Amazon India Complaints & Reviews

Hi,

I did 399RS recharge on Amazon App. But I didn't receive 101RS cashback. I contacted customer service 3 times. They promised me for the cash back amount and later the voucher. But in the last chat with them, they told that they cannot give cashback and disconnected my chat. Please find the below chat conversation.

Me:Cash back not received for Recharge done 399RS
You are now connected to Vishal from Amazon.in
Vishal:Hello, my name is Vishal. I'll certainly try to help regarding your concern.
Me:I did 399RS Recharge on Oct 14th
Vishal:I understand that you did not get the cash back I will surely help you with the concern.
Me:I should receive 101RS cash back
I have not received it yet
I chatted with you people twice
They told I will receive it soon
Vishal:Let me check please be online and allow me two minutes.
Me:Do you think I don't have any other work to chat with you guys
You have wasted my 30 min twice
This is the 3rd time
Vishal:Thank you for your patience.
As I have checked the details and came to know that the cash back amount is Rs 80 please confirm me from your end.
Me:No it is 101RS
for Jio first time 399RS recharge
Vishal:Are you referring for the same https://www.amazon.in/b?ie=UTF8&nod...(see full link) ?
Please let me know.
Me:Yes
there was an offer goinng on at that time for Jio
If I do 399RS I would get 101RS cash back
Where is my cash back
Vishal:Let me check please stay connected.
Me:Ok
Vishal:Thank you for your patience.
Me:I have lost my patients
Vishal:As I have checked the details and came to know that the first order which you have placed for the same has been cancelled due to payment failure that why you did not get the cash back yet.
Me:What
But money got deducted from the bank
Also it is showing in my Jio account about the successful recharge
Vishal:I can see their are two order which has been placed same day
One has been cancelled and after that order has been placed successfully.
Me:Okay, pay the cash back for the successful order
Vishal:That is the second order first order has been cancelled and the offer was available on the first recharge.
Have you promised for the same?
Me:Don'tremeber
If the first order was cancelled, that means the second order will be considered as first order
as the first was falied
and second was successful
I am unhappy, that day two customer service agents promised me for received the cash back
Vishal:Thank you for the same and I am issuing the gift cards of RS 100 as you have promised by previous agent.
Me:Okay thanks
Vishal:I am issuing the gift card of Rs 101.
Please be online and allow me two minutes.
Me:Sure
Vishal:Thank for your patience.
Me:You're welcome!!
Vishal:As I have checked and came to know that you have also make the payment via credit card but as per policy you have to make the payment via amazon pay balance.
Me:Oh
Vishal:You have also made the payment through credit card that why you did not get the cash back I hope you understand.
Me:Okay, they promised me
And made me roam around
You are now reconnected with Vishal.
Me:So what is next?
Vishal:I am sorry I am unable to issue the gift card as system does not allow me for the same.
Me:What
This is really irritating
I will post this chat on internet on how you people behave with the customer
This is not accepted
Your Amazon pay also doesn't work fine
Vishal:As per term and policy you have to make the payment via amazon pay balance and you can also check that on website but you did not met the eligibility criteria. I hope you understand.
Me:I want to talk to your supervisor
THen why did you people promise me
Vishal:I am, transferring your chat please be online.
Me:At that time itself you should have read your policy
Vishal:I am, transferring your chat please be online.
A Customer Service Associate will be with you in a moment.
You are now connected to Vikas from Amazon.in
Vikas:Hello, my name is Vikas, I am a member of the leadership team, I'll be happy to help you today.
Me:Hi
I think he has explained you about the issue. Am I correct?
Vikas:Yes you are correct .
I am sorry for the same as I have checked the terms and condition about the offer as per the offer the payment mode should be pay balance .
Me:Then your customer service people didn't tell me in the first chat
This is 3rd time I contacted
Vishal also promised me for a gift card
I am tired of roaming around here
I wanted to do more shopping with Amazon
First 2 chats also they promised me for a cash back
Vikas:I can understand Sanjay, however I am sorry that we have to followed the terms and condition rest I will coach the agent .
So that this kind of issue will never repeat again .
Me:So what about my time
Are you not giving value to my time?
I wasted hours with you guys man
Vikas:For the time please accept my sincere apology .
Me:No, the need something for it
I need something I need the form of cash back or giftcard
Vikas:I am sorry we are unable to add it .
Me:Let me post this chat on internet on how you people behave with the customer then
I will never buy on Amazon and will never recommend and use Amazon and it's products
Vikas:Being a customer its your right however I hope you have checked the terms and condition before recharge on website .
Me:There was no proper links. I clicked on nit. It was not working
I hope you people checked out the terms and the conditions before promising me
Vikas:So may I know from where you got the information about cash back ?
Me:If you go to a shop, you will purchase it. But the works promised you something. You went trice.
Later they will tell they cannot give you
Do you agree for them?
I got on Amazon itself
Vikas:let me check please be online .
Me:Okay
Vikas:Thank you for your patience.
As I have checked the chat on 25th Oct he said he will escalate the issue that you have not received cash back however you have never confirm before recharge that it was for pay balance or credit, debit card .
It was wrong promise when before recharge we had confirm that you can recharge by any card you will eligible .
First you have recharge then you have contacted here .
Me:You people should have done this before and told me in the first time contact about not receive cash back
Time is money man
Vikas:So issue was escalated by pre CSA, and cash back terms and team both confirmed that the related recharge is not eligible because all the recharge cash back only when you pay via pay balance .
Me:Don't you understand the value of your customer?
Vikas:Alright we will share the feedback and this will never repeat again .
Me:But I need something for wasting my time
Vikas:We understand the value however we have to follow the policy as well .
Me:But you people have never contacted me after escalating to CSA
I only have have to contact you all the time
Vikas:In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:If someone does something and very easy to ask sorry and escape from it
But I need something for it
You people have wasted my time
Vikas:One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. Please accept our apologies.
Me:Noone has contacted me back asking if my issue was resolved or not. I only had to contact you people all the time
Vikas:Is there anything else I can help you ?
Me:Yes,
My issue was not resolved yet
As I told you already it is very easy to ask apologies and escape. But it doesn't give anything to my time
I don't need your apologies. That doesn't give me anything
Vikas:I am sorry since the order is not eligible for cash back we are unable to provide you .
Thank you for contacting Amazon. We hope to see you again soon.
To close this window, please click the "end chat" link.
Me:But why did you waste my time?
Vikas from Amazon.in has left the conversation.

