Amazon India Complaints & Reviews

Sir,

July 2015 i did some cloths buying from amazon india - amazon.in and advance payment but later return back their cloths bcoz they were not as per mention baby size. As per policy they suppose to return back payment
To me.
I called them many time but as per them they retrun my money to my bank, based on their given dates i mail them bank statement mentioning no payment had been received from amazon.
Same time i was in touch with icici bank also as per bank telephone executive they did not received any payment from amazon.

Finally after 1.5 years i did not received payment from amazon and icici bank - both.

Kindly help.

Thanks

Vijay-[protected]

Hi i had returned the product on 22nd nov but till date i have not received my refund. The courier partner has failed to submit the details to amazon and i am made the scapegoat. The product originally planned for 19th pick up but nobody turned up and on 22nd the courier agent came for pickup and forgot his machine and asked us to take the photo of the receipt as amazon do not provide any receipt for pick up. Photo attached for reference.

Hi,
This became now a long story. Let me start with the briefing and pathetic experience i had till now.
I have purchased a lenovo z2 plus mobile which was a dead phone on arrival. Next day, i requested for return and refund for this item. So, the pickup guy came to pickup this item but he denied to take this item because he was unable to track the imei number from the phone itself as the mobile is a dead one. I told him that if the phone is dead one then how could he track the imei number from the phone. To understand this simple thing they have taken more than 20 days but this issue is still unresolved, return is still pending. I couldn't remember that how many times i called customer care and their support is "amazing". Everyday they schedule a new pickup and every day there is a new guy for the pickup and every day it's being denied due to this stupid reason. Is this the way you guys support? I will not recommended anyone to buy anything from amazon.

Hello team,

I have posted my used phone in amazon and sold it and the amazon returned back the product after 9 days.. Today i received the product and opened in front o[censored]r delivery boy and inside it was kerchief instead of my mobile.. Photos taken in front of delivery boy.

Its been over 12 days since the mobile was sent to amazon and till now i am not receiving any response from them, i even sent multiple email to [protected]@amazon.in and no response.

As i have all sufficient proof to prove that amazon had sent in the wrong item to me, please help me in getting my product back

Please see the attached photos.

Thanks,
Shrinivas

Order id:[protected]

This is partha sarathi das, i had an order placed on 10-dec-2017 with amazon india which is not delivered yet.

Full name: partha sarathi das
Email id: [protected]@rocketmail.com
Phone number: +91-[protected]

Date order placed: 10th november 2017
Product name: jbl c100si in-ear headphones with mic (Black)
Order#[protected]
Expected delivery: 21-nov-2017
Product is not delivered till date.

I have lodged a number of complaints (8-10 times) asking for the product not for the refund.
I'm currently in conversation with sunil k ([protected]@amazon.in) but he's not trying to help me after several requests to get the product delivered.
They've made false commitments yet no satisfactory action.

Again i would like to make it very clear that i am looking for the product to be delivered at the earliest and i am not looking for refund.
Requesting you to take all the needful action.
Hope to hear from you soon.

Best regards!
Partha sarathi das
+91-[protected]
[protected]@rocketmail.com

I ordered few items from my son Amazon account with Amazon pay balance (Rs.1409/-)and rest of the amount paid by my credit card with proper bank authorization.

But my order was cancelled each time I order. Regarding same I contacted customer care and they assured me that after verification from accounts team my account will we unblock and I can operate my account as before.

Now I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

I was asked to send credit card statement with billing address, registered mail id, registered mobile no. I sent all these details to mentioned fax no.

But again after ordering new items, same thing that my account is on hold due to address verification has received. On reply of my mail. Amazon asked sent me mail "Our attempts to verify the billing address and card details for your order have been unsuccessful. Please arrange for the issuing bank of this card to send this information to our secure fax line:

- The billing name and address associated with the card
- The last 2 digits of the payment card"
These details with card statement was already sent to their fax.

So now I am left with no means to use my own Rs. 1409/- in my son Amazon account, since my son account is locked and no way to contact the Amazon team which blocked my account.

This seems unlogical that how I can ask my credit card issuing authority to contact amazon uk and send them fax as required by Amazon.

Kindly unblock my account or refund my son Amazon pay balance to respective bank account/credit cards.

