Amazon India Complaints & Reviews

As i'm your valuable customer and frequent buyer.
Mobile number [protected]
L ordered product but i received completely different product so i requested a return and customer care said the product will be picked up on next day. But no one came for the pickup so when i called the customer service they said it that the pickup will be initiated on next day but no one came. I have called many times but they say next day it will be picked up but every time i got unexpected response. I called 6-7 times for pickup and than on 5th pickup product picked by pickup executive. Pickup boy was also satisfied by the returned product. He also called amazon service executive at the time of return pick up. Amazon service executive was also satisfied with that product. Amazon customer care executive name was aniket thats pickup boy told me this.
After confirmation from amazon service executive, l have returned the product.
And now they even blocked my account. Many refund already pending and also can't able to order new products. I'm facing many problems after all this # action.

Wow, whats terrible service amazon are offering. This is really cannot be expected from amazon. Kindly refund me as soon as possible and unblock my number i have also amazon pay balance.
It's a shame that amazon's standard have gone down that your customer care people are not able to resolve such simple issue.. (Lt is amazon. I had a much higher expectations from it).

Hi

I am akshay gaikwad, im prime user and email id is [protected]@gmail.com,
Kindly unlock my account urgently.
Its lock cos in my office some one is trying to buy some product on amazon without my permission, after that when i got orders mail that time i try to login for changing the password that time i got error to my account is locked.
I sent many mails to amazon [ [protected]@amazon.in, [protected]@amazon.com, [protected]@amazon.in, [protected]@amazon.com] for unlocked my account.
They want card details and i don't know cos i dont have that details,
So i also send amazon to my original debit card details with my bank account statement after that sill my account is locked.

Please unlock my account i want use this account to buy more products and i also forgot to get or save my iphone se bill that's why i need this account back.

Thanks & regards
Akshay gaikwad
[protected]

I purchased moto g 5s plus on 26-nov-2017. After 20 days i found there is one big internal problem in phone is that when i call someone and speak on loudspeaker reciever does not get any voice. Another problem is that there is some noise during call when talk with hand free. I went to customer care service centre of motorola in indore but they had server problem so they didnt register my complain. After 2, 3 visit i heard same thing server problem. Now i am unable to do anything. My order number was[protected]. My invoice number is bom3-86420 now i want to sue amazon and moto g company. I feel like cheated.

Dear Sir I have order a phone which is reached sonipat on 10 Jan but they didn't deliver my package.They send me a message that my address is not complete. Than I correct my address but again the send me same msg. They didn't try to deliver. My tracking ID is[protected]. I matter is not sorted out I will go for consumer court.

Baniakidukan

Subject: contact seller
C/o amazon seller services private limited,
26/1, 10th floor, brigade world trade center,
Dr. Rajkumar road,
Bangalore - 560055
This is your seller details who have promised to delivery my stuff within 30 december, 2017. I have ordered this product at 11 december, 2017.
But till now i didn't get my product. Even i have tried to contact seller but they didn't replay.
Not showing even any tracking details.
Order#[protected]
More than 1 month passed away.. Please help me. I know this is not the way how you dealing with customers. Please dont't prove me wrong.

Dear sir,

I had did shopping for my family from amazon online services and they had dispatched the item via ecom express.

Now the situation is delivery department from ecom is harassing all customers they are not attempting delivery attempts to deliver the item at door step, despite they are calling customers at their convenient time and calling the customers and pick their item and if customers are unable to visit them they are updating delivery attempted but customer was out of station.

I am living in kolkata, previously i have ordered supporting stick for my senior citizen father but they have not delivered this to my door step and the item was returned to flipkart.

Now again same situation is arising for my present order, and on telephonic conversation they said they will not deliver the item at designated location, and they requested send someone to pick their item because ecom department is not paying for their petrol expenses to the delivery agents.

I request the authority to take the necessary steps.

Thanking you.

Best regards
Vikash kumar pandey

I have subscribed for various products via amazon at regulars of time.
For january monthl3 items were 1) pediasure 750gm 2) ariel matic 2 kg 3) harpic bathroom cleaner 1 lt.
Concerns:
1) the money was auto debited from my amazon pay account without my consent.
2) all the 3 items are undelivered stating "delayed due to damage".. How all 3 items that came in 3 different couriers got damaged at the same time. And mainly, the same incident happened with me in december. And in the end company asked me to put the order again and they said they will refund my debited amount, but i haven't got any refund till date.. Why??? Snapshot is attached for your reference.

Respected sir/ma'am,
I purchased kecktus best quality unisex body shaper for women | men weight loss tummy - body shaper belt slimming belt waist fitness belt xl size 36, 37, 38, 39, 40 of stomach size consider (Hot shaper - xl) but it get cracked badly only in two attemps
I request you to look into the matter and resolve my problem by replacing the product.
Thanks with anticipation
Mohd amir khan

Purchased a maharaja white line mg livo mx-151 500 watt mixer grinder online on june 2017 & now it is not working. I kindly request you to rectify the same at the earliest.
Order no:[protected] on 25th june 2017.
I am facing one or the other problems after purchasing the above item. A month back i complained about the same product that, the jar was tight.

