Amazon India Complaints & Reviews

Dear sir

My account no[protected]
Customer id 94540873
I purchased a product on amazon on 7th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 5th dec. And maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 265824. I had contacted your customer service number they is no proper response hence i mail you. My refundable amount was ₹7, 747please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

Hello,
I was a regular client of amazon since a time. When i started placing big orders. Suddenly they closed my account and i am not even getting my money what i invested. I am a poor girl have no great source of income. I had ordered big because it is my marriage comming and i live in a village where their is no facilities so had to place online orders.
I hope you people understand and help me as soon as possible.

Dear sir,

We have ordered the texstite princess baby girls birthday party wear gown dress 8-12 years, sold by bollylongue vide your order no.[protected] dated 28.09.2017 of amount of rs. 649.00 but we have not satisfied with the quality of dress. Hence, we have left with no option except to returned the item to your courier associate on dated 06.10.2017 vide your reference no.[protected]. As per policy of amazon the refund will be processed and credit to our a/c within 10 working days.in this connection, we have to inform you that its more than 2 months and till date refund is not credited to our a/c. We appreciate to credit the amount of rs. 649.00 to our a/c at your earliest. Kindly acknowledge the receipt to this request.

Thanks & regards,
Bhavya

Hi
There was an tempered glass for samsung s7 which had a free offer of 3d vr headset on amazon website on 8th december. (I still got the screen shot of amazon website in the date). Purchased it to only receive a faulty tempered glass with out free 3d vr headset. Spoke to amazon regarding the same, they are "sorry for inconvenience" and can not send me the free headset bcoz they refunded.
Important thing is they refunded bcoz the tempered glass is damaged but what about the initial offer of 3d vr headset.
Amazon says they are helpless bcoz there is no offer now. How funny.

Amazon team,

I have ordered redmi y1, but received duos s2 in the package, and i had also made the payment by cod. They said they will return the product but i am complaining since 11th december but today is 15 the december but no has come for return pick up. Daily i have to call 5-6 times but no result found. This is disgusting o[censored] people. All the time u said it's courier team fault.

Order no.[protected]

I have returned an item in amazon because it was not as i expected. They have come and taken the item the next day itself. Also after few days i received a message that the refund amount has been credited in my bank account but it is not credited in my account and also not shown in amazon app status. The screenshots are attached here. Kindly do the needful.

Respected Sir/Mam,

i purchased a printer hp 2131 all in one on 5 sept 2017. my order no is #406-[protected]. now my printer not working . i take only 20-30 pages after instalattion . now printer not print anything. please help me . i try to customer care but its not connecting always . problem came after one months of purchasing

Hi,

I had ordered a crompton heater from amazon in last week. Before placing the order, we had called amazon to confirm if free installation service would be provided by the company. We got a confirmation that the company people
Would come for installation of the product. But now they are refusing to do so. Now
I need to pay for the installation to someone else.
I had placed an online order only because we got a confirmation about the installation of the product. Otherwise i would have opted for buying it from some store.

My Order #
[protected]
and My registered Mobile number is [protected],
And today i got my order but it's different than what i ordered.
Now your customer executive told me that they will not create return for my order. I have to leave my home on 16th December. So how can i replace it.They are not helping me.They said that it's your issue we can't do anything.We sent you right product.
Please help me

Dear Team,

I'd like to bring to your notice that, it seems there is lot of false cases are happening.

I've booked an item from Amazon in last month Order#[protected]. It was suppose to get deliver by 9th Dec. When i tried to followup calling Amazon customer care IVR says refer application available options. There is no other way to connect to customer care, do let me know if you want listen recorded audios with time.

Frau By DTDC Courier : I'm drafting this email because Tracking Number# Z39981374.

The above said couer from Amazon i was suppose to receive by DTDC courier, but their deliver boy have gave this Or not to any other entity and false status has been updated by the courier company/ Delivery Boy. Not sure who have done this fraud.

Customer care of DTDC does not responding, hence i'm drafting this email to all of you.