Hello amazon team,

I have received my mi phone booked with order id:[protected].

Still i am awaiting for cash back which was offered at the time of booking.

Can you look into it and do the needful to receive my cash back amount asap.
It's almost 2months now from date of booking the phone.

Thanks and regards,
Kiran
[protected]

Hi, i have ordered one items in amazon india through deabit card and my account got hold and my one order (Around rs2100 two thousand are on hold i really need to deliver fast) due to some address verification issue. Than i got email from amazon india than send as fax with bank statment. I tried to fax it several times their fax services not working fax no[protected] i tried to send email but address verifications amazon.in is even not working and getting failure notice them. Can you please look in to it. My hold accounts email. Address is deavanand[protected]@gmail.com please please help me!

Ordered a chair, received no acknowledgement. My capital one card was charged for it on nov 23 rd. Have not received or heard that you even got the order. Please credit my mastercard for the $149.99. Thank you respond to [protected]@gmail.com. I have never had a problem when ordering on line before. I don't know why my card got charged. Your information says you charge the day it was shipped. If so, it should have been here by now. Thank you for any information you can give me.

We are charged for the amazon prime subscription in us dollars!!!
When prime is available india for 999 why would we purchase for rs : 6445.22/-

This is completely unacceptable, we would request it to reverse the transaction immediately. We have attached the credit card bills.

Subir bhagvati
[protected]

Sir,
I am extremely sorry to say that i have not received this amount from yourside. I had purchased this item through credit card no.[protected].
Hdfc bank not received this same amount before due date and till now not received from your side. Hdfc credit card dept letter ref. No.[protected] has charge me with heavy amount of fine. If you will show to hdfc credit card dept. You have already send or refund this amounts to bank. It is better me and bank.
I hope that you will send me a prove document to slove this problem.
Thank and regards,
Asitendra narayan mazumdar
[protected]

Hi,
Please help me in this case. I was online shopping form amazon two thinks (Iron & headphone).
1. Bajaj dx 7 1000-watt iron with order no.[protected] on 20th nov 2017.
2. Stuff hoods in-ear headphone with order no.[protected] and order date is 19th nov 2017.
Concern is that on the same time both is showing delivery on 24th nov and on 24th nov this is automatically showing 28th nov.
• i received a useless headphone and same day i requested return this faulty part and part is pickup on 27th nov but again this part show deliver on 04th dec but till no any update according this order no.[protected].
• second is iron was showing delivery on 28th nov but without delivery my order was showing delivered on given address, next day i complain according this.
• after complain iron next delivery plan was 4th dec but again this is showing on 8th dec 2017.
Please support and take action against amazon, he is waisting my time and giving me headache again and again.

