Amazon India Complaints & Reviews

This is regarding the order i had ordered from amazon with order id order#[protected], i had ordered an utensils rack but to my surprise, i received an entirely different order which is not acceptable. What is this happening in amazon services??? Cant they verify what is ordered by customer and what is being shipped to the customer? Please call me immediately on my no [protected] to get this sorted out asap.

Dear Sir,
I am writing this email after sending so many emails to Amazon about a fraud with regards to my refund which they didnt honor. I ordered a Redmi 4 on 06.10.2017 against the ORDER NUMBER:[protected] INVOICE NUMBER: HYD8-11195 ORDER DATE: 06.10.2017 INVOICE DETAILS: TG-HYD[protected]
INVOICE DATE: 06.10.2017 and paid a cash of Rs. 9499/- on delivery but as the i complained that the mobile was not detecting the charger, i was asked to return the mobile and offered an exchange, which i agreed and returned the mobile after few days. The shipment slip is attached herewith.

I was sent a replacement mobile under the Order Number:[protected] Invoice Number: BOM4-48453 Order Date: 16.10.2017 Invoice Details: MH-BOM[protected] which i received on 26.10.2017. But as the mobile had heating issues, i called up the customer service and an engineer was sent to check the same and he gave me a service report on 07.11.2017 and approved the mobile for refund. (The service call report is also attached herewith).
On 08.11.2017, the mobile was collected by an agent Mr. Pradip Yadav, who signed and gave me in writing with his mobile no. that he is collecting it from me, as he didnt have the acknowledgement. (I have attached his confirmation letter as well for your reference alongwith his colleague who came in to pickup)

I have been following up since then about the refund ever since, but after a month i was informed that since the mobile was not there inside the box, i cant get a refund.
I called up and spoke to Mr. Pradip Yadav, the pick up guy from the distribution center M/s. BOM-T, Akruli Industrial Estate, Shop no. 4, Kandivali East, Mumbai about the same and he said, it was collected an handed over at the BOM-T office and also sent me a screenshot of it which is also attached herewith.

His manager Mr. Raja Nadar (Mob [protected]) said we collected it and sent it across to the warehouse in Hyderabad and that our job is over. I have sent the recording of both the conversation to one of the amazon advisor, Mr. Nilesh and attaching the same again.
Having said all this, now i got to hear a completely new story from your end that i never paid for the mobile and hence there is no question of a refund.
I never expected this from AMAZON company to stoop so low.

How is it possible that i will be sent a mobile on 06.10.2017, let me use it for a week, approve a refund, deliver a replacement and approve the second time exchange, ALL OF THIS WITHOUT COLLECTING A SINGLE PENNY????? ITS PROVED NOW HOW THE BUSINESS IS RUN AND WHATS THEIR BUSINESS ETHICS.

For my surprise, i do not see the order i placed earlier and your advisor Nilesh informing me that the original order was not placed at all so no question of a replacement. I am now completely convinced that someone inside thecompany is very smartly manipulating with the system and fooling and cheating your loyal customers without a slightest hint or everyone pretty much are involved in this loot. My mobile was blocked from receiving calls, the first order details were removed as informed by your advisor Mr. Nilesh and i am being taken for a royal ride.

Please find here attached all the documentary proofs for this and humbly request you to kindly look into this and help me in this regard.

I Booked Lenovo Vibe K5 through Amazon on 07.12.2017 Paid Rs.7850 through HDFC Bank Prior to the Delivery, Received the Mobile on 12.012.2017.I was shocked to see the Price of the Product is Rs.7499 .

Amazon Sold the Prodcut More than a MRP. I complained to Amazon Customer service through Phone, Chat & Email.I requested to refund my full amount &Take back the Phone.Amazon Agreed to collect the phone and Refund my Money.Today they refused to refund my hard Earn Money.IT IS A DAY ROBBERY BY AMAZON.

