Amazon India Complaints & Reviews

I have purchased a product from amazon and during the time of purchase, it was showing free delivery and free return. But when i find the need to return it, they are saying to parcel it on my own and no one is going to collect the product at my home. More they will refund only maximum 100 rupees, no matter i have to pay 150 or 200 for it. So first why they said free delivery and free return, second they should mention early while taking order that our person cannot collect the product from this location, nd you need to parcel it back in case of return. I have bough so much from amazon, but now i am scared to to so in future. It's time to find some other service providers now.

Order id - order #[protected]
Product - egate i9 led hd projector

We requested for return and its been a month already, the amazon customer care keeps assuring they will come and pick up. Its for my parents in law and they are old people. They kept them available for the pick ups everyday. Its really hurtful to see how commitments are shattered by the delivery people and now they are asking my inlaws to drop it at the courier center. That is not professional at all and needs immediate attention.

Hello
We had order one item from amazon but you give wrong item so as per policy
We send that wrong item to you via currier but have not get our ordered
Item.
Following are the order details
Order date-27 aug-2017
Order#[protected]
Price paid rs.895
We got cofie maker insted of automatic cordless iron
Send us right product or send my money back 895+140 postage.
If you cant do this then we are going to hire case against you in consumer
Court

Hi sir,

I order floaters from amazon india of size no. 7 on 20 november 2017 (Order no.[protected]). But they send me wrong item i. E, floaters of size no. 10 and shoes of size no.10 which was not mine from the order which i placed.
I call amazon team to replace the item which i have placed. But they said that price of floaters has been raised and now it is costing rs.840, but the same floaters which i ordered on 20 november 2017 cost me rs. 500.
They are saying me to return the item and get your refund, but i don't want to get refund my money. But instead i want the item which i ordered, since it was costing me low.
Does it mine fault now that the amazon team has delivered me the wrong item and now they are saying me to buy it again at higher price.
Off course consumer complaint team, this may be small matter for you, but it really can be hazardous if looking on big scale.
I request you to look into my complaint, and this is rowdyism from amazon team.

Regards,
Mahesh
+91 [protected]

Amazon delivered me broken screen tv
Same day i have done complaint about it
But after 2 moths they have not replaced it nor refund it

Its in there policy to be replaced/refund
They have agreed to refund on mail but till date not given refund or replacement

Till date i have remindeded them 15 times but no body is responding positively
Also i have written there director mr. Jeff on email but still nothing is happening

They are giving faulty reasons @ the address change and saying delivery address and pick up address has problem
There indication does not look good they don't want to exchange the faulty product
As the item to be replaced is on the billing address

My name is chetan pokharkar and my mob no is [protected]. I purchase tcl led tv from amazon in the month of october. At that time i call in amazon customer care and asked them about cashback policy. They told me that you can make payment partially by amazon pay balance and partially by net banking and you are eligible for 15%cashback on amazon pay balance. I have call recording that with customers care person before placing the order. After getting product dilivery i called 4-5 times in customer care and they also told me they you get your cashback till the end for oct 17. But i did not received cashback till oct 17 then again i called in amazon care and asked them about that, at that time they told me you are not eligible for cashback policy. So as simple its not my fault that your customer care representative suggest me to make payment in partially. So i request you to do the needful for the same.

Plss see tha attachment my refund amount was 1116₹ but u will be returning fund only rs ₹816 why? Plsss remaining amount also returned me urgent okay...!!! All details will be send by me u can seen the attachment carefully ok...!!!

Mujhe mera sara ka sara paisa chahiye 816₹ de diye ho ap aur ₹300 bchaaa hai wo bhi do

My bank details was
Account no. [protected]
Bank sbi
Branch malanjkhand
Ifsc sbin0004510

And all payments will crediting to amazon is bank details will be send my me

Sir,
It is really shocking for me that on tracking the order id:[protected] it has been found that the order has been delivered to me on 27th november, 2017 at my address and it has also been written that the customer has received the article with proper signature. But it the information that the item has not at all delivered to me. I have also voice clip of the delivery person regading the delivery of the aricle of 27th november, 2017
Your tracking iformation:latest update: monday, 27 nov
11:41 ampackage was handed directly to customer the delivery receipt was signed by dr.. Amiya kumar pan
Bishalgarh, in
Courier: amazon transportation services, tracking #:[protected]
I hope you will take proper measure in this regard at correct time otherwise i will also move differently.

I had ordered a trolley bag from amazon which i decided to return due to smaller size than i needed..
‌i requested the return on 28th oct but it was cancelled.. Upon contacting amazon they told me that it was due to some technical difficulty.
They generated a re-pickup which was again cancelled 2 more times..
On contacting amazon on 18th nov. They told me that i will get my refund within 3-5 working days.
I kept waiting but the refund never came.
They had even cancelled the refund.
As if this much inconvenience was not sufficient, they are now asking me that i myself courier the item to get refund.
.
Product name - american tourister jamaica polyester 58 cms grey softsided carry-on (27o[protected]
Order no.[protected]

I had returned the head set to om sai gas agency aundh, pune where they gave me a receipt with tracking no. But even after 3 days status doesn't changed so i called amazon cs & they asked me for scan copy of receipt, after sending receipt i got response that it's in transit & i will get refund soon after another 2 days when the status was still the same i called amazon cs this time they said the tracking no. Provided is wrong & i have to again visit dropoff location & check correct no. Where on that receipt it self it is mentioned if you don't get refund in 3-4 days contact amazon cs if we have to chase personally with your channel partner then why amazon making such falls comments

I made a purchase on 24th october.