I have ordered oneplus 5t on 3rd december 2017 and also i am a prime member so its delivery date is on 4th december. Product dispatched and delivered to my city lucknow. And till 4th of december my product is not delivered till yet i. E 7th december. I called 14 times to amazon customer service they only fooling to me that you have to wait more. I have paid 33000 through debit card. Amazon transportation services is the worst service i have ever had. They dont even tried to contact me.

I bought Converse from Amazon, Cloudtail Seller on Oct 16, 2017 and when the item arrived, the shoe is a little bit big, so, i requested a return and i return to Amazon return Centre through speed post and i have also got a message from the post office that the return item was already arrived the destination and delivered.But i still don't get the refund of my 2000 rupees...i am very disappointed and i want a full refund now...!!!

The product which i ordered on[protected] was supposed to be delivered by[protected].I received
the message that product going to be delivered in advance by[protected] and[protected].The delivery boy kept the status in the order that i was unreachable without contacting me.He was unreachable when i tried calling.I keep on speaking with customer care of Amazon India since[protected], i was being asked to wait for the next day since[protected].But the product wasn't delivered till date.

I have taken a iPhone case from amazon (ORDER #[protected] and requested for a return on 17th last month.

1) Till now i have been trying to get in touch with amazon india and chatted with them thrice.

2) They promised me that my issue will be resolved the very next day a person will come and collect my product.

3) The promise made by the amazon people is fake and i have chatted with them today and found out that they were simply saying that they have no track of the courier people and that i have to do a self return on my own.

Now let me ask Amazaon a couple of questions:

1) Isn't it your duty to inform the customers before?
2) How can you say that the customer should do the return after promissing that the return will be collected from my place.
3) Also there is no mail from amazon they simply cant say we are not having the tracking for the courier.

Amazon being a big company and a seller of online items, cant handle there logistics well?

If that is the case then i prefer that they are cheating the consumers with false promises.

I request the Amazon team to quickly resolve the issue i have been a customer from so long.

And have been buying items from them if they cant handle a simple return and keep the customer informed then are they not responsible?

Please be responsible and take back the product a promised.

I cant roam around couriers to return the product.

Any one buys the product online for the ease o[censored]se.

I am very frustrated and want an immediate action on this to be taken at the earliest.

Please understand that we trust you and hence buy online, i hope they will take action and not fool me again.

Please dont take the customers for granted.

You promised that the return will be done the very next day i want a resolution on this at the earliest.

Thanks

I have booked a product from amazon india. I have sent one of my product with order number[protected] with price of ₹1400. From magic deal seller of amazon. The product is no use for me so requested to return.
I have sent my product to a seller named magicdeal and address is a-50, khasra no. 614-615, situated in the revenue estate of rangpuri, a-block, rangpuri extn, new delhi - 110037. Which is foaud address
Never buy from amazon

Super customer service amazon india (That's sarcasm)

I ordered a redmi 4 (Black, 32 gb) via amazon.in on 19th november 2017! I received he product on time, but what i received was not the product i had ordered! I had ordered a redmi 4, but what i received was a glucone sugar testing device. I then wrote an email to amazon for support, to which they responded that i had to upload a scanned copy of my aadhar card on my account page on amazon. I did that and the customer service mailed me that it would take 3 to 4 days to investigate the matter. Since then, i have been daily following up on this till date, but the delivery hasn't been made, yet! It was communicated by amazon that they had initiated a new order of my ordered product, to which i requested for an address change for delivery of the product. They even said it on mail that they would deliver the product to the new address, but some days later, i get an update that the product is being delivered to the old delivery address, and because o[censored]navailability of the customer, the product is now being sent back to amazon! I again contacted customer care and i was assured by the customer care rep that once the package is returned, it would be sent to the new address. When i asked how much time it would take to deliver, he told me it would take 24 to 48 hours. Today i received a call from the delivery guy who told me that he was standing outside the old delivery address. As per the latest update (As of 6th december), the amazon rep says that the address can't be delivered to the new address! Such a harassment is not expected from amazon!
It's been more than 2 weeks and i still haven't received the product! I never expected such a horrible customer service from a well-established brand like amazon!
I request you to kindly look into this matter of highest priority.
I have attached a video of the initially delivered product for reference.

Now you guys are saying to return me the wrong product from the place i live where you guys cannot come and deliver the product.

This is serious harassment and i am sick of all this nonsense.

