Amazon India Complaints & Reviews

My name is Comfort. I am a student, i pay my school everything by myself through buying and selling of our local produce. But I don't have money to business again.

I came across Amazon online with a link, I followed the link was directed to the customer care provider by name Vanessa through wassup immediately she chated me up she asked me to create account with my details I did. She said I have to credit my account with
1. 1000 naira to get 1450 naira I did
2. She said deposit 2200 I did
3. Deposit 1550 I did
We now moved to task 3
4. I need deposit 6000 naira I did
5. I need to deposit 18000 it was toomuch for me but I did without and without withdraw of my money
She said I need to deposit another
6. 65000 thousand Naira 🤭the money was much I don't have money no work no business I'm just struggling to survive but she insisted that is my last payment then I will withdraw all my money plus commissions. She encourages me I look for money to complete my task I believe her I started making calls begging people to lend me money I will give it back immediately following her instruction. I made several calls was able to get this money the next day she said I move immediately to deposit it, excited I deposited the 65000 waiting for my withdrawal she now said I need to deposit another 110000 thousand naira. Jesus! seriously!! Where will I get such amount I pleaded with her to help me withdraw so I can give back to the people I borrowed from she refuses that I must make another payment of 110000. Please help me get back my money is not my own I borrowed please please and please save me from all the insults and embarrassment getting from this people I borrow from 🙏

Sir my payment is pending but amount is deducted from my account...plz resolve my problem...

Delivery boy mis behaved and reluctant to deliver the product

Product not yet received e

While searching for IPHONE 13 on both EDGE and CHROME it is showing different products along with different price of same product.
Again in the particular browser the product is present multiple times.

It is a BUG(Defect) i.e it is a compatibility issue with browsers.

Please fix it ASAP.

I ordered women skinny pent form amazone at 4 September and expected delivery date is 8 September .and delivery boy called me at 8 sept 9 pm but due to some urgency isuse I have not collected my parcel that time so I tell me to come next day 9 sept he said me yes but till now he hasn't come .then I called on a number which is mantioned in a msg but she said me she has no package for delivery at my ragistred Mobile no I am very disappointed with amazon please call me and resolve this please ...

Chennai outskirts, Oragadam. We ordered a small refrigerator which was to come on 10 September.
Till afternoon it showed delivery was going to be made. Then I get a call from a deliveryman to say he can only deliver 2-3 days later because it is 'very far'.
This is unprofessional and when we insisted he was very rude.
We called up redressal cell and was told it would be delivered today definitely. However sometime later a recorded Amazon message said delivery 'failed' and it was rescheduled for 24-48 hours later.
The Pin Code alone tracking doesnot work in a big country like India. Delivery man must chk address and do any verifications well before delivery time.
Unprofessional behaviour.
Order No[protected]

I bought a Samsung refrigerator from amazon in the month of may 2022. the product is a faulty one. I raised multiple complaints but the service engineer who visited has no knowledge about the repair. They are simply bluffing and leaving and more over it is very hard get the service person visit i am keep on following up daily with customer care team, Service agency and the service man. Please address my concern i have escalated it multiple times. But nobody cares. Please do not buy any Samsung products. Worst customer service ever. Requesting amazon to address my concern ASAP

[protected] order id
I ordered 9 products i.e 18 pillows in total on 24th aug 2022 in colors grey and white. I only received one pair on 29th aug, that too in a very small packet and by no chance anyone could fit 18 big size pillows in that packet. I raised my query and i was asked to wait for 5 days which was delayed to 11 days in total. Today morning when i called the customer care yet again, i was informed that the packet was well sealed so i cannot be helped. As I'm so helpless, I'm sharing the cctv footage with you as it justifies my side of the story and so that you can see for yourself that i received only one packet which could not contain 18 big size pillows that i ordered. It could only contain 2 or 3 pillows at max with vacuum sealing. Without vacuum seal it can only hold 1 pillow. Im also sharing the pictures of the packet as well.

I had ordered a phone (Samsung) on 5th September, 2022 and paid an amount of Rs. 14, 999 via Debit card.

Although the same day, I had canceled my order. But the refund did not show in my bank account. It showed up paid to some other number's Amazon pay balance.

I ordered product on amazon for rs 13499 but the delivery agent taken amount twice. Please help as soon as possible

I ordered watch to my friend surprisingly, in app they updated delivered so I believed it was drivered, after few days when I talk to my friend I asked about watch, then he told no watch came, I asked customer care but they simply telling return window closed we can’t help you, then I asked where is the delivery sign copy of receivers? They told now a days we are not getting sign. I ordered in Amazon and also they are delivering through their logistics alone, then how it is missed and also not traceable??? Please find the solution for me

I saw an instagram post from amazon for online job. It directed me to a whatsapp chat. I've invested 5000 and lost it.

Received a parcel with AWB NO.[protected] from amazon which was not ordered by me. Now unable to return the product and the inside the parcel the product is used and damaged as well.. please look in for that and also paid 300 rupees need a refund.
INVOICE#
COD 29081479

I had ordered an American Tourister Trolley bag once from Amazon
It's description is 3 piece ivy set means one large one medium and one small size bag all three in one order.
I ordered it for myself. I got it right. Three trolley bags in three sizes.

I repeated the order again for my brother from Amazon. This time he got only one large size bag . Two bags were missing inside it
First call to customer service- they fought with me and said no it was one piece only. They contacted seller. Seller agreed that indeed two pieces were missing. I was told it will be picked up and replacement will be done.

