Amazon India Complaints & Reviews

I had ordered 1 one plus 5 t mobile on amazon and prepaid for said order.
Order number was :[protected]. The said product was sent through courier service e com express. Oon the day of delivery, the delivery boy couldnt deliver the product as there was some otp for their courier delivery sytem which was to be sent on my mobile number. Since the number mentioned on amazon shipping address was old one and not working, otp was not getting generated and as such courier service didnt deliver the product. On contacting amazon customer care and officials, it was confirmed that my new number was updated, but still i was not getting any otp. At last since i was not getting the product and non delivery on part of e com express, i had to cancel the order. Since there was no option online for cancelling the order, i had to put an telecom request for order cancellation and refund. I was assured of order cancellation nad refund telephonically as wellas in mail 3 days ago. However on checking amazon website and e com express, it was confirmed that order is yet to be cancelled and hence no refund has been made. I have lodged many complaints with amazon customer care, but to no avail.

E com express tracking id is :[protected].

Make a call to amazon customer support regarding my recent refund and they said it will take 14 days to refund your amount and its their policy. And they kidding me like anything they did provided the proper customer support. When i asked any question or query they replying like "hmm" "ah" and just one word answer this is the way they talk to customer? I asked to transfer the call to someone and they refused that. Please help me i need my refund. My email [protected]@gmail.com. Worst service from amazon

My name is jones aarthi. My bank is indian bank in mangadu. I am purchased cell sonata digital watch rs. 449 from amazon india. Date 30.11.2017 by rupay debit card. But some reason i cancel that watch on 30.11.2017 amazon issue a refund rs.499. But till this date i not return my refund in my bank accounts. My order in amazon is #[protected] again i call amazon customer care no is.[protected]. Pls help us. Reference number :ref#[protected]. But till i check my bank statement till date i am not received my refund rs.449. I attached my current bank statement. So kindly provide a immediate proper solution.

I suram seetharamaiah purchased a psychology dictionary on 16th november-2017 through on line payment rs.928/-. Today is 12th december. Allmost 26 days over till i didnt recieved that dictionary. I have second year exams on m sc psychology' so that i need this dictionary immidiatly. Without psychology dictionary i can't understand the psychology terminology. Please send me the cambridge dictionary of psychology sold by asia-pasfic holdings private limited (India)

I have bought this product in november 2017 and it delivered by 24 of november 2017. Although i have bought a pair of secret closet sneaker too in november before i placed the above order and i placed order to return the secret closet sneaker and on the same day placed order for maddy white super x sport shoes. After a day or two my order came but the shoe size was not correct so i placed return order for these shoes also after one or two days delivery guy from amazon came for the return and my mother ask him that if she gave him both the package so he said yes and my mother gave him both but i got the return payment of only secret closet sneakers. So i want my return asap. The order no. Is[protected]

Hello,

Every time i purchase product with my hsbc credit card i am facing issue. Last time i have purchased an iphone se which i cancelled before receiving the phone. Amazon mailed me that my amount is refunded but in hsbc credit i was charged i complaint to hsbc they told me that amazon did not returned the money. Yesterday that is 101th dec 2017. I have purchased a honor 8 perl white phone with my same hsbc credit card and i got message today morning that the product will be shipped by today, in the afternoon i received a mail that my order is cancelled and i complaint to hsbc that my product is cancelled as hsbc did not approve the transaction with in 24 hours. Hsbc replied to me that the transaction in been approved. No i am again charged for the product which i am not going to receive and is been charged. Now the fault is either hsbc's or amazon, but i would both of them to solve this issue, is this a joke playing with customers money. I have complaint the same to hsbc with the mail i have received from amazon, same i would like amazon to solve the issue, this is the second time i have faced this issue.

Thanks in advance

I got a message from the hdfc back credit card saying "amazonprime membership has raised a debit request for rs.6906.03 on[protected]:13:20:56 on your hdfc bank credit card ending xxxx towards card validation".

I contacted the amazon.in curstoermer service firstly they told me contact amazon.com service. So again contacted.com service over chat they spent some time and asked me all the details, finally they told me its not related to our service contact amazon.in.

Again i contacted amazon.in service and they asked me all the details and i told all the details, finally they told me that its not related to our service and contact amzon.com.

So, they are wasting my time and no one giving proper solution.