I bought milton thermosteel flask from amazon.in it was delivered on 18 august... As it is not serving the purpose coz it cannot keep hot soup, water or any liquid warm till 24 hours. With in 3 hours liquid comes to normal temperature.. Kindly replace it.. Or fix it.. Even i have complaint to milton as well. But they dint support for this either. I have registered complaint on [protected]@hamiltonindia.in. My amazon.in order #[protected]. This product generally have one year warranty. I want amazon people to contact with milton and convey my problem to them, as they are not replying on their toll free number and mails too.

They did not responded my query and disconnected the chat within 30 seconds by saying idle for 2 minutes and the product was returned earlier and did not received my refund. Really need my refund. Please help me.

And abruptly disconnected my chat session also.
So you are authorised to disconnect the chat. But not for compensation?
Isha:devaraj we are not authorized to disconnect the chat.
Devaraj since you are asking same thing again and again i might have to disconnect this chat from my end.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, i'll need to disconnect this chat. We hope to see you again soon!
Isha from amazon.in has left the conversation.

Hi, i have purchase some goods from amazon and i returned it as they were very low quality material in month of oct 2017. Then i requested amazon to transfer that amount to my bank account.
Amazon said within 7-10 days you will get amount. However, even after 2 and half months i have not received my amount into my bank account, even after sending thousand mails still getting same answer that, within 7-10 days you will get amount into your bank account.

Amazon fooling their customers and uses customers money. This is ridiculous. Shame on you amazon.

I placed and order and cancelled the same with amazon on 1st dec and they mentioned that refund is processed on 3rd dec. However the amount is not credited into my bank account till now. After enquiring with citibank they are asking me arn number which amazon is not able to provide.

I am continuously following up with amazon and citibank on this and really pissed off by the same reply i get every time. Is there a way to get it resolved?

Please resolve it at the earliest.

Thanks

Last month on 27th november, i paid to money for amazon prime membership rupees of rs.999. Then same day i cancelled that membership and they told send for money in my account, they are giving to reference number also, but till now i am not received that money. So i mention below my details kindly resolve this problem. Your side giving reference number is my debit reference no. I attached below details.

Name: r. Raja
Ac:[protected]
Branch: kilkattalai (Chennai)
Amount refund reference no:[protected]Amazon giving)
Transaction id: dqu3uqfag49was

Customer harassment : i booked sandisk ultra dual 64gb usb 3.0 otg pen drive (Gold) 2 times and after some time of booking, my order is canceled. May be less price. But it is not customer fault. If you are not have products on providing rates then why u offer it and why order confirmed, and now once you confirmed my order its your responsibility to execute my order weather its in loss because i accepted what you offer.
Or i am going to known the consumer cort.

I have a purchase to new mobile in nov 2017 is my order no is [#][protected] but i am back to amazon to refund my amount to this mobile phone but not refund this amount i am call to many times of customer care but not response to amazon please help me sir to refund my amount 6999 rupees to mobile and amount of speed-post fare 117 rupees. I am sending to the speed-post slips attach this. Thanks mukesh dogra +91-[protected]

Amazon is such a theft & fraud that they are not refinding my amount 1573 i placed order on 8th Nov and was not delivered i have called them 20+times & Mailed them they give only ans is we have raise A-Z complaint yoj will get the refund in 3-5days but they are not refunding from past 30"days order no[protected]

They are not refunding the amount

I am feed up from your service. You are having worst service. I send you a mail daily regarding the same issue and you people just making me fool by providing same information that you have to arrange return yourself. I am creating a daily pickup request but no one came to collect package and i am frustrated now. I am going to post all these conversation on social media that how you people making fool of customers. When i ordered then it's your responsibility to deliver item properly and if the item is damaged then it should be your responsibility to return or compensate with customer rather then sending so many mails. Please deliver my other product and same time you get the old product back.

