Amazon India Complaints & Reviews

Seller - cay enterprise a-404, 4th floor, abhishek complex,, near haripura bus stand, asarwa ahmedabad, gujarat, 380016 in

My name is aman sarda & recently from my uncle amazon account, i order gas stove for my masa ji & when the package is delivered the product is broken & i contact to amazon for return then they say follow this step and your request generated plus courier boy take product tomorrow but courier boy didn't take the product. After second time generate the courier boy say, i have no car so, i didn't take product because it's big & then we do same thing again but nothing happen till now. Oid[protected]

Also, amount is rs. 8, 999

1) I can't install or delete any applications because mobile reboots when install or uninstall any application. It reboots min 10 times to install/uninstall any apps. The same issue for os update.

2) Some times auto rotation not works. Even I checked the mode to portrait and then to auto rotate again it is not working. After rebooting the mobile only it works.

Amazon cheated by giving defective product. I wan't replacement. Not refund.

Even after raising issue for replacement for the product no one called me. Then I called customer care. They are telling long process to replacement. I have to visit dealer's shop. Fill some form etc. etc. etc.

Flipkart will replace the product in couple of days in our door step but Amazon is total waste and cheaters. Here after I will not buy anything from Amazon. More over that I will not allow my friends & neighbors to buy from Amzon at any cost.

I purchased 1 product from amazon 12th oct 17 and today is 4th jan 18, when i received that product it was wrong when i told to the company about my problem then they send me my replacement product on 7th december 17 and replacement product also damaged. Nd no 1 come 4 pick up and they don’t want to listen my problem always change statement an all.

Please back my refund 568 rs/- order placed
24 december 2017
Total
568.00
Ship to
Ajay kumar
Order #[protected]
Order details invoice
Indian designer bollywood collection branded women's embroidered cotton pink semi stitched patiala salwar suit by shree impex
Sold by: shree impx seller return policy.
Your return pick-up is scheduled for: wednesday, jan 3, 2018, 07:00 - 10:00 the phone number we've given to the carrier for this pick-up is [protected]. Pickup time:
Wednesday, jan 3, 2018, 07:00 - 10:00 pickup tracking id:
[protected] please immortality back my refund

Amazon india this is the first time i am using a social media platform to complain against any business or agency but my experience with amazon this time has been horrible to say the least.
I lost my phone and urgently placed an order for a new one plus 5t from amazon with an exchange offer for another phone. We carefully selected the delivery date of 3rd jan 2018 to ensure that we ourselves as well as the old phone was available at the delivery location to ensure maximum convenience.
Despite our best efforts to ensure a smooth delivery process and no hassle or rescheduling from our end, the delivery was attempted on the 2nd and we had to reschedule for the 3rd as we had originally requested due to the unavailability of the exchange phone.
Here is where the trouble began. Despite guaranteed delivery promised by the team by the 3rd of jan, we had to call the amazon team 6 times to know the status of the delivery. Every single time we were assured that the delivery would happen the same day itself. We spoke to a number of executives who kept "guaranteeing" that the delivery would happen the very same day.
After waiting at home all day to receive our order, we decided to raise a complaint at 7.30 pm and spoke to nitin from the leadership team who assured us that either before 9.30 pm the same day, or before 9 am the next day, we would receive our order.
Today, the 4th of jan, we had to call them at 11 am again to ask about our order status. Amazon on both the days was unable to provide an exact location within bombay where our phone had reached and we kept asking if we could ourselves go and pick it up because of the urgency of the matter, but they had no reply as to what center the phone had arrived at.
At 12 am, we received the contact details of the delivery guy from amazon. We called him ourselves to ensure our product gets delivered on time before we leave for work, but he seemed absolutely unwilling to help and very rude and uncooperative.
After speaking to an amazon executive, we were assured that our product delivery is placed on the highest priority and that he would deliver to our doorstep first. This was apparently communicated to the courier service and the delivery guy who wasn't even picking up the amazon customer service team's calls.
After constantly trying to reach that man and calling over 20 times, finding his phone constantly unavailable, we decided to ask amazon about delivery again and were directed to the escalation team. Even though we were assured that they would be sending a different guy to track the man who wasn't responding to any of our calls and that the delivery would happen before 3 pm for sure, the escalation team refused to redress our concern, failed to contact the delivery guy themselves and refused to transfer our phone to any superior as well. Thy further went on to say that they cannot do anything to help us as they cannot contact their own delivery guy.
The delivery is already late, we still haven't received the phone, and the kind of responses we have received from the customer service team are disappointing to say the least.
Still waiting on our delivery and still unable to reach the delivery guy.

