Amazon India Complaints & Reviews

I ordered Hawkins Futura Pressure cooker. When I opened the priduct it was damaged and broken peices of handle were kept in the cooker. I put a return request which was accepted but no one came to take the product neither they called. Then they update on as Return pickup verification failed.

I've ordered a product on Amazon and returned due to some issues. Amazon is telling that the money is initiated back. But what ever the reference number they are giving is showing someone else's account and amount or invalid. I called to Amazon customer care support time like a 100 times since july 2022..the response of amazon customer care members to customer is wayy tooooooooo poor. They are humming songs while iam trying to explain my problem.. They are keeping call on mute for continue time and i have to disconnect out of anger. I want my refund back

Hi Team Amazon / Investigation Team,
This is in reference to my Order Number ORDER # [protected] placed on August 29, 2022 and Delivered on September 1, 2022 at 6:45 AM. There were few items missing in the order and issues when reported to customer care, they noted issues and missing items details and asked us to check on September 5, 2022 as they require some time to investigate. We were okay and waited till September 5, 2022 till late evening and later started following up at approx 8 pm and got to know that the Investigation team has completed the Investigation and everything was okay and complete order was delivered in packed condition and nothing was damaged so we are not entitled for any refund.
Missing items and issues are as follows:-
Invoice generated for ORDER # [protected] dated September 1, 2022 is Rs 954/- and we paid via Amazon Pay Rs 1001/- on August 29, 2022. Why can't I be eligible for my balance difference of Rs 1001-954= Rs 47/-. Can a Respected Investigation Team Explain? On what basis do they investigate and give their decision? -- Solution pending - Refund Rs 47/- to my Amazon PayI have ordered Qty 6 Sunfeast Glucose Biscuits, 112g [Pack of 12] - Rs 10, so, 6*10 = Rs 60 for 6*12 = 72 packets of 112g whereas I have received only 6 packets of 112g. 66 packets of 112g Biscuits were missing. - As per the investigating team, complete order was delivered and packed, no damage and missing... Can the Investigating team explain how and where these 72 packets were delivered. I have a phone call recording with the delivery executive that they have delivered only 6 packets of sunfeast biscuits and he didn't even deliver 72 packets until 6 September, 2022 Morning cumulative to all addresses. I am sure the Investigating Team have a fair understanding of 72 packets of 112g each is how much volume or Missing 66 packets of 112g each will have what volume. Did you check with the seller how many packets he sent for this particular order...I am sure the seller must have some CCTV cameras which can show how big the packet was carrying 72 Packets of sunfeast Biscuits. I fail to understand how did the investigating team find it delivered completely when a delivery agent himself is denying and saying he only delivered 6 packets. He himself was surprised by 72 packets.. he tried to explain and convinced me that a pack of 12 means12 biscuits inside the packet. How did they investigate? I am sure that the investigating team didn't investigate properly and didn't do their job honestly. -- Solution Pending - Deliver balance 66 packets or refund Rs 60/- to my Amazon Pay.Sella More Sella Basmati Rice Loose, 1 kg for Rs 52 - I ordered 5 kg for Rs 260--- 4 kg sealed packet was delivered to me for Rs 206. You can check the Invoice generated by More and deliver a hard copy to me with the order. Since I am not getting the difference of amount with what I pay and what order I receive as per Invoice. 1Kg of rice was missing...Can the Investigating team explain their Investigation here. Solution Pending - Refund the difference of Amount paid and Invoice amount or Deliver balance 1 Kg Rice.
More Spices - Jeera, 100g (Loose) for Rs 34/- was missing...Delivery Agent missed it by mistake and he requested us that he will deliver it sometime... and we should not raise any complaint. We were okay, he never turned up and we get an email saying that we refused to accept - total lie... he never turned up to deliver... however after follow up we get the refund for Rs 34 for Jeera. - Issue Resolved. Thanks Amazon Team...But reason given for not delivering was a total lie...Disappointing
Investigating Team, all the packets delivered to us were packed, even loose items as well but if the packet is packed with lesser quantity, you can't justify that qty ordered and qty received are same and complete. Anyone who can read and see Invoice correctly can see what qty was packed and what not. How much you have received the payment and what amount order you are delivering. We never ever said that any packet was damaged or opened...Never ever refuse to accept the order...request you to please don't lie and be honest. You are working with a reputed name Amazon...we all buyers trust Amazon for their sensibility and genuineness, maintain quality, earn trust and respect...what have you been a part of Amazon doing? Lying...cheating..not returning extra charged amount for delivering less qty.. showing an offer, when ordered as per offer you don't deliver as per offer and take a U Turn and saying complete offer was delivered. Please don't lie and your investigation was not honest.
Please explain your investigation with every point I raised.
For reference Screenshots, Invoice, order summary, Amount I paid and Invoice for what I received, screenshot of the delivery boy time stamp.