I need compensation for all this damage that you have done to me

I bought a product from amazon in october, and for which they delivered me a wrong product so i request them to get in return and in exchange they assure me that i will get the refund amount in my account within 7 days but i had still not got any kind of help. I even contact the customer care 15-20 days back and where they assure me to help me in getting my amount refund but still no one has help me and still i have not got my refund amount.
It is also showing that they have refunded the amount but the bank is also unaware about this and amazon is also not providing any kind of help. I request you to kindly help me to get my amount back.

I recently purchased an item and received an update from amazon letting me know that my package was delayed and thus would not receive it by the promised time, if i had paid the carriers directly for that package i know i would get my money back. Each package a shipper sends is guaranteed to arrive on time or it’s free, from amazon will refund the shipping charges requested (Including ground packages

I had returned an item which arrived late and i have not been given a refund. The seller my beauty bazaar says they have not received the item. I have been chasing for 3 months now and sick of this. The amount is 1700 rs. How can i get my money back and stop others being cheated like this by amazon and its sellers. The item was a toy. The seller has not called me. Despite emailing. The item was picked up from me and they have lied in the email saying nobody was home

Order id[protected]-5464341
I have returned this order by DTDC Courier at Bangalore. I have also send the courier slip at
[protected]@amazon.in
DTDC tracking no. - D39114128
But, the receiver refuse delivery.
I wanted to refund my courier charge Rs. 980/- at amazon,
but they not yet given the courier charge.
I have contacted to the amazon customer service many time but they didn't help me

I have returned a product.but Amazon is not refunding my money back.
I have ordered Unistuff™ [Matte Finish] [Hard Frosted Shell] [Ultra Thin] Back Case Cover for Xiaomi Redmi Note 4 (White)..

Order date
29-Oct-2017
Order #
[protected]
Order total
229.00 (1 item)
Amazon please refund my money back.
Please take necessary steps on Amazon and also on Unistuff traders..
They cheated us.

This complaint is regarding order number:[protected].
This product was supposed to reach me by 5th december.
I haven't received the product nor any information regarding its whereabouts.
But i have received messages from amazon that the product was delivered to me. I have complained to amazon regarding the same multiple times, but in vain.
Haven't received any helpful information nor assistance.
Payment for the product was done online while placing the order.

Hi,

I did 399RS recharge on Amazon App. But I didn't receive 101RS cashback. I contacted customer service 3 times. They promised me for the cash back amount and later the voucher. But in the last chat with them, they told that they cannot give cashback and disconnected my chat. Please find the below chat conversation.

