Amazon India Complaints & Reviews

I purchased a product on 30th sep and window to return the product closed on 11th oct but the product was defective and after couple of months went bad, the seller is not contactable inspite of multiple mails and phone calls and the seller is still selling the product on amazon and when the customer service is asked about the same they have no clue, this is the worst exp even though am amazon prime member, also the service team not helpful at all and just keep saying we are just portal and cannot stop anyone from selling anything, good then next time they might also sells bombs and ammunition as they cannot control who sells what

I had ordered for loreal professional xtenso shampoo and mask. The product i received was having different contents. They were manipulated.
Also a day cream i had ordered for was returned back without contacting me. The amount for the products was paid online. It is so annoying after paying so many bugs and waiting for a couple of days you have to again spend time to get back the amount and a proper product.

Hello sir,

I have prime customer of amazon. I have placed an order on 10 december of 1 saree on rupees 88/-. My expected delivery date 14-15 december 2017. I am waiting for my product but my product is not delivered. On next day i track my order status. Than message show "this order has been cancelled.". And my product price is also increase to 888/-. My request is deliver my order or otherwise reimburse price inflation so i am able to place order again.

A "shockproof complete protection 360 degree front & back case cover + tempered glass for gionee a1" for total amount amounting rs. 355 was ordered by me on amazon on 3rd of november 2017 which i had received but the tempered glass was broken so i ordered for replacement and handed it to delivery boy the very next day of replacement order being placed but yet i didn't received my mobile case back it's 17 december 2017 today
They are saying give the review on site, that how was your experience using our product let us know... It's damn frustrating

Ordered item:100x10 cricket net.
Order date: 9th dec 2017
Received date: 12th dec 2017
Replacement date: 13th dec 2017
Received date: 16th dec 2107
Mode of payment: cash on delivery
Amount: rs.1979
Prime membership

First time delivered 42*10 cricket net.. On replacement again delivered defective product its around 84*10 on 100*10 price.

Share wrong delivery guy number. After contacting he says he not have my product for delivery.

Amazon customer service not ready to log complaint but they want to take it as feedback. They not ready to replace the order again only refund possible but i need the item badly and already in use because we have maches on staturday.

My order no.[protected]
Original product name benro t880ex digital tripod kit
Received photron tripod
The product was delivered on[protected].
I have recieved wrong product as mentioned on website, now when i was calling amazon for return the product and refund my money, they are saying that account is on hold with no reason. When i have asking the reason for holding the account. They are just saying due to technical issue. This is the way that amazon is earning money from customer. Taking money from students.
I want amazon to pickup my product and refund my money.

My order (#[protected]. It was birthday gift for someone. It supposed to reach on last saturday. Today is 16 december.in these 7 days i complaint 5 times. They always told me that i am on highest priority. But this is all fake. Worse service ever by amazon. Amazon is well known brand. They have to change their policies and think on customer satisfaction.

I purchased medium size thermal wear from amazon. But when i received the pack on 16/12/2017 one was of medium size and the other one was of small size and the company has no option for its replacement. Neither i could get them through the helpline no. Hence the thermal wear of smaller size which has been deliveried is of no use. I have simply wasted my money. I want the company to either replace the small one or to pay back half of the amount. And take away the smaller size thermal wear.

Amazon customer care is harrasing me by mentally. I have purchased bata men's formal shoes from amazon. Product has been defected. I have return tht product and asked for give me replacement. And they have given me wrong product. I agreed with refund they said they will give me refund with in 2 to 3 working days but unfortunately they have not refund my money. And again they said they will refund my money with in 7 working days. Again i not received my refund. Again i have call them and again they said with 3 to 4 working days u will get refund again they failed again i have called them again they are saying 24 to 48 hours u will get refund. They are services are pathetic and vulgar. It is very painfully to get my refund. Sometimes i feel tht i'm beggar in front of amazon. Jst shameless service i'm getting.

I had placed a order (Order no.[protected] for one piece of lifelong power pro plus llmg03 750-watt mixer grinder with 3 jars on 14.10.2017 which was delivered to me on 17.10.2017 and i paid rs. 1798=00 through sbi debit card. But due to some problem in the mixer grinder i return this order on 18.10.2017 which was received by amazon on 21.10.2017.in turn refund of rs. 1798=00 was issued on 18.10.2017 but till date refund has not been credited in my account from which money was paid for this order.

