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Amazon India Complaints & Reviews

www.amazon.in

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Updated: Apr 4, 2026

Complaints 20353

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Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: 560016

Amazon delivered me a wrong product, only the price tag was excalibur and colour was white with lines and the shirt quality was so cheap and it seemed to be a used one. Trusting on amazon i dint take any pictures and returned it back, after returning it back, amazon claimed that we had sent back the wrong item and also they sent me an abusing email that our account will be disabled if we dont send them the right product to them. Customers be aware when u open the packet, just take an video for your evidence otherwise you are going lose your image.

Am a genuine customer from past 3 years, but amazon fooled me nicely and threatened me by sending me an abusing email. Amazon customer care also dint respond to our query, had a number of follow up but its of no use, they dint give a proper resolution. I have the email with me which am going to publish in news paper and media.

Amazon India customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by Sherly Eliza Please provide me solution as early as possible.

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Address: New Delhi, Delhi, 110059

Dear sir/mam,

Approxx 30 days before i was order one product of rs 600 which was not deliver till date.
An amount of rs 600 was also not credit in my amazon account or our bank account
And we are also filed its compaint to consumer court registered complaint no. 547692

Therefore it is request to you resolve my problem as soon as possible

Thanks & regards
Priya singh
Mobile: [protected], [protected], [protected]

Amazon India customer support has been notified about the posted complaint.

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A

akoijampradeep

from Imphal, Manipur

Dec 20, 2017

On 13.12.17 a sum of Rs. 70398 was debited with reference no LU[protected] and a sum of Rs.22407 with reference no LU[protected] was debited from my account for purchase from my account using my ATM details. Please block the order and credit the amount to my account.

with regards

HARPREET Singh
Leimakhong, Manipur

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Dear team,

I have placed the order[protected]) on 24/09/2017 and after 4 days order has dispatched to my registered address. I have removed the parcel then i have identified the order what i have placed is different to what i have received. Then i called to customer care and returned the parcel what i have received to your delivery boy. Call center people has advised me to cancel the order, based on their advised i requested them to cancel and refund the money which was paid to the order. As of now i have not received the refund from your end nor received the response from your end. Is this the way you are deal the customers? I have given enough time to resolve the issue; you people have failed to do so. I want to file the complaint against you as you are arousing the customers

Regards,
V. Sanyasi naidu,
[protected].

Amazon India customer support has been notified about the posted complaint.

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T

Triveni Triveni

from Tumkur, Karnataka

Dec 20, 2017

I have returned big savings laughing boy doll pn14. 12.17 but they not refund or replacement is done I have returned item because it is not doing any action and my acknowledge no.[protected]

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Address: 605001

Website: Amazon.in

1st week dec 2017.
Order no:[protected]
Item shows 2 return cutoff dates - 1 is 12 dec. 1 is 19th dec. I have screen shots of both. I tried to return the defective item on 16th dec, but couldnt get it done formally - so wrote to the seller, and no
Reply. This is a broken 3500 inr item. It must be fixed. I didnt even receive
From my office till 15th dec, and it was broken in the box!
The seller should reply to its customers and write back, then fix the defective item. I do think they may have sent an already returned item, as the box wasnt sealed, so purposely tried to get rid of something they knew was broken. I cant find the item on the site anymore. How can you expect a business, which is closed for weekends and has days off for staff, plus needs procedure to implement, test, then report issues with items, to find a defective product within 3 days? And how can you have sellers on your platform who deliberately sell a customer a broken item, then dont try to fix it?

Amazon India customer support has been notified about the posted complaint.

Dec 20, 2017

Updated by rtp123 And they nor the seller ever reply - how can cheating companies such as these stay in business?

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Address: Imphal East, Manipur, 795001

Website: www.amazon.in

Dear maneger, let me keep a complaint that when i ordered a product "bosch gws 750-100 professional angle grinder"rs.2, 873 order id:[protected] from amazon.in seller "dtonline" on 12nov 2017, item price is 2, 873, owing to i had amazon gift card problem, doubling order had been ocured. This gift is rs.93 which was added amazon pay balance on 2 aug 2017. Then seller took two different prices 2, 873 & 2, 780 with the same gift card id:. After i canceled one item, the refund initiated: 2, 873 for this item on 28 nov 2017 & refund me rs.2, 780 wrongly on 29nov 2017. I paid using sbi mastecard. I should be obliged if you would look in to the matter & prepare to refund me want of rs.93 & take action against such cheating seller & company. Please notify me about this case via my email.. Sincerely, h. Lalkanhai sharma

