Amazon India Complaints & Reviews

I placed A order on 10/12/17 for a rose gold 32 gb iPhone.I received the product on 14/12/17 3 pm no text or msg saying that the phone would be arrivaled today..After inspecting it found it was a 16 gb rose gold and had a black colour mark on the panel backside and in the box was a duplicate usb cable no orgininal charger or headset.I request for a return on the same day and on 15 morning at around 10 am he came to collect the phone without calling or texting.The same evening got a call from amazon saying that I robber the orgininal charger n headset.It been 3 weeks still not receive my money back.

I purchased redmi 4 gold on amazon.com last 12 dec 2017 to deliverd me and after using two days mobile heating problem issue i informed to amazon customer executive. But his say your mobile is working and otherwise go service centre, no refund ur amount for this time. I want to refund my money or send redmi 4 gold units not black units because it's heating, sensor, touch, hanging issues. So please give me justice

Order date: 14-dec-2017

Order #[protected]

I order the product at 14th dec. The estimated time of arrival was 19th dec, till then there was no tracking update. Dropped a mailed to customer care but they don't where the package is. They told me to wait for 2 days more. At last today 21st they told me that the package is lost.

I want my refund intiated asap. I have waited long enough.

Customer name vikram chavan
Contact number [protected]

Order details[protected]

I had reqested for returning the order which i bought from amazaon, immediately after i recevied the order as the falcon hand lawn mower was not working as expected and was faulty. But amazon is not sedning any person to collect the same. From last 3 days i recevie a message in morning that the item will be collected but no one comes down to coleect it, and evening i get another message that the pickup is cancelled due to network issue.

I purchased redmi 4 black on amazon.com last 19 dec 2017 to deliverd me and after using one days mobile heating problem issue i informed to amazon customer axcutive. But his say your mobile is not heating and no refund ur amount for this time. I want to refund my money or send redmi 4 gold units not black units because it's heating, sensor, touch, hanging issues. So please give me justice

Dear
Sir,
With due respect i want to inform that i have purchased a printer online fromamazon india, model no - epson l385, billing date 14/12/17 they are collected money from me total rs-14, 400/- epson printer price-11, 284.38/- and sgst-14%, cgst 14% total rs-1, 579.81 *2=3159.62/- invoice no-scca6095 dt:14/12/2017. I want justice from you why they are collected gst charge 28%inplace of 18%. Pls help me.

With thanks
Gopa ghosh
Bankura, west bengal, 722101. Mob-[protected]

Order date 2 dec 2017
Order#[protected]

Courier details

Blue dart
Tracking. [protected]

Sir
On dec 2 i ordered a herba life product and the on website it says that it will be delivered on dec 14. But even today it doesn't delivered... I already sent number of mails stating this issues and there is no proper reply about this. Now i demand to clarify this issues. I wanted my order as earlier to my address or else cancel the order and repay amount.

I have ordered from amazon but i received the empty package but when i complaint the amazon didn't give me a good feed back and just said that the package is successfully dileverd from our side without any proof if they saying that the package is dilvered to me intact so give me proof that the courier warehiuse is have so trusted worker bcz amazon also don't have a good worker my bro also do a job and he say that we stole some product from amazon so why i would trust that you are saying the the package is dileverd intact but this is a responsibility of courier they easily said and didn't give my refund and also closed my account by saying that fraud i want my money and i want that you have to do so many thing to improve but don't do this bad things with innocent people who saying truth but they also treating us like a fraud people why we are not like that people you can say me fraud if i did this too many times i want my solution plz do something

I have ordered 3 products from amazon but I did not get the delivery yet when I sent emails and called to them they denied to help me.and says the product was delievered I have all the recordings with me where in they denied to help me and said if you want to raise complain in consumer forum or police you may go.I want to type more but no space.