If not received any response or logical conclusion, i believe i'll be taking this to higher level. Might involve POlice complaint. This is not about a small courier Or item. BUt this is about trust on process. Vice versa i wanted to bring this to everyone's notice about this background true picture.

Looking forward to hear from you.

Regards,
Vikram

-:attention every one:-
Amazon is a name of harassment shopping events, not a happiness

If your luck is good than you found right product otherwise you fix a trap make in amazon that specially made for product return and refund made customers...
Amazon tie up and join hands with rubbish seller because 10/ rupee product amazon sells 300/rs... If customer able to check amazon fraud product and found amazon product is worst than amazon start their tactics to give customers harassmental threat...
Amazon creates a sweet executive talk to the customers after that amazon demanding 5 star rating and after that amazon makes your return and your refund like a drama and we are victims

I would like to write in hindi

*अगर हमारी किस्मत अच्छी हुईं तो सही product मिल जाता है, इसका क्रेडिट amazon को नहीं जाता है
*amazon और seller मिले होते हैं, 10 रुपये की चीज़ को 300 मे बेचते हैं, और discount कह कर 1000 रुपये की चीज़ 300 रुपये में देते हैं, लेकिन वो होती 10 रुपये की ही है l
*अगर आप product वापस करते हो, क्योंकि आप को मालूम है कि amazon की वेबसाइट पर ऐसा product नहीं दिखाई दे रहा है, जैसा घटिया क्वालिटी का product amazon ने भेजा है
*इसके बाद शुरू होती है आपकी मानसिक प्रताड़ना जो amazon के एक्जीक्यूटिव को बहुत अच्छी तरह से सिखाई जाती है l
*amazon का हर executive आपको हर बार नई चीज़ कहता है, और किसी भी executive का किसी दूसरे से कोई लेना देना नहीं होता है, सबसे मज़े की बात तो ये है कि हर amazon का executive हमसे 5 स्टार रेटिंग माँगता है, वो भी लालच दे के...
*amazon का seller हमसे बदला लेता है, हमें चेक भेजता है, कि हमने उसका product कैसे वापस किया, कि customer की इतनी हिम्मत कैसे हो गयी l हम वो चेक पहले दिल्ली लेके जाएँ फिर बैंक ढूंढें, फिर केश कराये, यानि 500 रुपये खर्च करे 300 रुपये के cheque के लिए...
जबकि आप पहले ही दिन से amazon pay में money मांग रहे हो, फिर भी amazon ऐसा करता है, सिर्फ़ और सिर्फ़ मानसिक प्रताड़ना के लिए... To be continued

My name is sandeep katariya, i m amazon customer, you provide me a mental harassment with your disaster company policy. I suffered from 1dec. 2017... I regular calling your customer care, but every company representative provide me a wrong information and after that they says sir give us 5 star rating feedback. What is this rubbish kind of feedback? I want my refund at amazon pay from starting, but you play a game with me and your executive, every executive telling me a different kind of story of my refund... I ve all conversation recording of your executive...
I refuesed the cheque that you issue me, why u issuing me a cheque, i pay you cash and i want my money in amazon pay from starting...
I will go to consumer forum and attached your executive conversation recording... Amazon trying customer is a fool and you apply sell your worst products with different kind of tactics
You would refund my money, but case is amazon trying customers fool and you sell worst products in your website that you show website not same in original in hang only 10%

You r not answering me the right way,
You provide me a harass mental threats

*received product - micromax canvas 5 e481 back cover aldivo 1 december, after an hour i return product complaint, and add my money in amazon pay balance
*2 december early morning, i gave amazon worst product to your pickup boy
*4 december refund clear
*till date no refund in my account

"what a disaster amazon policy, who is the maker of this policy, those men are totally mad and foolish, because they are heartless and mindless"

Next i attached amazon executive phone recording

Next last letter to amazon and go to consumer court

Sandeep katariya
Writer, director, editor
[protected], [protected]
[protected]@gmail.com
[protected]@gmail.com