Amazon India customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by hanjabam lalkanhai sharma Dear team, in respect of previous complaint, i don't receive a reply from amazon.in customer service even now. Sincerly, h.lalkanhai

Dec 28, 2017

Updated by hanjabam lalkanhai sharma Dear respective team, in respect of previous complaint, i don't receive a refund confirmation email from amazon customer service & a SMS confirmation from bank also even now. I should be obliged if you resolve my issue as soon as possible. Sincerely, h.lalkanhai

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H

hanjabam lalkanhai sharma

from Kolkata, West Bengal

Jan 8, 2018

Dear respective supporters, in respect of previous complaint on 20 dec 2017, i don't reseive a confirmation email of refund Rs.93 from amazon customer service. I should be obliged if you look into the matter & let me know what has become of the refund Rs.93. Please notify me via my email. Iam waiting for your reply. Sincerely, h.lalkanhai

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Address: 560045

Website: Amazon.in

I had placed an return request for one of my order on 17/12/2017 and the pickup was scheduled on 18.12 4pm to 7pm, the delivery agent called me and asked if i'm free in morning for which i said no as i have to go to office, i called the agent at 5pm and he said he will come for oickup but never came and moreover i got an message stating that the pickup was attempted but not successful as i was not available, the pickup was rescheduled to 19th dec for 4pm to 7 pm and the same thing repeated, i made multiple complaints regarding this through email and calls to amazon customer care and they assured that the item will be picked up today (20.12), and today again the agent calls me up 11 am and asks if im free, i clearly mentioned that i'm not free in the morning and will be available after 4 to which he said he is not free at that time and said that the pickup can be done in morning only.
Now 2 questions
Is your customer care team so clueless about the pickup and unable to contact the agent?
Why do you have time slot option for return when your agents come whenever they fee like?

Oid :[protected]
Mobile : [protected]

Amazon India customer support has been notified about the posted complaint.

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K

kayalkarthi

from Coimbatore, Tamil Nadu

Dec 20, 2017

I have returned the Milton thermosteel flask on 28/11/17. Ref Tracking[protected]. Kindly refund my amount immediately

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Address: 560055

Hello sir,

I have placed an order sarees at price rs. 88/- as on 10 december 2017 at 12:52pm on amazon site. And i pay successfully from my amazon pay balance.
My expected delivery time is 14-15 december 2017 and i was waiting for my product for delivery. On 15 december 4:00pm i have got mail mention "this is to inform you that your order[protected] was cancelled. It's very shocking for me. I am very embarrassed how could amazon do this and cancel my order automatically without any reasons after successful place order. I am a prime customer of amazon. Cancel order after price inflation 832/- and ending of all deals/offer on competitive e-commerce site. So please deliver my order otherwise reimbursement inflation price
Immediately.

I am valuable prime customer of amazon at and purchase more than 30000/- in a year from amazon i am not expecting this type of cheatings and service

My details are as follows:
Name : sarika mundhra
Email id :[protected]@gmail.com
Reg. Mobile no. - [protected]
Oder id :[protected]

Please provide immediately proper valuable solution
Thankyou

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I placed an order for mobile with exchange, however due to unforseen reasons, i am not able to return my old mobile. I requested them to charge mere 1500 they offered for exchage n they ask me to cancel whole order n place new one. Cce was also very sarcastic. Very disappointed with this. Is it so complicated for them to take this charge n cntinue my order shpment. Even the managr who spoke wasnt helpful

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Website: www.amazon.com

I am a member of Amazon.in and recently an unauthorised transaction from my credit card has been done in the name of Amazon prime membership which I have not opted for. The transaction has been an international one through Amazon.com o[censored]SD99 and both the ends are not helping to resolve .!
I am continuously mailing Amazon.in but they are not replying saying the deduction is through Amazon.com same issue is with Amazon.com, they are not resolving saying I am a member of Amazon.in not .com
It's my credit card payment which is of crucial importance !
I have neither opted for prime membership before nor recently renewed it

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I have ordered two different products on amazon on 15th of december and my shipment was by 20th december, in meanwhile yesterday 18th december evening i got a mail and msg regarding that my package was delivered. When i came to know that. I haven't received any courier to the apartment or to my door. I have paid for the above order through a card. So i have complained to customer care about the order in amazon. Still, i don't get any details about my order. Regarding refund or replacement for the delivery. I am using amazon for long since i now. I hope this mail will recover my problem.