Sir/madam,
Please find enclosed copy of forever consumer alert regarding sale of
Forever products on online shopping sites.

In this connection it may be stated that forever does not sell products
Through online websites nor it makes companies as distributors.

Please click the link for consumer alert (Copy enclosed):
http://s3.foreverliving.com/a1J0V00000JIP8VUAX%2F[protected]Consumer+Alert.pdf

Top 3 reasons why it's a fake
1. Who ever sells at cheap prices are obliged to give the bill also as
There are no secondary source of forever living products.
2. For original forever living products, bar-code, mrp and import details
Are clearly punched/printed in it.
3. Forever themselves nor their distributors don't have the provision ti
Sell it online other than company website

It's just violation of rule. So please take initiative to stop this
Malpractice.

With regards,

(Authorised forever distributor)

Placed the above mentioned order, nobody contacted me for the delivery and i got sms stating that you guys were unable to contact me for continuously 3 days. I didn't got any call.. There wasn't any network problem.
Point here is if you have my full address then why don't you deliver the product directly.
I called the customer service, had a word with vinod on the 3rd day, he said that order will be delivered that day. Also called the amazon agent on [protected], but order was not with him.

Today, when i called customer service, rahul sawant took my call but did not provide any solution.
Need your help asap.

Hello, myself ranjeet kumar singh from kanpur, uttar pradesh. I had ordered reebok shoes which was returned by me and i asked amazon to refund money. They told me that my refund will come in amazon pay balance or my bank account attached to amazon. Now they raised cheque without asking me which mode will be comfortable for me. Its causing disturbance to my job routine. My order reference number is[protected].

Hello sir,

Trust you are doing good!

I have purchased the airtel huawei e5573 wifi hotspot - unlocked on jan 16, 2017. The device bears the imei: [protected], s/n: 5ll7s16b02008591 having model number: e5573cs-609. The device is not working properly, we tried with different sim but the device is not recognizing the sims. I had contacted the huawei authorized dealer in bangalore but they told they will not entertain the same.

My query (View and approach) is as follows:

1. The devices will be supplied to amazon by huawei.
2. Amazon sells the same to customers with the same warranty as provided by the huawei, as it was the arrangement between huawei and amazon and there were no such clogs on the warranty so provided.

I have bought the quoted device from amazon portal, now huawei is denying either to repair or replace with the comment that the device is unlocked. I would like to bring to your kind attention that it is the duty of huawei to ensure the devices are sold without any alterations and modifications by the third parties as the warranty was shown to the customer as originally given by huawei. Huawei being supplier are wholly responsible for the devices sold in case of any discrepancy huawei should restrict/sue the amazon not to sell the altered devices.

I lack of proper notice on ineligibility on warranty we bought the same assuming the same is covered under warranty. (Unless specifically mentioned, it is assumed that which is warranted device). If this is the case, which will definitely affect the huawei brand.

On a serious note please take this on priority so as to avoid legal action, also consider the mail as a serious legal warning. The same mail is also being served on amazon too. Failure to provide solution may cause a serious effect on the company. Take the patience of clients for granted, you will start diet in the size of client base for sure. I believe you will give utmost importance to client satisfaction. Hoping positively request you to do the needful at the earliest.

Reach out to me at any time as a last resort for any information.