Sir till today i have not received my order such as lyzol, veet, shoe tea, dry food, etc. Which are purchased at your online shopping sites. Though i have complained at yur customer feedback center on 2nd dec. You assured me that my items will be delivered at the earliest, but i am sorry to say that no action has been taken. Actual date of delivery was 4th dec.

Refund id[protected]i was thinking that amazon is having a good return back policy but it was fake promises amazon is giving to there customers. I returned my order before 20 days but still they are not returning my amount. They are telling still saying wait for 5 days. Its almost 20 days. They are doing same like snapdeal. What is an issue with amazon. Its really very frustating. Amazon is giving very bad service as like snapdeal.

Dear sir, since last 4 months i am waiting for wrong product to be replaced, and despite too many complains by me and lots of assurances given bye you people. Still the product lying with me, it's a matter of deep agony for me, my regestered no is [protected] kindly see yourself and do the needful, lest i will go to fir your company.
Regard
Sushil kumar tiwari
[protected]@gmail.com

I called 7 times to amazon. I didn't get any progress. I told them i want to return delivered defected product. But they didn't take any action. Pick boy said, he didn't get a any mail of return. And call center representative said, we mailed them. No one coming for pick up. This was my first & last order. Because i have too much bad experiance. I will never purchase any product form amazon.

I recently bought a karti palazoo set of ra. 1323. I got that last saturday. It was s size, but i want to exchange that with xl size. I complained about that,. But i didn't get any response from your company. I complained that day. But no one came for return it. It's too late and your company is very slow. I want immediate attention from your company as soon as possible. I am baisali biswas. Mobile no. [protected], plz contact as soon as possible.

Am kulwinder singh bhuchokalan (Bathinda) my gmail is [protected]@gmail.com am replies the order 27.10.2017 j7 prime mobile pay ment 14.900 visa card sipping. My oder no.[protected]. The delvery date is 5.11.2017. But no delvery my product after 38 days. I am call by 15-20 time castmer care but he was no resound and my oder verify so. My mobile no [protected] please help me and refined my pay ment.

While i am not in favor of redmi phones. I wanted to buy one for my relative.
I saw the flash sales of redmi 4 on amazon today 5-dec-2017 at noon.

I looged in a few minutes before and as soon as the deal was thrown open, i added it to my cart successfully. By then the deal was about 4% claimed.

So the item was successfully in my cart for checkout within next 15 minutes.

However as soon as i accessed my cart i got a message that 'the item is no longer available from the seller you selected'

I just recently commented this behavior by online sellers on this site only and just within 2 days of my comment i really get the same experience.

See the attached screenshot. At one point it says item not available despite of successfully adding it to cart within the claimed deal and yet it also throws checkout screen. On checkout it failed though.

It's clear that flash sells of amazon are ways of fooling the customers.

I had ordered shoes from amazon on 12 oct 2017 of rs 10, 020 which i had return it back on 23oct 2017 i also get the returning receipt it been about one and half month and i did not get the money back i expecting that i will get my money back soon hope that i will get respond soon about this
this is my order id[protected]
please help me

I had ordered the shoes on 12 oct 2017 of rs10020.00. Which i had returned on 23-oct 2017. I have also the returning receipt,
It been about one and half months and i din't got my money back. I m expecting that soon i will get my money back. Hope i can get the response about the same.

[protected] this is my order id.
The delivery boy called me last day. I said i am not in my home so please bring tomorrow, as of that delivery boy brought the courier this morning around 9:15am.
When i was about to pay the payment through card. He said i can't pay through card, because the courier status is already delivered last evening.
How come the courier shows the status without delivering to customer.

My product has been canceled, this not the first time this is 4th time, i need the product or compensation for the cancelation of my products. I am very unsatisfied, unhappy with what amazon has done to me, immediately they should resolve this issue, and the orders has been canceled without intimation me, i need my products back or i need compensation.

I have order onle plus 5t from amazon app my email id is [protected]@gmail.com my order no is[protected] but i recieved a china duos mobile worth rs 599 dont know why this time happen to me i am very un satisfied i have paid 32999 for this order and get an instant discount from my credit card visa payment service but look what i get i dont know why this time amazon did this to me i am worried about my 32999 rs which paid to this order

Amazon india putted my account on hold since last15 days and they are not unholding my account so i told them don't open my account but give my amazon prime membership money and my amazon pay money but they saying that we will not give you they are saying please share your card details with us and they are forcing me to share my details kindly look into my problem