I placed an order with amazon india on 9-dec-2017 and when i tried to track the shipment, i was informed that the seller has not provided the tracking details but it has been shipped on 9-dec-2017. I was asked to contact the seller via email through amazon complaint portal on 10-dec-2017 wherein i had asked for the tracking details and received an email from amazon stating that within 2 business days i will receive a response from the seller. It was so sad and shocking that even after 4 days i didn't receive any reply to the email nor the tracking details.
When i contacted amazon india, the representative ms. Jonajenifer s was not only rude but was trying to support the seller by saying that i had to wait till may be 20th dec. To receive the item or wanted to know if i wanted to cancel the order after waiting for almost 1 week for the query as to why the seller didn't reply to me even after 4 days. Instead of providing me a resolution she went on to say that amazon doesn't have any tracking details as the seller has not provided it to amazon either. She even went to the extent of saying that i could report her rude behavior with the supervisor when i asked to talk to high official.
When i spoke with the supervisor (Female), she told me that she would call up the seller and provide me with the tracking details and after an hour or so i received an email which amazon had sent to the seller asking him to get in touch with me and till now there is no response from the seller bapistore nor the tracking details from amazon so far.
Having paid the amount i feel cheated and harassed both by the seller and amazon india. I am given to understand that the seller seems to feel that he is giving me the product free of cost and he can take the liberty of dispatching it at his leisure and not provide the tracking details. I am sure that the seller has not even dispatched the product even after almost 1 week and both the seller and amazon are trying to hide this info. From me and that is why they are unable to provide me with the tracking details.
It is so sad and unfortunate that having paid the amount i had to wait to receive the product from this kind of seller who i feel thinks that he is my boss and has the feeling that he can cheat and harass the customers in this way.
I will have to may be go legally and report this in all the media including fb, twitter etc. For cheating and harassing me both by the seller bapistore and amazon india.

On 21/09/2017 i had ordered tcl 81.28 cm tv from shopping site amazon. At that time amazon was offering 10% cashback on purchase through hdfc debit card. The term & condition of that offer told me that cashback will be credited in my account upto 1st dec, 2017 but till today i haven't received cash back in my bank account. My order id was[protected]. Please take actions towards amazon as many customers like me are harrased because of this.

I have recharged my jio number on 15th november, 2017. Till now i have not got rs. 99 cashback from amazon as i have done the recharge through amazon pay and also i was then a new amazon pay user. I have contacted amazon customer care several times, they have taken request for this cashback atleast twice but till now it has not credited into my account.

Hello,
On the day of 12th nov 2017. I got a sms from my hdfc bank saying that, amazon prime membership has raised an debit request of 716.14rs towards card validation. I actually didn't check as i was busy with my office works and again on 12th dec 2017 i got same sms from hdfc bank saying that amazon prime membership has raised a debit request of 708 rs towards card validation. This time i clearly checked my balance in hdfc credit card and was shocked to see deduction was actually happened. I tried to contact amazon india and they told that i need to check with amazon.com. When i contacted amazon.com they asked me to check with amazon.in. This guys are playing with me and charging me every month. Please raise a complaint on amazon india and i want to legally raise a serious complaint on amazon india. Please don't spare this cheaters

This is regarding the order i had ordered from amazon with order id order#[protected], i had ordered an utensils rack but to my surprise, i received an entirely different order which is not acceptable. What is this happening in amazon services??? Cant they verify what is ordered by customer and what is being shipped to the customer? Please call me immediately on my no [protected] to get this sorted out asap.

Dear Sir,
I am writing this email after sending so many emails to Amazon about a fraud with regards to my refund which they didnt honor. I ordered a Redmi 4 on 06.10.2017 against the ORDER NUMBER:[protected] INVOICE NUMBER: HYD8-11195 ORDER DATE: 06.10.2017 INVOICE DETAILS: TG-HYD[protected]
INVOICE DATE: 06.10.2017 and paid a cash of Rs. 9499/- on delivery but as the i complained that the mobile was not detecting the charger, i was asked to return the mobile and offered an exchange, which i agreed and returned the mobile after few days. The shipment slip is attached herewith.