Product was not delivered for 10 days inspite of having prime membership and later was told to cancel the order and take the refund. The loss occurred is 10, 000 and compensation being given is 100. Is this the way how amazxon operates in india. Double standards of services in india and services rendered abroad. Request support from the forum in resolving the matter

Amazon has no info on their product page which says this is nonrefundable. We have no used it and informed that this was falsely delivered to our premises. We already have this.

Now, they are not refunding or returning for this product. I have purchased massager which is refundable. How would i know they have different policies for massager without adequate information.

I want to return this asap with full refund asap. They agreed to return the item first but are harassing me now saying don't bother of any complaints.
Is there no regulation for these bogus fraudsters.

I had ordered crocs swiftwater wave men's shoe, i had return through self return option for wrong size but they had send me the same one, now i had asked customer about pick up they didn't provide the details promptly and they didn't respond me well due to time consumption only we are purchasing in online but for self return itself it take much time

Hi
I have placed and purchased the below orders from amazon seller (Fullon) on 14th sep 2017.
Order id:[protected]
Qty : 5
Order id :[protected]
Qty: 3
Products led items are worked fine for 1 week from the date of purchase but after a week the led lights are not working properly i faced this problem continues so i just want to claim warranty of those 7 items. I contact the amazon customer care for warranty details but they respond and reply like (That the products covered under seller warranty so please contact the seller sure they will fix this issue within 3 business days..)
After this conversation, i contact the seller on 24/11/2017 and i never noticed the reply from the seller for the 2 weeks after that i noticed that seller replied like (Which product you have purchased??) on 25/11/2017
I replied after noticed on 06/12/2017 like (Sorry for the late reply
5 of homes decor 200w led ip65 flood outdoor light - cool day light, totally i have purchased 11 qty of this, 8 is not working properly)

After this conversation, i didn't receive any response from the seller for the last 25 days, i contact amazon again and convey all the problems which i faced with seller they reply back like sorry sir we cannot do anything from our side but we will notice this seller in future..

What happens to my product warranty??
Please find the below product details

Seller link: https://www.amazon.in/shops/A3C7JVIK4PB38M?ref_=v_sp_storefront
Product name: homes decor 200w led ip65 flood outdoor light - cool day light,
Product warranty: seller warranty 1 year
The grand total of product: 1129x8= 9032

Really i felt very bad experience with amazon and their seller, so my wait is over now i trust your service and i hope i 'll get a proper response to the issue.

Note: am unable to get seller contact no with amazon


Thanks
Hope for the soon response

Sir i am a prominent buyer of amazon. Last month i order a bluetooth headphone of blue color. But i received a white one which was also not working so i requested for return and return schedule was on 25|12|2017. But no one arrived for pick up. Hence i contact to customer care and they daily give me assurance but return application was not complited yet. So i am in trouble from last 15 days. So you are my last hope, i reqyested you to take serious action against this so that my trust in amazon will retain. My contact detail are as follows
Mobile no-[protected]
Address-a k drug house opp nagar palika amroha
Pin code-244221

I had ordered a back phone cover for honor 8 lite on 31 december 2017. On the same date i later ordered a popsocket ring (Order no.[protected] for my phone.
For the phone case cover, the estimated time of delivery was 3 january 2018 whereas for the popsocket it was 4 january 2018.
However, i have received the popsocket already. The phone cover is expected to arrive this evening.
My concern is that the phone cover should have reached me earlier than the popsocket like mentioned while placing the order.
What will i do of the popsocket when i have not received my phone cover yet?

I place an order on 26/12/2017 with order #[protected] at amazon (India) and shipment no. Given to me was as courier: amazon transportation services, tracking #:[protected].

