Amazon India Complaints & Reviews

Had ordered a wiper almost 2 months back,
The status of return/refund hasn't been done,
And no update also from the platform,
Resolve it asap

My order was to be delievered today (i.E 23 september 2022) by 7am to 12pm but it hasnt delivered until and is not showing status of delievery.

Order ID:[protected]

Hello sir,

My wife (Ranjani) purchased a HP laptop bearing serial number CND1234YZ1 from Amazon online on 5th Jan 2022 (ORDER #[protected]. We were under the impression as per online sale that the laptop has 1 year manufacturer warranty. Laptop went faulty couple of weeks back and we took the laptop to HP authorised service center and we found that warranty start date was 6 months before our date of purchase. So currently the manufacturer declined our warranty as in their systems it shows warranty expired. This generally happens when a customer purchase a product from e-commerce site and they return it back to the e commerce seller within return window period and the same product is sold to another customer after 6 months. Laptop manufacturer HP is asking me to contact seller (Amazon) and seller(Amazon) is redirecting me back to HP. I’m attaching my warranty status screenshot, Amazon invoice and seller to Amazon invoice for your reference. As the laptop was purchased for study purposes and we have invested our hard earned money I request to kindly help me getting the refund or a replacement laptop or at least service for my laptop.

Regards,
Mukun

Hello, today i ordered iqoo neo 6 smartphone from great indian sale(23rd-27th september). but my order does not placed and my money was deducted. help me please.

To,

I ordered an item from Amazon india and had return the order on 18/09/2022 and the refund had been processed on 18/09/2022 RRN.[protected] for the refund amount of Rs. 778/- but yet I am to receive the refund and it's been over 5 days and the amount has not been credited in my bank account (i.e., Central Bank of India) yet.
my order id is[protected]
Reference number for Rs. 778/- refund is #[protected]
please do the needful at the earliest possible .

Thanks and Rega
Danish

I Ordered The Processor From Amazon But When It was delivered There Are no processor inside the box and seal was broken too..After complaining the amazon team they said that the product was send from there is perfectly fine but when I were received that product was missing...
I am requesting you to please refund my payment...
The price of the product is Rs.14, 690...
I order the processor in 14 september and it was delivered on 18 september...

I was asked to join at the name of part time work for 10-30minutes through WhatsApp no that is +[protected] and then i was asked to do some task and for which I was to receive some commission and i performed two of the task and i got a profit of rs 1200 and the next day i was asked to perform one more task and i started the same but it had 9 orders in total so i paid for 7orders but i was unable to complete the 2 orders because i was not having the money of 31000 amount and i asked them to pay me the principal amount of charge which was 23000 but they didn't do so and i lost my money.

Amazon is known for its door step delivery.
But I never get it delivered to my door step.
I order from many e-commerce sites and every one of them provides the delivery to my door step except Amazon.
This has been going on for quite sometime, and when insist the delivery person for door step delivery, argue and put a comment that If I want the product, I should come at the township gate and collect it, otherwise he won't deliver it.

I recently brought an Iphone 12 from Amazon.in and they sent me a defective product. The mobile is not turning on. I tried reached out to them. They told me that i need to contact Apple Inc and Amazon cant provide any return or replacement services. I called Apple customer care and they told me to go and visit Guwahati Apple service center for further assistance. Guwahati is in another state for me. It is far and expensive for to and fro charges. I need Amazon to replace the product.

Amazon India do not provide any complaint number or provide an ema is for raising written complaints. Only option is chat and talk with biased resolution.

There is no grievance redressal mechanism, everything is this either chat or talk only.

Date-18/09/2022
Amazon offer me for part time job and understand me for invest for selling products,
after the investments he stuck my all payments....

Dear sir,
i had created an account with Amazon.India using this email ID for online shopping. Sincei started getting multiple mails daily from them and their dealers I decided to close my account. There is NO option on their website so iI wrote to their Grievance Officer. He has not replied instead the unhappy company has started sending even more spam mails.
Please take up the case for closing my online shopping account with this foreign company.

I had ordered a beetel phone on amazon and as it was not as per my requirement, I returned it. The payment was done in cash. I was given two options 1) the amount would be credited to amazon pay 2) the amount would be credited to bank account. I opted for amount to be credited to bank account. Even after waiting for few days as the amount was not credited, I checked again and realised that the bank account linked to my amazon account was an old account which I'd closed a few months back. When I contacted amazon they've given me a refund reference number and asking to contact the bank. But the bank says that your account is closed. Now, how can I get my refund?