Hi,

I ordered a black leather jacket from amazon site on 5 dec. 2017 and my order id is[protected]. Today they delivered to me pieces of old ugly clothes. Before that, i ordered two jackets but both of jackets are wrong size and colour. I have an issue with given order id product, amazon sent me pieces of clothes in the packet. They waste my time and money. I want my compensation again my time. And want a replacement for my product. But amazon agents denied me that they neither give me the replacement or nor give me any compensation.
I want my product and money back. Kindly solve my problem. And take the action against to amazon india.

Regards,

Shailendra singh khangarot
[protected]

Hello team,

As per my discussion with your customer care executives, order #[protected]Philips avent 2-in-1 electric steam steriliser (Multicolor) is eligible for return as its not mention its non-returnable product on amazon website.

We have already contact the seller after the second day of the product's delivery and your team is taking long time to respond so its not my fault.

The product is itself faulty and not working as expected which is seller fault only.

Now either return my money or change the product.

Do expedite the process.

Thanks,
Trisha gupta

Respected sir,

Myself ajay your valuable prime user
After taking prime benefit services also..
I am not getting services from your end

Very bad service

The main reason to write a mail to you from last 1 month my refund is not done by your team

I last november month 2 time and december one.. Total 3 times prime memberships charges taken from amazon from my credit card.. I am already a prime user after that also price charge taken by amazon with asking me.. Its complete cheating with customer.. Plzz refund my money back

My amazon account - [protected]@gmail.com

Everytime when ever amt debited from my credit card account i am getting this sms

(Transaction o[censored]sd10.99 made on sbi credit card xx7596 without effecting add'nl factor of authentication mandated by rbi, at amazonprime membership on 10 dec 17.)

It's a small request to you please check this order number in please do the needful

Thanking you for giving me your precious time

Regards
Ajay
[protected]

Dear sir,
On dated 29th nov. I placed a order online for king size (108*108) bedsheets for double bed pure cotton with latest design by amazon.in.
During ordering time it was showing and now also showing 108*108 inch for this bed sheet. And i received this bed sheet on 2nd dec. 2017.
But 2 days before i checked it. I found that the size of bed sheet is smaller then 108 inch * 108 inch.
And print also different.

I never thought that i will face this problem with amazon.

Kindly check and revert as soon as possible.

Regards
Saurabh kumar
+91 [protected]
Saurabh. [protected]@gmail.com

Bought a hp laptop from amazon.in and they had sent an invoice with wrong serial number. Now im not able to claim the warrenty because of the wrong serial number in the invoice. Contacted amazon customer care many time but they are not taking any actions. Details as follows
Email. Beckyben.[protected]@gmail.com
Order id.[protected]
Kindly send the corrected invoice soon as possible. Invoice and laptop backpanel photos attached.

Order id[protected]
Order date: 10th dec 2017
Amount paid via netbanking: rs. 73, 579
Product details: iphone 8, 256gb, space grey

Amazon account number: [protected]

I placed an order of iphone 8 256bg, space grey

After placing the order, i see i am not able to log into my amazon account. Amazon have blocked my account and has asked to send some fax.

Amazon is complete fraudster. I have paid for the order and now cannot access my account.

They are saying your order will not processed until verification done. How do i send them the details via fax.

I am not interested in buying from amazon and want to cancel the order and want refund of my money in the same mode from which i paid.

I have said the same in mail to amazon to cancel my order and refund my money.

I cannot call them because they don not have any number to contact them

My money is stuck with amazon.

Hi my name is sanjay kumar i have order ordered a aqua grand from amazon. Details as follows order 27 sep 2017
Order #
Order[protected]
Order total rs 4399
I got the broken aqua grand ro from amazon. I have returned the item and confirm the item have been received by the supplier eurotech on 21 oct 17. I have tried calling amazon but no response i have called the supplier he says he has initiated the cashback now amazon has to approve.
Please help or suggest

The delivery boy ring me at about 3.00pm to collect the phone at jorapokhar which is five km far from my house and at that time i have no vehicle to go jorapokhar to collect the same. I told him my problem but he refuse to deliver the same and send me a message that you have refuse to take the delivery. Please look in to the matter for the good name of amazon india.
My order no-order#[protected] date-07/12/2017 for motog5 plus mobile.
My mobile no-[protected]

Hello
I have place order amzon account
Order id:[protected]
This order 1299 rs
This order will be return 4 december pick up boy received product and say refund your account rs. But today 6 working day but rs is not create my account and i 5 time call but every time told wait 2 day wait 2 day and today is not ans and call cut please help me

Dear sir / mam,

With ref to the order no.[protected] placed on the amazon india e-commerce portal, let me please highlight the issue.

