Amazon India Complaints & Reviews

Sir i had purchased a product from amzon of worth rs719. Unfortunately i could not pick my product, it reversed to amzon, they refunded me that amount in break as i had paid it in break (87 by amzon pay balance and 632 by debit card). Amount of rs87, i have received already but rs 632 which has been refunded in my account by 18th dec, still not refunded in my account. Regarding this i have contacted amzon 7-8 times and my bank 3-4 times, but still my refund not credited in my account. Amazon saying we can not help you more as we alreadyhave transfered money in your account, by using reference code you sholud contact bank but bank saying its amzon issue, so amazon should contact us, we can not help you by using reference code. I am completly stucked between bank and amazon... Please take proper action regarding amzon so i colud get my refund as soon as possible... Thanks so much.
Details of products and customer
Customer name - ajay kumar
Email [protected]@gmail.com
Ph no-[protected]

Product details -
Order placed
30 november 2017
Order number
[protected]

Hi,

I (Sanjith joseph mathew) have received a totally different item for the order number[protected] i have placed with amazon india. The item i have received is different and too poor in quality which is not even working.

Placed a return/refund request on 17/12/2017 and it was promised by amazon india that it will be collected from my address on 18/12/2017 between 3.00pm and 6.00pm. Till this date, no one collected the item or refunded the amount. I have contacted amazon customer service almost every day but nothing has happened to help me so far.

It surprised me that amazon india is not even ready to register this as an official complaint and provide me with a complaint reference number!. It will be great if i could get the refund processed for this item.

Thanks,
Sanjith joseph mathew
+91-[protected]

Empty box was recieved when ordered a rs 5595 fossil watch. Contacted to amazon customer care no postitive response
They are not sending me product or refund
Please help to get my money back
They told me that there team inspected it and they sent product but i didn't received it. I complain them as soon as i received empty box. They sent me an email to wait but now they suggested me to go to police or consumer courtbr...

I had placed an order for the aforementioned product and had received it a day later than the estimated delivery date. However, my complain is regarding the condition of a particular vehicle part: the front disk brake is deformed /bent in a manner to disallow smooth wheel rotation. The surface rubs with the caliper and emanates a rather annoying hissing sound. The caliper itself is faulty, it doesn't clasp on the disk properly. A careful comparison between it and the rear brake reveals its misalignment.

Since, i've paid a hefty sum for the whole product i'd love to be reimbursed only in the amount that would allow me to purchase a new caliper and a new disk.

Amazon deducted the amount of prime membership without my permission. I have never placed an order and they are also saying this. When i asked to refund the amount then they refunded the wrong amount and now they are denying to refund the complete amount. I am worried about

1. When i am not placing any order then how they can deduct the charge form my bank without my permission?
2. Amazon servers are not secure.
3. Amazon's customer services is terrible. They said that i can register a formal complaint.

This is not the first time when i am getting this issue. But this time i am forced to make a formal complaint. I posted this on twitter, callled amazon several times and chatted with them but no results.
Here are the mentioned details.

Date of the incident : 14th dec 2017

Attaching the screenshot of my bank statement.

I request you to please take an appropriate action against these frauds.

Thank you

Plzzz team i am bagging you to solve my problem from amazon i just broke down from amazon service and i was using that account from 2 years and they also closed my account i buy many product and no problem came up but when the empty box accident happen with me i told to amazon and they asked me to wait and wait after 19days they said that they unable to issue refund they said that parcel was completely packed and also packed until i received but when i open that was actually empty and they said that they won't refund and i was so disappointed that if i want to do fraud that i could been many times and many time ago so how they can say that item was completely dileverd and also that item was inside the box if it was then give me update with proof you can't easily say that we ask from courier company and they said yes this is not perfect investigation even i am saying that the item was missing so why they not listening to me plzzz support me i am not that rich plzzz team plzz help me to get my refund from them

I have ordered fitrist pulzz band which was delivered to me on 24th nov 2017. Initially it was working fine but just after 2 weeks i was shocked to see that the device's touch is not functioning at all. I thought that the battery has been discharged and tried to charge it many times but still no touch button working. This is very bad and i am feeling like being cheated.
where is the 6 months warranty...?

It is requested to either refund my money or replace the device at the earliest. amazon is a well known brand that's why i have choosen it to order electronic device.

hopefully some one will look into this.

I placed A order on 10/12/17 for a rose gold 32 gb iPhone.I received the product on 14/12/17 3 pm no text or msg saying that the phone would be arrivaled today..After inspecting it found it was a 16 gb rose gold and had a black colour mark on the panel backside and in the box was a duplicate usb cable no orgininal charger or headset.I request for a return on the same day and on 15 morning at around 10 am he came to collect the phone without calling or texting.The same evening got a call from amazon saying that I robber the orgininal charger n headset.It been 3 weeks still not receive my money back.

I purchased redmi 4 gold on amazon.com last 12 dec 2017 to deliverd me and after using two days mobile heating problem issue i informed to amazon customer executive. But his say your mobile is working and otherwise go service centre, no refund ur amount for this time. I want to refund my money or send redmi 4 gold units not black units because it's heating, sensor, touch, hanging issues. So please give me justice

Order date: 14-dec-2017

Order #[protected]

I order the product at 14th dec. The estimated time of arrival was 19th dec, till then there was no tracking update. Dropped a mailed to customer care but they don't where the package is. They told me to wait for 2 days more. At last today 21st they told me that the package is lost.

I want my refund intiated asap. I have waited long enough.