On 01/01/2018 - estimated for delivery but product not delivered
On 02/01/2018 - got sms for out of delivery with delivery agent ph no. I called delivery agent, but he refused to deliver on 2/1/2018 saying that customer can raise complaint against him. I raised complaint to amazon care, they told me that within 10 pm on the same the product will be delivered. But, there is no delivery done.
On 03/1/2018 - i got sms that delivery agent called me for delivery on earlier day, but that was fake update as no delivery person contacted me.
03/1/2018- i again got sms that product got delivered at my hand, which is false update as till writing this complaint product not delivered to me nor at my address.
03/1/2018- i reported to amazon care about the non delivery of the product and asked him for a complaint no., but he refused to give a complaint no., rather he advised me to wait for another 7 days.
03/1/2018- i again contacted the delivery agent ph no. Which i got in the delivery confirmation sms of amazon, he told me that he is not a delivery person.

So, amazon india's service is total mess in my location guwahati, india, where amzon given false update, refuse to take customer complaint giving a complaint no. Nor does any physical delivery of the product.

This is complete cheating, 420 service and amzon india should compensate for loss of my hard money and time.

Regards
P j saikia

.

I recently bought a product using amazon pay wallet but returned it since it was a defective piece and the quality of the product was not as expected. Amazon returned the refund to my amazon pay balance and they dont provide a method to send it back to account and my money is blocked in the wallet and unable to use it. The customer care says that use it to buy another product and they cannot refund it back to the account from where i recharged the wallet. They are cheating indian customers. They provide this facility in us and why not in india? And their response was they need to follow rbi regulations. If so then how are other wallets able to refund the amount back to the account?

Hi, morning greetings to u. With the reference to the above mail i would like to inform that the delivery has not been properly communicated from your service centre at mangalore. First of all i am bring to your notice that the massage i got on 9:34 am yesterday (2-1-18) about the amz agent ([protected]) has not contacted me. And when i call him yesterday (2-1-18) night around 8:30pm. He said he' s on leave and gave me another mobile number. When i contacted to him he argued saying that he had called to our concerned cell phone but we failed to receive the call. So the order has been cancelled from his end. But actually the deliver person has call to a wrong cell number later he confirmed. So the communication problem was from your end. And now i want the item to be delivered to my address as the mistake from your side. Kindly look into the matter and solve the issue as soon as possible. Waiting for your reply!!!

Hello, well i bought essence men's multicolor synthetic combo of 3 shoes tracking#[protected]. I placed the order on 24 of december 2017 and made the payment through credit card and the estimated delivery date was 1st jan 2018 but i didn't received the order on 1st jan. When i called on ur customer service office i was informed that due to new year there was a shortage of staff in ur gorakhpur courier facility and will b receiving it by 5th jan but today just after the conversation with ur customer care i got a msg that my order has been dispatched from the courier facility in gorakhpur and will b receiving today but i didn't received a single call or msg regarding my order and now when m checking my order status it's showing that "the courier was unable to contact the recipient​ to arrange delivery and now i should contact amazon.in for next steps. I have given my no. [protected] but still i have not received a single call from ur courier facility regarding the delivery i just want to ask one the is the way uh guys treat ur customer after uh receive the payment before making the delivery this is really shameful that this is how uh guys are treating ur customers. Isn't this ur duty to ask ur courier facilities to try contacting the customers and telling them about the delay in delivery and the reason for the same. M really pissed of and this is the last time i have shopped from ur site. I've done many times online shopping from snapdeal and have always received a great experience i always used to get full tracking details of my order from the time of my placement of order to the time i received it. I would b greatfull i[censored]h please look into the matter and stop making senseless excuses and ask ur courier facility to atleast make a genuine attempt and deliver the product as soon as possible.
Thank you

I ordered a product from amazon few days ago through my debit card. I got the product after few days but the product was different from the picture and small in size too. It was a crepe top looks like. So i returned the product manually by dtdc on 21 of december. Actually the dtdc company did a fault. They generated the series again as before so the tracking gonna wrong. It is showing delivery on july but i returned the product in december 21.
I don't know where is the mistake been done. But now amazon is refusing to issue my refund. I never faced such kind of trouble ever.