Dec 19, 2017

Complaint marked as Resolved

I m happy that my problem was resolved thanks to Amazon team for the customer care, some three people I really thank for their patients support from the issue thank you, Amazon team.

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Dear amit sir,

This is my order id i had returned it through bluedart on 18/12/2017 it has been delivered to elite accessories on19/12/2017 at 1:30pm received by pavan. I had already spent rs1120 as self return courier charge by professional courier on dec 6 but the seller rejects the prodct and it returned to me but still the courier charges has not been initiated. On 17th i received a mail from cs as pls return it by bluedart or professional courier or fedex or dtdc any one we will provide you the courier charge and product charge once it gets delivered. As of that msg i also returned the product through bluedart (Tracking [protected]) and it has been delivered still no refund for product and also for courier charges issued. If i asked to cs they are telling wait wait wait only from the issue arriased. I need to know will i get my refund or not i have done all what are all you said now you needs to give me refund but why making customers to wait whats wrong in giving my money to me am i your enemy making me to wait for long period pls i need a reply sir

Amazon India customer support has been notified about the posted complaint.

Dec 18, 2017

Updated by Vivek Adhav Order #[protected]

This is my order id i had bought sricam ip camera on 20th nov 2017 and it has been smoothly delivered to me without any problems but the product is mismatching looks different from which i ordered i aslo attached the pics and intimated this with amazon customer executive and they too checked and created a return for me i also waited for the person from ats to come and pick it but no one cames so i again called to cs and asked why it happens they said our vehicle has been breakdown status has been updated so pls you self eeturn it like that they told to me. The next day i went to professional courier and send it to elite accessories the seller wer it came and send the courier receipt too and informed to cs. They check and they too tracked the product and said once it delivers we will issue your courier charge and product charge i had waited 7days but no response came i tracked and called to professional courier delhi they said the seller is not accepting he is rejecting to accept. Then at the mean while i got a call from seller he said why sending this product to me i said its seems to different he said i wont accept return for that i cant do anything you ask with amazon i only accept service like that he told ans suddenly he cut the cal i tried many times but he scolded and blocks my number. I informed this to cs they said pls again speak with courier team to deliver i also further done what they told but 4times they attempted to deliver the seller rejects then the cs told me to get once itreturn back to you. I also waited again 6days and got the product and i called amazon cs they said wait wait like that many times and no response came from them then after many conversation one person told on 12th dec i am from specalist team i will raise the ticket sont woory your money will be safe pls wait 3 days max you will get solution untill dont return it like that i also waited 5 dys and yesterday i contacted ca they said pls wait again 3days we cant give any solution like that and today one person telling pls wait untill19dec and another person telling pls self return it i am fully disappointed each one telling one thing i need a proper information i need my money back fault is not at my side with in the time frame i returned the seller dint accept ao amazon needs to take responsibility but no one is giving any proper solutions this what the amazon treats your customers i also have my own family and businees i dont have time to speak daily with this issue pls give me aproper solution or else i dont know what to do except filing a case on court im sry to say this i dont want this to happen and spoil amazon name really my entire family is using amazon only but these like sellers surely spoil amazon name take this as my feedback pls and give me a solution i need my money back

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Address: Thane, Maharashtra, 400604

Website: www.amazon.in

Team,

Amazon people are making fool to customers when i placed an order on 14th dec 2017 that time product delivery estimate was on 18th dec 2017 when i escalate this issue with your executives they said that it was our mistake to delay the product and now you guys updated 23rd dec 2017 date what the #*k is this very third class and poor service.

You guys should learn from flipkart how they are very dedicate to delever customer product on time, from today onwards i will never use amazon third class site.

I m going to escalate this issue on all social media and consumer forum, shame on you people.

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Address: 201301

I ordered a mixer grinder on oct. 30 and it was supposed to be delivered by nov. 30 but it was never delivered to me. Then i cancelled the order and request ed for refund. Since i was not getting any appropriate option, i selected return and refund. Unfortunately, i did not get refund till date. I also called to customer care, he locked the ticket, and advised me to wait for 48 hours. But the issue has not resolved yet. I am fed up with contacting customer care again. Please suggest, if you can help on this.

Amazon India customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by Kusumg79 No response received till date..