Dear sir,
Please return my amount in argent baisi. Please find the attachment file of order detail.
American tourister backpack purchased amount 1790 rs. 2 month old.. Product picked also. But refund not give me still please solve it..
My order no-
[protected].. I m return this order product to reason of small size and also problem original tag and proper beg pick up done by amazon delivery boy. Know amazon services officer toll me i m send wrong product. Why?
Your delivery boy pickup proper product and know 5o day after you told i m send kata fata product

Please solve my problem and refund my amount 1790 rs

Regards
Pushpendra khatri
Mo - [protected]
Registered id - [protected]

Hi,
I am canvena cajetan the account holder of canara bank sawantwadi, a/c no.[protected]. My amozon refund of 866 was initiated by amozon on 14/12/2017 and it should reflect in my account by 5 to 7 days that is on 21/12/2017 but i have till not received the amount. I contacted canara bank customer care but its of no use. Please canara bank deposit my money at the earliest.

Following is the email detail provided by amazon

Your refund of rs.866 has been processed successfully on 12/14/2017. The amount should reflect in your account by 12/20/2017.

The authorization code (Refund reference number) for the transaction is 268520.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

I had oredered wd 1tb external hard disk and bag cover in date 20-12-12
Morning 11:00 am my order is successfully placed it sent me a conformation msg but it cancelled my order in evening 6:14 to told me it's price error
When this time i bought it it's price is 2999 but in this time it's price is 3644 rupees and customer care told me reorder your product..
My question is when i bought it's product 2999 only so why i'll pay extera mony to reorder its product to buy 3644 rupee

On 19th november 2017. I have placed an order with amazon.in with order#[protected]. I had size issue with the product so i had to return. Unfortunately the courier person who had come to pick the product "mangal casual new style denim shirt for boys and men (42)". Informed that he is from myntra.com. So at the same time i have 3 shirts to be returned to myntra.com

He picked that 3 shirts instead of "mangal casual new style denim shirt for boys and men (42)". I asked him for the return receipt and he told me that i will get a sms but i didnot. The refund was issued immediately i have received a refund of rs745. But the 3 shirts that are picked up are not products of amazon they need to be returned to myntra.com on or before 24th december 2017.

I have complained to amazon ats person who picked the products from me. I called him. This is his mobile contact number [protected]. He said you will receive it back but it has been 26 days.

As per amazon policy reply the shirts should be sent back to me. I have sending numerous number of emails and calling amazon and there is no serious investigation done. However the people are so rude sending me an email replying saying we cant give your products back. This is a clear violation of consumer rights and i will file a case in consumer forum.

I am coming to an end with returning the products to myntra.com the total of 3 shirts costs me rs2695. Which is very huge amount to me. Amazon or its affiliated ats will be liable for the total loss of rs2695 towards picking a wrong product.

I need the 3 shirts or amazon has to pay me the amount for loss.

This is the final attempt of communication i am sending it to you guys. The next communication will be legal and i will be filing a case in consumer forum.

Amazon delivered me a wrong product, only the price tag was excalibur and colour was white with lines and the shirt quality was so cheap and it seemed to be a used one. Trusting on amazon i dint take any pictures and returned it back, after returning it back, amazon claimed that we had sent back the wrong item and also they sent me an abusing email that our account will be disabled if we dont send them the right product to them. Customers be aware when u open the packet, just take an video for your evidence otherwise you are going lose your image.

Am a genuine customer from past 3 years, but amazon fooled me nicely and threatened me by sending me an abusing email. Amazon customer care also dint respond to our query, had a number of follow up but its of no use, they dint give a proper resolution. I have the email with me which am going to publish in news paper and media.

Dear sir/mam,

Approxx 30 days before i was order one product of rs 600 which was not deliver till date.
An amount of rs 600 was also not credit in my amazon account or our bank account
And we are also filed its compaint to consumer court registered complaint no. 547692

Therefore it is request to you resolve my problem as soon as possible

Thanks & regards
Priya singh
Mobile: [protected], [protected], [protected]

Dear team,

I have placed the order[protected]) on 24/09/2017 and after 4 days order has dispatched to my registered address. I have removed the parcel then i have identified the order what i have placed is different to what i have received. Then i called to customer care and returned the parcel what i have received to your delivery boy. Call center people has advised me to cancel the order, based on their advised i requested them to cancel and refund the money which was paid to the order. As of now i have not received the refund from your end nor received the response from your end. Is this the way you are deal the customers? I have given enough time to resolve the issue; you people have failed to do so. I want to file the complaint against you as you are arousing the customers

Regards,
V. Sanyasi naidu,
[protected].