I have ordered for concrete technology book by ms shetty but i received concrete technology by sb. Suman @ 232 inr including delivery charges of 70 inr.

So, i raised a request for return. The merchant krishna prakashan media claiming this is the mistake by amazon's side but not their's, added to that i have been instructed to return the package to the merchant by putting up some notes on the package and i have to post it to some mentioned address despite paying delivery charges.

I placed an order of toyhouse ro2.4g suv ride on, black https://www.amazon.in/dp/B01NBK07AE which came at rs.555 at 12th january. But after oneday at 13th january the seller cancelled my order.
When i asked amazon, they simply said that the item was out of stock while i placing order.
Amazon nowadays cancelling like this in many orders and playing with customer feelings
I need justice
So please take certain action on them
Thank you

Hi

I have ordered a casio keyboard for my daughter birthday, suddenly they mentioned in their update as delivered but they hevnt delivred. I have called the customer care and told them if you have not delivered why did you mentioned like that they promised i will i’ll be getting it shortly. It’s been more then 15 days no reply.

I have never seen such very bad customer care in my entire life. Atleast they should inform me.

Order no
[protected]

Regards
Karuppuchamy

Sir on the date of 28th dec 2017 i done a mobile recharge by amazon.in but today (12/01/2018). Still i did not get my recharge in my phone. When i complaint to amazon customer care he told me company proceed my recharge request and recharge is successfully. When i told my issue again that i still did not my recharge and told him to if you not able to recharge my phone then please paid my amount back. He regret my request and told me that he/ company will not pay any amount.
This is the issue which i faced. Please resolve it

I had placed a order on price of rs 5000 for jbl pulse 3 speakers twice. My money was hold with amazon for two weeks. At end my order was cancelled with saying “it was pricing error.
Who is responsible for this type of fake deals on amazon.
I have also received assurance mail from amazon for deal with rs 5000 only for particular product irrespective of any problem from seller.
Now no one is taking responsibility. What should i do. I want to take amazon to court for justice

Hi i have purchased coolpad note 5 mobile from amazon online.
As i had not downloaded amazon app, i had purchased it on coolpad page.
I need bill for d same from amazon as the mobile is not working properly.
I had purchased the mobile on 28/03/2017.
I m not understanding how to contact amazon for this as this order is not displayed on the app.
Pls help

Dear Team,

I had ordered Honor 6X mobile on date 10th July 2017 worth Rs.12, 999, on COD, mode on which there was an offer if payment is made with HDFC credit card than i will get 15% cashback so same i did, i made payment with HDFC credit card, whose cashback date was 12th OCt 2017, and till date i didn't get my cashback, i had generated complaints so many times through mail and call also but every time they told me to wait for 6-7 days, still i didn't get my cashback, My order no[protected], please provide my cashback asap.

Hi,
I had placed an order on amazon for baby pampers on the 5th of jan and received a conformation on the 7th of jan waiting for the order to arrive as showed on the amazon app.
While waiting for almost 48 hrs my order on the app got changed to the 15th of jan which came to my surprise as i wanted it on an urgently and was not happy so i did call customer services to inquire as they were very rude and very unhelpful without giving me a resolution
I am so annoyed and will never cal amazon or place an order any time.

Thanks,
Nitesh burde

Hi
I have ordered a disney analog watch and paid by net-banking. But, i got a message after 10 mins that "payment failed for order, disney ana... To covert it to cod at no extra cost, link http://www.amazon.in/dp=QAjTY7vldm4YUczeZf2IcUvEeAKyUMk_SlAnPM32wD3GrNg, then i clicked on this link and this is converted to cod.

I want to back my money in my account which is paid by net-banking. Please let me know, when will you back my money.

Here the detail of my order:
Ordered on 8 january 2018
Order#[protected]
Courier: amazon transportation services,
Tracking #: [protected]

Dear sir,
This is to inform you that i was trying to recharge my vodafone no [protected] of amount rs 458 via amazon pay on 11/01/2018 around 11 am. But unfortunately by mistake i typed [protected] and some other number was recharged. My registered mobile number with amazon is [protected]. With in 15 minutes, as soon as i realized my mistake, i tried to contact amazon customer care to resolve the issue. But the did not accept my request.

Thanks & regards
Chandan sinha roy
[protected]

A product, biba women's straight kurta (Eastern 11968_grey_36) brought from amazon was defective. I had requested a replacement. Amazon accepted to replace the item and promptly picked it up. Thereafter there is no intimation on when the replacement will come or whether the money will be refunded. I have been writing about this to amazon and every time they come back pointing at another item that was replaced. So far amazon have not committed to refund or replace but only talks about investigating the problem and to come back in a few days, which they don't.