Dear sir

My account no[protected]
Customer id 94540873
I purchased a product on amazon on 7th of this month using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 5th dec. And maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 265824. I had contacted your customer service number they is no proper response hence i mail you. My refundable amount was ₹7, 747please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

Hello,
I was a regular client of amazon since a time. When i started placing big orders. Suddenly they closed my account and i am not even getting my money what i invested. I am a poor girl have no great source of income. I had ordered big because it is my marriage comming and i live in a village where their is no facilities so had to place online orders.
I hope you people understand and help me as soon as possible.

Dear sir,

We have ordered the texstite princess baby girls birthday party wear gown dress 8-12 years, sold by bollylongue vide your order no.[protected] dated 28.09.2017 of amount of rs. 649.00 but we have not satisfied with the quality of dress. Hence, we have left with no option except to returned the item to your courier associate on dated 06.10.2017 vide your reference no.[protected]. As per policy of amazon the refund will be processed and credit to our a/c within 10 working days.in this connection, we have to inform you that its more than 2 months and till date refund is not credited to our a/c. We appreciate to credit the amount of rs. 649.00 to our a/c at your earliest. Kindly acknowledge the receipt to this request.

Thanks & regards,
Bhavya

Hi
There was an tempered glass for samsung s7 which had a free offer of 3d vr headset on amazon website on 8th december. (I still got the screen shot of amazon website in the date). Purchased it to only receive a faulty tempered glass with out free 3d vr headset. Spoke to amazon regarding the same, they are "sorry for inconvenience" and can not send me the free headset bcoz they refunded.
Important thing is they refunded bcoz the tempered glass is damaged but what about the initial offer of 3d vr headset.
Amazon says they are helpless bcoz there is no offer now. How funny.

Amazon team,

I have ordered redmi y1, but received duos s2 in the package, and i had also made the payment by cod. They said they will return the product but i am complaining since 11th december but today is 15 the december but no has come for return pick up. Daily i have to call 5-6 times but no result found. This is disgusting o[censored] people. All the time u said it's courier team fault.

Order no.[protected]

I have returned an item in amazon because it was not as i expected. They have come and taken the item the next day itself. Also after few days i received a message that the refund amount has been credited in my bank account but it is not credited in my account and also not shown in amazon app status. The screenshots are attached here. Kindly do the needful.

Respected Sir/Mam,

i purchased a printer hp 2131 all in one on 5 sept 2017. my order no is #406-[protected]. now my printer not working . i take only 20-30 pages after instalattion . now printer not print anything. please help me . i try to customer care but its not connecting always . problem came after one months of purchasing

Hi,

I had ordered a crompton heater from amazon in last week. Before placing the order, we had called amazon to confirm if free installation service would be provided by the company. We got a confirmation that the company people
Would come for installation of the product. But now they are refusing to do so. Now
I need to pay for the installation to someone else.
I had placed an online order only because we got a confirmation about the installation of the product. Otherwise i would have opted for buying it from some store.

My Order #
[protected]
and My registered Mobile number is [protected],
And today i got my order but it's different than what i ordered.
Now your customer executive told me that they will not create return for my order. I have to leave my home on 16th December. So how can i replace it.They are not helping me.They said that it's your issue we can't do anything.We sent you right product.
Please help me

Dear Team,

I'd like to bring to your notice that, it seems there is lot of false cases are happening.

I've booked an item from Amazon in last month Order#[protected]. It was suppose to get deliver by 9th Dec. When i tried to followup calling Amazon customer care IVR says refer application available options. There is no other way to connect to customer care, do let me know if you want listen recorded audios with time.

Frau By DTDC Courier : I'm drafting this email because Tracking Number# Z39981374.

The above said couer from Amazon i was suppose to receive by DTDC courier, but their deliver boy have gave this Or not to any other entity and false status has been updated by the courier company/ Delivery Boy. Not sure who have done this fraud.

Customer care of DTDC does not responding, hence i'm drafting this email to all of you.

If not received any response or logical conclusion, i believe i'll be taking this to higher level. Might involve POlice complaint. This is not about a small courier Or item. BUt this is about trust on process. Vice versa i wanted to bring this to everyone's notice about this background true picture.

Looking forward to hear from you.

Regards,
Vikram