The parcel arrived two days before the mentioned time. The delivery boy did not call before arriving at home. I wasn't at home and family member at home was not ready with the cash.
The delivery boy called and started shouting and threatening me that i should come back to home and collect parcel now or he would cancel it. I told him to come next day as i was out of town on that day.
He refused for even 2nd attempt.
Harassment by delivery boy is not acceptable. Please see to this behaviour.
Delivery boy's phone number [protected]

"refund not processed" i have an account on united bank of india, dumdum branch...in this account amazon online shopping chanel added a 10, 999rupees refund on 15th of november'17... But i dont get any kind of rupees... So pls help me to get my full refund money... Here a referense number which was given by amazon... That is =[protected]... So pls give me money on my bank account as early as possible bcs i am really worried about my refund money,, my account no=[protected]

Order id:[protected]

Amazon sold me a lenovo tab without any manufacturer warranty inspite of claiming that the product has a 1 year manufacturer warranty. I have been calling them since last three months to resolve my issue. First you sold me a product without any warranty which i didn't know at the time of purchasing. Then it stopped working in 3 months. Now when i am contacting you guys over the phone, you are just telling me one thing - 'we will get back to you soon'. Its been over 3 months now that i have waiting for you to resolve my issue. Instead of trusting flipkart, i bought my tab from amazon simply because i thought amazon was a real company with customer friendly services. How much i regret trusting you guys. Amazon is a fraud company. Please stay away from amazon. Call me immediately on [protected] to talk to me. Find the bill of the tab that i bought from you in the attachment.

I had ordered 1 one plus 5 t mobile on amazon and prepaid for said order.
Order number was :[protected]. The said product was sent through courier service e com express. Oon the day of delivery, the delivery boy couldnt deliver the product as there was some otp for their courier delivery sytem which was to be sent on my mobile number. Since the number mentioned on amazon shipping address was old one and not working, otp was not getting generated and as such courier service didnt deliver the product. On contacting amazon customer care and officials, it was confirmed that my new number was updated, but still i was not getting any otp. At last since i was not getting the product and non delivery on part of e com express, i had to cancel the order. Since there was no option online for cancelling the order, i had to put an telecom request for order cancellation and refund. I was assured of order cancellation nad refund telephonically as wellas in mail 3 days ago. However on checking amazon website and e com express, it was confirmed that order is yet to be cancelled and hence no refund has been made. I have lodged many complaints with amazon customer care, but to no avail.

E com express tracking id is :[protected].

Make a call to amazon customer support regarding my recent refund and they said it will take 14 days to refund your amount and its their policy. And they kidding me like anything they did provided the proper customer support. When i asked any question or query they replying like "hmm" "ah" and just one word answer this is the way they talk to customer? I asked to transfer the call to someone and they refused that. Please help me i need my refund. My email [protected]@gmail.com. Worst service from amazon

My name is jones aarthi. My bank is indian bank in mangadu. I am purchased cell sonata digital watch rs. 449 from amazon india. Date 30.11.2017 by rupay debit card. But some reason i cancel that watch on 30.11.2017 amazon issue a refund rs.499. But till this date i not return my refund in my bank accounts. My order in amazon is #[protected] again i call amazon customer care no is.[protected]. Pls help us. Reference number :ref#[protected]. But till i check my bank statement till date i am not received my refund rs.449. I attached my current bank statement. So kindly provide a immediate proper solution.

I suram seetharamaiah purchased a psychology dictionary on 16th november-2017 through on line payment rs.928/-. Today is 12th december. Allmost 26 days over till i didnt recieved that dictionary. I have second year exams on m sc psychology' so that i need this dictionary immidiatly. Without psychology dictionary i can't understand the psychology terminology. Please send me the cambridge dictionary of psychology sold by asia-pasfic holdings private limited (India)

I have bought this product in november 2017 and it delivered by 24 of november 2017. Although i have bought a pair of secret closet sneaker too in november before i placed the above order and i placed order to return the secret closet sneaker and on the same day placed order for maddy white super x sport shoes. After a day or two my order came but the shoe size was not correct so i placed return order for these shoes also after one or two days delivery guy from amazon came for the return and my mother ask him that if she gave him both the package so he said yes and my mother gave him both but i got the return payment of only secret closet sneakers. So i want my return asap. The order no. Is[protected]