazon.in, i paid through my debit card but i cancelled the product on the way and my order id[protected] and i got the cancellation message. They told me that the refund is iniated on 16th dec and will credited to your bank account on 21th dec but till date no refund is credited they told me call bank customer care. I called them and they told to visit the branch already and then i personally visit the branch more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#: 255379) and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer and it feels me that i got trapped.
Name : rishav kedia
Refund reference number : 255379

I have ordered adidas superstar unisex white sneaker - (Uk 4.5) pair on 14 dec 2017 and till now i've not receive my product... But in my account tracking showing of the product was dispatched on my address on 20th dec 2017... I was expected to get the delivery on 26th december but i have not got any delivery from amazon... I've already made payment on 14th dec 2017 on the time of order... I am waiting for revert for my product to deliver from amazon.in... I have spoken to customer care mr. Sadiq regarding such issue... He asked me to hold such issue till 28th dec 2017... After given complaint on toll free number on 26th dec morning... Amazon kindly confirm my delivery as soon as possible or refund my money back.

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 3799 rupees was successfully processed on 4th december 2017 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
The refund credit was supposed to reflect in my account till 8th december but no refund has been processed till now. The branch's manager is not helping and instead he is telling us we don't know anything about this we can't help you.. And when i call bank's customer care they tell me to visit branch and i have visited branch for more than 4 times and no help has been provided till yet

Sir,
I bought a timex intelligent quartz chronograph black dial watch - t2n699 on 24tg sept 2017. The piece i received on 28th sept 2017 was a defected piece so i returned the product immediately the next day.

The return was scheduled on 29th sept 2017 from the pick up point the qubix, blueridge sez with id[protected].
The item was sold by timex world garuda mall (Bangalore).
It is now that i noted that emis are still being deducted from my account. Thought i don't posses the watch.

Kindly provide me with the amount or else i will have to raise a complain in consumer court.

I puchased aurochem anaboom anti hair... Fall spray. Lakme eye liner, lakme radiance complexion compact, jewels oxidized silver dangle... I cancelled and i called customer care and told to cancel hair gel also because its got delivered... They told they will cancel and refund.. I didn't got my money back.. Please do need full... Your customer care is not useful and you peoples are not responding user compalints and not giving refund..

I ordered moto g5 s plus through amazon in exchange offer. I gave my old samsung note 5 in exchange. But the delivery person after delivering my order came back to my home after 2 hours saying that you gave wrong phone and forcefully took my new phone from my sister. He gave no documents also. Used abusive language to my sister. When i contacted customer care they said they will investigate. Since last 8 days they are investigating. I have not received my old phone also samsung note 5 nor my new phone moto g5 s plus. Also amazon has kept my money with them. Amazon is just fooling customers. Doing fake adds on tv.

I ordered nikon camera from amazon.in. There is one freebies is missing in the package. I spoke with amazon.in customer representatives hundred of times but they are not holding any responsibility and asked me to talk to the manufactures. I did and they are also not holding any responsibilities and moreover they mentioned that amazon.in is not the authorized dealer (Which is true).

Since the product is amazon verified, so i believed that it is amazon.in responsibility to deliver the missing product and not to escape from it. This is very shameful behavior. Being such a big firm such unethical behavior is not acceptable.

I am highly disappointed and also escalated this issue but amazon.in still didn't hold this as their responsibility and again asked me to contact manufactures.

Below are the order details:
Order: nikon d3300 24.2mp digital slr (Black) + af-p dx nikkor 18-55mm f/3.5-5.6g vr lens + af-p dx nikkor 70-300mm f/4.5-6.3g ed vr lens + memory card (16 gb) + camera bag | b01lyq9fre (B01lyq9fre) hsn:8525
Order number:[protected]
Order date:12.12.2017

I have order Lotto Shoe pair on 22nd Dec 2017 and till now i not receive my product...But in my account traking showing product was delivered with my signature on my address on 25th Dec 2017...On that day i have an holiday...I have not got any delivery from amazon...i already made payment on 22nd Dec 2017 on the time of order...I am wating for revert for my product to deliver from Amazon.in...I have spoken to Customer Care Pradeep Pandey regarding such issue...he asking me to hold such issue till 29th Dec 2017... after given complaint on toll free number on 25th Dec evening...Amazon kindly confirm me when i will get my product...My registered number is [protected]...

Thanks & regards,
Ganesh P Singh
[protected]

Dear Sir,

I have placed a 2 nos 0f 78A HP original toner on 26th November 2018 but till date i am not getting toner or any information regarding this.So please cancel the order and refund my full amount to my original payment method.

Pls do the needful.

Regds

Kannan.K
Port Blair
Mob:-[protected]

They are notrefunding me my precious hardly raened money despite talking to them soo many times and not telling me the right thing to do in the case of any order
They do not provide there customer proper ways to trwat them and will soon lost them in future
My money has been pending from last one year and not till date i have got it

Kindlu refund me my money soon and they are sending me a mail today like this
We have closed this claim because the a-to-z guarantee does not cover the problem that you reported.

The seller does not have to accept a return because the return time frame has passed. Although we understand your position, our a-to-z guarantee does not supplement or replace a seller’s return policy.
To learn more about coverage, visit the a-to-z guarantee help page (www.amazon.in/help/atoz). to learn more about our return policies, visit our return policy help page (www.amazon.in/gp/help/customer/display.html?nodeId=[protected].

— order number:[protected]
— claim date: 29/12/2016

Sincerely,
Bhanu singh

I have been charged $16.23 on 12/25/2017 for an unknown charge and have not been provided any type of invoice or a number to cancel this unauthorized charge. Please reverse the charge as soon as possible. I have no idea what this charge is for and i did not give permission for this charge to exist. I don't have a product or have not received any record of what this is for.

Requested sir,
Iam edwin abraham. G i unable to login of ikya portal. My id is a273586
Job location delivery associated in amazon in chennai. I don't know my user name and password. Plz help me login of our id because i want salary slip, i got my pf, esic, & medical insurance numbers. Please as soon as posible.

Regards
Edwin abraham. G
([protected]@gmail.com)

Hi team,,

Today i suppose to receive my parcel but could not get due to delivery boy. I called to courier boy to come at my address which my mention while place the order, but he did not came. He told me to come 1 km far from my address. I am mentioning the contact n courier company details below —
Courier name - ranbow service
Contact-[protected], [protected].
I dont know how u guys handling your courier relations only cause of this we have to suffer. I need some serious action on this or else i will put complain in cousumer court.
If i gave my address then he has to come at my address... N this is surprise thing he switched off his mobile, it seems like all customers are dumb...

I have ordered for rs.10, 000 gift cards on 10-nov-17 (Order#[protected]. I havent got my gift cards so requested to refund my money to order gift cards again. I informed same to customer care. After few days, refund of money is made to amazon pay balance but i was unable to place order for gift cards. After couple of requests, finally amazon team agreed to transfer funds to my citibank account on 11th dec but till now amount is not refunded. Many request were made, no proper response

Hi all, i am very much disappointed with the set i received, i purchased it in last week of september 2017, and since this first week of december 2017 its getting so much pain, i don’t know i have not downloaded much of apps, not even 1 mp3 or video songs, then too its getting freeze while using simply, i am also unable to pick up the call at one go, and once i press power button, then call gets disconnected.
Please amazon, if you can do something with my handset. As this is just 2 months and i am not supposed to get soo many issues.

I have tried doing below steps:
1. Reset all setting &
2. Alsotried reset all settings and erase data.

But nothing happened.