I was sent a replacement mobile under the Order Number:[protected] Invoice Number: BOM4-48453 Order Date: 16.10.2017 Invoice Details: MH-BOM[protected] which i received on 26.10.2017. But as the mobile had heating issues, i called up the customer service and an engineer was sent to check the same and he gave me a service report on 07.11.2017 and approved the mobile for refund. (The service call report is also attached herewith).
On 08.11.2017, the mobile was collected by an agent Mr. Pradip Yadav, who signed and gave me in writing with his mobile no. that he is collecting it from me, as he didnt have the acknowledgement. (I have attached his confirmation letter as well for your reference alongwith his colleague who came in to pickup)

I have been following up since then about the refund ever since, but after a month i was informed that since the mobile was not there inside the box, i cant get a refund.
I called up and spoke to Mr. Pradip Yadav, the pick up guy from the distribution center M/s. BOM-T, Akruli Industrial Estate, Shop no. 4, Kandivali East, Mumbai about the same and he said, it was collected an handed over at the BOM-T office and also sent me a screenshot of it which is also attached herewith.

His manager Mr. Raja Nadar (Mob [protected]) said we collected it and sent it across to the warehouse in Hyderabad and that our job is over. I have sent the recording of both the conversation to one of the amazon advisor, Mr. Nilesh and attaching the same again.
Having said all this, now i got to hear a completely new story from your end that i never paid for the mobile and hence there is no question of a refund.
I never expected this from AMAZON company to stoop so low.

How is it possible that i will be sent a mobile on 06.10.2017, let me use it for a week, approve a refund, deliver a replacement and approve the second time exchange, ALL OF THIS WITHOUT COLLECTING A SINGLE PENNY????? ITS PROVED NOW HOW THE BUSINESS IS RUN AND WHATS THEIR BUSINESS ETHICS.

For my surprise, i do not see the order i placed earlier and your advisor Nilesh informing me that the original order was not placed at all so no question of a replacement. I am now completely convinced that someone inside thecompany is very smartly manipulating with the system and fooling and cheating your loyal customers without a slightest hint or everyone pretty much are involved in this loot. My mobile was blocked from receiving calls, the first order details were removed as informed by your advisor Mr. Nilesh and i am being taken for a royal ride.

Please find here attached all the documentary proofs for this and humbly request you to kindly look into this and help me in this regard.

I Booked Lenovo Vibe K5 through Amazon on 07.12.2017 Paid Rs.7850 through HDFC Bank Prior to the Delivery, Received the Mobile on 12.012.2017.I was shocked to see the Price of the Product is Rs.7499 .

Amazon Sold the Prodcut More than a MRP. I complained to Amazon Customer service through Phone, Chat & Email.I requested to refund my full amount &Take back the Phone.Amazon Agreed to collect the phone and Refund my Money.Today they refused to refund my hard Earn Money.IT IS A DAY ROBBERY BY AMAZON.

I bought milton thermosteel flask from amazon.in it was delivered on 18 august... As it is not serving the purpose coz it cannot keep hot soup, water or any liquid warm till 24 hours. With in 3 hours liquid comes to normal temperature.. Kindly replace it.. Or fix it.. Even i have complaint to milton as well. But they dint support for this either. I have registered complaint on [protected]@hamiltonindia.in. My amazon.in order #[protected]. This product generally have one year warranty. I want amazon people to contact with milton and convey my problem to them, as they are not replying on their toll free number and mails too.

They did not responded my query and disconnected the chat within 30 seconds by saying idle for 2 minutes and the product was returned earlier and did not received my refund. Really need my refund. Please help me.

And abruptly disconnected my chat session also.
So you are authorised to disconnect the chat. But not for compensation?
Isha:devaraj we are not authorized to disconnect the chat.
Devaraj since you are asking same thing again and again i might have to disconnect this chat from my end.
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, i'll need to disconnect this chat. We hope to see you again soon!
Isha from amazon.in has left the conversation.