Nothing happened

Second call - this happened afain. Exact same thing. And outcome. Nothing happened

Third call- I repeated my story. The customer care female agent said that it was miscommunicated to you. You have to self return it to the address on invoice. The money of courier will also be refunded. Ok the bag was couriered.
The address was closed!!!
I called back .

Fourth call- i called and asked that the return address is closed. This time new agent tells me that it was miscommunicated. And no self return was to be done. It has to be picked up by Amazon. She said she will follow up by calling . She dropped the email also. She said she will forward the complain for this courier mishap also.

Due to bad flood in bangalore the courier guy came late to return the trolley bag to the home address. The amazon pick up couldn't happen.
Then again customer care was contacted.

Every time i describe the the story and every time on the same issue different agents pick up .
The first call - i tell her the story. She tells me she will connect me to senior. I wait and they disconnect the call.

Second call same day, 5 minutes later - i again describe to a new agent, she also says connecting me to senior. I waited. Again they disconnected.

Third call same day, immediatly after second call- i am furious now. I am suffering . I again tell him in anger connect me to your senior as you guys are just not able to help me. He says ok ...i wait...he says they are not allowing me to connect please tell me something about the issue. I told him how i have been cheated and misguided repeatedly. He says ok connecting to senior. I wait and they again disconnected!!!

I am completely tired and now writing this.

I have the last call recording in which i lost it .
Also the recording where the agent misguided me and talked moral stuff to me ...made me self courier to an address where it was closed. And the refund also hasn't happened.
Rest you must be having . I am not able to put it here as it's audio

Amazon customer support is a harrasment of customer's mind. They are not there to help but just a support team to show in the name of business. They don't help but they make you crawl, cry and waste your time. The seniors are taking money in the name of just cutting off calls on the face of customers.

HELP!!
Or
SHUT DOWN AMAZON!

I have been working with Amazon in claiming warranty for Amazon basics TV purchased 10 months ago. It’s been a month and the issue is not getting resolved. All Amazon does is create a ticket for service providers to fix it and service providers cancel it or call and ask for money to replace mother board. Amazon said they will replace the TV if service provider do not fix in 3-5 business days and every time I call back after this window, they just open another ticket. Amazon customer service is useless. They are unable to fix the problem and they hung up my phone calls. While the TV is under warranty, why can’t they replace or refund it even after 6 attempts to fix it. This has caused a lot of frustration with numerous calls and no sight in getting the issue resolved. The email id customer service gave ([protected]@amazon.in) is no longer valid. How could they even share me this ID if it’s no longer in use?

Hi team,

I purchased one office chair from Amazon India and I returned it back due to some reason. After some time I got refunded amount of rs. 3800/- in my original payment mode but order value was around 4300/-. I tried multiple times to Amazon to resolve this discrepancy but still problem not resolved. Please help me to get things clear.

Ordered 20 grocery items on 19 Aug worth of Rs 1751... but they canceled that not deliverable to location. Refunded only for 3 items of Rs350. And no action on rest of items either delivered or refunded. Their customer service team is also not helping...

I had placed an order on your website for JBL Flip 5 for my husband as a surprise gift. However, we received the item on the 18th of August 2022. On opening the box we see that we have been sent a JBL Flip 4 used product inside the box of JBL Flip 5 along with the instruction manual for the correct ordered item. We immediately shared an image of the incorrect item with you chat support team and they placed a return request for the same. The item was picked the very next day but since then the status on my app for the item keeps showing return has started.

After speaking to the customer service team we get a confirmation from your support team stating that your fulfillment centre has received the item but somehow it has not been updated on the system. They tell us to be assured that the status shall be updated and we shall receive the refund in 3-4 working days. However after multiple follow ups your support team informs us that the item received by them is a different item and an investigation is to be filed, we can again get in touch with them on the 7th of September. Today finally when we connect with them, they confirm that after the investigation they found that they haven't recieved the correct item and therefore they have discarded the returned item as well as they are unable to provide us out refund as well. Please explain to us where have I been at fault here?? In this case you take away the item and also scam me of my money?? It is a 10000 rupees item and I have lost it all!! Where should I go now as I don't have any video proof.
Also, 2 concerns which I would like to highlight in this case:
1. I had placed a return pick up right after we received the item by attaching an image but now we are unable to find the image in our conversation history

2. Your agent who comes to collect the return item l, never picks it up without prior verifying whether the correct item is being handed over and then only he further collects it.

We have a very long history with Amazon and never have we ever faced any such issue or never have we committed any fraudulent activity in our past transactions then today how can you simply deny me of my hard earned money which I spent on your website trusting that I will get what I was actually ordering for?? Request to kindly look into the matter and help us as your customer support team has been misbehaving and they have simply disconnected the call inspite o[censored]s pleading them for a resolution.

Looking forward to your cooperation and understanding.

(P.S: this was an order which I had placed as a surprise gift for my husband and today this is all I have to go through rather than letting him enjoy the gift)

I have order a Mobile phone on 26 may 2022 and received a different product from Amazon web site.
I make a return request as per request my product picked and physically verified by a amazon delivery boy.
After return no update shared with me and payment was successfully deducted from my account.
I make a payment with ICICI bank debit card EMI
Now when i contact to costumer care regarding my refund they told me we cant refund money and they don't have any satisfactory answers.
My question is where is my money ? and i want total Refund.

I bought a watch from Amazon.in. The watch had a 30 day return policy and was eligible for a full refund if returned within that window. I have returned the watch, but now Amazon India refuses to process a refund stating that the return that they received was different from the product that I ordered. Everytime I call the customer support number, they simply say the investigation team has decided this and we have no way of getting in touch with the investigation team.