Respected Sir,

Respected Sir,

I purchased Car body cover Worth Rs.1662 on 31/05/22 and it was replaced on June 20. But received item was damage and again replacement request placed but asper Amazon conditions return & refund was approved.
Regarding return&refund I called customer care on 04th July and spoke to Ms. Arya (customer service executive). Due to my personal reasons i was closed the bank account from which i made payment for the item purchased. I was explained detailed to Ms. Arya. According to her instruction i added my new bank account in the Amazon payment option. She told me the refund amount will be credit to my new account. By 15 th July i called customer service for checking refund status and they informed me it will be credit by Monday 18th july, if not please call again they check and will update.
Then i received mail confirmation for refund with reference number. They initiated refund to the original payment method.
I contacted ICICI Bank with refund reference number, the manager informed me that, any transaction made to a closed account it will be automatically reverse.
Then i sent email to amazon but they were saying it was the issue in the bank side they can't do anything.
Before processing refund i clearly informed to the amazon team that original payment method will not exist. but they saying they can't initiate refund to a new account.
And also Amazon claiming that refund initiated to the original payment method. I made payment 1627.59 by UPI and 34.51 Amazon pay balance.
The UPI ID will automatically close when the linked account was closed.

So iam requsting to you sir kindly look into this matter and provide me a solution.

Thanks and Regards
Anoop R
[protected]

Order no.[protected].I have ordered this on 10.09.22 delivery not attempted n order got cancelled. As per customer care suggestion i again order the same on 16.09.22 but again same thing happened. The delivery not attempted in City like Puna n i gave detailed address with floor no n office no.

Multiple request seller is changed colour return

I buy the Khaitan gas stove from amezon, in they mentioned that having return and refund policy. But now I'm doing return request they are cancelling my request and talking rudely ... return request cancelling by themself only ... I asking about refund processing they are denying for that . I need my refund .. many time I requested for returning and they cancelled it

AMAZON INDIA HAS TRANSFERRED/ ISSUED AMOUNT OF ₹18, 500 on 24th Jan 2022 with their (Refund Reference Number) RRN: HSBCN[protected] to my CLOSED SBI ACCOUNT NUMBER:[protected] for one of the products which I purchased from them which is APPLE AIRPODS 3 which I returned back to them !! I had paid via Cash while receiving the product but opted for BANK TRANSFER while returning! They have quoted 2 RRN of which I don't know which is correct. When I contacted my SBI bank branch where my account was closed they mentioned that the amount is transferred back to them and they also shared with me the Return UTR Number and reason stating MY SBI ACCOUNT IS CLOSED so the amount has been transferred back to the origin account. When I contacted amazon they say we have not received any amount and that we cant do anything. When my bank has only given a return utr number that ask amazon to track this utr number and they will be able to find the amount amazon is not agreeing at all. It's already been 9 months since I'm behind amazon. If it was a small amount I would have taken it lightly but it's an amount of 18500/- rs. which is not at all a small amount. Also whenever I call there customer care each representative of them gives different replies. SO I WANT THIS MATTER TO END AND I GET MY REFUND BACK. I will also share my active account no. for amazon to transfer the amount . HELP ME GET MY MONEY BACK FROM THESE FRAUDSTERS @ AMAZON.

On 02/09/2022 I had placed an order for 13 books totaling Rs.10, 381.23. Amazon had split this into 8 different orders. However, I had to cancel this order on 03/09/2022 and from 04/09/2022 onwards I have been receiving refunds not only for these 13 books, but for other six items as well. But, so far I have received only around Rs.4, 974.54 by way of nine refund orders. Major amount has not been refunded even after 15 days of order cancellation. Among them Order #[protected] for Rs.2, 527.00(single book), Order #[protected] for Rs.2, 278.00.
I have wasted several hours following up these refunds and don’t want to spend any more time. Please let me know when you are going to refund this amount.

They have tangled order numbers and part refunds and show me other order numbers, refunds so far made etc., etc. I have all those data and I have matched the split order with individual book cost and I have no issue with 9 books for which they have issued refund. I want to know the refund status about only three books, namely,

01. Too Much of Life: Complete Chronicles

02. Dostoyevsky Reads Hegel in Siberia and Bursts into Tears (World Republic of Letters)

03. A Very Old Man: Stories (New York Review Books Classics)


they have refunded several amounts since 31/08/2022 to me, I know that. Please concentrate on only three orders mentioned above and match the order amount and refund amount. That’s all I expect from Amazon.in.

Refund received so far:

Date Amount

04/09/2022 627.62

04/09/2022 951.64

04/09/2022 599.00

05/09/2022 109.44

05/09/2022 671.08

05/09/2022 348.50

05/09/2022 268.81

05/09/2022 599.00

06/09/2022 599.00

07/09/2022 799.45

12/09/2022 1329.10

As you can see here, none of the above refunds include Rs.2, 527.00 paid towards the book “Too Much Life…” and Rs.2, 278.00 paid towards “A Very Old Man” and “Dostoyevasky…”

amazon has neither refunded, nor sent me any email confirming refund process. But argue that there is no refund pending and all refund has been made and I shall contact the banker. Let them tell me when did they sent me an email confirming refund issue. On the basis of that I will contact my banker.