India F-kmall — Theft 4 lakhs

I saw an AD in Instagram for Part time job with Amazon, it directly took me to a unknown WhatsApp chat once clicked and someone from WhatsApp chat asked me to register and pay just 200, then they asked me to recharge more funds to get more commission and started sucking out my funds in such way slowly, they assigned me a tutor in Telegram (Alex) he told that I can withdraw all funds only if i complete the unfinished orders, i borrowed money everywhere in my circle to complete all the orders, at last when I complete the last order with huge borrowed money, its saying another unfinished order is there and it has to be finished before withdrawing the money, i can't get a single rupee anymore in my circle, these scam site already sucked all my funds out and recharged their portal, now i can't able to withdraw totally 6.5 lakhs, they are asking to pay TAX amount if 3 lakhs again, as i started requesting them to release me from this chain, they started ignoring my message and they are not even responding now (both watsapp and telegram tutors) are receiving message suddenly but not responding anything.

Please someone take action for this since i borrowed very huge money and this may end my life if i can't pay back my lenders. Please someone support

I request Indian law to take any action against these Fraudulent websites before they cheat some other innocent people who are looking for money

I had purchased a 5-step ladder from Amazon India. The ladder received was defective (no balance) and had many scratches implying it was probably a used product. I requested return pick up that was to happen within 3 working days. First a man on bike came, and obviously he refused to pick up the ladder. He said will send an alternate that evening or next day morning. The next day morning nothing came, then the day afterwards, a van came and the ladder could not fit in the van. They returned and said will be picked up later in the evening. I'm trying to follow up with Amazon, checking the return status, but pick-ups are not scheduled, and sometimes we get a message that pick up will be done that day, but no one comes. In the night, they update the status as pick up failed. We are sitting at home every day leaving work for this return pick-up. This was an expensive ladder, and now I'm stuck with a damaged piece, and after 11th, Amazon will conveniently say the product can't be returned after 10 days of delivery. I need the ladder for some urgent work and that is why ordered on Amazon. Initially, I hoped the ladder would be returned smoothly, so I ordered an alternate one, but I see the same fate for that too. Will need to cancel the 2nd order too, and go and buy a good, non-damaged product from the market. Bad experience with Amazon, do not recommend buying expensive items from this site as I'm not getting satisfactory response for refund/return even from their Customer care executive.

Sir i ordered akash chaubey amazon brand symbol shoe from amazon which was delivered to me on 4/08/22 and due to not good quality i returned the shoe 6/08/22 which is your warehouse 9/08/ Reached 22 and its refund was not given even after my repeated complaints, then when i spoke to your customer executive on 19/08/22 angrily they processed the refund still no money in my account, right? No reference id was provided then on 3/09/22 i was provided reference id i am very angry on amazon harassed me so much and when i went to bank with reference id then bank manager said any amount nhi received Please help me from this reference number, I am attaching the product details invose

I received order[protected] instead of my order[protected].

Now they are not taking the wrong order and not giving the refund. The order received is near to amount 200 and my order was of amount 2000.

We've been raising complaint to deliver our products, delivery agents returning the products to seller without contacting us. Almost 10 orders got returned in 15 days, none from Amazon helping us. If it is not going to be resolved we have to post the same in social media. Deliver agents are very arrogant and asking us to give complaint against them if we can, though we stay in metropolitan city we are not receiving orders. No one is taking care though we have been complaining from past 15 days.

I have placed a return request of my order - #[protected].

An amazon agent came to my house on Aug 4 around 4-5pm and took my watch after inspecting its contents.

But he never returned to the Amazon warehouse and stolen it.

When I checked with customer care, they said the return was cancelled due to unknown reasons by the delivery boy and hence refund cannot be issued.

Please look into this matter urgently and arrange for a refund or return of my product for which I have paid hard-earned money.

Attaching the snapshot of my order.

My refund was not initiated by the Amazon they gave a reference number

I ordered two smart watches from amazon. I applied for returning the order and amazon scheduled the pickup on 3rd september 2022. But No one from amazon came to pick up the order. Now the app shows the status as "Return pick up cancelled".
What should i do now?

This is regarding a cooker bought on[protected]. I initiated the return and purchased a new bigger cooker. After over a months discussion the item was returned but the refund was not processed. I asked Amazon to give my money and got an email that the refund is processed. This was over a month back but I still haven't received the refund.

The order no is[protected].