Customer name vikram chavan
Contact number [protected]

Order details[protected]

I had reqested for returning the order which i bought from amazaon, immediately after i recevied the order as the falcon hand lawn mower was not working as expected and was faulty. But amazon is not sedning any person to collect the same. From last 3 days i recevie a message in morning that the item will be collected but no one comes down to coleect it, and evening i get another message that the pickup is cancelled due to network issue.

I purchased redmi 4 black on amazon.com last 19 dec 2017 to deliverd me and after using one days mobile heating problem issue i informed to amazon customer axcutive. But his say your mobile is not heating and no refund ur amount for this time. I want to refund my money or send redmi 4 gold units not black units because it's heating, sensor, touch, hanging issues. So please give me justice

Dear
Sir,
With due respect i want to inform that i have purchased a printer online fromamazon india, model no - epson l385, billing date 14/12/17 they are collected money from me total rs-14, 400/- epson printer price-11, 284.38/- and sgst-14%, cgst 14% total rs-1, 579.81 *2=3159.62/- invoice no-scca6095 dt:14/12/2017. I want justice from you why they are collected gst charge 28%inplace of 18%. Pls help me.

With thanks
Gopa ghosh
Bankura, west bengal, 722101. Mob-[protected]

Order date 2 dec 2017
Order#[protected]

Courier details

Blue dart
Tracking. [protected]

Sir
On dec 2 i ordered a herba life product and the on website it says that it will be delivered on dec 14. But even today it doesn't delivered... I already sent number of mails stating this issues and there is no proper reply about this. Now i demand to clarify this issues. I wanted my order as earlier to my address or else cancel the order and repay amount.

I have ordered from amazon but i received the empty package but when i complaint the amazon didn't give me a good feed back and just said that the package is successfully dileverd from our side without any proof if they saying that the package is dilvered to me intact so give me proof that the courier warehiuse is have so trusted worker bcz amazon also don't have a good worker my bro also do a job and he say that we stole some product from amazon so why i would trust that you are saying the the package is dileverd intact but this is a responsibility of courier they easily said and didn't give my refund and also closed my account by saying that fraud i want my money and i want that you have to do so many thing to improve but don't do this bad things with innocent people who saying truth but they also treating us like a fraud people why we are not like that people you can say me fraud if i did this too many times i want my solution plz do something

I have ordered 3 products from amazon but I did not get the delivery yet when I sent emails and called to them they denied to help me.and says the product was delievered I have all the recordings with me where in they denied to help me and said if you want to raise complain in consumer forum or police you may go.I want to type more but no space.

Dear sir,
Please return my amount in argent baisi. Please find the attachment file of order detail.
American tourister backpack purchased amount 1790 rs. 2 month old.. Product picked also. But refund not give me still please solve it..
My order no-
[protected].. I m return this order product to reason of small size and also problem original tag and proper beg pick up done by amazon delivery boy. Know amazon services officer toll me i m send wrong product. Why?
Your delivery boy pickup proper product and know 5o day after you told i m send kata fata product

Please solve my problem and refund my amount 1790 rs

Regards
Pushpendra khatri
Mo - [protected]
Registered id - [protected]

Hi,
I am canvena cajetan the account holder of canara bank sawantwadi, a/c no.[protected]. My amozon refund of 866 was initiated by amozon on 14/12/2017 and it should reflect in my account by 5 to 7 days that is on 21/12/2017 but i have till not received the amount. I contacted canara bank customer care but its of no use. Please canara bank deposit my money at the earliest.

Following is the email detail provided by amazon

Your refund of rs.866 has been processed successfully on 12/14/2017. The amount should reflect in your account by 12/20/2017.

The authorization code (Refund reference number) for the transaction is 268520.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

I had oredered wd 1tb external hard disk and bag cover in date 20-12-12
Morning 11:00 am my order is successfully placed it sent me a conformation msg but it cancelled my order in evening 6:14 to told me it's price error
When this time i bought it it's price is 2999 but in this time it's price is 3644 rupees and customer care told me reorder your product..
My question is when i bought it's product 2999 only so why i'll pay extera mony to reorder its product to buy 3644 rupee

On 19th november 2017. I have placed an order with amazon.in with order#[protected]. I had size issue with the product so i had to return. Unfortunately the courier person who had come to pick the product "mangal casual new style denim shirt for boys and men (42)". Informed that he is from myntra.com. So at the same time i have 3 shirts to be returned to myntra.com

He picked that 3 shirts instead of "mangal casual new style denim shirt for boys and men (42)". I asked him for the return receipt and he told me that i will get a sms but i didnot. The refund was issued immediately i have received a refund of rs745. But the 3 shirts that are picked up are not products of amazon they need to be returned to myntra.com on or before 24th december 2017.

I have complained to amazon ats person who picked the products from me. I called him. This is his mobile contact number [protected]. He said you will receive it back but it has been 26 days.

As per amazon policy reply the shirts should be sent back to me. I have sending numerous number of emails and calling amazon and there is no serious investigation done. However the people are so rude sending me an email replying saying we cant give your products back. This is a clear violation of consumer rights and i will file a case in consumer forum.

I am coming to an end with returning the products to myntra.com the total of 3 shirts costs me rs2695. Which is very huge amount to me. Amazon or its affiliated ats will be liable for the total loss of rs2695 towards picking a wrong product.

I need the 3 shirts or amazon has to pay me the amount for loss.

This is the final attempt of communication i am sending it to you guys. The next communication will be legal and i will be filing a case in consumer forum.