Order number - #[protected]

Name of the product-asus zenfone 2 laser 3000 mah li-ion 100% original battery for asus zenfone 2 laser ze550kl zd551kl (C11p1501) - black

Sold by-: sai baba electronics

After receiving the product it was found that product is defective. So, i requested for refund on 4th november. They asked me to self-ship the product. I did everything they asked me to do. Now they are saying you talk to the seller regarding the refund.
I talked to 5-6 customer care they all said that money will be refunded but now its more than a month but my money is not refunded. They asked me to track the order status. All was in vain. To be very frank i don't know now whom to contact. I am tired calling customer care agent. My argument is that if you keep such seller then you must have the courage to talk to them and help in customer refunds. But i don't know why they are more helpless than me.

Order date 18/11/2017
Order[protected] rs. 280/- (1 item)
Liquid leakage from the inner packet but shipping packet is ok. And the product container is without product lebel and container is unsealed. Kindly replace the product as soon as possible. The date of delivery the product is 27/11/2017. I have already submit return request. It seems very disappointed for me such a incident occur on online shopping from amazon.

I had ordered a men adidas cap from amazon.in. On 11 th of november. The delivery date was 21st, november.. I tracked it online but i did not find any updates since 18th november.. I didn't recieve the parcel on 21st so they reschedule my delivery date to 25th of november but till today i haven't received my parcel. I called up amazon customer care several times but they too don't have any idea where my parcel is.. Last update was on 18 th november since then there is no update.. I waited on 21st and 25t november till 8 pm to receive the parcel. My parcel tracking no is 1z2f5r[protected].
Customer care person told me that they will escalate the matter and call me. Its been more then a week and i am still waiting for their call.. No onwards i will never buy products from amazon.. Very unprofessional, unethical attitude of amazon.in.. I hope now to receive a call from amazon regarding my parcel..

Orderded a "healthsense bp 100 heart mate classic" on amazon.in through their mobile app on dt. 7/10/2017 and payed for it by master card rs. 1149.00. The item was supposed to deliver on 21/10/2017 but till today (27/11/17) the product has not been delivered and was not showing any tracking status and also there is not any option to customer complain.

Order no.[protected]
Invoice no.- scca-524709
Sold by - cloudtail india private ltd.

I have the problem and have been dealing with amazon for last 21 days. Not sure what to do. This is really ridiculous.
3days ago.. Customer care officer assured me to pick up but still noany msz form amazon and courier service... It become disgusting now. I m even block to make call with amazon. Please let me know if you are able to get it resolved.

Adarsh tripathi
Order no[protected]

Dear sir

I places the order on 8th november and even after 19 days i've not received my order. Also the courier company did not contacted me and whenever i contacted the customer service i was simply suggested that it will be delvered and in the next 24 hours.
And in the end i got the mail that my order is being returned. Amazon is simply cheating its customers in india and not providing any good services. Its simply worst at amazon.

Kindly deliver my product asap.

Thanking you

Krishna kumar sah

Dear sir madam,

We've received the surya automatic 3-burner gas stove and not function properly. Complaint registered on 14.11.17 and till date either not visited your service engineer nor free replacement not received.

Problem: gas stove fire all over (Complaint copy attached herewith for your ready ref.)

Please help us to interchange the gas stove immediately.

Thanks in advance

P. Venkatesa kumaran,
Mobile:[protected]

Hi team,

I have purchased 2 wireless gampad from amazon (Order #[protected], i received 1 wired gampad which i haven't ordered. I submit the request for refund / return and i also had a word with the amazon customer care executive, he told me we don't have the product replacement policy, you have to order again the product we will refund your balance on your amazon account.

But now the product is rs 1299 and i have purchased the same product with rs 849 only. Hence i have to pay more for the same product. Which is absolutely unfair.

The customer no need to pay more for the same product just because of amazon fault. Why they haven't sent me the correct product at the point of time only. I don't want to pay more, the amazon have to return my wrong product and send the corrected one with the same price.

This is really worth service provided by the amazon, we never expect such foolish things with the top e-commerce website.

Request you to kindly look into this and help me to get my correct product.

Thanks in advance

Mohit
[protected]

Sir/madam, i am from sankagiri, salem, tamilnadu. I purchase products from amazon often, on 18 nov 2017 i had ordered for a http://amzn.in/81yru7G, glamio military solid cotton cargo pant. I gave my home address, our pincode is 637301. When we enter this pincode, we have delivery range but the courier company in our town is refusing to do homedelivery saying its out of range. But i have all the proof that my home is in the range. They are not doing their duty properly. They are asking us to come and collect the parcel. This is not the first time. Kindly do the need. Since because your site says our address is eligible, we are ordering, or else why are we going to order? Kindly ask them to do their duty.
I[censored] need any proof that my house is in the range, i am ready to provide. We asked the delivery person’s name she s refusing to give her name. Kindly do the needful

I purchased an i kall tab on 13/11/17. Today i check it but sim not supported. I call ccc if amazon but they denied to help me as 10 days gone from purchase. I have no time to check in week days. As today is sunday, i want to check it but it is not working. Again they denied to help me & show me service centre. Price of d product is rs 5527/. They send me a worst product. Have they no responsibility?