The Amazon is showing as Order Delivered but we haven't got the Delivery at all
@ Amazon Tried calling your customer care but after a while it getting disconnected
Amazon is not even calling back

Dear Sir,

We have ordered Garage Hooks for our office in Hi Tech City (Telangana) on 20 August 2022 and Amazon is showing as ordered is delivered in our premises on 24 August but whereas we haven't got the order Tried calling Amazon customer care -[protected] but after taking all the details the representative is hanging up the call
Request you to please do the needful
The tracking of the Details are given below as per Amazon

Tracking ID:[protected]
Your Account › Your Orders › Order Details › Track Package
Delivered 24 August
B09HTY4R8T
Delivered
Y-Axis solutions Pvt.Ltd
Summit Space, 3rd floor,
25 HUDA Enclave,
Hyderabad, TELANGANA 500081

See all updates
Delivery by Amazon
Tracking ID:[protected]
Order Info
View order details

Enclosed - Tax Invoice
Thanks & Regards
[protected]

Hello,

I ordered a Women's smartwatch from amazon on 13-Aug-2022. I received the parcel on 16-Aug-2022. I open it and see that I did not get the original product I received a fake product. As per my habit, I shoot an unboxing video of the parcel. They told me to return our original product, but I did not receive the original product how can I return it?

I request Amazon to return this fake/duplicate/wrong product. They pick up the parcel and after some days they email me, we did not provide a refund to you. I called on customer care so many times but they did not answer me properly.

I request for refund on social media also but after 5 days they told me the same answer we did not provide a refund to you. I have proof of the fake product that I received.

So Here I attached a video of the fake product also.

Pick up Tracking ID:[protected]
Date of incident: 16/08/2022

Hope I received my refund as soon as possible.

Thank You.

[protected] return is being denied saying outer box is not available. Outer box was never provided by the vendor. Product was delivered in a labelled cover - I have contacted customer service totally 4 times without any help - One another order, where refund was denied by amazon was[protected] . This is regularly happening with Amazon- Returns are being purposefully denied and looting money.

On Sep 2nd (the day I received my order) I had placed a request to return on a shoes which did not fit me. The Return pickup was scheduled on Sep 3 7am-7pm.The Courier Did Not Come to Pickup the Package and Updated it as Pick Up Cancelled (PickUp Verification Failed).Its September 5th and it still hasnt updated .Customer Service is Of No Help as Is the FAQ Page. These Shoes are 2 Sizes Smaller and are no use to me. Please Dont Hold MY Money and Intiate the PickUP Process
Order ID :[protected]
Sold By COCOBLU RETAIL

I have purchased Boat Bluetooth neckbend and received in working condition but accessories is missing so I have raised return request but now amazon denied for refund.

On 04.08.22 I had ordered the book Semiconductor Physics and Devices by Neaman and Biswas (ref. Order Number[protected] on Amazon which was delivered on 10.08.22 on cash payment of Rs. 460.00. After unwrapping I found the book was second hand. Then I requested for replacement on the same day. Again another second hand book was delivered to me on replacement on 17.08.22. Then after talking with customer care staff I requested for refund (ref. Amazon return ID: D3C4ClnXRRMA, Order ID:[protected] of book with mentioning therein the A/c no. standing in the name of my wife. Then the book was collected on 18.08.22 by the Amazon agent but till date on 04.09.22 neither refund status is shown on my registered mobile no. [protected] nor money is refunded on my said A/c. Thereafter I talked with customer care service who stated that “Refund amount of Rs. 460.00 is sent to me through cheque, now he is going to request for the cancellation of the said cheque and thereafter in 10 working days my amount will be refunded in the said A/c.” When I told him that return status is not shown on my mobile then he instructed me to uninstall and reinstall the amazon app and then the return status will appear. I duly uninstalled and installed the Amazon app but again the result is same as above: no return status is shown yet.
Under the circumstances you are hereby requested to take cognizance of this matter and immediately return my money in my given A/c no. as such my faith and trust may continue.

On 7th Aug, i made a purchase of ‘ Lenovo IdeaPad Gaming 3 Intel Core i5 11th Gen Laptop’ from amazon ecommerce platform. The item was delivered to me on 10th Aug. When i used the laptop for the first time, i found the product was faulty and spoke with amazon customer service to return the product. On 17th Aug amazon customer executive raised first return request and pickup was scheduled on 19th Aug. But no one came to pickup the product....

Hi,

I have been your customer from few years and I have never expect that such fraud will ever happen to me. In #[protected] return pickup fraud has been done to me by pickup agent. I have been chasing you from last month and same can be seen in your customer care notes. I have been calling you again and again that the pickup has been happened but the update isn't showing and refund has been processed. Later when you...