Me:Cash back not received for Recharge done 399RS
You are now connected to Vishal from Amazon.in
Vishal:Hello, my name is Vishal. I'll certainly try to help regarding your concern.
Me:I did 399RS Recharge on Oct 14th
Vishal:I understand that you did not get the cash back I will surely help you with the concern.
Me:I should receive 101RS cash back
I have not received it yet
I chatted with you people twice
They told I will receive it soon
Vishal:Let me check please be online and allow me two minutes.
Me:Do you think I don't have any other work to chat with you guys
You have wasted my 30 min twice
This is the 3rd time
Vishal:Thank you for your patience.
As I have checked the details and came to know that the cash back amount is Rs 80 please confirm me from your end.
Me:No it is 101RS
for Jio first time 399RS recharge
Vishal:Are you referring for the same https://www.amazon.in/b?ie=UTF8&nod...(see full link) ?
Please let me know.
Me:Yes
there was an offer goinng on at that time for Jio
If I do 399RS I would get 101RS cash back
Where is my cash back
Vishal:Let me check please stay connected.
Me:Ok
Vishal:Thank you for your patience.
Me:I have lost my patients
Vishal:As I have checked the details and came to know that the first order which you have placed for the same has been cancelled due to payment failure that why you did not get the cash back yet.
Me:What
But money got deducted from the bank
Also it is showing in my Jio account about the successful recharge
Vishal:I can see their are two order which has been placed same day
One has been cancelled and after that order has been placed successfully.
Me:Okay, pay the cash back for the successful order
Vishal:That is the second order first order has been cancelled and the offer was available on the first recharge.
Have you promised for the same?
Me:Don'tremeber
If the first order was cancelled, that means the second order will be considered as first order
as the first was falied
and second was successful
I am unhappy, that day two customer service agents promised me for received the cash back
Vishal:Thank you for the same and I am issuing the gift cards of RS 100 as you have promised by previous agent.
Me:Okay thanks
Vishal:I am issuing the gift card of Rs 101.
Please be online and allow me two minutes.
Me:Sure
Vishal:Thank for your patience.
Me:You're welcome!!
Vishal:As I have checked and came to know that you have also make the payment via credit card but as per policy you have to make the payment via amazon pay balance.
Me:Oh
Vishal:You have also made the payment through credit card that why you did not get the cash back I hope you understand.
Me:Okay, they promised me
And made me roam around
You are now reconnected with Vishal.
Me:So what is next?
Vishal:I am sorry I am unable to issue the gift card as system does not allow me for the same.
Me:What
This is really irritating
I will post this chat on internet on how you people behave with the customer
This is not accepted
Your Amazon pay also doesn't work fine
Vishal:As per term and policy you have to make the payment via amazon pay balance and you can also check that on website but you did not met the eligibility criteria. I hope you understand.
Me:I want to talk to your supervisor
THen why did you people promise me
Vishal:I am, transferring your chat please be online.
Me:At that time itself you should have read your policy
Vishal:I am, transferring your chat please be online.
A Customer Service Associate will be with you in a moment.
You are now connected to Vikas from Amazon.in
Vikas:Hello, my name is Vikas, I am a member of the leadership team, I'll be happy to help you today.
Me:Hi
I think he has explained you about the issue. Am I correct?
Vikas:Yes you are correct .
I am sorry for the same as I have checked the terms and condition about the offer as per the offer the payment mode should be pay balance .
Me:Then your customer service people didn't tell me in the first chat
This is 3rd time I contacted
Vishal also promised me for a gift card
I am tired of roaming around here
I wanted to do more shopping with Amazon
First 2 chats also they promised me for a cash back
Vikas:I can understand Sanjay, however I am sorry that we have to followed the terms and condition rest I will coach the agent .
So that this kind of issue will never repeat again .
Me:So what about my time
Are you not giving value to my time?
I wasted hours with you guys man
Vikas:For the time please accept my sincere apology .
Me:No, the need something for it
I need something I need the form of cash back or giftcard
Vikas:I am sorry we are unable to add it .
Me:Let me post this chat on internet on how you people behave with the customer then
I will never buy on Amazon and will never recommend and use Amazon and it's products
Vikas:Being a customer its your right however I hope you have checked the terms and condition before recharge on website .
Me:There was no proper links. I clicked on nit. It was not working
I hope you people checked out the terms and the conditions before promising me
Vikas:So may I know from where you got the information about cash back ?
Me:If you go to a shop, you will purchase it. But the works promised you something. You went trice.
Later they will tell they cannot give you
Do you agree for them?
I got on Amazon itself
Vikas:let me check please be online .
Me:Okay
Vikas:Thank you for your patience.
As I have checked the chat on 25th Oct he said he will escalate the issue that you have not received cash back however you have never confirm before recharge that it was for pay balance or credit, debit card .
It was wrong promise when before recharge we had confirm that you can recharge by any card you will eligible .
First you have recharge then you have contacted here .
Me:You people should have done this before and told me in the first time contact about not receive cash back
Time is money man
Vikas:So issue was escalated by pre CSA, and cash back terms and team both confirmed that the related recharge is not eligible because all the recharge cash back only when you pay via pay balance .
Me:Don't you understand the value of your customer?
Vikas:Alright we will share the feedback and this will never repeat again .
Me:But I need something for wasting my time
Vikas:We understand the value however we have to follow the policy as well .
Me:But you people have never contacted me after escalating to CSA
I only have have to contact you all the time
Vikas:In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:If someone does something and very easy to ask sorry and escape from it
But I need something for it
You people have wasted my time
Vikas:One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. Please accept our apologies.
Me:Noone has contacted me back asking if my issue was resolved or not. I only had to contact you people all the time
Vikas:Is there anything else I can help you ?
Me:Yes,
My issue was not resolved yet
As I told you already it is very easy to ask apologies and escape. But it doesn't give anything to my time
I don't need your apologies. That doesn't give me anything
Vikas:I am sorry since the order is not eligible for cash back we are unable to provide you .
Thank you for contacting Amazon. We hope to see you again soon.
To close this window, please click the "end chat" link.
Me:But why did you waste my time?
Vikas from Amazon.in has left the conversation.

Hello amazon team,

I have received my mi phone booked with order id:[protected].

Still i am awaiting for cash back which was offered at the time of booking.

Can you look into it and do the needful to receive my cash back amount asap.
It's almost 2months now from date of booking the phone.

Thanks and regards,
Kiran
[protected]