1. I had placed an order for a hp laptop with windows 10 on 8th october. However the order delivered after about a week later was wrong as it had no windows and only dos. So i requested an exchange.

2. Around 25th october a replacement laptop was delivered which was too slow and hung up too frequently that it didn't seem to be a brand new product. Dissatisfied i requested for a return of the product and the refund of my amount.

3. The order was picked up from my residence on 28th october. Please find the pick up slip attached below.

Now i was waiting for the refund to be reflected in my credit card payment cycles. After waiting for 2 cycles, i had finally inquired about the status of my refund customer care team on 4th dec only to learn that the product was indeed asked for an exchange / the return was cancelled / the product wasn't received. Ultimately they assured me that the issue would be resolved within 24 - 48 hrs.

Now waiting till 7th dec i again emailed to inquire about the status, with another customer care executive replying that issue would be solved within 2 - 4 days. However now on 7th dec, some third customer care executive misinterprets the entire issue and says that the product shall be picked up on 9th dec.

Now trying to escalate the issue to your customer care team on 8th dec, i have once again be advised that they have understood the issue and it shall be solved in 2 - 4 days.

However today again on 9th i have got sms regarding a scheduled pickup and then a pickup guy showing up at my residence to pick up the laptop, only to be returned confused when i told him that i have already delivered on 28th october.

I sincerely think that this issue is beyond the capability of your customer care team for all i get to listen is 2 - 4 days and once again if i call the customer care, i have to repeat the entire episode only to hear that it shall be resolved in 2 - 4 days.

I hope that you do understand that it has become an extremely dissatisfying experience ordering anything online apart from a lot of mental stress and a work loss.

Kindly please note that i have already been charged an interest fee of rs 3500 by my credit card company for a product that i haven't even used.

I request you to kindly please resolve the issue and process my refund as soon as possible.

An extremely grieved customer.

Jivesh goyal

I ordered a bag from amazon, its name is all extreme nylon black bag, it was the month of august, i didnt like the product so i returned it back. After a few days, the pickup was initiated, a guy came and took the product and gave me a slip and wrote a long no. On it.

1 day later, the delivery guy came again and tried to hand me product, i told him that i had already returned the product and it was a mistake, he went back. The next day again, the delivery guy came, and tried to give me the same product again, i again refused to accept it.

A few days passed, but my refund wasn't initiated, i called amazon, they said they needed 4-5 days more, i waited.

Then one day in my amazon account it was showing that the refund was processed but money wasn't there in my account, and my account was showing the refund initiation date as january in the month of august.

I contacted amazon again, around 15-20 times, everytime they said they needed 4-5 days more.

They even asked for my proof that i had returned the product, i mailed them the slip.
The slip which the pickup guy had given me.

One day i got a call from the seller too.

Then again i contacted amazon, i didnt get any satisfactory answer.

And one day they refused to give me my money back.

My order#
[protected]

And it is priced for rs. 1010

I still have the slips the pickup guy gave me, i have many of the call recordings
And screenshots too.
The email id i used is [protected]@gmail.com

Respected sir,

I would like to place before you a few facts regarding a purchase i made vide order no.[protected]. Placed on 04 dec 2017. The order was shipped vide tracker no.[protected] and was due to reach me on 09/12/17 as per the informed forwarded to me. The order was a gift for my son who had his birth day on 10/12/17. I soon found out from my amazon account info and subsequently from the sms info, that the parcel has been notified as delivered in my name and i had allegedly signed on the receipt.
Alarmed, i called the courier number provided but i was not reachable and it remained in the same condition till writing of this mail. I have lodged my complaint with your customer care but it seems that they cant wake up from their slumber to locate a small boys birthday gift. I have called your customer care executive thrice to help me out to locate the courier guy but they feigned ignorant and even refused to forward me any contact details of any person of the courier firms.
I am yet to receive the parcel my son is crying inconsolably as it was his dream to have this ps4 on hid birthday. I am still hoping that i will recover the package. I have been an old customer and yes i have been shocked to realized that amazon doesn't have a express customer support to help people like as u too would agree most of what we buy is to bring joy to our dear ones.
In anticipation of an early resolution.

Regards.

I had purchased 2 pendrives from amazon india on 14th nov 2017 and as per the wesbite it still says it will be delivered on or before 24th november. When contacted amazon... They say the item is stuck with seller and amazon has nothing to do with this. Based on which i contacted seller and they have not responded properly till date. They are totally irresposible and have are not ashamed in cheating people.

Ordered on 14 november 2017 order#[protected]