1st week dec 2017.
Order no:[protected]
Item shows 2 return cutoff dates - 1 is 12 dec. 1 is 19th dec. I have screen shots of both. I tried to return the defective item on 16th dec, but couldnt get it done formally - so wrote to the seller, and no
Reply. This is a broken 3500 inr item. It must be fixed. I didnt even receive
From my office till 15th dec, and it was broken in the box!
The seller should reply to its customers and write back, then fix the defective item. I do think they may have sent an already returned item, as the box wasnt sealed, so purposely tried to get rid of something they knew was broken. I cant find the item on the site anymore. How can you expect a business, which is closed for weekends and has days off for staff, plus needs procedure to implement, test, then report issues with items, to find a defective product within 3 days? And how can you have sellers on your platform who deliberately sell a customer a broken item, then dont try to fix it?

Dear maneger, let me keep a complaint that when i ordered a product "bosch gws 750-100 professional angle grinder"rs.2, 873 order id:[protected] from amazon.in seller "dtonline" on 12nov 2017, item price is 2, 873, owing to i had amazon gift card problem, doubling order had been ocured. This gift is rs.93 which was added amazon pay balance on 2 aug 2017. Then seller took two different prices 2, 873 & 2, 780 with the same gift card id:. After i canceled one item, the refund initiated: 2, 873 for this item on 28 nov 2017 & refund me rs.2, 780 wrongly on 29nov 2017. I paid using sbi mastecard. I should be obliged if you would look in to the matter & prepare to refund me want of rs.93 & take action against such cheating seller & company. Please notify me about this case via my email.. Sincerely, h. Lalkanhai sharma

I had placed an return request for one of my order on 17/12/2017 and the pickup was scheduled on 18.12 4pm to 7pm, the delivery agent called me and asked if i'm free in morning for which i said no as i have to go to office, i called the agent at 5pm and he said he will come for oickup but never came and moreover i got an message stating that the pickup was attempted but not successful as i was not available, the pickup was rescheduled to 19th dec for 4pm to 7 pm and the same thing repeated, i made multiple complaints regarding this through email and calls to amazon customer care and they assured that the item will be picked up today (20.12), and today again the agent calls me up 11 am and asks if im free, i clearly mentioned that i'm not free in the morning and will be available after 4 to which he said he is not free at that time and said that the pickup can be done in morning only.
Now 2 questions
Is your customer care team so clueless about the pickup and unable to contact the agent?
Why do you have time slot option for return when your agents come whenever they fee like?

Oid :[protected]
Mobile : [protected]

Hello sir,

I have placed an order sarees at price rs. 88/- as on 10 december 2017 at 12:52pm on amazon site. And i pay successfully from my amazon pay balance.
My expected delivery time is 14-15 december 2017 and i was waiting for my product for delivery. On 15 december 4:00pm i have got mail mention "this is to inform you that your order[protected] was cancelled. It's very shocking for me. I am very embarrassed how could amazon do this and cancel my order automatically without any reasons after successful place order. I am a prime customer of amazon. Cancel order after price inflation 832/- and ending of all deals/offer on competitive e-commerce site. So please deliver my order otherwise reimbursement inflation price
Immediately.

I am valuable prime customer of amazon at and purchase more than 30000/- in a year from amazon i am not expecting this type of cheatings and service

My details are as follows:
Name : sarika mundhra
Email id :[protected]@gmail.com
Reg. Mobile no. - [protected]
Oder id :[protected]

Please provide immediately proper valuable solution
Thankyou