Amazon India Complaints & Reviews

Hi,

I bought a HP Laptop. It had intermittent hardware issue(with the power button). I have been contacting amazon customer service toll free number. They tell that I will get a call back, but they never call me. The customer service is pathetic and I totally regret buying the laptop through Amazon.

ORDER #[protected]

I want the laptop replaced or a refund asap.

Suresh

A glowic canvas bag was ordered on 27 September 2022 and the size of the product was way too small soo I wanted to return the bag, I am trying to return the bag since 10 days but I am unable to, I raised a return 3 times but everytime they return verification failed...

I had ordered a smart watch to be delivered in Bangalore. The delivery agent who received the OTP did NOT deliver the product. Despite multiple complaints against the team, nobody takes any effort to trace the product. This is the OrderID: Order#[protected]

I joined this platform in the name of getting an online part time job. At first it paid out, but as you continue you have to keep up adding until eventually you have nothing left and aren't able to finish the task. Your account then gets frozen and there's nothing else you can do.

Sir, I have made online payment for an order with Tracking Id :[protected] on 25th september, 2022. Item is not delivered to me, however, shipping status says``it has been delivered on 2nd oct, sunday.´´How can it be possible?

Kindly, solve the issue as soon as possible. Deliver me the item or refund my money.

I have order this product 2months back. Product got delivered on 8th of august but delivery boy did not update the status of the product as delivered and hence it shows returned to the seller..

I waited for 3-4 days to update the status but it did not as I had to return the product because quality is poor.

I have ordered a battery and returned it. its over 30 days and I didn't get the refund yet.
order date: 25aug
price: 649
mod of payment: cash on delivery
order pickup date: 31 aug
I just want a refund

I ordered a Goldilocks Godrej Locker from Amazon. The product was defective. I raised a return request that was within the return window. The return was scheduled for pick up on 03.10.22. However niether did anyone arrive nor did anyone call.

Amazon site does not provide a resolution or any link that lets the customer take the next step or escalate if the courier does not pick up.

Order ID[protected]
Pickup Tracking ID:[protected]

I bought a headphone!Whose delivery date was today.And the delivery charges were also taken from me.And I didn't get the stuff today.When I called the customer care, he talked to him in loud voice and said that I am canceling your product.And he said you can do whatever you want to do.

I ordered for a transparent back cover of Samsung Galaxy A21s. But I received the transparent back cover of REALME 8/8s 5G.
I want immediate action against it, please process the refund or get me the correct product ASAP! Also the delivery boy has denied to take the return.
Order id: AWB[protected]

On 29th Sep, I ordered a One plus 10R Prime Blue mobile phone but to my surprise, I received a green color variant of One plus 10R Prime on 30th Sep. Because this was an exchange offer, I returned my old phone Redmi Note 7 Pro in the condition specified by the seller. I immediately called customer care who directed me to share photographs of the phone received as well as the order number and date, which I did asap. After several phone calls, I was told that an investigation would be conducted and that I would be notified of the outcome in three days. This was the most ridiculous thing that a renowned company like Amazon would do.

Thanks to Amazon, right now I am without a phone as the one for which I had paid a whooping amount of 28, 899 Rs. is, not the one I had placed an order for.

A few things that I would like to enlighten Amazon about myself:
I am a Prime member of Amazon.
I am a regular buyer which means I give a lot of business to Amazon.
I am a genuine buyer and not a fake one.
Instead of giving me a quick solution to my problem, I have been told to wait for three days after which they will let us know what will be done. In a country where Fast Track courts solve a number of cases within a day, the small task of speeding up the process of getting the correct phone to its Prime member is made unimaginably difficult and impossible.

I am sure I wouldn't have faced this issue if I ordered such an expensive device from Flipkart or Croma or Vijay sales. This incident has made me reach the decision that is never recommended Amazon to anyone for anything.

How far is this sensible?

Why am I being penalized for no reason?

Was it my mistake to order such an expensive device from Amazon?

Why do I have to wait for an investigation even after I have shared immediate photographs of the phone etc?

What was the use of doing all these formalities when an investigation of three days will be followed?

Did I pay 28, 899 Rs to wait for another three days not knowing if I will get my phone on the 4th day?

Eagerly looking for a quick solution.

I have applied for the online mall platform, however they are not refunding my amount now. Kindly help

I started to work in get rich mall Amazon based platform where I have lost my money more than 85000...they said I will get back but they cheated... kindly help me to get back my money

I ordered a smart watch but received empty box after contacting customer service they told product was available in box we didn't initiate the refund

I bump into this link that says it helps you to earn money at first it was. But while you take longer to do the task the amount you need to invest is getting higher until i can't recharge anymore. And now I can't get all the money i invest because it say it will freeze if i don't complete the task. Buf what I can do? I don't have money anymore i even got loan for that and now i don't know how to pay it. I didn't even get any cent! Help me I realy just want and need the monet😭

Iam Amazon Prime Customer, Recently September 29th iqooz6lite Booking, September 30th Delivery, But Not Delivery, Amazon App Delivered Mantion, Your Agent Product Not Delivery, Iam Complaint Raising OCTOBER 1st, 48Hours Problem Solved Mantion Your Team, But Not Solved, My Order id[protected], My Tracking id-
[protected]

I have placed my order on 30 september, but product is not delivered yet.i have contacted the respective customer care.but the way of helping is to bad, they dont even solve the problem and no support from the customer care, really bad service i have never experienced by amazon.

Order date: 4th Sept 22
Order Delivered as per Amazon: 8th Sept 22
Total value: Rs 430/- approx

The delivery details indicated that the packages were left with the guard of the society. The guard denied receiving any packages as he has been instructed by the mgmt to ask the delivery boy to directly deliver to the flat in the society.

I filed delivery feedback immediately. On 11th Sept, I called about another order and after settling the issue mentioned about the missing packages. I was assured that those will be re-ordered.

We waited a few days for the products to be delivered but no luck. We have since called Amazon customer service multiple times and they say we did not file a complaint in the product return return period. They have denied our claim.

I was in washroom and during that time Amazon delivery boy came to deliver it. After few minutes when I came out and provided OTP, at that time used slang words and left the gate unclosed while leaving. Last year this same situation happened but at that time delivery associate handled the item to my parents and after half an hour he called and got OTP verified by me. This time it was a shameful act done by the delivery associate.

ASUS TUF Gaming A15, 15.6"(39.62cm) FHD 144Hz, AMD Ryzen 7 4800H, 4GB GeForce RTX 3050 Graphics, Gaming Laptop(16GB/512GB SSD/Windows 11/ with Office/Black/2.3kg)

As it is mentioned in the product description that MS OFFICE is included with this product but after purchasing it is not available there .
I have called to ASUS customer service, they are saying that OFFICE is not included with this product, for any further information i need to contact to Amazon. But in Amazon customer service no one is wiling to take the responsibility for this fault and only giving excuses and consuming time in call.

Either i want my money back or Ms office should be available in my system, Amazon should give the Product Key of office