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D

Dyrga Sankar Rao Turakalapudi

from Hyderabad, Telangana

Dec 19, 2017

JBL C100SI In-Ear Headphones with Mic (Black)
Sold by: Cloudtail India Private Limited
Shipped: Oct 16, 2017
Quantity: 1
Replacement requested
Replacement Order :[protected]
Return received on: Oct 29, 2017

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Address: Sitapur, Uttar Pradesh, 261001

Website: Www.amazon.in

I have purchased a shoes from amazon and due to size issue i want to return it. And i had requested for my product return 3 times. And when i called them 4th time they say that the product will not be picked up from that location (But they deliver the product at the same location) and they asked me to courier them the product to them after that they will initiate the refund.

Amazon India customer support has been notified about the posted complaint.

Dec 19, 2017

Updated by mayank0805 [protected] this is my order no.

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Address: Faridabad, Haryana, 121002

Website: Amazon.com

Order no.[protected]
I have purchased a xiomi mi a1 black mobile from amazon in 4000 rs on 13.12.2017, i have confermed from amazon that will this product diliver timely between 19 to 23 dec. They agree that this product will diliver you on time, i have done pre payment for the ptoduct through online banking, today i have get massage and mail from amazon that your product is cancelled, any your money refunded, now this product is not available in 4000 rs and all sale offer in other site also closed, now i need this product from amazon in same price on which i booked this product, i have taken frequent follow for this product and called several time to conferm that my product will diliver on time or not and everytime amazon representative said that your product will diliver betweeb time period given. Please help me to get this product from amazon.

Thanks

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Address: Nalanda, Bihar, 803101

Please helpe, please provides me invoice billing throw amazon... My charger is damage, but mi service centre is no chenging he is demand on bill but purchasing after some time after bill is blanking... So kindly request to you please provide me invoice bill on my email id is [protected]@ gmail.com & my mob no [protected]... Amazon online shopping order no â€” #[protected]. Order date - 24 - sep 2018

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Address: Chennai, Tamil Nadu, 600096

Website: www.amazon.in

I have ordered honor 8 mobile through amazon. They sent mobile with invoice which does not have imei number on it. When asked for they said will get that from seller. Now my phone got broken when i went to honor service center they were asked for invoice with imei number. Even though its in warranty period i had to paid get it repaired. But this amazon people never get that information nor replied back to me.

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Address: Mumbai City, Maharashtra, 400037

I purchased a product on 30th sep and window to return the product closed on 11th oct but the product was defective and after couple of months went bad, the seller is not contactable inspite of multiple mails and phone calls and the seller is still selling the product on amazon and when the customer service is asked about the same they have no clue, this is the worst exp even though am amazon prime member, also the service team not helpful at all and just keep saying we are just portal and cannot stop anyone from selling anything, good then next time they might also sells bombs and ammunition as they cannot control who sells what

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Address: Raipur, Chhattisgarh

I had ordered for loreal professional xtenso shampoo and mask. The product i received was having different contents. They were manipulated.
Also a day cream i had ordered for was returned back without contacting me. The amount for the products was paid online. It is so annoying after paying so many bugs and waiting for a couple of days you have to again spend time to get back the amount and a proper product.

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Dec 12, 2017

kuldeep mahor's response Sir,
I purched "indian railway track" book this book is English addition but I want to hindi addition .

Kuldeep mahor
Gajanandham office main road
Durga nagar, vidisha ( m. P. )
Pin - 464001

Dec 12, 2017

kuldeep mahor's response Sir,
I purched "indian railway track" book this book is English addition but I want to hindi addition .

Kuldeep mahor
Gajanandham office main road
Durga nagar, vidisha ( m. P. )
Pin - 464001

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K

kuldeep mahor

from Raipur, Chhattisgarh

Dec 18, 2017

Sir,
I purched "indian railway track" book this book is English addition but I want to hindi addition .

Kuldeep mahor
Gajanandham office main road
Durga nagar, vidisha ( m. P. )
Pin - 464001

J

Jitendra Singhsolanki

from Korba, Chhattisgarh

Dec 18, 2017

Refunds 899+71india post Delaware charge 71rs ready fund

P

Pushpendra Khatri

from Indore, Madhya Pradesh

Dec 18, 2017

Return product order no[protected] Refund not received still one month more . Please provide me my refund .
I m return order American tourister backpack 9.nov 2017 but still my refund amount not received to me.

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Address: 560037

Website: www.amazon.in

Hello sir,

I have prime customer of amazon. I have placed an order on 10 december of 1 saree on rupees 88/-. My expected delivery date 14-15 december 2017. I am waiting for my product but my product is not delivered. On next day i track my order status. Than message show "this order has been cancelled.". And my product price is also increase to 888/-. My request is deliver my order or otherwise reimburse price inflation so i am able to place order again.

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